Terra Nova All-Suite Hotel

Terra Nova All-Suite Hotel

Chambre
Traveler (223)
Panorama of the Pool at the Terra Nova All Suite Hotel
360
Panoramas (7)
The Blanche Blackwell Suite - one of 3 of our Luxury Suites
Room & Suite (119)

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About

4.5
#7 of 28 hotels in Kingston
Location
4.4
Cleanliness
4.7
Service
4.5
Value
4.1

Since the 1950s, Terra Nova All-Suite Hotel has welcomed guests with red carpet treatment befitting one of the finest boutique hotels in Jamaica. An oasis of tranquillity and old-world opulence greets our guests upon entering from the main roadway. Lush, meticulously maintained tropical gardens and tall, flourishing trees shade the parking lot.

At the centre of the property is a brilliant statue of a rearing horse, which is a celebration of the legacy of equestrian supremacy for which the owner of the Terra Nova property is renowned. Upon entering the lobby, guests are transported back to a grander era in a space adorned with chandeliers, gold trimmings, stained wooden flooring, canopy chairs, gilded wall mirrors and lush Baroque drapes. Enthralled, a few steps further, they are at our master staircase with all its classical trimmings. Beside that is the grand piano that echoes throughout the halls when our resident pianist is on hand.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Casino and Gambling
Nightclub / DJ
Conference facilities
Wifi
Outdoor pool
Bar / lounge
Restaurant
Special diet menus
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Quaint
Romantic
Languages Spoken
English

Location

17 Waterloo Road, Kingston Jamaica
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 67 out of 100
67
Norman Manley Airport
Sangster Intl Airport
80.8 mi
See all flights
383Reviews16Q+A80Room tips
Traveler rating
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Detailed Reviews
Alexie Edwards wrote a review Jan 2020
1 contribution
5.0 of 5 bubbles
Staying at the Terra Nova (TN) hotel is one of the most premier experiences you will have in Jamaica. Starting with the awesome concierge staff, Kristine was amazing. Kristine ensured my family & I had an enjoyable stay, from securing late check-outs to providing extra toiletries in the room Kristine truly went over and above. The breakfast at this hotel is undoubtedly one of the best on the island - providing authentic Jamaican food (ackee & saltfish, johnny cake, boiled yams & sweet potatoe, mackerel, callaloo, etc). The rooms are spacious, beds are comfortable, washrooms are modern and extremely clean, the grounds are well manicured. Honestly, the best place to stay in Kingston (and maybe the whole island). - Alexie B. Edwards
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Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: All around great hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristene D, Manager at Terra Nova All-Suite Hotel
Responded Jan 2, 2020
Dear Coconutwater67, Thank you for choosing The Terra Nova All Suite Hotel, and especially for taking the time to share with us your FIVE-STAR review! We are pleased to know that your most recent stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable, such as the food, spacious rooms, cleanliness and grounds. I am also pleased I could be of assistance to you and your lovely family. Allow me to thank you once again for your comments and on behalf of The Terra Nova All Suite Hotel colleagues, we would love to have the opportunity to host you again soon. Warm Regards, Kristene Douglas Duty Manager
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Iamtoyabella wrote a review Jan 2020
Barrie, Canada61 contributions67 helpful votes
5.0 of 5 bubbles
Staying at the Terra Nova hotel is one of the most premier experiences you will have in Jamaica. It is truly my Fiance & I home away from home. Whenever i am visiting Jamaica this is always our hotel choice! The service is always exceptional, everyone there are great especially the ladies at the front desk. The breakfast at this hotel is undoubtedly one of the best on the island providing fresh authentic Jamaican food ackee & saltfish, i also tried the mackerel run down for the first time & i swear i could not stop eating it so Delicious! The bar is a great place to sit back and have drinks whilst entertaining friends. We love everything about this property and counting the days until we are back!
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Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: The Derby suite is the best
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristene D, Manager at Terra Nova All-Suite Hotel
Responded Jan 16, 2020
Dear Lattoya C, It is a great pleasure for us to learn about your recent experience at The Terra Nova All-Suite Hotel. Thank you so much for choosing us and thank you for taking the time to share your wonderful comments with us. We appreciate your comments expressed especially the compliments towards the staff, which can assist potential guests with firsthand experience. We do pride ourselves with offering genuine service from the heart to ensure all our guests leave with unforgettable experiences and fondest desires to come back soon. Your compliments will be shared with our team. It was our pleasure serving you and we look forward to welcoming you again very soon. Warm Regards, Kristene Douglas
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NativeNYorker wrote a review Aug 2023
NY, NY84 contributions119 helpful votes
5.0 of 5 bubbles
Enjoyed my first stay at Terra Nova!
I booked for just one night and was very impressed with the service from beginning to end. The staff was very courteous and they seemed to enjoy doing their job, immensely!
I also felt the “Old World Charm” and I thoroughly enjoyed the feel, in a world that barely exists anymore.
The charming suite came with 2 complimentary bottles of water and a bottle of wine.
Lovely! 😊

The suite was huge and the toiletries were high end.
I liked that instead of knocking on my door. There is a nice doorbell! Just wow!!!
Just wish I could have stayed longer.
The staff really was wonderful and professional with every encounter.

I highly recommend.
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Date of stay: August 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jhenelle Bolt, Other at Terra Nova All-Suite Hotel
Responded Sep 16, 2023
Dear NativeNYorker, Thank you for taking the time to give your feedback. We are delighted to have received a perfect rating from you! We are happy to have brought you back in time with an "Old world Charm"; we're also pleased to know your encounters with staff throughout your stay was Wonderful. We strive to give you, our guests superior service at all times. Thank you for choosing the Terra Nova All Suite Hotel. We look forward to hosting you again soon! Warm Regards
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Yamani wrote a review Jul 2020
5 contributions
1.0 of 5 bubbles
I wanted so badly to like this hotel and my experience there in January 2020. Besides the over priced restaurant, 1) my air conditioning didn't work. 2) our bed was broken 3) my housekeeper half cleaned the room and when we came back to the room we noticed it was half done and I ran downstairs to take a call. When I came back, my son told me the housekeeper came back while he was in the room alone and told him he "messed up her cleaning job" (all he was doing was laying on the bed). I complained to the manager and he was very gracious and admitted this was unacceptable and gave us a food credit. I was willing to look past these things but 4) and this is the kicker, they charged my card in January when I checked out and I thought it was done. I saw the charge in my account and everything. SIX MONTHS LATE On *JULY 6* while in the midst of the pandemic and moving they randomly charged my card again almost $600 completely throwing off my budget. My bank said its because they "never finalized the charge in January". I called Terra Nova for an explanation and was told I would get a call back. It is now July 28 and I have received no such call. I won't stay here again.
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Date of stay: January 2020
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
Room Tip: they have a DJ at night. If you stay here, ask for a room away from the downstairs bar.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Franklyn Eaton, Other at Terra Nova All-Suite Hotel
Responded Aug 5, 2020
Dear yamani_yansa Thank you for staying with us at the Terra Nova All-Suite Hotel in January 2020 and for your review of our hotel. The air conditioner is your room was working but you wanted the temperature to be much lower for which we provided you with a remote control which was able to lower the temperature. One of the leg on your bed got broken and this was clearly an inconvenience for you for which we refunded you for items purchased from the bar. We thank you for being very gracious in accepting the refund as compensation. At check out your Visa card was charged for $608.11 and at no time whatsoever did we charge your card twice. The bank processing the charges experienced problems with their system which resulted in some charges being delayed. We can imagine that this delayed payment would have been quite inconvenient for you. We apologize for the problems caused and for our delay in responding to your telephone call of the 7th July, 2020. We have since written to you and provided you with all the relevant information required. Should you continue to have problems with the charges made please do not hesitate to contact me. We hope that when your travel plans next take you back to Kingston you will consider staying with us again so that we can make amends for the inconvenience caused. Yours sincerely Franklyn Eaton Operations Manager
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Ashlie J wrote a review Jan 2022
2 contributions1 helpful vote
1.0 of 5 bubbles
Very wack. Where do I even start. Initially, made the reservation with Paula who insisted that per terra nova policy we pay 3000 per head to confirm reservation. It was 5 of us so that was 15000. She mention that 15000 will go to our final bill. Anyhow, waiter hardly visit our table. After waiting for a while.. he finally came and say “you ready, you guys ready” so unprofessional! No introduction nothing. We gave him our order and our appetizer took 42 mins to reach to our table. Not to mention, two of them that I had to remind him of. For entree we ordered 3 rack of lamb, chicken and filet mignon. Everything tasted burnt and very hard to chew. We had to bring back 2 of our drinks. Bare in mind, I’m assuming it’s the manager, very light skin lady with AirPods in her ears casually walking by our table looking at us disgruntled and address other tables which she think was okay. We complained to our server.. no manager to emphasize on the nasty service we received. Regardless of the service and the awful food.. we got our bill. The 15000jmd that Paula insist on us paying was not deducted from the bill that she said would. We explained that to our server and he brought out a new bill. Not to mention, they had extra wine that we did not drink to the bill. I could go on and on about the service that I received tonight. Very disappointed by the unprofessional conduct from the wait staff and the managers, specially that light skin chick. I must commend the gentleman who checked up on us. I would not recommend this place. I’ve been here twice and this wasn’t my experience. Tonight was my last night
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Date of stay: December 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ollien gordon, Owner at Terra Nova All-Suite Hotel
Responded Aug 26, 2022
Thank you for your feedback. It is greatly appreciated, and your feedback has been shared with the team.
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Iamtoyabella wrote a review Nov 2020
Barrie, Canada61 contributions67 helpful votes
3.0 of 5 bubbles
Always my go to hotel in Jamaica but this time I wish it had not been, & it pains me to write this review. Was a really stressful trip having to travel to Jamaica to bury my dad, the airport made it worse staying in there for 5 hours tired hungry and exhausted, and the checking in service was the icing on the cake for me, I did not see any of the usually ladies Kristine there. The front desk agent was a bit slow and rude and made it seem if i was a bother when i asked for a different room ( I am never difficult but i got extremely annoyed) until the manager stepped in. I Wasnt informed about the curfew rules and so i ended up going to bed on an empty tummy on my first night even though i was told that i would received a nightly snack plate. The bar service was the outmost worst on my second night. I expected better from Terra Nova the place i call my second home - i hope it will be better next time as i do not wish to write this place off .
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Date of stay: October 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Room Tip: The Blanche Suite is really nice too
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristene Douglas, Other at Terra Nova All-Suite Hotel
Responded Dec 1, 2020
Dear Lamtoya, Thank you for sharing your experience with us. We appreciate your positive comments as we continue to strive to ensure all our guests’ expectations were achieved. Your time invested to share your review is received with much gratitude from our team. We are however quite saddened to learn that a less than spectacular stay was attained whilst on property. Be assured that these undesirable experiences are most definitely not our intention as we seek guest satisfaction at all times. We hope you enjoyed the upgrade to one of our Luxury Suites and we would like to assure you that the difficulties you endured are definitely not the impression we wish to leave on our guests. I must assure you a welcome letter is given to all our arriving guests which explains the new Covid-19 guide lines we most put in place due to the curfew implemented by the government of Jamaica. We hope that this experience does not deter you from visiting us in future in order for us to create a more tremendous stay.
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Iamtoyabella wrote a review Feb 2022
Barrie, Canada61 contributions67 helpful votes
+1
2.0 of 5 bubbles
My partner and I have been staying at the Terra Nova Hotel since 2018 and we were always pleased with the immaculate services they provided, the food was always great also. Terra Nova has been my second home since 2018. However, after this trip, I will be rethinking this. 1. I always booked with Expedia as I am a VIP Gold member and always get my complimentary upgrade, this time I was told that was changed due to covid (which is odd because I traveled Oct – Nov there in 2020 and got my complimentary upgrade), 2. Second, I was not quite pleased with the room I was in, but i let it go and did not complain.3 I had arranged for a birthday dinner for my partner. Olien who took care of the arrangements with me was amazing, I am very pleased with him. Our dining experience was a 2/10 however as the first part of our service was terrible, we had to wait almost 2 hours for main courses which no wanted any more due to the long wait. The Oxtail was tough. It was Richard and Howard who saved my partner's dinner at the end. They were amazing. The breakfast service was really good. The guy Andre at the bar was also delightful. Thank you those were pleasant to us and gave us good service; however, Terra Nova has gone from my second home to leaving a very taste in my mouth. I hope they can correct these issues
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ollien gordon, Owner at Terra Nova All-Suite Hotel
Responded Aug 26, 2022
Thank you for your feedback. It is greatly appreciated, and your feedback has been shared with the team.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
chrisukLondon wrote a review Nov 2023
london23 contributions9 helpful votes
1.0 of 5 bubbles
We requested a disabled room and were allocated a ground floor room next to the bar. The music from the bar was insanely loud and would have made sleep impossible and due to go onto 2am. Phoned the front desk to request a room change to be told the hotel was fully booked. Went into Booking.com and phoned six rooms available at the Terranova for that night and the whole period of our stay. Phoned front desk and was told hotel definitely fully booked. I then said we would cancel our booking and then magically a room appeared “on the system”. It was not great as on the first floor and so not suitable for a disabled person and then magically yet another room appeared. We relocated to the new room which was much quieter and let the front desk know that bare faces lying to customers would result in a formal complaint to the hotel manager.

At 11pm that night front desk rang our room and awoke us. Clearly a petty act from the front desk.

Complained to the hotel manager on the Monday and whilst apologetic mere words and no offer of compensation or a small gift was made.

Otherwise hotel is mediocre at best- facilities tired, swimming pool small and breakfast choices limited
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: If you hear the bar music in your room persist in getting a room change
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jhenelle Bolt, Other at Terra Nova All-Suite Hotel
Responded Nov 10, 2023
Dear ChrisukLondon, Thank you for taking the time to give your feedback. We are sincerely sorry for the disappointments! Thank you for choosing the Terra Nova All Suite Hotel. We look forward to hosting you again! Warm Regards
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Liz B wrote a review Feb 2024
24 contributions52 helpful votes
2.0 of 5 bubbles
AVOID! Reception not accommodating or even present upon arrival I was charged for early check in although we called before they even complaining about replacing room keys overall reception staff below standard in decorum and mediocre for this level hotel. Restaurant and coffee shop staff excellent grounds are old school and well kept but unpleasant management and staff made experience negative. I would chose elsewhere in Kingston.
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Date of stay: February 2024
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Traveled with family
Room Tip: Go elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jhenelle Bolt, Other at Terra Nova All-Suite Hotel
Responded Mar 18, 2024
Dear 672lizb, We understand how disappointing it can be to receive unsatisfactory service, and for that we sincerely apologize. We would love the the chance to discuss this further with you. Please reach out to us directly at your convenience. We will be sure to pass your compliment to the restaurant and coffee staff; we are happy they provided you with a positive experience. We hope to have the opportunity to serve you better. Warm Regards
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Sharon T wrote a review Jul 2023
2 contributions
5.0 of 5 bubbles
We stayed in the truly beautifully appointed premium junior suite. For the couple days that we were there, it was a joy going down to the restaurant for breakfast & being able to enjoy ackee & saltfish, mackerel rundown, escoveitch fish, fried dumplings, green banana, yellow yam, anything from the breakfast buffet...but not having to walk a buffet line, but instead have it served at your table by their gracious servers. Topping all of this is that all staff members are welcoming.
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Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jhenelle Bolt, Other at Terra Nova All-Suite Hotel
Responded Jul 16, 2023
Dear SharontA6196VG, Thank you for taking the time out to give your feedback. We are delighted you enjoyed every aspect of your stay. We always strive at giving you, our guest the highest quality services. Thank you for choosing the Terra Nova All Suite Hotel. We look forward to hosting you again soon! Warm Regards, Jhenelle Bolt Duty Manager
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PRICE RANGE
$173 - $238 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
terra nova kingston
LOCATION
CaribbeanJamaicaKingston ParishKingston
NUMBER OF ROOMS
41
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Terra Nova All-Suite Hotel $174 ($̶2̶3̶0̶) - Jamaica/Kingston

Frequently Asked Questions about Terra Nova All-Suite Hotel
Which popular attractions are close to Terra Nova All-Suite Hotel?
Nearby attractions include Devon House (0.4 miles), Reve Jewellery & Accessories (0.4 miles), and Touch The Road (0.5 miles).
What are some of the property amenities at Terra Nova All-Suite Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Terra Nova All-Suite Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Terra Nova All-Suite Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Terra Nova All-Suite Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Terra Nova All-Suite Hotel?
Conveniently located restaurants include Devon House I-Scream, Devon House Bakery, and Tastee Patties.
Are there opportunities to exercise at Terra Nova All-Suite Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Terra Nova All-Suite Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Terra Nova All-Suite Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Terra Nova All-Suite Hotel?
Many travelers enjoy visiting Bob Marley Museum (0.9 miles), Devon House (0.4 miles), and Seville Great House and Heritage Park (2.5 miles).
Is Terra Nova All-Suite Hotel accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.
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