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Tortuga Bay Hotel

Traveler (551)
360
Panoramas (18)
Videos (2)

About

#3 of 144 hotels in Dominican Republic
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
GreenLeaders Silver level
Find yourself in the jewel of the Caribbean. The only AAA Five Diamond Awarded property of the luxury Dominican republic hotels, Tortuga Bay offers responsible luxury, impeccable service and villas with interiors designed by the world-famous Oscar de la Renta. As a Tortuga Bay guest, our friendly, professional staff has every detail taken care of from the moment you touch down at our own Punta Cana International Airport (PUJ). Our VIP Service will whisk you through customs to a private car that has been awaiting your arrival. After a brief ride through the lush and vibrant Dominican scenery, your personal concierge will welcome you, check you in at your villa and provide you with your own golf cart for convenient travel throughout the resort. Located in a private enclave within the resort, this hotel includes 13 luxurious beachfront Dominican Republic villas offering unrivaled luxury, privacy, security and five-star service.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Babysitting
Free internet
Wifi
Internet
Hot tub
Outdoor pool
Bar / lounge
Restaurant
Poolside bar
Diving
Golf course
Hiking
Snorkeling
Tennis court
Windsurfing
Free airport transportation
Free shuttle or taxi services
Spa
Concierge
Non-smoking hotel
Butler service
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Family rooms
Air conditioning
Private beach
Microwave
Flatscreen TV
Housekeeping
Private balcony
Room service
Minibar
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Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Romantic
Languages Spoken
English, Spanish
Hotel links
Visit hotel website
726Reviews
51Q+A
100Room tips
Traveler rating
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We just returned from an outstanding family vacation to Tortuga Bay in Punta Cana July 14-19. We enjoy relaxing beach vacations. We have been to Costa Rica, Playa del Carmen, and Hawaii as a couple, and have since taken our daughter to Belize, and Key West. Those destinations are all beautiful and I would not try to pick a favorite. However, Tortuga Bay Hotel in Punta Cana unequivocally provides the BEST accommodations and BEST level of service of any hotel we have stayed at. This was also the SAFEST we have ever felt traveling abroad. This particular resort owns a large swath of land, including neighboring resorts and even the area where the marketplace and shopping area reside. So, everywhere you go is private land, even the golf cart path alongside the main road that leads between the various resorts, golf courses, and other amenities. The resort even owns the airport itself (!), which if I’m not mistaken is the first privately-owned international airport in the world. This allows Tortuga Bay to provide unparalleled service, comfort, and security. As a guest of Tortuga Bay, someone is personally assigned to escort you all the way from the plane, through airport security, and to the hotel. The moment you step out of the plane, a friendly face is there to greet you and drive you on a golf cart from the plane to a private lounge at the airport where they speed you through a customs check, and retrieve your bags while you relax. There is nothing else like it. We were soon lead from the lounge to one of Tortuga Bay’s limousine-black courtesy vehicle SUVs, and were checking in at the hotel in under 10 minutes! It's the same process in reverse when you return to the airport on departure. (The surrounding airport is tame and we would have been perfectly at ease doing things the “conventional” way, but the private process was so unique and extra-special.) Service is part of the culture at Tortuga Bay. This includes everyone, from the drivers, to the groundskeepers, to the restaurant staff, to the Villa Managers (your sort of private concierge on speed dial), to the housekeeping staff…anyone and everyone you might happen by during your stay. The resort hires great people and keeps them around a LONG time. The least-experienced driver has a decade of service to the hotel. These are engaging and charismatic people who genuinely enjoy being there and providing the highest level of hospitality and a memorable experience. A brief note on the rooms – they are ALL nice, but there is some variability in different units of the same floorplan, depending on your preferences. We had the luxury of spending most of our stay in a beach-front 2-bedroom unit, which made us feel like royalty. But, we also checked out the beach-front suite and even the ocean-view suite and they were all magnificent. There is so much more I could say about the perks and benefits and scenery and activities, but you can read about those in countless other 5-star reviews of Tortuga Bay on travel sites, U.S. News and World Report, and other sources. If you want a breathtaking, memorable, and SAFE trip to the Caribbean, we wholeheartedly recommend visiting Punta Cana and staying at Tortuga Bay.
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Response from Puntacana Resor... a, Special Services Manager at Tortuga Bay Hotel
Responded yesterday
Dear iploya, We really appreciate you taking the time to write such a kind review. It is a real pleasure to know you consider your stay at Tortuga Bay Hotel as an "unbeatable family trip" after much traveling. Our staff is truly committed to excellence in service and in making our guests stay a special and unforgettable one. They are the ones that mark the difference in our guests´ experience and have been part of the Tortuga Bay Family for some time which we is what makes our service stand out. We are pleased to know you describe our service as the "BEST" and that this is the "SAFEST" you have ever felt traveling abroad. The safety from when you get off the plane to when you board the plane to leave Punta Cana is and has always been a priority to us Thank you for highly recommending us. We look forward to welcoming you and your family back again for another memorable experience at Tortuga Bay Paradise as you are already part of the Tortuga Bay Family!
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My husband and I have recently returned to London after spending 6 nights at Tortuga Bay to celebrate our honeymoon. I work in the travel and hotel industry and I have had the privilege to stay in many nice hotels around the world but I definitely believe that my personal experience at this hotel has been by far the most incredible and hard-to-beat one in terms of customer service! EVERYONE is a shining star! From the Villa Managers to the Housekeeping Team, from the waiters at the restaurant to the staff working at the beach, etc. Everything was absolutely on point, every single person we met was so helpful, reactive, kind and everyone had always a huge smile on their face. Special praise goes to Malvis, one of our Villa Managers. Malvis was simply unbelievable!!!! From the day we arrived and we stepped out of the car the hotel provides to all its guests she was phenomenal! Her approach, her discretion, kindness and smile are one of a kind. Our honeymoon will be forever in our hearts and minds thanks also to Malvis! We cannot wait to go back to Tortuga Bay!!!
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Response from Puntacana Resor... a, Special Services Manager at Tortuga Bay Hotel
Responded 2 weeks ago
Dear angelothetraveller, We appreciate you taking the time to write your generous review. It is a real pleasure for us to know that you have trusted us with such a special occasion as your honeymoon. We are happy to know we could make it a special and memorable one. Our staff is committed in making every one of our guests' stay an exceptional one. We hope this was the case for you. We look forward to welcoming you back again for another vacation en Puntacana Resort & Club as your are now part of the Tortuga Bay Family!
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Tortuga Bay Hotel was exactly what we needed! This was our first time to DR and can’t believe we missed so many years of vacationing here. The people, service, and views are some of the best we have experienced and rival that of Hawaii and many other Caribbean islands. It is the perfect place to unplug, relax, and reconnect for a long weekend get away. It is low season and you feel it. We must be one of only a handful of other couples staying at the resort. But, there are only a 15 or so Villas and I can’t imagine this place ever feeling crowded. We are typically the only ones at the beach or pool making it feel like our own private paradise. Service is quick and impeccable. Everyone receives there own local cell phone and the Village Manager is just a quick call away for anything you need. The restaurants so far have been great. Bamboo, the chef came out and suggested a few things not on the menu which were great. Bachata Rosa at the Blue Mall was fun and a quick drive away. Expect to pay for food and drink but not any different than a typical night out in NYC. I’ve read about the seaweed problems, and it is real but did not impact our weekend at all. They are constantly tending to it and is a country wide issue from what I can tell. There is a white barrier a hundred or more feet out that may bother some as they try to minimize the inflow of seaweed, but we could easily look past it and did not really bother us. Besides beach and pool, Spa was amazing as was the Natural Lagoons at the Reserve. I’m sure there is more to do (zip lining and other adventure parks for example) but I would recommend a relatively short trip as it does seem limited in that respect. I would recommend Tortuga Bay Hotel for couples who need a break from their busy lives to relax, unplug, and reconnect.
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Response from Puntacana Resor... a, Special Services Manager at Tortuga Bay Hotel
Responded May 22, 2019
Dear VinnyDaGreek, Thank you for taking the time to share your detailed and amiable review on your recent stay at Tortuga Bay Hotel. you have describes very well the Tortuga Bay Vacation. Our staff are committed to excellence in service and are the ones that make our guests' visit a special an memorable one. We hope to welcome you back again soon for another couples vacation at Tortuga Bay Hotel at Puntacana Resort & Club. As you are already part of the Tortuga Bay Family!
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After hearing all the fantastic reviews I left a bit disappointed. The hotel itself is lovely and the beach area is beautiful and quiet. The only let down was the food. For the amount of money you are paying I expected the food to be top quality. Once again the food was very average. Our favourite restaurant was la Yola however for the awards received we expected bamboo to be amazing. However it was very average. After staying at Eden roc you cannot compare the two hotels. Even though they have a lot of staff cleaning the beach area you can tell the hotel will have problems during seaweed season. Most of the staff were very professional however two staff members were very arrogant. When we got to the checkout they informed us that a laundry bag was missing. We used it for our wet swimsuits. We have stayed in hundreds of hotels and have never been asked to give the laundry bag back. When your are paying around USD 1,000/ night you wouldn’t expect the hotel to check if you took a laundry bag which probably costs one dollar. After staying in other hotels in Punta Cana I would not go back. I would would give an overall rating of 7/10 with the food being a major let down.
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Response from Puntacana Resor... a, Special Services Manager at Tortuga Bay Hotel
Responded May 7, 2019
Dear Hussabuss, We appreciate you taking the time to write your review and your kind comments on your recent visit to Tortuga Bay Hotel. Thank you for visiting and your comments on our AAA Four Diamond Award-winning Bamboo Restaurant. Your review has been shared with our chef and restaurant manager for their consideration. Your feedback is very valuable to us and we will be making any necessary improvements. As a member of Leading Hotels of the World, the only AAA Five Diamond awarded hotel in the Dominican Republic, and Forbes Four Star verified luxury,Tortuga Bay Hotel rooms all include the finest and luxurious amenities. Among these amenities we provide laundry bags in our rooms for our guests to use and it is unfortunate you missed the sign letting our clients know they may be purchased. We are sorry your stay was not all that you expected. We do assure you we really appreciate you letting us know your experience as an opportunity for improvements. And we hope you consider giving us another opportunity to meet your expectations and so that you can enjoy the luxury vacation in Paradise that we are known for and that you deserve.
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Our family (includes 2 tween boys) stayed here over Spring Break and it was amazing. This resort is one of the top we've experienced anywhere in US/Europe/Caribbean. The service you receive just stepping off the airplane is 1st class- and that continues on the way to hotel and all during your stay. The villas are beautiful and sit right on the ocean, where you have your own private beach (sharing with just the guests staying in the 13-or maybe it's 15- other villas). The resort is cosy, high-end, pristine, beautiful, remote and warm. The staff takes great pride in their work and provide high-quality, professional service. Be prepared for "dominican time' as we did have to wait for food and beverage but that is part of the culture. All the food/drink is worth the wait. Each villa has its own 'villa manger' who will be in constant contact with you (via a given cell phone) to accommodate all your needs. We even had a BBQ outside our room 2 nights we stayed. It was truly amazing. We did eat at a few of the other restaurants associated with the hotel, but found the main restaurant (Bamboo) the best. Breakfast (included) every morning was wonderful and chef will make you something else if it's not out for you. The service at the beach is amazing and you have their attention constantly (again just be prepared to wait for food/drink). The spa is very nice. There is plenty of golfing and tennis. There are also 2 workout facilities to use. This type of trip is best for those that want to unplug and immerse themselves in the culture, slower pace and tranquility of Punta Cana.
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Response from Puntacana Resor... a, Special Services Manager at Tortuga Bay Hotel
Responded Apr 5, 2019
Dear katem200, We would like to hank you for choosing Tortuga Bay Hotel at Puntacana Resort & Club for your amiable review. We are please you enjoyed your stay with us. Our staff is committed to excellence in service. They are the ones that make our guests' stay a relaxed, special, and memorable one. We will share your review with them. They will be pleased to see you have used words like "amazing", "one of the top", "professional service", 'truly amazing", "wonderful", and "trip is the best" to describe your stay with us. This will motivate them to continue the service that we are known for. We hope to welcome you back again so that you and your family can enjoy another wonderful vacation in Paradise with us!
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PRICE RANGE
$456 - $1,492 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
30
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