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Grand Sirenis Punta Cana Resort

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Playa de Uvero Alto, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (14181)
Pool & Beach (3027)
Dining (888)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 08/27/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/27/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#70 of 167 hotels in Punta Cana
Location
Cleanliness
Service
Value
Travelers' Choice
Grand Sirenis Punta Cana Resort & Aquagames reopened the doors to its luxurious, fully refurbished holiday complex. This renovated resort boasts a very elegant and seductive design. Enjoy a unique holiday in our Caribbean Paradise surrounded by an explosion of colour and beautiful nature. Grand Sirenis Punta Cana Resort is made up of two hotels, Grand Sirenis Cocotal Beach Resort and Grand Sirenis Tropical Suites. This spectacular five star resort is situated in one of the most beautiful coconut groves in Punta Cana; set in a privileged position, the Grand Sirenis Punta Cana Resort offers activities for all ages, whether for families, couples or groups of friends. Punta Cana invites you to experience a dream holiday. The exotic Caribbean atmosphere, the friendly locals and transparent waters all provide a magical destination just waiting for you!
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Property amenities
Wifi
Outdoor pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Indoor play area for children
Pool / beach towels
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Outdoor dining area
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Water park offsite
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Spa
Facial treatments
Full body massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Tile / marble floor
Refrigerator
Flatscreen TV
Complimentary toiletries
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, French, Spanish
11589Reviews2205Q+A100Room tips
Traveler rating
  • 4,823
  • 3,194
  • 1,713
  • 975
  • 885
Traveler safety
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Popular mentions
Brooke M wrote a review Yesterday
2 contributions
The resort was not the cleanest. The steps leading up to our room kept breaking off. The food was not the best. The bartenders kept pouring leftover drinks down the drains near the pool causing there to be so many bees everywhere causing so many people to get stung. Room was not ready when we arrived. We were a large group so everyone went to settle in their rooms except the two of us. Resort kicked us out of the pool at 6:00pm sharp. While eating in the dining room for meals, we were usually pretty much done eating before we got anything to drink. Resort felt a little more sketchy as previous ones. Always made sure you were not walking alone. Front desk wouldn’t answer their phone with needs/concerns until after 11:00am which was inconvenient. The ONLY reason we would possibly think about returning was because of RUTH NISBITT the bartender. Ruth was so fun and amazing! She was always on top of getting our drinks and taking glasses as well! At a resort with many different languages she spoke English very well and we could easily understand her! She was also super welcoming. She was so sweet and handled our large group well.
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Date of stay: January 2022Trip type: Traveled with friends
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Response from Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort
Responded yesterday
Dear Brom778, Thank you so much for having included our Grand Sirenis Punta Cana Resort & Aquagames. We take advantage of this opportunity to thank you for the precious time you have taken to share your experience through social nets. We would like to apologize for any inconvenience during your stay, each point has been sent to the managers in charge in order to strive to the total satisfaction of our valued guests. Let us express our gratitude for highlighting brilliant service of Ruth from the Bars Team who will be congratulated on your behalf. We hope to see you soon in the beautiful destination of Punta Cana, Grand Sirenis so you can present all the improvements we are implementing. Best Regards, Ksenia Romashova Assistant Manager
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Carly M wrote a review Jan 21
1 contribution3 helpful votes
I love everything about this resort. The food was okay but the service is good. I wish the bathroom were cleaner but I understand that there are a lot of people staying at the resort! Our bartender, Ruth Nisbitt was absolutely amazing! She spoke very good English and was extremely kind to our group every night of our stay!
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Date of stay: January 2022Trip type: Traveled with friends
2 Helpful votes
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Response from Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort
Responded yesterday
Dear Z3167QUcarlym, It is a pleasure to receive your comments and review in regards to our resort Grand Sirenis Punta Cana & Aquagames. Comments like yours inspire us even more in our commitment to provide the best experiences to all our guests. It is very rewarding to read you had a wonderful experience thanks to the excellent facilities, excellent service, and our friendly staff, especially Ruth from the Bars Team. We will keep working every day to keep exceeding our guests’ expectations. Best regards, Ksenia Romashova Assistant Manager
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Kimberley B wrote a review Jan 21
Guelph, Canada8 contributions19 helpful votes
+1
I have been coming across Air Transat advertisements for this resort and I felt compelled to write a review as it was the absolute worse resort I’ve ever been to (and I’ve been to quite a few). My pictures are really all you need to see to understand that this is not even a 1 star resort but I’ll do a quick summary of the downfalls. - pool is missing tiles in areas and the edges are very sharp. You have to be really careful or you could slice your foot open. - the pool had a frothy scum that would wash up around the edge with garbage and debris like straws etc. - The bathroom was disgusting in our room had mould around the outlets and the tub looked like it had never been cleaned. - The lineup at the buffet for dinner was absolutely ridiculous. We would be in line for about 45 minutes and then wouldn’t be able to get a table. So if we did see a table empty my husband and son would go and sit at it and my daughter and I would wait in line at the buffet so by the time we got our food and sat down my husband and son would get in line. By the time they got back to the table with their food my daughter and I were long done and there was no way we were going back in line for more food. So basically every time we ate at the buffet we could not eat together and we eventually just gave up trying to go as a family and we would go individually. There are two buffet restaurants but they would only ever open both for breakfast which didn’t make sense as people are generally coming at different times in the morning. They would kick everyone out of the pool at 6 o’clock sharp (they would actually start blowing a whistle to get everyone out of the pool, I have never seen this before at any resort I’ve been to) so basically the entire resort was back in their rooms getting ready for dinner at the exact same time and they would only be one buffet restaurant open. The lineup was literally out the door of the restaurant every night. - there was an outdoor kids club by the beach but there was never a worker at it. Someone actually left their child with me (I’m assuming they figured I was a worker..??) while I was there with my children
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Date of stay: January 2022Trip type: Traveled with family
Room Tip: Just don’t go here.
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1 Helpful vote
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Ashley L wrote a review Jan 21
1 contribution1 helpful vote
Ruth was so fun and amazing! She was always on top of getting our drinks and taking glasses as well! At a resort with many different languages she spoke English very well and we could easily understand her! She was also super welcoming
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Date of stay: January 2022Trip type: Traveled with friends
1 Helpful vote
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Response from Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort
Responded yesterday
Dear Ashleylisowe, We appreciate the time invested to share your comments about the resort Grand Sirenis Punta Cana & Aquagames. The biggest reward we can receive is comments like yours that inspire us to keep working very hard to strive for excellence. Our main priority is to guarantee your maximum level of satisfaction and we feel happy that we achieved it through your visit. We appreciate your positive remarks in regards to our property and the staff, especially Ruth Nisbitt from the Bars team. We cannot wait for your return and pamper you as you deserve. Cordially, Ksenia Romashova Assistant Manager
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Christopher A wrote a review Jan 19
Staten Island, New York3 contributions3 helpful votes
To the management/owners of this “Resort”: Stop cutting corners. The entire resort is in need of major cleaning and just standard maintenance. Cleaning is a major issue. After waiting 3 hours to check into our room, we were greeted with dirty, stained sheets with bugs in them. Having traveled all day and waiting so long to get into the room, you would think staff would rush to get this fixed. It took another 2 hours for them to change the sheets in our room. We just wanted to take a nap… A la carte restaurants were a joke. Every dinner we’ve gone to we’ve had to wait for staff to open up the restaurant - you would assume they’re cleaning and getting the place ready all day while it’s closed. However, without fail, every table, every seat was filthy with crumbs and stains. Speaking of the food, the quality of the food is FAR BELOW any resort I have ever stayed. Is there a health code in this country? I don’t think it’s being followed. Flies everywhere. Food sitting out for hours. Poor, poor quality food. I can get better quality food out of the freezer section in my local supermarket. Untrained cooks. Pizza dough shouldn’t be pre-cooked. Fruit shouldn’t be cut open at 1030am in prep for lunch at 1pm. The buffet area smells of rotten fish. The salad bar is disgusting. Everything tastes cheap and just really of bad quality. People pay good money and take time off for a vacation. This place is a trap. The reviews on google are likely all fake and/or paid for by the resort. You have a great racket going. Keep trying to fool people out of their hard-earned money and time. Your short-sighted and unethical business tactics will catch up with you. And you have the gall to try to get us to sit through a sales pitch for “VIP” membership (probably some kind of timeshare)? I don’t ever want to set foot in this trashy place again. Paradise my ass. To anyone thinking of booking here: You’ve been warned. Don’t do it. Should you still decide to come here, at least heed this advice: Beware of the “gift” the concierge wants to give you - free breakfast on the beach. It’s their way to give you their sales pitch for VIP membership. Don’t do it unless you feel like wasting half of one of your vacation days. The only redeeming quality of our trip was the beach, the pool and the weather (none of which was really something the hotel had anything to do with).
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Date of stay: January 2022Trip type: Traveled as a couple
1 Helpful vote
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PRICE RANGE
$97 - $438 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sirenis cocotal beach hotel punta cana, sirenis cocotal beach resort casino and spa, sirenis resort punta cana, sirenis cocotal punta cana, hotel sirenis cocotal beach, sirenis cocotal resort
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
816
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Frequently Asked Questions about Grand Sirenis Punta Cana Resort
Which popular attractions are close to Grand Sirenis Punta Cana Resort?
Nearby attractions include Tropical Treasure (0.7 miles), Macao Beach (4.8 miles), and Sirenis Aquagames Punta Cana (0.2 miles).
What are some of the property amenities at Grand Sirenis Punta Cana Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and an on-site restaurant.
Which room amenities are available at Grand Sirenis Punta Cana Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Sirenis Punta Cana Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Grand Sirenis Punta Cana Resort?
Conveniently located restaurants include Castaways Restaurant And Bar, Flavor Market, and Vespa.
Are there opportunities to exercise at Grand Sirenis Punta Cana Resort?
Yes, guests have access to a fitness center, an outdoor pool, and fitness classes during their stay.
Are any cleaning services offered at Grand Sirenis Punta Cana Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Sirenis Punta Cana Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Grand Sirenis Punta Cana Resort?
The staff speaks multiple languages, including English, Spanish, and French.
Does Grand Sirenis Punta Cana Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Grand Sirenis Punta Cana Resort accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.