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Grand Palladium Palace Resort Spa & Casino

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Grand Palladium Palace Resort Spa & Casino
Grand Palladium Palace Resort Spa & Casino
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6,076 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Palladium Palace Resort Spa & Casino
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Showing 2,234: English reviews
Reviewed February 8, 2014 via mobile

This was our third time in Punta Cana and we wanted to try a different resort. We stayed at the palace hotel. Being with 21 people we were happy with the fact that they we didn't have any troubles finding places to eat with enough seats. All of the workers are extremely friendly and outgoing, they will make sure that...

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Helpful?
3Thank Sarah1422
Rsegarra, General Manager at Grand Palladium Palace Resort Spa & Casino, responded to this review

Dear Guest, Thank you for your preference in selecting Grand palladium palace Resort Spa & Casino Spa as well as for having shared your impressions on this trip. We managed to create unforgettable experiences and it is an honor to hear that we have surpassed all your expectations. We look forward to have you back soon. Kindest Regard! R Segarra

Reviewed February 3, 2014

My overall experience was an excellent one. The employees were exceptional and always are sure you were taken care of. Amauri, Pedro and Ramon were just a few of the guys that made our stay a pleasant one. I would most definitely recommend a stay here. I'll be sure to come back myself again soon.

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9Thank efdgygcd
Rsegarra, Director General at Grand Palladium Palace Resort Spa & Casino, responded to this review

Dear Guest, First of all we would like to thank you for your preference in selecting Grand palladium palace Resort Spa & Casino for your vacation destination as well as for having posted your comments. We are more than pleased to hear that this will be a memory that will last forever. But what pleased us the most is your...

Toronto, Canada
Reviewed February 2, 2014

My stay at this resort was amazing. This was my first time to the Dominican and the first time to the resort. Amazing people and amazing atmosphere. Great customer service overall. Jazmin and Angie were great help with anything questions. Frank and George were also amazing with insuring or stay was perfect. I would highly recommend this resort to anyone....

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Helpful?
8Thank Domonique W
Rsegarra, Director General at Grand Palladium Palace Resort Spa & Casino, responded to this review

Dear Guest, First of all we would like to thank you for your preference in selecting Grand palladium palace Resort Spa & Casino for your vacation destination as well as for having post your comments. We are more than pleased to hear that this will be a memory that will last forever. But what pleased us the most is your...

Prince Albert, Canada
Reviewed January 31, 2014

I have stayed in many 5 star resorts before and this is not one of them. The staff were excellent, though service was something to be desired . The place is like a city everything is very far away from each other . the resort boasts lot's of restaurants and bars but they are spread out over 3 properties so...

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Helpful?
5Thank matmang
ltajes, Resident Manager at Grand Palladium Palace Resort Spa & Casino, responded to this review

Dear Guest, We are most disturbed to learn about your dissatisfaction on this trip. Allow me to extend our most sincere apologies if we could not far exceed your expectations. I regret not having had the opportunity to attend you personally during your stay. We also organize a special event, the Management Cocktail, where our guests are invited to make...

Lawton, Oklahoma
Reviewed January 31, 2014 via mobile

This was our first trip to the Dominican Republic and it was mad amazing by the friendly helpful staff at the Palace. Upon arrival we received a free upgrade to the Royal Turquesa with absolutely no sales pitch involved. Jose Roxer at the check in desk was incredibly helpful and always happy to see us as well as Jorge and...

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Helpful?
4Thank Matthew B
Rsegarra, General Manager at Grand Palladium Palace Resort Spa & Casino, responded to this review

Dear Matthew B, Thank you for taking the time to share your experience. We are proud to hear about your satisfaction on this trip. Your comments are of the utmost importance to us. We will be expecting your next visit. R. Segarra

Ontario
Reviewed January 30, 2014

Just returned from a fabulous week at Grand Palladium Palace in a loft suite, block 96. The palace section is definitely nicer than Bavaro, and closer to pools, buffet, the beach, etc. The weather was wonderful, the room was very spacious, clean. The pullout couch on the main floor was dingy and not really usable as a bed, so if...

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9Thank kealey99
Rsegarra, General Manager at Grand Palladium Palace Resort Spa & Casino, responded to this review

Dear kealey99, We would like to thank you for selecting Grand Palladium Pallace Resort, Spa & Casino. Your opinion is greatly appreciated. We understand that there is always room for improvement and our guests’ experiences play the key role in this continuous process, which leads us to achieve service excellence. Thank you for having shared your experience on this trip...

Brampton, Canada
Reviewed January 30, 2014

My stay here is great the staff is very friendly, consistent- frank, Jorge at the front desk palace treated me and my sisters wedding crew exceptionally well. This trip was fantastic! The food, the maid service, and the smiles were amazing to wake up to every day of my stay.

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4Thank Bianca M
Rsegarra, General Manager at Grand Palladium Palace Resort Spa & Casino, responded to this review

Dear Bianca M, At Grand Palladium Palace we managed to create unforgettable experiences and it is truly a pleasure for us to hear that all your expectations were surpassed. Thank you for having shared your experience on this trip and we will be expecting your next visit. R. Segarra

Kitchener, Canada
Reviewed January 30, 2014

We returned last evening after spending 10 days at the GR Palace. There was nothing that I could complain about. The weather was superb, location on that beautiful beach was great. We were in building 97 in a loft suite. Location was by the pool so our balcony overlooked the pool which was so nice to sit out and enjoy...

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4Thank 575suzanne575
Rsegarra, General Manager at Grand Palladium Palace Resort Spa & Casino, responded to this review

Dear 575suzanne575, Thank you for having chosen Grand Palladium Palace Resort Spa & Casino as your destination in Punta Cana as well as for letting future travelers knows about your experience. We managed to create unforgettable experiences and it is an honor to hear that we have surpassed all your expectations. Your recognition on the effort and dedication demonstrated by...

Georgetown, Canada
Reviewed January 29, 2014

Overall it was an average vacation. It did not feel like a five star. We did not get the room we booked and when I asked the front desk they told me it was because I needed 2 beds, but I did not get money back for the down grade. The room was really small and the tup/ shower darned...

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2Thank Amber K
Rsegarra, General Manager at Grand Palladium Palace Resort Spa & Casino, responded to this review

Dear Amber K, Thank you for having chosen Grand Palladium Palace Resort Spa & Casino as well as for the time you took to letting us know about your recent stay. Our objective is not only to fulfill, but also surpass our guests’ expectations; therefore we put our greatest interest into your opinion. We understand that there is always room...

Reviewed January 28, 2014

Very great vacation. No rain. Almost to hot. The service is awesome. Staff very frendly. Cant complain except for the guys selling stuff on the beach are annoying, they try to sell you activities but they dont have insurance. Do business with your travelling agencies. Water, sand as good as anywhere.

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5Thank Eldy819
Rsegarra, General Manager at Grand Palladium Palace Resort Spa & Casino, responded to this review

Dear Guest, The family of Grand Palladium Palace Resort Spa & Casino is honored in receiving your valuable comments. We are proud to hear about your satisfaction on this trip as well as with your recognition on the attentiveness demonstrated by Yonatan and Alejandro during your stay. We look forward to have you back soon. R. Segarra

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Palace Resort Spa & Casino enjoys a privileged sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Bavaro Resort & Spa and the Grand Palladium Punta Cana Resort & Spa. The facilities of these adjoining resorts are open to guests of the Grand Palladium Palace Resort Spa & Casino. ... more   less 

Additional Information about Grand Palladium Palace Resort Spa & Casino

Address: Avda. Francia s/n | Playas de Bavaro Higuey, Punta Cana 23000, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $203 - $630 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Palace Resort Spa & Casino 4*
Number of rooms: 410
Reservation Options:
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Also Known As:
Grand Palladium Palace Hotel
Grand Palladium Palace Punta Cana
Palladium Punta Cana
Hotel Style:
#13 Casino Hotel in Punta Cana
#17 Top resorts Hotel in Punta Cana
#19 On the Beach Hotel in Punta Cana
#20 Luxury Hotel in Punta Cana
#31 Romantic Hotel in Punta Cana
#43 Family Hotel in Punta Cana
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Questions & Answers

Here's what travelers have asked, with answers from Grand Palladium Palace Resort Spa & Casino staff and other travelers.
650 questions
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Norfolk, England

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Questions? Get answers from Grand Palladium Palace Resort Spa & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“As for upper floor with ocean or pool view if possible”
  • Ground floor junior suite
  • Ground floor junior suite
  • Ground floor junior suite
  • Ground floor junior suite
 of 5 bubbles carinag147, 2 days ago | Read review
“9000 rooms are close proximity to everything”
 of 5 bubbles jennyraeb2016, 4 days ago | Read review
“Deluxe rooms are great”
 of 5 bubbles G8176ZQrobertd, 6 days ago | Read review
“I am assuming all rooms are great, they all have access to the outside.”
 of 5 bubbles lineroy, 1 week ago | Read review
“They're all great.”
 of 5 bubbles 710jaredb, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question