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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Punta Cana
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#60 of 194 hotels in Punta Cana
Location
4.8
Cleanliness
4.6
Service
4.5
Value
4.6
The 24-hour All Inclusive Hotel Riu Palace Punta Cana opens all year round and is located in holiday area Punta Cana on the Dominican Republic's eastern coast, it is part of RIU Resort with four sister hotels, is situated on the Playa Arena Gorda, which stretches for 26 km. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Punta Cana Airport PUJ (25 km) and El Cortecito (10 km) and invites you to explore the area. The hotel has 612 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the gym. 4 outdoor pools, 1 children's pool. Day and evening entertainment, as well as our Pacha discotheque. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Japanese, Brazilian, Italian, Fusion restaurants, as well as 5 bars.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Water park
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Great View
Languages Spoken
Spanish
Location
Full view
45Car recommended
Grade: 45 out of 100
203Restaurantswithin 5 miles
71Attractionswithin 5 miles
Contact
Playa de Arena Gorda, Punta Cana 23000 Dominican Republic
Getting there
Rental CarsSee rental cars from $50/day
2185Reviews411Q+A100Room tips
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Firstly 10/10 to the TUI/BHX airport for a swift check-in and no queuing. We stopped here between 08-07-22 to 22-07-22. The airport transfer was by coach transfer and we waited over an hour for straggling passengers before we made our journey with a multi-drop off. Wouldn't recommend. Booked a return private taxi using hoppa.com for £10 (bargain!) We travelled as a family of 4 (an 18 & 16year-old) . We checked-in online for the hotel prior to arrival, the air con in the lobby had broken and it was HOT. We had to queue behind the other guests who had come off the coach as we waited to be formally checked in and handed the room keys. A welcome drink would have been nice! Rooms are spacious, clean and modern. A couple of days into our holiday, we encountered a water leak or should I say flood!! Eek!! Calling reception for help was useless, we wited over 40 minutes being told someone was on there way, meanwhile the water was trickling quickly from the ceilings and literally flooding the room. We physically ended up going and speak to reception to get this issue resolved which hours later told we would have to move rooms with no upgrades being honoured (apparently they were running at capacity - hmmm). This is the first time we stayed at a Riu - the complex is clean, the food is just amazing - I am a vegetarian and diabetic and found that they had such a good range of food which was fresh. Although no vegan, they did have milk substitutes at breakfast. The hotel should be proud of its staff - they do a fantastic job keeping the customers smiling. Towels need to be put down early to secure sunbeds by the pool, the pools gets busy although it was tolerable - this may not be the case during the kids summer holidays. Beach has white sands but has an issue with LOTS of seaweed being washed up. Throughout the 2 weeks we were there the red flag was up and the sea was rough. The hotel excursions are expensive, we booked a Buggy trip including visits to Macao Beach and the Cenote Taina for a fraction of the price using Get Your Guide (we paid $33 vs $80 at the hotel pp) Entertainment during the day and evening is good. Having visited Barbados, we were expecting a relaxed Caribbean vibe .. sadly, it lacked this and almost has more Spanish feel. May also be worth noting that the hotel sits on the Atlantic side of the island - if I was to book again, I would book a quieter complex and on the Caribbean side. Somewhere near the Macao Beach would be amazing. We emailed Riu after checking out as we left our designer hoody and sunglasses behind - 2 weeks on, still waiting for a response - guess someone is enjoying the lost property. Would I visit this resort again - sadly not, its okay but not worth a revisit.…
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
I honestly was very pleased with my stay at Riu Palace. It was my second time going to an all inclusive resort and Riu kicked the other place's arse. My room was cleaned daily and the hotel itself was beautiful. The staff was super friendly and helpful, especially the ones working at the restaurants/bars. I thought the food was decent, especially for a resort that size. I would definitely return.
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Date of stay: May 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
7 Helpful votes
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded Jun 10, 2021
Dear Guest, Thank you for staying with us at Hotel Riu Palace Punta Cana. We are glad to learn that you had another wonderful experience at our property and enjoyed our gastronomy. It was a pleasure having you staying with us and we look forward to your next visit. All the best, Hotel Riu Palace Punta Cana Online Reputation Manager
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Family stayed at this resort and the stay was totally unacceptable.. Witnessed multiple complaints from others during this stay. Getting a decent room is a crap shoot. Maybe you win, good chance of loosing We could not stay in one of the rooms as we were without Air Conditioning while temperatures reached 90 plus degrees. We complained to the managers and staff daily only to hear “We will get someone to look at it.” Went unfixed. The 2nd night water began pouring out of the ceiling into luggage which ruined clothes. This was a safety and fire hazard. We were then told that we would be compensated for the room which did not happen. I should not have to pay for a room that we could not stay in safely or comfortably. Took plenty of video but can’t upload video here. If you complain enough they hand you the piece of paper below and only resolution is to send an email.…
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The resort is beautiful. The staff is great. However, the pools are small. At least for the amount of people. There is never enough pool towels. Not to mention they don't wash them. We got a towel with someone's vomit on it. Same thing happened to other guests. When we returned it, the person made a face and wouldnt even exchange it since there were no towel left. Food was average, not bad but also not wow. If you're traveling with kids, the evening entertainment for kids is basically non-existent comparing to other resorts. Overall it was fun, we enjoyed our stay but would not return to this particular resort.
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Great Hotel and the staff were very welcoming. Just got back after a 2 week break and I must say the hotel is the best out of them all on the complex which is predominately Riu hotels. Positives Very clean hotel and the staff work tirelessly to ensure it is immaculate. Room kept very clean with some nice touches from the maid. Pool areas and the grounds are very clean and always sun beds available so no need to get up early unless you specifically want the beds in the shade under the canopies. Food was very good always plenty of choice in th main restaurant. There are 5 speciality restaurants, but you are unable to book in advance, only when they open on the day at 6 pm for that evening. this may be because the hotel was very busy so it was first come first serve and they are not open late. Negatives. The complex is massive but it is not advised to wonder off site unless on an organised trip or you get a taxi to a specific place. This can feel as though you are cut off from the outside world unless you book a trip. Prices for nearly everything on the complex are fairly expensive compared to off site and I would suggest you haggle in some of the shops, especially on Caribbean Street. Entertainment was hit and miss especially on the nights that there is a themed night at the Riu party venue off site about 10 mins walk from the hotel. The culture of tipping for everything can be annoying. We tipped when we felt it was justified but at some of the bars it was expected and did at times impact on the level of service. That is how we interpreted anyway. If you do tip then the service is far better and they will look after you. The main pool was closed on 2 occasions due to someone deciding to use the pool for the toilet. Disgusting. This was the large main people so was very annoying when it happened. You cannot blame this on the hotel though. Beach was lovely and literally right there by the hotel from the pool areas. Apart from the issue with the seaweed. They did their best to clear this but it was an impossible task at times due to the length of the resort beach and also being on the Atlantic coast side. Overall we had a great time and enjoyed our stay.…
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Date of stay: July 2022
Value
Service
Sleep Quality
Room Tip: The Superior rooms overlooking the central courtyard and gardens with the ornate pools and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We have been to many places in the caribbean, This is our 4th RIU and glad we did. We brought our 17 yr old son and what an impression! We told him we were in Punta Cana before but some things did not add up to this trip. Ratings 1-5 The Great: (5)Rooms were great! The staff (5) OMG Shabby, Francesa and many others made us like family. Most of the staff were so fun. Drinks were very good. The food was great (5). Stores were reasonable priced. Beds were very good. The Good: Pools were very good could of used another one but they were very clean. I been to other resorts where the towels were a lot rougher than here. Sometime you have to wait for towels..not long. Many beach chairs not as many at the pool The Bad: Seaweed not the resort issue. The last time we were in PC the water was great. We did not get pressured to buy things like we have got at other resorts, We love RIU way more than even Secrets.…
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Room Tip: Great Service, very good food
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Book it! You will not get much better for an all inclusive holiday. Beautiful lobby and hotel communal areas and the food was top notch. No limits as to how many times you can visit the al la carte restaurants either. Most of the time we walked straight in and sometimes there was a short wait where we just sat outside and had a drink. The waiters and maids work so hard and the front desk staff were friendly and efficient. Hotel wise, one let down was the entertainment. Most nights out if the 2 weeks that we were there, nothing was going on. People with kids cannot attend the Riu party nights and I think they are putting all of their efforts into those. It would have been nice to have enjoyed some live music and shows as you would on any other holiday of this type. Similarly, the animation team was geared towards adults only. The holiday dances that you normally enjoy are only performed at the adults only pool. Why not perform these to the majority round the large pool? Football is scheduled at 16.30 every day. Not once did a game go ahead. We asked and got a garbled response. Once during the second week, someone signed my husband up for football and then he proceeded the dance and perform round the adult pool and no game went ahead. Why go to the trouble of signing people up? Depending on who you asked, sometimes the children were allowed to take part in the daily activities, sometimes not. However, after being told no I then saw other kids taking part. I raised this with the animation manager and advised him that my experience was inconsistent. On the hotel’s part, the kids club was a real let down. It was a tiny, dated room with a broken football table, that was it. I enquired about the activities advertised and the man said they were not on. The lady made more effort to get kids involved but it isn’t a kids club where you get the odd hour to yourselves, as we had hoped. Even if they go and play musical chairs for example, it’s 15 mins maximum then they are back with you. My kids are 10 and 7 for reference. We booked via TUI and I thought that the trips were extortionately priced. I heard bad things and read awful reviews, so didn’t book any. I did use Dominique at Cool Photos, who is based at the hotel and I highly recommend his services. I must warn others about TUI and their lack of transparency regarding flights. We booked a BA flight as part of the package holiday as this was all that was left. The flight stopped in Antigua both ways! The flight was and still is advertised as direct. You don’t need this on a long journey and especially when travelling with kids. I phoned TUI for an explanation and they did not take my feedback on board. Bottom line I would go on the holiday again, via a direct flight.…
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Date of stay: July 2022
Value
Service
Sleep Quality
Room Tip: Our top floor room was quiet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The RIU Palace Punta Cana is a beautiful resort. The service at the buffets were great. I was there for 7 days and during that time I sat in the same area. Juan-1 because there are more than one Juan, Arias, Bycaury, Carrasco and Benito always greeted us with a big smile and made us feel welcomed. They found out it was my birthday so I was surprised to walk into dinner and find a table decorated in my honor. The Activities team were fun and energetic they made sure everyone was involved. Part of that amazing team was Beba, Jandry, Jaime, Oscar and Estefany. They made sure I had a great time everyday. The down side was the lack of AC at the restaurants. It was so hot. The rooms were spacious but the pillows were vey thin and the bedsheets could of been softer.
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Review collected in partnership with riu.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
We stayed for 11 nights and had a good time. Our room was on the top floor and was a good size. We were on the outside, rather than facing the courtyard. We still had a view of the sea and weren’t bothered by any noise. We had two beds pushed together, a sofa, tv, stocked fridge, optics with gin, vodka, whiskey etc and good air conditioning. The beds were comfortable, however, we only had one flat pillow each so made a phone call to reception to request some extra pillows. I had to call several times for extra pillows and they didn’t arrive until 3 days later, despite being told someone would bring them to us shortly. I also found that my sheet and pillow case had been removed from my bed and not replaced so had to contact reception late at night again. The bathroom was a good size with two sinks and a walk in shower. The shower had good water pressure. We did have issues with our towels as on more than one occasion we went into our room to find no towels at all. Other times we would find we had some towels but not enough. This seemed to be a constant issue for us and from conversations with other guests it seems we weren’t the only ones. Despite issues with the bedding and towels the room was kept clean and the fridge was well stocked. The pool area was lovely and kept spotlessly clean. We had no issues getting a sun lounger but we always wanted one in the sun and would arrive at the pool early in the morning. There are three pools. The main pool, the pool bar and the volleyball pool. There is also a small children's pool with slides etc. The main pool and the pool bar would get really busy throughout the day and some days there would be interactive entertainment. Quite often there would be groups of people playing loud music with their own speakers. Sometimes they would be told to stop but not always. The beach outside the hotel was beautiful, however, there was an issue with the seaweed when we were there. Some days were worse than others. The food at the hotel was good. Breakfast was served at the main buffet and included sausage, bacon, baked beans, eggs, pancakes, waffles, cereal, toast, fruit etc. I was surprised and disappointed to find they did not serve hash browns. Lunch was served at the buffet down by the beach which was a lovely location overlooking the sea. Dinner was served in the main buffet (same as breakfast). Lunch and dinner offered similar foods. There was always pizza, pasta, burgers, fried rice, meat, potatoes etc. There was also a snack bar by the pool which served burgers, potatoes and chicken. We ate at a couple of the a la carte restaurants and weren’t overly impressed. You can’t book the restaurants so it’s first come first served and you can then be placed on a list. They opened at 6pm which meant it was difficult for us to get a table as we wouldn’t usually go to dinner until 8pm. The first a la carte we tried was the steakhouse. The service was poor and the steak was not good as it had so much fat on it. The dessert was also bad and we couldn’t eat it. We also tried the Japanese restaurant. The service was good and the food was nice. The WiFi worked well throughout the resort, including the rooms, and came at no extra charge.…
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Don’t bother paying for a courtyard view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
We just returned from our visit to rui puntacana . The hotel overall is good . Good food and good room .The beach was good but lots of seaweed . The pool was too small and crowded and the buffet was too crowded. A big shout to Audrey for a great zumba and water erobics . Thank you Audryyyyyyyy 😁
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
$177 - $299 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace punta cana hotel punta cana, punta cana riu palace, riu palace hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
676
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Claim Your Listing Frequently Asked Questions about Hotel Riu Palace Punta Cana
Which popular attractions are close to Hotel Riu Palace Punta Cana?
Nearby attractions include Bavaro Beach (2.3 miles), Escapology (4.7 miles), and Vivaldi Cigars (4.7 miles).
What are some of the property amenities at Hotel Riu Palace Punta Cana?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Punta Cana?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Punta Cana?
Conveniently located restaurants include Montserrat Manor Restaurant, Chic Cabaret & Restaurant Punta Cana, and Herman 311 Bar & Restaurant.
Are there opportunities to exercise at Hotel Riu Palace Punta Cana?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hotel Riu Palace Punta Cana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Hotel Riu Palace Punta Cana have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Punta Cana accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.