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Hotel Riu Palace Punta Cana

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Hotel Riu Palace Punta Cana
Hotel Riu Palace Punta Cana
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4,546 Reviews from our TripAdvisor Community

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Showing 3,118: English reviews
Reviewed yesterday NEWvia mobile

The Riu palace punta cana is a fantastic hotel . The beach it's set on is fantastic , you can walk left or right for miles , thousands of coconut trees and the beautiful sand make for gorgeous photos . The sea isn't as you might expect in the Caribbean as this beach faces the Atlantic Ocean . The water...

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Thank Tupac96
Reviewed 3 days ago NEW

The official photo's and write up sadly do not reflect on the Riu Palace Punta Cana. We went for a family wedding and sadly this hotel let the trip down. The hotel is not at the standard expected the floors all around the hotel are constantly slippy and made even worse when it rains as most of the walkways are...

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2Thank Matthew E
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve...

Reviewed 4 days ago NEWvia mobile

After our experiance last year in the nabor RIU clubhotel . Our friends and us wanted to taste the Riant Palace hotel with the gold labels. We found out that all the workers at the palace have the same kindness and caring for their customers as in the clubhotel. The restaurants serves most the same kind of food but the...

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1Thank Jurgen8620
Reviewed 4 days ago NEW

This resort is absolutely gorgeous on it's sprawling land; however, if it ever rains you should not walk out of your rooms, the rain just floods the walk ways and walking is impossible, the poor staff work so hard trying to keep the hall ways clean that they cannot even focus on the rooms, which was smelly and moldy, that...

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Helpful?
Thank Lorna A
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable. We are deeply disappointed to find that our team did not...

e. brunswick, NJ
Reviewed 5 days ago NEW

The WORST dirty, smelly, old rooms that have ROACHES and BLACK MOLD. (The poor maid was sweet though!) Changed rooms 3 times. Front desk guy visibly irritated by us..he actually CURSED about me in Spanish - didn't think i understood him, but i did- caused a huge argument when i told him in Spanish that I understood him!!! The guy...

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1Thank neesee66
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable. We are deeply disappointed to find that our team did not...

Harrisonburg, Virginia, United States
Reviewed 1 week ago

Most staff tried very hard to please but they couldn't make up for the poor overall condition of this resort. My family lost weight on this vacation. Food was the same thing every day and the specialty restaurant food was not much better. Quantity and availability was great, but quality was poor. I was with a group of 40 people...

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Helpful?
2Thank Chris R
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear guest, We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your valued feedback. For us every comment is helpful in improving the hotel’s services and for ongoing and future staff training. On the one hand, we would like to thank you for bringing up your...

Reviewed 1 week ago via mobile

Older but decent resort. Food was OK. Same food at the buffet most days / nights. Food at theme restaurants was bad. Ordered Osso Bucco in the Italian restaurant and ended up getting what resembled Beef Stroganoff in the weight watchers portion ! The only wine that was edible throughout the series was the sparkling wine ( don't bother with...

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Helpful?
Thank Domenic M
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear guest, Thank you very much for taking the time to write a comment about your stay at our resort. For us every comment is helpful in improving the hotel’s services and for ongoing and future staff training. Since gastronomy has always been very important to RIU we regret that we failed to meet your taste with the wide range...

Warrenton, Missouri
Reviewed 1 week ago via mobile

Our family of 9 traveled and had a wonderful experience. Especially attending to my 2 1/2 year old nephew. Staff was amazing in entertaining him and always went out of there way for him. Beaches were clean and plentiful for shade for little ones. Food can get a little redundant but that's to be expected. Our room was clean and...

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Thank mymoomybama
Brooklyn, New York
Reviewed 1 week ago

Room within average I do not encourage anyone to spend that money in this hotel. The girls work hard to keep the room clean but the room smell from the first day. The drinks the juices has no taste is it a juice or punch artificially flavored. Flies at breakfast /lunch and dinner . Quality of food less than average...

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4Thank paulmina
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. It is important to inform you that we do check daily our food offer and quality in our restaurants where we provide a wide selection of dishes catering for all tastes. This hotel offers five specialty restaurants as well as the main buffet that...

Reviewed 1 week ago via mobile

We were having our vacation in the hotel with my family and parents in law. The floors are made of very slipery stones. After raining the whole outside of the hotel is like an iceskate arena. My mother in law slipped, felt on her head and was hospitalised for over 5 weeks in the Dominican Republic. The hotel was immediately...

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5Thank Rolf S
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear guest, Firstly we regret the described inconveniences. Please rest assured that RIU Hotels & Resorts greatly cares about the safety and well being of our clients. We understand your concerns and we hope that you have completely recovered. We apologize that you did not feel adequately attended by our hotel management. They tried to do their best under the...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Free Breakfast
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
* Located on Arena Gorda Beach in Punta Cana * Inside the Riu Resort, along with the Riu Palace Macao, Riu Palace Bavaro, Riu Naiboa hotels and the ClubHotel Riu Bambu * The Splash Water World will be opened from 1st November 2016 * 4-story building * Surrounded by 63,000 m2 / 75,000 sq. Yards of lush gardens * Complimentary sun loungers on the beach * 50 km / 31 miles from Hig??Ey * 30 km / 19 miles from Punta Cana Int???L. Airport ... more   less 

Additional Information about Hotel Riu Palace Punta Cana

Address: Playa de Arena Gorda, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $188 - $435 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Punta Cana 4*
Number of rooms: 612
Reservation Options:
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Also Known As:
Riu Palace Punta Cana Hotel Punta Cana
Punta Cana Riu Palace
Riu Palace Hotel Punta Cana
Hotel Style:
#43 Romantic Hotel in Punta Cana
#44 Family Hotel in Punta Cana
#54 Top resorts Hotel in Punta Cana
#54 Luxury Hotel in Punta Cana
#55 Spa Hotel in Punta Cana
#57 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Riu Palace Punta Cana staff and other travelers.
237 questions
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Questions? Get answers from Hotel Riu Palace Punta Cana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Just do not go when it's rainy season. Rooms are musty smelling.”
 of 5 bubbles lornaa659, 4 days ago | Read review
“Check before you go if it rains you cannot do anything and you just to stay in your room or in the hall or sit in any restaurant”
 of 5 bubbles paulmina, 1 week ago | Read review
“2nd and 3rd floor 2040-2060”
 of 5 bubbles U8196PKjamesg, 2 weeks ago | Read review
“Speak to people who have travelled before before you book as not good. Best advise go to a different country”
 of 5 bubbles beckyw316, 2 weeks ago | Read review
“Rooms with sea view”
 of 5 bubbles yaniredenicep, 3 weeks ago | Read review
5 of 5
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