...Lovely location, nice beach, abundant palm trees...

...The location is great, the staff is friendly and courteous, they have one of the best beaches in all of Punta Cana, the food is fresh and there are plenty of options, the entertainment is fun, the swim up bar is always a good time…I could go on & on...

...The waiters in the restaurant shout at guests to sit in their location so they can get tops...

Wonderful location, beautiful property and great food...

...The location is perfect, the rooms are big and clean, staff is friendly and helpfull...

...The property is beautiful and you can’t beat the location on the beach...

...Location is good for the beach which was great...

...Played 90% merengue music...

...Great room, comfortable bed...

...The lobby is beautiful but, unfortunately, there was no welcome drink (we're used to that in all-inclusive resorts). The rooms are generously sized and we loved the fact that our connecting rooms are actually 2 completely seperate rooms only joined by an entry/exit hallway...

...Only downside was the guests that decided they would play their music very loudly at the pool. Two sometimes three groups all Playing different music along with the hotel music, I would suggest management put a stop to this and ban speakers as most other hotels do...

...The night time entertainment is geared towards children earlier on (before 8:30 i’d say) and then after that it becomes more dancing and singing for the adults...

...The coffee bar in the lobby was nice... The resort could use more local music... The lobby and restaurant were oddly silent with no music...

...He was always willing to dance along to my music was quick with service as well as personable and was a highlight of my vacation!...

...But these guys sadly feel like a Jukebox...

...If that’s your thing Riu looks to offer some serious party atmosphere...

...Live music in the evenings was so-so, but if you drink enough(I do not lol) then it is fine...

...Decor was nice in rooms and house keeping was very good cleaning rooms and providing enough towels etc...

...They kept everyone moving and dancing. A big shoutout to Leandro, Ray, Joel and the DJ !...

...They decorated my mom’s room for her birthday...

...Rooms are good size with a large private balcony...

...Annie our housekeeper decorated our room so cute with animal towels and flowers...

...It also has a disco inside resort area...

...Riu party has disco & 2 pools inside... one of the nicest room 2125...

...Hot days, cool nights, so romantic, my wife loved the rose pedals on the bed, she thought I had them do it!...

...The junior suites are clean and spacious...

...On the whole the hotel looked lovely massive over sized entrance and reception area leading to a coffee/bar which I highly recommend using, also leads to the sports bar... The pool area is tidy and beds are comfy... We had a anniversary while we were there and my partner asked if they could decorate the room...

...There is a pianist right by who plays beautiful at night...

...Lots of Latino music/singers for dancing...

...We went to the Riu Neon Party which was good!...

...At the small stage they had 2 singers that basically sang karaoke songs off an iPad lol...

...We were really cheesed off that not only were we not included in it but on those 4 nights there was nothing apart from the same singers every night ...

...And believe me I know, because I have been to party’s at Las Vegas with the number 1 DJ’s of the world, But nothing can beat RIU party’s!!!...

...We were celebrating our anniversary and got a "romantic" room with view to the kiddie pool...really??... Then they forgot to decorate the bed (as an anniversary courtesy) until we requested it again... Finally got the decor on the 3rd night but with no wine bottle (previously requested)...

...We went also to Riu party..Neon and Jungle party both was great atmosphere...

...Rooms spacious, massive bed, sofa area, walk in shower and fully stocked bar... We stayed around the main pool for the morning then moved to the bar pool for the afternoon for cocktails, music and entertainment off the reps...

...Rooms were lovely, kept very clean and the mini bar was re stocked and filled daily... Didnt watch any of the shows so cant comment on them however the live music of a night before the shows was quite good...

...They make you feel like home...

...The rooms wreak of mold and must, the sheets smell humid, the ac barely works (at full blast the coldest it got is 76 degrees in our room…), the food is horrible, the wine tasted watered down, the liquor in the cocktails has a horrible after taste... The most offensive overall is the disgusting smell in the rooms...

...Rooms have mold and mildew, a horrible cleaning chemical smell resides... Talking with others there was a list a mile long of people trying to get out and book elsewhere... My opinion, they need the revenue and are not informing guests of issues before travelling... This hotel wouldn’t even compete with a Fairfield Inn or SpringHill Suites...

...The rooms are generously sized and we loved the fact that our connecting rooms are actually 2 completely seperate rooms only joined by an entry/exit hallway...

...We made reservations for 7:45pm only to be notified that our reservation was cancelled because they had a large party and no room...

...They offered free room service but it was very basic and generic they could stand to upgrade the room service menu...

...The man checking us in did not provide any info about the hotel or how the all inclusive worked, instead he told us he was gonna upgrade our room for us if we gave him a tip. We gave him 10$, got to our room and the welcome note already had had our names on it... The room and overall property was nice and well taken care of...

...Rooms are a little tired and the bed was not very comfortable, we didn't mind that much since it was for only 4 nights...

...The bathroom toilet got clogged and the water leaked on the floor from the shower some but the rooms were cozy...

...Our room on the 3rd floor had a beautiful view with a great balcony. There was a solid wall between rooms that went up about 3/4 to the top... The people in the next room were out there constantly smoking!... If you do dedicate a part of the rooms to smokers only...

...1st my reservation states I booked 2 separate rooms..the first room which titled 2 bedroom jr suite and the second a jr suite superior. Spoke to front desk on several occasions prior to the trip to confirm the reservations and room type... At check in I was told they don’t have 2 bedrooom suites and instead placed us in 2 seperate rooms with 2 double beds pushed together in each... 2nd..one of the 3 room they put us in smelled sour like mold and mildew... Furthermore they took a bunch of towels and stick dust pans to clean up the water that was flooding our room as well as the 2nd room across the hall... They did move us to another room (no upgrades) the same exact styled room but luckily this one did not smell of mildew...

...Checked in was okey even though we had to moved rooms, they put us on two beds which is unacceptable. The 2nd room was great till we encountered some problems... Hopefully the next guest in that room won't be electrocuted... Watch out you all this hotel got a terrible service... Our room was 0013 maybe not a good number?...

...The room was large, well appointed and cleaned daily, the maids work tirelessly everything was always tip top...

...The housekeeping, Room Service and Waiter staff were very accommodating to my vacation stay...

...Our check-in was quick and they were accommodate our room request... In our room, the air conditioner was preset to a locked in temperature and you did not have to ability to adjust the temperature cooler... Room cleaning was efficient and they always restocked our fridge so an A+ for that...

...Rooms need major maintenance. We had 3 rooms (poolview in the 1050s) reserved and had issues with the toilet, shower heads, AC, and outlets at some point not functioning... None of the rooms had a functioning security bar to secure the sliding glass door... When we arrived, the rooms were half cleaned, they even forgot to put pillow covers in 2 of the rooms, disgusting!!... We were celebrating our anniversary and got a "romantic" room with view to the kiddie pool...really??... The hotel was at half capacity, I think they could have given us a much better choice, but the lobby rep had an attitude when we requested a nicer room for our anniversary...

...First day we called a engineer to the room for a door issue and he had a attitude the whole time. We order Room service it took 1.30 hours...

...Our room was spotless and extra little touches made us feel very special...

...Rooms are not cleaned daily and the food is mediocre Mini bar isn’t replenished as promised...

...Not to mention the room service attendees would literally walk in your room before knocking! I was in bed as the room door began to open, and the lady knocks after the door is open... There are no locks on the patio doors, so anyone can access your rooms...

...(I’ve been to the Riu Palace in Cancun and it was 1000x better, this place just gives Riu Palace a bad reputation) The room was dirty…the pillow smelled like sweat, the bed sheets made me itchy and the shower looked like it was never scrubbed down...

...Don't go expecting a 5* hotel as this is definitely not a 5* more a decent 4* Entertainment is practically non existent with the same singers or dancers who mimed...

...You do get those demanding over expecting guests that pay for an holiday but own the place, they normally have an American accent and want the world to know they are there by hi fiving a $1 tip, quite laughable really...

I wish I had read a review like the one I'm about to share when I was booking because our stay at RIU Palace Punta Cana was HORRIBLE!... Everything else about this resort is horrible and not worth one penny... To start, they only had cheap liquor, not premium liquor throughout the resort... We made reservations for 7:45pm only to be notified that our reservation was cancelled because they had a large party and no room... I wish I had seen that on our first night there because I would have demanded a refund and left immediately... I would NOT recommend this hotel to anyone and I wouldn't stay there again if they paid me... Do yourself a favor and find a better hotel in DR, like moon palace or dreams...

...Listen, if you’re going to have a billion dollar resort on the coast in Punta Cana, you can’t have your guest sleeping with their faces covered by whatever they can find, all night long, because “people outside the resort are burning”. This is billion dollar resort, fix it!!!... Won’t be back, for this reason alone!...

This is the worse experience ever since day one i been to several Riu's an love them but this one was horrible!!... Food at the buffett was horrible no fruits only pineaple an mango not any kind of berries very boring , japanese restaurant was nasty food taste it old stake house was the best but one of the managers had a really bad attitude an even tho had tons of open tables he would not seat ppl an would make them ait a long time , the saona pool has mold everywere an under the swim up bar tables , the bar tenders at saona specially the tall dark skin guy was rude an only wanted to serve the skinny young girls an was talking in spanish an making fun of the over weight ladies , very unprofessional...

...I have to say that the buffet was not good at all (excluding the breakfast buffet), the food was bland and repetitive...

...But these guys sadly feel like a Jukebox... The waiters in the restaurant shout at guests to sit in their location so they can get tops... Not the hotel experience I expected from RIU after spending thousands!... Departures/ checkout: Other RIUs are accommodating for late check outs especially when you arrived at 23:30 on your first day after a 10hr flight, and you leave early on your final day (14:00) the guys at reception don’t accommodate and will charge you for everything (is this because they pocket the money for themselves?)... Apparently they leave a note on your door to say there’s a charge but we did not receive this... Overall, it’s not a 5* hotel so will not return to RIU in the Dominican Republic...

...The steakhouse our waiter was rude and the steak was overcooked and salty. The food at the Japanese restaurant was also terrible the fish and the steak were salty and overcooked... At the end of the day we just wanted fresh new towers for the early next day excursion but he said no and gave us an attitude... Don't lose your room because they will charge you $5 per key...

...I want to make a million accounts just to lower the rating of this horrible place... They do not help out a single clientele with any circumstances... Seriously do not pay money to this place...

...We have stayed in Riu Palaces in Cancun and the food here was horrible in comparison. I found plenty to eat but rarely enjoyed it... Last Tip... consider going somewhere else... This was a poor value for the price we paid...

...Anthony the receptionist gets full marks... The restaurant ( a la carte ) was good... You want to be cheap you get cheap service... A $1 or $2 per service when they are running from the bar to your seat at the beach yards many feet away with drinks goes a long way...

Room service is a joke cold food which all comes from the sports bar... Entertainment was baby shark played on a big screen 1/10 in my eyes...

...Specially if you Asian , then food perspective this resort is definately NOT for you... Buffet food also not good example fried rice you can taste it must be 3-4 days old made...

...Disgusting dishonest staff took a very expensive item that was accidentally left in an opened safe .. called reception to ask them to let housekeeping know that this item had been left ,, long story short it had grown legs & walked because it wasn’t there .. my sons wallet fell out of his pocket into a chair were there was only staff around he was literally seconds before returning guess what GONE I asked other guests if they had any items taken to private messages me ...

...These are three star hotels, booze is bad not sure if it’s a legit brand name or not but lots of side effects... Punta cana is beautiful and the people are nice, but this hotel is not the one you want…side note the water park was alright but that’s about it...

...We had 3 rooms (poolview in the 1050s) reserved and had issues with the toilet, shower heads, AC, and outlets at some point not functioning... We were celebrating our anniversary and got a "romantic" room with view to the kiddie pool...really??... The hotel was at half capacity, I think they could have given us a much better choice, but the lobby rep had an attitude when we requested a nicer room for our anniversary... We would never come back to this particular resort but maybe try the adults only (Riu Macao) or another hotel chain...

...Can't fault that one little bit... This is no longer a family resort its only for party people... Such a shame but I won't be recommending this place to families as unless you want to just eat and sleep and do nothing else go if you want a casino etc in your hotel as why should you have to go to another to do these things ... People say do day trips .we didn't want to fo day trips all the time if we had we wouldn't have booked an all-inclusive hotel we would have gone b&b...

...They literally served 4 items the entire week I was there... BLT which was disgusting, cold fries, Ceasars sala & nachos with Luke warm cheese... The casino was nothi g to even talk about... Overall this was the worst trip I've ever taken and I would never stay at another RIU...

Amazing hotel ,friendly, helpful Food was great ,clean hotel and such hard working staff The clean up after the hurricane was well organised. FRAY the tiu rep was amazingly helpful and worked long hours without meal break to help people...

I would NEVER recommend this place to anyone... (I’ve been to the Riu Palace in Cancun and it was 1000x better, this place just gives Riu Palace a bad reputation) The room was dirty…the pillow smelled like sweat, the bed sheets made me itchy and the shower looked like it was never scrubbed down... You have to pay for your own Covid testing there, $17 a person...

...Pools, rooms, public areas have plenty of staff to clean and maintain them... Halfway through our stay, it looked like a completely different beach with little to no seaweed...

...I loved that the beach is not littered with umbrellas because you have beautiful palm trees to block the sun...

...The grounds are beautifully kept and spacious... My wife had to bathe herself with bottles of water...

...The pools were clean and fresh, the bars were plentiful, with a sports bar that is open 24 hours. The beaches were clean and free of seaweed... Accomodations were spotless and in great shape...

...The resort was very clean and easy to navigate between the map you’re given upon check in and their app. Through the RIU app we were able to request more towels, room service, sheets changed, etc, all while at the pool or beach...

...The cleaning ladies never had enough towels an the towels were nasty , old an yellow an we would have to keep same ones because they said they didnt have anymore.i often geard the guys that were by the towel station by the pool talking an laughin about ppl in spanish , the night entertainment was soo lame al tables full of ppl an they had a Dj just playin most nights...

...Getting beach towels were strict with laws...ITS A VACATION!!! People come to relax, when checking out friends were asked to go return towel to get towel card back, REALLY...

...I never saw garbage or a mess of any kind in any open space...

The hotel itself looks great, the junior suite we had was large and had a balcony, kingsize bed, large bathroom with large shower and even had its own optics which were rum, gin, vodka and whisky with a little fridge with all the drinks you need including water, the cleaner came everyday and changed what was needed...

...Decor was nice in rooms and house keeping was very good cleaning rooms and providing enough towels etc...

...My only cons are that housekeeping uses too much bleach and smells strong, they also do not replace the same type of towels that are used...

...I have nothing but good things to say about the hard working server, service ( cleaners Yes I tip them for cleaning my room ) to the people cleaning the beach...

...My husband said maybe housekeeper took a shower???... The next day we did not realized that we had only 2 bath towels, no wash cloth nor bath mat... It took them an hour to brought some down and that was everyday, housekeeper did not leave any towels at all, so everyday we have to call the desk to request towels and everyday it took them hours...

...The grounds are immaculate and the lobby is spotless. The room was very clean and the bed very comfortable... The pools were always kept clean and we had no problem getting a lounge chair although several had towels on them at 7.30am...

...I sprayed Lysol and wiped down with Clorox wipes as I did not want to make a big deal out of everything... Furthermore they took a bunch of towels and stick dust pans to clean up the water that was flooding our room as well as the 2nd room across the hall...

...The hotel is beautiful, staff work extremely hard to keep it clean, it’s a shame some guest cannot respect that and stop leaving dirty plates in corridors... The room was large, well appointed and cleaned daily, the maids work tirelessly everything was always tip top...

...The housekeeping, Room Service and Waiter staff were very accommodating to my vacation stay...

...Room are clean Daily with clean towel, they sometimes come twice to our room check if we got clean towels... They do great job to keep the beach tidy from seaweeds, some days you can see some seaweeds but they taking care about it straightaway... Swimming pool area also always tidy and great with entertainment...

...We walked to Riu Macao (adults only resort) to check out the differences and there was definitely a big difference in the public bathrooms and food options (at least for lunch)...

...Our room was spotless and extra little touches made us feel very special... The entertainment/activities team were very good and tried to involve as many as possible, we spent most of our time either on the beach which is beautiful or around the pool with swim up bar, both areas were kept spotless...

We recently stay at the Riu Palace Punta Cana and what a great experience we had!... Everyone was friendly, but there were 5 people that were extremely friendly and went out of their way to make sure we had an amazing stay!... Alba at the reception desk, she greeted us upon arrival and checked on us all throughout our vacation!... Michael, Rubiela, Esteban and Marco at the Isabela Restaurant were extremely accommodating always serving us with a smile and very attentive, regardless of how busy they were they always found a minute to serve us with warmth!... We will definitely consider returning to the Riu Palace Punta Cana with my entire family!...

...The RIU Palace was well worth the price... You did have daytime access to the other RIU resorts right beside the Palace... Wish we took advantage of the room service but not enough time... Decor was nice in rooms and house keeping was very good cleaning rooms and providing enough towels etc... General drink service was great throughout the whole resort... You could get a freshly cooked omelette if you care to wait or maybe toast if you care to wait in the lineups... You needed to line up about 45 minutes in advance if it opening and maybe you would get in... We did get the front desk involved a few times so we could ALL enjoy at least two specialty restaurants for dinner... For dinner service, The specialty restaurants (we observed) and I think the general buffet, did have a dress code for dinner and did not allow men and women and kids with bathing suits sit and eat, until others that where dressed were seated…...

...Everything is free apart from the trips, the staff do all they can to serve you well, we tipped 1 dollar for each round we bought, gave a dollar for breakfast, dollar for lunch and because we like taking our time 5 dollars at dinner, you can leave less but please leave something as the staff do not earn much...

...Anthony the receptionist gets full marks... After informing Anthony about our concerns he relocated us asap... Be patient and allowing them the time to correct issues... I gave a B+ rating which is high... The amenities Pool, beach, nightly hangout had great service IMO... Here’s the things about service, I tip on every meal, drinks when I walk up to the bar or get service seated any where I plant myself... Waited on from the time I show up to when I leave... You want to be cheap you get cheap service... A $1 or $2 per service when they are running from the bar to your seat at the beach yards many feet away with drinks goes a long way... A $2 to $5 tip after each meal also gets you the red carpet treatment... They don’t expect nothing and more often get nothing for serving you from my experience watching so showing them how much you appreciate their hard work puts you on the VIP list IMO... I have nothing but good things to say about the hard working server, service ( cleaners Yes I tip them for cleaning my room ) to the people cleaning the beach... I close by saying my stay at the Riu Palace Punta Cana was a great experience...

...The mini fridge is not replaced with the same drinks that were taken. When out in the beach towards the end of the resort the servers do not go out there to check in customers... I had to walk up to the pool area and get a server...

...They do have Jim Beam but it’s the luck of the draw you can watch waiters pour from a Jim Beam bottle and on far too many occasions it was not Jim Beam, what ever it was it was vile... Service at the bars and by the pool was first class waiters/bar staff work so very hard and always aim to please... The coffee shop staff were always welcoming, Lovely cakes, coffee and donuts were always in abundance... The room was large, well appointed and cleaned daily, the maids work tirelessly everything was always tip top... The drinks Guy always stocked our fridge daily, a few dollars a day left inside the fridge always got me several bottles of 7 up and cans of beer, they always went down well while I sat on the balcony waiting the usual 2 hrs for my beautiful Wifey to ready get ready... Thank you to all at the Palace we had a lovely holiday and much need break for the Rat Race of life...

...Dinner was prepared correctly 5 times out of 7 Seared tuna was fully cook and steak at house ordered medium rare got we’ll done... Great service at pool by Paul, Marcos and Alfredo... Also excellent service by Any and Polanco... Shout out to Ana morellis and Marie for keeping rooms and bathrooms clean...

...It took them an hour to brought some down and that was everyday, housekeeper did not leave any towels at all, so everyday we have to call the desk to request towels and everyday it took them hours... I even went to the desk prior to going to our yatch cruise that morning and talked to the agent standing there... It took them an hour to finally gave us a new television... Watch out you all this hotel got a terrible service...

...The room was very clean and the bed very comfortable... We preferred Luigi’s, the Italian restaurant... The Steak house was also very good... The pools were always kept clean and we had no problem getting a lounge chair although several had towels on them at 7.30am...

...They supply fire sticks to watch all sports. Our 1st week was lovely and quiet the food at le carte restaurant was beautiful fillet was tender but come the 2nd week when ordering fillet you got sirloin or some cheaper cut as it was fatty and folded over... On numerous times we ordered room service this took minimum 3 1/2 hours, rang reception 3 times and also visited reception 3 times the turned up 10:30 at night... The pool area is tidy and beds are comfy... I rang again @7 and by the time we got back balloons were put up...

...Room are clean Daily with clean towel, they sometimes come twice to our room check if we got clean towels... They do great job to keep the beach tidy from seaweeds, some days you can see some seaweeds but they taking care about it straightaway... Food is great loads choice everyday, the waiter's are really nice and helpful... As soon as he saw us come in , our table was ready, he always smile and had a great jokes he is big plus to company !!!... There is always someone around even on the beach they come in and asking if you want anything to drink... Los rosario we went there for drink every night after our dinner and they do really good job, loads of waiters around so they make sure you got always your glass full !... Swimming pool area also always tidy and great with entertainment...

...Every time we went to eat, the waiters were not around, and their attitude was a little rude... I texted the representative at Talixo and he told me I had to look for the driver... I explained to him that the other company were coming inside looking for people and they should have the courtesy to do the same... They never did and I was already late for my flight, so I ended up asking all the drivers until one finally said it’s me and he did not say hi or anything... The Riu has several hotels in the same area and I also noticed the employees have to walk 20 minutes each way when they arrive to work, the Riu doesn’t offer transportation for them...

...Our check-in was quick and they were accommodate our room request... In our room, the air conditioner was preset to a locked in temperature and you did not have to ability to adjust the temperature cooler... Room cleaning was efficient and they always restocked our fridge so an A+ for that... It also felt like they were holding back on pouring the alcohol lol... On the other hand, the bar service was pretty good and staff were friendly... At the beach, you had to make sure to get there early and reserve your chairs with your towels to get a spot... And finally the a la cart restaurants were mediocre...

...Been here for a week now and this place is such a let down if you are constantly waving dollars you will get served and acknowledged otherwise you will be rudely spoken to or ignored.Will serve you what ever random cocktail they decide to make regardless of what you ask slam drinks on bar (pool bar) and shout at you to get your drinks from the other end... Some staff are excellent cedaro in main buffet and the waiters in the evening entertainment area...

...We had 3 rooms (poolview in the 1050s) reserved and had issues with the toilet, shower heads, AC, and outlets at some point not functioning. We had to call maintenance several times... We asked the maintenance guy to fix it but he never did... The hotel was at half capacity, I think they could have given us a much better choice, but the lobby rep had an attitude when we requested a nicer room for our anniversary... Then they forgot to decorate the bed (as an anniversary courtesy) until we requested it again... Lunch buffet near beach didn't have a lot of options and had flies on the food everyday and staff did nothing about it, it didn't phase them at all... Staff during breakfast was excellent, very attentive and we really enjoyed seeing them every morning...

...Customers service is very so so and some come off kinda rude. First day we called a engineer to the room for a door issue and he had a attitude the whole time... We order Room service it took 1.30 hours... I called back 4x and then came to the desk... I am going to post a picture of this room service...

We came to Punta Cana for 6 days, but we had to extend our stay due to Hurricane Ian, so we moved to this place, last minute without reservations and we were very pleased with the service they provide. Special shout to Santiago, Angel and all the front desk team, very professional, kind and flexible, exceeding all our expectations...

From the minute we arrived we were made to feel really welcome, every member of staff was wonderful. Our room was spotless and extra little touches made us feel very special... The food was very good, always lots of choice in the buffet restaurant and always managed to get a table in the A la carte restaurants, we were there during hurricane Fiona and the staff worked so hard during and after keeping us safe and clearing up at record speed... Special shout out to Randy who looked after us around the pool and plaza and Yodalis in the daiquiri bar... We will definitely be returning and have recommended to friends and family... Thank you Riu palace punta Cana...

Amazing hotel ,friendly, helpful Food was great ,clean hotel and such hard working staff The clean up after the hurricane was well organised. FRAY the tiu rep was amazingly helpful and worked long hours without meal break to help people... Randy the waiter was awesome Hard working ,friendly and always happy, And Bebe (animation) Was fun and friendly, always encouraging people to join in We will be back...

The service from majority of the staff was horrible... They literally served 4 items the entire week I was there... BLT which was disgusting, cold fries, Ceasars sala & nachos with Luke warm cheese... Not to mention the room service attendees would literally walk in your room before knocking!... Overall this was the worst trip I've ever taken and I would never stay at another RIU...

Overall, it's a beautiful, even stunning resort. The rooms and grounds are very well maintained... The beach is beautiful with plenty of shade for us melanin challenged people (though still bring your hats, shirts, and buckets of sunscreen)... The staff are incredibly friendly and helpful, and man do they hustle!... You need to get out at the crack of dawn to get any beach or pool chairs... And it gets *crowded*, especially in the pool area... Lastly, as noted, the staff was very attentive and friendly...

We recently stay at the Riu Palace Punta Cana and what a great experience we had! Our room was just perfect, the food was amazing lots of options to choose from, the resort grounds are immaculate!... Good entertainment at night with different shows every night... Alba at the reception desk, she greeted us upon arrival and checked on us all throughout our vacation!... Michael, Rubiela, Esteban and Marco at the Isabela Restaurant were extremely accommodating always serving us with a smile and very attentive, regardless of how busy they were they always found a minute to serve us with warmth!... We will definitely consider returning to the Riu Palace Punta Cana with my entire family!...

...The RIU Palace was well worth the price... Lots of shade areas if needed around pools... Wish we took advantage of the room service but not enough time... Decor was nice in rooms and house keeping was very good cleaning rooms and providing enough towels etc... General drink service was great throughout the whole resort... You could get a freshly cooked omelette if you care to wait or maybe toast if you care to wait in the lineups... We did get the front desk involved a few times so we could ALL enjoy at least two specialty restaurants for dinner... Overall…… Hands down the best resort in a while...

...The hotel itself looks great, the junior suite we had was large and had a balcony, kingsize bed, large bathroom with large shower and even had its own optics which were rum, gin, vodka and whisky with a little fridge with all the drinks you need including water, the cleaner came everyday and changed what was needed. The restaurants are good, the main one had everything you needed from sushi to fish and vegetarian, there are 5 restaurants, 4 have to be booked on the same day when they open so sometimes you do not get in, best to go at opening time and get a booking for later, enjoyed the steak restaurant... There are 3 pools and a children pool which has small slides and water features, another for people who want to party from 3pm to 7pm as it has a pool bar, a quiet one if you just want to read and a larger one if you like the shade, they have covers that keep the sun out, nice beach with seats and flags which show if swimming is allowed in the sea, also you can experience many trips by going to see your rep, we enjoyed the rum and cigar tasting trip which also had a great shop with priced items... Everything is free apart from the trips, the staff do all they can to serve you well, we tipped 1 dollar for each round we bought, gave a dollar for breakfast, dollar for lunch and because we like taking our time 5 dollars at dinner, you can leave less but please leave something as the staff do not earn much...

The rooms are very nice and big, and the minibar and housekeeping staff are attentive and come every day... The staff at the swim up bar are also very kind and fun, and keep the drinks flowing... The beach is beautiful and we did not have trouble finding beach chairs, though overall the resort was much more crowded than we expected (including the swim up bar)... The property is beautiful and you can’t beat the location on the beach...

...Bedside there a whole resort filled with activities and entertainment that losing your mind over a room immediately seems pointless... The Japanese restaurant was a C+ but the rest of the a la cart rate A to B+ I always dine at the buffet as it gives me the most variety... The amenities Pool, beach, nightly hangout had great service IMO... Waited on from the time I show up to when I leave... A $1 or $2 per service when they are running from the bar to your seat at the beach yards many feet away with drinks goes a long way... A $2 to $5 tip after each meal also gets you the red carpet treatment... I have nothing but good things to say about the hard working server, service ( cleaners Yes I tip them for cleaning my room ) to the people cleaning the beach... I close by saying my stay at the Riu Palace Punta Cana was a great experience... I would recommend this resort and rank it high ⭐️⭐️⭐️⭐️ + looking forward to returning here in the future...

Well, this was our second visit, the first was in December 2019 - There are a few changes... Service at the bars and by the pool was first class waiters/bar staff work so very hard and always aim to please... The coffee shop staff were always welcoming, Lovely cakes, coffee and donuts were always in abundance... The room was large, well appointed and cleaned daily, the maids work tirelessly everything was always tip top... The drinks Guy always stocked our fridge daily, a few dollars a day left inside the fridge always got me several bottles of 7 up and cans of beer, they always went down well while I sat on the balcony waiting the usual 2 hrs for my beautiful Wifey to ready get ready... Would I stay at the Riu Palace Punta Cana again, absolutely it is a beautiful hotel and in my opinion the best hotel in the groups Punta Cana chain...

...Steak at Spanish restaurant was cooked correctly and lobster rice dish at krystal was prepared perfectly. Great service at pool by Paul, Marcos and Alfredo... Also excellent service by Any and Polanco... Shout out to Ana morellis and Marie for keeping rooms and bathrooms clean...

...After dinner on our first day, we noticed that our shower was all wet all over, we did not took one yet. My husband said maybe housekeeper took a shower???... It took them an hour to brought some down and that was everyday, housekeeper did not leave any towels at all, so everyday we have to call the desk to request towels and everyday it took them hours...

...The grounds are immaculate and the lobby is spotless. The room was very clean and the bed very comfortable... There are several specialty restaurants and an excellent breakfast and lunch buffet... We preferred Luigi’s, the Italian restaurant... The Steak house was also very good... Same with the buffets, lots of guys in sleeveless shirts and bathing suits... The pools were always kept clean and we had no problem getting a lounge chair although several had towels on them at 7.30am...

...1 overlooking the fountains near to the stage... Entertainment seemed to go up a notch for thanksgiving week visitors which seems unfair... On the whole the hotel looked lovely massive over sized entrance and reception area leading to a coffee/bar which I highly recommend using, also leads to the sports bar... They supply fire sticks to watch all sports... The pool area is tidy and beds are comfy... We went to the water park nearby which is free it’s outdated and needs a lick of paint... Beautiful beach but lots of people pestering you with jewellery, photos with monkey/lizard/parrot and clothing it was monotonous...

...Room are clean Daily with clean towel, they sometimes come twice to our room check if we got clean towels. Beach is very nice we come few days after hurricane Fiona so I was a bit worries... Loads of palm trees around so if you just want to chill and have a bit break from sun you can always finde a great spot... Food is great loads choice everyday, the waiter's are really nice and helpful... Raul 1 at la isabela (buffet) he is really goood !!... As soon as he saw us come in , our table was ready, he always smile and had a great jokes he is big plus to company !!!... Steak restaurant was good as well I really enjoyed the lobster there !... There is always someone around even on the beach they come in and asking if you want anything to drink... Los rosario we went there for drink every night after our dinner and they do really good job, loads of waiters around so they make sure you got always your glass full !... Swimming pool area also always tidy and great with entertainment... We went also to Riu party..Neon and Jungle party both was great atmosphere...

...Check in was quick and easy with no hassle. Arrived to our room which was lovely and cool , mini bar was well stocked … yes there was cheap versions of coke but quickly stocked with Pepsi light and 7up... Optics were full of alcohol and stocked as needed... Beautiful view from our hotel room which was cleaned daily with beautiful flowers placed on the bed and bathroom... There is a HUGE variety of choices of food and those who complain must be very fussy eaters... I never once had a cold meal and there was plenty... The restaraunt and bar staff could not do enough for us and did not expect a tip every time ... There was never a time I was bored at this hotel and there was plenty to do.The coffee shop is worth a visit which we did most days after being on the beach for a amaretto cold latte and cake...

We had a pleasant stay overall at the RIU Palace Punta Cana but there is lots of room for improvement at this hotel. It could be a 5 star hotel if some things were done better... Our check-in was quick and they were accommodate our room request... In our room, the air conditioner was preset to a locked in temperature and you did not have to ability to adjust the temperature cooler... Room cleaning was efficient and they always restocked our fridge so an A+ for that... The Saona party pool was nice but could get a bit crowded and loud at times... They had pre-mixed pina coladas and strawberry daquries and they were a bit too sweet... On the other hand, the bar service was pretty good and staff were friendly... At the beach, you had to make sure to get there early and reserve your chairs with your towels to get a spot...

...We had 3 rooms (poolview in the 1050s) reserved and had issues with the toilet, shower heads, AC, and outlets at some point not functioning... We were celebrating our anniversary and got a "romantic" room with view to the kiddie pool...really??... The hotel was at half capacity, I think they could have given us a much better choice, but the lobby rep had an attitude when we requested a nicer room for our anniversary... Then they forgot to decorate the bed (as an anniversary courtesy) until we requested it again... We walked to Riu Macao (adults only resort) to check out the differences and there was definitely a big difference in the public bathrooms and food options (at least for lunch)... Staff during breakfast was excellent, very attentive and we really enjoyed seeing them every morning...

...The other issue was: We had transportation included with “way bus tour and travel from Talixo” recommended by the hotel, however, when they had to pick us up at tue hotel to take us to the airport, no one came to see us at the reception...

From the minute we arrived we were made to feel really welcome, every member of staff was wonderful. Our room was spotless and extra little touches made us feel very special... The food was very good, always lots of choice in the buffet restaurant and always managed to get a table in the A la carte restaurants, we were there during hurricane Fiona and the staff worked so hard during and after keeping us safe and clearing up at record speed... Special shout out to Randy who looked after us around the pool and plaza and Yodalis in the daiquiri bar... We will definitely be returning and have recommended to friends and family...

Amazing hotel ,friendly, helpful Food was great ,clean hotel and such hard working staff The clean up after the hurricane was well organised... Randy the waiter was awesome Hard working ,friendly and always happy, And Bebe (animation) Was fun and friendly, always encouraging people to join in We will be back...

...Rooms are not cleaned daily and the food is mediocre Mini bar isn’t replenished as promised...

...(I’ve been to the Riu Palace in Cancun and it was 1000x better, this place just gives Riu Palace a bad reputation) The room was dirty…the pillow smelled like sweat, the bed sheets made me itchy and the shower looked like it was never scrubbed down. I had to wear my flip flop when showering...