Royalton Punta Cana, An Autograph Collection Resort & Casino
Carretera Macao Playa Arena Gorda, Punta Cana 23000 Dominican Republic
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About
#44 of 93 all-inclusives in Dominican Republic
Location
4.6
Cleanliness
4.6
Service
4.4
Value
4.3
GreenLeaders Silver level
Royalton Punta Cana is a modern "All-In Luxury" Resort on Bavaro beach with unique all inclusive features like Reservation-Free Dining, international drinks, 24 hour room service and Dreambed. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting.
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Property amenities
Free private parking nearby
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Taxi service
Business Center with Internet Access
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Modern
Family Resort
Languages Spoken
Spanish
Location
Carretera Macao Playa Arena Gorda, Punta Cana 23000 Dominican Republic
Royalton Punta Cana, An Autograph Collection Resort & Casino
Getting there
Car recommended
Grade: 49 out of 100
49
11 Restaurants
within 0.75 miles
16243Reviews2116Q+A100Room tips
Reviews
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+1
Awesome experience. Food was great and at a high standard. Room were beautiful and clean amazing view (honeymoon jacuzzi suite). Had Diamond club privilege. Noraya (our butler) was very attentive and professional and spoke English very well. Diamond club bar experience was made awesome by Maria and luiza, we rented a cabana and erika was amazing and ice in the Corona never went hot. The nexus airport transfer went very well there and back. The bus was extremely new and up to date with all amenities. The second story bar will even make you a Cesar if you ask!!! (Use a translator though) overall would recommend this resort 10/10 because of staff, friendliness, cleanliness, amenities, and top notch restaurants!
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Erica, Maria, Luisa were AWESOME!!! Highly recommend coming here to the Cabana!!! Royalton Punta Cana was nothing less than amazing. Very good service and they were attentive to our needs!! Absolute perfection 🤷♀️
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I hate having to write a bad review but this hotel is probably one of the worst hotels I have ever stayed at! I came for a destination wedding and although when your with family you can never let the bad bring you down we all had something negative to say. Every section of the resort has a time limit so you can’t enjoy your vacation your way. The food was scary… a couple of people got sick from the food but me I chose to starve… the drink did not hit and at time me and my family group were probably annoying because we rather order shots then drinks. Let’s just say even if you have vip Or exclusive as they call it all the drinks and restaurants serve the same basic stuff… I could never enjoy a meal because I sweating through my already thin beach attire. There were fly’s in the restaurant so that goes to show how clean the place was and the room were the worst part… the hotel I got was suppose to be the upgraded room but it was basic I even paid to upgrade a family member but that was money down the drain… please don’t get married here or vacation here unless it’s a free trip and cost you no money… I could recommend a million other place … I reached my min on writing so review is getting cut short.…
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Date of stay: July 2023Trip type: Traveled with family
Room Tip: Avoid at all cost and if you brave it out just know there are a million places that are better...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
We went to the Royalton Punta Cana Splash resort The best thing about the resort was that we had a butler named Narcisa Green. He was amazing! Every time we needed a reservation for (12 people) he got it! Along with many other things he handled for us. The best person for that position!
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Overall, it was a disappointing trip considering the amount of money we paid and for “diamond club” status which didn’t provide us with much of anything. The food was awful and scarce, the service was terrible with the exception of the Butler (Naz). The spa was nice with good service, but that was about it. I attached some photos but the files are large so will send you another email with the rest: 1. Food- the food was terrible, especially for a 5-star resort and the amount of money we paid. A few examples: - order of wings was 4 mini wings - a chicken wrap was lettuce with 2 small 1/4” cubed pieces of chicken (photo attached) - the cold cuts looked off color and again served in 1/4 pieces to adults - food was clearly being picked up at the buffet, walked over from the buffet and being served to us at the “Diamond Club” breakfast at the Jade restaurant. We waited almost 2 hours for our food to be served - we paid for the diamond club yet all the food was the same at every location - Mexican restaurant was closed one night where we made reservations - plastic cooked along with the steak at the “upscale” steakhouse (photo attached) - French onion soup was a bowl of brown liquid, no onions, and a piece of floating bread that tasted days old (photo attached) -Drinks, as a diamond club member we were supposed to have top shelf liquor, instead we were served with the same alcohol everywhere which tasted rancid and impossible to drink. The sodas were flat, the drinks tasted like rubbing alcohol to the point that we couldn’t even drink anything without wincing. 2. Service- we had a butler, who while was nice, was largely missing as his main job was working the front lobby not as a butler. -We paid extra for a cabana by the beach the first day and it took HOURS for the wait staff to take our order and 1-2 hours before they came back with food and drinks. All while we had 5 hungry kids baking in the sun on the beach. - the coffee shop refused to serve us and our children because we walked in with bathing suit coverups. They were super rude and unfriendly all week at the coffee shop. - I ordered room service at 7:30am on Thursday as I had to catch up on work and it didn’t show up until 9:45am, ice cold with again clearly old ham and bread (photo attached) - We paid extra for the diamond club, but overall there were zero perks in terms of service for being diamond club. We waited on the same long lines, service was long and I once waited almost 2 hours on line to pick up a cheeseburger. 3. Room- our room had a broken hair dryer, broken shower head (photo attached), broken coffee machine and an additional expresso machine without any pods or ability to operate it. - we were also supposed to receive a beach bag as diamond club members which we never received and they stated they ran out. - the hallways were flooded due to the rain and in the buffet the ceiling had partially collapsed with it raining inside the establishment while we were eating and rain water pouring out of the lights onto the buffet stations ).…
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
What a fantastic place from start to finish was so good, the staff are great and the place is spotless. We had a fantastic time and great food and drink. Do not listen to the negative reviews as they are not fair it is a really nice place. I have enclosed pictures of the staff that really stood out as they made our holiday even better, I hope the hotel recognises these members of staff because they were awesome. All the staff pictured including name badges should be thanked by the hotel they would be the reason we would come back over other Dominican hotels.
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Date of stay: November 2023Trip type: Traveled with family
Room Tip: The beach is not easily accessible please be aware, a tip for the hotel could be to try and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
It was our first time staying at the Royalton in Punta Cana, DR. Also a first having a butler. Our butler Narciso Green was simply amazing! He attended to all our needs, questions, concerns very professionally. He spoke great English which was very helpful. He ensured we had a comfortable and pleasant experience. He also was very quick to respond and expedited things quickly. He ensure all our reservations were taken care of and met us at each restaurant to ensure our dining experience was perfect. We loved Royalton and would highly recommend the resort and Narciso!
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HAIRO GALINDEZ, Owner at Royalton Punta Cana, An Autograph Collection Resort & Casino
Responded 2 days ago
Dear guest, Thank you for giving us the opportunity to receive you at our wonderful hotel and for your kind review. We are very pleased to know that we exceeded your expectations and that you had an excellent vacation. We are sincerely looking forward to the pleasure of welcoming you again to Royalton Punta Cana and make sure that you will enjoy the best services and facilities on your next visit. Kind regards, Royalton Punta Cana Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff at then pool bar are awesome!! Hugo, Ariel,Omar Angel and Andry are amazing Always so friendly They make the best drink they keep the party going Always have a drink ready to go for me and my group
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HAIRO GALINDEZ, Owner at Royalton Punta Cana, An Autograph Collection Resort & Casino
Responded 2 days ago
Dear guest, We are honored that you have chosen our resort in Punta Cana and we are pleased to read that you had a wonderful vacation. We love it when our staff actively contributes to improving our guest´s holidays. We are going to share your comments with the whole staff, especially the ones you mentioned. We are sure it will make them very happy. It will be a pleasure to welcome you back to our beautiful property again soon. Kind regards, Royalton Punta Cana Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Just got home today from a 10-day stay at the Royalton Punta Cana if I may say one thing about the place it's essential you go Diamond Club you never lack anything by going Diamond Club it cost a little bit more but it's well worth it our Butler Miguel was so amazing he went above and beyond to make sure our vacation was great .and Wanda in the lounge was always ready to serve us with a smile .from the beach to the restaurants every thing was amazing will definitely be a return guest but I will be asking for Miguel as our butler. Thank you to both these staff members for there outstanding customer service.
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Book The Diamond Club it's well worth it
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HAIRO GALINDEZ, Owner at Royalton Punta Cana, An Autograph Collection Resort & Casino
Responded 2 days ago
Dear guest, We would like to thank you for sharing on TripAdvisor this review so kind about your stay. We are happy that we have been able to exceed your expectations and that our facilities and our staff have contributed to a wonderful vacation at our hotel. It is a great pleasure to read how much you have enjoyed our resort. We hope to have the opportunity to welcome you back to our beautiful property and assure you that you will enjoy even superior services and facilities on your next visit. Kindest regards, Royalton Punta Cana Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great resort for families. I have been three times at the Royalton Punta Cana, two on the diamond club and one as regular guest. I went with my kids, 11 yo and 7yo, and they love it. We enjoyed the beach, the swimming pool, they loved the buffet over the a la carte restaurants. Food is good, and to avoid misunderstanding, I said good. This is not a high end, fine dinner resort, is just a nice family resort where you can create great memories. Excellent value for money. Staff is great. Definitively the place to go with children
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HAIRO GALINDEZ, Owner at Royalton Punta Cana, An Autograph Collection Resort & Casino
Responded 2 days ago
Dear guest, Our principal objective is to make an unforgettable experience the vacation of our visitors and we are so glad to know that you really enjoyed your stay at Royalton Punta Cana. We are always very grateful for our guest’s feedback and are particularly pleased that you were able to experience just what we aim to so deeply: to deliver great and impressive service to all of our guests. It will be a pleasure to welcome you back to our beautiful property again soon. Kindest regards, Royalton Punta Cana Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$226 - $366 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
470
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Claim Your ListingROYALTON PUNTA CANA, AN AUTOGRAPH COLLECTION RESORT & CASINO - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Dominican Republic)
Frequently Asked Questions about Royalton Punta Cana, An Autograph Collection Resort & Casino
Which popular attractions are close to Royalton Punta Cana, An Autograph Collection Resort & Casino?
Nearby attractions include Arena Gorda Beach (0.7 miles), Sky Casino Punta Cana (0.2 miles), and Spa Redeemer & Masajes (0.5 miles).
What are some of the property amenities at Royalton Punta Cana, An Autograph Collection Resort & Casino?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Royalton Punta Cana, An Autograph Collection Resort & Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton Punta Cana, An Autograph Collection Resort & Casino?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Royalton Punta Cana, An Autograph Collection Resort & Casino?
Yes, free private parking nearby and free public parking nearby are available to guests.
What are some restaurants close to Royalton Punta Cana, An Autograph Collection Resort & Casino?
Conveniently located restaurants include Toro, Dinner in the Sky Punta cana, and Ipanema.
Are there opportunities to exercise at Royalton Punta Cana, An Autograph Collection Resort & Casino?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Royalton Punta Cana, An Autograph Collection Resort & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton Punta Cana, An Autograph Collection Resort & Casino offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Does Royalton Punta Cana, An Autograph Collection Resort & Casino have any great views?
Yes, guests often enjoy the ocean view available here.
Is Royalton Punta Cana, An Autograph Collection Resort & Casino accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.