Unbelievable staff ,beautiful hotel ,even in a hurricane mickey and axel turned up to help everyone superstars ,so helpful what’s worker ,in the bar Carlos was an amazing barman one of the fastest,I have ever seen ,also Leonel ,Michael ,Jeffrey and Elizabeth,know how to run a bar ,so friendly and that’s what I like,nothing was too much trouble,guest relations and reception work very hard under a lot of stress,helped me a lot ,extremely well mannered and educated,wish they had a express part ,just for quick advice,but thier excellent,I’ll be back ,the restaurant and dining staff all perfect,
My wife and I had a lovely time at this hotel. The staff were accommodating, friendly and courteous The food was excellent and 6 a la carte's meant we had a different take each night so never got bored - Japanese, vegetarian and beach restaurant were pick. There is a coffee shop, casino and shops on site All in all a fabulous venue, with great staff and we were fortunate to miss the hurricane so weather was 30 plus daily
We were very disappointed with the hotel. The rooms are old and in desperate need of updating. Toilet did not flush properly, shower head height could not be adjusted because of bodged repairs, broken air conditioning ….and much more! There was a general lack of information about services and facilities. The food was not up to the standard we expected given the hotel rating. Entertainment was poor and not well advertised. The pool bar was taken over by very noisy, drunk and unruly groups of youngsters and the not so young! Staff were generally okay. Talking to other guests who had stayed before, the hotel has gone downhill. Definitely not a place to come to for a quality adult only holiday.
Booked a night here last minute after Hurricane Fiona. It was easy to book online & check in. Great value for the price. Loved the pool, beach, a/c, hot shower, drinks & staff. Enjoyed a couples facial at the spa. Food was bland and bed sheets were very rough. No other complaints.
Despite the Hurricane I still had a spectacular time , The staff was excellent at accommodating my needs and wants …..I cant wait to get back there … this time I’ll come when it’s not hurricane season
Stayed in this beautiful hotel for my wife’s birthday and it was just perfect. Beautiful Facilities , nice restaurants and high quality in all the services. Just arriving Pablo bellman made sure to welcome us and leads to reception with the welcome drinks 🥂. Minerva, wander and the great front desk staff went throughout a fast digital check-in that made it a easier process. Pools and restaurants were super clean and beautiful We Highly recommend and will be back soon.
We were looking forward to a trip in a hotel which looked peaceful and calm. What we got was a club 18-30 where kids are encouraged to drink, loud music plays for most of the day and some kids think it is appropriate to have sex in the pool. I may be over 50 but nowhere do I think this is acceptable. Guests are rude to staff and as such the staff look demoralised and fed up. Food is mediocre and cold but the waiters do there best. I would never return to this hotel, it is horrible.
Been coming here since 2009 but not been here since 2019 due to restrictions, was so looking forward to being back but the hotel just not the same, large groups of youngsters from Thursday to Sunday with loud music and beach unusable. Staff as lovely as ever but now more geared to the younger generation. Seaweed is a problem here but they used to keep on top of it. Such a small beach to clear but just not cleared. On my 5th day here and there are piles of seaweed covering the beach so cannot move sun bed to follow the sun. Come to the pool and screaming youngsters from 4pm, will not be returning, reception not interested in my complaint.
It's our 3rd day here the beach is totally unusable due to the amount of seaweed that's not been cleared for two days now spoke to reception they really don't care so sad this is our 7th visit and probably our last !
I had an amazing time at this resort despite some maintenance issues that was not rectified during my stay. The room was spacious, clean and comfy. The staff was excellent and the Restaurant staff was amazing.