DEL MAR BY JOY RESORTS

About

4.5

Excellent

1,036 reviews

#57 of 161 hotels in Punta Cana

Location

Cleanliness

Service

Value

Located in Cap Cana, this 254,000-square-foot private beach complex features spacious suites ranging from Deluxe Ocean View to Two Bedroom Villa, all finely designed with innovative architecture and Caribbean style decorations. Guests can enjoy our beautiful white sand beach, large infinity pool with a swim-up bar that cascades into a serene hot tub area, complete with a gorgeous ocean view. Between the wealth of amenities we offer, the pristine facilities, and our devotion to exceptional hospitality, which is felt from the moment you arrive and are greeted by the spectacular panoramic ocean view in our lobby. These are just some of the many reasons why Del Mar offers guests the very definition of a luxurious Caribbean lifestyle. Conveniently located, just 15 minutes from Punta Cana International Airport, in close proximity of the famous Punta Espada Golf experience, which is considered the best golf course in the Caribbean, and near the Cap Cana Marina and Juanillo Beach.

Property amenities

Free parking

Free High Speed Internet (WiFi)

Pool

Bar / lounge

Beach

Evening entertainment

Children Activities (Kid / Family Friendly)

Pets Allowed ( Dog / Pet Friendly )

Wifi

Hot tub

Infinity pool

Outdoor pool

Restaurant

Breakfast available

Breakfast buffet

Swimup bar

Poolside bar

Conference facilities

Banquet room

Meeting rooms

Concierge

Dry cleaning

Laundry service

Self-serve laundry

Room features

Air conditioning

Private beach

Housekeeping

Private balcony

Room service

Kitchenette

Microwave

Flatscreen TV

Safe

Refrigerator

Room types

Ocean view

Non-smoking rooms

Suites

Family rooms

Good to know

HOTEL STYLE

Bay View

Great View

Location

Full view

Contact

Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 23000 Dominican Republic

Getting there

Punta Cana Airport7 miSee all flights

La Romana Airport33 miSee all flights

Rental CarsSee rental cars from $43/day

See all nearby hotels

Nearby restaurants

Sanctuary Town Cap Cana

95 reviews

12 minInternational

La Mona Nouvelle Cuisine

161 reviews

15 minItalian

See all nearby restaurants

Nearby attractions

Beers of the World

1 review

11 minBars & Clubs

See all nearby attractions

1036Reviews206Q+A100Room tips

Reviews

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Eduardo L wrote a review Jun 2021

2 contributions1 helpful vote

Spectacular

It is a wonderful place where the people are amazing the rooms are super big and comfortable, the bars are very modern and the drinks are first class, the beach is beautiful and the pool is super beautiful, we will be back.

Date of stay: June 2021Trip type: Traveled as a couple

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Fayett1922 wrote a review Mar 2019

2 contributions3 helpful votes

Travel Agent Review

My husband and I stayed at this hotel, loft oceanfront and we loved it. Customer service was excellent and the grounds was well kept up. We will sure visit this property again in the future. You will not be disappointed.

Date of stay: April 2018

Value

Location

Service

Trip type: Traveled as a couple

Room Tip: Loft oceanview, you will not be disappointed

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Bodied M wrote a review Mar 2019

1 contribution1 helpful vote

Fitness and gym

This resort gym is a wow! As a fitness junkie I was pleasently surprised with the trainer on site, Everton! Big up to him because he made working out fun and gave me a lot of knowledge to leave with!!

Date of stay: March 2019Trip type: Traveled as a couple

1 Helpful vote

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Brandon H wrote a review Aug 2018

Marina del Rey, California1 contribution4 helpful votes

Not as I expected......

I can not begin to express my displeasure with this hotel and it’s staff. My girlfriend and I arrived at 3 o’clock and waited an hour to be shown to our room. Mind you the entire place is a ghost town and we were the only people there at this time. I reserved a ocean view with a jacuzzi, the ocean view was full of seaweed which I did expect from previous reviews. What I didn’t expect was the god awful smell that came from the beach. The jacuzzi ronly worked for two days and we were told they would fix it the next day after they purchased to parts. We never had a running jacuzzi again and we requested to transfer rooms were told that their were non available. The next morning we went down to the restaurant for our complimentary breakfast. After another hour and a half wait we were treated to two cold pieces of pancakes and toast and a couple of slices or cheese that tasted old. This was the only option every morning with our complimentary breakfast. By this time we had had enough and decided to venture off the resort to make the most of our trip only to be scammed by the taxi drivers who give kickbacks to the front desk people for reserving the taxi. To go any where in Punta Cana they charge at least 45 dollars and we ended up paying twice that sometimes. Because the hotel is so secluded you don’t really have any other option. On the 4th night we decided to go for a swim in the pool only to have my girlfriends phone stolen while we were swimming. After speaking with multiple staff members and being told different things. The phone was finally returned by security. They said one of the staff members saw the phone and was going to turn it in to the front yet that same staff member didn’t think to ask the couple in the pool if it was their phone. I would recommend anybody planning to stay at this resort to spend their money on a better more professional resort.…

Date of stay: August 2018Trip type: Traveled as a couple

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Response from Darien S, Reservation Department at Del Mar by Joy Resorts

Responded Sep 26, 2018

Warmest Greetings from Del Mar by Joy! First of all we would like to thank you for having allowed us to be the host of your vacations and for having taken the time to share your impressions about the stay. As a service oriented company our guests’ reviews are taken in consideration with the maximum importance since it is thanks to them that we can improve our property and services. It saddens us a lot to learn that besides our efforts we were not able to fulfill your expectations in terms of services. We would like to offer you our most sincerely apologies. In our hotel we are constantly looking forward to accomplish our goal of total satisfaction of our guests. Once again our apologies.

SarahDane2007 wrote a review Aug 2018

8 contributions2 helpful votes

+1

A lot to consider when booking.......

My partner and I thought that this would be the perfect break away and booked a week here, all inclusive from secret escapes. There are a few things to consider with this hotel, and even tho we had a fantastic time we thought we should throw a couple of heads up to potential travellers. The hotel itself is very clean, not super clean, but comfortable. They make an effort each morning to clear the seaweed of the beach to stop it smelling and look unpleasant. Housekeeping can be a hit and miss. Sometimes we would get beer in our fridge or soft drinks, other days just water. But who can complain when the bar is just a couple floors down. You will notice consistency is not a big thing here. All the staff are fantastic! There are a few language barriers, but they do try hard for you, just take a translator on your phone to help you at times. We had a room with our own hot tub on the balcony, but when we arrived there was no water in it. For 3 days we asked for someone to fill it and finally after using a translator on my phone we finally got it filled. It was disappointing that we had to wait half our holiday to use the hot tub, so if you have problems, use a translator on the front desk! Saves you a lot of time. The food at the restaurant is AMAZING! Having a sit down menu meal and not fighting with loads of people over a semi warm buffet is a real treat! The actual service is a little disappointing and could do with some tweaking, but the food totally makes up for it. Fresh fish, beautiful fillets and stunning displays! So what do you need to be aware of? Well, when you read the reviews here everyone says it is like a ghost town. They are not exaggerating! Luckily we made friends with 3 other couples on our visit and spent the evenings and some days together which made a world of difference. But to be honest, if they were not there then this still isn't a bad place to relax. My partner and I didnt see a single other guest on our first day until the evening at dinner. It was very strange, but it is nice not having to get up at 6am and do the towel run for a sunbed. You have every single sunbed to choose from! Its quiet, peaceful and you are not fighting with other guests to get drinks at the bar, for food at a buffet or sunbeds. Ideal in my opinion! In Punta Cana the hotels are miles apart and getting anywhere requires a taxi or transfer, so dont expect to walk anywhere. So when we went we learnt that the hotel was going through some changes. You can no longer buy the all inclusive package and they were just honouring the deal with guests who already had bought it before the change. Like us. The restaurant was now being managed by another company. This meant that the other guests who got there before us had problems with dinner service. At first they were given the full menu that has a large variety of starters and mains, but soon after it got taken away from them and replaced with a small menu with only 3 mains and 2 starters. This also happened at lunch time. Luckily they complained enough to bring the full menu back for all all inclusive guests so we did not have this problem. But it was shocking to hear the hotel restaurant was trying to pull the wool over the all inclusive guests eyes and have them only choose meals from a 'cheap' version of their menu during these changes. Another useful tip is to carry lots of loose change with you for tips. Try and get this before going to the hotel. We only had large notes when we arrived and no one in the hotel could break it for us. You can do this at the airport if needs be, or take a trip to the capital and break it there when buying souvenirs like we did. Also, there is no shop on site! There is a shop at the sister hotel where you can get a taxi to. Apart from these problems, we still had a great relaxing holiday. The people were lovely, we made some great new friends, and it was the most stress free holiday I had ever been on. I will certainly be looking out for all inclusive holidays now with a menu for dinner rather than a buffet. We would like to go back some day if they ever provide this offer again.…

Date of stay: May 2018

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Service

Sleep Quality

Trip type: Traveled as a couple

1 Helpful vote

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Response from Darien S, Reservation Department at Del Mar by Joy Resorts

Responded Sep 26, 2018

Warmest Greetings from Del Mar by Joy! First of all we would like to thank you for having allowed us to be the host of your vacations and for having taken the time to share your impressions about the stay. As a service oriented company our guests’ reviews are taken in consideration with the maximum importance since it is thanks to them that we can improve our property and services. It saddens us a lot to learn that besides our efforts we were not able to fulfill your expectations in terms of services. We would like to offer you our most sincerely apologies. In our hotel we are constantly looking forward to accomplish our goal of total satisfaction of our guests; therefore we will be expecting to host you again in order to reverse the wrong experience that you might have had and bring you the quality service that is deserved for you in this, Del Mar by Joy.

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