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What you can expect during your stay

All linens sanitized in high-temperature wash
Face masks required for staff in public areas
Floors marked for social distancing
Hand sanitizer available to guests & staff
Regularly sanitized high-traffic areas
Staff required to regularly wash hands

Updated 08/31/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

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Updated 08/31/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

4.5

Excellent

9,409 reviews

#21 of 167 hotels in Punta Cana

Location

Cleanliness

Service

Value

2020 Travelers' Choice Best of the Best

GreenLeaders Silver level

The Reserve at Paradisus Palma Real is the perfect choice for your next holiday. Luxury services, exquisitely decorated facilities and endless entertainment programmes for everyone that will make your stay in Punta Cana an experience you will never forget. Enjoy the authentic and idyllic Caribbean landscape at this resort, as well as the tropical flora and fauna so characteristic of this oasis in the Dominican Republic. The Reserve offers you the best activities, services and luxury amenities, including concierge services. Everything you need so you don’t have to think about anything other than enjoying yourselves. Bathe in the most exclusive area of the Caribbean Sea. The Reserve at Paradisus Palma Real puts a little piece of paradise in Punta Cana within your reach. The Kids Zone offers plenty of fun for children of all ages: a complete programme of activities and entertainment so they make the most of every second of their holiday and live unique moments.

Room & Suite (1,028)1,028

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Pool

Fitness Center with Gym / Workout Room

Free breakfast

Beach

Casino and Gambling

Babysitting

Secured parking

Wifi

Hot tub

Pool / beach towels

Swimming pool toys

Pool with view

Adult pool

Outdoor pool

Shallow end in pool

Yoga classes

Yoga room

Fitness classes

Personal trainer

Sauna

Bar / lounge

Restaurant

Breakfast available

Breakfast buffet

Breakfast in the room

Complimentary instant cofffee

Complimentary tea

Complimentary welcome drink

Kid-friendly buffet

Kids' meals

Outdoor dining area

Wine / champagne

Swimup bar

Poolside bar

Game room

Golf course

Tennis court

Water sport equipment rentals

Aerobics

Entertainment staff

Evening entertainment

Patio

Table tennis

Waterslide

Board games / puzzles

Nightclub / DJ

Video game console

Books, DVDs, music for children

Children's television networks

Children Activities (Kid / Family Friendly)

Kids club

Kids pool

Highchairs available

Strollers

Business Center with Internet Access

Conference facilities

Banquet room

Meeting rooms

Photo copier / fax In business center

Spa

Body wrap

Couples massage

Full body massage

Hand massage

Makeup services

Manicure

Massage

Neck massage

Open-air bath

Pedicure

Salon

Steam room

24-hour security

Baggage storage

Concierge

Convenience store

Currency exchange

Executive lounge access

Gift shop

Outdoor furniture

Shops

Sun deck

Sun loungers / beach chairs

Sun umbrellas

ATM on site

Butler service

First aid kit

Infirmary

Umbrella

24-hour check-in

24-hour front desk

Express check-in / check-out

Private check-in / check-out

Dry cleaning

Laundry service

Ironing service

Room features

Blackout curtains

Bathrobes

Air conditioning

Additional bathroom

Coffee / tea maker

Cable / satellite TV

Sofa bed

Whirlpool bathtub

Desk

Housekeeping

Interconnected rooms available

Private balcony

Room service

Safe

Seating area

Separate living room

Sofa

Telephone

VIP room facilities

Wardrobe / closet

Bottled water

Clothes rack

Iron

Laptop safe

Private bathrooms

Tile / marble floor

Wake-up service / alarm clock

Minibar

Flatscreen TV

Bath / shower

Complimentary toiletries

Hair dryer

Room types

Ocean view

Pool view

Non-smoking rooms

Suites

Family rooms

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Good to know

HOTEL CLASS

HOTEL STYLE

Family

Family Resort

Languages Spoken

English, French, German, Italian and 1 more

Hotel links

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9,409Reviews866Q+A100Room tips

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Popular mentions

Flor S wrote a review Sep 7

Buenos Aires, Argentina87 contributions15 helpful votes

Hotel's Favorite

Best place to rest

Everything is perfect at this hotel, the staff, the place, the decoration, the food, the weather. Thats why we repeat this hotel vacation for 10 consecutive times and with no membresy. Every year is a pleasure to pay for it. This year we are missing it too much, but if it is possible we are looking forward to go there again as soon as possible.

Date of stay: October 2019

Location

Cleanliness

Service

Room Tip: pool view, near reception

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1 Helpful vote

Helpful

Response from RepOnRD, Gerente at The Reserve At Paradisus Palma Real

Responded 2 weeks ago

Dear FlorS788, Thank you very much for being a loyal part of our big The Reserve family. We're confident to welcome you back soon, to provide you the stunning and relaxing vacation you and your family deserve. Our team will be waiting for you. Best regards, Guest Service Center Management

DAA wrote a review Jun 2020

2 contributions

Great repeat visit

This is the second time we stayed at The Reserve and it was another excellent experience. Service was engaged and attentive in almost all instances. We had 2 kids in tow this year and chose a swim-up room to be able to handle naps easily while also being able to get some quiet pool time in. The following team members showed particularly good service: Domingo Espinal, Alejandro Rivera, Milly Aslla, Ronny Mercedes, Johan Lorenzo, and Fidel Rosario (who recognized us from two years ago!). The only pain point was the difficulty of leaving tips because there is no easy way to get small bills unless you bring your own.

Date of stay: March 2020

Value

Rooms

Service

Helpful

Response from RepOnRD, Manager at The Reserve At Paradisus Palma Real

Responded Jul 2, 2020

Dear Rugbyd, Thank you very much for sharing your wonderful experience with us. It's pleasant to know that you spent a great family vacations at The Reserve, enjoying the privacy of your Paradisus Swim-up Suit and the attentive service you received from our team. Furthermore, we understand your mentioned aspect and we'll do our best to improve this point. We are looking forward to welcome you back in the near future. Guest Service Center Management

Erik Ø wrote a review May 2020

Oslo, Norway15 contributions6 helpful votes

Great experience and great employees putting the last touch on a great place July 2018

One of the best experiences I have had traveling around the world. Extreemly clean beach(even with some seaweed issues, caused by nature in July 2018). We stayes at the Reserve Beach Resort part with a spaceuous apparment overlooking the beachfront of the Bavaro Beach. The Perosnal Concierge service and the service in general was top notch. we stayed for 4,5 weeks. and even if we where afraid this might be long for the family at the same place we did not want to leave when time came. The good thing was the possibility to visit different restaurants around the propery, so you got a great vatiation in offer and needs. absolutely a recomended spot. Even had our regular Beach beds every day.. All employees did a great job, non meantioned non forgotten. Keep up the great work.

Date of stay: July 2019

Cleanliness

Service

Sleep Quality

Room Tip: Beach fron rooms where greaat

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Helpful

Response from CMMelia, Gerente at The Reserve At Paradisus Palma Real

Responded Jun 4, 2020

Dear ErikVikingNor, What a pleasure it is to read about the wonderful and unique vacation time you had while staying at The Reserve at Paradisus Palma Real! It has truly been a pleasure to welcome you and offer you an unforgettable trip. In this sense, we thank your for your appreciation of our facilities, beach, gastronomy and, most of all, the outstanding service you received from our team. Whenever you feel the need to relax and be pampered in a paradisiacal Caribbean atmosphere, just come visit us again. We will be awaiting our return. Guest Service Management Team

BlondieMom wrote a review Apr 2020

Toronto, Canada19 contributions4 helpful votes

Luxury!

I went in January 2019 with my husband and 2 small kids. We had the family concierge suite and enjoyed it. The VIP pool is amazing and we always had a beach bed first row or chairs by the pool with umbrella.

Date of stay: December 2019

1 Helpful vote

Helpful

Response from CMMelia, Gerente at The Reserve At Paradisus Palma Real

Responded May 5, 2020

Dear Jennifer B, We appreciate your kind comments. It is truly a pleasure to know you enjoyed your family vacation time at The Reserve at Paradisus Palma Real. We look forward to welcome you back in the near future. Guest Service Center Management

Colonius wrote a review Apr 2020

Zurich, Switzerland30 contributions19 helpful votes

Perfect setting for an almost perfect family vacation experience

We, family of four with two kids (5, 2 yrs.) spend 16 days at The Reserve and we can overall recommend this place. Here are some details and the pros (and some few cons) regarding a stay in beautiful The Reserve at Palma Real: The Hotel: It was quite complicated to understand the whole set up of various places to stay in this Melia resort. The Reserve is an exclusive hotel a few minutes away from the main hotel and the beach. There is also the Grand Reserve (bit further out) and lots of other places. But from our own opinion (and of many other travellers) The Reserve was the best choice for a mix of luxury, quality, beach life and quiet pool time. Especially for families it's can be recommended. A mix of international guests from the US, Russia and various smaller groups from Europe. Overall relaxed atmosphere and not too loud and crazy. The whole area is a beautiful garden and well maintained. A little recommendation: Take the "behind the scenes" tour of the ressort, it's really interesting The Rooms The rooms are somewhat the weak point. As written in other reviews they are somewhat worn down. We had a One Master Bedroom Suits (very spacious) which we changed once right at the beginning (thanks to the flexibility of the management). The first room was simply not what we expect from such a property. Still, some issues kept coming up (dripping AC, broken shower installation, toilet problems, a complete shelf falling down) but management and staff took care of it, so it's ok. But investing in the the rooms is necessary so it lives up the the rest of the standard of the ressort (and its price). Service: Simply super team. Great service. Of course, sometime things take a little reminding but this is well counterbalanced by the dedication and smiles of the team. Room service, mini bar refill and cleaning work well. Some details are sometimes missed, but being a bit relaxed is also important for guests (;-)) And management is trying to find solutions for problems, so service is definitely a plus at The Reserve. Food and Drinks Loads of choice! The Reserve has various restaurants and bars and in combination with the Palma Real hotel facilities there is always something to look forward. There is buffet, great à là carte burgers, BBQs, special evenings, very good theme restaurants like the Brisas, an awesome Teppanyaki show etc.,etc. And again: very friendly and dedicated staff. A special thanks to Alexander (The Great! :-)) from The Reserve for his great service in the restaurants.The selection of drinks is impressive and high quality. Special advice: The Bloody Mary in the morning and try the bar in the main lobby of the Palma Real - fantastic drinks (e.g. a brilliant Whiskey Sour) Beach and pools An absolute highlight. The Palma Real beach (along with the sunbeds) is in my opinion the nicest part of the whole beach strip I saw while jogging up and down the area. Perfect sand, warm sea and again great service. Enough space, but still some hassle with people reserving sunbeds without using them. But that's the usual issue. The vendors are not disturbing too much and the area is kept clean. A special thank to Yesenia for running a fantastic beach bar. Pools are a great choice, too. At the main hotel there is a nice swim up bar. And a very relaxed and beautiful pool area at The Reserve. It's a calm alternative to the main beach. One thing that didn't really work is calling the small golf carts to come back from the beach. It's always a hit and miss thing - so better be prepared to walk 7-8 minutes instead of waiting endlessly. It's a nice walk and better for your health anyway. Kids and Entertainment Big thank you to the Kids Zone Team: Yasmin, Alejandro, Carmen, Alexandra, Katy, Derly, Gissel and Loanyi. Very dedicated and fun with a lot of effort for a fun christmas season. With the kids zone, the beach and the relaxed atmosphere it's the perfect place for families (including a baby sitting service that made it possible for us to enjoy New Years Eve). Also funtastic and not to be missed: the water park at the Grand Reserve that can also be used for Reserve guests. As we were focussing on relaxing we didn't go out too much for the entertainment. But there is enough around (pool parties for those interested and a very fun New Years Eve Party during our stay). For some of the events (e.g. Volleyball) it was better to self-organize something as no one showed up from the staff - there is room for improvement regarding organizing those events found in the app. But overall, no problem relaxing and having a great time in the ressort during you stay. Overall If you want to go for a great vacation on a sandy beach with an high value all inclusive package, The Reserve is a place to check out. Especially for families. Highlights are the beautiful ressort, a stunning beach, great food and drinks and a very dedicated team. What this luxury resort still lacks to receive a full 5-star review: investment into modern, fresh rooms and solving some service issues that haven't been a huge problem but have been proof that there is still potential for further development. Looking back at our time in Punta Cana, we definitely consider coming back one day. Thanks to the whole team of The Reserve at Paradisus Palma Real .…

Date of stay: December 2019

Rooms

Cleanliness

Service

1 Helpful vote

Helpful

Response from CMMelia, Manager at The Reserve At Paradisus Palma Real

Responded Apr 17, 2020

Dear Colonius, We thank you for choosing us to spend New Year´s Eve! It has been an honor to welcome you for your family Caribbean getaway! Thanks for your detailed description of your trip, as it gives other travelers useful information regarding our facilities and services. In this sense, we appreciate your kind comments regarding our accommodations, restaurants, beach, bars and the warm and friendly attitude of our team. We will glaldy share your kind words with them. We count ourselves lucky for guests like you and look forward to welcome you back at The Reserve at Paradisus Palma Real. Guest Service Center Management

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PRICE RANGE

$296 - $1,080 (Based on Average Rates for a Standard Room)

ALSO KNOWN AS

the reserve at paradisus palma real hotel punta cana

LOCATION

CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana

NUMBER OF ROOMS

240

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Frequently Asked Questions about The Reserve At Paradisus Palma Real

Which popular attractions are close to The Reserve At Paradisus Palma Real?

Nearby attractions include HARRISON'S Fine Caribbean Jewelers (0.6 miles), OCEAN ADVENTURES Caribbean Pirates (0.5 miles), and Melia Caribe Tropical Lobby Bar (0.3 miles).

See all nearby attractions.

What are some of the property amenities at The Reserve At Paradisus Palma Real?

Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.

See all property amenities.

Which room amenities are available at The Reserve At Paradisus Palma Real?

Top room amenities include a minibar, air conditioning, and a flat screen TV.

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What food & drink options are available at The Reserve At Paradisus Palma Real?

Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.

Learn more.

Is parking available at The Reserve At Paradisus Palma Real?

Yes, free parking and secured parking are available to guests.