We still remember this wonderful server. We had an amazing experience and it was not limited to the customer service we received, though it felt like a home away from home due to this wonderful person. I hope everyone receives the same level of care as we did on our family vacation.
Booked through Apple vacations on a square deal. We were guaranteed a 5 Apple hotel in Montego Bay. We were given sunscape splash. On arrival we checked in and then we were immediately sat down and were talked to about a timeshare, the last thing we wanted to hear about right after we arrived. The rooms were descent, the mini fridge had a few bottles of soda, a few cans of beer, and a few small water bottles. The pools were nice. The food was okay, nothing too tasty. The waiter were kind for the most part. The bar drinks were just okay. The pina coladas or frozen daquari drinks consisted of the bartender pouring alcohol and the slush mix into a cup and it was not even mixed. After our first dinner and drink experience, we realized this was not truly a 5 Apple resort. We asked to be transferred to one of the Riu hotels, which we have been to before and loved. Their apple reps at the resort were the worst. They said they could email apple and see what can be done, we even understood and were okay work paying the upcharge fee. After Is checking back for 3 days the apple reps said they haven't heard back and seemed to care less. We then found out that for a fee we could be Sunclub members, which included a few special restraunts And a bar. The manager Gave us access to those places and after our experiences there we realized that was how the sunscape splash got its 5 apple rating. The food was much better and the frozen drinks were made properly. I would still only give this place a 4 apple rating compared to other 5 apple places we have been to. The entertainment staff was okay. Not the best. The foam party was fun and the magic and Acrobat shows were amazing. Overall, we probably would not go back to this hotel, especially for the amount of money we paid. We have spent less and have gotten much better numerous times on our all inclusives.…
Sunscape Splash was BEAUTIFUL !!! Food was GREAT, yes restaurants weren't open all night, but they never claimed to be....not on the website & hours are posted when there. Party Bus to Margaritaville was Awesome, Pool Party was Ridiculous....Old Skool Reggae from Past to Present. Excursions were the Best, Horseback Riding in the Caribbean was an Experience....the excursions are cheaper if you purchase before you get there, so planning is a necessity !! Waddy in the Lobby Bar & his Fire Show should be on TV !!!
This was the direst resort I have ever seen in my life. Trip from hell. Staff were nasty and kept asking for tips. Food was old and dry. rooms dirty. No pool towels available. Pool lounge chairs had mold on them. The food was not edible I had to have food delivered daily for me and the kids to eat. Aracade been closed for years. Lazy river only has 2 tubes for use. pools close daily at 6pm before the sun goes down. Beach is dirty no clean sand area for little ones to play. No games available. No basketballs to rent. Ice cream machine shuts down daily at 7pm. No food available at resort 24 hours of the day. Only nice people were the Amstar reps selling you overpriced adventures. A huge waste of a Christmas gift to my kids. I would not stay here if it was free.
The first night our daughter's room was flooded by a burst water pipe in a room above. The next day, in the afternoon, the hotel moved them to another room. We are waiting for UVC to issue the credits