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Hotel Riu Palace Punta Cana

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Hotel Riu Palace Punta Cana
Hotel Riu Palace Punta Cana
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4,681 Reviews from our TripAdvisor Community

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Showing 3,191: English reviews
Ridge, New York
Reviewed yesterday NEW

we actually stayed in Feb of 2015but the calendar won't let me go back that far. Very friendly staff, nice rooms, excellent entertainment, LOVED THE POOL BAR including the bartenders and activities!!! The food was very good, the weather PERFECT. One girl in our group had a birthday and the staff, particularly the bartender in the sports bar, went out...

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1Thank chula58diva
Mpls., MN
Reviewed yesterday NEW

My husband and I have stayed at many RIU's. We vacation to vacation! Not to be room inspectors, drink or food connoisseurs....we go to relax and have fun. Before leaving we read many of the negative reviews and knew we would be fine. I'm a very picky eater, I always found something to eat. If I didn't like a drink,...

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3Thank hwy.
Reviewed 3 days ago NEW

My fiancé and I spent a full week at the Riu Palace Punta Cana. (2/9/2017 - 2/16/2017) My parents came and met use for the weekend, as well. The hotel was definitely on a slice of paradise, very close to the beach (read: directly on the beach,) and had delicious food. The biggest issue with this resort was that it...

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4Thank Ingrid Rachel T
East Troy, Wisconsin
Reviewed 3 days ago NEWvia mobile

We had the pleasure of staying at a Riu Palace, Puerto Vallarta and last year at Riu Palace, Riviera Maya. Had a great time at both. I wish I could say the same about Riu Palace, Punta Cana. The first room we were assigned to had water all over the bathroom floor. We were given a different room but unfortunately,...

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1Thank Elaine K
lexington, United States
Reviewed 4 days ago NEW

We started out paying for a up grade . we got the the room and it had broken drawers and mold . We then tried another room it had mold to. We asked to be moved to another sister hotel . That is when we asked the hotel manager . He wanted us to look at one more room. It...

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1Thank Y3538QGcindym
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. We would like to clarify that humidity is something very typical of a tropical climate. Our internal system is created to mitigate this. In order to guarantee a maximum level of comfort our staff is constantly trying to keep our property clean and well...

Dunmore, Pennsylvania
Reviewed 6 days ago NEW

We just returned form Riu Palace Punta Cana (2/6/17 to 2/13/17) and were concerned regarding the many negative reviews. While there may be some opportunities for improvement by in large we had a very good time and were awed by the service provided. Service: (A+) From Rosimergy at check-in (quick, efficient, pleasant), to Francisco (excellent waiter at buffet), Victor (pool...

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5Thank maratom52
norfolk
Reviewed 6 days ago NEW

went there a couple of years ago, and by peoples comments the place has not changed, the front looks very plush, and inside reception is nice, but wait until you get to your room, dingy, not cleaned very well, sofa I sitting area of room could do with new covers, food not bad, but not brill, swim up pool, well...

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3Thank lyn w
Brooklyn, NY
Reviewed 6 days ago NEW

A beautiful and well maintained resort. Upon arrival, which was a great experience, arranged by the resort, we entered the lobby. We were immediately struck by how nice it was. The greeting by the well equipped staff further gave us encouragement. We took a chance on this resort because the deal was so great and were a bit reserved. Thanks...

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3Thank Ambopat
Tallinn, Estonia
Reviewed 1 week ago NEW

We arrived in the evening after long and difficult flight. The room was terribly old, the smell was disgusting! The bathroom is old dirty, toilet didn't work. The bed was wet. 350 euro per night is unbelievable for the conditions. The food is always overroast and smell in the restaurant is terrible, always smoke and after all your clothes and...

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1Thank Jekaterina30
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We regret that your stay at our hotel did not fulfill your conception in general. Our policy is to make every attempt to please and keep our guests content. We are deeply disappointed to find that our team did not turn around...

Reviewed 1 week ago NEWvia mobile

The rooms are outdated & smell musty. The food was not good. But the thing that bothered us the most was maids coming to our room begging us to buy jewelry, shoes etc. When we said no they would say 'Please Don't tell". I know it's a poor country & I understand they want to make extra money but it...

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1Thank Dana W
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Punta Cana, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable. It is important to us that our guests feel...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Breakfast included
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
* Located on Arena Gorda Beach in Punta Cana * Inside the Riu Resort, along with the Riu Palace Macao, Riu Palace Bavaro, Riu Naiboa hotels and the ClubHotel Riu Bambu * The Splash Water World will be opened from 1st November 2016 * 4-story building * Surrounded by 63,000 m2 / 75,000 sq. Yards of lush gardens * Complimentary sun loungers on the beach * 50 km / 31 miles from Hig??Ey * 30 km / 19 miles from Punta Cana Int???L. Airport ... more   less 

Additional Information about Hotel Riu Palace Punta Cana

Address: Playa de Arena Gorda, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $213 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Punta Cana 4*
Number of rooms: 612
Reservation Options:
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Also Known As:
Riu Palace Punta Cana Hotel Punta Cana
Punta Cana Riu Palace
Riu Palace Hotel Punta Cana
Hotel Style:
#43 Romantic Hotel in Punta Cana
#44 Family Hotel in Punta Cana
#54 Luxury Hotel in Punta Cana
#56 Top resorts Hotel in Punta Cana
#57 Spa Hotel in Punta Cana
#59 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Riu Palace Punta Cana staff and other travelers.
282 questions
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Questions? Get answers from Hotel Riu Palace Punta Cana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“rooms on the right facing the ocean seem to be better”
 of 5 bubbles Y3538QGcindym, 4 days ago | Read review
“Rooms on outsidecorriders are quiet.”
 of 5 bubbles maratom52, 6 days ago | Read review
“Do not choose the hotel!”
 of 5 bubbles Jekaterina30, 1 week ago | Read review
“Higher floors have less musky smell, south side are much quieter. Recommend get room in middle of resort 3022/3021 close to everything.”
 of 5 bubbles TONYR69422, 1 week ago | Read review
“a suite towards the beach. a junior suite would likely be fine instead of the upgrade to the deluxe.”
 of 5 bubbles kellic406, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question