Del Mar by Joy Resorts
1,034 reviews
#59 of 166 Hotels in Punta Cana
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Cap Cana, Bv. Zona Hotelera, Punta Cana 51101 Dominican Republic
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About
#59 of 166 hotels in Punta Cana
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Located in Cap Cana, this 254,000-square-foot private beach complex features spacious suites ranging from Deluxe Ocean View to Two Bedroom Villa, all finely designed with innovative architecture and Caribbean style decorations. Guests can enjoy our beautiful white sand beach, large infinity pool with a swim-up bar that cascades into a serene hot tub area, complete with a gorgeous ocean view. Between the wealth of amenities we offer, the pristine facilities, and our devotion to exceptional hospitality, which is felt from the moment you arrive and are greeted by the spectacular panoramic ocean view in our lobby. These are just some of the many reasons why Del Mar offers guests the very definition of a luxurious Caribbean lifestyle. Conveniently located, just 15 minutes from Punta Cana International Airport, in close proximity of the famous Punta Espada Golf experience, which is considered the best golf course in the Caribbean, and near the Cap Cana Marina and Juanillo Beach.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Beach
Evening entertainment
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot tub
Infinity pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Conference facilities
Meeting rooms
Concierge
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Kitchenette
Microwave
Flatscreen TV
Safe
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Bay View
Charming
Location
Full view
Contact
Cap Cana, Bv. Zona Hotelera, Punta Cana 51101 Dominican Republic
Getting there
Rental CarsSee rental cars from $19/day
1,034Reviews206Q+A100Room tips
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My husband and I stayed at this hotel, loft oceanfront and we loved it. Customer service was excellent and the grounds was well kept up. We will sure visit this property again in the future. You will not be disappointed.
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Date of stay: April 2018Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Loft oceanview, you will not be disappointed
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Helpful
This resort gym is a wow! As a fitness junkie I was pleasently surprised with the trainer on site, Everton! Big up to him because he made working out fun and gave me a lot of knowledge to leave with!!
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Date of stay: March 2019Trip type: Traveled as a couple
Helpful
I can not begin to express my displeasure with this hotel and it’s staff. My girlfriend and I arrived at 3 o’clock and waited an hour to be shown to our room. Mind you the entire place is a ghost town and we were the only people there at this time. I reserved a ocean view with a jacuzzi, the ocean view was full of seaweed which I did expect from previous reviews. What I didn’t expect was the god awful smell that came from the beach. The jacuzzi ronly worked for two days and we were told they would fix it the next day after they purchased to parts. We never had a running jacuzzi again and we requested to transfer rooms were told that their were non available. The next morning we went down to the restaurant for our complimentary breakfast. After another hour and a half wait we were treated to two cold pieces of pancakes and toast and a couple of slices or cheese that tasted old. This was the only option every morning with our complimentary breakfast. By this time we had had enough and decided to venture off the resort to make the most of our trip only to be scammed by the taxi drivers who give kickbacks to the front desk people for reserving the taxi. To go any where in Punta Cana they charge at least 45 dollars and we ended up paying twice that sometimes. Because the hotel is so secluded you don’t really have any other option. On the 4th night we decided to go for a swim in the pool only to have my girlfriends phone stolen while we were swimming. After speaking with multiple staff members and being told different things. The phone was finally returned by security. They said one of the staff members saw the phone and was going to turn it in to the front yet that same staff member didn’t think to ask the couple in the pool if it was their phone. I would recommend anybody planning to stay at this resort to spend their money on a better more professional resort.…
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Date of stay: August 2018Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Darien S, Reservation Department at Del Mar by Joy Resorts
Responded Sep 26, 2018
Warmest Greetings from Del Mar by Joy! First of all we would like to thank you for having allowed us to be the host of your vacations and for having taken the time to share your impressions about the stay. As a service oriented company our guests’ reviews are taken in consideration with the maximum importance since it is thanks to them that we can improve our property and services. It saddens us a lot to learn that besides our efforts we were not able to fulfill your expectations in terms of services. We would like to offer you our most sincerely apologies. In our hotel we are constantly looking forward to accomplish our goal of total satisfaction of our guests. Once again our apologies.
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+1
My partner and I thought that this would be the perfect break away and booked a week here, all inclusive from secret escapes. There are a few things to consider with this hotel, and even tho we had a fantastic time we thought we should throw a couple of heads up to potential travellers. The hotel itself is very clean, not super clean, but comfortable. They make an effort each morning to clear the seaweed of the beach to stop it smelling and look unpleasant. Housekeeping can be a hit and miss. Sometimes we would get beer in our fridge or soft drinks, other days just water. But who can complain when the bar is just a couple floors down. You will notice consistency is not a big thing here. All the staff are fantastic! There are a few language barriers, but they do try hard for you, just take a translator on your phone to help you at times. We had a room with our own hot tub on the balcony, but when we arrived there was no water in it. For 3 days we asked for someone to fill it and finally after using a translator on my phone we finally got it filled. It was disappointing that we had to wait half our holiday to use the hot tub, so if you have problems, use a translator on the front desk! Saves you a lot of time. The food at the restaurant is AMAZING! Having a sit down menu meal and not fighting with loads of people over a semi warm buffet is a real treat! The actual service is a little disappointing and could do with some tweaking, but the food totally makes up for it. Fresh fish, beautiful fillets and stunning displays! So what do you need to be aware of? Well, when you read the reviews here everyone says it is like a ghost town. They are not exaggerating! Luckily we made friends with 3 other couples on our visit and spent the evenings and some days together which made a world of difference. But to be honest, if they were not there then this still isn't a bad place to relax. My partner and I didnt see a single other guest on our first day until the evening at dinner. It was very strange, but it is nice not having to get up at 6am and do the towel run for a sunbed. You have every single sunbed to choose from! Its quiet, peaceful and you are not fighting with other guests to get drinks at the bar, for food at a buffet or sunbeds. Ideal in my opinion! In Punta Cana the hotels are miles apart and getting anywhere requires a taxi or transfer, so dont expect to walk anywhere. So when we went we learnt that the hotel was going through some changes. You can no longer buy the all inclusive package and they were just honouring the deal with guests who already had bought it before the change. Like us. The restaurant was now being managed by another company. This meant that the other guests who got there before us had problems with dinner service. At first they were given the full menu that has a large variety of starters and mains, but soon after it got taken away from them and replaced with a small menu with only 3 mains and 2 starters. This also happened at lunch time. Luckily they complained enough to bring the full menu back for all all inclusive guests so we did not have this problem. But it was shocking to hear the hotel restaurant was trying to pull the wool over the all inclusive guests eyes and have them only choose meals from a 'cheap' version of their menu during these changes. Another useful tip is to carry lots of loose change with you for tips. Try and get this before going to the hotel. We only had large notes when we arrived and no one in the hotel could break it for us. You can do this at the airport if needs be, or take a trip to the capital and break it there when buying souvenirs like we did. Also, there is no shop on site! There is a shop at the sister hotel where you can get a taxi to. Apart from these problems, we still had a great relaxing holiday. The people were lovely, we made some great new friends, and it was the most stress free holiday I had ever been on. I will certainly be looking out for all inclusive holidays now with a menu for dinner rather than a buffet. We would like to go back some day if they ever provide this offer again.…
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Date of stay: May 2018Trip type: Traveled as a couple
Value
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Darien S, Reservation Department at Del Mar by Joy Resorts
Responded Sep 26, 2018
Warmest Greetings from Del Mar by Joy! First of all we would like to thank you for having allowed us to be the host of your vacations and for having taken the time to share your impressions about the stay. As a service oriented company our guests’ reviews are taken in consideration with the maximum importance since it is thanks to them that we can improve our property and services. It saddens us a lot to learn that besides our efforts we were not able to fulfill your expectations in terms of services. We would like to offer you our most sincerely apologies. In our hotel we are constantly looking forward to accomplish our goal of total satisfaction of our guests; therefore we will be expecting to host you again in order to reverse the wrong experience that you might have had and bring you the quality service that is deserved for you in this, Del Mar by Joy.
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The ground is beautiful. The pool was awesome. Only two options for choice of food, but it was very good. I got tired of eating at same spot. This place is in a gated community and away from everything, which makes it hard to leave without a rental car. Do not get the cab, they will charge you $40 and the driver split it with the front desk girl. We were told on the previous night it was 4 dollars for a taxi and got con by their fellow workers. It was very disappointing to see how thirsty some of the workers. The beach was not accessible as the seaweed was everywhere and the awful smell was overwhelmingly. We will not be returning to place.
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Date of stay: June 2018Trip type: Traveled as a couple
Helpful
Response from Darien S, Reservation Department at Del Mar by Joy Resorts
Responded Sep 26, 2018
Warmest Greetings from Del Mar by Joy! First of all we would like to thank you for having allowed us to be the host of your vacations and for having taken the time to share your impressions about the stay. As a service oriented company our guests’ reviews are taken in consideration with the maximum importance since it is thanks to them that we can improve our property and services. It saddens us a lot to learn that besides our efforts we were not able to fulfill your expectations in terms of services. We would like to offer you our most sincerely apologies. In our hotel we are constantly looking forward to accomplish our goal of total satisfaction of our guests; therefore we will be expecting to host you again in order to reverse the wrong experience that you might have had and bring you the quality service that is deserved for you in this, Del Mar by Joy.
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LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
122
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Claim Your Listing Frequently Asked Questions about Del Mar by Joy Resorts
Which popular attractions are close to Del Mar by Joy Resorts?
Nearby attractions include Beers of the World (0.5 miles).
What are some of the property amenities at Del Mar by Joy Resorts?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Del Mar by Joy Resorts?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Del Mar by Joy Resorts?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Del Mar by Joy Resorts?
Yes, free parking is available to guests.
What are some restaurants close to Del Mar by Joy Resorts?
Conveniently located restaurants include Blue Marlin, The steak house, and La Mona Nouvelle Cuisine.
Are there opportunities to exercise at Del Mar by Joy Resorts?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Del Mar by Joy Resorts?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Del Mar by Joy Resorts?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Del Mar by Joy Resorts offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Does Del Mar by Joy Resorts have any great views?
Yes, guests often enjoy the harbor view available here.