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Hotel Riu Palace Punta Cana

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Traveler (5936)
Pool & Beach (1293)
Room & Suite (881)
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Overview
  • Excellent43%
  • Very good29%
  • Average15%
  • Poor7%
  • Terrible6%
Travelers talk about
“don manuel”(127 reviews)
“musty smell”(270 reviews)
“la bodega”(45 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Beachfront
Pool
Restaurant
Room Service
4 Star Hotel
All hotel details
Offers from Hotel Riu Palace Punta Cana
Special Offer: Receive 500 free points
Hotel packages
Offers from Hotel Riu Palace Punta Cana
Special Offer: Receive 500 free points
Hotel packages
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Reviews (5,351)
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3,613 results
Traveler rating
1,242
1,095
640
342
294
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LanguageEnglish
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1,242
1,095
640
342
294
Show reviews that mention
All reviewsdon manuelmusty smellla bodegaspecialty restaurantssports barpalm treeskrystal restaurantcaribbean streetdominican republicmake reservationsother resortssteakbeautiful beachplenty of chairsthe wait staffmain buffetoutback safari
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1 - 5 of 3,613 reviews
Reviewed 3 days ago

The hotel was nice and the staff was friendly but the elevator did not work most of the time (I was on the 3rd floor), there was no room service, and the only food that was available when the restaurants were closed was hamburgers/hot dogs/nachos....More

Thank 148takeishaf
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta CanaResponded yesterday

Dear guest, Thank you for taking the time to give us an honest feedback following your recent stay with us and for highlighting our staff as well as the view from your assigned room. At the same time, we wish to inform that our all-inclusive...More

Hotel's Favorite
Reviewed January 18, 2018

I have been to a few resorts in my time, and I definitely enjoyed the Riu Palace. Admittedly, the resort is a little older, and as such isn't perfect everywhere, but the occasional blemish or painted over area certainly didn't have any impact on our...More

10  Thank PupperDog
Reviewed 1 week ago

It was our first time to the DR. We have been to Mexico several times and decided to try something different. DR is very windy and it rains almost every day when we were there. The Hotel was very outdated. We were told that they...More

2  Thank lisa c
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta CanaResponded 4 days ago

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests and for this reason we are very sorry to learn that you...More

Reviewed 1 week ago via mobile

Before even checking in my stained my pants while sitting in their lobby dimitiré was filthy, when i finally got into my room the smell of mold that room had was disgusting all the drinks in the mini fridge were FROZEN ! when i turned...More

1  Thank Jeremy S
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta CanaResponded 4 days ago

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to providing excellent quality of products and services to our guests. It is disappointing to learn that you left our hotel thinking otherwise. We...More

Reviewed 1 week ago via mobile

I stayed in the hotel and it was a lovely experience...the hotel really looks like a palace, every place you look its beatiful Pro: friendly staff, wifi really good signal and of course the structure of the hotel Cons: specialty japanese restaurant not so good...More

Thank crisvazdecarvalho
View more reviews
About
Amenities
Top amenities
Room Service
Pool
Restaurant
Fitness Center with Gym / Workout Room
Beachfront
Free Internet
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Babysitting
Breakfast included
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
$202 - $453 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Romantic Hotel in Punta Cana
#65 Top resorts Hotel in Punta Cana
#65 Luxury Hotel in Punta Cana
#69 On the Beach Hotel in Punta Cana
#69 Spa Hotel in Punta Cana
Room types
Suites, Family Rooms
Details
Price range
$202 - $453 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Romantic Hotel in Punta Cana
#65 Top resorts Hotel in Punta Cana
#65 Luxury Hotel in Punta Cana
#69 On the Beach Hotel in Punta Cana
#69 Spa Hotel in Punta Cana
Room types
Suites, Family Rooms
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Traveler (5936)
Pool & Beach (1293)
Room & Suite (881)
Dining (429)
Family and Play Areas (63)
Amenities (41)
Business Center & Event Rooms (23)
Questions & Answers
Ask a question
windmill68025
April 16, 2018|
Answer
Response from czarodziejka |
Yes, there are elevators.
1
Vote
Brenda Fraser C
April 12, 2018|
AnswerShow all 2 answers
Response from czarodziejka |
Renovation of the hotel includes everything: rooms, reception with lobby, restaurants. In place of one large pool and SPA will be 3 smaller pools. In addition, there is new construction (new wing) on the right side of the... More
1
Vote
Room Tips
"I would not recommend staying above the court yard, very noisy at night."
Read review
"You spend so little time in your room, why pay for ocean view??"
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"avoid rooms over the evening entertainment"
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"None that i'm aware of."
Read review
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