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The Reserve at Paradisus Palma Real

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5,901 Reviews from our TripAdvisor Community

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Showing 4,096: English reviews
Houston, Texas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed yesterday NEW

We recently stayed a this hotel having stayed at the Paradisus in Playa del Carmen. We expected to have a similar experience and for the most part were not disappointed. First, our concierge, Alexander, was fantastic. I had contacted the hotel prior to our arrival with reservation requests for dinner and Alexander made sure when we arrived that everything was... More 

Helpful?
Thank Daniel P
Mendham, New Jersey
1 review
Reviewed 2 days ago NEW

Overall, I liked the resort but as with most places, it had its positives and negatives. On the positive side, the private beach area was very nice. Comfortable chairs with cushions and much less crowded than the main beach. The restaurants at the Reserve had better food but service was relatively slow. The rooms were large and spacious. We had... More 

Review collected in partnership with Meliá Hotels International

Helpful?
Thank lorra837
1 review
Reviewed 2 days ago NEW

This is our 3rd trip here and we had a great time. We traveled as a family this time (my wife and 2 kids) and the kids really enjoyed themselves. I recommend the Reserve side for anybody traveling with kids as they have numerous daily activities for the kids. Carlos Pena and Miguel Cedano are fantastic with the kids! Overall... More 

Helpful?
Thank Patrick M
Skokie, IL
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

This resort had its pros/cons. Pros: The rooms were very spacious and had a Jacuzzi on the balcony which was very nice/relaxing. Room service was great and breakfast arrived within 30 minutes. The kids corner was a lot of fun for the kids with food they can enjoy. We didn't use the daycare facilities but the staff was very nice... More 

Helpful?
Thank Avni S
New York City, New York
1 review
Reviewed 2 days ago NEW

I'm in room 2215 Alexis was ANSOMAS also The cleaning Lady we had Yesterday attend to all of our needs they both made me and my family very comfortable and I would recommend Paradisus Palma real to everyone traveling to Punta cana

Helpful?
Thank bmartinez05281980
Newark, New Jersey
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW via mobile

Exceptional, loved the property which is outstanding our concierge Laura was the best she went above and beyond to make sure our time and stay was the best top shelf liqueur everywhere if your into that the restaurants food was excellent for an all inclusive several restaurants to choose from on a nightly bases you do have to dress for... More 

Helpful?
Thank Wendell H
Cooper City, Florida
1 review
Reviewed 2 days ago NEW

Angela at reserve buffet was excellent, above and beyond what one person can imagine. Definitively an asset to your staff. All others there were also very efficient and pleasant. One of the main reasons I like to stay at reserve is the personalized treatment from everyone.

Review collected in partnership with Meliá Hotels International

Helpful?
Thank 788susanah
1 review
Reviewed 2 days ago NEW via mobile

We had our wedding here a few weeks ago and cannot say enough about our experience. The resort was beautiful and the staff was great as well. First, our wedding coordinator was Maria and she was amazing. She helped us all throughout the planning process and all our request were granted without question. Secondly, we were provided with 2 concierge... More 

Helpful?
Thank Chad D
New York City, New York
1 review
Reviewed 3 days ago NEW via mobile

This is night one of my vacation, and the ridiculous service makes me want to go home. Traveling as a party of 1 is supposed to be easy, and the staff has been extremely rude at every turn. Re-think your decision to come here. It's pretty, but I have had some very rude encounters.

Helpful?
Thank rjcout
1 review
Reviewed 3 days ago NEW via mobile

We came here for vacation with another family. We had a great time here. Both of our families have small kids. We spent lots of time in kids zone, including kids pool. In addition, many activities for adults were provided around the pool area. The staffs were very friendly. Miguel, Francisco, and Carlos showed us great dance moves. We really... More 

Helpful?
Thank Feng L
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Free Breakfast
  • Beachfront
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more   less 

Additional Information about The Reserve at Paradisus Palma Real

Address: Playa de Bavaro, Punta Cana 23000, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $386 - $1,215 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Reserve at Paradisus Palma Real 5*
Number of rooms: 190
Reservation Options:
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Also Known As:
The Reserve At Paradisus Palma Real Hotel Punta Cana
Hotel Style:
#1 Family Hotel in Punta Cana
#2 Casino Hotel in Punta Cana
#3 On the Beach Hotel in Punta Cana
#3 Spa Hotel in Punta Cana
#3 Luxury Hotel in Punta Cana
#3 Romantic Hotel in Punta Cana
#3 Top resorts Hotel in Punta Cana
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Questions & Answers

Here's what travelers have asked, with answers from The Reserve at Paradisus Palma Real staff and other travelers.
359 questions
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Questions? Get answers from The Reserve at Paradisus Palma Real staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Building 40 was very quite. Other family members who stayed closer to the main lobby in building 42 had more noise. ”
 of 5 bubbles lorra837, 2 days ago | Read review
“Room 2215 is the room we're in”
 of 5 bubbles bmartinez05281980, 2 days ago | Read review
“More lighting ”
 of 5 bubbles 788susanah, 2 days ago | Read review
“The employees work very hard to make you feel comfortable, so bring lots of $1 bills to tip them!”
 of 5 bubbles 820willk, 4 days ago | Read review
“1st floor at the Reserve - no elevator so it is more convenient with strollers”
 of 5 bubbles Lauren_Marie83, 5 days ago | Read review
5 of 5
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