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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Punta Cana
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#34 of 150 hotels in Punta Cana
Location
Cleanliness
Service
Value
Travelers' Choice
The 24-hour All Inclusive Hotel Riu Palace Punta Cana opens all year round and is located in holiday area Punta Cana on the Dominican Republic's eastern coast, it is part of RIU Resort with four sister hotels, is situated on the Playa Arena Gorda, which stretches for 26 km. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Punta Cana Airport PUJ (25 km) and El Cortecito (10 km) and invites you to explore the area. The hotel has 612 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the gym. 4 outdoor pools, 1 children's pool. Day and evening entertainment, as well as our Pacha discotheque. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Japanese, Brazilian, Italian, Fusion restaurants, as well as 5 bars.
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Room & Suite (149)149
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Water park
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Ocean View
Languages Spoken
Spanish
Location
Full view
46Car recommended
Grade: 46 out of 100
179Restaurantswithin 5 miles
60Attractionswithin 5 miles
Contact
Playa Arena Gorda, Punta Cana 23000 Dominican Republic
Getting there
Rental CarsSee rental cars from $19/day
1,507Reviews322Q+A100Room tips
Reviews
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Popular mentions
Let me start off by saying that I never leave reviews. This is my second trip to Punta Cana. The difference in the staff here was like night & day compared to the other resort where I stayed. So much more pleasant and helpful. My family came here to celebrate my son’s birthday and my birthday. The dinner staff especially Diroche, Micheal & Antonio made our birthdays really memorable. There were others as well, but after about five Mama Juanas I can’t remember their names, which I’m really disappointed about. They brought us cake. They sang a happy birthday song. My son was totally surprised!!! The bar service team was awesome. Hilario chatted with us about Merengue, Bachata & Salsa. He kept our cups full of mojitos, piña coladas & virgin strawberry daquiris. Again, the entire staff was great!!! I wish I could remember more names. The entertainment team played ping pong with my son when I needed a break. Those guys were great. Super Gasolina & Super Mambo were really engaging. They made BINGO really fun. They gave Bachata lessons. The DJ played a great variety of music. This was well needed thoroughly enjoyable vacation. I’m not sure that I’ll come back to Punta Cana because there are other places I would like to visit first, but if I do I’m staying at the Riu Palace Punta Cana. No doubt about it. I will definitely be staying at a Riu resort wherever my next destination takes me. The staff here earned the chance for the Riu to get my business.…
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Date of stay: January 2021Trip type: Traveled with family
Helpful
We were a group of 6 combined with friends and family. This was all of our first time in the Dominican Republic. As a frequent visitor to other Riu hotels we were a little disappointed by the Riu Palace Punta Cana. The good: the beach was beautiful and very clean, there are plenty of shady spots as well as sunny spots. The food was good as well with lots of variety. The waiters at the buffet were friendly as well as at the nightly shows shoutout to Andry at the night shows! Overall the hotel is very clean and staff does an excellent job with taking covid precautions. However, there were lots of staff members who seemed like they didn’t want you here. To start the lady at the reception desk wasn’t very friendly or welcoming. The girls that work in the resort store between the restaurants are very rude and you feel like you aren’t supposed to be in there. Some of the workers make you feel as though you aren’t welcomed. Overall, our stay was average there were things we liked as well as didn’t like. As for staying here again I’m not sure we would.…
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Date of stay: January 2021Trip type: Traveled with family
1 Helpful vote
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded yesterday
Dear Travelersky08, Thank you for your loyalty to RIU Hotels & Resorts and for taking the time to give us your constructive and valued feedback. We are very glad to hear that you enjoyed the beach where our Hotel Riu Palace Punta Cana is situated. Also, we appreciate that you highlight the quality of our gastronomic offer. Riu tries to offer a large choice of quality food and we are very glad you enjoyed the variety. Our absolute priority is to offer our guests a clean, safe and comfortable stay in our hotels. Therefore we are delighted by your remarks about our implemented precautions. Since we are also committed to provide excellent services to our guests, we are surprised to hear your comments about the attitude of some of some the staff members. Trust that your comments will be reviewed among our team to improve our services. Thank you for staying with us and we hope you will give us a chance to take care of you again in the future. Hotel Riu Palace Punta Cana Online Reputation Manager
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I have stayed at the Riu Palace Punta Cana one time before and i am so happy i made the decision to come back. They really upped the cleaning and sanitizing with hand sanitizer everywhere including your room. Tables are socially distanced everywhere and all staff where masks all day. I felt incredibly safe traveling during a pandemic. Be aware that COVID tests have to be scheduled ahead of time and the cost is not cheap (combining the the cost of the actual test and the cab fare to get to the testing location). Staff is very helpful to help you coordinate and find the best option. Adonis, Benito, and Mathos are the best!! They took care of us everyday, by the pool, at dinner and during the outdoor shows. All and all i will 100% be coming back and would recommend this hotel to everyone!…
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Date of stay: January 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Family of 7 traveled, 5 adults and two teenagers. Riu did a pretty good job during the pandemic to ensure safety. It would have been helpful to have more staff in the buffet area to montior and enforce covid precautions on the weekend. The resort is stunning and is well kept! Alot of individuals selling items on the beach however, they are respectful and do not push. I thought the food was very good and there was always a variety at the buffet. Waiter Sanchez was the best!! We looked forward to be greeted by him each day. He went the extra mile to help make my daughter in laws 40th extra special. Due to the pandemic the hotel was not at capacity which was great for us. We only had a few complaints that were not even a big deal. Almost daily we had to request towels and our fridge to be stocked. There is an APP which works great for sending requests you need. We had no problem with the wifi. Staff was always helpful and very nice. A change in time for entertainment would be a recommendation as it really did not start until 9:30. I would recommend this resort and am looking forward to returning. …
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Date of stay: December 2020
1 Helpful vote
Helpful
The hotel requires wearing masks during meals, check the temperature at each breakfast, and wash antibacterial liquid on hands at every step. I saw a situation in the swimming pool area where young people breached the 1.5m distance, and they did not want to understand the seriousness of the COVID situation and were laughing at the manager straight in the face. Question where is the security ?? How are You want to keep the distance of such behavior is allowed? First of all, talk to children who did not keep their distance, if this does not help, call their parents (which was not done) and call security (which was also not done). If the rules of distance are violated, they have to act quickly and decisively, not like the facility manager, walk from group to group and repeat who is more intelligent. A lot of people saw tis stituation! If we are required to use masks and covid restrictions (there are a lot of them during a pandemic, restrictions in themed restaurants, no bar in the room, etc.), staff must do eveeything to keep dostance beetven guest especiall when other guest are lauging with everything and short distance next to boss of the staff (this boss have seen this). If guest have to make all resteiction the hotel staff have to takie care of distance all guests! People wants to feel safe, if you can't ensure it, maybe the hotel needs to be closed?…
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Date of stay: January 2021Trip type: Traveled with friends
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded yesterday
Dear guest, Thank you for taking the time out of your day to give us your feedback. We always strive to provide an exceptional experience to all our guests and it is always troubling to hear that we missed the mark. We are surprised by your impression of insecurity regarding the anti-covid measures implemented. We assure you that we apply strict protocols on a daily basis, advised by Preverisk, a prestigious company specialising in health and safety in the tourism sector. Our priority is to ensure that both our guests and our employees enjoy a safe and secure environment. While we do our best to implement these guidelines, we are saddened to learn that not all of our customers adhere to them. The situation described in your review does not match our standards and we shall share your words in order to investigate what may have happened and avoid further recurrences. We hope that you can give us the opportunity to host you again and change your perception about our resort. Best regards, Hotel Riu Palace Punta Cana Online Reputation Manager
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PRICE RANGE
$172 - $365 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace punta cana hotel punta cana, punta cana riu palace, riu palace hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
676
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Claim Your Listing Frequently Asked Questions about Hotel Riu Palace Punta Cana
Which popular attractions are close to Hotel Riu Palace Punta Cana?
Nearby attractions include Bavaro Beach (2.3 miles), Vivaldi Cigars (4.7 miles), and Escapology (4.7 miles).
What are some of the property amenities at Hotel Riu Palace Punta Cana?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Punta Cana?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Punta Cana?
Conveniently located restaurants include Chic Cabaret & Restaurant Punta Cana, Montserrat Manor Restaurant, and Herman 311 Bar & Restaurant.
Are there opportunities to exercise at Hotel Riu Palace Punta Cana?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hotel Riu Palace Punta Cana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Hotel Riu Palace Punta Cana have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Punta Cana accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.