Thanks a lot for for the experience this weekend there. Hope to be back asap. I loved the service, the room, the pool, food and special thanks to the animation's service with the spinning Class in the pool was so good! With Nerio Fernando,Edward, Gabriela, Karen and Yuri Thanks.
I will never recommend this place for vacations, i have been in many resorts at bavaro and punta cana and i choose this one because of the water park , and i will regret all my live. Everything was bad.
The hotel was all excellent but the animation and service (xtasis) from Gabriela was amazing, we spend an wonderful time full of activities , sports , good music and dancing around the pool , looking forward on coming back and have a great time
Soooo let’s start out with getting the presidential suite on the royalton splash (DIAMOND CLUB) is a dang JOKE!!!!! Don’t spend/WASTE your money ON THAT. Joke of an upgrade... our travel agent(nothing negative held against her she’s the BEST!!) called and confirmed if all was open( they lie lie lie to get you there and then you’re trapped with nothing) and what wasn’t.. and was told “we are open” all and everything...... they are not!!! Only the casino and hideaway side are open(minus the waterpark(limited slides opened).. our roof was falling in with running water out cracks in the ceiling... our “mini bar” was only water and Coca Cola... that you had to request (call in) to get refilled!!! Ended up getting transferred over to the casino side where everything was actually OPEN!! You have to go to the royalton PC side for ANY food service and wake up everyday early to stand in line to hold a reservation (if not there by 7:30 am) opens at 8am.. then good luck getting a dinner spot minus the buffet... I feel I worked more trying to get moved out of the closed side into the open side of the 3 resorts then I do at WORK!!! Never got a welcome drink or a butler(diamond club VIP) paid for no “perks” of spending extra on getting the diamond club.. 75% of the stag seemed rude as if YOU were interrupting THEM... never planning on going back to the DR.. left. Such a terrible taste in my mouth I’m currently home eating Taco Bell to get the taste out!!! On a positive note.. THESE are the few people that made our trip feel like an actual trip/vacation and I’d like to point out the 1 star is for the rest.. 5+ stars to these amazing people that you MUST find if you’re already suckered into going to this resort ELIO(social bar at the splash side) only bar open over there at 3pm until late night was amazing and makes one of the best espresso martinis!!! Great conversation, truly loves his job and interacting with guest Yiesla at the splash pool bar( little to no ppl over there) went above and beyond d for my wife my son and myself.. tried her best to make due with lack of liquors they provided her to serve over there Johnathan at the lobby bar on the casino side... his attitude and drive is above and beyond!! Only person to make an expression martini close to Elios.. kept everyone we were with full on drinks at top quality always with a smile and happiness!! And looked out for the child to make sure he was happy with his drinks and kept them flowing Francis AKA Speedy Gonzalez was the BEST server we had at the buffet(the rest were rude or 20-30 minutes later bringing your drinks) he was QUICK happy made the whole table laugh and smile, he also worked the Steak house as a server and had us rolling with laughter(which was far and few between with others) he made sure men/women/child was all happy and smiles each time!!! Rodvel came to us on the day before we left, he had much concern with our issues all throughout our stay.. sadly we couldn’t change what all the happened to us and he seemed deeply concerned with our take on the resort.. he made sure in the last day we had what we needed and took care of what he could with the little time we had with him.. wish it was more, I’m sure he could/would of made major changes to make sure our stay was much better then it was.. I still would like to make mention of him for his effort Juan up at the lobby bar is amazing!!! He was 110% smiles and a drink expert !!! Took great care in us from young to old with nothing but smiles and great service and drinks!!! Alfredo - server at the steak house(only good place to eat) was fast he was smiles, he was happy to be there and to help in any and every way to make our meal the greatest possible!!! Francisco AKA PAPA at the score bar made the best spicy Micheladas around!! He kept them coming with a smile and a joke!! Always made my drinks as strong as I requested with a smile!!! THANK YOU FOR ALL THOSE WHO MADE THIS TRIP BEARABLE!!!!!!!…
Royalton Puta Cana is a huge hotel with a variety of entertainment for all ages.The swimming bar are another level and the drinks are excellent.The Zumba class and fitness is something you don't want to miss. THE guys from Xtaxis services do an amazing job with the entertainment.Thanks to Nerio, Victoria, both Fernando, Edward,Karen and Gabriela for making me dance like never before.