Hotel Riu Palace Punta Cana

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About

#70 of 204 hotels in Punta Cana
Location
4.7
Cleanliness
4.6
Service
4.5
Value
4.4
Travelers' Choice

El Hotel Todo Incluido 24 horas Riu Palace Punta Cana abre todo el año y está situado en la zona vacacional de Punta Cana, en la costa este de la República Dominicana, forma parte de RIU Resort con cuatro hoteles hermanos, está situado en la Playa Arena Gorda, que se extiende a lo largo de 26 km. RIU Palace es la categoría más elegante de la cadena hotelera RIU, con hoteles que cumplen con los más altos estándares en términos de lujo, excelencia y sofisticación, creando una experiencia única. Su ubicación es ideal por su proximidad al aeropuerto de Punta Cana PUJ (25 km) y El Cortecito (10 km) e invita a explorar la zona. El hotel dispone de 612 habitaciones acogedoramente amuebladas con Wi-Fi gratuito y ofrece muchas comodidades. Relájese en nuestro spa o póngase en forma en el gimnasio. 4 piscinas al aire libre, 1 piscina infantil. Animación diurna y nocturna, así como nuestra discoteca Pacha. Para los amantes de la gastronomía, ofrecemos estaciones de cocina en vivo en nuestro restaurante principal, restaurantes japonés, brasileño, italiano y de fusión, así como 5 bares.

#RiuParty en el Hotel Riu Palace Punta Cana

¿Te gusta disfrutar de las mejores fiestas durante tus vacaciones? ¡RiuParty está hecho para ti! Baila al ritmo de la música de los mejores Dj's y transfórmate con los espectáculos y performance que te ofrece cada fiesta. ¡Aprovecha tu Todo Incluido y disfruta de la mejor diversión con RIU!

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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Water park
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
Spanish
Hotel links
Special Offer:Riu Class Benefits
2592Reviews474Q+A100Room tips
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BarbarellaP wrote a review Aug 5
Connecticut11 contributions11 helpful votes
I travelled with 6 families with a total of 29 people..."kids" age ranges were from 14 to 28 with all of the parents in their fifties. We had 13 rooms so we had requested to have them in close proximity to each other. Upon check in, we found out that was not the case until we mentioned specifically who the email correspondences were with. Although Alba was gone for the day, her emails were retrieved, and all of our rooms ended up in the same hall/on same floor. I highly recommend level 0 (ground floor) for convenience to everything without having to climb stairs or wait for an elevator. AC issues were resolved prior to our stay. My understanding of the problem came from construction at another resort on property that affected all of the Riu hotels. I needed a blanket at night (21 degrees C). The service was amazing! There was always plenty of staff at the bars, dining rooms, by the pool, front desk, etc so there was never a wait for anything. I would tip accordingly as that is a large part of income on the island. Pools, rooms, public areas have plenty of staff to clean and maintain them. Overall, the food was good. I always found something to enjoy...made to order omelets for breakfast, onion rings and chicken (from Pepe's by the pool) for lunch, and dinner buffet always had a carving station with plenty of options to go along with it. We ate dinner at both the Steakhouse and Krystal which we enjoyed as a nice break from the buffet. The beach was a little disappointing with the amount of seaweed on it the first couple days we were there. Halfway through our stay, it looked like a completely different beach with little to no seaweed. I found 5 nights/6 days to be a good amount of time there as we did not leave the Riu complex. One afternoon we attended the Riu Party and another day we went to the waterpark. A few of the kids kayaked which was included. They do charge to play pool in the sports bar. With such a large group, we made our own transportation arrangements to and from the resort. We did not want to chance any issues getting to the resort and then back to the airport on time. In the end, if you go there looking at the positives rather than the negative, you will have a good time!
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Date of stay: August 2023
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sofya B wrote a review Jun 2023
Feasterville, Pennsylvania433 contributions84 helpful votes
+1
Hotel's Favorite
This was our second visit to this resort. We booked three rooms, six people, three generations. I am emailed the resort asking for rooms near each other, but received no reply. I also submitted a request to the resort by internal channel as I am a travel advisor askingfor early check-inand rooms together. Arrivals - Noone greeted us, no cold towels and no welcome drink. We went to the check in with our bags and began the check in process. Luckily we were the only ones at the reception, so the check in took maybe 5-10 minutes as 3 people were helping us (one for each room). We arrived around noon and two of our rooms were ready which was very appreciated. The third room was ready in about an hour. Two rooms were next to each other and one room was down the hallway. Rooms - clean, everything was in working order except for the safe in one of the rooms, but it was fixed the same night. We always had enough towels. The ac was cold, but loud. Minibar was replenished daily. Enough water, soda, bear, etc. Meals - we mostly ate at the main buffet at breakfast and dinner and had lunch at the buffet by the beach. The selection was great, everything we tried was good. There was a lot of fruit choices. Lots of fish, meats, veggies. We also ate at the Italian and lamb chops were good. The service was great. However we missed our favorite waitress Anna as she is working at Naiboa now. Pools - our two young girls stayed at adults swim up pool and made some friends there. Beach - we always were able to find chairs at around 9-9:30 in the morning with some shades. The beach is beautiful and we walked in both directions daily. There is a drink service at the beach and it was good. Entertainment - we didn't participate in any day activities. Our girls went to Riu parties and said it was fun, more fun than they expected. Make sure to bring your ID or to have a copy on your phone. It's only for 18+. We found the people at the reception were more friendly this time. The coffee shop at the lobby was always a hit. Small note: we were never recognized as returning guests. We stayed at many other all inclusive and they always leave a welcome back note for returning guests.
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded Jun 2, 2023
Dear sofyab829, Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Palace Punta Cana! We would be delighted to welcome you back in a near occasion. Have a lovely day, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
marek s wrote a review Aug 5
4 contributions1 helpful vote
Me and group of friends were planning to buy a 2 weeks vacation in Riu Palace Punta Cana, but after reading all these reviews, wejust got scarred. The rooms smell of mould, not working, or no efficient A/C , the beach not cleaned , or cleaned once per week from algae, with asumulated mountains of them right near the water. After all these are the basics and most important things in a seaside resort with over 30 degree weather !!!!!! Empty promises from reputation manager, when he makes written promis under almost every tourists comments, to address the guests complaints to appropriate departement. And what ! And nothing !!!!! The rooms still smell of dump, A/C is not working, mountains of algae on the beach. No. No, No!!! Thank you very much for such 5 star resort. We will definitelu not be fooled !!!!
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Date of stay: August 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded today
Dear G3401HZmareks, We always kindly recommend to leave the full name on feedbacks, so we can do the proper follow up of what you are stating and assist you when applicable. However, as you state you have not stayed with us and your comments are based on the reviews you have read. We are very pleased to invite you to read the positive reviews, which very much in our favour, outnumber the negative ones. In addition, we wish to highlight that this platform is not a site where guests place their complaints. It is a platform for anyone, that is not obliged to leave a name, in order to clarify the veracity of what is being written, who can share any comment. Therefore, the online reputation management duty is answering each and every comment, regardless of its veracity and when supplied with a full name, do the proper follow up and assist accordingly when appropriate. Having said that, please allow us to remark that your poor evaluation, which is not based on your own experience, will negatively affect our beautiful staff members, who work to make every guest's holiday memorable. Sincerely, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daniel D wrote a review Aug 3
West Orange, New Jersey3 contributions
These people have terrible service. They have random people constantly trying to sell you things. You cant get into any restaurants except the buffet unless you are ready to have dinner at 6pm. They stole my slippers from under my chair in a matter of 30 minutes. BEWARE OF THIS PLACE !!
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded yesterday
Dear Daniel D., Thank you very much for staying with us and sharing your impression. We would like to point out that the beach is public, please note only local authorities are in charge of controlling vendors and unwanted behaviours. Nevertheless, we are truly sorry to read of your dissatisfaction, please accept our apologies. We will take note of your observations for future arrangements. Best Regards, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Darren E wrote a review Aug 3
1 contribution
Myself and my wife have recently returned from our 2wks at this resort and here is our honest opinion. We would like to say that this hotel is exceptional with great facilities. Restaurant staff, pool staff, pool servers, house keeping brilliant. Some pool bar staff were rude and only wanted to serve young pretty girls or those who heavily tipped to receive good service instead of tipping upon receiving good service. All Restaurants served very good food and if there was nothing that took your fancy there's always the buffet restaurant which always had plenty of choice where you can always make a meal. On to the pools, what can I say. Family pool and sports pool very inadequate shades provided this making us stay by the adult pool with swimup bar due to my wife being pale. In this pool there are 2 long concrete/ marble tables and various tables dotted around the pool. What we witnessed regarding these tables was completely shocking. Very drunken Americans were using these tables as water slides one actually was stood up dancing and dangerously fell backwards towards the bar where there are pool stools shocking and dangerous. Despite numerous warnings from pool staff regarding safety they still continued to do so. We also witnessed one very drunken middle aged man fall from knee height into the pool hitting his head on the steps rendering himself unconscious with a badly bleeding nose. He was carried out of the water and led to safety. People in that area of pool were scooping bloody water out with their cups. On 2 other occasions my wife who is a nurse administered first aid to two drunken American men one was a young man and one who was a older aged man. Worst of all was a middle aged American man who had been sitting by the pool steps all day drinking he had become very intoxicated by mid afternoon started staggering around in the pool, staggered over to the long table mentioned ubove and to my utter disbelief and disgust vomited in the water. Upon witnessing this I left the water to only see staff netting out the vomit and not shutting down the pool to be treated for hygiene and safety. SHOCKING!!!! Also we witnessed two middle aged American families square up to fight each other over disability scooters which they did not require. Please bare in mind this hotel and staff are exceptional only to be spoiled by ignorant, entitled, obnoxious, arrogant and very drunken Americans. For this reason we will certainly not return or advise to book this hotel if you want a chilled out family holiday.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sierra wrote a review Jul 2023
6 contributions4 helpful votes
BY FAR THE WORST HOLIDAY EVER!! (And the most expensive to date!!) Booked this as a treat especially for my teenage kids having stayed at a Riu in Mexico which they loved. How wrong could I have been!! The food isnt great but can put up with that and can always find something but my son, 2 days into the holiday got diarrhea and 4 days in, I'm the same so we've spent two days in our room as close to a toilet as possible!! On top of that - this has to be the dullest resort I have ever stayed in, no involvement from the entertainment team, no fun family activities round the pool, no music, literally no atmosphere - the only music is at the adult only swim up bar. This hotel caters only for adults, there is nothing for older kids except the standard activities like ping pong, volleyball and Boccia etc. Even the RUI Party which has foam parties, is for 18+ so my 16 year old son was not able to get in!!! Wot a joke - advertised as a family resort which IT ABSOLUTELY IS NOT!! READ THE NEGATIVE REVIEWS FOR GUIDANCE (I wish I had!!)
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded 5 days ago
Dear Simon D, Thank you for taking the time to share with us your feedback about your most recent stay on Tripadvisor. We strive to provide good quality and great moments to our beloved guests. Certainly, we are saddened that your experience was less than exemplary and do apologize for any inconvenience. This is not reflective of the usual positive feedback that we receive and does also not represent our quality standards. Be assured, we will forward your feedback to our management team for further consideration. At the same time, it is very disappointing to read your comment regarding the stomach discomfort you believe your sun contracted while eating in one of our restaurants, and we truly hope that he has fully recovered in the meantime. We do not know if it is because you maybe have not purchased an international travel insurance at home, but we would have been glad to have been informed about all your inconveniences, since we are offering medical services. Therefore, we hope that you can understand that it is always very difficult to determine the cause of a sickness without a Doctor´s diagnose. Please note that whenever you go on a trip to a far-flung and exotic destination, you will be surrounded by many fellow travelers from all over the world, not only in the hotel, but already during the trip, which means that the root of the described symptoms may have many origins. We can assure you, we have not received any reports from the hygiene department, nor any medical report from a guest detecting spoiled food. It is our sincerest hope that you will give us a chance to serve you again in the future in one of our hotels for a more memorable experience and restore your trust. With our best wishes we remain, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lynn R wrote a review Jul 2023
1 contribution
This resort is poorly managed and because of the a beautiful looking resort has tured into one that is smells and air conditioning in the rooms does not work, toilets get clogged all over. They have 1 bathroom in the pool beach areas. The rooms are hot and smell like mold. They try and move you to other Rui's in the area because they over booked. The only good thing about this vacation where it was a total of 20 family members was the staff members I connected with. It's not there fault that the place is being poorly managed.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Read the reviews before you book
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded 6 days ago
Dear Lynn R., We appreciate your feedback, as it helps us understand which aspects we can focus on and improve. As service is our absolute key value, we are sorry to read that we did not get everything right. Please accept our apologies for any inconvenience. This is not the level of experience that we wish to deliver. We will be following this up further, as it is our hope you will consider a future visit, in order to experience the level of hospitality that is typical of our hotels. Best Regards, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Erika H wrote a review Jul 2023
3 contributions
Food was mediocre, drinks were flat & alcohol was cheap. The rooms have no air & smell moldy. Only two outlets worked in room. Pools were decent but too many people. They should not advertise as a 5 star hotel.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded 1 week ago
Dear Erika H, Thank you for providing your honest feedback. It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests. You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience. With our best wishes we remain, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Leanna-mtl wrote a review Jul 2023
Montreal, Canada1 contribution
The service was unlike any other resort I had been to. The staff is extremely helpful and friendly. The pools were kept clean. The beach area had a lot of seaweed that made swimming not as enjoyable (this was mid July). I would have liked to have given the option of more shade on the beach - there were no umbrellas. The waterslides were very fun and approximately 10 minute walk from the resort entrance in a safe community. I travelled with family including young kids (aged 3-7) and the buffet was great for all. The restaurants did not accept reservations so it was unlikely to have space for our entire family of 14 any given night. Overall a great experience.
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Review collected in partnership with riu.com
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded 4 days ago
Dear Leanna-mtl, Thank you so much for your review! It was a pleasure to have you with us. We are happy to know that overall you enjoyed your stay. It is our hope to be able to welcome you back for many stays to come! Best wishes, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Angy7479 wrote a review Jul 2023
3 contributions
So much fun to be had with friends. The beach is close to the hotel and pool. Fitness in the morning and afternoon. Relax during a show at night after dinner. People cater to you Day and night. Great people.
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Date of stay: August 2022
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded yesterday
Dear Angy, We are truly grateful for your stupendous feedback. It is very pleasing to learn you liked your experience and we look forward to hosting you again soon. Thank you very much, Angy! Kindest wishes, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€205 - €326 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace punta cana hotel punta cana, punta cana riu palace, riu palace hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
676
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HOTEL RIU PALACE PUNTA CANA - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Dominican Republic)

Frequently Asked Questions about Hotel Riu Palace Punta Cana
Which popular attractions are close to Hotel Riu Palace Punta Cana?
Nearby attractions include Bavaro Beach (2.3 miles), Escapology (4.7 miles), and Vivaldi Cigars (4.7 miles).
What are some of the property amenities at Hotel Riu Palace Punta Cana?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Punta Cana?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Punta Cana?
Conveniently located restaurants include Montserrat Manor Restaurant, The Greek Resort 24 Hour Beachfront Restaurant, and Chic Cabaret & Restaurant Punta Cana.
Are there opportunities to exercise at Hotel Riu Palace Punta Cana?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hotel Riu Palace Punta Cana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Hotel Riu Palace Punta Cana have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Punta Cana accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.