Playa de Arena Gorda, Punta Cana 23000 Dominican Republic
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#64 of 200 hotels in Punta Cana
Location
4.8
Cleanliness
4.6
Service
4.5
Value
4.5
The 24-hour All Inclusive Hotel Riu Palace Punta Cana opens all year round and is located in holiday area Punta Cana on the Dominican Republic's eastern coast, it is part of RIU Resort with four sister hotels, is situated on the Playa Arena Gorda, which stretches for 26 km. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Punta Cana Airport PUJ (25 km) and El Cortecito (10 km) and invites you to explore the area. The hotel has 612 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the gym. 4 outdoor pools, 1 children's pool. Day and evening entertainment, as well as our Pacha discotheque. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Japanese, Brazilian, Italian, Fusion restaurants, as well as 5 bars.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Water park
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Suites
Family rooms
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HOTEL CLASS
Languages Spoken
Spanish
Location
Full view
45Car recommended
Grade: 45 out of 100
211Restaurantswithin 5 miles
70Attractionswithin 5 miles
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Playa de Arena Gorda, Punta Cana 23000 Dominican Republic
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For our first trip the Dominican, it was beyond our expectations! Beautiful resort! The staff were all very friendly and helpful. Willy at the breakfast and dinner buffet was extremely friendly - always welcoming and always had a table for us. The food was very good. Loved the cappachino and daiquiri bars. Would love to return!
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Review collected in partnership with riu.com
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
I honestly was very pleased with my stay at Riu Palace. It was my second time going to an all inclusive resort and Riu kicked the other place's arse. My room was cleaned daily and the hotel itself was beautiful. The staff was super friendly and helpful, especially the ones working at the restaurants/bars. I thought the food was decent, especially for a resort that size. I would definitely return.
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Date of stay: May 2021
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
10 Helpful votes
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded Jun 10, 2021
Dear Guest, Thank you for staying with us at Hotel Riu Palace Punta Cana. We are glad to learn that you had another wonderful experience at our property and enjoyed our gastronomy. It was a pleasure having you staying with us and we look forward to your next visit. All the best, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We checked in no one took our luggage to the room,our room was clean and nice.we requested more towels because you get 2 per day only.The Beach was kept clean daily because of the seed weed. We did get chairs by the beach every day, no one is there to help you.The pool party was to crowded to enjoy, because they invite all 3 Rui hotels instead of each hotel having their own party.There isn't much to do at night unless you leave the hotel. The spa was nice.I mange to find something to eat everyday at the buffet good choices. The staff is very lay back. They have 3 pool and one is strictly to play volleyball unless you want to get hit inthe head with ball.The property is clean and pretty.The coffee bar has great coffee, tea and wonderful dessert. There is a pianist right by who plays beautiful at night. I don't think I will return to this Rui the one in Aruba was fantastic. …
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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+1
We visited November 2022. There was 7 of us between 4 rooms. 1 overlooking the fountains near to the stage. The other 3 overlooking the RIU palace bamboo. Entertainment seemed to go up a notch for thanksgiving week visitors which seems unfair. The noise from the stage @ night was deafening. On the whole the hotel looked lovely massive over sized entrance and reception area leading to a coffee/bar which I highly recommend using, also leads to the sports bar. They supply fire sticks to watch all sports. Our 1st week was lovely and quiet the food at le carte restaurant was beautiful fillet was tender but come the 2nd week when ordering fillet you got sirloin or some cheaper cut as it was fatty and folded over. This was the same throughout them all. On numerous times we ordered room service this took minimum 3 1/2 hours, rang reception 3 times and also visited reception 3 times the turned up 10:30 at night. Another time they knocked us up at 2.30a.m with our order 4 hours late. The breakfast there is lots to choose from. Although the expect tipping, we sat at another table and we were approached and yelled at by the waitress (Mary) for choosing to sit elsewhere. The pool area is tidy and beds are comfy. Brollies are net allowing sun through them. The pool bar is full all the time and is named pee pee pool by people around as no-one seems to leave for toilet duty. We had a anniversary while we were there and my partner asked if they could decorate the room. They noted it but nothing was done. I rang again @7 and by the time we got back balloons were put up. We went to the water park nearby which is free it’s outdated and needs a lick of paint. We noticed when leaving they were painting. Overall I don’t like the way yr obliged to leave tips also shops nearby are very expensive. Beautiful beach but lots of people pestering you with jewellery, photos with monkey/lizard/parrot and clothing it was monotonous. Beautiful hotel but let down by few.…
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Date of stay: November 2022Trip type: Traveled with family
Room Tip: Avoid thanksgiving pools are rammed. Order room service well in advance. Avoid pool bar.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded 5 days ago
Dear Mstottie, Thank you for taking the time to provide us your detailed feedback on your stay at our property. In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Truly, this is not the level of experience that we seek to provide our guests. Your review will be passed on to the departments in charge. We hope we have the opportunity to welcome you again soon. Best Regards, Hotel RIU Palace Punta Cana Online Reputation Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived at the Riu Palace on the 9th November 2022 at around 6:30pm. Check in was quick and seamless, arrived into our room. The floor was a little dirty, but everything else was good! Our view was a little disappointing but we didn’t request anything so can’t complain!! The plug socket voltage isn’t amazing. I needed plugs by a mirror for my hair straighteners so had to use the bathroom, but they never got hot enough! The food is fab at the hotel. I’m a super fussy eater and I never went without. We only used the Steakhouse due to my fussy eating but we never had a problem! Only advise is to order your steak more cooked than your normal. For example I normally have medium rare, but ordered medium as it came to rare for my liking! The pool is clean and people are friendly! A lot of kids around the in pool loungers which does ruin the ‘relaxing’ need for them. The swim up pool isn’t really for couples, more for singles! The staff at the hotel make the hotel what it is in my opinion. Ariel, Zorilla, Orlando we’re fab during our time. Always around asking if everything is ok, and always happy. They deserve the tips and deserve the recognition. The entertainment is disappointing. Really disappointing. We went to the Riu Neon Party which was good! Tried to go to the Riu white party but they cancelled it and didn’t tell anyone. The in hotel entertainment is poor, best thing about it is Kahoot. Take cards/own entertainment. Not much better in the day, my other half likes to do activities like water volley which was meant to happen everyday from 12:30, it didn’t happen once in 12 days. We asked and the animation team kept making up times which never happened. The beach, was absolutely incredible! We did a trip to Saona Island but booked with Get your guide. ALOT cheaper and it was amazing. Couldn’t of asked for more out our day! If we do return to Dominican Republic (which I would because it is a beautiful place) we would probably try a different hotel, most likely the adults only. But overall this holiday was incredible and I can 100% recommend.…
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded 5 days ago
Dear Abbie Y., We agree the beach is indeed gorgeous! It is great to read you enjoyed your time with us. We will forward your kind observations to our team, it is rewarding to read this fantastic feedback after all the efforts, it makes everything worthwhile. We would love to host you again, Abbie, for another great experience! Thank you very much. Best wishes, Hotel RIU Palace Punta Cana Online Reputation Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So after a terrible start to our holiday with food issues (My husband being celiac) I took the time to meet with the head chef Juan and his second in charge Angel. They made our holiday unforgettable. They made my husband delicious gluten free dishes every night at the buffet. My husband will never forget this experience of feeling special and completely taken care of for the first time since he was diagnosed. Riu Palace resorts have always been great for food but these gentlemen went above and beyond and though this was our first visit to the Dominican it won’t be the last. Juan also brought my hubby a package of gluten free cookies for our room. Huge thanks to this amazing resort and it’s awesome staff for taking care of their guests
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded 1 week ago
Dear JaxBeynon495, Thank you for taking the time to provide us your feedback. We are pleased that you enjoyed your stay with us and appreciate your five star rating of our hotel. At RIU, gastronomy is one of the strong points of our service and we offer a wide selection of exquisitely presented dishes which. However, our commitment goes further adapting to the dietary needs of our guests. Normally, RIU hotels offer products suitable for celiacs that our staff can point out, but complete menus are not always available. Therefore, if your diet has any special characteristics or if you require meals with some kind of restriction: gluten free, lactose free, vegan…, we kindly encourage our guests to contact our Call Center when you make your booking to ensure that there is a service available that meets your needs and to tell the hotel reception beforehand so that, on the day of your arrival, we have food with the right characteristics, since not all destinations have easy access to products appropriate for these diets. It was a pleasure to host you, and we look forward to having you back many more times in the future. Kind regards, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Great location, with pleasant pools backing onto a beach. Food was absolutely brilliant at the main buffet day and night, plus our servers Juan and Amos (I think?) were incredible. Other than the main restaurant and the man who restocked the mini bars, staff were incredibly rude (cleaners, pool towel stand, bars, reception) - I completely appreciate that different countries have different service styles, but the staff were outwardly rude and unhelpful. For example, got to the pool at 3 pm first day (closes at 6pm) and they refused to give us pool towels - happened several days from 1.30 onwards. It made our stay really dissapointing and made us feel like we were asking the world if we requested anything. Not something I've experienced in a Riu or really any all inclusive resort before. Do not book the airport transfer via the hotel - after waiting 30 minutes to talk to the guy from Destination Services (a third party company) to find out what time we were being picked up for the return to the airport, he just told us to come back at the end of our stay. We returned to his desk 3 separate days and waited for him. He was never available. So, we waited in reception on our last day from checkout (11am) until 3.40 (flight at 6pm). Noone called our names or picked us up - we checked with reception twice that we were okay to wait where we were and sat right in front of the door. Noone helped when it became apparent the driver had turned up and left without 2 passengers (and didn't call out our name in the reception or contact us or ask reception staff?), and reception staff literally handed me the phone to deal with the operator rather than providing any help. No support to arrange alternative transport, had to pay for a taxi with no cash - cash machine in hotel wasn't working so had to pay for the taxi's petrol. All this an hour after we were meant to be at the airport. Avoid the stress if you can. Drinks were awful (spirits fine, but made differently wherever you went). Rooms were dirty, with exposed wires in bathroom (see pictures). Genuinely so disappointed with the whole trip. Flagged all this to Riu to receive a template response. Would not recommend at all.…
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Date of stay: October 2022Trip type: Traveled as a couple
Room Tip: Avoid airport transfer
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded 1 week ago
Dear 290megc, We really appreciate you taking the time to share your feedback with us. We are disheartened to read that your stay did not exceed expectations and that you were unable to feel entirely relaxed during your time with us. We will do what we can within our power to work on these issues, therefore, we will share your impressions to our team and we hope we have the opportunity of welcoming you back in the future to impress you. Best Regards, Hotel RIU Palace Punta Cana Online Reputation Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
more bathroom locations, people stop hoarding beach chairs (two people take 4 chairs, 2 for sun/2 for shade) rude, Bingo longer ice machines on every floor, cleasn the seaweed off the beach every morning
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Review collected in partnership with riu.com
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded 1 week ago
Dear lpoisson, Thank you for taking the time to provide us your feedback. We are pleased that you enjoyed your stay with us and appreciate your five star rating of our hotel. It was a pleasure to host you, and we look forward to having you back many more times in the future. Kind regards, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel, beach, gardens and staff all OK. Food and entertainment 3* at best. Exchange rate diabolical £1 gets 1 $ do not get Pesos. Take dollars and convert back on return. Sunscreen, deodorant and most incidentals VERY expensive so take with you. Have been to other Riu hotels in Mexico and Sri Lanka but this was disappointing for a top of the range Palace hotel.
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded 1 week ago
Dear 255DaveS, Thank you for taking the time to give us a feedback following your recent stay at our hotel. We are sorry to hear that you were disappointed with your stay. Our food and entertainment offerings are usually one of our guests' favorite aspects of their stay, so we are sorry to hear that they did not meet your expectations. We hope you enjoyed the rest of your time in Punta Cana nonetheless. Thank you for choosing our hotel, and we hope to welcome you back. All the best, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful resort in Punta Cana. Everything as expected by Riu standard is excellent. We loved our stay so far at this resort. There is opportunity to use and see other resorts which make it a bit more interesting. Overall 5 Star. We tried all the gourmet restaurants so far. All excellent.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded 1 week ago
Dear Rezao991, It is so nice to read your kind remarks about our resort! It is definitively very much appreciated. Thank you very much. We are very happy to learn you had a good time. Kindest wishes! Hotel RIU Palace Punta Cana Online Reputation Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$211 - $345 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace punta cana hotel punta cana, punta cana riu palace, riu palace hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
676
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Claim Your ListingHOTEL RIU PALACE PUNTA CANA $178 ($̶2̶8̶7̶) - Updated 2022 Prices & Resort (All-Inclusive) Reviews - Dominican Republic
Frequently Asked Questions about Hotel Riu Palace Punta Cana
Which popular attractions are close to Hotel Riu Palace Punta Cana?
Nearby attractions include Bavaro Beach (2.3 miles), Escapology (4.7 miles), and Vivaldi Cigars (4.7 miles).
What are some of the property amenities at Hotel Riu Palace Punta Cana?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Punta Cana?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Punta Cana?
Conveniently located restaurants include Montserrat Manor Restaurant, Chic Cabaret & Restaurant Punta Cana, and Herman 311 Bar & Restaurant.
Are there opportunities to exercise at Hotel Riu Palace Punta Cana?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hotel Riu Palace Punta Cana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Hotel Riu Palace Punta Cana have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Punta Cana accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.