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The Westin Puntacana Resort & Club

Traveler (1306)
360
Panoramas (17)
Pool & Beach (428)
Certificate of Excellence

About

#58 of 139 hotels in Dominican Republic
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
The Westin Puntacana Resort & Club sits conveniently in the Playa Blanca area of the Puntacana Resort & Club, which is a magnificent 15,000-acre resort in Punta Cana, Dominican Republic. Our wellness resort offers a great setting on 3 miles of white sand beach just minutes from Punta Cana International Airport (PUJ).
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Property amenities
Pool
Free Internet
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf course
Heated pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Modern
Hotel links
Visit hotel website
Special Offer:Up to $100 Credit
Hotel deals
1,320Reviews
185Q+A
100Room tips
Traveler rating
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  • 100
  • 52
  • 48
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Popular mentions
The Westin Punta Cana was a beautiful resort!! We went the last week in April, 2019 and it was fantastic! The occupancy was on the low side, which made for a wonderful quiet and relaxing vacation. In the pool or ocean there were typically at most only 3 other guests in the water
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I had a great four days at this hotel. Rooms: The rooms are spacious and modern. The bed was great and the desk was of the correct height to work on a lap top. The only downside was there was no bathtub in our room. I don't know if this is common to all rooms. Beach:
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Response from Puntacana Resor... a, Special Services Manager at The Westin Puntacana Resort & Club
Responded 2 weeks ago
Dear STL_Jayhawk, Thank you for taking the time to write your review and for your kind comments. We are pleased to know you enjoyed your stay. Your opinion is very important to us and we will be sharing your review with our team to take any necessary measures for improvements. We have the play area with swings and other entertainments for kids at the hotel and we also have a ranch at the resort. These areas are enjoyed by many kids that come to The Westin at Puntacana Resort & Club. We hope to welcome you back again for another vacation in Paradise!
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Stayed here for the first time and I can’t say that I will be back. Not that anything was terribly wrong. I did get them to honor some of the benefits that I am use as a lifetime Elite member to but not without having to talk to them to convince them.:.I booked an Oceant Front
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Response from Puntacana Resor... a, Special Services Manager at The Westin Puntacana Resort & Club
Responded 2 weeks ago
Dear Rob E, We appreciate you taking the time to write your comments on your recent stay at The Westin at Puntacana Resort & Club. We are sorry to learn some things did not turn out as you hoped. We apologize for any inconveniences. Your opinion is very important to us and we will be sharing your review with our department heads to take any necessary measures to make sure to meet our guests expectations. We would like to make your stay a special and memorable one if you allow us another opportunity. Please reconsider another vacation with us so that we can give you The Westin experience you deserve.
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We stayed here for a few nights to end our trip. When we arrived the hotel lobby was packed full of guests checking out. It seems the hotel had a really big group which rented out the entire hotel. Upon arrival we were not greeted and took ages to get our room. We did not
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Response from Puntacana Resor... a, Special Services Manager at The Westin Puntacana Resort & Club
Responded 2 weeks ago
Dear Hussabuss, Thank you for taking the time to write your comments. We are sorry your experience with us was not what you expected. It was unfortunate you came on a one time very unusually busy day for us when our staff was doing everything they could to accommodate incoming guests as soon as possible and for not letting us know so we could gladly take any necessary measures to make your stay a better one. We assure you this is not The Westin at Puntacana Resort & Club experience that we are known for. Please accept our sincere apologies. We do hope you consider to give us another opportunity and come back so that we can offer you the service that we are known for and vacation you deserve.
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PROS: Pool is beautiful Beach is amazing. Sand is soft & white Rooms are clean AC works great. Beds & Bedding are very comfortable, good quality. Right near airport Near great golf courses CONS: POOL FLOOR....area is VERY DANGEROUS!!!! Saw at least 6 people & kids a day
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Response from Puntacana Resor... a, Special Services Manger at The Westin Puntacana Resort & Club
Responded 2 weeks ago
Dear susanhello, We would like to thank you for taking the time to share your review. We are pleased to know our rooms, beach, and location met your expectations. It's unfortunate that even though you loved your vacation at The Westin at Puntacana Resort & Club the pool area floor getting slippery when wet was an inconvenience for you. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. It was a disappointment for us to learn this was the cause for you considering not to come back again and we're currently considering how to make improvements. We hope you understand how important guest experience is for us and do consider to give us another opportunity by coming back again for another vacation in Paradise!
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PRICE RANGE
$168 - $500 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
200
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