We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Sirenis Punta Cana Resort Casino & Aquagames

About
Location
Cleanliness
Service
Value
Grand Sirenis Punta Cana Resort is made up of two hotels, Grand Sirenis Cocotal Beach Resort and Grand Sirenis Tropical Suites. This spectacular five star resort is situated in one of the most beautiful coconut groves in Punta Cana; set in a privileged position, the Grand Sirenis Punta Cana Resort offers activities for all ages, whether for families, couples or groups of friends. At Grand Sirenis Punta Cana Resort you will enjoy fantastic facilities: spa and beauty centre, tennis courts, paddle court, gym, table tennis, darts, beach volley, water sports such as windsurf, kayak, canoe, catamaran, snorkel and deep sea diving. The large SirenisAquagames water park is available for clients staying in the hotel, and is a unique water park in the area, due to its extension and incredible rides and attractions. Punta Cana invites you to experience a dream holiday. The exotic Caribbean atmosphere, the friendly locals and transparent waters provide a magical destination just waiting for you!
Read more
Property amenities
Channel 1
Pool
Room Service
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Breakfast included
Children Activities (Kid / Family Friendly)
Spa
Casino and Gambling
Paid Wifi
Paid Internet
Dry Cleaning
Meeting Rooms
Tennis Court
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Outdoor pool
Breakfast Available
Show more
Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Smoking rooms available
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Mid-range
Safe
HOTEL CLASS
Location
Full view
Getting there
Punta Cana Airport22 mi
La Romana Airport34 mi
See all nearby hotels
Nearby restaurants
See all nearby restaurants
Nearby attractions
See all nearby attractions
Reviews & more
9,607Reviews
12,113Photos
1,609Q+A
100Room tips
Traveler rating
  • 3,630
  • 2,837
  • 1,515
  • 882
  • 743
Time of year
Traveler type
Language
  • More languages
  • Filter
  • English
Show reviews that mention
Stayed at Sirenis tropical side April 2018. The other side was closed for revocations.

We had 2 rooms , both newly renovated and were very nice and comfortable.

Food was just ok.. I came down with a stomach issue, I know was the food but no one else in my family did.

The main
Read more
Response from Sirenis P, Assistant Manager at Grand Sirenis Punta Cana Resort Casino & Aquagames
Responded 2 weeks ago
Dear LisaW755, Thank you for taking your time to provide us the feedback of your experience in Sirenis Punta Cana Resort Casino & Aquagames. The main goal of the team at Sirenis Hotels & Resorts is to have all our customer satisfied with our excellent guest service. We are proud to receive personal comments about our staff especially Anna, we will gladly pass on to them your comments and tell them they are doing a good job. We are also pleased that you have enjoyed our entertainment program and the water park. We are sorry to know you had some malaise during your stay, normally the climate changes can provoke this kind of illness. We have taken the proper notes about the concierge services. We have been passed to the people in charge to apply the corrective measures. We always appreciate our guests' contribution, suggestions and comments which help us find out about their preferences. All comments are taken into consideration to avoid future similar situations. Please accept our apologies for any inconvenience during your stay and we would love to have another opportunity to host you again to prove the excellent experience you can only get staying with our new brand at Grand Sirenis Punta Cana Resorts. Best regards, Denia Cedano Assistant Manager
Read more
Beautiful place but please don't leave your safe key in room we hid key in room silly mistake the chamber maid will rob you then you will complain and the management will say you made it up because it's a family member cleaning your room !!!!! We didn't make it up been to the Isl
Read more
Response from Sirenis P, Assistant Manager at Grand Sirenis Punta Cana Resort Casino & Aquagames
Responded Sep 16, 2018
Greetings Jonathan A, First of all we are very sorry and we express our sincere apologies for the inconvenience they had during their holidays in our facilities. Somehow we feel disappointed every time a guest has some problems with our services or are not completely satisfied. One of the policies of the hotel, is to try to solve these problems during their stay, with the aim of improving the quality of service we offer, thus ensuring the highest level of satisfaction of our guests' expectations, which in this occasion we were not able to achieve and for which we ask a sincere apology. Best Regards, Sorivianny Glass-Polo Assistant Manager
Read more
Sirenis need update everything, bed, room, restaurant and customers services. 4 days trying to eat something good but was impossible. I do not recomment Sirenis for vacations. Prefer other other in Punta Cana.
Read more
Response from Sirenis P, Assistant Manager at Grand Sirenis Punta Cana Resort Casino & Aquagames
Responded Sep 11, 2018
Dear JOROJAS, Thank you for staying with us and thank you for taking the time to think and write about us and our facilities and services. I do believe that customer feedback is the most valuable source of information and your suggestions have been carefully read by me and transferred to each department responsible. We are in a constant improving process that never stops; At this moment the hotel is closed going through a deep renovation process of its infrastructure and services changing is category to Grand Sirenis. Please accept our most sincere apologies, for the poor service that was provided to you, and for the rest of your comments, we have taken each up to the involved managers in order to improve the service. We Hope to see you again. Thankyou Kind Regards sorivianny Glass Assistant Manager
Read more
VERY nice LANDSCAPE!!!! Friendly Staff. Food was good. Massage was GREAT!!!!! Room was very nicely decorated. Good to have soda, beer and cold water stocked in the refridgerator. The shows were GTEAT... drinks were not watered down
Read more
Response from Sirenis P, Assistant Manager at Grand Sirenis Punta Cana Resort Casino & Aquagames
Responded Aug 29, 2018
Thank you for taking your time to do this review and for choosing Sirenis Punta Cana Resort Casino & Aquagames for your recent vacations. We are very proud to know you enjoyed our facilities and the service that was provided to you by our staff members. Our entertaiment department will be happy to know that thier hard work made your stay special, as our maid service. We are glad as well to know that we have a possibility to be able to host you again in our resort. We hope to see you back again soon. Kind Regards, Soriviany Glass-Polo Assistant Manager
Read more
The resort is amazing and beautiful. The staff there is also very friendly. You are very lucky if you get to meet Jimmy and Gysel (concierge) and the waitress Giovanna! The rooms are very clean and so is the beach. I would definitely go back! Have a good trip! ✈️
Read more
Response from Sirenis P, Assistant Manager at Grand Sirenis Punta Cana Resort Casino & Aquagames
Responded Aug 27, 2018
Dear Davide, Thank you for staying with us and for taking the time to review our hotel. We are so proud to know you enjoyed your stay at our Resort and that you enjoyed the friendliness of our staff members. We will pass on your comments to the rest of the Sirenis Team and let them know the make the difference with the impeccable service. We hope to see you very soon Kind Regards, Soriviany Glass-Polo Assistant Manager
Read more
Previous
Album Categories
All photosTravelerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Center & Event Rooms
déco faite par Sarah
Previous
Are all inclusive food and drinks included at the waterpark
Can someone inform me which parts of the hotel are still undergoing refurbishment. Are the rooms in the refurbished side modern as in the pictures.
I am considering this hotel for our first trip to Punta Cana. I heard that there are a lot of sellers on the beach at Punta Cana trying to get you to buy stuff. I see that the beach of the Sirenis is marked private, does this means they are no sellers? Also, how frequent is the algua problem and how bad is it? Does it get resolved in the morning after it gets picked up or is it as bad as you can't swim in the ocean. My only other reference is Cayo Largo where there are no sellers and not algua but lacks activities to entertain teens... J'aimerais connaître votre expérience en ce qui concerne les vendeurs sur la plage et les algues. Nous considérons cette destination pour le début mars. Merci
Hi, is anyone have the e-mail address for the Grand Sirenis Suite Punta Cana ? We have some requests for our upcoming trip. Thanks
Is it impossible for me to give you the answer... :( Sorry, questions may not include HTML or website links. Please edit your answer.
0 votes
Hi. We are travelling on December 19 for Christmas will The renovation works be complete
Previous
"Room with a cathedral ceiling"
"All rooms are renovated, we were at building 38, which is perfectly located in the center."
"We had a room facing the Premium club, not far from the beach and pool but super far from the buffet."
"Google the resort map and see what you like and ask them to put you there, they will accommodate you."
"Best view was from the second floor"
Previous
PRICE RANGE
$123 - $414 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sirenis cocotal beach hotel punta canasirenis cocotal beach resort casino and spasirenis resort punta canasirenis cocotal punta canahotel sirenis cocotal beachsirenis cocotal resort
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
818
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing