Terra Nova All Suite Hotel
17 Waterloo Road, Kingston Jamaica
Lowest prices for your stay
$170
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$209
$152
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Priceline$170
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 09/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 32 in Kingston
Location
4.3
Cleanliness
4.7
Service
4.5
Value
4.1
The only AAA 4-Diamond rated hotel in Kingston. The elegance and class of this iconic all-suite hotel is awaiting your visit. Since 1959, Terra Nova has welcomed guests with red carpet treatment. Boasting 2 award winning restaurants and 2018 Wine Bar of the Year, the Regency Bar & Lounge, the Terra Nova All-Suite Hotel remains a timeless gem among hotels in Kingston, Jamaica, and a luxurious marriage of classic sophistication and inviting, family friendly warmth –all in a convenient setting in the heart of Jamaica’s capital.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Nightclub / DJ
Conference facilities
Banquet room
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Special diet menus
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English
Location
Full view
68Somewhat walkable
Grade: 68 out of 100
52Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
Contact
17 Waterloo Road, Kingston Jamaica
Getting there
Rental CarsSee rental cars from $40/day
371Reviews16Q+A76Room tips
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+1
My partner and I have been staying at the Terra Nova Hotel since 2018 and we were always pleased with the immaculate services they provided, the food was always great also. Terra Nova has been my second home since 2018. However, after this trip, I will be rethinking this. 1. I always booked with Expedia as I am a VIP Gold member and always get my complimentary upgrade, this time I was told that was changed due to covid (which is odd because I traveled Oct – Nov there in 2020 and got my complimentary upgrade), 2. Second, I was not quite pleased with the room I was in, but i let it go and did not complain.3 I had arranged for a birthday dinner for my partner. Olien who took care of the arrangements with me was amazing, I am very pleased with him. Our dining experience was a 2/10 however as the first part of our service was terrible, we had to wait almost 2 hours for main courses which no wanted any more due to the long wait. The Oxtail was tough. It was Richard and Howard who saved my partner's dinner at the end. They were amazing. The breakfast service was really good. The guy Andre at the bar was also delightful. Thank you those were pleasant to us and gave us good service; however, Terra Nova has gone from my second home to leaving a very taste in my mouth. I hope they can correct these issues…
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Date of stay: February 2022Trip type: Traveled
1 Helpful vote
Helpful
Very wack. Where do I even start. Initially, made the reservation with Paula who insisted that per terra nova policy we pay 3000 per head to confirm reservation. It was 5 of us so that was 15000. She mention that 15000 will go to our final bill. Anyhow, waiter hardly visit our table. After waiting for a while.. he finally came and say “you ready, you guys ready” so unprofessional! No introduction nothing. We gave him our order and our appetizer took 42 mins to reach to our table. Not to mention, two of them that I had to remind him of. For entree we ordered 3 rack of lamb, chicken and filet mignon. Everything tasted burnt and very hard to chew. We had to bring back 2 of our drinks. Bare in mind, I’m assuming it’s the manager, very light skin lady with AirPods in her ears casually walking by our table looking at us disgruntled and address other tables which she think was okay. We complained to our server.. no manager to emphasize on the nasty service we received. Regardless of the service and the awful food.. we got our bill. The 15000jmd that Paula insist on us paying was not deducted from the bill that she said would. We explained that to our server and he brought out a new bill. Not to mention, they had extra wine that we did not drink to the bill. I could go on and on about the service that I received tonight. Very disappointed by the unprofessional conduct from the wait staff and the managers, specially that light skin chick. I must commend the gentleman who checked up on us. I would not recommend this place. I’ve been here twice and this wasn’t my experience. Tonight was my last night…
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Date of stay: December 2021Trip type: Traveled
1 Helpful vote
Helpful
What got me really mad, was having to kick a stink, to get a cup of coffee with my breakfast. I was almost finish eating the breakfast, and still no coffee. I had to walk over and demand the service of a cup of coffee. Then they came with the coffee, as if nothing was wrong, then asked me if I wanted cream, then basically dumping cream into the coffee. The rest I will keep to myself. Suffice to say, I wish I could get back my money.
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Date of stay: September 2021
Location
Cleanliness
Service
1 Helpful vote
Helpful
One day, in the middle of the week, I decided to be spontaneous and celebrate a special occasion with dinner and an overnight stay at the Terra Nova Hotel. It was an awesome experience, everything was as I expected it to be, the room was clean and opulent-looking, pool was surrounded by trees in a garden setting, which I enjoyed, the food was delicious, as usual. I am however still awaiting the resolution of a payment issue. Local travellers, do not allow any hotel to 'hold' funds from your Visa Debit card, the money will be deducted from your bank account and it will take forever to be refunded. Beware. Despite my unresolved payment refund issue, I would stay there again. I highly recommend this hotel.
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Date of stay: June 2021Trip type: Traveled
Room Tip: Do not allow the hotel to 'hold' funds on your Visa Debit card, the funds will be deducted from...
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1 Helpful vote
Helpful
On December 27th 2020, my nephew, sister and I had the pleasure of staying at Terra Nova All Suite Hotel at 17 Waterloo Road, Kingston 10 Jamaica. I was amazed by the originality of the colonial style and historic building. Learning of its history, Terra Nova was originally a colonial mansion built in 1924 on 10 acres of land. Executed by Mr. Harold Alexander for the purpose of blessing his wife as a wedding gift. According to reports, the beautiful hotel had changed ownership twice before it was officially opened as a restaurant and hotel in 1959. The legacy of service provided by members of this beautiful hotel remains true to history. I couldn’t ignore the AAA Four Diamond award on full display in the main dining area. It’s important to highlight the wonderful experience and services provided by staff at the check-in desk, the professional, pleasant and beautiful Ms Paula, as well as Kenton. They executed their professional training well, which reflected great training and excellent customers’ service. We never met the Chef, but kudos to his hard work. The breakfast was delicious and well executed. Not only did we (speaking for my nephew & sister), we also enjoyed and appreciated the service of Devon, Christopher and Morris who ensured we were satisfied with our meals. I could observe some inconsistencies in the dining area but have faith in the team that they will identify the issues and addresses them accordingly. I must extend great gratitude to Lee-Ann, Kristine, Sophia and others who have taken the initiative to address an uncomfortable situation. They have shown great leadership skills in addressing a situation that didn’t reflect the principles highlighted by Terra Nova All Suite Hotel. To ensure no other guest feels inadequate by Mr. Matthew Ann (dining service manager), I trust their words that they will extend proper training to him so he will understand been dismissive, obnoxious and communicating to guests in a condescending tone is unacceptable. To be informed that his behavior on Christmas morning was his first outburst was viewed as a poor excuse, and no such behavior shouldn’t be tolerated. The inability to show great hospitality to current and future guests is a result of fail commitment for which any business stands. Overall, the 4 nights stay at Terra Nova was an excellent adventure, and I’m pleased to say, I enjoyed the experience and duration of my stay. Cecelin Atlanta, Georgia.…
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Date of stay: December 2020Trip type: Traveled
1 Helpful vote
Helpful
Response from Kristene Douglas, Other at Terra Nova All Suite Hotel
Responded Jan 4, 2021
Dear Cecelin, Thank you for choosing The Terra Nova All Suite Hotel, and especially for taking the time to share with us your FIVE-STAR review! We appreciate your comments expressed especially the compliments towards the staff, which can assist potential guests with firsthand experience. We do pride ourselves with offering genuine service from the heart to ensure all our guests leave with unforgettable experiences and fondest desires to come back soon. Your compliments will be shared with our team. Let me assure you that we constantly train our team on customer service skills, emphasizing on great, friendly and respectful service at all times.We value your heads-up; we will review your feedback with everyone, and ensure to reinforce our standards in the next training sessions, to prevent a similar experience to future guests. It was our pleasure serving you and we look forward to welcoming you again very soon. Warm Regards, Kristene Douglas Duty Manager.
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Always my go to hotel in Jamaica but this time I wish it had not been, & it pains me to write this review. Was a really stressful trip having to travel to Jamaica to bury my dad, the airport made it worse staying in there for 5 hours tired hungry and exhausted, and the checking in service was the icing on the cake for me, I did not see any of the usually ladies Kristine there. The front desk agent was a bit slow and rude and made it seem if i was a bother when i asked for a different room ( I am never difficult but i got extremely annoyed) until the manager stepped in. I Wasnt informed about the curfew rules and so i ended up going to bed on an empty tummy on my first night even though i was told that i would received a nightly snack plate. The bar service was the outmost worst on my second night. I expected better from Terra Nova the place i call my second home - i hope it will be better next time as i do not wish to write this place off .…
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Date of stay: October 2020
Rooms
Cleanliness
Service
Room Tip: The Blanche Suite is really nice too
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2 Helpful votes
Helpful
Response from Kristene Douglas, Other at Terra Nova All Suite Hotel
Responded Dec 1, 2020
Dear Lamtoya, Thank you for sharing your experience with us. We appreciate your positive comments as we continue to strive to ensure all our guests’ expectations were achieved. Your time invested to share your review is received with much gratitude from our team. We are however quite saddened to learn that a less than spectacular stay was attained whilst on property. Be assured that these undesirable experiences are most definitely not our intention as we seek guest satisfaction at all times. We hope you enjoyed the upgrade to one of our Luxury Suites and we would like to assure you that the difficulties you endured are definitely not the impression we wish to leave on our guests. I must assure you a welcome letter is given to all our arriving guests which explains the new Covid-19 guide lines we most put in place due to the curfew implemented by the government of Jamaica. We hope that this experience does not deter you from visiting us in future in order for us to create a more tremendous stay.
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I wanted so badly to like this hotel and my experience there in January 2020. Besides the over priced restaurant, 1) my air conditioning didn't work. 2) our bed was broken 3) my housekeeper half cleaned the room and when we came back to the room we noticed it was half done and I ran downstairs to take a call. When I came back, my son told me the housekeeper came back while he was in the room alone and told him he "messed up her cleaning job" (all he was doing was laying on the bed). I complained to the manager and he was very gracious and admitted this was unacceptable and gave us a food credit. I was willing to look past these things but 4) and this is the kicker, they charged my card in January when I checked out and I thought it was done. I saw the charge in my account and everything. SIX MONTHS LATE On *JULY 6* while in the midst of the pandemic and moving they randomly charged my card again almost $600 completely throwing off my budget. My bank said its because they "never finalized the charge in January". I called Terra Nova for an explanation and was told I would get a call back. It is now July 28 and I have received no such call. I won't stay here again.…
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Date of stay: January 2020
Value
Rooms
Service
Room Tip: they have a DJ at night. If you stay here, ask for a room away from the downstairs bar.
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Helpful
Response from Franklyn Eaton, Other at Terra Nova All Suite Hotel
Responded Aug 5, 2020
Dear yamani_yansa Thank you for staying with us at the Terra Nova All-Suite Hotel in January 2020 and for your review of our hotel. The air conditioner is your room was working but you wanted the temperature to be much lower for which we provided you with a remote control which was able to lower the temperature. One of the leg on your bed got broken and this was clearly an inconvenience for you for which we refunded you for items purchased from the bar. We thank you for being very gracious in accepting the refund as compensation. At check out your Visa card was charged for $608.11 and at no time whatsoever did we charge your card twice. The bank processing the charges experienced problems with their system which resulted in some charges being delayed. We can imagine that this delayed payment would have been quite inconvenient for you. We apologize for the problems caused and for our delay in responding to your telephone call of the 7th July, 2020. We have since written to you and provided you with all the relevant information required. Should you continue to have problems with the charges made please do not hesitate to contact me. We hope that when your travel plans next take you back to Kingston you will consider staying with us again so that we can make amends for the inconvenience caused. Yours sincerely Franklyn Eaton Operations Manager
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I am actually doing a review while still at the hotel. Service has been excellent. I was actually escorted to my room. My luggage was taken to my room. Fresh fruits where offered upon arrival. Cookies left in the room everyday. I love to gym, it has just the right amount of equipment. Kristene has been very very very courteous and pleasant. Would definitely recommend staying here for business or pleasure, it has something for everyone.
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Date of stay: January 2020Trip type: Traveled
2 Helpful votes
Helpful
Response from Kristene D, Manager at Terra Nova All Suite Hotel
Responded Jan 24, 2020
Dear 643claudem, Thank you for choosing The Terra Nova All Suite Hotel, and especially for taking the time to share with us your FIVE-STAR review! Thank you for highlighting the qualities that made your stay unforgettable, such as the food, your check in process, gym and staff. We all pride ourselves with offering genuine service from the heart to ensure all our guests leave with unforgettable experiences and fondest desires to come back soon. Allow me to thank you once again for your comments and on behalf of The Terra Nova All Suite Hotel colleagues, we would love to have the opportunity to host you again soon. Warm Regards, Kristene Douglas Duty Manager
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Staying at the Terra Nova hotel is one of the most premier experiences you will have in Jamaica. It is truly my Fiance & I home away from home. Whenever i am visiting Jamaica this is always our hotel choice! The service is always exceptional, everyone there are great especially the ladies at the front desk. The breakfast at this hotel is undoubtedly one of the best on the island providing fresh authentic Jamaican food ackee & saltfish, i also tried the mackerel run down for the first time & i swear i could not stop eating it so Delicious! The bar is a great place to sit back and have drinks whilst entertaining friends. We love everything about this property and counting the days until we are back!
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Date of stay: January 2020
Value
Location
Service
Room Tip: The Derby suite is the best
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4 Helpful votes
Helpful
Response from Kristene D, Manager at Terra Nova All Suite Hotel
Responded Jan 16, 2020
Dear Lattoya C, It is a great pleasure for us to learn about your recent experience at The Terra Nova All-Suite Hotel. Thank you so much for choosing us and thank you for taking the time to share your wonderful comments with us. We appreciate your comments expressed especially the compliments towards the staff, which can assist potential guests with firsthand experience. We do pride ourselves with offering genuine service from the heart to ensure all our guests leave with unforgettable experiences and fondest desires to come back soon. Your compliments will be shared with our team. It was our pleasure serving you and we look forward to welcoming you again very soon. Warm Regards, Kristene Douglas
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Staying at the Terra Nova (TN) hotel is one of the most premier experiences you will have in Jamaica. Starting with the awesome concierge staff, Kristine was amazing. Kristine ensured my family & I had an enjoyable stay, from securing late check-outs to providing extra toiletries in the room Kristine truly went over and above. The breakfast at this hotel is undoubtedly one of the best on the island - providing authentic Jamaican food (ackee & saltfish, johnny cake, boiled yams & sweet potatoe, mackerel, callaloo, etc). The rooms are spacious, beds are comfortable, washrooms are modern and extremely clean, the grounds are well manicured. Honestly, the best place to stay in Kingston (and maybe the whole island). - Alexie B. Edwards
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Date of stay: December 2019
Value
Cleanliness
Service
Room Tip: All around great hotel
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Helpful
Response from Kristene D, Manager at Terra Nova All Suite Hotel
Responded Jan 2, 2020
Dear Coconutwater67, Thank you for choosing The Terra Nova All Suite Hotel, and especially for taking the time to share with us your FIVE-STAR review! We are pleased to know that your most recent stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable, such as the food, spacious rooms, cleanliness and grounds. I am also pleased I could be of assistance to you and your lovely family. Allow me to thank you once again for your comments and on behalf of The Terra Nova All Suite Hotel colleagues, we would love to have the opportunity to host you again soon. Warm Regards, Kristene Douglas Duty Manager
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PRICE RANGE
$189 - $249 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
terra nova kingston
LOCATION
CaribbeanJamaicaKingston ParishKingston
NUMBER OF ROOMS
41
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Claim Your Listing Frequently Asked Questions about Terra Nova All Suite Hotel
Which popular attractions are close to Terra Nova All Suite Hotel?
Nearby attractions include Devon House (0.3 miles), Reve Jewellery & Accessories (0.4 miles), and Touch The Road (0.5 miles).
What are some of the property amenities at Terra Nova All Suite Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Terra Nova All Suite Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Terra Nova All Suite Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Terra Nova All Suite Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Terra Nova All Suite Hotel?
Conveniently located restaurants include Devon House I-Scream, Devon House Bakery, and Tastee Patties.
Are there opportunities to exercise at Terra Nova All Suite Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Terra Nova All Suite Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Terra Nova All Suite Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Terra Nova All Suite Hotel?
Many travelers enjoy visiting Devon House (0.3 miles), Bob Marley Museum (1.5 miles), and Seville Great House and Heritage Park (2.6 miles).
Is Terra Nova All Suite Hotel accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.