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Playa De Arena Gorda, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Bavaro
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#83 of 146 hotels in Punta Cana
Location
Cleanliness
Service
Value
The All Inclusive 24h Hotel Riu Palace Bavaro opens all year round and is located on the beautiful Playa Arena Gorda beach, in the holiday area of Punta Cana, on the Dominican Republic's eastern coast. Riu Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to El Cortecito (10 km), Higüey (40 km) and Punta Cana International Airport (PUJ) (25 km) and invites you to explore the area. The hotel has 610 comfortably furnished rooms with free WiFi and offers many amenities. Relax in the spa or get in shape at the gym. 4 outdoor pools, 2 of them with swim up bar and integrated whirlpool bath, 1 children’s pool and the ‘Splash Water World’ water park. For the youngest guests, children’s entertainment (4-12 years old). For adults, daytime and evening entertainment, discotheque and Riu Pool Parties. For lovers of gastronomy, live cooking stations and themed buffets at our main restaurant, as well as Japanese, Italian, Fusion, Steakhouse and Gourmet specialty restaurants; 8 bars located in different areas of the hotel.
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Room & Suite (1,209)1,209
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Children Activities (Kid / Family Friendly)
Parking
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Game room
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Kids club
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Ocean View
Languages Spoken
Spanish
4,862Reviews799Q+A100Room tips
Traveler rating
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Popular mentions
ScottVA2021 wrote a review Mar 2
1 contribution1 helpful vote
Everything was great! Staff, Food, Entertainment. The Beach was great weather was perfect. Staff went out of thier way to help with everthing. We will be going back there many more times. Rooms were clean we had a great hottub on the patio.
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Review collected in partnership with riu.com
Date of stay: February 2021
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Jeffrey F wrote a review Feb 2021
Pittsburgh, Pennsylvania40 contributions12 helpful votes
I had a very nice 10 day stay away from the snow! Reminded me of a cruise on land -- food was decent, shows were entertaining and drinks were flowing. If you are traveling without kids, try to upgrade to the adults only area. It is wonderful. I'll be sure to be back to this resort...very few negatives. The only area that could be improved is the covid testing process for Americans 3 days before departure. It seemed disorganized to say the least. Other than that, it was great! Looking forward to coming back this fall. As someone who has traveled to Cancun several times, Punta Cana was so much easier and this resort isn't too far from the airport.
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Review collected in partnership with riu.com
Date of stay: February 2021
Value
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Bavaro
Responded 2 days ago
Dear Guest, Thank you so much for staying with us and we greatly appreciate you taking the time to provide us with your feedback as your feedback is of great value to us. Your perfect scores make us happy, and it is a huge compliment when our guests enjoy their stay so much that they take the time to review our property recommending it to others. It was a pleasure welcoming you, and we look forward to repeating a similar experience one day soon. All the best, Hotel Riu Palace Bavaro Online Reputation Manager
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snanna wrote a review Feb 2021
1 contribution1 helpful vote
This resort is overall just okay. Arriving at the resort after a full day of travel, we waited in line for about 30 minutes in the lobby while the front desk people were inattentive to people in line. The rooms were okay, but dated. We heard of several guests with broken toilets and cold showers. Our "king size" bed was two double beds pushed together- with two separate sets of sheets. The pool was clean, but overall small for the size of the resort. Food was average at best. They served great fish and food, but was not cooked or seasoned well. Mahi mahi and grouper served at lunch nearly every day was either significantly overcooked & charred or undercooked. Taco meat was not warmed most days. The portion sizes at the nicer restaurants for dinner was extremely small - about what a child could eat. Entertainment was provided each night but didn't start until 9:30 and went until 11:30. For anyone traveling with kids, the resort was very loud. Multiple nights, people were shouting and running outside of our room. Many mornings children in neighboring rooms were screaming and/or slamming drawers. Overall we were happy to be on vacation in nicer weather, but would not go back to this resort.
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Date of stay: February 2021
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1 Helpful vote
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Bavaro
Responded 1 week ago
Dear Guest, Thank you so much for staying with us at the Hotel Riu Palace Bavaro. We make every effort to exceed all of our guests’ expectations with a unique experience and ensure every detail of your stay is perfect. It is clear by your feedback, that we did not fully succeed on this occasion. All the comments and suggestions you have made to us will be taken into account and detailed reports will be sent to the corresponding departments. At RIU, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Once again thank you for your time, and hopefully, when your travels bring you back to Punta Cana, you will give us a chance to not only meet but exceed your expectations. Kind regards, Hotel Riu Palace Bavaro Online Reputation Manager
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Mario N wrote a review Feb 2021
2 contributions1 helpful vote
We stayed at the Riu Palace Bavaro in Punta Cana from 2/13-2/20. Hotel appeared to be approximately 30-40% full when we were there. The pool for general guests was average in size (had the hotel been anymore full it would have been extremely crowded and not nearly large enough to fit the guests). We were unable to access the VIP area but that area has 2 very small pools and it's own bar. Food and drinks were average. The hotel states it has 7 restaurants but only 2=3 were open a night during our stay. Rooms were very average. We had issues with key cards working constantly, our toilet leaked water on the floor, and the bedding/beds were extremely hard and uncomfortable. Our room had 2 twin beds pushed together but the beds kept sliding apart. Entertainment was cancelled one night and on the nights when there was entertainment it lasted well into the night and usually ended around 11-11:30PM. For travelers with children (like us) this was annoying because it was crazy loud and made getting the kids to bed difficult. The beach and ocean are nice and there are plenty of palm trees along the water to create shade if you are looking at getting out of the sun. The resort also has a Splash area/ water slides which was a lot of fun and the only thing that was better than expected. We visited the water slides with the kids on 3 different days and they had fun but complained that the walk to the water slides was long. This was our third stay at a Riu hotel and will be our last time booking with the Riu chain of hotels. I would rate the hotel at 2.5-3 stars most definitely not a 5 star hotel.
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Date of stay: February 2021
Value
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1 Helpful vote
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Bavaro
Responded 1 week ago
Dear Mario, Thank you for taking the time to post your feedback regarding your recent stay with us. Your loyalty to RIU Hotels & Resorts is highly appreciated! As repeating guest of our worldwide available hotels you might know we are highly regarded for providing friendly service, safety, and comfort for our guests and deeply regret that this time we did not provide a satisfying experience. Please accept our sincere apologies for the service issues you encountered. It is never our intention to make our guests feel uncomfortable and certainly, we will revisit your concerns with our staff in order to ensure that this does not happen again. Again, thank you for taking the time to share your feedback. It only helps us improve upon our service! We would be glad if you consider giving us another chance in order to provide a comfortable and enjoyable stay. Kind regards, Hotel Riu Palace Bavaro Online Reputation Manager
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STA68 wrote a review Feb 2021
17 contributions3 helpful votes
+1
I'll start off by saying I am a well seasoned traveler and happy positive person. I always try to take the bad reviews of a resort lightly but the bad reviews of RIU Bavaro Palace are dead on! I traveled there in Early February with a few of my friends. This resort is over run with Rude, Drunk and Aggressive Ukrainian and Russian Tourists. On the 4th day of my trip I witnessed a crazed drunken man trying to kick in his door on the floor above man. I asked what the he was doing and then was assaulted and attacked by this insane person who actually forced his way into my room. I was lucky enough able to defend my self but had the shirt ripped off of me and was also punched in the face. It took the management 3 hours to finally remove this person from the property and have him arrested. I'll also add that my friend who is a well respected corporate pilot was also assaulted by a drunken Ukrainian the very 1st night in the sports bar and was kneed very hard in the sternum. This hotel is a JOKE and the management is a disgrace! It's to bad the property is very nice and the bartenders, maids, and waiters are all lovely. On the checkout day we were barely even acknowledged and I swear we could have stayed in our rooms another 2 days and they probably wouldn't have even noticed! As we were waiting for the shuttle to the airport my buddy grabbed a sandwich from the coffee bar and bit into it and pulled out a match stick. This place is an embarrassment! DON"T waste your time here. Stay at another resort you will be way better off! The RIU corporate got back to me weeks later and said "sorry there's nothing we can do for you and the situation was handled" Are you KIDDING ME!!!!! . RIU your company is a joke! I will never ever stay at one of your resorts again! When I told the management I didn't feel safe staying their they just shrugged it off like I was being a nuisance. Also the fact that their security stood in my doorway while this guy was throwing punches at me into my room is pathetic! The rooms are pretty good much like most of the RIU's Air conditioning was great and nice balcony. We had the Villa Pool View Rooms. As far as the restaurants go the Asian place was great, didn't get to eat at the Krystal and The Steak place was okay. the Italian place just okay. The buffet was neither good or bad. They could at least put out some fresh bread or buns. It was like eating my burger on a cardboard box. The sports bar is a joke and honestly don't know why they even have it open. No food except a basket full of rotten bananas! I realize they are doing their best amongst the Covid Crisis and I was grateful to get away. The beach is very nice if you don't mind being propositioned for weed and cocaine. It's a shame, it's a beautiful island but I think I'll stick with Mexico. If you are planning on staying here don't! Spend the extra money and stay in Cap Cana! Way better class of people and much nicer! Highly recommend Playa Blanca just stunning and a lot safer! I will say the Covid Test was done very well at the resort and was super thankful for that.
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Date of stay: January 2021
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1 Helpful vote
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Bavaro
Responded 1 week ago
Dear Seaside769037, Thank you for sharing your feedback. We are extremely concerned to learn of your disappointing experience during your stay and would like to apologize for any inconveniences that you may have experienced. We are sorry about the discomfort about the behavior of other guests in the hotel as we greatly care about the safety and wellbeing of our guests. Although we want everyone to have fun, we do expect for our visitors to remain respectful of one another. In case you wish to place a formal complaint, we kindly ask you to contact our After Travel Customer Care via complaints@riu.com. Our colleagues will be happy to attend your needs. We will also share your concerns with the resort as a way to ensure incidents like this do not repeat. We hope that you would still consider staying with us in the future and give us a chance to deliver a more enjoyable experience. Sincerely, Hotel Riu Palace Bávaro Online Reputation Manager
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PRICE RANGE
$171 - $373 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
610
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Frequently Asked Questions about Hotel Riu Palace Bavaro
Which popular attractions are close to Hotel Riu Palace Bavaro?
Nearby attractions include Bavaro Beach (1.8 miles), Vivaldi Cigars (4.2 miles), and Escapology (4.3 miles).
What are some of the property amenities at Hotel Riu Palace Bavaro?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Bavaro?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Bavaro?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Bavaro?
Conveniently located restaurants include Chic Cabaret & Restaurant Punta Cana, Montserrat Manor Restaurant, and Herman 311 Bar & Restaurant.
Are there opportunities to exercise at Hotel Riu Palace Bavaro?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hotel Riu Palace Bavaro offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Hotel Riu Palace Bavaro have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Bavaro accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.