Frequently harassed on the hotel beach by multiple merchants selling their wares. And even before we were checked in for our room, they were trying to sell us a time share in the lobby. Reminded me of Bahamas.
Loved the adults only side but able to experience both sides. Some updating could be done to rooms but they were clean and dry spacious.. only issue was the seaweed at the beach but staff work continuously to clear
I have been to this hotel 3 times now and this latest will definitely be the last. Previous visits were very good but the place has changed dramatically. The staff this time are lazy, unreliable and totally untrustworthy. And management is non existent. We had several occasions to complain and every time my complaints fell on deaf ears. The worst in my opinion was when our wardrobe was ransacked by a member of staff who had no reason to go into the wardrobe at all, and even with the cameras outside the apartment the management could not give me an answer as to why the staff me member was going through our clothes. We spoke to several people who had items stolen from their rooms. There was also major building work going on which closed the swimming pool completely, with concrete breaking jack hammers rattling all day on most days. They have a 3 tier system of guests, standard, privilege and executive. And if you pick standard they make you feel like a poor relation. But the extras you get in privilege are not worth the extra £30 per person per day. I dread to think what Executive costs. The beach was. Always covered in seaweed which they sometimes try to clear but most days you have to walk through and over the seaweed if you want to swim in the sea. The maintenance team are okay when they eventually arrive but you always need to call reception at least 5 times to get them to come out and fix anything. One of my problems was water pouring from our ceiling onto the floor. And after 8 hours and 5 calls to reception a man eventually turned up holding a mini bar fridge!!! And just to make it worse the maid had been in during the day and cleaned the room stepping through the 20 mm of water on the floor but did nothing to report the leak. If you are considering this hotel for your holiday my advice would be to look elsewhere.…
Just returned from a 2 week holiday and, despite the hurricane, was enjoyable although a little hit and miss. Our last visit here was 5 years ago there have been changes and not all for the best. We were expecting another 2 week tranquil relaxing holiday but this wasn't always the case. There were groups of young lads and girls who felt the need to see who could shout and scream the loudest whilst in the pool and piano bar, which really needs renaming to the disco bar. An entertainment team has now been introduced on the adult side who seem to cater more to the younger generation. The only quiet spot was by the infinity pool but even here guests were playing there own music. Reservations were a pain to make for restaurants on the family side. You would queue at the guest desk to be told restaurant is closed on your chosen night or come back in the morning. Robes and slippers in the rooms no longer supplied. Little extra touches that ate no longer done which we had on our last visit, a single flower in a vase in the bathroom, waiting to see how your towels were designed when you went back to your room. These may be trivial but they make all the difference. The staff were in the main very friendly, polite and helpful although there are one or two who look like they would rather be somewhere else. We won't be returning which is a shame. The hotel was excellent on our last visit, I can only think of the saying if its not broken don't fix it.…
Unbelievable staff ,beautiful hotel ,even in a hurricane mickey and axel turned up to help everyone superstars ,so helpful what’s worker ,in the bar Carlos was an amazing barman one of the fastest,I have ever seen ,also Leonel ,Michael ,Jeffrey and Elizabeth,know how to run a bar ,so friendly and that’s what I like,nothing was too much trouble,guest relations and reception work very hard under a lot of stress,helped me a lot ,extremely well mannered and educated,wish they had a express part ,just for quick advice,but thier excellent,I’ll be back ,the restaurant and dining staff all perfect,
My wife and I had a lovely time at this hotel. The staff were accommodating, friendly and courteous The food was excellent and 6 a la carte's meant we had a different take each night so never got bored - Japanese, vegetarian and beach restaurant were pick. There is a coffee shop, casino and shops on site All in all a fabulous venue, with great staff and we were fortunate to miss the hurricane so weather was 30 plus daily
Booked a night here last minute after Hurricane Fiona. It was easy to book online & check in. Great value for the price. Loved the pool, beach, a/c, hot shower, drinks & staff. Enjoyed a couples facial at the spa. Food was bland and bed sheets were very rough. No other complaints.
Despite the Hurricane I still had a spectacular time , The staff was excellent at accommodating my needs and wants …..I cant wait to get back there … this time I’ll come when it’s not hurricane season
Stayed in this beautiful hotel for my wife’s birthday and it was just perfect. Beautiful Facilities , nice restaurants and high quality in all the services. Just arriving Pablo bellman made sure to welcome us and leads to reception with the welcome drinks 🥂. Minerva, wander and the great front desk staff went throughout a fast digital check-in that made it a easier process. Pools and restaurants were super clean and beautiful We Highly recommend and will be back soon.
We were looking forward to a trip in a hotel which looked peaceful and calm. What we got was a club 18-30 where kids are encouraged to drink, loud music plays for most of the day and some kids think it is appropriate to have sex in the pool. I may be over 50 but nowhere do I think this is acceptable. Guests are rude to staff and as such the staff look demoralised and fed up. Food is mediocre and cold but the waiters do there best. I would never return to this hotel, it is horrible.