Bahia Principe Grand Turquesa
2,791 reviews
#85 of 165 Hotels in Punta Cana
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Arena Gorda-Macao Playa Bavaro, Seccion Baigua-Higuey, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
Full view
View all photos (3,153)3,153
Pool & Beach (698)
Room & Suite (280)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Regular temperature checks for staff
- Contactless check-in
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bahia Principe Grand Turquesa
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#85 of 165 hotels in Punta Cana
Location
Cleanliness
Service
Value
Facilities and services 1 Pool 4 Jacuzzis 1 children's pool Lounger, sun umbrella and towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, bicycles, football, volleyball, petanque, darts and mini-golf Water activity centre (snorkelling, canoeing, windsurfing, fishing) WiFi access in the lobby (24h free of charge) 1 buffet restaurant and 3 speciality restaurants Japanese restaurant (exclusive to guests) 5 Bars 18 hole Punta Blanca Golf Club (additional charge) Wedding gazebo Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, disco and casino Rooms 502 rooms including three types: Superior Family Junior Suite, Family Master Suite and Premier Junior Suite Room facilities: King size bed or two full size beds Fully equipped bathroom with hydromassage bath tub, shower, hair dryer and amenities Sofa-bed Sitting area Air conditioning Ceiling fan Telephone Satellite TV Ironing set Coffee-making facilities Mini-bar Safe (additional charge) Balcony or terrace WiFi (additional charge) The Family Junior Suites and Family Master Suites also include: Bath robes and slippers for all the family for use throughout your stay Children's bath kit Welcome basket with sweets Mini-bar for children stocked with juices, shakes, milk and soft drinks Two separate and connecting rooms (Master family suite) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Mini Club for children aged 4 to 12 (located in the Grand Bahia Punta Cana hotel) Baby Station Bahia Scouts Water Park Fun Area and Adventure Park (additional charge) Teens' Club (11 - 16 years) Other services 24 hour medical service (additional charge) Pharmacy (additional charge) WiFi in the lobby (24h free of charge) and in rooms (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (forceliacs, diabetics, etc.) Available on request and subject to circumstances.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Golf course
Babysitting
Parking
Hot tub
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Mini golf
Tennis court
Water park
Aerobics
Evening entertainment
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Concierge
Currency exchange
Gift shop
Shops
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family
Location
Full view
43Car recommended
Grade: 43 out of 100
178Restaurantswithin 5 miles
57Attractionswithin 5 miles
Contact
Arena Gorda-Macao Playa Bavaro, Seccion Baigua-Higuey, Punta Cana 23000 Dominican Republic
Getting there
Rental CarsSee rental cars from $19/day
2,791Reviews843Q+A100Room tips
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Popular mentions
We stayed at this hotel and found it to be very clean. The rooms were large with large bathrooms and balconies. The food at the main hotel in the buffet was very good with a good selection. We found that 3 of the specialty restaurants were not good. They included the Mediteranian, Greek and Italian. We really enjoyed the Japanese Tepanyaki. The staff were very friendly. We were warned about thefts from the room and were told to keep everything in the safe when we were not in the room. They provided a free safe. We found that this was one of about 4 hotels which were all in the same general area. You had to take a shuttle to get to the beach. We found that this was too large of a complex for our liking. As with most resorts people were reserving their lounge chairs around the pool which was inconvenient. The hotel says they do not permit this but it happens every day.…
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Date of stay: January 2020
Value
Cleanliness
Service
2 Helpful votes
Helpful
rude front desk. accommodations were horrible. fear of workers being in your room while you were not there is highly probable. be careful of what you drink and who you get it from. do not wonder alone in the resort.
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Date of stay: April 2019
2 Helpful votes
Helpful
Response from BPCompBav, Online Reputation at Bahia Principe Grand Turquesa
Responded Dec 21, 2019
Dear Guest, We cannot tell you how sorry we are for the inconvenient that you mentioned, and that situation has tarnished the image that you have about us. Please allow us to state that, since the health, welfare, and satisfaction of our guests are our priorities, for this reason, we follow strict program security and constant monitoring of all our facilities, for maintaining a safe environment for our guests. Always at your disposal, Adriana Peguero Bahia Principe Bavaro Resort
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Traveled in the first week of June during a controversial time for the resort brand. I stayed in Turquesa with my 8 year old son we and had a fantastic time. I've worked in hotels for years and have high but realistic expectations. I did have to ask twice to have the family add-ons for my son on the first day. That was the only real issue with the hotel. The room was better appointed than others I've been to. Wifi worked when needed. I did not attend the consultation, to get all the wifi knowing in advance what to expect I declined politely. My son and I found the guests in some of Turquesa were part of a large party and got obnoxious in and around the pool and bar. We avoided this and walked to the beach. Trolly's when needed. A few hours at the beach then we went back via other pools back to our section. The à la carte restaurants were all good quality and servers were kind to my son in all. We found the Turquesa buffets to be hot and fresh at each of the meals we had there; the servers were always available. I didn't tip in large sums, I chose to tip in modest amounts in a reasonable frequency. The evening entertainment was great and we often went to Bavaro. I didn't drink as much as I could have because no one wants to parent with a hangover - but drinks were all good and coffee was great. We definitely enjoyed the food, we are not picky and have no allergies fortunately. I felt this resort was a good value for the amount I paid (single parent bonus) I finally didn't have to pay an adult rate for my kid, that was appreciated and not always available during times I can book/ travel. I'd go back, but may choose one of the surrounding resorts just to try variety. If I end up at Turquesa again it will be a good time too.…
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Date of stay: June 2019
Location
Service
Sleep Quality
Room Tip: our room was shielded from the night life area
See more room tips
1 Helpful vote
Helpful
Response from BPCompBav, Online Repution at Bahia Principe Grand Turquesa
Responded Nov 10, 2019
Dear Guest, We are very pleased to read that you enjoyed our all-inclusive program. Thank you for your comments and looking forward to seeing you soon! Best regards, Adriana Peguero Online Reputation Bahia Principe Bavaro Resort
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Employees had bad customer service skills from the front desk to the lady that reserve tables for the restaurant and the bar and by the way I speak perfect Spanish. We was very disappointed with the service and the treatment I will recomend better training and better communication skills is much needed. I will ask a question and they will not know or tell me to look at the map. We asked to talk to a high rank manager and they refuse to assist us with your request. I have to say the restaurant experience was great the only thing good I have to say about the place.
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Date of stay: September 2019Trip type: Traveled with friends
2 Helpful votes
Helpful
Response from BPCompBav, Customer Service at Bahia Principe Grand Turquesa
Responded Sep 11, 2019
Dear Brian, In relation to your comments about our customer service, we must say that we constantly monitor our employees through our Human Resources and Quality Department since we strongly believe that our guest’s satisfaction depends on their daily performance. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Kind regards, Adriana Peguero Bahia Principe Bavaro Resort
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I'm writing this as I sit on the sunbed by the pool. This place is amazing. We have been regular visitors to Bahia Principe in Tenerife so when booking the Dominican Republic it made sense to stay with the chain we have enjoyed previously. They have not let us down...... what an amazing resort with so much to do!! The hotel Turquesa is probably the lowest star of the resort but dont let that put you off. For the price being paid its excellent standard and friendly staff make this a good stay. The shared facilities are as good for you as everyone but some areas are off limits and not included. We have taken a walk around all of the hotels on the complex and we are really impressed as each gets better than the last! There are choices for al a carte dining as well as the regular buffet. The al a carte options are really good with the Italian being our favourite so far. Theres no additional cost to this so why not give them a whirl? All in all we know we will visit again but next time we will pay the extra and do the Fantasia hotel as this has even more for young kids to do. Good job Bahia Principe its ☆☆☆☆☆ from us! …
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Date of stay: September 2019Trip type: Traveled with family
Helpful
Response from BPCompBav, Online Reputation at Bahia Principe Grand Turquesa
Responded Sep 2, 2019
Dear Guest, Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback. We are proud to read that you were extremely impressed by the service you encountered during your stay. Looking forward to seeing you in the future! You are welcome to contact us for any further assistance info.turquesa@bahia-principe.com Regards from Punta Cana, Adriana Peguero Bahia Principe Bavaro Resort
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PRICE RANGE
$127 - $695 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran bahia principe premier hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
502
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Claim Your Listing Frequently Asked Questions about Bahia Principe Grand Turquesa
Which popular attractions are close to Bahia Principe Grand Turquesa?
Nearby attractions include Bavaro Beach (2.7 miles), Vivaldi Cigars (5.0 miles), and Escapology (4.9 miles).
What are some of the property amenities at Bahia Principe Grand Turquesa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Bahia Principe Grand Turquesa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Grand Turquesa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Bahia Principe Grand Turquesa?
Yes, free parking is available to guests.
What are some restaurants close to Bahia Principe Grand Turquesa?
Conveniently located restaurants include Chic Cabaret & Restaurant Punta Cana, Montserrat Manor Restaurant, and Herman 311 Bar & Restaurant.
Are there opportunities to exercise at Bahia Principe Grand Turquesa?
Yes, guests have access to a pool and a fitness center during their stay.
Does Bahia Principe Grand Turquesa have an airport shuttle?
Yes, Bahia Principe Grand Turquesa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bahia Principe Grand Turquesa?
Yes, dry cleaning and laundry service are offered to guests.
Does Bahia Principe Grand Turquesa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Bahia Principe Grand Turquesa have any great views?
Yes, guests often enjoy the park view available here.