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Hotel Riu Palace Punta Cana

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Pool & Beach (683)
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About

#54 of 93 all-inclusives in Dominican Republic
Location
4.6
Cleanliness
4.6
Service
4.5
Value
4.4
Travelers' Choice

El Hotel Todo Incluido 24 horas Riu Palace Punta Cana abre todo el año y está situado en la zona vacacional de Punta Cana, en la costa este de la República Dominicana, forma parte de RIU Resort con cuatro hoteles hermanos, está situado en la Playa Arena Gorda, que se extiende a lo largo de 26 km. RIU Palace es la categoría más elegante de la cadena hotelera RIU, con hoteles que cumplen con los más altos estándares en términos de lujo, excelencia y sofisticación, creando una experiencia única. Su ubicación es ideal por su proximidad al aeropuerto de Punta Cana PUJ (25 km) y El Cortecito (10 km) e invita a explorar la zona. El hotel dispone de 612 habitaciones acogedoramente amuebladas con Wi-Fi gratuito y ofrece muchas comodidades. Relájese en nuestro spa o póngase en forma en el gimnasio. 4 piscinas al aire libre, 1 piscina infantil. Animación diurna y nocturna, así como nuestra discoteca Pacha. Para los amantes de la gastronomía, ofrecemos estaciones de cocina en vivo en nuestro restaurante principal, restaurantes japonés, brasileño, italiano y de fusión, así como 5 bares.

#RiuParty en el Hotel Riu Palace Punta Cana

¿Te gusta disfrutar de las mejores fiestas durante tus vacaciones? ¡RiuParty está hecho para ti! Baila al ritmo de la música de los mejores Dj's y transfórmate con los espectáculos y performance que te ofrece cada fiesta. ¡Aprovecha tu Todo Incluido y disfruta de la mejor diversión con RIU!

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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Water park
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
Show more
Room features
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
Spanish
Hotel links
Special Offer:10% off Riu Class members
Traveler Insights
This summary was created by AI, based on 138 recent English reviews.
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Hotel Riu Palace Punta Cana, a beachfront property, is often praised for its location and scenic surroundings. According to some guests, the hotel maintains a high standard of cleanliness and offers a variety of appreciated amenities, including clean pools and comfortable rooms. However, many travelers have expressed dissatisfaction with the noise levels, and some have reported issues with housekeeping, room service, and maintenance. While the service is generally acclaimed, some guests found it inconsistent. Many travelers consider the hotel overpriced, citing subpar food and disappointing service as factors affecting the overall value.
Location
Beachfront
Atmosphere
Lively
Rooms
Dated
Value
Overpriced
Cleanliness
Spotless
Service
Inconsistent
Amenities
Comprehensive
Location
Beachfront
Travelers commend the hotel's location, frequently highlighting its beachfront placement and scenic surroundings as key benefits.
  • Dave Fox BrightwaterVilla.co.uk
    Dave Fox BrightwaterVilla.co.uk
    Jul 2023 12 contributions
    ...Lovely location, nice beach, abundant palm trees...
  • 50Stephanie1229
    50Stephanie1229
    Apr 2023 1 contribution
    ...The location is great, the staff is friendly and courteous, they have one of the best beaches in all of Punta Cana, the food is fresh and there are plenty of options, the entertainment is fun, the swim up bar is always a good time…I could go on & on...
  • Sam B
    Sam B
    Mar 2023 2 contributions
    ...The waiters in the restaurant shout at guests to sit in their location so they can get tops...
  • Meena W
    Meena W
    Feb 2023 22 contributions
    Wonderful location, beautiful property and great food...
  • RHpost83
    RHpost83
    Feb 2023 18 contributions
    ...The location is perfect, the rooms are big and clean, staff is friendly and helpfull...
  • Annie S
    Annie S
    Jan 2023 1 contribution
    ...The property is beautiful and you can’t beat the location on the beach...
  • Davidedgeworth
    Davidedgeworth
    Jan 2023 15 contributions
    ...Location is good for the beach which was great...
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Atmosphere
Lively
The hotel provides a lively atmosphere with music and dancing, but some guests found it noisy. Special touches in room decoration were appreciated, but some were missed.
  • Kimberlee P
    Kimberlee P
    Aug 2023 1 contribution
    ...Played 90% merengue music...
  • Dave Fox BrightwaterVilla.co.uk
    Dave Fox BrightwaterVilla.co.uk
    Jul 2023 12 contributions
    ...Great room, comfortable bed...
  • William J
    William J
    Jun 2023 3 contributions
    ...The lobby is beautiful but, unfortunately, there was no welcome drink (we're used to that in all-inclusive resorts). The rooms are generously sized and we loved the fact that our connecting rooms are actually 2 completely seperate rooms only joined by an entry/exit hallway...
  • RJHardy
    RJHardy
    Jun 2023 19 contributions
    ...Only downside was the guests that decided they would play their music very loudly at the pool. Two sometimes three groups all Playing different music along with the hotel music, I would suggest management put a stop to this and ban speakers as most other hotels do...
  • Hope Z
    Hope Z
    May 2023 2 contributions
    ...The night time entertainment is geared towards children earlier on (before 8:30 i’d say) and then after that it becomes more dancing and singing for the adults...
  • Marie C
    Marie C
    Mar 2023 1 contribution
    ...The coffee bar in the lobby was nice... The resort could use more local music... The lobby and restaurant were oddly silent with no music...
  • Kaitlyn Peffley
    Kaitlyn Peffley
    Mar 2023 3 contributions
    ...He was always willing to dance along to my music was quick with service as well as personable and was a highlight of my vacation!...
  • Sam B
    Sam B
    Mar 2023 2 contributions
    ...But these guys sadly feel like a Jukebox...
  • MrJohn1972
    MrJohn1972
    Mar 2023 32 contributions
    ...If that’s your thing Riu looks to offer some serious party atmosphere...
  • Guest315 W
    Guest315 W
    Feb 2023 3 contributions
    ...Live music in the evenings was so-so, but if you drink enough(I do not lol) then it is fine...
  • Lynda G
    Lynda G
    Feb 2023 31 contributions
    ...Decor was nice in rooms and house keeping was very good cleaning rooms and providing enough towels etc...
  • Margarida N
    Margarida N
    Feb 2023 1 contribution
    ...They kept everyone moving and dancing. A big shoutout to Leandro, Ray, Joel and the DJ !...
  • wendy V
    wendy V
    Feb 2023 1 contribution
    ...They decorated my mom’s room for her birthday...
  • Meena W
    Meena W
    Feb 2023 22 contributions
    ...Rooms are good size with a large private balcony...
  • FrequentFlier243378
    FrequentFlier243378
    Jan 2023 1 contribution
    ...Annie our housekeeper decorated our room so cute with animal towels and flowers...
  • Robert Sigaran
    Robert Sigaran
    Jan 2023 1 contribution
    ...It also has a disco inside resort area...
  • Raouf S
    Raouf S
    Jan 2023 50 contributions
    ...Riu party has disco & 2 pools inside... one of the nicest room 2125...
  • frankC1728HU
    frankC1728HU
    Dec 2022 1 contribution
    ...Hot days, cool nights, so romantic, my wife loved the rose pedals on the bed, she thought I had them do it!...
  • Sharron H
    Sharron H
    Dec 2022 13 contributions
    ...The junior suites are clean and spacious...
  • Shelby
    Shelby
    Nov 2022 39 contributions
    ...On the whole the hotel looked lovely massive over sized entrance and reception area leading to a coffee/bar which I highly recommend using, also leads to the sports bar... The pool area is tidy and beds are comfy... We had a anniversary while we were there and my partner asked if they could decorate the room...
  • evie107
    evie107
    Nov 2022 5 contributions
    ...There is a pianist right by who plays beautiful at night...
  • VERONICA G
    VERONICA G
    Nov 2022 1 contribution
    ...Lots of Latino music/singers for dancing...
  • Abbie
    Abbie
    Nov 2022 2 contributions
    ...We went to the Riu Neon Party which was good!...
  • Daniel D
    Daniel D
    Oct 2022 13 contributions
    ...At the small stage they had 2 singers that basically sang karaoke songs off an iPad lol...
  • chelseagirl46
    chelseagirl46
    Oct 2022 43 contributions
    ...We were really cheesed off that not only were we not included in it but on those 4 nights there was nothing apart from the same singers every night ...
  • Babita M
    Babita M
    Oct 2022 1 contribution
    ...And believe me I know, because I have been to party’s at Las Vegas with the number 1 DJ’s of the world, But nothing can beat RIU party’s!!!...
  • Damaris
    Damaris
    Oct 2022 14 contributions
    ...We were celebrating our anniversary and got a "romantic" room with view to the kiddie pool...really??... Then they forgot to decorate the bed (as an anniversary courtesy) until we requested it again... Finally got the decor on the 3rd night but with no wine bottle (previously requested)...
  • Silvie barcisova
    Silvie barcisova
    Oct 2022
    ...We went also to Riu party..Neon and Jungle party both was great atmosphere...
  • Claire F
    Claire F
    Sep 2022 32 contributions
    ...Rooms spacious, massive bed, sofa area, walk in shower and fully stocked bar... We stayed around the main pool for the morning then moved to the bar pool for the afternoon for cocktails, music and entertainment off the reps...
  • J H
    J H
    Sep 2022 1 contribution
    ...Rooms were lovely, kept very clean and the mini bar was re stocked and filled daily... Didnt watch any of the shows so cant comment on them however the live music of a night before the shows was quite good...
  • car0linam89
    car0linam89
    Sep 2022 1 contribution
    ...They make you feel like home...
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Rooms
Dated
Guest feedback on rooms is mixed, with some praising cleanliness and size, while others cite issues with maintenance, cleanliness, and outdated decor.
  • Alexis K
    Alexis K
    Aug 2023 2 contributions
    ...The rooms wreak of mold and must, the sheets smell humid, the ac barely works (at full blast the coldest it got is 76 degrees in our room…), the food is horrible, the wine tasted watered down, the liquor in the cocktails has a horrible after taste... The most offensive overall is the disgusting smell in the rooms...
  • Mark A
    Mark A
    Jul 2023 4 contributions
    ...Rooms have mold and mildew, a horrible cleaning chemical smell resides... Talking with others there was a list a mile long of people trying to get out and book elsewhere... My opinion, they need the revenue and are not informing guests of issues before travelling... This hotel wouldn’t even compete with a Fairfield Inn or SpringHill Suites...
  • William J
    William J
    Jun 2023 3 contributions
    ...The rooms are generously sized and we loved the fact that our connecting rooms are actually 2 completely seperate rooms only joined by an entry/exit hallway...
  • Valerie P
    Valerie P
    Jun 2023 1 contribution
    ...We made reservations for 7:45pm only to be notified that our reservation was cancelled because they had a large party and no room...
  • Joyce W
    Joyce W
    May 2023 4 contributions
    ...They offered free room service but it was very basic and generic they could stand to upgrade the room service menu...
  • Irot R
    Irot R
    May 2023 2 contributions
    ...The man checking us in did not provide any info about the hotel or how the all inclusive worked, instead he told us he was gonna upgrade our room for us if we gave him a tip. We gave him 10$, got to our room and the welcome note already had had our names on it... The room and overall property was nice and well taken care of...
  • amarilispr
    amarilispr
    Apr 2023 54 contributions
    ...Rooms are a little tired and the bed was not very comfortable, we didn't mind that much since it was for only 4 nights...
  • chictee2023
    chictee2023
    Mar 2023 1 contribution
    ...The bathroom toilet got clogged and the water leaked on the floor from the shower some but the rooms were cozy...
  • Terryoldschool
    Terryoldschool
    Feb 2023 16 contributions
    ...Our room on the 3rd floor had a beautiful view with a great balcony. There was a solid wall between rooms that went up about 3/4 to the top... The people in the next room were out there constantly smoking!... If you do dedicate a part of the rooms to smokers only...
  • markeisha c
    markeisha c
    Dec 2022
    ...1st my reservation states I booked 2 separate rooms..the first room which titled 2 bedroom jr suite and the second a jr suite superior. Spoke to front desk on several occasions prior to the trip to confirm the reservations and room type... At check in I was told they don’t have 2 bedrooom suites and instead placed us in 2 seperate rooms with 2 double beds pushed together in each... 2nd..one of the 3 room they put us in smelled sour like mold and mildew... Furthermore they took a bunch of towels and stick dust pans to clean up the water that was flooding our room as well as the 2nd room across the hall... They did move us to another room (no upgrades) the same exact styled room but luckily this one did not smell of mildew...
  • Jeanette B
    Jeanette B
    Dec 2022 1 contribution
    ...Checked in was okey even though we had to moved rooms, they put us on two beds which is unacceptable. The 2nd room was great till we encountered some problems... Hopefully the next guest in that room won't be electrocuted... Watch out you all this hotel got a terrible service... Our room was 0013 maybe not a good number?...
  • PSM
    PSM
    Dec 2022 10 contributions
    ...The room was large, well appointed and cleaned daily, the maids work tirelessly everything was always tip top...
  • reregister2022
    reregister2022
    Nov 2022 1 contribution
    ...The housekeeping, Room Service and Waiter staff were very accommodating to my vacation stay...
  • Daniel D
    Daniel D
    Oct 2022 13 contributions
    ...Our check-in was quick and they were accommodate our room request... In our room, the air conditioner was preset to a locked in temperature and you did not have to ability to adjust the temperature cooler... Room cleaning was efficient and they always restocked our fridge so an A+ for that...
  • Damaris
    Damaris
    Oct 2022 14 contributions
    ...Rooms need major maintenance. We had 3 rooms (poolview in the 1050s) reserved and had issues with the toilet, shower heads, AC, and outlets at some point not functioning... None of the rooms had a functioning security bar to secure the sliding glass door... When we arrived, the rooms were half cleaned, they even forgot to put pillow covers in 2 of the rooms, disgusting!!... We were celebrating our anniversary and got a "romantic" room with view to the kiddie pool...really??... The hotel was at half capacity, I think they could have given us a much better choice, but the lobby rep had an attitude when we requested a nicer room for our anniversary...
  • Phillip O
    Phillip O
    Oct 2022 5 contributions
    ...First day we called a engineer to the room for a door issue and he had a attitude the whole time. We order Room service it took 1.30 hours...
  • lcindyd
    lcindyd
    Sep 2022 67 contributions
    ...Our room was spotless and extra little touches made us feel very special...
  • George C
    George C
    Sep 2022 1 contribution
    ...Rooms are not cleaned daily and the food is mediocre Mini bar isn’t replenished as promised...
  • Convos With Bl0l
    Convos With Bl0l
    Sep 2022 1 contribution
    ...Not to mention the room service attendees would literally walk in your room before knocking! I was in bed as the room door began to open, and the lady knocks after the door is open... There are no locks on the patio doors, so anyone can access your rooms...
  • Mary P
    Mary P
    May 2022 1 contribution
    ...(I’ve been to the Riu Palace in Cancun and it was 1000x better, this place just gives Riu Palace a bad reputation) The room was dirty…the pillow smelled like sweat, the bed sheets made me itchy and the shower looked like it was never scrubbed down...
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Value
Overpriced
Many travelers found the hotel overpriced, offering poor value for money due to issues like subpar food, lack of cleanliness, and disappointing service.
  • Leanne H
    Leanne H
    Jul 2023 7 contributions
    ...Don't go expecting a 5* hotel as this is definitely not a 5* more a decent 4* Entertainment is practically non existent with the same singers or dancers who mimed...
  • bmn469
    bmn469
    Jun 2023 18 contributions
    ...You do get those demanding over expecting guests that pay for an holiday but own the place, they normally have an American accent and want the world to know they are there by hi fiving a $1 tip, quite laughable really...
  • Valerie P
    Valerie P
    Jun 2023 1 contribution
    I wish I had read a review like the one I'm about to share when I was booking because our stay at RIU Palace Punta Cana was HORRIBLE!... Everything else about this resort is horrible and not worth one penny... To start, they only had cheap liquor, not premium liquor throughout the resort... We made reservations for 7:45pm only to be notified that our reservation was cancelled because they had a large party and no room... I wish I had seen that on our first night there because I would have demanded a refund and left immediately... I would NOT recommend this hotel to anyone and I wouldn't stay there again if they paid me... Do yourself a favor and find a better hotel in DR, like moon palace or dreams...
  • Curtis B
    Curtis B
    May 2023 1 contribution
    ...Listen, if you’re going to have a billion dollar resort on the coast in Punta Cana, you can’t have your guest sleeping with their faces covered by whatever they can find, all night long, because “people outside the resort are burning”. This is billion dollar resort, fix it!!!... Won’t be back, for this reason alone!...
  • rsmtz
    rsmtz
    May 2023 29 contributions
    This is the worse experience ever since day one i been to several Riu's an love them but this one was horrible!!... Food at the buffett was horrible no fruits only pineaple an mango not any kind of berries very boring , japanese restaurant was nasty food taste it old stake house was the best but one of the managers had a really bad attitude an even tho had tons of open tables he would not seat ppl an would make them ait a long time , the saona pool has mold everywere an under the swim up bar tables , the bar tenders at saona specially the tall dark skin guy was rude an only wanted to serve the skinny young girls an was talking in spanish an making fun of the over weight ladies , very unprofessional...
  • amarilispr
    amarilispr
    Apr 2023 54 contributions
    ...I have to say that the buffet was not good at all (excluding the breakfast buffet), the food was bland and repetitive...
  • Sam B
    Sam B
    Mar 2023 2 contributions
    ...But these guys sadly feel like a Jukebox... The waiters in the restaurant shout at guests to sit in their location so they can get tops... Not the hotel experience I expected from RIU after spending thousands!... Departures/ checkout: Other RIUs are accommodating for late check outs especially when you arrived at 23:30 on your first day after a 10hr flight, and you leave early on your final day (14:00) the guys at reception don’t accommodate and will charge you for everything (is this because they pocket the money for themselves?)... Apparently they leave a note on your door to say there’s a charge but we did not receive this... Overall, it’s not a 5* hotel so will not return to RIU in the Dominican Republic...
  • live4food2016
    live4food2016
    Mar 2023 29 contributions
    ...The steakhouse our waiter was rude and the steak was overcooked and salty. The food at the Japanese restaurant was also terrible the fish and the steak were salty and overcooked... At the end of the day we just wanted fresh new towers for the early next day excursion but he said no and gave us an attitude... Don't lose your room because they will charge you $5 per key...
  • Dylan fens
    Dylan fens
    Mar 2023 2 contributions
    ...I want to make a million accounts just to lower the rating of this horrible place... They do not help out a single clientele with any circumstances... Seriously do not pay money to this place...
  • lasmoke
    lasmoke
    Mar 2023 15 contributions
    ...We have stayed in Riu Palaces in Cancun and the food here was horrible in comparison. I found plenty to eat but rarely enjoyed it... Last Tip... consider going somewhere else... This was a poor value for the price we paid...
  • Mark L
    Mark L
    Jan 2023 1 contribution
    ...Anthony the receptionist gets full marks... The restaurant ( a la carte ) was good... You want to be cheap you get cheap service... A $1 or $2 per service when they are running from the bar to your seat at the beach yards many feet away with drinks goes a long way...
  • tomasz g
    tomasz g
    Jan 2023 1 contribution
    Room service is a joke cold food which all comes from the sports bar... Entertainment was baby shark played on a big screen 1/10 in my eyes...
  • Nilesh G
    Nilesh G
    Dec 2022 6 contributions
    ...Specially if you Asian , then food perspective this resort is definately NOT for you... Buffet food also not good example fried rice you can taste it must be 3-4 days old made...
  • Sharon C
    Sharon C
    Dec 2022 2 contributions
    ...Disgusting dishonest staff took a very expensive item that was accidentally left in an opened safe .. called reception to ask them to let housekeeping know that this item had been left ,, long story short it had grown legs & walked because it wasn’t there .. my sons wallet fell out of his pocket into a chair were there was only staff around he was literally seconds before returning guess what GONE I asked other guests if they had any items taken to private messages me ...
  • John L
    John L
    Nov 2022 1 contribution
    ...These are three star hotels, booze is bad not sure if it’s a legit brand name or not but lots of side effects... Punta cana is beautiful and the people are nice, but this hotel is not the one you want…side note the water park was alright but that’s about it...
  • Damaris
    Damaris
    Oct 2022 14 contributions
    ...We had 3 rooms (poolview in the 1050s) reserved and had issues with the toilet, shower heads, AC, and outlets at some point not functioning... We were celebrating our anniversary and got a "romantic" room with view to the kiddie pool...really??... The hotel was at half capacity, I think they could have given us a much better choice, but the lobby rep had an attitude when we requested a nicer room for our anniversary... We would never come back to this particular resort but maybe try the adults only (Riu Macao) or another hotel chain...
  • chelseagirl46
    chelseagirl46
    Oct 2022 43 contributions
    ...Can't fault that one little bit... This is no longer a family resort its only for party people... Such a shame but I won't be recommending this place to families as unless you want to just eat and sleep and do nothing else go if you want a casino etc in your hotel as why should you have to go to another to do these things ... People say do day trips .we didn't want to fo day trips all the time if we had we wouldn't have booked an all-inclusive hotel we would have gone b&b...
  • Convos With Bl0l
    Convos With Bl0l
    Sep 2022 1 contribution
    ...They literally served 4 items the entire week I was there... BLT which was disgusting, cold fries, Ceasars sala & nachos with Luke warm cheese... The casino was nothi g to even talk about... Overall this was the worst trip I've ever taken and I would never stay at another RIU...
  • Elaine B
    Elaine B
    Sep 2022 19 contributions
    Amazing hotel ,friendly, helpful Food was great ,clean hotel and such hard working staff The clean up after the hurricane was well organised. FRAY the tiu rep was amazingly helpful and worked long hours without meal break to help people...
  • Mary P
    Mary P
    May 2022 1 contribution
    I would NEVER recommend this place to anyone... (I’ve been to the Riu Palace in Cancun and it was 1000x better, this place just gives Riu Palace a bad reputation) The room was dirty…the pillow smelled like sweat, the bed sheets made me itchy and the shower looked like it was never scrubbed down... You have to pay for your own Covid testing there, $17 a person...
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Cleanliness
Spotless
Overall, guests praised the hotel's cleanliness, though some reported issues with housekeeping and towel availability.
  • BarbarellaP
    BarbarellaP
    Aug 2023 11 contributions
    ...Pools, rooms, public areas have plenty of staff to clean and maintain them... Halfway through our stay, it looked like a completely different beach with little to no seaweed...
  • Cat M
    Cat M
    Jun 2023 3 contributions
    ...I loved that the beach is not littered with umbrellas because you have beautiful palm trees to block the sun...
  • William J
    William J
    Jun 2023 3 contributions
    ...The grounds are beautifully kept and spacious... My wife had to bathe herself with bottles of water...
  • Wade747a
    Wade747a
    Jun 2023 1 contribution
    ...The pools were clean and fresh, the bars were plentiful, with a sports bar that is open 24 hours. The beaches were clean and free of seaweed... Accomodations were spotless and in great shape...
  • Hope Z
    Hope Z
    May 2023 2 contributions
    ...The resort was very clean and easy to navigate between the map you’re given upon check in and their app. Through the RIU app we were able to request more towels, room service, sheets changed, etc, all while at the pool or beach...
  • rsmtz
    rsmtz
    May 2023 29 contributions
    ...The cleaning ladies never had enough towels an the towels were nasty , old an yellow an we would have to keep same ones because they said they didnt have anymore.i often geard the guys that were by the towel station by the pool talking an laughin about ppl in spanish , the night entertainment was soo lame al tables full of ppl an they had a Dj just playin most nights...
  • Mightychief
    Mightychief
    May 2023 29 contributions
    ...Getting beach towels were strict with laws...ITS A VACATION!!! People come to relax, when checking out friends were asked to go return towel to get towel card back, REALLY...
  • Vanessa H
    Vanessa H
    Apr 2023 1 contribution
    ...I never saw garbage or a mess of any kind in any open space...
  • SmileyTunbridgeWells
    SmileyTunbridgeWells
    Feb 2023 175 contributions
    The hotel itself looks great, the junior suite we had was large and had a balcony, kingsize bed, large bathroom with large shower and even had its own optics which were rum, gin, vodka and whisky with a little fridge with all the drinks you need including water, the cleaner came everyday and changed what was needed...
  • Lynda G
    Lynda G
    Feb 2023 31 contributions
    ...Decor was nice in rooms and house keeping was very good cleaning rooms and providing enough towels etc...
  • Getaway64871981162
    Getaway64871981162
    Jan 2023 2 contributions
    ...My only cons are that housekeeping uses too much bleach and smells strong, they also do not replace the same type of towels that are used...
  • Mark L
    Mark L
    Jan 2023 1 contribution
    ...I have nothing but good things to say about the hard working server, service ( cleaners Yes I tip them for cleaning my room ) to the people cleaning the beach...
  • Jeanette B
    Jeanette B
    Dec 2022 1 contribution
    ...My husband said maybe housekeeper took a shower???... The next day we did not realized that we had only 2 bath towels, no wash cloth nor bath mat... It took them an hour to brought some down and that was everyday, housekeeper did not leave any towels at all, so everyday we have to call the desk to request towels and everyday it took them hours...
  • Alan H
    Alan H
    Dec 2022 10 contributions
    ...The grounds are immaculate and the lobby is spotless. The room was very clean and the bed very comfortable... The pools were always kept clean and we had no problem getting a lounge chair although several had towels on them at 7.30am...
  • markeisha c
    markeisha c
    Dec 2022
    ...I sprayed Lysol and wiped down with Clorox wipes as I did not want to make a big deal out of everything... Furthermore they took a bunch of towels and stick dust pans to clean up the water that was flooding our room as well as the 2nd room across the hall...
  • PSM
    PSM
    Dec 2022 10 contributions
    ...The hotel is beautiful, staff work extremely hard to keep it clean, it’s a shame some guest cannot respect that and stop leaving dirty plates in corridors... The room was large, well appointed and cleaned daily, the maids work tirelessly everything was always tip top...
  • reregister2022
    reregister2022
    Nov 2022 1 contribution
    ...The housekeeping, Room Service and Waiter staff were very accommodating to my vacation stay...
  • Silvie barcisova
    Silvie barcisova
    Oct 2022
    ...Room are clean Daily with clean towel, they sometimes come twice to our room check if we got clean towels... They do great job to keep the beach tidy from seaweeds, some days you can see some seaweeds but they taking care about it straightaway... Swimming pool area also always tidy and great with entertainment...
  • Damaris
    Damaris
    Oct 2022 14 contributions
    ...We walked to Riu Macao (adults only resort) to check out the differences and there was definitely a big difference in the public bathrooms and food options (at least for lunch)...
  • lcindyd
    lcindyd
    Sep 2022 67 contributions
    ...Our room was spotless and extra little touches made us feel very special... The entertainment/activities team were very good and tried to involve as many as possible, we spent most of our time either on the beach which is beautiful or around the pool with swim up bar, both areas were kept spotless...
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Service
Inconsistent
Service at the hotel is generally commendable, with staff being helpful, friendly, and attentive. Some travelers, however, experienced issues with rudeness and inconsistency.
  • Yara-vacay
    Yara-vacay
    Feb 2023 1 contribution
    We recently stay at the Riu Palace Punta Cana and what a great experience we had!... Everyone was friendly, but there were 5 people that were extremely friendly and went out of their way to make sure we had an amazing stay!... Alba at the reception desk, she greeted us upon arrival and checked on us all throughout our vacation!... Michael, Rubiela, Esteban and Marco at the Isabela Restaurant were extremely accommodating always serving us with a smile and very attentive, regardless of how busy they were they always found a minute to serve us with warmth!... We will definitely consider returning to the Riu Palace Punta Cana with my entire family!...
  • Lynda G
    Lynda G
    Feb 2023 31 contributions
    ...The RIU Palace was well worth the price... You did have daytime access to the other RIU resorts right beside the Palace... Wish we took advantage of the room service but not enough time... Decor was nice in rooms and house keeping was very good cleaning rooms and providing enough towels etc... General drink service was great throughout the whole resort... You could get a freshly cooked omelette if you care to wait or maybe toast if you care to wait in the lineups... You needed to line up about 45 minutes in advance if it opening and maybe you would get in... We did get the front desk involved a few times so we could ALL enjoy at least two specialty restaurants for dinner... For dinner service, The specialty restaurants (we observed) and I think the general buffet, did have a dress code for dinner and did not allow men and women and kids with bathing suits sit and eat, until others that where dressed were seated…...
  • SmileyTunbridgeWells
    SmileyTunbridgeWells
    Feb 2023 175 contributions
    ...Everything is free apart from the trips, the staff do all they can to serve you well, we tipped 1 dollar for each round we bought, gave a dollar for breakfast, dollar for lunch and because we like taking our time 5 dollars at dinner, you can leave less but please leave something as the staff do not earn much...
  • Mark L
    Mark L
    Jan 2023 1 contribution
    ...Anthony the receptionist gets full marks... After informing Anthony about our concerns he relocated us asap... Be patient and allowing them the time to correct issues... I gave a B+ rating which is high... The amenities Pool, beach, nightly hangout had great service IMO... Here’s the things about service, I tip on every meal, drinks when I walk up to the bar or get service seated any where I plant myself... Waited on from the time I show up to when I leave... You want to be cheap you get cheap service... A $1 or $2 per service when they are running from the bar to your seat at the beach yards many feet away with drinks goes a long way... A $2 to $5 tip after each meal also gets you the red carpet treatment... They don’t expect nothing and more often get nothing for serving you from my experience watching so showing them how much you appreciate their hard work puts you on the VIP list IMO... I have nothing but good things to say about the hard working server, service ( cleaners Yes I tip them for cleaning my room ) to the people cleaning the beach... I close by saying my stay at the Riu Palace Punta Cana was a great experience...
  • Getaway64871981162
    Getaway64871981162
    Jan 2023 2 contributions
    ...The mini fridge is not replaced with the same drinks that were taken. When out in the beach towards the end of the resort the servers do not go out there to check in customers... I had to walk up to the pool area and get a server...
  • PSM
    PSM
    Dec 2022 10 contributions
    ...They do have Jim Beam but it’s the luck of the draw you can watch waiters pour from a Jim Beam bottle and on far too many occasions it was not Jim Beam, what ever it was it was vile... Service at the bars and by the pool was first class waiters/bar staff work so very hard and always aim to please... The coffee shop staff were always welcoming, Lovely cakes, coffee and donuts were always in abundance... The room was large, well appointed and cleaned daily, the maids work tirelessly everything was always tip top... The drinks Guy always stocked our fridge daily, a few dollars a day left inside the fridge always got me several bottles of 7 up and cans of beer, they always went down well while I sat on the balcony waiting the usual 2 hrs for my beautiful Wifey to ready get ready... Thank you to all at the Palace we had a lovely holiday and much need break for the Rat Race of life...
  • Theresa582022
    Theresa582022
    Dec 2022 1 contribution
    ...Dinner was prepared correctly 5 times out of 7 Seared tuna was fully cook and steak at house ordered medium rare got we’ll done... Great service at pool by Paul, Marcos and Alfredo... Also excellent service by Any and Polanco... Shout out to Ana morellis and Marie for keeping rooms and bathrooms clean...
  • Jeanette B
    Jeanette B
    Dec 2022 1 contribution
    ...It took them an hour to brought some down and that was everyday, housekeeper did not leave any towels at all, so everyday we have to call the desk to request towels and everyday it took them hours... I even went to the desk prior to going to our yatch cruise that morning and talked to the agent standing there... It took them an hour to finally gave us a new television... Watch out you all this hotel got a terrible service...
  • Alan H
    Alan H
    Dec 2022 10 contributions
    ...The room was very clean and the bed very comfortable... We preferred Luigi’s, the Italian restaurant... The Steak house was also very good... The pools were always kept clean and we had no problem getting a lounge chair although several had towels on them at 7.30am...
  • Shelby
    Shelby
    Nov 2022 39 contributions
    ...They supply fire sticks to watch all sports. Our 1st week was lovely and quiet the food at le carte restaurant was beautiful fillet was tender but come the 2nd week when ordering fillet you got sirloin or some cheaper cut as it was fatty and folded over... On numerous times we ordered room service this took minimum 3 1/2 hours, rang reception 3 times and also visited reception 3 times the turned up 10:30 at night... The pool area is tidy and beds are comfy... I rang again @7 and by the time we got back balloons were put up...
  • Silvie barcisova
    Silvie barcisova
    Oct 2022
    ...Room are clean Daily with clean towel, they sometimes come twice to our room check if we got clean towels... They do great job to keep the beach tidy from seaweeds, some days you can see some seaweeds but they taking care about it straightaway... Food is great loads choice everyday, the waiter's are really nice and helpful... As soon as he saw us come in , our table was ready, he always smile and had a great jokes he is big plus to company !!!... There is always someone around even on the beach they come in and asking if you want anything to drink... Los rosario we went there for drink every night after our dinner and they do really good job, loads of waiters around so they make sure you got always your glass full !... Swimming pool area also always tidy and great with entertainment...
  • Travelingourworldwithck
    Travelingourworldwithck
    Oct 2022 1359 contributions
    ...Every time we went to eat, the waiters were not around, and their attitude was a little rude... I texted the representative at Talixo and he told me I had to look for the driver... I explained to him that the other company were coming inside looking for people and they should have the courtesy to do the same... They never did and I was already late for my flight, so I ended up asking all the drivers until one finally said it’s me and he did not say hi or anything... The Riu has several hotels in the same area and I also noticed the employees have to walk 20 minutes each way when they arrive to work, the Riu doesn’t offer transportation for them...
  • Daniel D
    Daniel D
    Oct 2022 13 contributions
    ...Our check-in was quick and they were accommodate our room request... In our room, the air conditioner was preset to a locked in temperature and you did not have to ability to adjust the temperature cooler... Room cleaning was efficient and they always restocked our fridge so an A+ for that... It also felt like they were holding back on pouring the alcohol lol... On the other hand, the bar service was pretty good and staff were friendly... At the beach, you had to make sure to get there early and reserve your chairs with your towels to get a spot... And finally the a la cart restaurants were mediocre...
  • charley666uk
    charley666uk
    Oct 2022 2 contributions
    ...Been here for a week now and this place is such a let down if you are constantly waving dollars you will get served and acknowledged otherwise you will be rudely spoken to or ignored.Will serve you what ever random cocktail they decide to make regardless of what you ask slam drinks on bar (pool bar) and shout at you to get your drinks from the other end... Some staff are excellent cedaro in main buffet and the waiters in the evening entertainment area...
  • Damaris
    Damaris
    Oct 2022 14 contributions
    ...We had 3 rooms (poolview in the 1050s) reserved and had issues with the toilet, shower heads, AC, and outlets at some point not functioning. We had to call maintenance several times... We asked the maintenance guy to fix it but he never did... The hotel was at half capacity, I think they could have given us a much better choice, but the lobby rep had an attitude when we requested a nicer room for our anniversary... Then they forgot to decorate the bed (as an anniversary courtesy) until we requested it again... Lunch buffet near beach didn't have a lot of options and had flies on the food everyday and staff did nothing about it, it didn't phase them at all... Staff during breakfast was excellent, very attentive and we really enjoyed seeing them every morning...
  • Phillip O
    Phillip O
    Oct 2022 5 contributions
    ...Customers service is very so so and some come off kinda rude. First day we called a engineer to the room for a door issue and he had a attitude the whole time... We order Room service it took 1.30 hours... I called back 4x and then came to the desk... I am going to post a picture of this room service...
  • Sergio M
    Sergio M
    Oct 2022 69 contributions
    We came to Punta Cana for 6 days, but we had to extend our stay due to Hurricane Ian, so we moved to this place, last minute without reservations and we were very pleased with the service they provide. Special shout to Santiago, Angel and all the front desk team, very professional, kind and flexible, exceeding all our expectations...
  • lcindyd
    lcindyd
    Sep 2022 67 contributions
    From the minute we arrived we were made to feel really welcome, every member of staff was wonderful. Our room was spotless and extra little touches made us feel very special... The food was very good, always lots of choice in the buffet restaurant and always managed to get a table in the A la carte restaurants, we were there during hurricane Fiona and the staff worked so hard during and after keeping us safe and clearing up at record speed... Special shout out to Randy who looked after us around the pool and plaza and Yodalis in the daiquiri bar... We will definitely be returning and have recommended to friends and family... Thank you Riu palace punta Cana...
  • Elaine B
    Elaine B
    Sep 2022 19 contributions
    Amazing hotel ,friendly, helpful Food was great ,clean hotel and such hard working staff The clean up after the hurricane was well organised. FRAY the tiu rep was amazingly helpful and worked long hours without meal break to help people... Randy the waiter was awesome Hard working ,friendly and always happy, And Bebe (animation) Was fun and friendly, always encouraging people to join in We will be back...
  • Convos With Bl0l
    Convos With Bl0l
    Sep 2022 1 contribution
    The service from majority of the staff was horrible... They literally served 4 items the entire week I was there... BLT which was disgusting, cold fries, Ceasars sala & nachos with Luke warm cheese... Not to mention the room service attendees would literally walk in your room before knocking!... Overall this was the worst trip I've ever taken and I would never stay at another RIU...
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Amenities
Comprehensive
Guests appreciated the variety of amenities, including clean pools, well-kept grounds, and comfortable rooms. However, some found issues with room service and maintenance.
  • Sarah
    Sarah
    Feb 2023 6 contributions
    Overall, it's a beautiful, even stunning resort. The rooms and grounds are very well maintained... The beach is beautiful with plenty of shade for us melanin challenged people (though still bring your hats, shirts, and buckets of sunscreen)... The staff are incredibly friendly and helpful, and man do they hustle!... You need to get out at the crack of dawn to get any beach or pool chairs... And it gets *crowded*, especially in the pool area... Lastly, as noted, the staff was very attentive and friendly...
  • Yara-vacay
    Yara-vacay
    Feb 2023 1 contribution
    We recently stay at the Riu Palace Punta Cana and what a great experience we had! Our room was just perfect, the food was amazing lots of options to choose from, the resort grounds are immaculate!... Good entertainment at night with different shows every night... Alba at the reception desk, she greeted us upon arrival and checked on us all throughout our vacation!... Michael, Rubiela, Esteban and Marco at the Isabela Restaurant were extremely accommodating always serving us with a smile and very attentive, regardless of how busy they were they always found a minute to serve us with warmth!... We will definitely consider returning to the Riu Palace Punta Cana with my entire family!...
  • Lynda G
    Lynda G
    Feb 2023 31 contributions
    ...The RIU Palace was well worth the price... Lots of shade areas if needed around pools... Wish we took advantage of the room service but not enough time... Decor was nice in rooms and house keeping was very good cleaning rooms and providing enough towels etc... General drink service was great throughout the whole resort... You could get a freshly cooked omelette if you care to wait or maybe toast if you care to wait in the lineups... We did get the front desk involved a few times so we could ALL enjoy at least two specialty restaurants for dinner... Overall…… Hands down the best resort in a while...
  • SmileyTunbridgeWells
    SmileyTunbridgeWells
    Feb 2023 175 contributions
    ...The hotel itself looks great, the junior suite we had was large and had a balcony, kingsize bed, large bathroom with large shower and even had its own optics which were rum, gin, vodka and whisky with a little fridge with all the drinks you need including water, the cleaner came everyday and changed what was needed. The restaurants are good, the main one had everything you needed from sushi to fish and vegetarian, there are 5 restaurants, 4 have to be booked on the same day when they open so sometimes you do not get in, best to go at opening time and get a booking for later, enjoyed the steak restaurant... There are 3 pools and a children pool which has small slides and water features, another for people who want to party from 3pm to 7pm as it has a pool bar, a quiet one if you just want to read and a larger one if you like the shade, they have covers that keep the sun out, nice beach with seats and flags which show if swimming is allowed in the sea, also you can experience many trips by going to see your rep, we enjoyed the rum and cigar tasting trip which also had a great shop with priced items... Everything is free apart from the trips, the staff do all they can to serve you well, we tipped 1 dollar for each round we bought, gave a dollar for breakfast, dollar for lunch and because we like taking our time 5 dollars at dinner, you can leave less but please leave something as the staff do not earn much...
  • Annie S
    Annie S
    Jan 2023 1 contribution
    The rooms are very nice and big, and the minibar and housekeeping staff are attentive and come every day... The staff at the swim up bar are also very kind and fun, and keep the drinks flowing... The beach is beautiful and we did not have trouble finding beach chairs, though overall the resort was much more crowded than we expected (including the swim up bar)... The property is beautiful and you can’t beat the location on the beach...
  • Mark L
    Mark L
    Jan 2023 1 contribution
    ...Bedside there a whole resort filled with activities and entertainment that losing your mind over a room immediately seems pointless... The Japanese restaurant was a C+ but the rest of the a la cart rate A to B+ I always dine at the buffet as it gives me the most variety... The amenities Pool, beach, nightly hangout had great service IMO... Waited on from the time I show up to when I leave... A $1 or $2 per service when they are running from the bar to your seat at the beach yards many feet away with drinks goes a long way... A $2 to $5 tip after each meal also gets you the red carpet treatment... I have nothing but good things to say about the hard working server, service ( cleaners Yes I tip them for cleaning my room ) to the people cleaning the beach... I close by saying my stay at the Riu Palace Punta Cana was a great experience... I would recommend this resort and rank it high ⭐️⭐️⭐️⭐️ + looking forward to returning here in the future...
  • PSM
    PSM
    Dec 2022 10 contributions
    Well, this was our second visit, the first was in December 2019 - There are a few changes... Service at the bars and by the pool was first class waiters/bar staff work so very hard and always aim to please... The coffee shop staff were always welcoming, Lovely cakes, coffee and donuts were always in abundance... The room was large, well appointed and cleaned daily, the maids work tirelessly everything was always tip top... The drinks Guy always stocked our fridge daily, a few dollars a day left inside the fridge always got me several bottles of 7 up and cans of beer, they always went down well while I sat on the balcony waiting the usual 2 hrs for my beautiful Wifey to ready get ready... Would I stay at the Riu Palace Punta Cana again, absolutely it is a beautiful hotel and in my opinion the best hotel in the groups Punta Cana chain...
  • Theresa582022
    Theresa582022
    Dec 2022 1 contribution
    ...Steak at Spanish restaurant was cooked correctly and lobster rice dish at krystal was prepared perfectly. Great service at pool by Paul, Marcos and Alfredo... Also excellent service by Any and Polanco... Shout out to Ana morellis and Marie for keeping rooms and bathrooms clean...
  • Jeanette B
    Jeanette B
    Dec 2022 1 contribution
    ...After dinner on our first day, we noticed that our shower was all wet all over, we did not took one yet. My husband said maybe housekeeper took a shower???... It took them an hour to brought some down and that was everyday, housekeeper did not leave any towels at all, so everyday we have to call the desk to request towels and everyday it took them hours...
  • Alan H
    Alan H
    Dec 2022 10 contributions
    ...The grounds are immaculate and the lobby is spotless. The room was very clean and the bed very comfortable... There are several specialty restaurants and an excellent breakfast and lunch buffet... We preferred Luigi’s, the Italian restaurant... The Steak house was also very good... Same with the buffets, lots of guys in sleeveless shirts and bathing suits... The pools were always kept clean and we had no problem getting a lounge chair although several had towels on them at 7.30am...
  • Shelby
    Shelby
    Nov 2022 39 contributions
    ...1 overlooking the fountains near to the stage... Entertainment seemed to go up a notch for thanksgiving week visitors which seems unfair... On the whole the hotel looked lovely massive over sized entrance and reception area leading to a coffee/bar which I highly recommend using, also leads to the sports bar... They supply fire sticks to watch all sports... The pool area is tidy and beds are comfy... We went to the water park nearby which is free it’s outdated and needs a lick of paint... Beautiful beach but lots of people pestering you with jewellery, photos with monkey/lizard/parrot and clothing it was monotonous...
  • Silvie barcisova
    Silvie barcisova
    Oct 2022
    ...Room are clean Daily with clean towel, they sometimes come twice to our room check if we got clean towels. Beach is very nice we come few days after hurricane Fiona so I was a bit worries... Loads of palm trees around so if you just want to chill and have a bit break from sun you can always finde a great spot... Food is great loads choice everyday, the waiter's are really nice and helpful... Raul 1 at la isabela (buffet) he is really goood !!... As soon as he saw us come in , our table was ready, he always smile and had a great jokes he is big plus to company !!!... Steak restaurant was good as well I really enjoyed the lobster there !... There is always someone around even on the beach they come in and asking if you want anything to drink... Los rosario we went there for drink every night after our dinner and they do really good job, loads of waiters around so they make sure you got always your glass full !... Swimming pool area also always tidy and great with entertainment... We went also to Riu party..Neon and Jungle party both was great atmosphere...
  • Gemma C
    Gemma C
    Oct 2022 2 contributions
    ...Check in was quick and easy with no hassle. Arrived to our room which was lovely and cool , mini bar was well stocked … yes there was cheap versions of coke but quickly stocked with Pepsi light and 7up... Optics were full of alcohol and stocked as needed... Beautiful view from our hotel room which was cleaned daily with beautiful flowers placed on the bed and bathroom... There is a HUGE variety of choices of food and those who complain must be very fussy eaters... I never once had a cold meal and there was plenty... The restaraunt and bar staff could not do enough for us and did not expect a tip every time ... There was never a time I was bored at this hotel and there was plenty to do.The coffee shop is worth a visit which we did most days after being on the beach for a amaretto cold latte and cake...
  • Daniel D
    Daniel D
    Oct 2022 13 contributions
    We had a pleasant stay overall at the RIU Palace Punta Cana but there is lots of room for improvement at this hotel. It could be a 5 star hotel if some things were done better... Our check-in was quick and they were accommodate our room request... In our room, the air conditioner was preset to a locked in temperature and you did not have to ability to adjust the temperature cooler... Room cleaning was efficient and they always restocked our fridge so an A+ for that... The Saona party pool was nice but could get a bit crowded and loud at times... They had pre-mixed pina coladas and strawberry daquries and they were a bit too sweet... On the other hand, the bar service was pretty good and staff were friendly... At the beach, you had to make sure to get there early and reserve your chairs with your towels to get a spot...
  • Damaris
    Damaris
    Oct 2022 14 contributions
    ...We had 3 rooms (poolview in the 1050s) reserved and had issues with the toilet, shower heads, AC, and outlets at some point not functioning... We were celebrating our anniversary and got a "romantic" room with view to the kiddie pool...really??... The hotel was at half capacity, I think they could have given us a much better choice, but the lobby rep had an attitude when we requested a nicer room for our anniversary... Then they forgot to decorate the bed (as an anniversary courtesy) until we requested it again... We walked to Riu Macao (adults only resort) to check out the differences and there was definitely a big difference in the public bathrooms and food options (at least for lunch)... Staff during breakfast was excellent, very attentive and we really enjoyed seeing them every morning...
  • Travelingourworldwithck
    Travelingourworldwithck
    Oct 2022 1359 contributions
    ...The other issue was: We had transportation included with “way bus tour and travel from Talixo” recommended by the hotel, however, when they had to pick us up at tue hotel to take us to the airport, no one came to see us at the reception...
  • lcindyd
    lcindyd
    Sep 2022 67 contributions
    From the minute we arrived we were made to feel really welcome, every member of staff was wonderful. Our room was spotless and extra little touches made us feel very special... The food was very good, always lots of choice in the buffet restaurant and always managed to get a table in the A la carte restaurants, we were there during hurricane Fiona and the staff worked so hard during and after keeping us safe and clearing up at record speed... Special shout out to Randy who looked after us around the pool and plaza and Yodalis in the daiquiri bar... We will definitely be returning and have recommended to friends and family...
  • Elaine B
    Elaine B
    Sep 2022 19 contributions
    Amazing hotel ,friendly, helpful Food was great ,clean hotel and such hard working staff The clean up after the hurricane was well organised... Randy the waiter was awesome Hard working ,friendly and always happy, And Bebe (animation) Was fun and friendly, always encouraging people to join in We will be back...
  • George C
    George C
    Sep 2022 1 contribution
    ...Rooms are not cleaned daily and the food is mediocre Mini bar isn’t replenished as promised...
  • Mary P
    Mary P
    May 2022 1 contribution
    ...(I’ve been to the Riu Palace in Cancun and it was 1000x better, this place just gives Riu Palace a bad reputation) The room was dirty…the pillow smelled like sweat, the bed sheets made me itchy and the shower looked like it was never scrubbed down. I had to wear my flip flop when showering...
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Casilindo wrote a review Dec 2
Philadelphia, Pennsylvania18 contributions
+1
I’ve been here a few times. Amazing vacation. Every time. Rijo, Ruth, anie and Michael made the trip that much better. And of course her. She’s amazing since day one. We will be back together for a vacation next time. Beautiful beach and maxing property. Clean and up to date.
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Date of stay: October 2023Trip type: Traveled solo
Room Tip: Just have fun. Tips are included but it’s nice to tip on the side. From the heart. If you can. Go...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sofya B wrote a review Jun 2023
Feasterville, Pennsylvania436 contributions
+1
Hotel's Favorite
This was our second visit to this resort. We booked three rooms, six people, three generations. I am emailed the resort asking for rooms near each other, but received no reply. I also submitted a request to the resort by internal channel as I am a travel advisor askingfor early check-inand rooms together. Arrivals - Noone greeted us, no cold towels and no welcome drink. We went to the check in with our bags and began the check in process. Luckily we were the only ones at the reception, so the check in took maybe 5-10 minutes as 3 people were helping us (one for each room). We arrived around noon and two of our rooms were ready which was very appreciated. The third room was ready in about an hour. Two rooms were next to each other and one room was down the hallway. Rooms - clean, everything was in working order except for the safe in one of the rooms, but it was fixed the same night. We always had enough towels. The ac was cold, but loud. Minibar was replenished daily. Enough water, soda, bear, etc. Meals - we mostly ate at the main buffet at breakfast and dinner and had lunch at the buffet by the beach. The selection was great, everything we tried was good. There was a lot of fruit choices. Lots of fish, meats, veggies. We also ate at the Italian and lamb chops were good. The service was great. However we missed our favorite waitress Anna as she is working at Naiboa now. Pools - our two young girls stayed at adults swim up pool and made some friends there. Beach - we always were able to find chairs at around 9-9:30 in the morning with some shades. The beach is beautiful and we walked in both directions daily. There is a drink service at the beach and it was good. Entertainment - we didn't participate in any day activities. Our girls went to Riu parties and said it was fun, more fun than they expected. Make sure to bring your ID or to have a copy on your phone. It's only for 18+. We found the people at the reception were more friendly this time. The coffee shop at the lobby was always a hit. Small note: we were never recognized as returning guests. We stayed at many other all inclusive and they always leave a welcome back note for returning guests.
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Date of stay: May 2023Trip type: Traveled with family
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded Jun 2, 2023
Dear sofyab829, Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Palace Punta Cana! We would be delighted to welcome you back in a near occasion. Have a lovely day, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Saurav7411 wrote a review Dec 1
1 contribution
What we loved- beach, pools, evening shows, ambience, water-park, clean rooms, bar and good service. what we wish were better- food (for south Asians the food was a bit bland). Shopping options (you have to book a cab, inhouse stores are exorbitant), in-room entertainment (mostly spanish channels)
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Review collected in partnership with riu.com
Date of stay: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jay wrote a review Nov 2023
1 contribution
Day three into my stay at the Riu palace punta cana. One reason my family always comes is customer service in Dominican Republic. This time the customer service at the reception with Luis was terrible. After dozens of trips to the island over the years I was offered zero flexibility and zero service. I booked a room with a tub due to having a baby with us and this was “not available”. They wanted to charge me $692 as an upgrade for a TUB. Needless to say this will unfortunately be my last trip to the Riu in any country as when I travel I’m looking for comfort, service, and hospitality.
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Date of stay: November 2023
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mary Beth T wrote a review Nov 2023
Fayetteville, Arkansas1 contribution
We had an awesome time. Everyone was friendly and helpful. It was very clean. A big shout out to Victor in the Sports Bar and Ariel! They were above and beyond in service and friendliness 😊Room service was great too! We met people from around the world!! I will come back!
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Review collected in partnership with riu.com
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Palace Punta Cana
Responded 5 days ago
Dear Marybeth, Thank you very much for choosing us! It is wonderful when we read the feedback of our beautiful guests and learn they wish to come back. Looking forward to hosting you again soon, Marybeth. Loving Regards! Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Benson334 wrote a review Nov 2023
Bury St. Edmunds, United Kingdom14 contributions
A lovely relaxing 10 days. We were lucky to be served in the main dining room by Arian and Juan 1. What a team, excellent service with great sense of humour. We only ate in two of the speciality restaurants, as in our opinion the food was better in the main buffet. The hotel is spotless, nice to have white tablecloths and shiny cutlery and glasses. Super shower with plenty of very hot water plus plenty of shower gel, shampoo, conditioner and body lotion. Evening entertainment was not possible every night due to rain, but the dancers put their all into what we did watch.
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Review collected in partnership with riu.com
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Palace Punta Cana
Responded 4 days ago
Dear Benson334, Thank you so much for taking the time to write a review. We are very happy to hear that we were able to provide you with a comfortable and memorable experience. It was a pleasure having you as our guest, and we look forward to welcoming you again on your next visit to our area. Best Regards, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Voyager441867 wrote a review Nov 2023
Acworth, Georgia, USA2 contributions
We had an amazing time while staying at The RIU Palace. Rooms were clean, the food was amazing and the Presidente went down smooth! If you are wondering if you should do it, I HIGHLY suggest you do! You will not be disappointed at all. Beautiful beaches, cold drinks and they were there happy to help you in any way they could! Also, make you sit with Paco when dining! He alone gives you 5 star service!
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Review collected in partnership with riu.com
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Online Reputation Manager, Owner at Hotel Riu Palace Punta Cana
Responded 4 days ago
Dear Voyager441867, Thank you very much for choosing us and for sharing your review about your last stay. We truly appreciate your comments regarding your stay and we look forward to hosting you again in the near future. Kind regards, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SteveO050 wrote a review Nov 2023
Burlington, Canada2 contributions
We just returned Nov 24th from a 2 week relaxing vacation. It was one of the best restful vacations that we have taken over the past 20 years. The hotel and helpful staff is a must visit destination. We ate at the buffet restaurants and none of the ala cartes during our entire stay. There was an ample variety of choices, but most importantly the food was fresh and wonderfully prepared - from salads to sea food - shrimp, squid, crab, pork ribs, turkey, ham, filet mignon etc Squid & octopus are very difficult to cook properly, one minute too much and they become rubbery. Perfectly cooked each time at the dinner main buffet or the lunch buffet by the ocean and pool area. The staff is wonderful. We met Diroche, a server, who worked at the Breakfast/Dinner buffet restaurant. We love passion fruit for dessert. Upon arrival we asked him if the resort had any as we did not seen it on the fruit tables. He checked and told us that they had none. We asked him if he could buy some for us at the local market. The next morning at breakfast he told us that the local market didn't have any, but that his friend was going to another city and would check for us. The next morning we were welcomed with a bag of 12 passion fruits and a small bottle of honey. He told us that it cost them $7 US and we gave him $20 US. He welcomed us each morning for breakfast and at dinner. He totally went out of his way to make our stay great. The pool servers are wonderful as well. The large pool was surrounded by lounge chairs under pergolas that can be open or closed, depending on if you prefer sun or shade. There were probably 5 waiters walking back and forth around the main pool asking what you wanted to drink - 10 am to 6 pm. The front desk staff were also very helpful. We had a room with 2 double beds and went to the front desk to see if they had a room with a king bed. They did, and we moved the next morning. The cleaning staff were wonderful as well. They made sure the room was always clean, we got fresh towels when we decided we needed them, the mini bar was always well stocked and there were always bottles of water for drinking and for brushing teeth. The maids always were smiling and very helpful and accommodating to any requests we had.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: There was always space at the main pool for loungers. No need to get there early to get a spot
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Palace Punta Cana
Responded 6 days ago
Dear SteveO050, Thank you very much for choosing us and for sharing your review about your last stay. We truly appreciate your comments regarding your stay. We look forward to hosting you again in the near future. Kind regards, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
StacyAnn R wrote a review Nov 2023
2 contributions
The property was nice. The distance from the lobby to the rooms was a bit draining but manageable. Beach was beautiful and there were different restaurant options as usual. The staff was extremely helpful and pleasant. There is daily entertainment (day and night). Overall, it was nice experience.
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Date of stay: October 2023
Value
Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Palace Punta Cana
Responded 1 week ago
Dear StacyAnn R, Thank you for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to exceed your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future! Best wishes, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kevin Radke wrote a review Nov 2023
5 contributions
This is my 7th time at this resort both before and after renovations and to be fair I will start with the negatives. The gym needs alot better maintanence, I know most people don't necessarily use a gym on vacation but I do. The gym is extremely small for the size of the resort. There is often no water in the standing cooler nor paper towels in the wall dispenser. There is no A/C and only 1 small standing room fan inside. Only 2 of 3 treadmills were in working order for the entire week. The men's locker/bathroom/shower area was not clean. The toilet was broken and did not flush, leaving waste therein. The steam room was not working the entire time I was there either. These issues all need immediate attention. The A/C in the room is permanently set at 23 celsius and cannot be lowered any further leaving it a bit warm and humid. I'm not sure but I suspect this is a cost saving measure. Now the positives. I'll start with check-in. Jesus at the desk was wonderful. Being a repeat customer, I asked for a room in a specific area of the hotel and received it. The entire resort is meticulously maintained and every staff member throughout makes eye contact and greets you as you pass them. Despite the above, the rooms are neat, clean and well stocked throughout the entire stay and every day look as though you just checked in. A VERY big thank you to the housekeeping staff. We are buffet people as opposed to sit down restaurants so I can only speak of that. The food is fantastic. The presentation and variety is wonderful and again the entire staff is welcoming. The pools are maintained perfectly and there was never a problem finding a spot. Now to give special thanks to certain members of the staff that we interacted with. Raul at the buffet was wonderful and was our waiter the entire stay. He welcomed us at both breakfast and dinner everday and made us feel very special. Felipe is head of pool maintenance and greeted us every morning with a smile and a handshake. No matter what he was doing, he took time to come over to us and wish us a great day. Lucio and the rest of the crew were great in that regard as well. Polanco (restaurant manager), whom we've known since we started coming, was very excited to see us again and showed it with a giant hug and smile. Absolutely wonderful person. Melo and Argeni (mangers at both the pool and courtyard) were absolutely fantastic. What wonderful men these two are. Always greeting us with a warm smile and hug and making us feel like VIP's. Antonio, our pool waiter was great. He seemed to absolutely love his job as he always had a giant smile on his face. It seemed as though everytime our drinks were empty he appeared with that same smile eager to get us another. It is because of both these wonderful mentioned people and the entire resort as a whole that they will see us again in April 2024! Hope to see all who read this join us in the spring
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Palace Punta Cana
Responded 1 week ago
Dear Radke, It is great news to read you liked your stay. We are really pleased. Nonetheless, we wil pass on your comments for improvements. Thank you very much for staying with us and sharing your stupendous feedback. Looking forward to welcoming you again soon. Loving Greetings! Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Punta Cana area.
PRICE RANGE
$232 - $377 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace punta cana hotel punta cana, punta cana riu palace, riu palace hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
676
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HOTEL RIU PALACE PUNTA CANA - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Dominican Republic)

Frequently Asked Questions about Hotel Riu Palace Punta Cana
Which popular attractions are close to Hotel Riu Palace Punta Cana?
Nearby attractions include Bavaro Beach (2.3 miles), Escapology (4.7 miles), and Vivaldi Cigars (4.7 miles).
What are some of the property amenities at Hotel Riu Palace Punta Cana?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Punta Cana?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Punta Cana?
Conveniently located restaurants include Montserrat Manor Restaurant, Living Room Vip, and The Greek Resort 24 Hour Beachfront Restaurant.
Are there opportunities to exercise at Hotel Riu Palace Punta Cana?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hotel Riu Palace Punta Cana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Hotel Riu Palace Punta Cana have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Punta Cana accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.