Grand Sirenis Punta Cana Resort
Playa De Uvero Alto, Punta Cana 23000 Dominican Republic
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#70 of 203 hotels in Punta Cana
Location
3.8
Cleanliness
3.9
Service
4.0
Value
3.9
Grand Sirenis Punta Cana Resort & Aquagames reopened the doors to its luxurious, fully refurbished holiday complex. This renovated resort boasts a very elegant and seductive design. Enjoy a unique holiday in our Caribbean Paradise surrounded by an explosion of colour and beautiful nature. Grand Sirenis Punta Cana Resort is made up of two hotels, Grand Sirenis Cocotal Beach Resort and Grand Sirenis Tropical Suites. This spectacular five star resort is situated in one of the most beautiful coconut groves in Punta Cana; set in a privileged position, the Grand Sirenis Punta Cana Resort offers activities for all ages, whether for families, couples or groups of friends. Punta Cana invites you to experience a dream holiday. The exotic Caribbean atmosphere, the friendly locals and transparent waters all provide a magical destination just waiting for you!
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Property amenities
Wifi
Outdoor pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Indoor play area for children
Pool / beach towels
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Outdoor dining area
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Water park offsite
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Spa
Facial treatments
Full body massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Tile / marble floor
Refrigerator
Flatscreen TV
Complimentary toiletries
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, French, Spanish
Location
43Car recommended
Grade: 43 out of 100
18Restaurantswithin 5 miles
9Attractionswithin 5 miles
Playa De Uvero Alto, Punta Cana 23000 Dominican Republic
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So after reading lots of mixed reviews here we were a little apprehensive , overall we had a fabulous stay, rooms were cleaned daily but some cleaners were much better than others, always found plenty of food we liked, restaurants were a bit hit and miss with service earlier the better as when it got busy I did not think there were enough staff, again some staff friendly some not so much, great fast check in with drinks bought to us as we waited, bellboy really lovely, pool was great the first few days but by the end of the week it was absolutely disgusting don't think it was cleaned the time we were there!!, smelt of wee...and lots of bits floating about!!!😬, But saying all this our stay was better than expected, big massive shout out to the pool staff and entertainment team, especially Leonardo (Dicaprio of punta cana) Ramon (Baba Baba baba...babaatulo) & Manuel, these guys made our holiday Thankyou Guys you work hard and always have a smile 😘, overall apart from the dirty pool towards end of week and the amount of mosquitos !great stay!!, Thankyou punta cana x…
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Date of stay: May 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Take lots of mosquito repellent
Get up early for shady spot by pool
Got for food before it gets...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort
Responded 2 days ago
Dear Lisab, Thank you for dedicating some time to express your comment and opinion about our resort Grand Sirenis Punta Cana & Aquagames. We definitely consider your comments as a gift, as the positive feedback give us the opportunity to keep doing things rights and the negative feedback give us the inspiration to make some positive changes driving us to excellence. We really appreciate that you loved our animation team. We would like to express our sincere apology for not being able to achieve your maximum level of satisfaction even though we are very committed to it. Please be assured that your comments have been taken into the highest consideration to address the points you mentioned. We have passed your comments on to the involved Managers for corrective action. We hope you can give us the opportunity to improve the quality of our weak points and show you the incredible experience that only Grand Sirenis would have. Best regards Erika Zenic Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m here now and leaving tomorrow. Honest review; there are holes in this resort. I’ve visited about 12 all inclusive resorts from Mexico to Jamaica and now here. There are holes in this resort. From the quality of the room to the service and the food and the service. We came as a group of 11, 10 adults and a baby. Check in was painful, we just wanted to get a room and call or a Day but apparently our room was not ready and the rest of our group was. After 20 min we said we Don’t care, whatever room is ready we’ll take it. We got a room that was set up for a family with the couch made into a bed. Not a big deal. I asked for 2 days to have the couch made into a couch and on day 3 they did We were to the Italian as a reservation of 11. They sat us as 2 groups of 5. Each table had wildly different experience. We ended up doing the buffet the raft of the time just because of the bad experience we had the first night; telling us we could t sit together and we had to buy wine if we wanted any etc. our room was fine until the last night when water started pouring out of the light fixture in our hallway. We were leaving the next day so we did t say or do anything, we just put a towel there to catch it until we left. We chose this resort because we got a good deal and everyone in our party could afford it but that’s what it was, a cheap place that we all could afford. The service was hit and miss. If we left a tip in the room, it was done well, if we tipped at the bar we got good service. We had 1 lady At the buffet for dinner that was awesome no matter what we left here, wish I could remember her name. That’s my-honest review, hope that helps. While we were here we started looking for our next vacation and it’s not going to Be this place it will e either anywhere in Jamaica or any Riu place. Riu palaces are so top notch, unlike Any other and worth it. .…
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Date of stay: May 2023Trip type: Traveled with friends
Room Tip: Ok but better out there
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort
Responded 2 days ago
Dear AmyLynnBoer, We want to start by expressing our gratitude for taking part of your valuable time to share your impressions about your experience at Grand Sirenis Punta Cana Resort & Aquagames. As a customer-oriented company, the major focus states on the 100% satisfaction all the guests we host. Let us apogee for not meeting all your expectations. We are deeply sorry for any situation you have faced during your visit. You feedback allows us to deliver a better service, and we will reinforce the opportunity areas you have given us in our next training sessions at the involved departments. Hopefully, you will give us the opportunity to welcome you back and change the perception of Grand Sirenis. Cordially, Erika Zenic Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Do not go..it's all about getting your hand in your pocket once your here.The majority of staff look at foreigners with distain...No matter how much you smile are polite ,or friendly you are...fridge never stocked and even when it is its nothing ..sometimes kids are open or for some reason have kids that dont belong to the bottle..which made me not want to drink it...getting served at the bar is a joke your lucky to get a smile..but if your Spanish speaking your welcomed served first.given glasses not plastic cups!!! The areas around the apartments aren't cleaned in the spaces that you leave plates or glasses for at least a day! The one and only cash machine took our money but didn't get the money..hipefully will get it back but the help from staff is non existent..noone seems like they want to be there..they seem to think we are all loaded so if you dont tip..be willing to wait at least 15 minutes for not even a half drink that won't be mixed.thrown together...ñouf everything quick...work hard all year for a holiday and made to feel like so and chase the basics up the whole holiday dontwven want toast a glass properly Andreas fuming that I said I wouldn't have a pins colarda in a "coffee cup" so ran a glass under water that had just been used! Not washed ataĺl supposed to befall inclusive wthfood and drink on tap bit we another guests have sad we feel hungry by 7 after eating..god isnt that great..and is either overcooked or undercooked..we went to the other side of the carribean a few years ago had so much for the kids staff were amazing..but if this place isn't closed down within a few years ill be shoked! Whoever owns it should be ashamed .hard mùh potential as it looks good..but it's button dressed as lamb…
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Date of stay: May 2023
Value
Location
Service
Room Tip: Avoid this hotel in the carribean
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort
Responded 2 days ago
Dear Annmaraf2022, We want to start by expressing our gratitude for taking part of your valuable time to share your impressions about your experience at Grand Sirenis Punta Cana Resort. As a customer-oriented company, the major focus states on the 100% satisfaction all the guests we host. We are very disappointed that we have not achieved your maximum satisfaction. Let us apologize for any inconvenience you encountered during your stay, as this is not the kind of service we are accustomed to provide. We really appreciate your detailed feedback, which helps us to identify specifically the areas of opportunity in order to improve them. Once again, we express our sincere apologies and hope that despite these inconveniences you can give us the opportunity to demonstrate to you the experience that only Grand Sirenis can guarantee. Kind Regards, Erika Zenic Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If I could rate this hotel a 0 I would. Please do not use this hotel the staff are horrendously rude! We have never been on holiday and had such an awful experience with staff ever! They ignore you, don’t offer drinks and when you ask you literally get eye rolled and ignored. One morning we waited 30 minutes for a glass of water whilst the manager and 3 other staff were having what seemed like an argument in front of everyone. No one smiles unless you give them a tip but even then they’re disrespectful and just expect it. I also witnessed a Spanish guy ask for milk and the lady looked at him and walked away, there was no milk in the fridge for his baby’s bottle. He just tuned to me and said I can’t believe how many rude staff there is at this place. Buffet is shocking, if you are not there for the time they open you will not be getting a meal. Once food is out that is it, if there’s nothing left then it’s tough. The buffets open till 9.30 and 10.00 on an evening and we generally eat at 8 when on holiday this particular evening was no different, 8pm and no fresh warm food you could tell it had been all sat out since they first opened. I asked the guy who made the pizza if anymore was coming out baring in mind it didn’t close for another 90 minutes and he huffed rolled his eyes and said something in his native tongue under his breath. He then made one and I mean one cheese pizza. Absolute joke. On a morning the beans were always flat cold, one lady had waited 20 minutes for beans and they came out like they had poured them from the fridge. All food is overcooked nothing is nice to eat all really greasy or too chewy. The a la crate’s are not what they say on the tin, the only reason they call them this is because they have a menu. The food is still horrendous at all restaurants, the only place to go is the Mexican, we ended up there 6 times out of the full 2 weeks. Rooms are lovely to look at but when you look closer they are dirty, bedding had yellow stains, pillows are lumpy. We had cockroaches in our room daily, lizards were getting in through the door frames, room was never cleaned, they did the bed but never cleaned anything or even changed the sheets, there was 4 days we complained as we didn’t get a room clean so no fresh towels or anything, we had to complain they they didn’t clean even after asking for the 5th time after we found cockroaches. The kids pool is like Benidorm! All adults congregate round the bar and the poor kids can’t go anywhere else because the rest of the pools are 2.5m deep. They do a foam party on a Sunday but please do not let you kids get in the pool, the adults were nuts and it looked like a mosh pit. Parents had to put their little kids on their shoulders so that they weren’t hurt on the madness. It’s a drowning waiting to happen! The day entertainment is apparently for kids at times but all the adults join so the kids don’t get a look in, my 9 and 10 year old gave up trying to join in after day 3. This hotel is more interested in selling you their membership rather than making your experience better so that you may want to go for their membership but they don’t care. Our concierge wanted us to do a 90 minute tour with them and because we said no he ignored us for the rest of the holiday. What an absolute joke of a man! They have golf carts that they ferry their ‘membership’ customers round in, they use the paths but they go so fast past you they could really hurt you if they hit you, my 9 year old wasn’t paying attention at one point playing with a football and one of these golf carts came flying round the corner and nearly knocked him over. I would like to reiterate these are PATHS! Not roads for you to be flying round in at 20mph! There’s little ones walking round and parents are worries they will get hurt. I would like to give a little shout out to Raymond as he is THE ONLY member of staff they have that is worth any of your time and effort. If you didn’t have him you wouldn’t have a hotel, he can’t do enough for people and he is immensely greatful when you give him a tip. What an amazing man you do not deserve him. I cannot stress enough how much you shouldn’t waste your well earned money and time on this hotel, especially if you save all year for a 2 weeks holiday like we do for it to be spoilt by this kind of place. Do not travel from England or anywhere for that matter for this hotel it is not worth it. …
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Date of stay: April 2023
Value
Location
Service
Room Tip: Any helpful tips?? Go elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort
Responded 2 days ago
Dear Freedom, First of all, thank you for leaving us your review of your recent experience at Grand Sirenis Punta Cana Resort & Aquagames. We are very disappointed that we have not achieved your maximum satisfaction. Let us apologize for any inconvenience you encountered during your stay, as this is not the kind of service we are accustomed to provide. We really appreciate your detailed feedback, which helps us to identify specifically the areas of opportunity in order to improve them. Once again, we express our sincere apologies and hope that despite these inconveniences you can give us the opportunity to demonstrate to you the experience that only Grand Sirenis can guarantee. Best regards, Erika Zenic Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The management of this place seriously needs improvement. I had a frustrating experience when I was left without food at one of the restaurants, and to make matters worse, I ended up paying an additional $25 for a bottle of wine. They initially offered a 20% discount on the bottle, but when I received the bill, they had added the discount as a separate item, essentially canceling it out. It seemed like they were trying to sneakily charge me the full amount, hoping I wouldn't notice. When I brought it up during check-out, they denied being present at the restaurant at that time, as if I were lying. Furthermore, their two-story buildings lack elevators, which became a major inconvenience for me when I had to drag my two 20 kg (44-pound) bags down the stairs. I had waited for their luggage service for a staggering 40 minutes. It was a terrible overall experience, and if you visit, make sure to have plenty of change for tips if you expect decent service. Additionally, the buffet tends to run out quickly, so try to arrive early to avoid disappointment. On the positive side, the location of the place is really nice, and the pools are quite enjoyable. The French restaurant served good food, and unlike the other options, they had all their menu items available. I visited the restaurant early, so perhaps that made a difference." I have corrected the information regarding the bottle of wine, mentioning that they added the offered discount as a separate item on the final bill. The weight conversion from kilograms to pounds for the bags remains the same.…
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Date of stay: May 2023
Value
Location
Service
Room Tip: Bring lots of cash as unlike other hotels, here tipping really make the difference.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort
Responded 4 days ago
Dear Mr. Nicolascali, Let us thank you for taking the time to give us your feedback in regards to your recent stay at Grand Sirenis Punta Cana Resort & Aquagames. We would like to apologize for any inconvenience during your stay, each point has been sent to the managers in charge in order to strive to the total satisfaction of our valued guests. Let me assure you that all these points have been thoroughly read and taken into the highest consideration for the current refinements in this area. I invite you to write to my email ezenic@sirenishotels.com in order to attend your case in a personalized way. We hope to see you soon in the beautiful destination of Punta Cana, Grand Sirenis so you can present all the improvements we are implementing. Best Regards Erika Zenic Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maikel and astrid good service,we came from canada and celebrate my brother birthday,we have been ejoying and celabrating a lot,i would like to stay here forever,beautiful beach,pool,water park,everything
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Exellente stay in hotel. Very nice place with great servise. We realy enyoy staling in hotel. Nice place to stay for your holidays. The staff is exellent. We were in 3 of seven restavrants and all are great. Only the second main restavrant was somethimes closed and made problems with waiting ...
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Go there and enyoy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort
Responded 5 days ago
Dear 811stanislavm, On behalf of the Manager and staff from Grand Sirenis Punta Cana & Aquagames receive our acknowledge for taking the time to make a review of your recent experience. Nothing gratifies us more than knowing that our kind treatment and comforting service has been the key to success in achieving maximum satisfaction. It is inspiring to be able to confirm with your score that the path to excellence that we are striving. We will be looking forward to welcoming you back at your home at the Caribbean, Grand Sirenis. Kind Regards, Erika Zenic Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We were at Grand Sirenis Punta Cana resoft on the week of May 13th to 20th, 2023. We were a family with 2 kids and one of my brothers and leave in Miami. This was our first time to Punta Cana. The resort is kind of old, built on year 2000 and renovated in 2018, it shows signs of being old. We picked this resort because of its Water Park, and honestly, kids had a great time at the half a day we spent at the included water park in our full 7 days stay. The main water park tower rides are not renovated, and as a result a couple of the slides are closed out, on the others you can easily get skin damage because they are tough, specially on the joints, and also on the one that you get flushed like a toilet. My brother got skin broken on his arms and feet. Wife and I did not because we wore long sleeve rashguards and we only went on the slides 1 or twice. We can tell you that the water park should not be the main reason to come to this resort, as we later learned from local van drivers that this was the first water park in Punta Cana, but there are many newer and nicer ones in other resorts. We booked through Expedia that included the flight back and forth from Miami as a package and given the time of the year we picked we've got a good price. We learned that booking through Expedia gave us some special attention at the resort as there were Expedia reps that approached us multiple times making sure we were well taken care of. Also on Sunday, we got a Fruit Plate on our room without asking, not sure if it was related to Expedia. We also were invited to a special dinner by the beach on one of the nights, that we all enjoyed and felt special because of it. Luis Morillo, one of the guys who was there to give us the welcome to the resort on the first day, he may be one of the managers or “gerentes”, was around during our stay asking how things were working for us and making sure we were pleased with the staff and the resort amenities. He invited us to that special dinner by the beach and also to the Taino dinner on our first or second night. He is a humble man who seems to work hard to make sure resort guests are taken care of, even though he recognizes the age of the resort and the issues that come with it. We had booked a Family room but because we wanted to be next to my brother and he had booked a Romance room, upon asking at arrival we were upgraded to the Romance room next to him, the ones with King bed and a Jacuzzi in the bathroom. Both have a balcony with Cana palm trees roof, very tropical. The room were on the 3rd floor in the main building, just above one of the Buffets, a very convenient location for us with Kids. But we had some issues with both rooms, mainly to the fact that the hotel is old and not very well maintained. We had to wait a long time for the rooms to be ready, and my brother’s room was dirty once he was allowed to get in. He found a lot of hair in the shower drain that was clogging it. Service took a long time to come and fix it for him. His AC did not cool at all, and again service took a long time to fix, and it never worked well after that, but he was able to sleep somehow. On the second day the cleaning lady did a better job, and his room was finally acceptable cleaner. Our room had the toilet clogged multiple times during our stay. On some days, we run out of hot water while taking a bath in the Jacuzzi or the shower. But our room was somehow cleaner, and our AC worked OK. Since we did not wanted to sleep with our 2 sons in the same King bed, we asked for 2 children beds, cots, and at the end of the first night, after contacting the front desk a second time, someone came and provided a very small foldable cot, and a small baby playground. These were fine for the 2 years old kid, but our 4 years old was kind of bent in it, but he did not complain and slept well the 7 nights in it. We did reserve the different restaurants on our own the first day, one every night, using the online hotel application. You are able to reserve 1 restaurant per day per room, but you can cancel and then reserve another one on any day if available, all online. We loved the Raw Bar, the Japaneese, and the Tex Mex by the pool area, where I enjoyed the best delicious juicy New York Steak I have ever tasted here on our last night. The Brazilian is not that good, but if you go, please wait for the last meat they take to your table, it was “picaña” the best Brazilian beef meat cut, it was OK but not very good. We did not like at all the French restaurant. The pool is old, outdated, and there are some sewer smell by the swim up bar, but we had a great time in it, mainly on the deep side of it that was not that crowded, since we brought from home inflatable pool hammocks floats for us to float around on the pool and life jacket vests for the kids. We always found some chairs by the pool area no matter the time of the day we went to the pool. Beach is good, no seaweed during our stay. Breezy and beautiful beach, although we only went half a day to it. There were plenty of beach chairs available. Food at the buffets was good, plenty and flavorful. We did not notice any cleaning issue at the food or drink areas, all was as expected, although we brought from home insulated stainless steel tumblers for the whole family, Simple Modern on Amazon, and we always asked to be served drinks on them. We did not get stomach sickness other than me some diarrhea one of the days, but this is expected as there are so much food and drinks available. On a side note: We took a lot of single dollar bills for tipping. Tipping is not required, but we felt the need to do so to motivate staff to do their best job. Many of them leave in the resort for 11 days, then go home for 3, back to the resort 11 more days, and they work a lot of hours a day. Any tip is better than nothing, as the exchange was around 54 Dominican pesos for each dollar. They certainly remember the guests who tip and try to give you the best possible service. The entertainment staff is great, they work hard and put on a lot of great shows every night at the Theater. Please go and enjoy the shows, they are great, different each night. Do not miss the Taino dinner show if you can, it was outside on the sand in an area close to the Disco on Saturdays by reservation only. Kids had a lot of fan on one of the nights after the Theater show it was Family Disco night and they danced with the entertainment staff at the Disco and were given balloons to dance with. Lot of fun for the whole family. We also booked 3 tour excursion outside the resort and went to Eco Tour Playa el Limon (highly recommended) on Sunday, Scape Park on Tuesday (zip lines, our 4 years old kid was able to ride at least one of them, and 2 cave swims plus Hoyo Azul), and Saona Island on Thursday. We spent a day at the hotel after each of the tour days to rest and relax, because the tour excursion surely tire you out. Overall, it was a great stay for us and we had a lot of fun. …
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Date of stay: May 2023
Value
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Room Tip: Do not go just because it includes the water park, its too old, not worthy, there are better ones...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort
Responded 5 days ago
Dear Ddddef, Thank you for dedicating some time to express your comment and opinion about our resort Grand Sirenis Punta Cana & Aquagames. We definitely consider your comments as a gift, as the positive feedback give us the opportunity to keep doing things rights and the negative feedback give us the inspiration to make some positive changes driving us to excellence. We really appreciate you positive comments about the personalized treatment you received from our colleague Luis Morillo We would like to express our sincere apology for not being able to achieve your maximum level of satisfaction even though we are very committed to it. Please be assured that your comments have been taken into the highest consideration to address the points you mentioned. We have passed your comments on to the involved Managers for corrective action. We hope you can give us the opportunity to improve the quality of our weak points and show you the incredible experience that only Grand Sirenis would have. Best regards Erika Zenic Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just come back from the Dominican, the weather was good for the first week but a bit rainy the second. Overall the resort was good and very clean. I feel the restaurants let the resort down as there was never enough cutlery or plates. We also didn’t realise that there are several different colour wristbands and this determines what service you get from the staff and also the more you tip the better service you get everywhere. The Japanese restaurant was by far the best.
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Date of stay: May 2023
Value
Location
Service
Room Tip: Make sure you have plenty of 1 and 5 dollar notes for tips and make sure you take all your...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I've been holding off with a review as I don't normally write reviews but feel I should when we had paid alot of money. The hotel and services are just Ok i would say 3.5 star and it would have been 3 star if not for the onsite water park. I completely agree with other reviews regards trying to find a clean table or even cutlery especially for evening meals. Thankfully we were well looked for at breakfast by a staff member named Anna but before it was shocking. Most staff are friendly and happy to help but some staff not so friendly. Coffee shop served good drinks and snacks but again it was as if we were a nuisance when going in and not friendly at all. Entertainment for young kids looked wonderful but not so much for activities for teens. Food quality was ok. We managed to find something but it wasn't great. The themed restaurants again were just OK other than the Japanese which was excellent. Route 66 terrible service, terrible food and was only offered water with our meal. Rooms were OK and we had water coming through the ceiling when the room above showered around day 12, however we coped as we were leaving not long after. Unfortunately I wouldn't recommend the hotel and would not return. If I had the chance again I would have changed to a different hotel. Onside water park was good and although its a little tired it was fun. Beach was beautiful but unfortunately most days there was seaweed. The guys clearing the beach work absolutely tirelessly and they deserve the tips more than anyone. They really do work hard. The grounds are kept beautiful and really does give you a good impression when you arrive but there were far too many other issues along the way. We tried to keep positive as we are not fussy people and overall still had a nice holiday. There are other things I could mention but we just got on with it. If you are expecting 4 or 5 star this is not the place. The hotel could be so much better. …
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Date of stay: April 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort
Responded 5 days ago
Dear Q2589BWmarieb, Thank you for taking the time to give us your feedback in regards the recent experience you lived at our resort Grand Sirenis Punta Cana & Aquagames. We are very disappointed that we have not achieved your maximum satisfaction. Let us apologize for any inconvenience you encountered during your stay, as this is not the kind of service we are accustomed to provide. We really appreciate your detailed feedback, which helps us to identify specifically the areas of opportunity in order to improve them. Once again, we express our sincere apologies and hope that despite these inconveniences you can give us the opportunity to demonstrate to you the experience that only Grand Sirenis can guarantee. Best regards, Erika Zenic Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$165 - $313 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sirenis cocotal beach hotel punta cana, sirenis cocotal beach resort casino and spa, sirenis resort punta cana, sirenis cocotal punta cana, hotel sirenis cocotal beach, sirenis cocotal resort
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
816
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Claim Your ListingGRAND SIRENIS PUNTA CANA RESORT - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Dominican Republic)
Frequently Asked Questions about Grand Sirenis Punta Cana Resort
Which popular attractions are close to Grand Sirenis Punta Cana Resort?
Nearby attractions include Tropical Treasure (0.7 miles), Macao Beach (4.8 miles), and Sirenis Aquagames Punta Cana (0.1 miles).
What are some of the property amenities at Grand Sirenis Punta Cana Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and an on-site restaurant.
Which room amenities are available at Grand Sirenis Punta Cana Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Sirenis Punta Cana Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Grand Sirenis Punta Cana Resort?
Conveniently located restaurants include Castaways Restaurant And Bar, Florecita Restaurante, and Flavor Market.
Are there opportunities to exercise at Grand Sirenis Punta Cana Resort?
Yes, guests have access to a fitness center, an outdoor pool, and fitness classes during their stay.
Are any cleaning services offered at Grand Sirenis Punta Cana Resort?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Grand Sirenis Punta Cana Resort?
The staff speaks multiple languages, including English, Spanish, and French.
Does Grand Sirenis Punta Cana Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Grand Sirenis Punta Cana Resort accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.