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Apr 29 Apr 30
1 room, 2 adults, 0 children12
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The hotel was nice and the staff was friendly but the elevator did not work most of the time (I was on the 3rd floor), there was no room service, and the only food that was available when the restaurants were closed was hamburgers/hot dogs/nachos....More
Thank 148takeishaf
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta CanaResponded yesterday
Dear guest,
Thank you for taking the time to give us an honest feedback following your recent stay with us and for highlighting our staff as well as the view from your assigned room.
At the same time, we wish to inform that our all-inclusive...More
I have been to a few resorts in my time, and I definitely enjoyed the Riu Palace. Admittedly, the resort is a little older, and as such isn't perfect everywhere, but the occasional blemish or painted over area certainly didn't have any impact on our...More
It was our first time to the DR. We have been to Mexico several times and decided to try something different. DR is very windy and it rains almost every day when we were there. The Hotel was very outdated. We were told that they...More
2 Thank lisa c
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta CanaResponded 4 days ago
Dear guest,
Thank you for taking the time to give us your feedback and for expressing your concerns.
We are committed to provide excellent quality of our products and services to our guests and for this reason we are very sorry to learn that you...More
Before even checking in my stained my pants while sitting in their lobby dimitiré was filthy, when i finally got into my room the smell of mold that room had was disgusting all the drinks in the mini fridge were FROZEN ! when i turned...More
1 Thank Jeremy S
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta CanaResponded 4 days ago
Dear guest,
Thank you for taking the time to give us your feedback and for expressing your concerns.
We are committed to providing excellent quality of products and services to our guests. It is disappointing to learn that you left our hotel thinking otherwise. We...More
I stayed in the hotel and it was a lovely experience...the hotel really looks like a palace, every place you look its beatiful
Pro: friendly staff, wifi really good signal and of course the structure of the hotel
Cons: specialty japanese restaurant not so good...More
Renovation of the hotel includes everything: rooms, reception with lobby, restaurants. In place of one large pool and SPA will be 3 smaller pools. In addition, there is new construction (new wing) on the right side of the... More
Renovation of the hotel includes everything: rooms, reception with lobby, restaurants. In place of one large pool and SPA will be 3 smaller pools. In addition, there is new construction (new wing) on the right side of the Main Entrance next to ClubHotel Riu Bambu.
