It was wonderful stay in very good location...

...We were tossing our location between Cancun and here and overall, this was a much better choice...

The hotel has a good location, nice and lovely place...

...But this location is the best around the area, manicured grounds, entertainment, pools, great beach!...

...Certainly a waste of a dining experience where our party had to go to another location to eat...

...The music and entertainment what little there was, was in Spanish...

...There were performers and even karaoke night, but not interactive, lacked a bit of comedy, it was not very entertaining...

...There are many staff members that are absolute gems, such as Daniel at the piano bar, Jose, José Luis, and Cristina in the restaurants, Yuderka in house keeping, Cesar at the beach, and David at Tao Cat, Cesar in the front lobby area!... Most nights there was either a show or a singer or musicians playing...

...We enjoyed the fact that it wasn't a non-stop party atmosphere, but provided a good crowd at the show by the pool each night!... If you want a more 'lively' atmosphere, the family side pool actually had a lot of day time entertainment we just weren't interested in it...

...Also had live singers every evening...

...Lovely little messages and quiet areas...

...Great service at Piano Bar. We enjoyed walks around Bavaro (family resort) which were beautifully kept, little ponds and ducks and all the decor around...

...They would put fresh flower on the towels and that made me feel so special...

...On a brighter note some staff are worth a mention for their service,- Natalie, All staff at the Sea Blue, Daniel and staff at the Piano Bar(Daniel makes a GR8 G & T)...

...Csino with old machines, tables and chips...

...Piano bar was so warm that you couldn’t sit there to watch the entertainment, it had to be 35C in there... In the 14 days we were there, they used the AC in the piano bar twice...

...The room lighting overall is dark and dingy...

...Always had a smile on her face, singing with the music and was a great bartender...

...Just a Kenny G wannabe, putting people to sleep at the bar...

Rooms need upgrades (lighting, TV’s, beds), more livelier entertainment and live DJ to boost the energy, almost felt like a seniors resort...

...Our rooms were well appointed and very comfortable and aside from our pool issues that were fixed within three days, we enjoyed the Infinity rooms... Yahira in the piano bar was amazing and took really good care of us...

...It is boring and feels like a senior citizen nursing home environment...

Laura at the Piano Bar she is AMAZING!!!... Daniel was in charge of playing great music...

...The decor and furniture was worn and clearly dated...

...There were groups of young lads and girls who felt the need to see who could shout and scream the loudest whilst in the pool and piano bar, which really needs renaming to the disco bar... The only quiet spot was by the infinity pool but even here guests were playing there own music... Little extra touches that ate no longer done which we had on our last visit, a single flower in a vase in the bathroom, waiting to see how your towels were designed when you went back to your room...

...As for water, room refrigerators were room temperature and bottled water at the desk or bar was not cold... Rooms were clean, no outlets near bed for CPAP, had to ask for extension cord...

...We used room service which was fast and more inlined with what we wanted to eat... It is not the best place we have stayed but it is not the worst either...

...We arrived on Monday and when we got to our room we noticed we only got one temperature of water…steaming hot!!!... I felt bad calling room service at that time but we needed water... Next Morning same thing…so we finally requested another room... Front desk staff are not the friendliest, one staff told me no one else has said anything but I guess if you want to change rooms we can do that... Took all day to get a room change and I even recorded a video of the water not working... We go to the new room in the same building and tub was dirty and water still not able to get working properly but it was at least on!... Today we were sleep in the room and it was two men walking in asking to fix our phone... Me an my husband were confused bc we never called about that, however we let them come and check it, we’ll they were moving the bed and actually trying to work in the room while we were trying to relax... However the room accommodations were just inconvenient and disturbing...

This hotel is most definitely not a 4 or 5 star it is at best a 3 star... The rooms were very dated and the swimming pools were dangerous to get in and out of due to a very steep last step and very wobbly ladder...

...Privilege rooms are tired , not worth the extra and are in desperate need of renovating. Room service was promised as 35 minutes , my wife is still waiting 1 hour 25 minutes after the order, despite being assured that it was on its way 30 minutes ago...

...I was supposed to have a room near my friends since I was alone and I’m a 71 year old female but upon checking in the told us tha we could be in the same bldg... Finally after 4 persons checked the AC it was fixed but the room safe had to be reset several times during stay which I had to wait over an hour for them to get to my room and I had to wait in room for them... Also I had to call operator to connect me to my friends room because most of the time I had no connection thru my cell and if I sent a message it would get to them hours later...

...The room was great however, it was a little awkward that the toilet wasn't closed nor was the shower so there is no privacy at all...

...The hotel is very low-key and ideal for a peaceful and relaxing holiday, which suits us perfectly. Room, We had a top floor room in block 44, it does need refurbishing, the lighting was poor and the shower was probably the worst I've seen, it's was at times a trickle with no water pressure and often took ages to get hot...

...My room had missing outlets and I had to unplug the floor lamp to charge my cell phone... In addition, my room wasn’t clean because it had sand on the floor and dry water stains on the faucets in the bathroom... I told the front desk about the cleanliness and the unpleasant smell in the room... They stated that they were going to tell housekeeping to clean the room, but they still didn’t do a good enough job because it was still dirty... Furthermore, my one friend had missing outlets in their room as well and the resort didn’t have a room available for my other friend... He didn’t get the exclusive room that he paid for and had to downgrade to another room...

...When we arrived we were told that the 2 rooms we booked in the Privileged condo were not available, they were over booked... They put us in a lesser room and offered us a $200 per room gift voucher at their little overpriced store... We got our rooms, my wife and I had a lot of difficulty opening our door... Finally on day 4 when my friend and I returned from golf I ripped the door handle off the door trying to get into my room... Told her about the room debacle and she got us into the rooms we paid for... I asked for them to credit my credit card for the difference in price for the rooms but they stated the could only provide us with the $200 gift voucher... Room scam, voucher scam, golf scam and alcohol scam...

Very outdated rooms, food was below average not what you'd expect from a 5* resort, food was so bad we left the resort 3 nights to eat at the local mall. When we arrived the toilet in one of the rooms didn't work, maintenance came 3x to fix it but refused to move us rooms, Staff have no sense of urgency when you make a request or have an issue...

...When we checked in, I asked to be in a room close to the beach as I was recovering from a broken ankle and they were able to accommodate me... When we were taken to our room I got a sense the service was going to be top notch... The room was spacious and clean, with a nice balcony to sit on...

In the room we received there was a water leak from the jacuzzi and the water in the toilet did not go down... When paying such a high amount per night, the minimum is to give the guests a room that is worthy of staying in... Another day we asked again and this time we insisted that they bring it to our room, they said they would and we waited from morning until evening until we called again and only then did they bring it after quite a long wait... We got some surprises in the room and it was really nice...

...Rooms need urgent renovation, it is necessary to clearly distinguish the advantages of the privileged package and lack of consistency in the service...

...This was are 4th stay at this hotel and the problems started at reception, we were booked to stay into a privilege De Lux room with a garden terrace. Reception tried to book us into a 3rd floor balcony room in the basic block, the excuse was that they were fully booked(an obvious Lie), we were put into a very basic room in the basic block for the first night with the promise that we would be moved the following day to the privilege block on the ground floor with a terrace... The move took place the following pm to a very poorly presented room, after contact with the TUI rep he introduced us to Natalie(room Manager) who was very helpful and moved us yet again to an acceptable room but still needed a lot of work done to it... T say any of the rooms were deluxe is a misrepresentation, sad to say we will not be returning to this hotel...

...Website/QR code you have to use to place room service order did not work once for us... Rooms smell very musty- likely due to no ventilation in bathroom for showering... The room lighting overall is dark and dingy...

...There are very few plugs in the room, so bring an extension cord or power bar...

...1st time in 2017 and November 2022, both times management/checkin desk didn’t recognize room requests, special occasions... The ocean condition was the same in 2017 Had to switch rooms because AC, ceiling fan and fridge didn’t work, 2nd room was better but AC had trouble keeping our room cool...

Rooms need upgrades (lighting, TV’s, beds), more livelier entertainment and live DJ to boost the energy, almost felt like a seniors resort... TV is room need to have more language capabilities...

...We stayed at Catalonia Royal Bávaro from Oct 22-29 as ETC members. Our rooms were well appointed and very comfortable and aside from our pool issues that were fixed within three days, we enjoyed the Infinity rooms...

...The shops are slightly pricey but of course this is understandable being a resort and guests wanting to get souvenirs, I couldn't grumble... There are a fair few people walking about trying to sell excursions and items, I know these have to make a living to get money but they are extremely overpriced so definitely haggle to what you think the items are worth... Bring mostly USD as excursions etc are booked under that currency...

...Maintenance fixed it with electrical tape... Staff tries to suck you into a 3 hour time share presentation with the promise of extras around the resort but never deliver... Wouldn’t recommend based on what you get for the price...

We spent 8 days at this resort and we know we we will not return for one reason only-the ocean... It’s really unfortunate because the beach is lovely with lots of shade and comfortable lounge chairs and beds... For someone who was not interested to walk to main resort (we preferred to stay on adult side) it was disappointing... We paid extra for Privilege and it was a waste of money... We paid mainly for better beach accommodations but that of course was not used because of the condition of the ocean... We got 10% discount at the stores which were expensive anyway...

...I requested some pillows bc we were given two cheap pillows... I've spent half of my vacation trying to find a different resort... Don't be mislead there is no customer service and "privileged guest" does not give you any perks...

I hate to give a bad review but honestly this hotel needs to renovate and fix their plumbing. We arrived on Monday and when we got to our room we noticed we only got one temperature of water…steaming hot!!!... However the room accommodations were just inconvenient and disturbing...

...Their good liquor was not available even when I offered to pay, unless you were a Bavaro member which I never could understand what it required...

...Privilege rooms are tired , not worth the extra and are in desperate need of renovating...

...Their was a 4 poster bed, which I don't see why they don't just put a normal bed in... I know their 5 star is at best our 4 star... Didn't try the sister hotel next door al la carte Restaurants as you had to book separately and when they were available it was 9.30pm which is too late for us... There were no local vendors stalls any time on the hotel complex whilst we were there, which was good as many hotels in the Dominican Republic do have these vendors evenings, and the sellers really hound you to buy some overpriced items...

None of the employees at this resort appear to be happy... Oh well, there were always drinks from the bar, but the standard wine was pretty cheap and bland... The grounds were perfectly maintained and are quite nice... We made the best of it, but for the money, you can probably do much better...

...We had privileged access which I’m not sure was worth the extra money. The beach area would have been worth it, but we ended up getting a cabana by the pool (which we had to get up at 6am to reserve!)...

...Unfortunately she was only there one evening so we had to just suffer and drink the trash they served... The only good thing about this resort is how beautiful the landscape is, other than that save your time and money... We will NEVER stay at this facility again nor will I recommend anyone go... I’d rather pay half the price and receive way more in Mexico or Jamaica like we previously have...

This resort is horrible and the customer service was bad... He didn’t get the exclusive room that he paid for and had to downgrade to another room...

...When we arrived we were told that the 2 rooms we booked in the Privileged condo were not available, they were over booked. How can this be since we booked our stay for 10 days over 4 months in advance... They put us in a lesser room and offered us a $200 per room gift voucher at their little overpriced store... Told her about the room debacle and she got us into the rooms we paid for... I asked for them to credit my credit card for the difference in price for the rooms but they stated the could only provide us with the $200 gift voucher... But we had to pay $45 each U.S. for a cart rental... Look up the course and they charge $50 for a round with a cart... per couple we paid for this vacation we were all less than impressed... I would not return to this resort, maybe I would if they reached out to us and offered us a stellar deal but I don't see that happening...

...We found the A La cartes to be very slow... We upgraded to Privileged and I’m not sure it was worth the extra cost, besides having a small roped off area at the beach I don’t think we really benefited!...

...Not worth the price for this adults only resort...

...When paying such a high amount per night, the minimum is to give the guests a room that is worthy of staying in. And the attitude was so disrespectful, we deserved compensation after this aggravation...

...You should not need to get up at 6.30am to get a sun-bed around the pools! If the price of the holiday for this Junior suite was half the price of the £6k we paid then I would not have left a lot of negative comments on here...

...Rosemary is very sweet and tries very hard, she will get very good with time... We constantly had to ask for towels in our room... Avoid the Italian restaurant….total crap from the sour puss hostess to the chaotic service to the crappy food... We complained to our WestJet rep, Daly who tried to get us more compensation from the hotel, but would only give us an excursion IF we gave up the massage...

...If you’re looking for that beautiful Caribbean ocean you see in pictures, find a different resort, beach was fine but ocean water was always murky and dirty looking... We’re they trying to save money on electric?...

The food and drinks at this hotel were horrible... The liquor used in drinks is very cheap and watered down... Privileged rooms are a joke: bathtubs are just a large basin that takes almost two hours to fill, no jets... There are no other differences or perks you get for upgrading and paying more...

...Cleaning from the maid was brilliant, with a new towel design (like origami) on the bed each day...

...The staff who looked after our room were wonderful and so happy to say hello each day...

...The beach is cleaned often from seaweed, the pools are sunny and cold, and the food options are good and yummy... the ac in the room was great and room cleanliness was immaculate!...

...Fridge in the room was restocked daily and cleaned really well. Seaweed around the beach area was cleared on a daily basis...

Very clean food excellent pool very clean but the playa should be improve...

...We enjoyed walks around Bavaro (family resort) which were beautifully kept, little ponds and ducks and all the decor around... A great deal of manual work was done cleaning up the shores daily...

...The cleaning staff was so good as well. They would put fresh flower on the towels and that made me feel so special...

...The maid service was also very good, with Anyelina checking in with us our first morning to make sure everything was good and if we needed anything... The room was spacious and clean, with a nice balcony to sit on... They keep the beach tidy a few times a day and the sand dunes allow for a good walk out into the water...

...Our room was spacious, clean, and everything worked just fine... The beach was well maintained with plenty of chaise lounges for all and ample shade with palm trees and huts... The resort is well laid out…no getting lost!...

...The grounds are impeccable, entertainment was good (we were on the adults only side), but food was only so-so...

...But this location is the best around the area, manicured grounds, entertainment, pools, great beach!...

...The grounds are beautiful and well maintained with many nice photo opportunities around the property...

...Sandy beach, easy access into sea, seaweed cleaned daily by hard working staff...

...The property is gorgeous and beautifully maintained...

...The beach staff work tirelessly to keep the sea grass under control...

...Yissel - house keeping, did an excellent job cleaning and keeping the room well stocked Food quality and taste was improved from our last stay in 2018 with a large selection of restaurants...

...We’ve been to this resort before and know that the rooms could do with some TLC but they were clean and serviceable... Our housekeeper Amy was on top of it all, our room was always done by 11am...

We had a superb stay at the Catalonia Royal Bavaro, the hotel and grounds were gorgeous, rooms spacious and clean with lovely views, the pool areas were lively with plenty of sun beds... The staff were exceptional and so hard working, we arrived post hurricane Fiona and all the ground staff worked exceptionally hard to return the hotel and grounds back to relative normality...

...Some updating could be done to rooms but they were clean and dry spacious.. only issue was the seaweed at the beach but staff work continuously to clear...

...Pools and restaurants were super clean and beautiful We Highly recommend and will be back soon...

...When we arrived we were told that the 2 rooms we booked in the Privileged condo were not available, they were over booked... They put us in a lesser room and offered us a $200 per room gift voucher at their little overpriced store... Complained to front desk that the door handle was loose and difficult to use... They called the front desk also and we were both told our problems would be rectified very soon... Finally talked to a manager and she promptly investigated and had the door fixed and the furniture replaced... Told her about the room debacle and she got us into the rooms we paid for...

...We found the A La cartes to be very slow. The mini fridge was difficult to keep stocked with beer - staff was reluctant to give us more than a couple mini beers per day...

...Ricky and Paola were absolutely wonderful as we were checking out!! We had a little issue where we were charged for another rooms purchases and they rectified it in a timely manner and were so kind... Everything at the resort was amazing but nothing was better than the staff... The staff was absolutely incredible and will come back again for that alone...

...Luis at the beach bar and Olminda walking around the beach were both fantastic!... Service was good in most places but the food was sometimes inconsistent... The food was excellent and our servers (Albert and Lenin) were phenomenal…very attentive and enthusiastic... We enjoyed the various on site amenities including a massage at the spa, a catamaran ride from the on-site water sports kiosk and the evening entertainment... I would have liked some spirits but my water was restocked daily so I was happy...

...The staff were extremely helpful and really did make the experience much better. We especially enjoyed the cocktails throughout the day, where you didn’t have to get up from your sun lounger, due to there being excellent service... In addition, the large bath took between 30 and 45 minutes to fill up... Overall, for the great price of the holiday, it was a very enjoyable stay and exactly what was needed...

...When we arrived the toilet in one of the rooms didn't work, maintenance came 3x to fix it but refused to move us rooms, Staff have no sense of urgency when you make a request or have an issue. This is not a 5* resort, service and facilities do not reflect that of a 5* resort... The only positive was two members of staff who provided very good service and that was Robinson and Bladimir...

...The staff is super helpful and friendly... The ocean front of the hotel had lots of seaweed, and a big truck would pick up the seaweed by the ocean...

...When we asked them to fix the problem in the bathroom, it took a very long time for a man to come and even after he fixed the problem it came back, like that several times throughout our stay. When we asked for compensation from the reception staff, they said we don't deserve compensation!!... When paying such a high amount per night, the minimum is to give the guests a room that is worthy of staying in... In addition, we asked for wine glasses to be brought to our room and they told us to bring them ourselves from the dining room... Another day we asked again and this time we insisted that they bring it to our room, they said they would and we waited from morning until evening until we called again and only then did they bring it after quite a long wait...

...Some of the staff are extremely attentive and helpful. To name a few: Ashley at the pool bar is the sweetest lady who listens when you ask her not to make the drinks too strong... Dominga at the breakfast and lunch buffet is absolutely lovely, she goes above and beyond... Rosemary is very sweet and tries very hard, she will get very good with time... Martina at the steak house was the best waitress of the whole resort!!!!... All of the others need to take lessons from her, a true expert in the service industry!... Our housekeeper for the first week and a half was amazing!... We constantly had to ask for towels in our room... Avoid the Italian restaurant….total crap from the sour puss hostess to the chaotic service to the crappy food... At the start of our two weeks, there was a water problem throughout the resort, where we had no hot water or no water at all for days... Every day, we didn’t know if there would be hot showers, it was hit and miss... When my husband called to complain, they told him that it was being worked on and it wasn’t “their problem”!... During our first week, after an hour arguing with the manager, Natalea, the hotel did give us a free massage as compensation for the disadvantage, but that’s all... The massage was lovely, we must admit, but it didn’t make up for the cold or no showers... We complained to our WestJet rep, Daly who tried to get us more compensation from the hotel, but would only give us an excursion IF we gave up the massage... Our friends, who travelled with Tui, got the massages PLUS an excursion from their tour rep...

...We had a water issue for the first few days due to an issue with the mains supply I believe but had no water on arrival, then just cold and eventually hot water on day 3 which came and went for the duration of our stay... We enjoyed the restaurants we visited but were disappointed at some of the staff who I think didn't know how to smile and some of the food could have been hotter... Beach is ok, a lot of weed this year as very wind/rainy in the mornings for 5 out of 11 days, can't be helped and the beach staff did their best... Drinks and bar staff on the whole ok, but again some need to smile and engage a bit more...

...Upon arrival, we were greeted by a friendly receptionist and given a drink. We were taken to our room which we paid more to stay in the Privelidged rooms with our own pool/patio... We had to ask the front desk to please have our room service dishes removed from outside our door... We lost hot water one day and had to have someone come fix it... When we asked the front desk they informed us that the entire resort would be without water until 5:00... They brought us liquor to the room but no mixers l. When I called concierge they saud they could not bring us ice or mixers to our room...

We stayed from 9th December until the 30th 2022. This was are 4th stay at this hotel and the problems started at reception, we were booked to stay into a privilege De Lux room with a garden terrace... Reception tried to book us into a 3rd floor balcony room in the basic block, the excuse was that they were fully booked(an obvious Lie), we were put into a very basic room in the basic block for the first night with the promise that we would be moved the following day to the privilege block on the ground floor with a terrace... The move took place the following pm to a very poorly presented room, after contact with the TUI rep he introduced us to Natalie(room Manager) who was very helpful and moved us yet again to an acceptable room but still needed a lot of work done to it... On a brighter note some staff are worth a mention for their service,- Natalie, All staff at the Sea Blue, Daniel and staff at the Piano Bar(Daniel makes a GR8 G & T)...

...We did go to the family Catalonia next door a few times for drinks and food, which was also above average. Checkout was very easy and we were able to use facilities after checkout time... One shoutout to Cleudy at the beach bar... Always had a smile on her face, singing with the music and was a great bartender...

...Website/QR code you have to use to place room service order did not work once for us. The front desk eventually disconnected their phone one night when I called so many times to attempt to place a room service order...

...All had great service..but a few inconsistencies were there with food quality and service. But, most tried to go above and beyond to meet your needs... Tended to be the older server who seemed unhappy to be serving or tending to the needs of others...

...After we were transferred from the neighbouring Catalonia Bavarois, the holiday went very well. The Royal is exactly what we wanted for a relaxing, relatively quiet holiday... The pool areas were very nice, with plenty of chairs available... Without hardly any exceptions, the staff were very friendly, as opposed to the neighbouring hotel, who were not.... Most staff at the Royal could speak good English which really helps with the service... A particular mention to Ashley at the pool bar, who really excelled with service and friendliness... The rooms had everything one needed, with the size being more than adequate...

People should be made aware that at your arrival you are met by either Roberto or Andy posing as concierges who are ready to make your vacation more enjoyable... The rest of the resort’s staffs were polite and very helpful...

...We’ve stood at this hotel a few times before and have always had an amazing experience... The fridge didn’t work nor did the safe (they had to come and fix it)... Not sure if the kitchens are well staffed or badly trained but we received half-cooked food nor received drinks with our room service even though it was included... Like I said, the people are lovely but for the price we paid, they need to do a much better job of keeping the rooms and food up to par...

...You would queue at the guest desk to be told restaurant is closed on your chosen night or come back in the morning... Little extra touches that ate no longer done which we had on our last visit, a single flower in a vase in the bathroom, waiting to see how your towels were designed when you went back to your room... The staff were in the main very friendly, polite and helpful although there are one or two who look like they would rather be somewhere else...

...My wife and I had a lovely time at this hotel. The staff were accommodating, friendly and courteous The food was excellent and 6 a la carte's meant we had a different take each night so never got bored - Japanese, vegetarian and beach restaurant were pick... There is a coffee shop, casino and shops on site All in all a fabulous venue, with great staff and we were fortunate to miss the hurricane so weather was 30 plus daily...

...There's a fridge that is topped up daily with water, beer, and soft drinks. Coffee making machine but no kettle for boiling water for tea... We also had to ask for our complimentary slipper and dressing gown as they weren't in the room when we arrived... Also, I had to ask for extras coat hangers,they had 9 in the wardrobe... Entertainment: Low key but with some very good acts which only lasted from 8pm to 9.30pm... Nothing during the day except pool aerobics Restaurants: All were good for food and drink, and the service was somewhat hit and miss at times... Didn't try the sister hotel next door al la carte Restaurants as you had to book separately and when they were available it was 9.30pm which is too late for us... Garden: Well looked after with palm trees and plants, and the gardeners work hard to maintain... Lovely little messages and quiet areas... There were always plenty of sun lounges available, but around the pools, clients must be up at 5am to put their towels down... The family hotel next door did have them on Friday evenings...

...This is a beautiful resort with incredibly friendly staff. We had privileged access which I’m not sure was worth the extra money... The beach area would have been worth it, but we ended up getting a cabana by the pool (which we had to get up at 6am to reserve!)... Breakfast and lunch are buffets at the main restaurant and are awesome!... For dinners we loved being able to go to the family side restaurants and ended up at that dinner buffet multiple nights!... We also liked the little shops and coffee shop connecting the two resorts...

...They put us in a lesser room and offered us a $200 per room gift voucher at their little overpriced store... On a kinder note the resort was very nice, most of the people were very pleasant and the food was ok. For the $6500 CA...

Lovely grounds, food was great... The mini fridge was difficult to keep stocked with beer - staff was reluctant to give us more than a couple mini beers per day... We upgraded to Privileged and I’m not sure it was worth the extra cost, besides having a small roped off area at the beach I don’t think we really benefited!...

...The grounds are beautiful and well maintained with many nice photo opportunities around the property. Our room faced the fountain pool which was a calming treat... There are 2 pools but we spent all of our time on the beach and pool closest to the beach... We had the privilege package so we were able to enjoy the beach closest to the beach bar and restrooms... Luis at the beach bar and Olminda walking around the beach were both fantastic!... We enjoyed the various on site amenities including a massage at the spa, a catamaran ride from the on-site water sports kiosk and the evening entertainment... I’m not a huge fan of the glass enclosed bathrooms but that’s just me... I would have liked some spirits but my water was restocked daily so I was happy... The family resort is a short walk away where there a many shops, a casino and more bars and restaurants to enjoy... Overall, this was a very enjoyable and relaxing trip!...

...The number of restaurants was great, having a good mix, and mostly being a la carte. The staff were extremely helpful and really did make the experience much better... We especially enjoyed the cocktails throughout the day, where you didn’t have to get up from your sun lounger, due to there being excellent service... Other positives were the grounds, looking beautiful, with the cute reading corners and 100s of palm trees, making you feel very relaxed... We had a privileged deluxe room, and it is just a bit dated, but also the shower was probably the worst I have experienced in a 5 star hotel... Water would not drain properly and the shower pressure was not the best... In addition, the large bath took between 30 and 45 minutes to fill up... Overall, for the great price of the holiday, it was a very enjoyable stay and exactly what was needed...

...When we checked in, I asked to be in a room close to the beach as I was recovering from a broken ankle and they were able to accommodate me... When we were taken to our room I got a sense the service was going to be top notch... Whandy our bellboy told me to call him anytime to get a ride to the main lobby "We are at your service, I am here for you"... Throughout the week, the service from Evelyn, Yany (a hibiscus flower for my hair each morning) and Oscar at the beach restaurant was wonderful... The Ala Carte restaurant were very nice (the men could wear shorts with a colored shirt) with the Italian (the appetizer buffet 😍)and Steakhouse being our favorites... The maid service was also very good, with Anyelina checking in with us our first morning to make sure everything was good and if we needed anything... The room was spacious and clean, with a nice balcony to sit on... The bar service at the pool and beach was excellent, remembering what we drank each day (even when we changed it up)... We could even get a Caesar or 2 most days... The pool was your typical pool, but we are beach dwellers and there was always a good spot for us, no matter the time of day we could find a palapas... They keep the beach tidy a few times a day and the sand dunes allow for a good walk out into the water... Overall this was an excellent place to stay for many reasons, and I would recommend this, as well as consider going back there...

...When we arrived the toilet in one of the rooms didn't work, maintenance came 3x to fix it but refused to move us rooms, Staff have no sense of urgency when you make a request or have an issue. This is not a 5* resort, service and facilities do not reflect that of a 5* resort...

...Beautiful resort, great grounds, landscaping, beautiful beach with lots of palm trees. Very good service at front desk (Fanelis and Fredy),... Very good service at Thalassa restaurant( hostesses and waiters)... Great service at Piano Bar... We enjoyed walks around Bavaro (family resort) which were beautifully kept, little ponds and ducks and all the decor around... Loved the market area and the little cafe'- quiet and romantic 😊 We really had a good time and enjoyed our 1 week stay...

In the room we received there was a water leak from the jacuzzi and the water in the toilet did not go down... When paying such a high amount per night, the minimum is to give the guests a room that is worthy of staying in... In addition, we asked for wine glasses to be brought to our room and they told us to bring them ourselves from the dining room... Other than that, the hotel is really beautiful, the pool is fun and the staff in the bars, restaurants, dining room and rooms are great!... We got some surprises in the room and it was really nice... The entertainment activities in the hotel are wonderful and varied, we liked it very much...

My friend and I had high expectations for this resort. Upon arrival, we were greeted by a friendly receptionist and given a drink... We were taken to our room which we paid more to stay in the Privelidged rooms with our own pool/patio... Pros: Having our own pool to float in after being at the main pool all day was relaxing... We found something everywhere we went but I've definitely had better at all inclusives... This resort does allow smoking so beware if you have an aversion to that... When we asked the front desk they informed us that the entire resort would be without water until 5:00... They brought us liquor to the room but no mixers l. When I called concierge they saud they could not bring us ice or mixers to our room... The lime in the pic had been on the pool deck since we arrived on Saturday and when we left the following Saturday...

...Reception tried to book us into a 3rd floor balcony room in the basic block, the excuse was that they were fully booked(an obvious Lie), we were put into a very basic room in the basic block for the first night with the promise that we would be moved the following day to the privilege block on the ground floor with a terrace...

...It was our 11th visit so ,needless to say, we love this resort. The staff are outstanding and make you feel so welcome... Our spacious suite was extremely comfortable and close to the beach(building 36)... Beautifully landscaped grounds and a beach area with lots of natural shade... Privileged guests have an exclusive area... Alexis and Alberto at Sea Blue are excellent waiters, who always make sure that your wine is refilled... Jose and Margarita on the "eggs station" are just super...

...Asian cuisine sushi very sub-par Buffet was great, but how many times does a couple on a romantic trip want to have that...

...Website/QR code you have to use to place room service order did not work once for us. The front desk eventually disconnected their phone one night when I called so many times to attempt to place a room service order... The mini fridge was lukewarm at all times...

...The AC does work, they just didn’t use it, many people complained including us. In the 14 days we were there, they used the AC in the piano bar twice...

...The Royal is exactly what we wanted for a relaxing, relatively quiet holiday. The pool areas were very nice, with plenty of chairs available... Most staff at the Royal could speak good English which really helps with the service... A particular mention to Ashley at the pool bar, who really excelled with service and friendliness... The rooms had everything one needed, with the size being more than adequate... We felt, however, that they will be in need of a refurb in the near future... (We we’re in block 44) The entertainment at night was perfect for the clientele... We found the food and drink to be at a very good standard...

Rooms need upgrades (lighting, TV’s, beds), more livelier entertainment and live DJ to boost the energy, almost felt like a seniors resort. Buffet needs to keep food hotter and more ice available...

People should be made aware that at your arrival you are met by either Roberto or Andy posing as concierges who are ready to make your vacation more enjoyable...

...Robes and slippers in the rooms no longer supplied. Little extra touches that ate no longer done which we had on our last visit, a single flower in a vase in the bathroom, waiting to see how your towels were designed when you went back to your room...