Everything is perfect at this hotel, the staff, the place, the decoration, the food, the weather. Thats why we repeat this hotel vacation for 10 consecutive times and with no membresy. Every year is a pleasure to pay for it. This year we are missing it too much, but if it is possible we are looking forward to go there again as soon as possible.
This is the second time we stayed at The Reserve and it was another excellent experience. Service was engaged and attentive in almost all instances. We had 2 kids in tow this year and chose a swim-up room to be able to handle naps easily while also being able to get some quiet pool time in. The following team members showed particularly good service: Domingo Espinal, Alejandro Rivera, Milly Aslla, Ronny Mercedes, Johan Lorenzo, and Fidel Rosario (who recognized us from two years ago!). The only pain point was the difficulty of leaving tips because there is no easy way to get small bills unless you bring your own.
One of the best experiences I have had traveling around the world. Extreemly clean beach(even with some seaweed issues, caused by nature in July 2018). We stayes at the Reserve Beach Resort part with a spaceuous apparment overlooking the beachfront of the Bavaro Beach. The Perosnal Concierge service and the service in general was top notch. we stayed for 4,5 weeks. and even if we where afraid this might be long for the family at the same place we did not want to leave when time came. The good thing was the possibility to visit different restaurants around the propery, so you got a great vatiation in offer and needs. absolutely a recomended spot. Even had our regular Beach beds every day.. All employees did a great job, non meantioned non forgotten. Keep up the great work.
I went in January 2019 with my husband and 2 small kids. We had the family concierge suite and enjoyed it. The VIP pool is amazing and we always had a beach bed first row or chairs by the pool with umbrella.
We, family of four with two kids (5, 2 yrs.) spend 16 days at The Reserve and we can overall recommend this place. Here are some details and the pros (and some few cons) regarding a stay in beautiful The Reserve at Palma Real: The Hotel: It was quite complicated to understand the whole set up of various places to stay in this Melia resort. The Reserve is an exclusive hotel a few minutes away from the main hotel and the beach. There is also the Grand Reserve (bit further out) and lots of other places. But from our own opinion (and of many other travellers) The Reserve was the best choice for a mix of luxury, quality, beach life and quiet pool time. Especially for families it's can be recommended. A mix of international guests from the US, Russia and various smaller groups from Europe. Overall relaxed atmosphere and not too loud and crazy. The whole area is a beautiful garden and well maintained. A little recommendation: Take the "behind the scenes" tour of the ressort, it's really interesting The Rooms The rooms are somewhat the weak point. As written in other reviews they are somewhat worn down. We had a One Master Bedroom Suits (very spacious) which we changed once right at the beginning (thanks to the flexibility of the management). The first room was simply not what we expect from such a property. Still, some issues kept coming up (dripping AC, broken shower installation, toilet problems, a complete shelf falling down) but management and staff took care of it, so it's ok. But investing in the the rooms is necessary so it lives up the the rest of the standard of the ressort (and its price). Service: Simply super team. Great service. Of course, sometime things take a little reminding but this is well counterbalanced by the dedication and smiles of the team. Room service, mini bar refill and cleaning work well. Some details are sometimes missed, but being a bit relaxed is also important for guests (;-)) And management is trying to find solutions for problems, so service is definitely a plus at The Reserve. Food and Drinks Loads of choice! The Reserve has various restaurants and bars and in combination with the Palma Real hotel facilities there is always something to look forward. There is buffet, great à là carte burgers, BBQs, special evenings, very good theme restaurants like the Brisas, an awesome Teppanyaki show etc.,etc. And again: very friendly and dedicated staff. A special thanks to Alexander (The Great! :-)) from The Reserve for his great service in the restaurants.The selection of drinks is impressive and high quality. Special advice: The Bloody Mary in the morning and try the bar in the main lobby of the Palma Real - fantastic drinks (e.g. a brilliant Whiskey Sour) Beach and pools An absolute highlight. The Palma Real beach (along with the sunbeds) is in my opinion the nicest part of the whole beach strip I saw while jogging up and down the area. Perfect sand, warm sea and again great service. Enough space, but still some hassle with people reserving sunbeds without using them. But that's the usual issue. The vendors are not disturbing too much and the area is kept clean. A special thank to Yesenia for running a fantastic beach bar. Pools are a great choice, too. At the main hotel there is a nice swim up bar. And a very relaxed and beautiful pool area at The Reserve. It's a calm alternative to the main beach. One thing that didn't really work is calling the small golf carts to come back from the beach. It's always a hit and miss thing - so better be prepared to walk 7-8 minutes instead of waiting endlessly. It's a nice walk and better for your health anyway. Kids and Entertainment Big thank you to the Kids Zone Team: Yasmin, Alejandro, Carmen, Alexandra, Katy, Derly, Gissel and Loanyi. Very dedicated and fun with a lot of effort for a fun christmas season. With the kids zone, the beach and the relaxed atmosphere it's the perfect place for families (including a baby sitting service that made it possible for us to enjoy New Years Eve). Also funtastic and not to be missed: the water park at the Grand Reserve that can also be used for Reserve guests. As we were focussing on relaxing we didn't go out too much for the entertainment. But there is enough around (pool parties for those interested and a very fun New Years Eve Party during our stay). For some of the events (e.g. Volleyball) it was better to self-organize something as no one showed up from the staff - there is room for improvement regarding organizing those events found in the app. But overall, no problem relaxing and having a great time in the ressort during you stay. Overall If you want to go for a great vacation on a sandy beach with an high value all inclusive package, The Reserve is a place to check out. Especially for families. Highlights are the beautiful ressort, a stunning beach, great food and drinks and a very dedicated team. What this luxury resort still lacks to receive a full 5-star review: investment into modern, fresh rooms and solving some service issues that haven't been a huge problem but have been proof that there is still potential for further development. Looking back at our time in Punta Cana, we definitely consider coming back one day. Thanks to the whole team of The Reserve at Paradisus Palma Real .…