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Grand Sirenis Punta Cana Resort

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Playas De Uvero Alto, Punta Cana 23000 Dominican Republic
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Traveler (13557)
Dining (809)
Room & Suite (710)

About

#78 of 167 hotels in Punta Cana
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Grand Sirenis Punta Cana Resort Casino & Aquagames reopened the doors to its luxurious, fully refurbished holiday complex. This renovated resort boasts a very elegant and seductive design. Enjoy a unique holiday in our Caribbean Paradise surrounded by an explosion of colour and beautiful nature. Grand Sirenis Punta Cana Resort is made up of two hotels, Grand Sirenis Cocotal Beach Resort and Grand Sirenis Tropical Suites. This spectacular five star resort is situated in one of the most beautiful coconut groves in Punta Cana; set in a privileged position, the Grand Sirenis Punta Cana Resort offers activities for all ages, whether for families, couples or groups of friends. Punta Cana invites you to experience a dream holiday. The exotic Caribbean atmosphere, the friendly locals and transparent waters all provide a magical destination just waiting for you!
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Full view
Property amenities
Parking
Paid wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Internet
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
French, Spanish
11,149Reviews2,096Q+A100Room tips
Traveler rating
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Popular mentions
Erzsi S wrote a review Apr 2020
8 contributions14 helpful votes
It was 6 of us travelling to the Hotel last November for a family trip for the 6th time. We visit every year for 2 weeks for a birthday. This is the mos amazing hotel in Punta Cana. Just feels like home. The only down part of the last trip was is that they did not notice the not one my booking that the reason of our trip was a 50th Birthday and a Honeymoon. It did leave is with a slight disappointment, but hopefully we can celebrate next time we will be there - already looking to book after all this Covid thing ends. Food was amazing as always, as well as the staff and the entertainment team. It would be useful if all the staff would be on the same page in the concierge as well as the special restaurants with regards to bookings. One said yes, we can book the other said no we cannot book. It was quiet hard to come to a conclusion as it was a group of 6 of us. There is always plenty of things to do, staff is friendly and they actually remember you from past years. Abel, Super Tony, Francis from rec is definitely credit to the team. Nothing is trouble for them. Hope people who have doubts in this place will change their minds seeing that we are even going back after the 6th time. It's amazing! Just to point out we are not member of the privilege club. We come becuse we love it there. :) See you all soon Team Sirenis, and stay safe!
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Date of stay: November 2019
Rooms
Cleanliness
Service
3 Helpful votes
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Response from Sirenis P, Assistant Manager at Grand Sirenis Punta Cana Resort
Responded Jun 15, 2020
Dear Erzsi S, We would like to thank you for taking the opportunity to share your experience at our resort Grand Sirenis Punta Cana Resort Casino & Aquagames. We are glad that you have chosen our hotel as a place to stay, this is more than an honor to know we have provided you an amazing experience, highlighting our great service performed by the staff mentioned, great food as well as our entertainment. Please receive our gratitude for all your comments that are going to help us to achieve 100% of our distinguished guests. In general, we would like to sincerely thank you for the opportunity to rate our hotel, and we will be more than happy to offer you a warm welcome on your next visit to the Sirenis Hotels. Respectfully, Ksenia Romashova Assistant manager
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JJZ wrote a review Apr 2020
2 contributions1 helpful vote
We had a wonderful time at this resort. The staff were very friendly and always helpful. The service and food in the members lounge was top notch. Edison and Xendvi took very good care of us and ensured we had a great stay! Rooms were clean and comfortable.
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Date of stay: May 2019
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Response from Sirenis P, Assistant Manager at Grand Sirenis Punta Cana Resort
Responded Jun 15, 2020
Dear Jennifer Z, We value that you have dedicated part of your time to be able to give us your score about our Grand Sirenis Punta Cana Casino & Aquagames resort. It is very satisfying that our mission of gift an unforgettable experience and going above the expectations have been archived with your vacations and even surpassed with service and food in the Premium Restaurant. The whole Grand Sirenis Team will be waiting for you and your family with open arms for a next holiday. Best regards, Ksenia Romashova Assistant Manager
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Amy Y wrote a review Apr 2020
Ottawa, Canada30 contributions2 helpful votes
+1
Let me start by saying even though we didn’t get the vacation we had hoped for , all the staff and management at this resort were amazing. And no fault of there own had to make hard decisions in a difficult time . We were a group of 42 and had this trip booked 6 months prior. We were due to fly out from Montreal 14th March and were told by Air Transat “ Business as usual “ and no refunds . We were flown out with around 60 people in total on the outbound flight. My first impressions of this resort was the size and agree if your elderly reconsider ( Lots of walking ) We did request that our rooms were all together but unfortunately that didn’t happen and we had to move nearer to our group. We were originally in block 36 our group in 46 🤔( Really didn’t understand this the resort was only a quarter full ) Day 2 : we went to see our concierge to make our reservations for the week . After siting there for over 30min you sensed that something was wrong and they seemed flustered and computer systems were down. We left frustrated but later found out that the resort was slowly closing down ( Restaurants and Bars started closing ) and many staff sent home and it was obvious that the entertainment staff were on reduced hours. We don’t blame the resort for any of this they had no other choice the resort was dead and other resorts along the beach had already closed down. We blame ( Air Transat ) for flying us out there with no other options. Rooms : Are a good size and relative clean my biggest problem were the cockroaches I must have had over 20 ( 3 alive ) my teenage boy killed ! Others already dead in room. I don’t normally go for a ground floor room but we wanted to be with friends. Plenty of storage for a family of 4. We have teenagers and the bathroom steamed up and flooded quite often ( Maybe extractor fan would help ) The food was great and the buffet for either breakfast / Lunch and Supper had amazing choices and great service. The Tex Mex steak was outstanding ... Japanese was fun and entertaining for the kids . Beach : Was Very windy not sure we had a day without . Ocean can be rough so not great for swimming but that’s due to wind. Love that you can walk along the sandy beach . The whole resort is beautiful and well looked after. Water park... my boys loved it but again closed down after 4 days of us being there. The staff that stayed behind and tried to make our stay fun “ I thank you 🙏 “ And I truly hope we can return and experience the resort and staff at its best ( obviously not during and epidemic) Thank you (I hope you are all remembered and thanked when this is all over ) I apologize only remember a couple of names sorry ! You know who you are ... all the staff that stayed behind until we left on the last flight out Sunday 22nd March . Leanado Black Panther Eddy Please don’t hesitate to book this resort when the world is back to normal !
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Date of stay: March 2020Trip type: Traveled with family
2 Helpful votes
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Response from Sirenis P, Assistant Manager at Grand Sirenis Punta Cana Resort
Responded Jun 15, 2020
Dear amyy719, First of all, thank you for taking the time to give us your feedback about your recent experience at Grand Sirenis Punta Casino & Aquagames. We really appreciate both the positive and negative comments and it is through communications of this nature that our customer gives us the opportunity to assess and evaluate our performance as well as ensure to deliver the level of service expected from us. We want to begin by thanking your positive remarks for the beautiful grounds, a great variety of food and restaurants, a gorgeous beach and the marvelous attention that is provided by our staff, especially Leonardo, Black Panther and Eddy. Now, let us offer a sincere apology for the points you have mention. Our main goal to be able to guarantee the maximum level of satisfaction of all our guests. Please rest assured that your observation has been taken in the highest consideration to analyze the points you mentioned. We have taken the proper notes and have transmitted the correspondent observation to Housekeeping and Reception Managers and we have advised them about the proper measures to improve the service. Hopefully, for us, this won’t be the last chance we have to give the best holidays! A greeting from the Heart, Ksenia Romashova Assistant Manager
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Heather M wrote a review Mar 2020
4 contributions5 helpful votes
My husband and daughter visited this resort just as Covid19 brought the world to a halt. When we arrived we were greeted at the front desk with smiles and a very warm welcome. After checking in we were given a tasty cocktail and went to explore the resort. We were overwhelmed by the beauty of this resort as we walked through the property. Everywhere you looked there were beautiful palm trees, flowers, statues, peacocks and geese. The pool and beach area did not disappoint. There were plenty of lounge chairs to sit on and everything was spotless. We were placed in block 37 and were very pleased with our accommodations. We had a Junior Suite which was fully refurbished. The room was spotless and cleaned everyday. The fridge in the room was restocked everyday with Coke, Fanta, Sprite and beer. The room consisted of a beautiful bathroom with walk in shower, sitting area and large bedroom and balcony. The rooms are very modern and cozy. There were two large screen tvs and a variety of channels to choose from. We were a little nervous about the food and the options available but there was no need to worry. The buffet each dayt was filled with a tremendous amount of food. We are all picky eaters and I can tell you that we left after each meal feeling satisfied. There were omelettes, fresh fruits of all kinds, different breads, any type of cheese you could think of, a beautiful selection of salami, pepperoni, steak, chicken, fish, turkey, roast.
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Date of stay: March 2020
4 Helpful votes
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Response from Sirenis P, Assistant Manager at Grand Sirenis Punta Cana Resort
Responded Jun 15, 2020
Dear A6635RNheatherm, On behalf of the entire Team of Grand Sirenis Punta Cana, I would like to express my gratitude for having decided to share your comments with future visitors. We attach great importance to your reviews and they are taken with our maximum interest. We are delighted to learn that your expectations were met and our staff went the extra mile in order to offer you a great experience. Thank you for highlighting the great layout of the resort as well as large variety of food and meals, modern and cozy rooms. Your praise is very welcome and will motivate us to be for sure more creative each day aiming to consistently improve our variety and offer in order to keep on fulfilling the experience of our dear guests. Our team is very much looking forward to welcoming you back to the Caribbeans in the future. With best regards, Ksenia Romashova Assistant Manager
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Chris L wrote a review Mar 2020
Fergus, Canada28 contributions58 helpful votes
My wife and I just returned from our 2nd trip to this resort, first time was last July with our three children. In the midst of this Coronavirus emergency we travelled. We arrived just days prior to governments limiting travel and the entire resort seemed a bit on edge. I will commend Marco Mendoza and his staff for their professionalism during this time of world crisis. The resort was at about 50% capacity and a few things were closed because of this. Guests were a bit anxious but everything was well behaved. The staff were all great and always smiling and with something positive to say. A special shout out to the guys at the lobby bar, especially Luis and his partner...they were awesome. Food and drinks were first class!!! Highly recommend this resort for a family vacation. Thank you to Marco and Erika for everything they did for us.
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Date of stay: March 2020Trip type: Traveled with family
2 Helpful votes
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Response from Sirenis P, Assistant Manager at Grand Sirenis Punta Cana Resort
Responded Jun 15, 2020
Dear H9755GPchrisl, It is a pleasure to receive your comments and review in regards to our resort Grand Sirenis Punta Cana Casino & Aquagames. We cannot happier to read your so positive recognitions about your incredible experience. Nothing can reward us more than knowing we have done an outstanding job and you enjoyed everything. We will be congratulating Marco and Erika, for their great job and special attention to your family. We hope to have the opportunity to welcome you back soon! A greeting from the Heart, Ksenia Romashova Assistant Manager
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PRICE RANGE
$97 - $438 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sirenis cocotal beach hotel punta cana, sirenis cocotal beach resort casino and spa, sirenis resort punta cana, sirenis cocotal punta cana, hotel sirenis cocotal beach, sirenis cocotal resort
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
818
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Frequently Asked Questions about Grand Sirenis Punta Cana Resort
Which popular attractions are close to Grand Sirenis Punta Cana Resort?
Nearby attractions include Tropical Treasure (0.7 miles), Macao Beach (4.8 miles), and Sirenis Aquagames Punta Cana (0.2 miles).
What are some of the property amenities at Grand Sirenis Punta Cana Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Grand Sirenis Punta Cana Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Sirenis Punta Cana Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Sirenis Punta Cana Resort?
Yes, parking is available to guests.
What are some restaurants close to Grand Sirenis Punta Cana Resort?
Conveniently located restaurants include Flavor Market, Vespa, and Kitchen 23 by Le Chique at Nickelodeon Hotels & Resorts Punta Cana.
Are there opportunities to exercise at Grand Sirenis Punta Cana Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Grand Sirenis Punta Cana Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Sirenis Punta Cana Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Sirenis Punta Cana Resort?
The staff speaks multiple languages, including Spanish and French.
Does Grand Sirenis Punta Cana Resort have any great views?
Yes, guests often enjoy the ocean view available here.