Extremely unfriendly staff with the exception of 3 staff members. Food was terrible with flies on food in buffet area. We both got food poisoning as did other guests we were talking to. Left sitting in the American restaurant for 15 minutes without being served we were the only people in there they just ignored us. Breakfast by pool Slow!!!!!!! And wrong orders each morning. Hotel beach definitely not 5star and hassled a lot buy people selling crap. Definitely will not return the experience in the airport wasn’t any better EXTREMELY RUDE!!I couldn’t believe it and no running water or toilets working in the whole airport.
Don't normally write reviews but felt compelled to share what an amazing experience we had with the assistance from our concierge Pablo! He helped craft the best experience possible for our family! He helped solve a few issues that were personal to us with class, speed, and thoughtfulness. I would recommend The Reserve and Pablo to any couple or family if you can do it! Thank you again.
Pros: 1. The grounds are beautifully kept and it feels like an oasis of paradise. 2. Very Family Friendly. If you’re traveling with small kids, this is the place to be. Very friendly staff at the KidsDome and separate pools for all ages of kids. 3. The staff was always very friendly and supportive and tried to meet every need. 4. Spa was nice. Cons: 1. Rooms are severely outdated. Hot water was out often. Most of the electric outlets didn’t work. TVs didn’t work well. 2. The constant peddlers on the private beach were really annoying to some visitors. Didn’t bother us much because they thought we were locals.
This trip was a disaster from start to finish. We booked a bachelors party in December of 2021 for June 2022. We booked the ADULTS ONLY Section through Expedia. Three weeks before our trip in June I called multiple times in May to make sure everything would be ready for us and to confirm our room selection. In the last week before our trip was set to begin. The resort informed be via telephone that they no longer had the adults only section, and it had been under construction for months. Due to people calling in they changed the reservation with online parties so the adults only selection would no longer be available. I asked why we were not informed of this prior the resort staff Daniel simply said I don’t know I apologize. I req a full refund they denied me. I call Expedia and asked why they had not informed us of the change the agent Michelle said I don’t and apologized. Again I requested a full refund I was denied and told our room would be upgraded. I explained to the Expedia agent and the Resort agent that we did not want to spend a bachelors party at a family resort with children running around. Neither were helpful and our money was not refunded. Without being able to cancel we were forced to be at a family resort on bachelors party due to the lack of communication from both Expedia and this Grand Reserve resort. We spent the weekend watching kids running around and the only group of guys there with no kids or family. This was absolutely the worst trip of our lives. Paying for a service and getting something completely different, far from what you requested has got to be the biggest slap in the face. The Reserve at Grand Paradisus owes us an apology and a refund…
We have a fantastic vacation here are the reserve services are excellent our Concierge Harry Milor is very friendly and attentive he pay attention to our details and help us with all of our need and find us where ever we are in the resort nice place to welcome groups and individuals for vacation thank you Harry Milor you are the best.
Not a 5-star experience whatsoever. I recently stayed here at "The Reserve at Paradisus Punta Cana" for 8 days, 7 nights for a wedding that brought over 80 guests to the resort (40+ rooms).If you're interested in a beachfront resort experience, the Reserve is not what you're looking for. The Reserve is down the road from the main resort and requires you take a golf cart over every single time you'd like to go to the main resort or beach. I had a Deluxe Master Suite. The room was large and had amenities like a hot tub and dual showers, but all very outdated. Old furniture and rusty coat hangars, pipes. We had constant problems. My room was not available at the promised 3pm. Our safe was broken. Food was a 5/10, many restaurants were also inexplicably closed. The hibachi chef handed me a hot plate that left a large burn scar on my arm. At 11pm day one, we discovered our mattress was completely soaked underneath. Room service covered the wet spots with dry sheets. It took over an hour to resolve. Next night, our toilet didn't work. We called at 11pm and it was resolved at about 12, or so I thought. The next morning, we had booked a $180 excursion for snorkeling on a party boat and we were set to leave at 8:45am. My girlfriend woke up very sick at about 6:45am only to discover the toilet was broken. I called reception at 7am. At 8am, I called again. At 9am, after we had missed our plans, I called again. By the way, my girlfriend was forced to use the main lobby bathroom because of this delay. Talk about a luxurious experience. A person finally arrived past 10am and it was resolved by noon. Next day, we returned to the room to discover half the room was covered in water and my girlfriend's luggage drenched. Some leak somewhere near the window. Our concierge set us up with a new room, which had a working toilet and was dry. But most of the sinks and one shower was missing hot water. We complained to Reception Manager and Hotel Assistance Manager, Jose and Edward, who offered us an upgrade on future stay. That's essentially it. No reimbursement for all the troubles or for the missed excursion due to hotel shortcomings. Not a great customer service whatsoever. I spoke to multiple people who all claimed that they had to discuss with a different manager. They just jerked me around until it was time for me to leave. Absolutely horrid experience, would not recommend to anyone.…
From sitting poolside with Pedro and Wanda hooking up the towels and excellent drinks to our concierge Nicolas who was incredibly helpful and thoughtful we had the best vacation! The many pools and beautiful beachfront were so relaxing.
Wanda and martin are the best! Martin Had our beach spot set up everyday and Wanda always had great drinks! Ruby at the Gabi Beach bar was super every night! Simeon was great getting our dinners set up! Enjoy a great trip business and personal!
Very kind staff and always willing to help. Arisleida Valdez and Joel Perez who work at the Gabi Beach Bar, for example, treated us like friends and family....even taught me some Spanish too. My wife and I have been here 5 times now. The resort changed some over the past two years....partially because of COVID maybe...The adults area and the family locations of the Reserve flipped. So, this time we were much closer to the beach. But, we still liked visiting both areas. I did not use it, but I hear that the Melia app is very helpful in sorting out the somewhat confusing details. It requires your booking confirmation but gave us an error...and I didnt feel like messing with tech problems while laying on a beach. We did discover that Pallazo for lunch is very nice (baked salmon, chimmichurri (sp) steak, Tuna steak....) if you want to get away from the Naos restaurant (which is also good) where a lot of people go for lunch. The Hydro Grill at the Reserve family section is also a good option. They do push a little bit on time shares....but not too bad. Our concierge talked to us once about it, insisted and offered a free massage at the Spa, but then accepted that we didn't want to sit through a free breakfast (at an all inclusive resort...haha) for 45 minutes (which is never just 45 minutes based on a previous experience.) He was doing his job and was respectful of our decision and not pushy....which was nice. We plan to come back! :)…
We spent a wonderful March break at Paradisus Palma Real. Getting the lay of the land was a bit confusing at first, given the sheer size of the resort, and the number of properties within, but we figured it out after a day or so, and after that it was smooth sailing! We want to give special recognition to Elbim and Hansel, who were working at the Reserve beach during our stay. These two hard-working gentlemen went beyond our expectations to ensure we were always take care of, and went a long way in making our vacation so special!