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Be Live Collection Punta Cana

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Carretera Cabeza de Toro, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (13718)
360
Panoramas (21)
Pool & Beach (3118)
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What you can expect during your stay
  • Face masks required for staff in public areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#91 of 168 hotels in Punta Cana
Location
Cleanliness
Service
Value
The Be Live Collection Punta Cana Hotel is an elite 5-star All Inclusive Hotel in the Dominican Republic. It is the perfect place to enjoy a vacation whether it's a couple's getaway, a family adventure, friends reunion, or guests that just need a few days of rest and relax; this resort has all the necessary facilities even Spa and Casino services.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Parking
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Ocean View
Languages Spoken
Spanish
14323Reviews2945Q+A100Room tips
Traveler rating
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Popular mentions
Gloria M wrote a review Yesterday
1 contribution1 helpful vote
+1
I traveled from Scotland with my 3 kids (28/12 to 03/01) to this supposedly 5* all inclusive hotel and the bad experience started from the reception to the housekeepers. Terrible guest service, terrible basic room conditions, no maintenance in comunal grounds, main restaurant service very poor inclusive the others 5 restaurants in the hotel. the kids club was terrible place to leave the kids, incomplete board games, tv volume doesn’t work. The pool towels are very worn out. In general hotel staff doesn’t care about guest enquires. I will definitely not go back and recommend any thinking about booking this hotel to look somewhere else!
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Date of stay: December 2021Trip type: Traveled with family
1 Helpful vote
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Nikki S wrote a review Jan 12
Bethlehem, Pennsylvania23 contributions
+1
I want to start my review saying I had a wonderful time in Punta Cana. There were some positives about the resort, but also many negatives. We stayed 12/9-12/17. We stayed in the adults only section. Very quiet and peaceful on the first floor. We stayed in building 1 which is nicer and newer than building 2. We originally had a beach walk out room in building 2, but it had many issues. Fan didn’t work. Light broke. Sink clogged. So they moved us to new room. Master suite in building 1. It did smell of mildew but was very nice, like the pictures. Only thing wrong was a tub knob was broken. They wanted to move us back to old room after we unpacked. We declined. There is no mini bar. Some bars not open. Stand in line for drinks but they are free. You should Only drink bottled water. Ice machines didn’t work. Charge for safe. Clean rooms and they clean daily if you put service card out. They try to sell you a timeshare every day and make an “appointment”. We were approached twice daily for this which is annoying. Also try to sell you excursions, even if you told them you already booked them. Bar tenders are awesome. Tip them well and they take care of you! If you want a reservation for a restaurant, go to woman in lobby, and go early. Extra $. Try mamajuana. Try chicken tacos at the pool beach bar. People on the beach try to sell you things all day. Food is ok, but sometimes kept not cold or hot, plus same menu every day with little variation. We all got upset stomachs. After second time house keeping was here, they did not leave a hand towel. Took our floor towel and didn’t replace it. Only left one bath towel. And no toilet paper. Only one water. No new sugars or creamers for coffee. We had to find a cleaning cart and ask the staff for replacements. Phones do not work. There was no champagne, or pillow menu. No room service. Not as advertised on website. We booked two excursions with the concierge woman. She was very nice and informative. But it’s actually cheaper to book excursions directly online. Charged us $50 per person more than booking direct and they expect a tip on top of that. Line at main reception was very long. Adults only reception not as busy. There is a lot of closet space in master suite. There is shampoo, body gel, lotion bar soap and hand soap in every room. Also shaving kit and sewing kit. Sisters shower soaked her whole bathroom area. She had a master junior suite on the 4th floor. Very nicely decorated. Huge walk in shower with rain head. Jetted tub and private toilet in both our rooms. She complained of loud noises at night. Also you get locked out of your room all the time and have to go to the reception to have door unlocked. It’s very annoying when you have an excursion booked and you’re rushing around just to get into your room. Another thing we saw was toilet cleaner wand next to coffee cups on cleaning cart in hallway, gross. But overall I had a nice time. We had a pool walk out room near the beach. The beach did have seaweed so the water wasn’t clear. Nightly entertainment. I suggest three excursions we did that were amazing. Dolphin explorer was so cool and is super close! Saona Island for amazing beaches and swimming. And Monkeyland was super awesome!
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Date of stay: December 2021Trip type: Traveled as a couple
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Mar wrote a review Jan 11
1 contribution
Unfortunately, the hotel is neglected, I am talking about the general part (for adults it is ok) the food is very bad and dirty everywhere, really dirty ... drunk Russians who think that they are the most important there and shout at 3 am and the hotel would not hear it. It spoiled my stay in the Dominican Republic, I will definitely not return there :(
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Date of stay: December 2021Trip type: Traveled as a couple
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Bianca D wrote a review Jan 9
Toronto, Canada6 contributions11 helpful votes
I actually rating this place 0 stars. I took my chances in booking this resort despite the negative reviews as it was our first time to the Dominican and we were told the standards would be lower than Mexico. I can confidently say that this is the worst place and worst vacation we have ever experienced. Our money would have been better invested elsewhere and this surely is our last visit to DR. The staff is incredibly rude (especially front desk). Check in process took us more than 2 hours as the staff and managers were busy ignoring us because we were tourists and not locals. We then had to change rooms at 2:30 am because our first room was near the apartment rental area all the way at the back where there were no tourists. The entire night we had locals fighting screaming, running down the hallway and knocking on doors (ours included). We did not feel safe at all!!!. Staff everywhere is lazy and roll their eyes when you ask for something. Don’t bother tipping they don’t appreciate it. If you want a seat on the beach then no later than 7 am would be your best bet. If you want to book a la carte then no later 6:30 am is your best bet and be ready to wait in line for at least one hour only to be told no its not possible to anything you may ask. A la carte is not even for the same day. The a la carte booking staff will give preferential treatment to locals or vip members and they first answer with “ no its not possible” customer service is not a concept here. Vendors on the beach are super agressive and will harrass you every 5 minutes( no joke) the entire day. If you politely say no thank you or no gracias they will be extremely offended and talk back to you to the point where you feel uncomfortable. Water is brown but if you walk approx 30 mins away the water is much nicer and its more of a virgin beach. Not many vendors there. Bar service is terrible. Wine is watered down and cocktails are made way too strong. Don’t bother ordering anything fancy if you are not a local as they will just straight up roll their eyes at you and tell you that the machine is not working or they dont have it- whatever it is that you are ordering. God forbid you hring your own cup to be refilled they start huffing and puffing. We are here for 2 weeks unfortunately and every day it feels like we have to work very hard to get something. I would not call this a vacation. Phones dont work in the room so you can’t really call the front desk for anything. One tip would be to make sure you make a list for the maid with what you need replenished especially water and clean towels as otherwise nothing gets done even if you tip. Beach towels can only be changed after 3 pm and usually they ran out. We actually paid for 3 weeks and only stayjng 2 due to personal situation we asked the hotel if they could help us with a better room at least since we lost $ for 2 ppl for one week. They laughted and said we can pay for the upgrade if we want but that it will be expensive for us. On our last night my husband got food poisoning from the so called NYE special menu. We spent it in the ER and the hotel did absolutely nothing for us and did not help us get medical attention. I had tondo everything on my own.
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Date of stay: December 2021Trip type: Traveled with family
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carly wrote a review Jan 8
Calgary, Canada1 contribution
I’ve been to all inclusives every year for the past 15 years. This one was by far the worst one I’ve ever stayed at. There was a group of 5 of us (3 rooms). The rooms weren’t ready when we checked in (at 8 pm) so check in was a huge process. Rooms were extremely average, definitely not like the pictures. All 3 rooms had no hot water and our fridge was broken so there was water all over the floor when we walked in. Several times throughout the week all of our keycards had to be reactivated because they stopped working. And there was always a giant line with other people also having to get their keycards activated. If you want to get a reservation at a restaurant expect to wake up at 6:30 to get in line otherwise it’s all booked up, yet every restaurant we went to was always empty. Also expect to wake up early if you want a beach bed because they fill up fast. Even doing that we’ve had people take our chairs, take pillows off our bed and even once our towels were thrown onto the sand and our bed was completely stolen. When it was time to book our Covid tests it was a complete disaster. You’d think doing hundreds of tests a day they’d be able to give proper instructions on how to pay and how to book. I got thrown all over the place because NOBODY seemed to know. Our check out was a bigger disaster. We were told our bus would come at 3. So we were with our bags ready to go at 3. One guy said 3 and one guy said 4:30 and another guy said 6. Nobody seemed to know what the actual time was. So we were stuck sitting in the lobby and of course the bus came at the latest time of 6. To sum up, horrible customer service; food was okay; pools were very dirty and so cold it was almost impossible to go in; beach was dirty and covered in seaweed. They do their best to keep it clean but you definitely won’t get those beautiful Dominican blue waters; resort was too packed. If you didn’t wake up early you won’t be getting a spot at the pool or beach; they never had any towels. We didn’t have a towel almost our first entire day because they didn’t have any. My recommendation is to spend the extra money and stay elsewhere. How this is a 5 star is beyond me.
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Date of stay: January 2022Trip type: Traveled with friends
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PRICE RANGE
$116 - $311 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand oasis punta cana, globalia punta cana grand, grand oasis hotel punta cana, grand oasis bavaro, punta cana grand oasis, all inclusive punta cana, oasis punta cana, gran oasis punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
930
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Frequently Asked Questions about Be Live Collection Punta Cana
Which popular attractions are close to Be Live Collection Punta Cana?
Nearby attractions include Escapology (4.5 miles), Vivaldi Cigars (4.0 miles), and Escape Room Punta Cana (2.5 miles).
What are some of the property amenities at Be Live Collection Punta Cana?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Be Live Collection Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Be Live Collection Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Be Live Collection Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Be Live Collection Punta Cana?
Conveniently located restaurants include Living Room, Toc Beach Bar & Restaurant, and La Bruja Chupadora.
Are there opportunities to exercise at Be Live Collection Punta Cana?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Be Live Collection Punta Cana have airport transportation?
Yes, Be Live Collection Punta Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Be Live Collection Punta Cana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Be Live Collection Punta Cana have any great views?
Yes, guests often enjoy the ocean view available here.
Is Be Live Collection Punta Cana accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.