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Terra Nova All Suite Hotel

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Terra Nova All Suite Hotel
Terra Nova All Suite Hotel
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227 Reviews from our TripAdvisor Community

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Showing 213: English reviews
Boca Raton, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Accommodating staff and hotel. Got to hotel early. Room was ready, not a problem checking in early. Requested prior to my arrival a quite room in the back away from the bar after reading some of the reviews. Not a problem. Room surprisingly comfortable and upgraded. Breakfast buffet that was included, food and service very good. There was authentic Jamaican... More 

Helpful?
1 Thank Nadine I
Miami
Level Contributor
73 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is really good! I don't qualify it with excellent because the pool was closed the day we stayed there and because the gym is bad. If you don't mind the pool or gym this is an excellent hotel. The staff is super friendly and the restaurant is Excellent!!! Although I didn't like Kingston I liked the Hotel!!!

Helpful?
Thank Jhon F
Miami, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Visited Jamaica several times and stayed in a few hotels along the North Coast, needed a hotel in Kingston. Decided to stay there based on the reviews. It is not much to look at from the outside and their grounds are average BUT once inside !!! Consistent with the reviews, a GEM of a place. I understand the rooms were... More 

Helpful?
1 Thank bmwx5gcc
Westchester County, New York
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Stayed at Terra Nova for 3 nights last July 2015; exceptional service; courteous and friendly staff; a delight, will definitely go back. Nice lounge area and breakfast was exceptional. We also enjoyed the bar and the nightclub.

Helpful?
Thank junius2015
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Junius2015, Thank you for your kind feedback on your stay with us last summer. We are thrilled to know that you thoroughly enjoyed our breakfast buffet, bar and restaurant offerings and that the service received from our team contributed to a seemingly exceptional stay. We are honoured to be your premier choice in Kingston, and look forward to your... More 

Warwick, New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 19, 2016

Our company sponsored a business meeting at Terra Nova so we stayed June 6-8. Everything went flawlessly. The accommodations were first rate. The food was just tremendous. Breakfast was some of the best I have ever encountered on the island. The staff was courteous. Nicole at the front desk was always smiling and helpful. This is one of the best... More 

Helpful?
Thank Winston S
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Winston S, Thank you for sharing your recent experience with us at the Terra Nova All-Suite Hotel. We take great pleasure in knowing that you found your accommodation, our food and service to be spectacular and we are happy our little oasis in the city provided great comfort during your stay in Kingston.We are grateful for your kind feedback... More 

Fort Myers, Florida
Level Contributor
139 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
5 of 5 stars Reviewed May 26, 2016

It has been several years since my previous visit, and I was delighted that the Terra Nova has not only maintained its position as Kingston's best hotel, in my opinion, but has improved further. Several specifics bear mentioning: 1. Special credit goes to David Sleight, the manager, who takes great personal care to ensure the best possible service to each... More 

Helpful?
Thank NKC
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear NKC, Thank you for taking the time out to share your experience with us. We’re delighted to know that even after being away from us for a while, we’ve still managed to maintain the unique nuances that you appreciate so much; and are honored to be a place you call home when in Kingston. We’re pleased to know the... More 

Manchester
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 18, 2016

Arrived from Montego Bay via the Knutsford Express to visit family. Friendly staff, very lively bar on a Friday night which we enjoyed. British electricity plug in the bedroom! Convenient and pleasant hotel.

Helpful?
Thank Alfie51
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Alfie51, Thank you for your review. We’re happy you enjoyed the conveniences of your suite and the atmosphere of our bar and lounge. We’ll continue to enhance the details that help make our property special. We look forward to your return visit in the future. More 

New York City, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 14, 2016

My husband and I checked in on April 30 to May 3. The service was good and the food was also good. I had to call housekeeping for an iron and ironboard cover and they responded to my request. The room was clean. A tiny detail in which the floor around the toilet had what looked like dried urine. However... More 

Helpful?
1 Thank jacaud
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Jacaud, Thank you for taking the time out to share your experience with us and the rest of the TripAdvisor community. We are truly apologetic for the inconvenience caused during your stay but are comforted in knowing these were handled with the utmost care and fortunately, did not impede on your experience with us. We are thrilled the service... More 

Fayetteville, Arkansas
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 7, 2016 via mobile

We knew at check-in service at this hotel was excellent. The duty manager, David Sleight, escorted us to the room, and pointed out some amenities. Later, when we asked about a restaurant in walking distance, he walked us to the gate and helped us cross the street. The breakfast was great and the servers there were well-dressed and professional. If... More 

Helpful?
Thank Audrey112014
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear Audrey112014, Firstly, we sincerely apologize for the inconvenience experienced with your shower light during your stay. This we can assure you is not typical of the hotel and has since been rectified. We are delighted to know that the courtesies extended by our Duty Manager, David Sleight were appreciated and will be sure to relay your commendations to him... More 

Brampton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 4, 2016

I must share my incredible dinner dining experience in the Regency Room on Sunday May 1/16 at 630pm . My husband and I decided make reservations there to celebrate his birthday. From the Maitre D to the server, we experienced Top Notch customer service. They exuded a warm and welcoming demeanor and had a good knowledge of the menu and... More 

Helpful?
1 Thank AllisonBell1
ShareeTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this review

Dear AllisonBell1, Thank you for sharing your dining experience with us and the rest of the TripAdvisor community. We are truly grateful for your kind feedback. The Regency Restaurant is one of our most beloved areas at the hotel as it stands to provide our guests with the most exceptional dining experience possible. We’re delighted to know you found the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Casino and Gambling
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
The Terra Nova All Suite Hotel rests proudly in the heart of New Kingston, Jamaica, welcoming guests with its lush gardens, impeccable service and understated elegance for over 45 years.A symbol of white glove service and the pride of New Kingston, the hotel remains the only boutique hotel in Kingston catering specifically to the discerning business traveler. Since 1959, whether traveling to Kingston on business or pleasure the Terra Nova combines tradition with elegance and style to accommodate the needs of all our guests. ... more   less 

Additional Information about Terra Nova All Suite Hotel

Address: 17 Waterloo Road, Kingston, Jamaica
Location: Caribbean > Jamaica > Kingston Parish > Kingston
Price Range: $236 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Terra Nova All Suite Hotel 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Terra Nova Kingston
Terra Nova All Suite Hotel Jamaica/Kingston
Hotel Style:
#1 Business Hotel in Kingston
#2 Luxury Hotel in Kingston
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