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Serenade Punta Cana Beach & Spa Resort

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Carretera Cabeza De Toro, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (981)
Pool & Beach (49)
Room & Suite (42)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 11/17/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Serenade Punta Cana Beach & Spa Resort
Updated 11/17/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 165 hotels in Punta Cana
Location
Cleanliness
Service
Value
Located on the beachfront and with a privileged location, Serenade Punta Cana Beach, Spa & Resort consists of 625 rooms and a range of privileged amenities and services, typical of a luxurious hotel. In an environment of lush flora with which the Dominican Republic was blessed, the magical experience of gentle breezes, white sand and the unique and spectacular beach of Punta Cana is lived. Ideal for enjoying a exceptional environment, where you can also taste an exquisite gastronomic offer, shopping, and enjoy spectacular shows with the caribbean rhythm.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Water park
Babysitting
Paid private parking on-site
Parking garage
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Windsurfing
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Nightclub / DJ
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Infirmary
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Cable / satellite TV
Extra long beds
Walk-in shower
Private balcony
Room service
Safe
Separate living room
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, German
560Reviews97Q+A29Room tips
Traveler rating
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Popular mentions
lisisgr wrote a review Dec 3
Santo Domingo, Dominican Republic2 contributions4 helpful votes
Might look like a small hotel but has everything you would expect in a beach resort. Modern design, very clean and kept infrastructure. The slides and pool playgrounds were awesome and for all ages. Food, drinks, and service was top notch in all areas, bars and restaurants. Ask for Turbí at bar by main pool, enjoy Sheki Sheki's energy , and Benito's coffee at the lobby bar. But really, everyone was absolutely great. I prefer beaches with waves, but if you come with kids or older ones this one is perfect, and has beautiful soft white sand. The spa also delivered! From Flor and Yokaira, that gave us great massages, to Henry and Rafaela's attention, left us pretty relaxed to enjoy the rest of our stay. Beside getting our room a little late at check-in, no other complaints whatsoever. İ totally recommend it!!.
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Date of stay: November 2021Trip type: Traveled with family
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Response from WERNER FRANCIS, Owner at Serenade Punta Cana Beach & Spa Resort
Responded yesterday
Dear lisisgr, We extend our gratitude to you for the great privilege of allowing us to be your host hotel for your vacation in Punta Cana. Our main goal is to offer memorable vacations to our guests and meet their needs. It is marvelous to know that we made your stay a truly unique experience. we look forward to providing you with another memorable experience. Kind Regards, The Hotel Management Serenade Punta Cana
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Mama Rich Cafe wrote a review Dec 2
Biggleswade, United Kingdom2 contributions
Beautiful 5* hotel, with really kind, helpful and familiar staff. Hotel is really clean. Huge food variants. Definitely recommended. Beachside gorgeous , and looks amazing. If you want to spend good time this hotel is really cosy and comfy. Worth it every cent
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Date of stay: December 2021Trip type: Traveled with family
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Response from WERNER FRANCIS, Owner at Serenade Punta Cana Beach & Spa Resort
Responded 3 days ago
Dear Mama Rich Cafe, We are grateful for having chosen us as your vacation destination in Punta Cana. Knowing that you have enjoyed your vacation in our luxurious property, and also our modern facilities, our gastronomic offer in our restaurants and the excellent treatment of our staff, fills us with satisfaction as Service-oriented brand of high standards, it is always a pleasure to know that we have achieved our goal of creating a wonderful experience that you can share with friends and family. It will be a pleasure for us to welcome you again. Kind Regards, The Hotel Management Serenade Punta Cana
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Liora P wrote a review Dec 1
1 contribution1 helpful vote
Went on a girl's trip with a couple of friends and we got a swim-up room. The only positive thing I have to say about this place is that the swim-up pool was amazing and totally worth it but ended up leaving after 2 days because of: Staff- male staff were harassing us from the moment we got to the resort. They would stop us every 2 minutes and try selling something and mentioning our looks etc. We were sunbathing on our private patio and a male employee just stopped and stared at us in our swimsuits so we went inside because we were so uncomfortable, then went for a walk on the beach and another employee started to demand we bring him dinner and we ran back to our room. As women we felt unsafe and like we had to stay in our room if we didn't want to be harassed in some way. Language- There are maybe 5 people in the whole resort that speak English and there was no signage on the food. My friend is allergic to many foods and the staff couldn't answer what food was served (i asked what meat this is and he laughed and said i don't know) so eating was impossible if you have food restrictions or don't speak Spanish. Room - The room itself was not clean to the point we started cleaning it ourselves. The shower would flood the whole bathroom and there is a window in the shower with no option to block so if someone goes to the bathroom at night everyone has to wake up or you gotta go in the dark. Amenities - There is absolutely nothing to do in the resort. The "arcade" had one game and a pink pong table which didn't have a ball and the casino is nonexistent (when we asked an employee where the casino is he said "wait there is a casino here? never heard of that") We got so bored on the second day since there was nothing to do but go to the pool and go to dinner. Food - low quality and not much variety or cleanliness. Covid- The staff wore masks most of the time but they do not enforce masks or social distancing for guests in any way and will seat you right next to people at dinner without any space in between. In conclusion - The swim-up pool was wonderful so totally get that type of room if you decide to go. Don't expect good customer service or to feel safe unless you are with a man (that really seems like the only way to get around) We moved to a known hotel chain for the rest of our trip and had THE BEST TIME EVER!
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Date of stay: November 2021
Location
Service
Sleep Quality
Room Tip: swim-up rooms are worth it
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1 Helpful vote
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Response from WERNER FRANCIS, Owner at Serenade Punta Cana Beach & Spa Resort
Responded 4 days ago
Dear Liora P, First and foremost, thank you for selecting our property as your destination in Punta Cana. As a hotel company, our guests' opinions are highly appreciated as they play a crucial role in optimizing our services because we highly value all constructive ideas and suggestions from our guests. Regarding the issues you have expressed, we offer our apologies if you have had any wrong impressions and we aim to regain your trust. We are astonished to hear your comments regarding our team, as they are one of our greatest assets and are normally known for their professionalism and kind attitude. Nevertheless,The attention and service provided by our staff are constantly monitored, we dedicate an important part of our sources to maintain the quality of service in accordance with our standards through the continuous development of their skills. We assure you that each of your concerns will be shared with all departments involved so that corrective actions can be implemented, as necessary. On behalf of our team, we thank you once again for your visit and look forward to welcoming you back very soon, allowing us another opportunity to regain your trust through a memorable experience. Kind Regards, The Hotel Management. Serenade Punta Cana.
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J A wrote a review Nov 2021
Clear Lake16 contributions6 helpful votes
Overall, this is a nice resort. It's clean and new. It was a little crowded in the buffet dining area, and the only restaurant we enjoyed was the steak house. Immediately after checking in, we are greeting by people who try to get us to sign up for the timeshare the resort company offers. They are very aggressive about this and it's very awkward. We just flew on a plane for 20 hours and just want to get to our room and relax and we are immediately expected to do this "tour" of the "exclusive" area of the resort. It's just too much. If i were to go back to Punta Cana, I would look at other options, but this really isn't a bad place and I had a great trip overall!
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Date of stay: September 2021
Value
Service
Sleep Quality
Room Tip: If you want your trip to be a little more relaxing you may want to ask to make sure your room...
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1 Helpful vote
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Response from WERNER FRANCIS, Owner at Serenade Punta Cana Beach & Spa Resort
Responded 1 week ago
Dear J A, We appreciate the time you spent sharing your comments, we are proud to have been your host hotel for your vacation. As a luxury, service-oriented hotel with high quality standards, our guests' opinions play a crucial role in optimizing our services. We are faithful promoters of unique experiences and memorable memories that you can share with friends and family, the views of our guests drive us in a unique way to improve the experience delivered, listening to their comments on how they perceive our services helps us to know the areas of opportunity so that with this we can provide the best experience. Delighted that your recent experience at our property left the best impression on you, we hope to see you again at our luxury hotel very soon. Kind Regards, The Hotel Management Serenade Punta Cana
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Rosi R wrote a review Nov 2021
1 contribution
Warm and nice people. Loved the food and drinks, if you come meet Nestor, Giovanny and Alex best bartenders I’ve met in a hotel. Great attention and service, definitely looking forward to coming back.
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Date of stay: November 2021Trip type: Traveled with friends
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Response from WERNER FRANCIS, Owner at Serenade Punta Cana Beach & Spa Resort
Responded 1 week ago
Dear Rosi R, We are very excited to hear about your experience, but we would like to thank you for choosing our Serenade Punta Cana hotel for your vacations and for sharing this wonderful opinion about your recent stay with us. We appreciate your compliments to our team, we all have the goal of exceeding your expectations and providing you with memorable experiences, we dedicate ourselves every day to achieve this and make sure that our clients feel well cared for at all times. We will extend your comments to our team. We are delighted that you enjoyed your stay with us. Kind Regards, The Hotel Management Serenade Punta Cana
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PRICE RANGE
$191 - $321 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
603
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Frequently Asked Questions about Serenade Punta Cana Beach & Spa Resort
Which popular attractions are close to Serenade Punta Cana Beach & Spa Resort?
Nearby attractions include Vivaldi Cigars (4.6 miles), Escape Room Punta Cana (3.0 miles), and HARRISON'S Fine Caribbean Jewelers (4.5 miles).
What are some of the property amenities at Serenade Punta Cana Beach & Spa Resort?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Serenade Punta Cana Beach & Spa Resort?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Serenade Punta Cana Beach & Spa Resort?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Serenade Punta Cana Beach & Spa Resort?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Serenade Punta Cana Beach & Spa Resort?
Conveniently located restaurants include Living Room, Toc Beach Bar & Restaurant, and La Bruja Chupadora.
Are there opportunities to exercise at Serenade Punta Cana Beach & Spa Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Serenade Punta Cana Beach & Spa Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Serenade Punta Cana Beach & Spa Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Serenade Punta Cana Beach & Spa Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Serenade Punta Cana Beach & Spa Resort?
The staff speaks multiple languages, including English, Spanish, French, and German.