Hotel Riu Palace Punta Cana

Hotel Riu Palace Punta Cana

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Pool & Beach (699)
Hotel Riu Palace Punta Cana
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About

#38 of 51 all-inclusives in Punta Cana
Location
4.6
Rooms
4.4
Value
4.3
Cleanliness
4.5
Service
4.4
Sleep Quality
4.5
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Classic
Family Resort
Languages Spoken
Spanish
Property amenities
Free parking
Free internet
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Beach
Water park
Babysitting
Parking
Wifi
Fitness / spa locker rooms
Fitness classes
Sauna
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
Room features
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Suites
Family rooms
Hotel links

Location

Playa De Arena Gorda, Punta Cana 23000 Dominican Republic
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 55 out of 100
55
Punta Cana Airport
11.9 mi
See all flights
La Romana Airport
35.8 mi
See all flights
Traveler rating
  • 1,915
  • 635
  • 313
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  • 220
Traveler safety
Time of year
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Language
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Detailed Reviews
catpusspink wrote a review Sep 2024
Suffolk
5.0 of 5 bubbles
We stayed here for 11 nights after being transferred from another hotel due to poor facilities. My review might be rose tinted because of the hideous hole that we moved from, however, we have been regular users of Riu hotels in the DR and have stayed at the Riu Bambu next door twice.

Overall the palace is a beautifully kept hotel, with a very large and spacious air-conditioned reception hall. Our family room was well kept and well maintained with comfortable beds, double sinks walk-in shower, optics, fridge, large TV with some channels in English.

The beach was lovely and clean and there are plenty of opportunities for shade underneath the numerous palm trees fringing the shores. There were loads of sunbeds available and lots of space. There was a little bit of seaweed on the shore now and then and also in the water and it always makes me laugh that some tourists cannot seem to tolerate this. We didn’t use the pools much, but they were clean with plenty of sunbeds and shade around them and due to the extremely hot weather the water was like a bath. It was a shame that my son was not allowed in the main pool with the swim up bar, as he has been in other resorts, but I do appreciate why that would be. We had a wonder into the Riu Bambu to reminisce and found that their pools were less busy.

We found the service in all of the bars and restaurants to be good and we always left a gratuity for the staff. No complaints with any of the food at all, there was always a good selection and the quality was absolutely fine. We took most of our evening meals in the main buffet restaurant and were very well looked after by Castillo and Francisca, so huge thanks to them, Riu management if you read this they are excellent employees that should be valued.

We tried each of the speciality restaurants too, you cannot book them. It is first come first served, they open at 6:30 and once the restaurant is full, they then take names in order of arrival and give you a buzzer to let you know when your table is ready. We managed to navigate this by going to the restaurant at about 715, putting our name down, getting a buzzer and having a drink whilst waiting. We were always seated by 8 pm. We enjoyed the Krystal Fusion restaurant the most, the tapas in the Spanish restaurant was lovely, The Japanese restaurant food was excellent, however, we did not really enjoy the steakhouse food as the steak wasn’t great, but I guess it’s just potluck as to what you receive. This restaurant is the biggest and has the most opportunity to get a table.

The ground and location are just beautiful and the expansive beaches great for a long walk in either direction. Looking at the other hotels, I think the Riu Hotels definitely have the best stretch of beach here, with lots of palm trees, whereas the other hotels have man-made palapas.

We spent the morning at the waterpark, which was great fun and just a 10 minute walk from the hotel. There are adequate sunbeds, shade and facilities.

After checkout and when waiting for our transport to the airport, we made good use of the lobby and sports bars, which are air-conditioned and have a selection of snacks.

We had a great day and did not encounter any problems. I would not hesitate to return here.
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Date of stay: August 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Director, Owner at Hotel Riu Palace Punta Cana
Responded Sep 17, 2024
Dear guest, We would like to thank you for sharing your stupendous feedback, on your recent stay at our hotel. It is great to learn you had a good experience. And we are very much looking forward to hosting you again! Loving Regards, Hotel Riu Palace Punta Cana Online Reputation Manager
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Sofya B wrote a review Jun 2023
Feasterville, Pennsylvania
+1
Hotel's Favorite
5.0 of 5 bubbles
This was our second visit to this resort. We booked three rooms, six people, three generations. I am emailed the resort asking for rooms near each other, but received no reply. I also submitted a request to the resort by internal channel as I am a travel advisor askingfor early check-inand rooms together.
Arrivals - Noone greeted us, no cold towels and no welcome drink. We went to the check in with our bags and began the check in process. Luckily we were the only ones at the reception, so the check in took maybe 5-10 minutes as 3 people were helping us (one for each room). We arrived around noon and two of our rooms were ready which was very appreciated. The third room was ready in about an hour. Two rooms were next to each other and one room was down the hallway.
Rooms - clean, everything was in working order except for the safe in one of the rooms, but it was fixed the same night. We always had enough towels. The ac was cold, but loud.
Minibar was replenished daily. Enough water, soda, bear, etc.
Meals - we mostly ate at the main buffet at breakfast and dinner and had lunch at the buffet by the beach. The selection was great, everything we tried was good. There was a lot of fruit choices. Lots of fish, meats, veggies. We also ate at the Italian and lamb chops were good. The service was great. However we missed our favorite waitress Anna as she is working at Naiboa now.
Pools - our two young girls stayed at adults swim up pool and made some friends there.
Beach - we always were able to find chairs at around 9-9:30 in the morning with some shades. The beach is beautiful and we walked in both directions daily. There is a drink service at the beach and it was good.
Entertainment - we didn't participate in any day activities. Our girls went to Riu parties and said it was fun, more fun than they expected. Make sure to bring your ID or to have a copy on your phone. It's only for 18+.
We found the people at the reception were more friendly this time. The coffee shop at the lobby was always a hit.
Small note: we were never recognized as returning guests. We stayed at many other all inclusive and they always leave a welcome back note for returning guests.
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded Jun 2, 2023
Dear sofyab829, Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Palace Punta Cana! We would be delighted to welcome you back in a near occasion. Have a lovely day, Hotel Riu Palace Punta Cana Online Reputation Manager
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These reviews are machine translated from their original language. Show machine translations?
Milouse wrote a review Aug 2023
Nivelles, Belgium
4.0 of 5 bubbles
6 of us stayed for a week in this hotel. The exterior areas of the hotel are very pretty and very well maintained, as is the reception.
Contrary to the comments recently read, the air conditioning works but is extremely (and I weigh my words carefully) noisy in the rooms. Concerning these, they are clean, the bedding is correct and cleaning is done every day. The mini bar is restocked daily too.
We did not try the themed restaurants but only the buffet. Breakfast and dinner are served in the main restaurant which is very noisy. The food is not particularly varied but there is something for everyone. Most servers are friendly and attentive.
Negative point to note: the waste of food! The hotel should raise customer awareness on this aspect. Some plates and glasses leave without even having been touched.

The hotel has several swimming pools including a main one which is too small for the capacity of the hotel. Impossible to swim or even play with your children, it is so full. In addition, it is not uncommon to see empty glasses floating there. It should not be allowed to drink from the water. We even saw people eating burgers in the pool with the plate placed at the edge of the water…. Not to mention people smoking in the pool. Let's not even talk about the pool bar which is constantly busy and unapproachable (tips must be raining in).
1 in 5 deckchairs is damaged, you really have to look for a long time to find several that are in good condition.

The beach is invaded by algae just like the sea, which does not make swimming pleasant but it is the work of nature.

The evening entertainment is not of quality compared to the other clubs we have visited.

Finally we tested the spa, ritual massage Punta Cana, very pleasant and respecting hygiene standards.

In summary, it's correct but nothing more. However, in our opinion, the name “Palace” is certainly not deserved.
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Google
Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shen L wrote a review Jun 2024
1.0 of 5 bubbles
There was a group of 12 of us that just went from Sunday to Saturday. Walking in the place looks welcoming and beautiful. We had no issues getting signed in and escorted to our room. The gentleman who escorted us immediately noticed the bathroom wasn’t cleaned well and called in a cleaner. That’s where the good cleaning ended. The floors never got swept the remainder of the time. They refreshed our towels but never replaced our wash clothes and when we asked the cleaner for some she said they didn’t have any. We ended up finding some on another cart in passing and made sure we took a couple. The toilet didn’t flush properly so we used the waist basket to add water to flush everything down. The outlets in the room didn’t work by the bed properly we had to tape our cord up to the wall to get a proper connection. Food wise the breakfast buffet never changes it’s the same everyday. If you want an omelette expect it to be cooked dry not tasty at all. The Italian restaurant was horrible. The pasta was less than Al dente not at all appealing. The dinner buffet had different dishes most of the time. The best place to eat lunch is at the steakhouse. They had a great buffet selection lots to choose from and everything tasted good. The drinks are okay they only have one kind of beer. The BEST SERVER IS ALBERTO C. He is located at the bar on the beach. He greeted everyone with a smile and was on top of everything. If you have someone in your group that can’t walk a long distance expect to spend money to rent a wheelchair, manual ones you get your money back the electric ones expect to dish out $200 non refundable. There’s no elevator that brings you to the bottom floor expect to push the wheelchair up long steep ramps. Bathrooms are far and not many of them. Don’t go to the pharmacy next door use the store onsite by the Italian restaurant the prices are much lower. As for the shops there’s about 8 in the same location and they all sell the same things and compete to get your business. Most items don’t have a price they’ll tell you a price and you can bargain with them on a price your both happy with or not. The same items are sold on the beach by people who walk around all day trying to get you to buy. There’s also guys who walk around with parrots and Iguanas they’ll walk up put them on you for pictures and want $20 but won’t tell you the money thing until after the fact. The beach has dried seaweed that’s not cleaned up (Not an issue for me) The water starts out with not a lot of seaweed but once the boats get going for the day doing parasailing and other excursions the seaweed moves right in. Over all not a place any of us will be going back to. These are just some of the basics.
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Date of stay: June 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Director, Owner at Hotel Riu Palace Punta Cana
Responded Jun 25, 2024
Dear Shenlucia, Thank you very much for taking the time to provide your valuable feedback from your recent experience. We are very grateful to you staying with us. However, we regret that we failed to live up to your expectations in some aspects and we are disappointed to read the shortfalls you received. We have noted your feedback to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Hoping to have the opportunity to welcome you again. Best Regards, Hotel Riu Palace Punta Cana Online Reputation Manager
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Agustin Antonio G wrote a review Dec 2024
1.0 of 5 bubbles
It seems that the brand does not invest in remodeling or properly taking care of the hotel. The elevator smelled like fried fish and mold. Hand rails are painted over rust. The rooms have rust on the light fixtures, broken floors that were poorly repaired. What is the worst is that my grandma had a bad fall in her room due to a step that is not marked and pretty much not visible. We found her bleeding and injured on the floor. (Yes, as bad as it sounds) She had to be rushed to the hospital and it was a NIGHTMARE to have to hotel do something for us. We tried to talk to managers multiple times, who apparently are 2 males, and we always bumped into a blonde woman wannabe manager from Spain that would not let us talk to her superiors. She had no idea what she was doing and her customer service was terrible to say the least.
Last but not least the food quality is terrible, all desserts tasted the same with the only exception of fruit. It’s like they use unflavored jello to dilute the prep of the dessert to make more with less. Even ice cream was 50% ice crystals. I’ve stayed at other hotel in Punta Cana and it was all the opposite in all possible aspects… quality, cleanness, service, facilities, etc etc. So it’s not like the mold, and other issues are due to the location. The only thing I could possible highlight is the kindness and good will of most employees like front desk and servers.
To add to this review, I had an almost similar experience at the RIU in Miami Beach, FL. The moment my wife and I walked into our room we turned around and went straight to the front desk to cancel and get our money back. The room smelled like mold, there was a huge humidity stain on the ceiling and the floor was cracked and glued.
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Date of stay: November 2024
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
Room Tip: Avoid this hotel. Super overpriced for what you get.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Director, Owner at Hotel Riu Palace Punta Cana
Responded Dec 8, 2024
Dear Agustin Antonio G, Thank you for sharing your experience with us! It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience. Have a great day, Hotel Riu Palace Punta Cana Online Reputation Manager
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Joshua W wrote a review Apr 2024
+1
3.0 of 5 bubbles
Riu Palace Punta Cana offers a mixed experience for travelers seeking a beachfront retreat. The stunning views and direct beach access provide a picturesque backdrop for relaxation. The staff, for the most part, are incredibly friendly and accommodating, enhancing the overall stay with their warm hospitality. I want to say a special thank you to Stebanin as he really went the extra mile on the holiday bringing us specialised drinks and continuously making sure everything was right for us.

However, the experience is dragged down by occasional encounters with rude staff members, one of which scoffed that I only tipped her $5 for bringing 2 drinks, which can be disappointing and detract from the otherwise pleasant atmosphere. I found many of the female staff where a lot ruder than there male counterparts when it came to tipping. While the food is passable, it falls short of expectations, with some guests noting that it was merely okay and not exceptional. The restaurants are very similar experience and are not necessarily worthwhile.

One significant downside is the inconvenience of needing last-minute reservations for restaurants, which can be frustrating for guests looking for spontaneity in their dining experiences. Additionally, there was mold on the food on one occasion and when I raised the concern they started speaking in private before concluding that the colouring was off of the machine, however it was on the front back and inside the waffle in question which raises concerns about cleanliness and food safety standards.

There are several vendors on the beach upselling excursions and souvenirs many of which will not bother you after declining the first time. They are overly expensive and once haggled with the prices become more acceptable (make sure to compare to prices online and show them the equivalent price!)

Despite these drawbacks, the resort's beautiful beachfront location and stunning views still offer a serene escape for those seeking a tranquil getaway. With some improvements in staff training and food quality control, Riu Palace Punta Cana has the potential to provide a truly exceptional experience for its guests if it improves on its overall customer service.
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Date of stay: April 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
Room Tip: Make sure to arrive at the restaurants at 6:30 when they open Pesos are accepted everywhere but...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Director, Owner at Hotel Riu Palace Punta Cana
Responded May 3, 2024
Dear Joshua W, Thank you for choosing us and for sharing your review. It is disappointing to hear that you did not fully enjoy our resort. We always want our guests to have a lovely and relaxing time and it is our policy to ensure that we exceed our guests’ expectations. You may rest assured all your comments had been cascaded to the responsible department for a proper follow up with the purpose of improving the hotel and service we give our guests. We hope you will decide to give us the opportunity to welcome you soon again and prove that your unsatisfactory stay was an exception! With best regards, Hotel Riu Palace Punta Cana Online Reputation Manager
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SeeingTheWorldNM wrote a review Apr 2024
Buenos Aires, Argentina
4.0 of 5 bubbles
It is the 3rd time we have gone and it does not disappoint but we found restrictions that did not exist before that are quite disappointing:

-You could only use the facilities and snacks and lunches at the RIU palace PuntaCana, RIU Bambu and the RIU palace Babaro (previously you could go to the RIU Republica and also the RIU palace Macao).
-Birthday discounts can NO longer be accumulated with other discounts or points (previously you could use the points without restrictions and add the discounts).

It seems that RIU started cutting back everywhere... I hope the quality doesn't decline...

Another negative detail that we found this year is that the room had a very musty smell (the hotel was full and they couldn't move us).

I hope RIU re-evaluates these restrictions and removes them to be able to apply discounts on reservations with points and be able to enjoy the facilities at the other RIU hotels in the area.
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Review collected in partnership with riu.com
Google
Date of stay: April 2024
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Julie C wrote a review Jan 2025
4.0 of 5 bubbles
Our second RIU vacation, the first being in Negil Jamaica 2 years ago. My family has taken other all-inclusive trips in the past, all in Jamaica (Beaches and FDR come to mind), so this was our first all-inclusive to another country. The 7-mile beach in Jamaica is amazing, but I found this beach just as nice; white sand, clear water, sandy bottom- not weedy like in RIU Negril. The beach at the Palace has a scattering of huge palm trees, making it easy to find sun or shade. Their 3 pools are close together, but attract different crowds (families in the largest, partiers in the swim up bar, and another smaller pool with a vball net). The rooms were large enough for us (we had 2 rooms, with 3 adults in each room) with a very nice balcony (one of our rooms had 2 balconies). The food was OK; not Michelin good, but we could always find tasty options. We tried all of the themed restaurants over the 8 days we visited and the steak house, on the beach, was our favorite. The small grill at the pool was also a lunchtime favorite with the chicken, burgers, and hot dogs. My primary knock on the place (besides no popcorn in the sports bar!) was the entertainment as we didn't find the evening shows as entertaining/engaging as those at RIU Negril. In my opinion, a bit more thought/energy could be focused on improving the evening entertainment. Transfer from the airport was seamless with the van ride lasting about 20 mins. Check in and check out was easy. The staff were all friendly. I would recommend.
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Review collected in partnership with riu.com
Date of stay: December 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ruthyruth1 wrote a review Feb 2024
Manchester, United Kingdom
1.0 of 5 bubbles
This Riu palace is an absolute disaster, we arrived in the evening given keys to our room,we had no hot water so we had travelled from the UK had cold showers then on the way to dinner called at reception to alert them to this problem, they said they would send an engineer. The day after we still hadn’t got hot water again the engineer was sent, my husband waited for him he shrugged his shoulders and walked out of the room, on the third day we went to complain to our holiday rep, who immediately took us to reception and then they moved us to another room. Why did it take the rep to do that? In the new room the light switch casing fell off to expose wires and the bathroom light crackled when you switched it on , we called at reception again just to alert them and I said if a family were put in this room a child would be electrocuted if they touched this, he near enough shrugged his shoulders they did not care, we never got an apology for any of this.
Can I also say if you bring a hairdryer and want a mirror,seat and socket all near to each other think again.
One night our toilet flush broke my husband said I’m not calling reception they will not repair it so he took it apart and fixed it himself.
The staff are very rude ( unless there is a dollar in it for them) they walk right towards you and don’t move, if you ask if they have a food or drink that they haven’t got they say no not I’m very sorry no we haven’t got that .
Now the food, oh it’s dreadful we have been to palaces all over the Europe and Mexico and this is the worst, we had cold food every day in the buffet , the Italian the steak house, the Spanish the only food I really enjoyed was the salad at lunch.
The staff in house training must be non existent.
It is the dirtiest so called palace I have visited the food on the floor spillages in the dining areas is terrible I never saw anyone with a mop cleaning spillages occasionally someone with a brush went by but we usually go to Mexico and they are spotlessly clean nothing like this place.
When I have finished this review I am then writing to Riu head office and alerting them to this shambles of a hotel and I will tell them we will never visit a Riu hotel again I hope they then investigate this matter.
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: Don’t book it!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Manager, Owner at Hotel Riu Palace Punta Cana
Responded Feb 5, 2024
Dear Ruth C, Thank you for choosing to stay with us at Hotel Riu Palace Punta Cana. We are deeply concerned to hear about your experience. This certainly does not reflect the typical service of our property. Our sincere apologies for the disappointment. Guest feedback is essential to our success, and your review will be shared with our leadership team to enhance our overall experience for the future. We hope to have the chance to welcome you back for a much-improved stay. With our best wishes we remain, Hotel Riu Palace Punta Cana Online Reputation Manager
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Rocio O wrote a review Feb 1
2.0 of 5 bubbles
We went with the family to the Riu palace Punta Cana, the truth is that a 5 star hotel is not. Beyond being imposing at first glance, when you start living it is something else.
We arrived early, then our rooms were gone, but we were able to tour the hotel while we waited. We were told that we had to be in reception 14:30/15 for the delivery of keys, and we arrived 15:40 (purposely in case) , took 15 min. Attending us and did not know how to give us information about our room, we just got it 16:30 , we had to look for it ourselves, since no one accompanied us, it is a huge hotel!...
We were told that they had vegan options, and that in the restaurants there were special menus, we went to one of them and the chef had no idea what veganism was. We ended up eating at the buffet every day, there were no vegan options to eat in the afternoon snack either and the taste of the food in general, left quite a lot to be desired... the attention of the waiters was based on how much tip they were left, if you did not tip them they did not attend and ignored you completely.
The animation for children was nil and for adults it was every day the same and boring.
A lot of hearing pollution all the time.
One day they didn't go to clean the room. The rooms were fine, although the smell of damp was quite strong and the sheets never changed them, the uncomfortable pillows and the old mattress. The people who cleaned started screaming, every day at 7:30 am and didn't stop until noon singing and talking screaming from one end to the other, impossible to rest,
Then the male employees, every time they saw me alone, they threw inappropriate comments at me, full machismo, “my love, precious, my life”, joked at me like I was a dog, a mess. I imagined otherwise, I went to riu de rivera maya and nothing to do with this experience. I was also at a 5 star Cancun, and the attention and vegan menus were quality. Riu palace Punta Cana, a hotel in decline
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Automatically translated
Date of stay: January 2025
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Flor Pezzano asked a question Jan 2025
Buenos Aires, Argentina6 contributions
Hola , que opciones gluten free / aptas para celiacos hay?
Answer from Peter F
11 contributions
Dress shorts are fine. They really just don't want swimsuits
Sophachka asked a question Nov 2024
Toronto4 contributions9 helpful votes
Is there a water park on site
Answer from Lisajack19
Bristol, United Kingdom3 contributions3 helpful votes
It’s not on site, I would say it’s about a ten minute walk.
Jet39669986277 wrote a tip Feb 1
1 contribution
1.0 of 5 bubbles
"Try somewhere else, this place was not clean"
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Jeesie M wrote a tip Jan 2025
1 contribution
4.0 of 5 bubbles
"There isn’t much entertainment in the evening "
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Amber W wrote a tip Jan 2025
10 contributions
5.0 of 5 bubbles
"Bring money for tips, they seriously deserve it. Sub Sun block is expensive here. Bring enough. "
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DORN161616 wrote a tip Jan 2025
Butler, Pennsylvania2 contributions
2.0 of 5 bubbles
"THIS IS A GREAT PLACE.... RIU JUST NEEDS TO DO THE THINGS THAT MADE THEM GREAT.. AND UNDO THE CHANGES THAT NO ONE LIKES"
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Shoshi S wrote a tip Dec 2024
1 contribution
2.0 of 5 bubbles
"There a lot of other resorts like dreams,"
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PRICE RANGE
$245 - $395 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace punta cana hotel punta cana, punta cana riu palace, riu palace hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
676
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL RIU PALACE PUNTA CANA - Updated 2025

Frequently Asked Questions about Hotel Riu Palace Punta Cana
Which popular attractions are close to Hotel Riu Palace Punta Cana?
Nearby attractions include Arena Gorda Beach (0.3 miles), Splash Water Park (0.4 miles), and Riu Palace Macao Beach (0.4 miles).
What are some of the property amenities at Hotel Riu Palace Punta Cana?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Punta Cana?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Punta Cana?
Conveniently located restaurants include Kukua Beach Club & Restaurant, Restaurant Maiko, and Restaurant Garden Grill.
Are there opportunities to exercise at Hotel Riu Palace Punta Cana?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hotel Riu Palace Punta Cana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Hotel Riu Palace Punta Cana have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Punta Cana accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
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