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Grand Sirenis Punta Cana Resort

Playas De Uvero Alto, Punta Cana 23000 Dominican Republic
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Traveler (13596)
Dining (812)
Room & Suite (711)


#75 of 165 hotels in Punta Cana
2020 Travelers' Choice Best of the Best
Grand Sirenis Punta Cana Resort Casino & Aquagames reopened the doors to its luxurious, fully refurbished holiday complex. This renovated resort boasts a very elegant and seductive design. Enjoy a unique holiday in our Caribbean Paradise surrounded by an explosion of colour and beautiful nature. Grand Sirenis Punta Cana Resort is made up of two hotels, Grand Sirenis Cocotal Beach Resort and Grand Sirenis Tropical Suites. This spectacular five star resort is situated in one of the most beautiful coconut groves in Punta Cana; set in a privileged position, the Grand Sirenis Punta Cana Resort offers activities for all ages, whether for families, couples or groups of friends. Punta Cana invites you to experience a dream holiday. The exotic Caribbean atmosphere, the friendly locals and transparent waters all provide a magical destination just waiting for you!
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Full view
Property amenities
Paid wifi
Fitness Center with Gym / Workout Room
Free breakfast
Casino and Gambling
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Tennis court
Water park
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Head massage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
Family Resort
Languages Spoken
French, Spanish
11,166Reviews2,102Q+A100Room tips
Traveler rating
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Popular mentions
MattyMo wrote a review Nov 2020
Scottsdale, Arizona57 contributions34 helpful votes
We are a family of 4 from the US. Children are 13&11. We just spent a week at the Grand Sirenis. Overall, our stay was very good, the hotel staff is very friendly and accomodating, the rooms could use some updating. Check in was simple, we were originally given a room with only 1 bed and a sofa bed, so we requested a room with 2 beds, but had to wait until the next day to switch rooms. Tip - Each guest or family is given a concierge for the stay to help with booking everything and to help deal with any requests or issues. Our concierge was Jimenez “Jimmy” and he did an amazing job! He was very funny and accomodating and we barely had to ask for something and he would make it happen. He booked all our dining options, helped us with info on the spa, and was always there to say hi when we walked by. Excellent job Jimmy!! Dining - The hotel has a buffet for breakfast and lunch and several dinner options, however, you ABSOLUTELY MUST make dinner reservations for the restaurants or they will not let you in. Tip - do this as soon as you can for the entire week, because it is very hard to make same day dinner reservations, the buffet is always open as a backup. The restaurants rotated each night, so it was always something new, but the wait staff was always the same so they get to know you well. The food was not bad. There are several bars around the resort and on the beach for both alcoholic and non-alcoholic drinks. On most days, there is also a lunch grill on the beach which is good to eat at when you’re at the pool or beach. Activities - We spent most of our time at the pool or beach. The pool is very large and clean. Each day around 3pm, they had music or activities at the pool. They had pool excercises late in the morning also. There is a long stretch of a white sand beach in front of the hotel. Multiple chairs and palapas are availabe, first come first serve. The water was warm and clean at the beach. There was a bit of seaweed which washed up on shore one day, but the hotel staff was busy raking it up and hauling it off! There is a waterpark at the end of the resort with multiple slides and a kiddie area. We had fun there for about an hour one day. However, the water park needs a bit of renovation as well! There is a very talented entertainment team which puts on shows every night at 9:30pm. They did an excellent job, do not miss the Michael Jackson show, very good! Shopping - There are 2 shops in the lobby area. One is a sundries type market with some clothing and the other sells more touristy things. There is a Quiksilver shop on the main square with some t-shirts and sandals, but due to the pandemic it was always closed. My son and I saw some shirts we liked through the window and asked at the main lobby if the shop was ever going to open. They said they would send someone down to open it just for us, we were very thankful for that!! There is also a cigar shop which was open on the Main Street as well. Timeshare presentation (but they call it a “club membership”). Our concierge mentioned this, which we had no interest in, however, we did it for Jimmy and they offered us 2 25 min massages or $80 in resort credit. FYI, this will take 3.5 hours, not just the 90 minutes they tell you. They give you breakfast and show you all the different club membership rooms around the hotel, private bar and pool area, etc. It was all very nice, but we didn’t think it was worth the value for our family. It is basically a timeshare. When we said “No Thanks” they were actually pretty nice and didn’t pressure us anymore. We got vouchers for the $80 to use around the resort which was nice for our time spent listening. The biggest negative during our stay was the service of our room. The staff was very accomodating in person, however, when you callled to ask for something it either didn’t happen or you had to call multiple times. We called often to get our room serviced and cleaned multiple times and it was only accomplished twice in 7 days. We ran out of toilet paper on 2 occasions and had to call multiple times to get it replenished. I literally had to go looking for the housekeeper on my own. It took several calls to get fresh towels also. The bathroom was kinda gross the whole time we were there, even when it was cleaned. The water went out twice for about an hour on different days. Not a big deal, we’ve dealt with water and power outages in other countries before. Overall, the Grand Sirenis is a decent stay for the price. We didn’t pay a whole lot for our stay in comparison to other resorts, but you get what you pay for. The hotel staff and our concierge “Jimmy” were definite highlights. Very warm and welcoming. The pool, beach, and restaurants were very good as well. The rooms could be a little more clean and updated.
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Date of stay: November 2020
Response from Sirenis Punta Cana Resort, Dueño at Grand Sirenis Punta Cana Resort
Responded 1 week ago
Dear mattmf16, Grand Sirenis Punta Cana thanks you infinitely for sharing your experience through the portal and letting millions of travelers know about your stay. We are pleased to know that you enjoyed your vacation with us, as this motivates us to continue doing our best to meet the expectations of each of our distinguished guests. Let us also express our gratitude for all the details thoroughly mentioned in your review as we sincerely believe that our guests' feedback in the best and fastest way for our constant strive for excellence. That's great that you pointed out our amazingly friendly staff, attention of Jimmy the Concierge, a wide range of gastronomy choices and our great entertainment team. Regarding the point about the service in the room, let us thank you for mentioning this as it helps us to idenfity and reduce our opportunity areas. Please receive our apologise for any inconvenience you might have experienced with this matter. We hope to continue having your preference in this your home in Punta Cana. Receive a cordial greeting, Ksenia Romashova Assistant Manager
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Chaokee C wrote a review Nov 2020
2 contributions1 helpful vote
We had a blast at Gran Sirenis... this food at the French and Brazilian restaurant was amazing!! the animation was the best part as the staff always ensure we were kept entertained.. Black Panther & Justin Bieber were awesome and super friendly.. Jenny the waiter from the pool area was always so attentive and ensured I always had a drink in my hand..
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Date of stay: November 2020Trip type: Traveled with friends
1 Helpful vote
Response from Sirenis Punta Cana Resort, Dueño at Grand Sirenis Punta Cana Resort
Responded 2 weeks ago
Dear chaokeec, On behalf of the entire Team of Grand Sirenis Punta Cana, I would like to express my gratitude for having decided to share your comments with future visitors. We attach great importance to your reviews and they are taken with our maximum interest. We are delighted to learn that your expectations were met and our staff went the extra mile in order to offer you a great experience, especially those ones mentioned in your review Black Panther, Justin Bieber and Jenny. Your praise is very welcome and will motivate us to be for sure more creative each day aiming to consistently improve our variety and offer in order to keep on fulfilling the experience of our dear guests. Our team is very much looking forward to welcoming you back to the Caribbeans in the future. With best regards, Ksenia Romashova Assistant Manager
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AimieFisher wrote a review Nov 2020
8 contributions2 helpful votes
I have a full review on my youtube channel with images and videos. Link on my profile. Stayed in this beautiful resort in June 2017 with my partner for a couples all-inclusive 2 week holiday/vaction. The grounds of this resort are stunning, the beach and pool area well maintained and impressive. Some of the wait staff during the time of our stay were not as friendly as others, for example we would take a seat during a meal time and a member of staff would approach over to us and ask if we would like any other drinks for our meal, in reply would we say yes and ask for, for example a fizzy drink or a glass of wine and unfortunately we would not see our drinks during our meal time. We would however see the same staff offering services to families which had different coloured wrist bands for example "premium" black coloured wrist band families would recieved the best of best attention at these times.
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Date of stay: December 2019
2 Helpful votes
Response from Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort
Responded 3 weeks ago
Dear AimieFisher, We would like to thank you for choosing our resort Grand Sirenis Punta Cana as your host on your gateway to our destination. We are very happy to learn that your stay was a pleasant one and that you were highly satisfied with our magnificent beach and pool areas. We have striven to deliver the most memorable experience to our valued guests so we highly appreciate your gracious comments. Please be ensured that we are constantly working on our staff service and we are sorry that you weren't completely satisfied with it. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Kind regards, Ksenia Romashova Assistant Manager
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Erzsi S wrote a review Apr 2020
8 contributions14 helpful votes
It was 6 of us travelling to the Hotel last November for a family trip for the 6th time. We visit every year for 2 weeks for a birthday. This is the mos amazing hotel in Punta Cana. Just feels like home. The only down part of the last trip was is that they did not notice the not one my booking that the reason of our trip was a 50th Birthday and a Honeymoon. It did leave is with a slight disappointment, but hopefully we can celebrate next time we will be there - already looking to book after all this Covid thing ends. Food was amazing as always, as well as the staff and the entertainment team. It would be useful if all the staff would be on the same page in the concierge as well as the special restaurants with regards to bookings. One said yes, we can book the other said no we cannot book. It was quiet hard to come to a conclusion as it was a group of 6 of us. There is always plenty of things to do, staff is friendly and they actually remember you from past years. Abel, Super Tony, Francis from rec is definitely credit to the team. Nothing is trouble for them. Hope people who have doubts in this place will change their minds seeing that we are even going back after the 6th time. It's amazing! Just to point out we are not member of the privilege club. We come becuse we love it there. :) See you all soon Team Sirenis, and stay safe!
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Date of stay: November 2019
3 Helpful votes
Response from Sirenis P, Assistant Manager at Grand Sirenis Punta Cana Resort
Responded Jun 15, 2020
Dear Erzsi S, We would like to thank you for taking the opportunity to share your experience at our resort Grand Sirenis Punta Cana Resort Casino & Aquagames. We are glad that you have chosen our hotel as a place to stay, this is more than an honor to know we have provided you an amazing experience, highlighting our great service performed by the staff mentioned, great food as well as our entertainment. Please receive our gratitude for all your comments that are going to help us to achieve 100% of our distinguished guests. In general, we would like to sincerely thank you for the opportunity to rate our hotel, and we will be more than happy to offer you a warm welcome on your next visit to the Sirenis Hotels. Respectfully, Ksenia Romashova Assistant manager
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JJZ wrote a review Apr 2020
2 contributions1 helpful vote
We had a wonderful time at this resort. The staff were very friendly and always helpful. The service and food in the members lounge was top notch. Edison and Xendvi took very good care of us and ensured we had a great stay! Rooms were clean and comfortable.
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Date of stay: May 2019
Response from Sirenis P, Assistant Manager at Grand Sirenis Punta Cana Resort
Responded Jun 15, 2020
Dear Jennifer Z, We value that you have dedicated part of your time to be able to give us your score about our Grand Sirenis Punta Cana Casino & Aquagames resort. It is very satisfying that our mission of gift an unforgettable experience and going above the expectations have been archived with your vacations and even surpassed with service and food in the Premium Restaurant. The whole Grand Sirenis Team will be waiting for you and your family with open arms for a next holiday. Best regards, Ksenia Romashova Assistant Manager
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$97 - $438 (Based on Average Rates for a Standard Room)
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CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
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Frequently Asked Questions about Grand Sirenis Punta Cana Resort
Which popular attractions are close to Grand Sirenis Punta Cana Resort?
Nearby attractions include Tropical Treasure (0.7 miles), Macao Beach (4.8 miles), and Sirenis Aquagames Punta Cana (0.2 miles).
What are some of the property amenities at Grand Sirenis Punta Cana Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Grand Sirenis Punta Cana Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Sirenis Punta Cana Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Sirenis Punta Cana Resort?
Yes, parking is available to guests.
What are some restaurants close to Grand Sirenis Punta Cana Resort?
Conveniently located restaurants include Flavor Market, Vespa, and Kitchen 23 by Le Chique at Nickelodeon Hotels & Resorts Punta Cana.
Are there opportunities to exercise at Grand Sirenis Punta Cana Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Grand Sirenis Punta Cana Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Sirenis Punta Cana Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Sirenis Punta Cana Resort?
The staff speaks multiple languages, including Spanish and French.
Does Grand Sirenis Punta Cana Resort have any great views?
Yes, guests often enjoy the ocean view available here.