We arrived in Punta Cana a week after Hurricane Ian; we were nervous because the news at home stated the hurricane hit DR. From what I could see, Secrets and the surrounding properties were not impacted. My partner and I stayed at the Preferred Club at Secrets Royal Beach and had the most amazing time. The service, food, and drinks were consistent and steady coming. Our concierge, Cesar Salad was phenomenal. He checked in on us daily and made us feel special. Our bartender, Maximo (Preferred) made sure our cups were never empty and that “Maximo Special” was on point and tasty. The resort had tons of cabanas . We were able to get a cabana near the quiet pool and chilled all day.
Our butler, Edgar, made this a perfect vacation! He was amazing! The restaurants were all great, but our favorites were the Patio Grill and Boudreaux! Also, our servers in the pool, Claudia & Chique, were festive, cheerful, and always available!
You may not feel this way; but perhaps you do. I have two deal killers when it comes to an all-inclusive. One is the inability to find available chairs at the beach or pool. The other is poor quality alcohol. Unfortunately for me, this hotel failed both of my "must have's. Despite reviews indicating top shelf alcohol, it was only the case if you got lucky. Although we were in the preferred club - where your only chance at premium alcohol exists - most of the time the higher end alcohol was unavailable. Whether due to bad management or intentional cost cutting (and I think it was a little of both), it was far too frequent that you were left with rail alcohol as the only option. And as for the reserved chairs, it's inexcusable. The hotel was at 50% capacity and yet every spot was taken by people who either got up at 7 am to run to the chairs and cover them with towels or who paid to have it done for them. Simply put, this place is in desperate need of improved management. It's frankly an embarrassment when compared to other real top quality all-inclusives.…
My Wife and I recently stayed at Secrets for our honeymoon and this place was truly beautiful and amazing. Great service and amenities, rooms were clean upon arrival and was treated with great hospitality the whole trip! We originally booked a preferred pool view suite but then decided to upgrade to a private pool suite which I think was totally worth it for unlimited swimming as the pools do close around 7pm every night. For the most part food was pretty good and good options to choose from among secrets and dreams. If you are staying a week or longer I definitely recommend the preferred status. The preferred pool was amazing and drinks were always ready for your consuming. The Spa was a amazing add on to have (highly recommend) and if you want to book any excursion you may do so at the resort with detaisl on every one available. Our Butler Brian was nothing less of amazing. Always was so helpful and attentive to any questions we had. He also was awesome to any request I had of him including the photo below of the rose pedal design he made personally for us in our room. Thank you to Secrets and the whole staff for making our honeymoon very special to us. We will be back for sure. Shoutout to Julio for the photo as well Lol!!…
Celebrated my birthday at this resort. Although the weather was forecasted to rain it did not. We met our server Arcardio at the breakfast buffet on our second day there and he was amazing! He went above and beyond to make our trip memorable especially the day of my birthday. The food at this resort is okay. Loved the quiet pool and laying out on the cabanas. The resort should have more landscaping (flowers and trees) to make it more aesthetically pleasing.
Our stay at secrets Royal beach Punta Cana was nothing short of amazing! We had the preferred club upgrade and had a personal butler Alex who was more than amazing! He went above and beyond as the service we received from him was exceptional, he was very prompt with everything we asked. Would definitely come back to stay here.
We spent 7 days at the resort and we had a fantastic time. The resort is beautiful and the grounds absolutely breathtaking. The staff are very very friendly and will go out of their way to assist you.. The beach is fantastic and once again the staff is readily available to service you. I do think that the food in some of the restaurants good be better in far as flavoring, and to be hotter served lukewarm. They do address by issues you might have in your room ie mini fridge not working or battery change. There’s a lot of activities on the resort and live entertainment. It was our first all inclusive. Had a great time.
Thank you everyone at the Secrets Royal Beach Resort for your magnificent hospitality. This resort is a one stop shop. It has everything you need, from ambience, location, beach, pools, fantastic staff, beachfront, radiant garden, best of food and various dishes, all top shelf drinks, and so many more I can't begin to list. Although this resort is top notch, the staff are the people who makes your stay here even more excited. They are friendly, courteous, pleasant and most of all, always give you service with a smile. From the Management to the gardener, the housekeeping, hospitality, restaurants, bars, entertainment, beach service, pool service , security guards, bell boy, front desk and all other amenities, this resort has it all. Special thank you to Aracelis the Concierge Manager and her staff for the tremendous efforts they put forward to ensure all their guest are treated equally. Always a hola and service with a smile. It doesn't matter if you are a Club Member or not, the hotle caters to everyone. You are not turned away for any service. The staff will reach out and serve you all the same way. This is the first resort I have ever been to with Club membership involved and everyone is treated the same way. I've stayed at many 5 stars in the Carribean and it is always a hit and miss in service if you are not a member. That tells you a lot about the Secrets Royal Beach AMR COLLECTION. They cater to all their guest. Just to summarize, we cannot emphasize enough the resort has a fantastic location and beach. Not far from the airport , just about 15-20 minutes, lots of beach and pool chairs, many top shelves liquor to choose from, food of all descriptions- for the picky eaters to the lavish eaters. Staff are extremely helpful and never ask for anything in return, but please tip these workers cause no money can buy the experience you will get at this resort. My husband and I can't wait to go back next year to celebrate our weddinganniversaryagain. . This one week of pampering has done wonders to my mi d, body and soul. Trust me , go and visit, you will not regret it. As I said, I have stayed at many 5 stars before but this one surpasses the best of the best jn Punta Cana. It's a resort with one stop for all. Again thank you all at the Secrets Royal Beach Punta Cana AMR Collection for your wonderful hospitality and kindness.…
Amazing friendly staff! Our flights got cancelled due to a hurricane and the staff worked with us to stay extra days. Very nice preferred club, with the best Butler service. Will definitely come back to visit!
Our stay at Secrets Royal Beach was amazing. Our Butler Ruddy always made sure we were taken care of everyday. He even surprised us with a romantic dinner on our last night. The resort was extremely clean and the staff exceeded our expectations.