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Excellence Punta Cana

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Playas Uvero Alto, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (19561)
360
Panoramas (122)
Room & Suite (2875)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 167 hotels in Punta Cana
Location
Cleanliness
Service
Value
Travelers' Choice
This quaint, colonial-style resort is the ideal destination for couples seeking secluded romantic getaways. Nestled among palms on a perfect white-sand beach on a remote stretch of Punta Cana's Caribbean shoreline, Excellence Punta Cana provides the perfect All-Inclusive playground for adults only and is also home to a world-class spa, state-of-the-art fitness center and an exceptional range of activities and services.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Horseback riding
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Private beach
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Flatscreen TV
iPod docking station
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Romantic
Languages Spoken
Spanish
17,997Reviews2,199Q+A100Room tips
Traveler rating
  • 12,546
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  • 1,165
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  • 342
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Popular mentions
PaulaLynne wrote a review Sep 12
Virginia34 contributions18 helpful votes
Unfortunately the resort was not able to open when we were supposed to visit but they charged our credit card in full even though the rep said they would not charge since they were unable to open. We spoke to supervisor, Julio, who was very nice, but had no authority to quickly process a refund due to their error. He stated it would take 30 to 45 business days to process a refund, which to me is not acceptable. As a supervisor, he should have been able to immediately correct their error.
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Date of stay: September 2020Trip type: Traveled with friends
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Response from The Excellence Collection, General Manager at Excellence Punta Cana
Responded 1 week ago
Dear Paula, First of all, allow us to thank you for your preference on Excellence Punta Cana and for sharing with us your discontent. Our Customer Service team works daily to deliver the best service to all our guest and We deeply regret not meeting the expectations at this time. Please note that credit cards are charged automatically the day specified within the booking confirmation letters. Once a booking is cancelled, based on the terms and conditions of the booking , the refund process starts. Please, rest assured that all related areas are doing their best to complete the process at the shortest, although the high volume of information being handled at this time by the different offices, may cause some unusual delays. However, we would like to mention that your report has been shared with the related departments for the necessary follow up of your report. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. Please, receive our warmest regards from The Excellence Collection.
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Brianne H wrote a review Jul 2020
Brandon, Canada8 contributions2 helpful votes
+1
We stayed a week and it was excellent! Our room was a junior suite with plunge pool and ocean view. AMAZING. Not ECM. The restaurants were excellent. The only two we missed were Flavour Market and Chez Isabelle. The others were wonderful. We were very impressed with Agave and the Kitchen Table Buffet. Los Olas on the beach was awesome it had a different daily theme and provides a beautiful view while eating. The Beach was magnificent, it was red flagged the entire time we were there but we were able to wade near the shore. The sand itself was raked every day and there were ample huts and lounge chairs, with drink service. The pool is huge and has a swim up bar, they have a few different areas you can sit and chill around the pool. The hot tub (warm tub) faces the Ocean and was lovely. The staff are wonderful, ALL THE STAFF. Very friendly and helpful. I have no complaints at all about atmosphere. Roberto, our favourite waiter went above and beyond for us, great job friend! Yerlin, our favourite bartender makes the BEST tasting drinks, good job my friend. The entire resort was very clean, smelled lovely, you can tell the staff take pride in what they do. Very relaxing, nightly entertainment was great. We will be coming back!! AMAZING.
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Date of stay: January 2020
Value
Location
Service
Room Tip: All the rooms look amazing you would happy with anything.
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2 Helpful votes
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Response from The Excellence Collection, General Manager at Excellence Punta Cana
Responded Jul 23, 2020
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Punta Cana and for taking the time to share this review with the TripAdvisor community. We are very delighted to read that you were impressed by the dining and beverages options to suit different tastes and palates, and the level of service provided at Excellence Punta Cana. The staff members are very passionate about their job and they do all their best in order to satisfy your needs and make you feel pampered all the time. We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
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LaurenTravelsTheWorld wrote a review May 2020
4 contributions3 helpful votes
I split my time between 2 resorts, and this was my second resort from my 2-week trip. Oh wow, had I know the difference between the 2 resorts, I would have just stayed here for the whole 2 weeks. This place blew the other resort I stayed in out of the water, unfortunately I stayed at that resort first. It was a 5-star service all the way--from the beautiful resort to the staff, who were nothing but friendly and helpful. I would definitely come here again!!!! Rooms: clean, spacious, modern, comes with a great balcony and tub in the main room. Gym: great gym for some morning workout before all the food and champagne! Staff: wonderful, great service Food: The food was better than the last resort I was at, prior to coming here for my vacation. The presentation was also better, space looked cleaned, which made the food more appetizing. The restaurants were also, I had one of my best meals at the French place on my last night there and I absolutely was pleased!!! If you're looking between this place and other resorts, hands down you should go here.
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Date of stay: December 2019
Value
Rooms
Service
2 Helpful votes
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Response from ExcellenceCollection, Online Brand Controller at Excellence Punta Cana
Responded May 29, 2020
Dear Lauren, First and foremost, we would like to thank you for choosing Excellence Punta Cana as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food experiences. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. It has been a pleasure hosting you and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.
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Joe A wrote a review May 2020
1 contribution1 helpful vote
I usually don’t write reviews, but reading some of these negative posts.....well, I couldn’t help myself. I was at Excellence last March for the first time, and the truth is the resort was modern, grounds was clean, staff was accommodating and the food was exceptional! I will be making arrangements to revisit this Excellence resort again this coming year. Management and staff......WELL DONE!
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Date of stay: March 2020
Value
Rooms
Service
1 Helpful vote
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Response from ExcellenceCollection, Online Brand Controller at Excellence Punta Cana
Responded May 18, 2020
Dear Joe, First and foremost, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to write and share your feedback with other travelers. We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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paulboichat wrote a review May 2020
Surrey, United Kingdom16 contributions17 helpful votes
We visited in March, so sorry for the delay in giving a review, I have only just remembered I hadn't done it. It was another fantastic trip, the staff were great and I couldn't believe how many of them remembered our names from our first visit in October 2019, they were all really pleased to see us. A special mention to Reynaldo on reception who looked after us, his customer service is a credit to the hotel. The animation team, Luz, Junior, Nicki M, Coca cola and Jose, you are all brilliant. To Hector for keeping us hydrated and Joel who was fab in the restaurants we visited. The hotel is wonderful, with fantastic grounds which are clean and maintained to a very high standard. All the restaurants are fantastic, we had one disappointing meal in the stake house one night as the food was cold, but we told the food & beverage manager who was furious, we never had another bad meal. We just have a basic garden view room as we spend such little time in the room we feel this is enough, the room is bright and clean with a lovely huge shower, it serves us well during our stay. Due to the Covid19 situation the hotel was really quiet which was a shame, but the staff were great. As we left the hotel was about to close due to the border being shut and I hope all the friends we have made at the EPC are ok and keeping safe & well. We will return once the world returns to same normality, we miss you all and wish you and your fail's the very best. Thanks EPC, your the best.
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from ExcellenceCollection, Online Brand Controller at Excellence Punta Cana
Responded May 6, 2020
Dear Paul, First of all, we would like to thank you for your recent stay at Excellence Punta Cana and for taking the time to share this review with the TripAdvisor community. We are very pleased to read that you had a fantastic trip. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities well maintained, and provide you with an excellent service in order to exceed your expectations. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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PRICE RANGE
$229 - $568 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
secrets excellence punta cana, excellence resort punta cana, excellence punta cana resort, secrets punta cana, excellence punta cana dominican republic, excellence dominican republic, punta cana excellence hotel, excellence punta cana hotel, secret excellence resort punta cana, punta cana secrets excellence, hotel excellence punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
464
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Frequently Asked Questions about Excellence Punta Cana
Which popular attractions are close to Excellence Punta Cana?
Nearby attractions include Tropical Treasure (1.6 miles), Sirenis Aquagames Punta Cana (0.9 miles), and Nancy Gift and Cigars Shop (1.8 miles).
What are some of the property amenities at Excellence Punta Cana?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Excellence Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Excellence Punta Cana?
Conveniently located restaurants include Flavor Market, Vespa, and Kitchen 23 by Le Chique at Nickelodeon Hotels & Resorts Punta Cana.
Are there opportunities to exercise at Excellence Punta Cana?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Excellence Punta Cana have an airport shuttle?
Yes, Excellence Punta Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Punta Cana offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Excellence Punta Cana have any great views?
Yes, guests often enjoy the ocean view available here.
Is Excellence Punta Cana accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.