Food was excellent, mainly did Buffett. Orlando and Vincente were our main waiters, so friendly. They remembered each morning what we drink. Nice people! Cafe had excellent coffee drinks and desserts each evening. Sports bar had wonderful cafe paradise at 5 am we got them went to watch sunrises. Lady with an A name I believe Alma may be spelled wrong, but she was so nice made incredible coffee drinks. Check in gentleman was so kind and helpful. Riu had covid test right there to get ready to fly home.
Very disappointed. Beach was full of brown seaweed which the Riu did not seem to clean up. As a result, it smelled bad and had a lot of sand fleas. The rooms were showing their age. Entertainment was bismal and staff didn't seem very excited to be working there. Not going back
We had a great stay! The staff and personal was super kind and always helpful. Felix, the manager was really kind and always in a good mood. Very clean even in the early mornings! We went with all of our family including a baby and it was a great safe place. There are great shows during the night time and good activities to take part in.
So here you are, reading this looking for true reviewed of this hotel. Well my fastidious friend, strap yourself in and hold on. September 27 - October 04, 2021. First - in and out of the country you will need to fill in your information to a website - ask your agent. or, Googe: access electronic ticket of entry and exit dominican republic You should see a link that says "eticket dot migracion dot GOB dot DO" sorry, i would add the link if trip advisor let me... You will need to complete this in AND out of the country. Make sure it works in your phone - my google chrome gave me oriblems. Download a second browser just in case. It will cause delays if you can't get it to work. if you are from Canada, you will need 20usd(exit tax) and 80usd (covid PCR test) per person. This ideally is cash. You can pay for your PCR test at the doctor's office that is about 15 min walk away (pay, bring receipt to tester at the hotel), but trust me it's a pain in the @$$. When we arrived at the hotel we were barely greeted by the receptionist. We were checked in and sent on our way only to notice an hour later we were not given our arm bands. Super. First impressions of the hotel were ok in the lobby - big but very quiet. I have never been to Russia but feel this is what the Kremlin is like during peace time - it's nice but you know it's probably not right. In terms of colors - blue not purple. Not sure why, but it was interesting. The room was ok. The shower doesn't have a door and when you shower you have water constantly escaping into the bathroom and pooling around the toilet. Annoying and dangerous. We had to use a spare body towel every day as a floor mop to keep things dry. The water from the fixtures had a funny sewage smell (slight but noticable); I strongly urge you to avoid drinking the running water in the rooms. We even avoided brushing our teeth with it in fear of travellers trots. The room had a double sink and little counter spade for your "stuff". Consider blocking one sink and using it for counter space. Final word on the room (and general comment on the hotel). It's really showing its age. Grout missing, damage to the walls and a really bad painting job everywhere. Seriously, the paint is kinda funny. The hotel was built in 06ish but it has signs of neglect. I found all the towels (especially the pool towels) had a smell - in the middle of clean and dirty. Rinsed? Please be advised - if it rains you need to be very careful on the tiles in the hallways. Slippery when wet - very much so. Seaweed - sargassum seaweed is very prevalent on the beaches. It's not being removed very often so you are getting the smell AND sand fleas in abundance. Bring bug spray for your lower legs. Also, the water was dark and murky - not like the clear waters you are expecting. This is in the Atlantic side of the island - take a trip to the Caribbean side if you want the nice waters. Nightlife - basically non existand and boring. When you come out of dinner around 8 you are treated to a sea of adults sitting in the open air, drinking and watching about a dozen children dance with a turtle. The adult entertainment starts at 930 but (I'm hoping due to covid) the trutle was more entertaining. No Michael Jackson impersonator? The lobby bar was quieter then a cemetery (see above), with the piano available on only a few evenings. Oh, and the coffee bar opens at a very reasonable 10 am. Perfect to nurse a mid-morning hang over. Sports bar - all the food was cold and you needed to pay extra for the pool tables. Nickle and dimes Riu - it's all inclusive. Have it for free or remove them. Riu card - What the hell is the point of a RIU card? I have been to 4 Riu hotels and presented this card with the expectation of some kind of gesture to praise my loyalty. Free upgrade? Free dinner on the beach? Free pen? Look the other way when I take the lobby pen? Nothing. If you check online it suggest you need to live at a Riu to get any kind of benefit. Final gripe - the hotel was notified that this was both our honeymoon and my wife's birthday. No response. Thanks Riu, love you too. On the positive side - a handful of the staff were extra friendly (probably compensating for the super unfriendly ones you will definitely notice). I would like to give a shout out to Architect at the steak house, and the lovely man at the door of Krystal. I found the pool bartenders to be great as well. I've seen reports of the Italian being disappointing. We found it to be perfectly fine. Pro tip - you are welcome to order 2 Entree if you really want 2 options. The portion sizes are fine but not huge. Just tip your server. Overall - it was a vacation. It was sunny when it was sunny, it was nice when it was cloudy too. There is enough booze and food to keep you satisfied and the amenities are fine. The hotel is not the best kept and it's kinda boring. If you won't entertain the adults before 930pm maybe you should keep the swimup bar open longer than 630. It's lit up and you can sacrifice a staff member to provide lifeguard duty. As a contrast - we stayed at the Riu Palace Mexico and found that place basically the same layout but felt totally different. It's kinda like the Mexico location cares more. ¯\_(ツ)_/¯…
We spent a wonderful holiday in this hotel for 14 days. Very nice and elegant object. Comfortable rooms. Very tasty food , everyone will find something for themselves ,a variety of menus. Very nice and helpful whole hotel staff , I will single out Mr. Fisne Celesten -reception staff , very competent and helpful. He was helpful in finding my lost suitcase. The downside is the beach full of algae. Rarely cleaned, no equipment. In Iberostar they have a special tractor for cleaning the beach and there it is clean. Despite Covid-19, crowds of tourists in the pool at the bar. Despite the large number of tourists from Polish there is no Polish program on TV! I recommend this hotel for your vacation. Best regards