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Terra Nova All Suite Hotel

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Terra Nova All Suite Hotel
Terra Nova All Suite Hotel
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264 Reviews from our TripAdvisor Community

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Showing 246: English reviews
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Reviewed yesterday NEW

The rooms on the new wing where I stayed are first class. Clean, comfortable with modern amenities. Couldn't find a chest to put my clothes in but everything else was wonderful. The meals were well prepared and tasty and the complimentary breakfast was outstanding. The prices at the dessert bar are a bit high but worth trying. Staff were friendly,...

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Thank Rebecca S
Miami, Florida
Reviewed 2 weeks ago

Excellent. Well laid out, beautiful display. Very pleasing to the eyes. High tea in a tropical setting was just perfect. I'd give it a 5 except for the staff. It fell just a little short. Greater attention was needed to clearing of used plates and cutlery, and refills of coffee tea and water. Overall, a great experience. Would go back...

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Thank Carolyn C
Woking, United Kingdom
Reviewed 2 weeks ago

wonderful hotel in secluded grounds in the centre of the business area staff are amazing and great at their job restaurants are excellent with old school charm it is a city hotel so don't expect views

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Thank Enoch_James
Trinidad
Reviewed 3 weeks ago via mobile

The well kept grounds, the warmth of the greeting, the sumptuous rooms all ooze style. Really enjoyed this first visit to Terra Nova. Only slight negative was breakfast. It was OK but could have been more imaginative. And hot!

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Thank Roy B
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Roy B, We are delighted to read that your first experience with us had met your expectations. We have taken your thoughts of breakfast into consideration and are currently revamping our menu. We look forward to welcoming you back soon.

Ottawa, Canada
Reviewed March 11, 2017 via mobile

Welcome to your pieds à terre in Kingston, Jamaica. Enjoy the amenities of a hotel with the feeling of a private residence. From the moment you arrive, the attentive staff ensure your every need is met. The suites are spacious, well-appointed and amenable to work and leisure (with for instance, cedar walled closets and Molton Brown products). You'll have all...

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Thank IrmaNova
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear IrmaNova, We are delighted to read your enthusiastic review about Terra Nova all Suite Hotel. Comments like yours are a motivation for the hotel and our exceptional team of staff. Anticipating guests needs is one of our specialties and ensuring guest satisfaction is always maintained. We look forward to your return in the not too distant future.

Reviewed March 3, 2017 via mobile

Nice Hotel, Very Clean, Friendly Staff. Good location. Nice restaurants within walking distance. Bob Marley museum just 6 minutes away. Strawberry Mountains a must visit. Small pool, very private with nice meeting rooms.

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Thank Jeff H
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Jeff H, We welcome your favorable review of the Terra Nova All Suite Hotel and look forward to welcoming you back in the near future.

Seattle, Washington
Reviewed February 27, 2017

Stayed for 4 nights. Had difficulty getting towels for pool every day; took 1 1/2 hours to get a towel on one day. Rooms are very nice and lots of space but don't expect any kind of view. Hotel is on a very busy street. within walking to Devon House and long but doable walk to Bob Marley Museum but...

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1Thank KS9812016
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear KS9812016, We value your comments and thank you for sharing them with us. We apologize for the inconvenience caused with the delay of receiving your pool towels and the service which fell short from the front desk. Corrective training measures have already been implemented. We look forward to welcoming you back to receive the exceptional service you deserve.

Grand Cayman
Reviewed February 19, 2017

One of our best experiences EVER! From the very beginning to the end.... I must say this hotel delivers what is advertised. Customer service was great, everyone was always smiling and willing to help. The front desk (Farrah & the rest of fine folks) & breakfast staff (Mr. Cooper) are all fantastic!!! Location and facilities nice as well....we especially loved...

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Thank dorlisaebanks0117
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear dorlisaebanks0117, Thank you for taking the time to share your experience with us by acknowledging and praising our exceptional team for the customer service you received. We are happy to note that your expectations were met with our standards and facilities offered. We look forward to welcoming you back in the near future.

Bethesda, Maryland
Reviewed February 7, 2017 via mobile

Our board of directors met here over a long weekend broken by bus trips to project sites. The hotel staff were friendly and helpful. Facilities are lovely, with flowery bushes and tropical trees offering welcoming shade. The lobby is open air but cooled with shade and ceiling fans. Comfy chairs set in groups led to many small group informal chats....

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Thank PapaInternational
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Thank you for your review and we are delighted that the team was pleased with the various aspects and services of the hotel. We value customer satisfaction and as such strive to ensure it is achieved at all points of guest interaction. We look forward to welcoming back the team in the future as it was a pleasure hosting you...

Huntington Beach
Reviewed January 19, 2017

We weren't quite sure what to expect at the Terra Nova when we booked. Kingston itself is a sadly run down city, and the area where the hotel is located was once a magnificent residential area. It is now close to embassies, the Bob Marley Museum and Devon House. The hotel was originally a private house, and was owned by...

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Thank JulianSolo
Sophia T, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear JulianSolo, We were delighted to read your review and believe that your expectations were exceeded during your recent stay with us. The Terra Nova hotel carries a lot of history as it was originally a Great House which helps make our product more unique. Our dining rooms and bar have been awarded for excellence in service, best restaurant of...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
The Terra Nova All Suite Hotel rests proudly in the heart of New Kingston, Jamaica, welcoming guests with its lush gardens, impeccable service and understated elegance for over 45 years.A symbol of white glove service and the pride of New Kingston, the hotel remains the only boutique hotel in Kingston catering specifically to the discerning business traveler. Since 1959, whether traveling to Kingston on business or pleasure the Terra Nova combines tradition with elegance and style to accommodate the needs of all our guests. ... more   less 

Additional Information about Terra Nova All Suite Hotel

Address: 17 Waterloo Road, Kingston, Jamaica
Location: Caribbean > Jamaica > Kingston Parish > Kingston
Price Range: $231 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Terra Nova All Suite Hotel 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Terra Nova Kingston
Terra Nova All Suite Hotel Jamaica/Kingston
Hotel Style:
#1 Business Hotel in Kingston
#3 Luxury Hotel in Kingston
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Questions & Answers

Here's what travelers have asked, with answers from Terra Nova All Suite Hotel staff and other travelers.
13 questions
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Basildon, United Kingdom
Aldershot, United Kingdom
over a year ago
1 day ago

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Questions? Get answers from Terra Nova All Suite Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Luxury suites on the top floor have the most space especially if you need to work”
C3607OHrebeccas, yesterday | Read review
“junior suites seem fine size wise”
Enoch_James, 2 weeks ago | Read review
“Blue Mountain Suite (you won't be dissappointed)”
dorlisaebanks0117, Feb 19, 2017 | Read review
“The sofa bed is not comfortable for an adult.”
A3737ZZjs, Dec 16, 2016 | Read review
“End of corridor furthest from main frontage is best for light reduced bar noise.”
F7240LVpatrickd, Aug 18, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question