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Royalton Splash Punta Cana Resort & Spa

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Playa Arena Gorda, Highway Macao, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
37 people are viewing this hotel
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Traveler (10400)
360
Panoramas (26)
Pool & Beach (2228)
What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Staff required to regularly wash hands
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#58 of 161 hotels in Punta Cana
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Located only a short walk away from one of the most pristine and beautiful stretches of Bavaro Beach, Royalton Splash Punta Cana is perfectly situated in a lush tropical setting, offering Royalton’s signature All-In Luxury® features including luxurious accommodations, world-class reservation-free dining, and unparalleled service that perfectly fit into the genuine and magical ambiance of the Caribbean coast. This luxury resort offers the savvy traveler access to a beautiful beach, one of the largest waterparks in the Caribbean, and an abundance of accommodation options with high-quality amenities. Royalton Splash Punta Cana caters to both couples’ and families’ unique vacation needs. With diverse dining options, indulge in the romance of the Mediterranean at the resort’s Italian à la carte restaurant, which offers the perfect ambiance for special occasions and celebrations, or embark on a thrilling seafood adventure at the popular restaurant ‘Under The Sea’. With Stay-At-1, Play-At-2 access to neighboring Royalton Punta Cana, guests benefit from access to additional facilities and services such as the casino and the serene Royal Spa.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Game room
Snorkeling
Tennis court
Water park
Aerobics
Billiards
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Park View
Languages Spoken
English, French, Spanish
11294Reviews2025Q+A100Room tips
Traveler rating
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Popular mentions
Adriana M wrote a review Sep 19
1 contribution1 helpful vote
+1
Is so many people that we are and will be very grateful for . Starting by our Butler Lenny Martinez " what a guy " he did an outstanding job , he is on the reasons why we will be going back to the resort and stay at the Diamond Club. His dedication & constant checking on us to make sure we were ok was more than admirablez ! Muchas gracias por tu esmerado trabajo , cortesía y profesionalismo. Bravo! You made our Anniversaries more special than we thought! Outstanding service Lenny . We will only one to have you as our Butler. The cleaning crew ladies that did our rooms 1355 & 1342 for the week of September 12 to 19 were extremely nice to us & surprises every day with beautiful bed decorations, always clean and safe . The waters & waitresses at the diamond club beach & restaurants were outstanding with their excellent service and kindness. We truly admired how the staff , cooks , cleaning crew , gardeners, cheffs , pool crew, bartenders, security maintained their masks and make sure every one was following covid rules . Our Concierge Smerlin Goris was very responsive when we were in need of help regarding our room accommodations and listened to our requirements. A big thank you to all the cheffs , assistants, cooks for such a delicious delightful dishes¡ no complains what so ever regarding their food . Always clean, great flavors, great variety to please anyone and everyone, beautiful attractive food displays. A special thanks to cheff Marcos and assistants who prepared a stunning delicious food on the beach courtesy of the Diamond Club. Best maracuya " chinola" dessert i have ever had. Many thanks to all the hard working people of this amazing Resort . We will be back for sure . On behalf of my husband and I, Adriana McNeill. Canada & Colombia love Domenican Republic people ¡
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Date of stay: September 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Royalton Team, Director General at Royalton Splash Punta Cana Resort & Spa
Responded 1 week ago
Dear S3622PNadrianam, Receive a warm regard from paradise! We would like to thank you for taking the time to write this review with detailed highlights about your stay. We are delighted to read that you spent a most wonderful holiday. We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. Comments like yours are our best reward. We love when our staff goes all of their way in order to please every single need of our guests; we pride ourselves for this accomplishment. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them so happy.  We love to read when our guests leave the hotel with good expectations so they can recommend it and visit it once more. Thanks a lot for this! We are sincerely looking forward to the pleasure of welcoming you again in Royalton Splash Punta Cana and assure you that you will enjoy superior services and facilities on your next visit. Sincerely, Royalton Splash Team.
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William T wrote a review Sep 17
Port Saint Lucie, Florida2 contributions1 helpful vote
First time visiting, but not the last! We loved everything about our stay in the DR. The people, staff, and food were all the best!!! From our Bellhop (Luis Manuel) to our restaurant Waitresses (Margarita & Antonia) and outdoor nighttime Waitresses (Nancy and Colombia). I would not change anything about stay. Next visit will be with more time and more family to join us.
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Date of stay: September 2021
Location
Service
Sleep Quality
1 Helpful vote
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Response from Royalton Team, Director General at Royalton Splash Punta Cana Resort & Spa
Responded 1 week ago
Dear O5637PYwilliamt, Thank you for giving us the opportunity to host you and for such a kind review. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. Thank you for highlighting how incredible our food is and for saying that everyone is incredibly kind and happy to help you. We are sure everyone you have mentioned will be happy to know they enhanced your experience. We are sincerely looking forward to the pleasure of welcoming you again in Royalton Splash Punta Cana and assure you that you will enjoy superior services and facilities on your next visit. Cordially, Royalton Splash Team.
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Go437501 wrote a review Sep 13
2 contributions2 helpful votes
This trip was awesome we met with the front desk and their hospitality was warm and inviting. I want to start with the bell boys there were 2 in particular I want to shout out Kelvin Cedeño and Luis Manuel these men gave my family exceptional service throughout our stay! They work very hard to please clients in general we were lucky! Front desk crew day and night shift Richard, Jessica, Yan Kalos the Best especially Fernando! He graciously and patiently checked us in party 10 . He was such a delight ! Lovely lovely man , helpful always greeting us with a big smile throughout our stay. He helped us extend our stay at the resort as well ...we did not want to leave. The young lady by the guest service desk Darleny such a joy I was chatting with her as she answered my concerns. In summary the workers in this resort along with the waiters and cooks a special mention to young man his name is John Chef fantastic made our visits to the buffet fabulous ! The restaurant were very nice too!
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Date of stay: August 2021Trip type: Traveled with family
Room Tip: Not really as I mentioned we were very lucky Resort was not crowded which made thing manageable...
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1 Helpful vote
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Response from Royalton Team, Director General at Royalton Splash Punta Cana Resort & Spa
Responded 1 week ago
Dear Go437501, We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday and we would like to thank you for sharing on TripAdvisor such a kind feedback about your stay. We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. Comments like yours are our best reward. We love when our staff goes all of their way in order to please every single need of our guests; we pride ourselves for this accomplishment. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them so happy.  We love to read when our guests leave the hotel with good expectations so they can recommend it and visit it once more. Thanks a lot for this! We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely, Royalton Splash Team.
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Jacqueline Luciano wrote a review Sep 12
1 contribution
This was our 3rd time visiting Royalton Splah/ Punta Cana. Our 14 member family enjoyed a 14 day stay and will definitely return next year. The Chef Eliberis at Selections was very pleasant, friendly and courteous with the staff and guests. The presentation and variety of food described his wonderful creativity. The food was delicious. Fernando at the reception was very pleasant and helpful in upgrading our room upon our arrival. He always checked on us by asking if we were enjoying our stay and wanted to know if we needed anything. Yahaira, the housekeeper went above and beyond cleaning our room in building 27. We always found our room clean with beautiful decorations that my children enjoyed looking at. Alexis at the reception area was very welcoming and pleasant. He always offered us drinks with a smile. My children ages 11 and 16 enjoyed the water park. The staff always wore their mask and this resort enforced guests to wear mask at the buffet. Luisa at the Kiddie Club was very attentive and pleasant. She helped me decorate the table and wall at the buffet to celebrate my daughter’s sweet birthday. I recommend this resort for those who have not visited yet. Jacqueline Luciano-Jiménez
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Date of stay: August 2021Trip type: Traveled with family
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Response from Royalton Team, Director General at Royalton Splash Punta Cana Resort & Spa
Responded 2 weeks ago
Dear V775DVmichaelj, Receive a warm regard from paradise! We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday and we would like to thank you for sharing on TripAdvisor such a kind feedback about your stay. We love when our staff goes all of their way in order to please every single need of our guests; we pride ourselves for this accomplishment. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them so happy.  We love to read when our guests leave the hotel with good expectations so they can recommend it and visit it once more. Thanks a lot for this! We are sincerely looking forward to the pleasure of welcoming you again in Royalton Splash Punta Cana and assure you that you will enjoy superior services and facilities on your next visit. Cordially, Royalton Splash Team.
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latablaa wrote a review Sep 5
Santo Domingo, Dominican Republic6 contributions5 helpful votes
Worse experience I've ever had with check in and check out, the "Lobby" its an improvised area, no lines nor sings saying whick way we go, the staff attended people that arrived 5-10 mind after me to the check in due to the lack of organization, took me 1 hour just to start the process and once we did, our letter with hotel information and instructions was lost in the process. Staff members were arguing between them to see who would take me and my wife to the place we had to go to activate my bracelet, the girl (Reyna Paul) was super mad and unfriendly at all times to the point that if I asked a questiln she gave me attitude like I work there. Finally our bracelets were activated (20 mins later) not without having staff members argue about who would activate the bracelets and none wanted to, Reyna had to use a pc by herself whitout being her area. Once she was done I expected to have a little map or information about the hotel, dissapointed again when she said "we're done" I only received a little paper with my room number (Photo is attached. I was not welcomed, informed about anything, I took myself to my roon (had no idea where I was going) and found it after walking 5 mins to realize a day after that there was a faster route to my room.in the closed the breakers were wide open and I traveled with an infant, picture if my kid openned the closet and started touching cables! ( photo attached). This is my first impresion of the hotel. I was so hungry that looked for a "snack bar", they were making hot dogs and burguers by the pool area, waited 45 mins to get a burguer and saw people getting 6 and 7 burguers at one shot, reason why the line was not moving any faster, 45 mins later Im told they ran out of buguers and hot dogs 🙂.The fire alarm kept on triggering 3 times a day in the buffet, can"t writte more as This paragraph is not enough. Bottom line, you guys have a lot of areas of oportubities with your service, yoyr food variety is very short, mexican restaurant has everything but mexican as it lacks flavor and no option for spicy food. The only thing cool about th place is the service I received from bartenders at the pool area and water park, in other words, the hotel is not worth it
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Date of stay: September 2021Trip type: Traveled with family
2 Helpful votes
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Response from Royalton Team, General Manager at Royalton Splash Punta Cana Resort & Spa
Responded 3 weeks ago
Dear latablaa, Receive a warm regard from Royalton Splash Punta Cana Resort & Spa. We lament that the check in process was not as smooth as usual and did not meet your expectation. Please note that your comment has been sent to the department in charge to prevent future matters. Regarding the actitude from Reyna, we extend our sincere apologies for the inconveniences with the service in our property; we continuously train our staff on customer service skills in order to provide an excellent experience to our guests. Also it's important to highlight, our resort has characterized for delivering excellent customer service, and we can assure you it is not our standard. Regarding the issue of alarms, we were announced on the TV in the rooms from the day before that we would be maintaining the alarm service to ensure that they were in perfect condition and that we regret the problems that this could cause them. It is our deepest regret to read that you went through such inconveniences during your recent stay at our property; We assure you that the circumstances you described are not typical with the high standards that we strive to provide cuz we take pride in creating memorable experiences for our guests and in order to do so, we focus on following the highest standards of quality and service. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Cordially, Royalton Splash Team.
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PRICE RANGE
$166 - $697 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Grand Memories Splash
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
525
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Frequently Asked Questions about Royalton Splash Punta Cana Resort & Spa
Which popular attractions are close to Royalton Splash Punta Cana Resort & Spa?
Nearby attractions include Hard Rock Casino Punta Cana (0.7 miles), Sky Casino Punta Cana (0.5 miles), and Cirque Du Soleil Bazzar (0.6 miles).
What are some of the property amenities at Royalton Splash Punta Cana Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Royalton Splash Punta Cana Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton Splash Punta Cana Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Royalton Splash Punta Cana Resort & Spa?
Yes, parking is available to guests.
What are some restaurants close to Royalton Splash Punta Cana Resort & Spa?
Conveniently located restaurants include Dinner in the Sky Punta cana, Restaurant Maiko, and Restaurant Garden Grill.
Are there opportunities to exercise at Royalton Splash Punta Cana Resort & Spa?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Royalton Splash Punta Cana Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton Splash Punta Cana Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Royalton Splash Punta Cana Resort & Spa?
The staff speaks multiple languages, including English, Spanish, and French.
Does Royalton Splash Punta Cana Resort & Spa have any great views?
Yes, guests often enjoy the park view available here.