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Sirenis Punta Cana Resort Casino & Aquagames

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Sirenis Punta Cana Resort Casino & Aquagames
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8,282 Reviews from our TripAdvisor Community

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There are newer reviews for Sirenis Punta Cana Resort Casino & Aquagames
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Showing 4,547: English reviews
Montreal, Canada
Reviewed 1 week ago

Sirenis in Punta Cana was a great vacation for my Partner and I because ...the sun (of course) and the people that work there. We are members of the PST and we had a wonderful time because of ... Erna...who is not only beautiful, but helpful and a great listener. Tamara...with a great sense of humor and always available to...

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Helpful?
1Thank Gab Mo R
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hello Gab and Mo thanks for sharing your great reviews about our staff and your memorable vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off. I’m at your disposition for anything you might need. Please don’t hesitate to contact me Hope...

Des Moines, Iowa
Reviewed 1 week ago

Ok, so I am back to revise my short but scathing review of last week when I had arrived at this this third-rate Best Western on the beach. I still don't understand how anyone can give this good ratings. But I suppose your basis for comparison could allow you to give this place a thumbs up. First, let me say,...

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Helpful?
5Thank HeartOGold1969
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hello HeartOGold1969 Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. Your comments will definitely help us improve our services. We apologize for any inconvenience you might have experienced Please don’t hesitate to write me if you would like to discuss further or if you ever...

Kingston-upon-Hull, United Kingdom
Reviewed 1 week ago

Really good holiday in my life :):) Thanks you for everything Guillaume Desie & Cindhy Diaz:))) see you next year in Febuary:*:*:* I belive meet you next time on my Birthday:) Regards from cloudy England Mike and Lukas

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Helpful?
Thank michalgosudarski
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hello michalgosudarski thanks for sharing your great reviews about our staff and your memorable vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off. When you are booking your holiday in February, please don’t hesitate to write me to ensure you spend...

Reviewed 1 week ago via mobile

sirinis resort is great for the family, food was very good, great room, great service, good weather, the animation team "papa smurf" and "big mama" were great for the kids, and the animation is all day and night. the shows at night were great and very professional. the best was the micheal jackson show! well done, recommended for Family and...

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Helpful?
Thank Simon N
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hello Simon N It’s really great to hear you had a nice vacation with us and that you enjoyed It really reflects the effort of our whole team to make sure our visitors have a great time and feel at home. Thank you for your great comments. I’m glad to hear you guys had a great vacation at our Resort....

Reviewed 1 week ago via mobile

cindhy was so nice at the front desk. always helped us and treated everyone well. i would come back just to see her because she was so friendly and helpful! the resort was beautiful and the beach and pools were so nice!

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Helpful?
Thank caroline d
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hello caroline d First of all it’s always a pleasure to receive great reviews as we work really hard to ensure our clients spend a great vacation t. I will definitely pass on your comments to cindhy as I’m sure she will be so happy to hear that. I’m glad to hear you enjoyed. Please don’t hesitate to contact me...

Milton, Canada
Reviewed 1 week ago

First the good. Very nice beach with palms for shade, pretty good pool, and very good waterpark (to which we visited 3 of our stay days). It had a very good main buffet, which changed themes every night, so there was lots of variety (good thing since we couldn't get into ala cartes - see below), and food was of...

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Helpful?
3Thank Glenn T
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hello Glenn T We thank you very much for your review from your last holiday at our resort. We will make sure all your comments are taken into consideration in order to improve our services. I have to say we take very seriously every comment from our customers We apologize for any inconvenience you might have experienced and we hope...

Newmarket, Canada
Reviewed 1 week ago

My husband and I just got back from Sirenis Punta Cana (March 2017). We stayed for a week on the Tropical side for our honeymoon. I have to say when we first booked through a friend who was a travel agent (who also warned us when booking anywhere and looking on this site for reviews to take them with a...

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2Thank TAJ112016
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hello TAJ112016 Thank you for taking the time to put in your reviews, It really reflects the effort of our whole team to make sure our visitors have a great time and feel at home. Please don’t hesitate to contact me for anything you might need in a future stay. It will be a pleasure to welcome you again in...

Windsor, Canada
Reviewed 1 week ago

Ok, I am a pretty seasoned traveler and have stayed at 5 star resorts, been on cruises ect...so I have many things to compare...I really think the reviews lie more in the attitude of the traveler than the resort itself....I organized a this trip for 30 people...We were more concerned about the price and flight, than the resort itself...I have...

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7Thank Metrology_Solutions
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Metrology_Solutions First of all I have to thank you for taking the time to write your review, this always helps us to improve our services. I’m happy to hear you liked. Please don’t hesitate to write if you want to contact me personally. If you decide to come back to our resort, I will ensure we make your stay...

Reviewed 1 week ago

Spent a week at the Sirenis with family and friends in March. We were in E block. Rooms are very dated and not overly clean. Never received enough fresh towels, or any facecloths. Water, pop and beer were never replenished properly. Electrical outlets were dated and some were exposed. Thought we had a pull out couch but was just a...

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Helpful?
2Thank Robin H
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hello Robin H Thank you very much for sharing your comments with us. I have to say we take very seriously every comment from our customers since it helps us in improving the services we offer. Please don’t hesitate to write me if you want to discuss these issues in more details. If you come back to Punta Cana in...

Reviewed 2 weeks ago via mobile

The hotel is generally nice. The grounds, pools and beach were all well maintained. The Waterpark is a hidden gem. For the price that you pay, I don't think you can expect anything better. We arrived on February 13th. Our main issues were with front desk. Check in was not smooth at all as many of the workers were not...

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Helpful?
2Thank Houssein Z
Aquagames, Assistant Manager at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hello Houssein Z Thank you very much for taking the time to share your feedback with us. I really appreciate it as it will help me improve the quality of our services as we are continuously working on it. Please don’t hesitate to write me if you want to discuss your situation further or if you decide to come back...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service

Additional Information about Sirenis Punta Cana Resort Casino & Aquagames

Address: Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $114 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sirenis Punta Cana Resort Casino & Aquagames 3.5*
Number of rooms: 427
Reservation Options:
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Also Known As:
Sirenis Cocotal Beach Resort Casino And Spa
Sirenis Cocotal Beach Hotel Punta Cana
Sirenis Resort Punta Cana
Sirenis Cocotal Punta Cana
Hotel Sirenis Cocotal Beach
Sirenis Cocotal Resort
Hotel Style:
#42 Family Hotel in Punta Cana
#43 Casino Hotel in Punta Cana
#45 Romantic Hotel in Punta Cana
#62 Top resorts Hotel in Punta Cana
#64 Spa Hotel in Punta Cana
#65 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travelers have asked, with answers from Sirenis Punta Cana Resort Casino & Aquagames staff and other travelers.
1,173 questions
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Questions? Get answers from Sirenis Punta Cana Resort Casino & Aquagames staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I hear that section M is better if you must be there”
 of 5 bubbles jld70, 4 days ago | Read review
“south side near the beach are closer to casino so a bit noisy but quiet during the day.”
 of 5 bubbles Mstojic, 1 week ago | Read review
“A210 great:):)”
 of 5 bubbles michalgosudarski, 1 week ago | Read review
“Tropical Side - M building - we had no issues”
 of 5 bubbles TAJ112016, 1 week ago | Read review
“We stayed in the Junior Suite. TERRIBLE TERRIBLE! Room was gross!”
  • patches on the walls
  • tiles in our room where all like this
  • scuffs on the wall throughout the room
  • broken, rusted and dirty sink/faucet
  • bath tub and drain both rusted, and painted over with peeling paint
  • mold on the ceiling
  • stains found on our bed sheet on the first night arriving to our room
  • rusted, and dirty bath tub handle. was grossed out to even touch
 of 5 bubbles 8lucy23, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question