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Tortuga Bay Puntacana Resort & Club

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Traveler (1161)
360
Panoramas (18)
Room & Suite (391)
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About

#3 of 157 hotels in Punta Cana
Location
4.9
Cleanliness
4.8
Service
4.8
Value
4.4
2023 Travelers' Choice Best of the Best
GreenLeaders Silver level
Find yourself in the jewel of the Caribbean. The only AAA Five Diamond Awarded property of the luxury Dominican Republic hotels, Tortuga Bay offers responsible luxury, impeccable service and villas with interiors designed by the world-famous Oscar de la Renta. As a Tortuga Bay guest, our friendly, professional staff has every detail taken care of from the moment you touch down at our own Punta Cana International Airport (PUJ). Our VIP Service will whisk you through customs to a private car that has been awaiting your arrival. After a brief ride through the lush and vibrant Dominican scenery, your personal concierge will welcome you, check you in at your villa and provide you with your own golf cart for convenient travel throughout the resort. Located in a private enclave within the resort, this hotel includes 13 luxurious beachfront Dominican Republic villas offering unrivaled luxury, privacy, security and five-star service.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Babysitting
Electric vehicle charging station
Valet parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Canoeing
Diving
Golf course
Hiking
Horseback riding
Snorkeling
Tennis court
Windsurfing
Board games / puzzles
Highchairs available
Free airport transportation
Free shuttle or taxi services
Car hire
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Concierge
Currency exchange
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Umbrella
24-hour front desk
Private check-in / check-out
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Dining area
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Minibar
Refrigerator
Flatscreen TV
Whirlpool bathtub
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Romantic
Green
Languages Spoken
English, Spanish
5.0
5.0 of 5 bubbles1,041 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Tortuga Bay Puntacana Resort & Club is celebrated for its extensive amenities, such as VIP airport service and private concierge, which guests find add remarkable value. The impeccable cleanliness of rooms and grounds alike receives constant praise, matched only by the staff's personalized and attentive service. Visitors are captivated by the tranquil atmosphere and the environmentally conscious ethos of the hotel. With spacious, oceanfront rooms that boast balconies and convenient transportation options like bikes and golf carts, the resort is often described as a serene haven that exceeds expectations.
Atmosphere
Serene
Rooms
Spacious
Value
Excellent
Cleanliness
Immaculate
Service
Attentive
Amenities
Opulent
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1041Reviews62Q+A100Room tips
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Abby Blake wrote a review Yesterday
5 contributions
Our family spent 5 days at the wonderful Tortuga Bay last week. From the moment we got off the plane, we were impeccably cared for. The VIP airport service was HUGE, and a factor I'd only glossed over when booking. Their ambassadors guided us through the airport, allowed us to bypass longer customs lines, and gathered our bags while we waited in the lounge. We arrived and were given a tour by Ciara, one of our two Embajadores during the stay. The team (Ciara and Tommy) checked in with us via WhatsApp daily. Every restaurant reservation, excursion reservation and transport request was attended to straightaway. We never had to wait for anything and every staff member was so lovely. The villas are extremely spacious and comfortable. We had a 2BR/2BA villa - our kids' bedroom was on one side and ours was on the other. Every villa has a large patio or balcony space. We had coffee each morning in the loungers facing the Caribbean Sea. The staff at the beach bar was also exceptional. Both Manuel and Hector went above and beyond to make sure we had what we needed to be comfortable on the beach - setting up our chairs, bringing chilled water bottles, taking drink and food orders, etc. The beach is spectacular and was never once crowded. I have to imagine that the resort was full but as a guest, it never felt that way. We never had trouble securing chairs either at the beach or pool. The ability to take the golf cart on a ten-minute drive up to other parts of the Puntacana Resort was also great (but the beach at Tortuga Bay was the best one!) Highly, highly recommend booking your next getaway here!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Juli K wrote a review Yesterday
1 contribution
Tortuga Bay was one amazing place. The service is the BEST you'll ever have! Ciara took great care of us and helped us with anything we needed. When our flight was delayed and eventually cancelled they were very accommodating and helpful when navigating this situation. The resort and rooms are SO CLEAN, and comfortable. Having the doors open and the ocean breeze come into your room was amazing. Breakfast was not be missed and delicious! I can't say enough good things about this place and can't wait to return!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bryan H wrote a review Yesterday
3 contributions
If you are looking for breathtaking views, top tier service, and a chance to simply recharge and enjoy life, this is your place. A 5-star experience without question . . . no doubt created by the highest of quality staff that take extreme pride in your experience at their resort. A special place.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jennifer B wrote a review Feb 23
3 contributions
Tortuga is a lovely resort. The private beach is gorgeous and serene. The staff are friendly and welcoming. We loved having the cruiser bikes to ride every day all around the enormous property beyond Tortuga. The report is quiet and allows for optimal relaxation. It’s a peaceful paradise.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jennifer E wrote a review Feb 22
Columbus, Ohio11 contributions
What an amazing hotel!! The staff was incredible - Fary, Angel, Carlos, everyone was so helpful and nice. The VIP airport service was such a nice perk, it made your travel experience so much better and quicker. You get your own golf cart to use during your stay which was awesome. We will definitely be back to Tortuga Bay!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Anthony B wrote a review Feb 13
Lewes, United Kingdom1 contribution
Tortuga Bay Hotel is great! My wife and I flew there from the UK for 10 days at the beginning of February 2024. The staff were absolutely wonderful- everyone was super friendly and spoke pretty good English. As a bonus, guests are allocated an ’Embajadores Team’ who will suggest activities and arrange anything you want. You really feel like a VIP! We went to the Carnival and hired a car for 3 days, driving round the island sight-seeing. We go to the Caribbean every year and we both felt that the exceptional beach villas and whole layout of the estate was one of the best we have ever visited. I loved the addition of a golf cart and bikes to go to restaurants & spa etc. Security is first class and we felt 100% safe at all times. I guess the only downside was the beach- it looks amazing, lots of it but just a little bit rough and sea weedy. But this is more than compensated by the beauty of it, the lack of people (while we were there) and the surprising amount of wildlife- pelicans, herons and all manner of seabirds. Puntacana has what looks like the most amazing golf courses but as neither of us play the game- we missed out on that. In summary, I thoroughly recommend the Tortuga Bay Hotel: it’s a beautiful hotel with very high standards and delightfully friendly staff.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Raissa L wrote a review Feb 12
4 contributions
Perfect place to rest and get pampered in a beautiful surroundings. The ambassadors Ciara, Winifer and Tommy were excellent. The service at all places in the hotel is superb, specially at the pool bar and at the restaurant Bamboo. They all go above and beyond to make you feel that you are in the perfect place. Can’t wait to come back!
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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John S wrote a review Feb 11
1 contribution
The resort is beautiful and well appointed and the faciities are top notch. But even more importantly were the staff and their friendliness, responsiveness and care that we had a great experience throughout our stay. Carlos T., Vary and Diana and the rest of the staff were simply awesome!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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David281172 wrote a review Feb 11
Paris, France81 contributions
+1
Extraordinary Tortuga bay for location, premises and customer service, we have been delighted with this first experience in Punta Cana, first of all the service provided is one of the best we have seen in similar resorts, caring and efficiency from the day we booked our stay, until we arrived at the airport with great VIP welcome, ambassador follow up during our stay (concierge service) arranging everything we needed with lots of care and attention, the resort is beautifully located and the beach extraordinary, white sand beaches with lots of Intimacy, the food at Bamboo restaurant is also excellent with great quality and refinement at breakfast and dinner. A great experience ! Big thanks to the Tortuga bay team, Blanca, Jennyfer, Winifer, Fary, Diana, Carlos T and Carlos À. You made our stay unforgettable!
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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DocApple wrote a review Feb 9
Lincoln, MA57 contributions
Tortuga Bay is a fabulous small resort. The environment is beautiful and calm, with lighted trees and walkways to stroll in the evening. Facilities, staff, food, services are outstanding. We just spent 11 days there and enjoyed every one. I usually write briefer reviews, but Tortuga Bay warrants a more expansive description. Facilities: Guests stay in very large and well-appointed rooms or suites (think 1000 sqft and well more plus porches or patios) in any of about 20 two-story villas most of which abut the beach. Linens are by Frette. You have your own golf Club Car to use locally or in the larger Punta Cana resort (as when you go to a close-by golf course). Or bicycles for those inclined, to which they attach your name on a customized license plate. Staff: The staff are plentiful and always courteous and solicitous and helpful. You are assigned an "ambassador" to look after your needs (such as the ever-attentive Fary) with whom you can communicate by WhatsApp at any time. They make arrangements for outside dining and trips and golf tee times. Everyone on staff, whether ambassadors or housekeeping or beach staff, is pleasant and proactively helpful. Food: The Bamboo restaurant, by the pool and admin center of the resort, has elegant (yet informal) outdoor dining with interesting and varied preparations, many with a Dominican take, always presented artistically. The extensive included breakfast is served there, starting with a plate of fresh local fruit, many small pastries and rolls (no guilt over a chocolate microcroissant!) and a cheese plate, before they bring your actual chosen breakfast! (Eggs Benedict are reliably perfect.) Alcedo was frequently our delightful waiter, who also played a very good saxophone on some nights. Antonio presides over this gem. We thought it was clearly the best food in the wider resort as well as in the town. You do need reservations. Be sure to talk to Antonio. Services: The admin staff under Alexis makes sure all your external activities are scheduled and transportation arranged. You get driven in their fleet of black Suburbans into town or to restaurants that are too far for the golf car. You alert them by WhatsApp when you are ready to return. Works fine. They also have their own VIP pickup service at the airport (10 minutes from resort) where you bypass most of the long lines, and comparably on departure are given an individual agent (Caroline) who whisked us to a special security area and then to a VIP lounge near the gate to await our flight. We felt like precious cargo. Rather nice way to end the trip. Clearly this is an expensive resort (where my wife and I paid our own way). But they also deliver real value, in the excellence of their staff, the spaciousness and quality of their suites, the beauty of the environment, the preparation and interest of their food, and the competence of their management. We found it was a good deal. We'll almost certainly go again, and perhaps bring family.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: The beach is great but the ocean floor is bumpy and irregular. Water shoes will be useful....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$221 - $1,749 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
30
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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TORTUGA BAY PUNTACANA RESORT & CLUB - Updated 2024 Prices & Hotel Reviews (Punta Cana, Dominican Republic)

Frequently Asked Questions about Tortuga Bay Puntacana Resort & Club
Which popular attractions are close to Tortuga Bay Puntacana Resort & Club?
Nearby attractions include Juanillo Beach (3.2 miles), Marina Cap Cana (1.3 miles), and BlueMall Punta Cana (2.9 miles).
What are some of the property amenities at Tortuga Bay Puntacana Resort & Club?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Tortuga Bay Puntacana Resort & Club?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Tortuga Bay Puntacana Resort & Club?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Tortuga Bay Puntacana Resort & Club?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Tortuga Bay Puntacana Resort & Club?
Conveniently located restaurants include La Yola Restaurant, Mabí Restaurant, and Bao Restaurant.
Are there opportunities to exercise at Tortuga Bay Puntacana Resort & Club?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Tortuga Bay Puntacana Resort & Club have an airport shuttle?
Yes, Tortuga Bay Puntacana Resort & Club offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Tortuga Bay Puntacana Resort & Club have airport transportation?
Yes, Tortuga Bay Puntacana Resort & Club offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Tortuga Bay Puntacana Resort & Club?
The staff speaks multiple languages, including English and Spanish.
Does Tortuga Bay Puntacana Resort & Club have any great views?
Yes, guests often enjoy the ocean view available here.