Bahia Principe Grand Turquesa
2,790 reviews
#87 of 161 Hotels in Punta Cana
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Arena Gorda _ Macao Seccion Baigua, Punta Cana 23000 Dominican Republic
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Full view
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Pool & Beach (718)
Room & Suite (299)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Daily temperature and symptom checks for staff
- Contactless check-in
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bahia Principe Grand Turquesa
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#87 of 161 hotels in Punta Cana
Facilities and services 1 Pool 4 Jacuzzis 1 children's pool Lounger, sun umbrella and towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, bicycles, football, volleyball, petanque, darts and mini-golf Water activity centre (snorkelling, canoeing, windsurfing, fishing) WiFi access in the lobby (24h free of charge) 1 buffet restaurant and 3 speciality restaurants Japanese restaurant (exclusive to guests) 5 Bars 18 hole Punta Blanca Golf Club (additional charge) Wedding gazebo Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, disco and casino Rooms 502 rooms including three types: Superior Family Junior Suite, Family Master Suite and Premier Junior Suite Room facilities: King size bed or two full size beds Fully equipped bathroom with hydromassage bath tub, shower, hair dryer and amenities Sofa-bed Sitting area Air conditioning Ceiling fan Telephone Satellite TV Ironing set Coffee-making facilities Mini-bar Safe (additional charge) Balcony or terrace WiFi (additional charge) The Family Junior Suites and Family Master Suites also include: Bath robes and slippers for all the family for use throughout your stay Children's bath kit Welcome basket with sweets Mini-bar for children stocked with juices, shakes, milk and soft drinks Two separate and connecting rooms (Master family suite) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Mini Club for children aged 4 to 12 (located in the Grand Bahia Punta Cana hotel) Baby Station Bahia Scouts Water Park Fun Area and Adventure Park (additional charge) Teens' Club (11 - 16 years) Other services 24 hour medical service (additional charge) Pharmacy (additional charge) WiFi in the lobby (24h free of charge) and in rooms (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (forceliacs, diabetics, etc.) Available on request and subject to circumstances.
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Location
Full view
44Car recommended
Grade: 44 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
Arena Gorda – Macao Sección Baigüa, Punta Cana 23000 Dominican Republic
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2790Reviews847Q+A100Room tips
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I wanted to start off this review stating that I have been to a number of All Inclusive hotels. We understand that Covid has been a great impact on the hotel industry and that employees/staff are working double but I truly would have loved to see a more friendly attitude. Only a couple of employees were actually nice and happy and made us feel comfortable. The wifi service is terrible. Again, due to Covid, the guests have to make their own restaurant reservations through the hotel’s website, which doesn’t really work. I wasn’t able to make any reservations for the restaurants because of the wifi and because the website simply doesn’t work. We approached the Lobby to ask for help. The person at the front desk didn’t want to make it for us but finally after seeing my face of frustration, he made the reservations for us. The biggest problem for me was at the buffet. There were employees who were not happy at all to serve food. The selection of food at the buffet was very limited. Not much to choose from. There was no coffee service for lunch nor dinner. I’ve been to many All Inclusives and this is the first hotel that doesn’t offer coffee service at lunch and dinner. Also, it would be nice to have staff at the pool bringing beverages. (Most all inclusive do) The pool is great, very spacious and clean. The water park is very fun for the kids. I traveled with my 11 yr old son who loved the park and pool area in general. The hotel grounds are beautiful. This is a big hotel so if you want to go to the beach, you have to ride a golf car. They pass very frequently so taking one won’t be a problem. The check out was the fastest I’ve experienced so we were happy with that. In general, we had a great time at the Bahia Principe Fantasia. Hopefully this Covid situation passes soon so we can enjoy all the amenities this hotel has to offer. Cheers! …
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Date of stay: February 2021
1 Helpful vote
Helpful
We stayed at this hotel and found it to be very clean. The rooms were large with large bathrooms and balconies. The food at the main hotel in the buffet was very good with a good selection. We found that 3 of the specialty restaurants were not good. They included the Mediteranian, Greek and Italian. We really enjoyed the Japanese Tepanyaki. The staff were very friendly. We were warned about thefts from the room and were told to keep everything in the safe when we were not in the room. They provided a free safe. We found that this was one of about 4 hotels which were all in the same general area. You had to take a shuttle to get to the beach. We found that this was too large of a complex for our liking. As with most resorts people were reserving their lounge chairs around the pool which was inconvenient. The hotel says they do not permit this but it happens every day.…
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Date of stay: January 2020
Value
Cleanliness
Service
4 Helpful votes
Helpful
rude front desk. accommodations were horrible. fear of workers being in your room while you were not there is highly probable. be careful of what you drink and who you get it from. do not wonder alone in the resort.
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Date of stay: April 2019
3 Helpful votes
Helpful
Response from BPCompBav, Online Reputation at Bahia Principe Grand Turquesa
Responded Dec 21, 2019
Dear Guest, We cannot tell you how sorry we are for the inconvenient that you mentioned, and that situation has tarnished the image that you have about us. Please allow us to state that, since the health, welfare, and satisfaction of our guests are our priorities, for this reason, we follow strict program security and constant monitoring of all our facilities, for maintaining a safe environment for our guests. Always at your disposal, Adriana Peguero Bahia Principe Bavaro Resort
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Traveled in the first week of June during a controversial time for the resort brand. I stayed in Turquesa with my 8 year old son we and had a fantastic time. I've worked in hotels for years and have high but realistic expectations. I did have to ask twice to have the family add-ons for my son on the first day. That was the only real issue with the hotel. The room was better appointed than others I've been to. Wifi worked when needed. I did not attend the consultation, to get all the wifi knowing in advance what to expect I declined politely. My son and I found the guests in some of Turquesa were part of a large party and got obnoxious in and around the pool and bar. We avoided this and walked to the beach. Trolly's when needed. A few hours at the beach then we went back via other pools back to our section. The à la carte restaurants were all good quality and servers were kind to my son in all. We found the Turquesa buffets to be hot and fresh at each of the meals we had there; the servers were always available. I didn't tip in large sums, I chose to tip in modest amounts in a reasonable frequency. The evening entertainment was great and we often went to Bavaro. I didn't drink as much as I could have because no one wants to parent with a hangover - but drinks were all good and coffee was great. We definitely enjoyed the food, we are not picky and have no allergies fortunately. I felt this resort was a good value for the amount I paid (single parent bonus) I finally didn't have to pay an adult rate for my kid, that was appreciated and not always available during times I can book/ travel. I'd go back, but may choose one of the surrounding resorts just to try variety. If I end up at Turquesa again it will be a good time too.…
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Date of stay: June 2019
Location
Service
Sleep Quality
Room Tip: our room was shielded from the night life area
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3 Helpful votes
Helpful
Response from BPCompBav, Online Repution at Bahia Principe Grand Turquesa
Responded Nov 10, 2019
Dear Guest, We are very pleased to read that you enjoyed our all-inclusive program. Thank you for your comments and looking forward to seeing you soon! Best regards, Adriana Peguero Online Reputation Bahia Principe Bavaro Resort
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Employees had bad customer service skills from the front desk to the lady that reserve tables for the restaurant and the bar and by the way I speak perfect Spanish. We was very disappointed with the service and the treatment I will recomend better training and better communication skills is much needed. I will ask a question and they will not know or tell me to look at the map. We asked to talk to a high rank manager and they refuse to assist us with your request. I have to say the restaurant experience was great the only thing good I have to say about the place.
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Date of stay: September 2019Trip type: Traveled with friends
2 Helpful votes
Helpful
Response from BPCompBav, Customer Service at Bahia Principe Grand Turquesa
Responded Sep 11, 2019
Dear Brian, In relation to your comments about our customer service, we must say that we constantly monitor our employees through our Human Resources and Quality Department since we strongly believe that our guest’s satisfaction depends on their daily performance. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Kind regards, Adriana Peguero Bahia Principe Bavaro Resort
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LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
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Claim Your Listing Frequently Asked Questions about Bahia Principe Grand Turquesa
Which popular attractions are close to Bahia Principe Grand Turquesa?
Nearby attractions include Bavaro Beach (2.7 miles), Escapology (4.9 miles), and Vivaldi Cigars (5.0 miles).
What are some of the property amenities at Bahia Principe Grand Turquesa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Bahia Principe Grand Turquesa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Grand Turquesa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Bahia Principe Grand Turquesa?
Yes, free parking is available to guests.
What are some restaurants close to Bahia Principe Grand Turquesa?
Conveniently located restaurants include Montserrat Manor Restaurant, Herman 311 Bar & Restaurant, and Chic Cabaret & Restaurant Punta Cana.
Are there opportunities to exercise at Bahia Principe Grand Turquesa?
Yes, guests have access to a pool and a fitness center during their stay.
Does Bahia Principe Grand Turquesa have an airport shuttle?
Yes, Bahia Principe Grand Turquesa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bahia Principe Grand Turquesa?
Yes, dry cleaning and laundry service are offered to guests.
Does Bahia Principe Grand Turquesa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Bahia Principe Grand Turquesa have any great views?
Yes, guests often enjoy the park view available here.