Grand Sirenis Punta Cana Resort
Playa De Uvero Alto, Punta Cana 23000 Dominican Republic
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#66 of 210 hotels in Punta Cana
Location
3.8
Cleanliness
3.9
Service
4.0
Value
3.9
Grand Sirenis Punta Cana Resort & Aquagames reopened the doors to its luxurious, fully refurbished holiday complex. This renovated resort boasts a very elegant and seductive design. Enjoy a unique holiday in our Caribbean Paradise surrounded by an explosion of colour and beautiful nature. Grand Sirenis Punta Cana Resort is made up of two hotels, Grand Sirenis Cocotal Beach Resort and Grand Sirenis Tropical Suites. This spectacular five star resort is situated in one of the most beautiful coconut groves in Punta Cana; set in a privileged position, the Grand Sirenis Punta Cana Resort offers activities for all ages, whether for families, couples or groups of friends. Punta Cana invites you to experience a dream holiday. The exotic Caribbean atmosphere, the friendly locals and transparent waters all provide a magical destination just waiting for you!
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Property amenities
Wifi
Outdoor pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Indoor play area for children
Pool / beach towels
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Outdoor dining area
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Water park offsite
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Spa
Facial treatments
Full body massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Tile / marble floor
Refrigerator
Flatscreen TV
Complimentary toiletries
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, French, Spanish
Location
42Car recommended
Grade: 42 out of 100
18Restaurantswithin 5 miles
9Attractionswithin 5 miles
Playa De Uvero Alto, Punta Cana 23000 Dominican Republic
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+1
We have just returned from a wonderful trip to the Grand Sirenis Hotel in Punta Cana. We stayed from the 26th August until 16th September 2023. If you are expecting 5* luxury, then this will not be the place for you. I would say by UK standards, this is a 3-4* hotel. When we first arrived, we asked that we could have 2 rooms close together as we are a family of 4 and my son has additional needs. The first room that we were shown to was flooded. It took a couple of hours, but eventually we got 2 rooms on the same floor of the same block, which I was happy with. Our first evening’s buffet experience was a bit of a disaster. By the time the rooms had been sorted out, it was 9pm. We were tired and hungry and the sight that greeted us in the restaurant was not what we expected. There was no care of the food and everything was just a mess. We managed to find some food and that was pretty much as far as we got for the first night as we were so tired from travelling that all we wanted to do was sleep. The next day was so much better. A good night’s sleep did us the world of good and we awoke to the beautiful grounds of the hotel and enjoyed breakfast. We booked the a la carte restaurants for the next few nights and I will give my personal review for each of them at the bottom. The animation team – wow – there are so many of them! They work really hard to keep everyone entertained and it must get so tiring being so cheerful all of the time! The entertainment timetable is full to brimming. There is something to do from 10am to 2am. We watched a couple of shows and enjoyed playing Bingo Bongo. We did stay up to go to the disco once, but it wasn’t really to our taste. There is a foam party every Sunday. The bar staff were amazing. You name something and they’d make it for you. I have to give a special shout out to Ana Julia who worked the juice/ health bar at the pool. She was so lovely and made us lovely fruit drinks every day. I don’t think she gets much credit as most of the people (as I saw it) were wanting cocktails and slushies and cokes etc. The only down side to the all inclusive and swim up bars is that not everyone is respectful of their surroundings. Food and drink could be found in the pool at the end of the day, which is a bit of a shame. We chose an area of the pool that was in a separate section to the main area and found it much cleaner, albeit a bit cooler. The restaurant staff and grounds staff, as well as the maids, all played their roles and I can not even think how many people work there to keep the place going, but it must be a few hundred. I cannot complain about any of the staff. The only complaint I had was the mosquitoes – may I add that this is NOT the hotel’s fault, but I think due to us coming right after Storm Franklin, they were out in force and even though it calmed down a bit, I am obviously a delicacy to them and they favoured my blood out of all of our family! The concierge rang us almost daily to check that everything was ok with our room. I must say though that when I said I would like more water, or more teabags, quite often this was just ignored and even when I wrote a note for the maid, sometimes I didn’t get a refill for a few days. The beach was lovely and when there was seaweed, a tractor came to pick it up. I made use of the gym nearly every day and was quite impressed with the equipment compared to other hotel gyms that I have been to in the last couple of years. The waterpark was great fun. I had read reviews about it being run down and tired. Sure, it’s not brand new, but the slides work and are great fun. The pool and splash pools are lovely and it was nice to have a change of scenery from the main area of the hotel. The waterpark is about a 10 minute walk towards the entrance of the Grand Sirenis, but there is a buggy that drives up and down to give you a lift if you so desire. There is no salt and pepper at the dining table (probably due to the humidity) so if you are a salt and pepper lover, like me, just ask for it and they will bring some sachets out to you. We did a few excursions for which we used Bia Travels and could not fault them. Restaurants: RAW Bar: This restaurant is great if you like seafood and raw fish. One of my son’s does, but my other one didn’t. Thank goodness that the RAW BAR serves pizza during the day. Go there and order what you want, and collect an hour later. I kind of made my way through this meal, but it wasn’t my favourite. This was due to my taste in food rather than the quality of the food served. CINECITTA This Italian restaurant was my favourite. We booked here twice. There is a lovely salad bar for your starters and then the menu is so varied you could probably come back 10 times without having to repeat what you have previously eaten. Lovely restaurant and the service was great. IKEBANA The Japanese restaurant! Well what can I say! They put on a good show. The salad bar again, you could probably fill yourself up there and not even think about the main course. The chef did a great job, I just found it a shame that the 3 dishes – beef, chicken, and shrimp, were all flavoured the same way so there was no distinguishing between the dishes. Although we enjoyed it here, we didn’t feel we wanted to come back for more of the same. RELAIS GOURMAND The French restaurant is lovely. I think we got better service the second time and the food was lovely. I had the beef on my first visit and the pork on my second. The chocolate coolant was delicious. So delicious we had that twice! ROUTE 66 The service in here was quite poor and it took a long time for us to get our drinks, and even longer for the food. I think I was the only one that enjoyed my food. I chose the 4th July Burger which had a nice balance of meat and salad. I chose the carrot cake for a dessert and it could have just come out of the buffet restaurant. Other family members chose a milkshake and their complaints was that they weren’t very cold. LAS BARCAS I LOVE Greek food and had their menu been a bit more varied, we would have come back here again. I personally see |Greek food as rustic, and they were trying to make it fancy. You’ll know what I mean if you have been there and ordered the feta cheese salad. It did look beautiful though. This one came in 3rd place. Would have been a solid 1st if there was more on the menu that I liked. LA GIRA RODIZIO Oh well this one was fun. You go up and get your salad and then the waiters come over with meat on skewers and serve you throughout your duration there. This one is definitely for the meat lovers. Although sometimes the meat was a bit dry, I enjoyed it enough to book twice as I enjoyed the experience here. EL RANCHO I was most disappointed with this Tex Mex restaurant. I was told that if I wanted a good proper steak, to come here. I chose the ribeye and unfortunately all it was was fat and gristle. My husband did not enjoy his fajitas; the meat was served cold. The service here was also under par and for that reason we did not return to this restaurant. Please remember that these are my own personal experiences and I suggest that you try each restaurant at least once and make up your own mind. Check the menus first on the app so that you know what you are letting yourself in for! To conclude: I loved this hotel, the amenities, the food and the staff. Would I return? Yes, maybe, but with the foresight that we’d want to hire a car so that we can go out and explore rather than stay in the resort for the duration. Although in reality we would probably try somewhere else in the country that has something else to offer within walking distance outside of the resort.…
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Date of stay: September 2023Trip type: Traveled with family
Room Tip: Depending on the time of year you come, bring repellant. Make sure you have a first aid kit as...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
good value hotel. special thanks to our breskfast waitress anna, the anchor is lovely, french restaurant was really good and beautiful, water park was really nice for the kids they love it, and the weathe, Andry from reception very nice man
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Beautiful location, great service. Great local excursions like zip lining in the mountains. Multiple a la carte restaurants. Beautiful pools. Would definitely go back. We already miss you Carlos Juma!
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Staff are very friendly the ones that engag, the hotel is beautiful, the ranch (Mexican) is very nice restaurant was my favourite one and the beach really beautiful, the sand, the waves mangnific, Andrey from reception the best one, thanks for everything Andrey ❤️
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Loved the robes! Food was very good. Beautiful resort. The patio door got stuck all the time but was ok. I would go back for sure. First time in Dominican and would definitely go again. The coffee shop was also amazing.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The resort is spacious and the ground staff were always visible keeping the grounds, pool area and beach area clean. There were not enough staff in the main bar and certainly not enough staff in the buffet restaurant. Tables were not being cleared away and reset when people were leaving. The chairs were very stained and some even had bird droppings on. You will not go hungry here as there is plenty of food. There are several other restaurants that have to be booked but do not incur an extra charge. The waterpark was spacious, unfortunately not all the slides were open which I think was down to lack of staff rather than faulty equipment. The staff that were there were very safety conscious. The room was a decent size, there were 3 of us in one room with two double beds. However, they were the smallest double beds I have seen. There was one cabinet with one drawer between the two beds. A cabinet and drawer each side would have been better as there was only one other deep drawer in the room. We only had hand towels at the beginning and end of the holiday, for the main part we had to use the big bath towels in the morning which were usually still wet from the night before, we also had to ask for toilet paper 3 times one day as the maid did not replace it. We had a balcony which had no poles to dry wet items on. They had to be hung over the balcony or over the table and chairs.…
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort
Responded 3 days ago
Dear 622tracyl, We thank you for taking the time to give us your feedback in regards to your recent stay at Grand Sirenis Punta Cana Resort& Aquagames. Our main objective is to have to guarantee the maximum satisfaction of all our guests. Allow us to express our most sincere apology for not giving a 100% pleasant stay even though is our mission as a customer service-oriented company. All your comments, especially the negative feedback, have been read by me and have been passed to each responsible Manager. We will be giving you the best experience you can have in the Caribbean if you can give us the opportunity to host you again. Cordially, Erika Zenic Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Heading here in March, can't wait to enjoy a week long vacation at this beautiful resort with things for my son to enjoy as well as us!!! Resort looks amazing and from what I've been hearing from friends/family we will not be disappointed.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort
Responded 5 days ago
Dear KylewK444OUT, We would like to thank you for choosing Grand Sirenis Punta Cana Resort as your accommodation during your visit to Dominican Republic. It will be a great pleasure to welcome you very soon. We are sure that you will like the resort very much and you will be able to find the right balance between relaxation, fun, good atmosphere and beautiful facilities. It will be a great pleasure to welcome you very soon. Wishing you all the best, Erika Zenic Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing resort with some of the friendliest staff I have ever known. My 21 year old daughter who is normally quite shy really came out of her shell and took park in lots of activities. The shows in the evening were really good fun. Food was great, always lots of choice. And cocktails on tap is just an added bonus ;) Highly recommend the Monkeyland excursion too.
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Date of stay: July 2023Trip type: Traveled with family
Room Tip: Visit Monkeyland
Watch evening shows
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort
Responded 5 days ago
Dear Aikidokaress, It is a pleasure to receive your comments and review in regards to our resort Grand Sirenis Punta Cana & Aquagames. We cannot happier to read that you have had a tremendously great experience as having all our customer 100% satisfied is our 1srt rule. Thank you for acknowledging in a positive matter the facilities, delicious food, and amazing staff. We cannot wait for your return and pamper you as you deserve. Best regards, Erika Zenic Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Grand sirenis is a great resort for families with children. There is lots to do during the day for kids. Our kids were 15, 11 and we barely seen them all week. We traveled with a few other couples so the kids did there own thing. Checking in with adults from time to time. We never let them go to the water park by themselves, because it was too far, and incase they got hurt. The water park was fun. Not all slides were working. The toilet bowl slide we didn't allow our kids to go down. It was a bit rough. The trolly service to the water park was great but you can definitely walk to it. It's not that far. Food Food for my husband and kids was great they took advantage of the pizza. We stuck mostly to the buffet as the al a carts were booked until 9pm every night. Buffet food was good no one starved. I however have celiac so I need gluten free food, I never had a problem. I got a card at Check in and gave it to the chef at every meal. He showed me what I could eat. I stuck with eggs, bacon, chicken, rice, cheese, fruit. They do have a microwave in the buffet. I wish I would've known before we went because I would've brought a few things from home. I did bring lots of our own snacks from Canada incase I couldn't find anything to eat. Rooms We had a king bed pull out couch, and basically a single bed there was lots of room for our family. The maid was lovely gave us whatever we needed. I would recommend this resort for family's with children. …
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Date of stay: March 2023Trip type: Traveled with family
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
I recently stayed for 14 nights, which is a significant amount of time, at this 5-star resort and was disappointed with the overall experience. The staff was inconsistent and often unresponsive. I had to repeatedly ask for things to be done, such as restocking my minibar or removing a sofa bed from my room. I reported a broken TV to 4 different people and it was never fixed. The service was lacking in attention to detail. I often had to ask for things that should have been provided automatically, such as soup bowls and spoons. On one occasion, I was waiting for the chef to serve me but he was more interested in talking to his colleagues. The resort did not meet my expectations for a 5-star experience. I felt like I had to tip in order to receive basic services. I also felt like the concierge did not do enough to help me with my mother's special occasion. Here are some specific examples of my feedback: - I had to ask for beer to be restocked in my fridge every two days. They provide a coffee maker in the room but never restock the coffee/tea. - Queues at bars were always long. Often I had to wait 10-20 minutes before I was served. - I asked for a room with two beds but I had two beds and a sofa bed, which I asked to be removed. This was never completed. - In the buffet restaurants, it was normal to find something missing. Usually finding a soup bowl or a spoon will be a challenging quest. - The TV was not working since we arrived, reported to 4 different people and was not fixed or informed what was going on. On day 8 we received a courtesy call from guest relations and the lady explained something was wrong with their system and other rooms were affected too. (I received an update after 8 days after asking again and again) - Our concierge was very friendly but did not meet or exceed our expectations. He did not advise on special events - in one of the restaurants there was dining on the beach, an experience that needed to be pre-booked - this happened only once in our two weeks. He did not help organize anything for my mom's special occasion. Made the 'VIP experience' sound like a treat but was a business meeting we were asked to sign a form confirming our attendance for 90 minutes! That was suggested for my mother's birthday... we spent 2 hours and were asked to buy packages by three different and very pushy people! It was not a special treatment for the occasion - horrible recommendation. - My mom loves to travel and I always treat her to a vacation for her birthday. I reached out to the hotel prior to our arrival via their website and this was the first time in our 10 years of traveling that she did not receive even a happy birthday card or any other gesture from the hotel. - If coffee is important to you be prepared to walk miles for it. The resort is not small and if you are closer to the beach walking to the coffee bar can take 10-15 minutes one way... alternatively, you can drink the Nespresso machine coffee which is not very good. Only three Nespresso machines in the whole resort! - Shampoo and shower gel were not restocked for 3 days after they were finished. We asked directly the room attendant and removed the panels so it was clearly visible they were empty. Some positive sides: - There was a lovely lady in the breakfast restaurant preparing omelets. Thank you! - The beach was cleaned from the seaweed daily and enough sunbeds were provided. - Enough restaurants so you don't get bored with the buffet. Overall, I was disappointed with my stay at this resort and would not recommend it to others. I would give it a rating of 2 out of 5 stars. If they were a 3-4 star resort I would not be so critical. …
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort
Responded 5 days ago
Dear Chris Travel1, We thank you for taking the time to give us your feedback in regards to your recent stay at Grand Sirenis Punta Cana Resort& Aquagames. Our main objective is to have to guarantee the maximum satisfaction of all our guests. Allow us to express our most sincere apology for not giving a 100% pleasant stay even though is our mission as a customer service-oriented company. All your comments, especially the negative feedback, have been read by me and have been passed to each responsible Manager. We will be giving you the best experience you can have in the Caribbean if you can give us the opportunity to host you again. Cordially, Erika Zenic Hospitality Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$163 - $283 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sirenis cocotal beach hotel punta cana, sirenis cocotal beach resort casino and spa, sirenis resort punta cana, sirenis cocotal punta cana, hotel sirenis cocotal beach, sirenis cocotal resort
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
816
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Claim Your ListingGRAND SIRENIS PUNTA CANA RESORT - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Dominican Republic)
Frequently Asked Questions about Grand Sirenis Punta Cana Resort
Which popular attractions are close to Grand Sirenis Punta Cana Resort?
Nearby attractions include Tropical Treasure (0.7 miles), Macao Beach (4.8 miles), and Sirenis Aquagames Punta Cana (0.2 miles).
What are some of the property amenities at Grand Sirenis Punta Cana Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and an on-site restaurant.
Which room amenities are available at Grand Sirenis Punta Cana Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Sirenis Punta Cana Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Grand Sirenis Punta Cana Resort?
Conveniently located restaurants include Castaways Restaurant And Bar, Florecita Restaurante, and Flavor Market.
Are there opportunities to exercise at Grand Sirenis Punta Cana Resort?
Yes, guests have access to a fitness center, an outdoor pool, and fitness classes during their stay.
Are any cleaning services offered at Grand Sirenis Punta Cana Resort?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Grand Sirenis Punta Cana Resort?
The staff speaks multiple languages, including English, Spanish, and French.
Does Grand Sirenis Punta Cana Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Grand Sirenis Punta Cana Resort accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.