We had a great time at this resort. The best drinks and food at the market place. The concierge Jose helped us with everything we needed from extra towels to water to a taxi and helping us with our bags when we left.
Guest service staff member Braudilio was so lovely during my stay. He was attentive and proactive in assisting me. He ensured i felt comfortable with booking my excursions with representatives from the hotel that book excursions and that I didn't book via the beach my excursions which have no insurance. Appreciate it Braudilio. :)
Braudilio from guest service vers good Guy excellent service, Good informations , funny,Good person, is a good professional , excellent, listent customer vers good work Nice travel good People Alain good
The hotel is not 5 star, however it was clean and tidy. The adults main restaurant was fine and always numerous hot and cold choices available. There were several other restaurants to eat at in the evening and you were not restricted to only going to a couple. There are a large number of bars and snack places dotted all over the complex. It is a blue flag beach and always sun beds available. I must say a huge THANKYOU to Fednon for his assistance during our stay. He was very helpful and nothi ng was too much trouble. You will see Francis on the beach, and he will book you beach trips for snorkling, paragliding etc, always smiling. If you plan on leaving the hotel on a trip, make sure you see JC at the small wooden hut near to the water sports centre as we had two trips, Saona Island ( blue logoon) and swam with dolphins. Both were exceptional and reasonably priced. Overall the holiday was fabulous, would recommend it to couples. Once again Fednon Thankyou…
Horrible stay… switched rooms twice at the adults side due to dirty sheets and towels in the first room. The second room had a huge roach by the shower when I’ve decided to go to the bathroom at 2-3am. The third room air conditioner barely worked and the filters wasn’t clean as I was coughing the whole time I was sleep. As I leave the resort my girlfriend saw a huge roach on the wall prior to her leaving. The food at the buffet was horrible. Haven’t finished a full plate on my 7 day stay. The only good thing I can say is the people I’ve met there made my stay easier and better due to them being outgoing and party like. The beach is beautiful and the sand is very soft. Punta Cana is a very beautiful city in DR. Highly don’t recommend staying here. I’m supposed to be on vacation to gain weight not lose weight because the food on the resort was horrible. You know it’s an issue if you had to order Pizza Hut for delivery at an all inclusive resort. If it’s too late to get your money just make the best out of the stay and getting food outside of the resort is best recommended.…
My girlfriends and I went on a girls trip and this resort is totally worth it! Beautiful clean beaches, plenty of drinks, and great service! Jose really went above and beyond to make sure that we made the most of our short stay!
I had such a luck with Braudilio from guest service who understood my problems and was very professional and helpful, finding me the best accommodation and showing me all the services. Thank you so much, Braudilio. You made my stay way better here.
We visited Be Live excellence Punta Cana April 17-26 2022 We paid extra to have full access to A La Carte restaurants, we were unable to get into any of them except for the Mexican restaurant once (which was awful), we were stuck eating at the buffet or the pizza and burger restaurant everyday, unless you wanted to make reservations for A La Carte you had to get up at 6am walk down to the lobby just to stand in line for over 2 hours to get a Reservation, and odds were by the time you got your chance everything was all booked up! We booked a swim up room... when we arrived the patio had garbage all over, every afternoon there were different people hanging out on our "private patio" the closet bar to our room was only open one day out of 10, if you wanted to enjoy a drink in your swim up room you had to walk to the main area ( approx. 5min walk) to get a drink, and 90% of the time they were out of whatever you wanted to drink. about 3 days into our trip we both got severe food poisoning, we called our "concierge" to see if they can bring us some soup and toast as we were told "room service" was included in our trip , they wanted to charge us 30$usd for room service. The food at the buffet was awful, you could not order cocktails to have with your dinner just water juice or cheap stale wine. if you wanted a cocktail you have to leave the buffet and go to the lobby bar and bring your drink in. 90% of the time there were no tables available to sit at. We were constantly hounded by sales people every where we went, beach, lobby etc.. some were okay with us saying no, others followed us around and continued to hound us. we placed our towels early in the morning on two lounge chairs on the beach (if you don't do this you will never get one) when we went to the beach in the morning someone had taken our towels, when we explained this to the receptionist what happened they wanted to charge us 40$usd for two new towel cards, after about an hour trying to explain to several employees what happened they finally gave us 2 cards at no charge. our bedding consisted of two flat sheets.. no proper bedding, or mattress cover. Pool areas were very unkept, garbage everywhere, not enough loungers, all umbrellas were broken and in disrepair. we paid extra for a private car to take us from resort to airport, our driver never came, concierge kept on telling us they were on their way, after waiting 2 hours after scheduled time we ended up paying for a taxi. When checking out they tried to charge us for services we never used such as spa, flowers and room service, we didn't even step foot into the spa! I STRONGLY DO NOT RECOMMEND THIS RESORT, SAVE YOUR MONEY AND GO ELSE WHERE! We have been to several resorts in the Dominican, we understand the culture, and what to expect. I stand strongly behind my review.…
Weather was great, warm and then the ocean breeze made it great for relaxation and even can take naps. Best part of it was upgrading to Adults Only, the service was even better. The private beach, the cabanas, and drinks. Big shoutout to Carlos Manuel Reyes Muñoz and Martin Ureña! Best wait staff hands down, very attentive, always excellent service, even knew our drinks as we walked in.
Carlos Manuel Reyes Munoz y Martin urena we’re super awesome the entire trip. We really liked like to having them as our servers. We will be back to see them again. Carlos made us delicious coffee every morning and was very attentive!