Great resort very clean staff was Amazing...Thank You I will be back very soon..Food was delicious welcoming staff. Entrainment wasn't that great but once again the Staff was Awesome... Whenever I needed anything from housekeeping it was brought to my room no problem
We went to this Resort on October 26th to November 2nd and with the epidemic I do not recommend anybody going the ambience is very poor it's about 35 to 40% occupied and out of those 40% occupied 98% or local people not good the restaurants are only opened one every night and they switch every day to a different one the food is the same food for the whole 7 days we were there they never change the menu no music because they don't want nobody Gathering because the epidemic so that's my review I would wait until all, oh and no shows at night.
Goodness we’ve had difficulty finding people that spoke English and we met Sandy! He’s a waiter in the buffet area and made us feel like royalty giving us flowers and running to refill our drinks! Our last resort we couldn’t find anyone that spoke English on the resort so this was a breath of fresh air! Thank you Sandy!!!!
Arrival- We arrived and the staff at the front they were awesome, very nice and friendly and gave you two good rooms that were close from the other. Food- Food and drinks were very good, I can't complain about it. They had a variety of food and drinks everyday. Pool- Pool was ok but the music was only at the pool bar and if you go there, the bartenders will try to get you drunk so you can leave quickly. We preferred to walk and visit the RIU BAMBU one, the pool closed really late , not like the palace bavaro at 6pm, and also they had good music and we could use our speaker over there. We had a very good time at the pool at Riu BAMBU. - Visiting other resorts I didn't like the fact that this hotel being a 5 star hotel, didn't have any single train that could take us to other hotels and we had to walk all the time back and fourth to see el Riu BAMBU, that was the only hotel open due to COVID-19 , we didn't get to enjoy the spuma party either but I mean, I can't complain about this resort just for the fact that I could go to RIU BAMBU t have fun. -Water park Water park was amazing, the only problem was that they don't serve alcohol drinks there. Overall the hotel was good, they need to try to make it a little bit more fun with music etc and don't make it look like a old people resort. The RIU BAMBU is perfect if you want fun, that's for sure. But the drinks at the palace bavaro were better honestly cause they had champagne etc so it was a good thing that we could visit both. ♥️ …
Probably Riu thinks to live on an other planet....as they followed NO Covid rules at all: - no safety distance between the tables in the restaurants - waiters most had the mask covering only the mouth - no control at restaurant entrances if guest sanitized the hands - buffet - really RIU??? guests touched all the same forks and spoons at the buffet - most of the housekeeping personal had no masks I can not suggest to go to this hotel, happy to be at home without Covid.