Bahia Principe Luxury Esmeralda
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Arena Gorda - Macao, Punta Cana 23000 Dominican Republic
Lowest prices for your stay
$191
$191
Free cancellation until 05/27/22
$191
$130
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Priceline$191
Hotels.com$191
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Panoramas (14) Pool & Beach (2763)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Daily temperature and symptom checks for staff
- Contactless check-out
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bahia Principe Luxury Esmeralda
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#82 of 198 in Punta Cana
Location
4.6
Cleanliness
4.7
Service
4.4
Value
4.4
Facilities and services 2 Pools Sun terrace 4 Jacuzzis Sun umbrellas and loungers Beach and pool towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, 1 padel tennis court (additional charge), multi-sports court Water activity centre Motorised water sports (additional charge) WiFi access in the lobby (free) and in rooms (free of charge) Entertainment amphitheatre 2 buffet restaurants 3 speciality restaurants 3 Bars 1 Snack- bar Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms, 570 Deluxe Junior Suite Room facilities: King size bed or two full size beds Air conditioning Ceiling fan Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer and magnifying mirror Bathrobe and slippers VIP amenities Radio-alarm clock Flat screen satellite TV Coffee-making facilities Ironing set Pillow menu Umbrella 24 hour room service Minibar WiFi (free of charge) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Diving
Tennis court
Indoor play area for children
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Languages Spoken
French, Spanish
Location
Full view
45Car recommended
Grade: 45 out of 100
10Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
Contact
Arena Gorda - Macao, Punta Cana 23000 Dominican Republic
Getting there
Rental CarsSee rental cars from $50/day
8660Reviews1674Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
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Most Recent
The hotel is nice and clean The staff is professional and always making sure that your have everything needed Karina and her colleagues from the entertainment team always prepared a lot of activities and made sure to enjoy the day at the beach
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Esmeralda
Responded 1 week ago
Dear Yassine, We appreciate you finding the Hotel nice and mentioning the professional staff, activities, etc. We look forward to welcoming you again and offering you good vacations. Best regards, Online Reputation Bahia Principe Bavaro Resort
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+1
First time in Punta Cana Bahia Esmeralda Absolutely amazing staff ,beach gorgeous .Entertainment team great special Carina and Joselito interact a lot with people and they are realy 👍.Hotel is family friendly.Rooms large and clean .I will deffinetly come back.Many thanks Esmeralda Hotel
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Esmeralda
Responded 1 week ago
Dear Client, We are pleased that you chose us as your vacation destination and that you mention the amazing staff, the beautiful beach, the rooms, etc. Your comments will be passed on to Carina and Joselito. We look forward to welcoming you soon! Best regards, Online Reputation Bahia Principe Bavaro Resort
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My experience at this hotel was fabulous, everyone was so kind and wholesome. Especially the entertainment group they made my trip memorizable with dances, sports, performances and activities every day. I will miss everyone so deeply, definitely coming back soon
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Esmeralda
Responded 1 week ago
Dear Client, It is great to know that we provided you with a fabulous stay in our facilities and that you mention the friendliness of our staff, the animation team, etc. We look forward to welcoming you back soon! Best regards, Online Reputation Bahia Principe Bavaro Resort
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The best vacation the food was amazing reserve with anticipa and if not the people from service are your friends the drinks were always on point pineapple juice the best and entertainment staff I can’t say enough very kid friendly special shout out to Leidy
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Esmeralda
Responded 1 week ago
Dear Client, It is nice that you chose us as a vacation destination and mentioned the amazing food, entertainment staff, etc. We look forward to welcoming you back! Best regards, Online Reputation Bahia Principe Bavaro Resort
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So far this place is amazing and great food, rooms are really good, entertainment really good, very happy people our friend Leiry was very friendly, joyful, and entertaining. Leiry will absolutely make you feel like family.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Esmeralda
Responded 2 weeks ago
Dear Maricruz, We are pleased that you share your review with us and mention the entertainment, excellent food, etc. Leiry will be delighted with your comment. We look forward to welcoming you soon! Best regards, Online Reputation Bahia Principe Bavaro Resort
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Have just got back from this hotel , we were checked in very quickly , but it was late at night .we were given a room 94120 which was by the cleaning station , we had 6 hours of quiet per day , evening revellers coming home at 12pm-1am then cleaners starting at 6.30 am , dragging carts along the corridors, and shouting to each other. We foolishly didnt move rooms .the pool areas and gardens were lovely , the pool bars were slow but we were patient and didnt mind waiting the first week was busyer than the second . The buffets had lots of choices of food , but was all cold , they need much bigger burners to keep the food hot , my husband and I suffered with bad stomachs for 9 out of 14 days holiday , not improving when we got home for a couple of days . The alacarte restaurants were ok , but nothing special , they Al'so were more interested in pushing the bottles of wine they sell and in one restaurant , portofino we went given any all inclusive wine , the wine they were selling for 45 dollars we buy at home for 6 pounds , so big mark ups on low standard wines . This holiday was sold to us as 5* luxury , it is no more than 3* star I feel . The staff at the hotel are lovely , but we won be returning , I'm a foodie and was let down badly .The trips tou can book on the beach are very highly priced for what you get , we went horse riding , paid for 2hours , was probably riding for half of that .My hubby went fishing , eight men with four Lines out , who was going to pull the fish in ? Which by the way never showed , although we were guaranteed fish .…
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Date of stay: April 2022
Location
Cleanliness
Service
Room Tip: Do not except any room near 94120
See more room tips
Helpful
Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Esmeralda
Responded 2 weeks ago
We regret not having been able to achieve our main objective with you, which is our guests´ entire satisfaction. On the other hand, we should take in consideration that certain risks are involved when traveling to the tropics. There are various factors that may contribute to illness, such as climate, temperature variation, combination of food and beverages, excessive sun exposure, personal reactions, among others. Allows us inform you that on those days and taking into account the high occupancy, we cannot conclude that our hotel is the causative of your illness. Always available, Online Reputation Bahia Principe Bavaro Resort
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We arrived April 22, and the start of the trip was nothing short of a nightmare. The checkin is an absolute gong show. Unorganized madness to be quite honest. The busses drop you off at the bahia principe Punta cana side, to which you then need to wait to get a shuttle service to the Esmeralda side with all of your bags. This took a long time. Check in needs to be smoother and they need to communicate with the guests when they arrive. We had no clue what was happening. Upon check in we asked for a room close to the pool as we had small children. We were then out in building 96, facing a road on the side of the resort. The room was dark and gloomy, the electrical did not work and the safe would not open and close. We had an amazing butler named Juan Who came to help us with absolutely everything we needed. Juan was incredible, and spoke great English which made communicating with him very easy. This room was terrible and we ended up requesting to be moved. We moved on the second day to building 93, near the quieter pool. FYI if you have babies or small kids this resort is LOUD, so probably not the best choice. The new room was better then the previous but let me tell you: -the rooms at this resort are dated and to be honest pretty disgusting. -I never took my shoes off while walking within our room -the showers and the bathrooms are gross, it looked like the showers had black mold -the bath was so disgusting my children never took a bath. The jets in the tub were filled with grime and dirt from what looked like years of buildup. -the beds were AWFUL and hard and my back is still hurting since returning home. -the rooms are extremely dated and in dire need of a makeover. However I will say we don’t usual travel To spend time in our rooms. Truthfully though coming back to the room in the late afternoon was disappointing with the state of the rooms, it certainly is nice to relax in an up to date modern style hotel room. The food was MEH, the Italian a la cart Bella Italia was a letdown. Food was cold and gross. I have never in my life been served pizza with so much cheese that it was ruined. The buffets were fine and lots of options, however food was never outstanding. The biggest disappointment was the coffee, it was NEVER hot, and trying to find a coffee around the resort was like pulling teeth. They had old cappuccino machines in random areas but the machines were broken half the time. Pools were great for the kids, however the pool bar staff were not great unless you tipped them huge. They didn’t want to make drinks for our kids some days, but when we handed them a $5 bill they were right on it. Rosie at the pool bar was amazing! I will say the pool swim up bars need a makeover the tile is falling off and it looks awful. I saw several people fall on the concrete by the pool near the far buffet at Esmeralda closest to fantasia. One lady fell so hard, due to the concrete raising in a section and it’s almost impossible to see. Over the week I saw almost 10 people fall and trip in the same spot. The resort needs to do something about this. Overall the stay was ok, but we would not return. The days were long, entertainment at Esmeralda was not good, pretty boring for our kids. The resort is very run down. You get what you pay for. Thanks to Juan and victor the butlers at the main lobby area for being so accommodating to our family, these guys are fantastic and deserve all the recognition they can get.…
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Esmeralda
Responded 2 weeks ago
Dear Client, Thank you for the time you have taken to share your experience on TripAdvisor. Please be assured that your comments have been submitted to the General Manager of our Resort with whom we will give due attention. We look forward to welcoming you on a future stay and having the opportunity to change the bad perception you may have had of our Bahia Principe Luxury Esmeralda. Always available, Online Reputation Bahia Principe Bavaro Resort
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We came here several years ago and loved our stay so much we decided to return. What a mistake! Positives: beautiful well kept grounds, staff in restaurants/ bars and maids very friendly and helpful. High chairs were readily available in restaurants/ buffet. We were provided with a mini crib. Negatives: -2.5 hour check in process in the lobby, this was after we completed online check in which was not awknowledged AT ALL. Absolutely brutal start to the trip. - there is not a quiet area in the entire complex. We requested a room change from our first room which was beside the pool with extremely loud music. No place for a baby. We were moved to a far out room. RIGHT beside the maid area/ Butler station and stairs on ground floor ... The noise day and night was a complete joke. At this point we had already changed rooms once after a 2.5 hour check in line and wanted to get going with our trip. Big mistake we should have requested a 3rd room. -food amazing presentation, tasted good. However it was cold every single time. - Concierge unreachable???? The phone was literally not answered. - Dated rooms. Filthy sticky blow dryer in the room. Rusted/ grease on the lamps. Robes left in the room with no tie(useless). No instructions in the room on how to use the safe or how to order room service. The doors slam closed. - chairs/ palapas are reserved with towels first thing in AM. However, I find this to be consistent at most resorts. Play the game or you don't get a spot. - Our Butler introduced himself on the second last day. He was nice, but where was he at the beginning of the trip? - Many of the newer a la cartes are 18+. Slightly frusterating, as this is not clear online until you go to book a la cartes. We go home tomorrow and we cannot wait. Thankful for the lovely staff and beautiful grounds for making our trip. …
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Esmeralda
Responded 3 weeks ago
Dear Client, We greatly regret that we did not meet your expectations. We sincerely appreciate your comments, as they are very important to us and show us where we need to pay special attention in order to further improve our services. We are pleased that you mention the gardens, the restaurants, the staff, etc. Please note that this kind of situation does not correspond to our daily operation and we are deeply sorry for the inconvenience caused to you. Always available, Online Reputation Bahia Principe Bavaro Resort
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Bienvenido the restaurant manager for the buffet was so amazing. From the moment we came he made us feel comfortable and at home. We always came back for the great customer service. He took his customer service to the next level! I would highly recommend coming here. Remember to tip the waiters and manager! They deserve it. Dominican people are so friendly and kind. Always a smile on their face.
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Esmeralda
Responded 3 weeks ago
Dear Christina, All of us at our hotel are passionate about serving and exceeding the expectations of our guests. We greatly appreciate your positive comments. Please let us know of your next visit to Punta Cana at Bahia Principe Hotels & Resorts, your best hotel in the Dominican Republic. Best regards, Online Reputation Bahia Principe Bavaro Resort
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We really enjoyed the food at this buffet. It’s classy and they always try to change the cuisine every night. I really appreciate the workers and I especially want to say Thankyou to Beinvenido Carlos, who always took his time to speak to my wife and I and always made us feel welcomed. He continued to show that same hospitality every day!
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Esmeralda
Responded 3 weeks ago
Dear Client, - We are glad that you share your opinion with us and that you mention the buffet food, our staff, etc. Carlos will be delighted with your comment. We look forward to welcoming you and your partner again. Best regards, Online Reputation Bahia Principe Bavaro Resort
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PRICE RANGE
$164 - $216 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran bahia principe esmeralda hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
570
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Claim Your Listing Frequently Asked Questions about Bahia Principe Luxury Esmeralda
Which popular attractions are close to Bahia Principe Luxury Esmeralda?
Nearby attractions include Arena Gorda Beach (0.1 miles), Splash Water Park (0.6 miles), and Riu Palace Macao Casino (0.5 miles).
What are some of the property amenities at Bahia Principe Luxury Esmeralda?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Bahia Principe Luxury Esmeralda?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Bahia Principe Luxury Esmeralda?
Yes, parking is available to guests.
What are some restaurants close to Bahia Principe Luxury Esmeralda?
Conveniently located restaurants include Kukua Beach Club & Restaurant, Restaurant Maiko, and Restaurant Garden Grill.
Are there opportunities to exercise at Bahia Principe Luxury Esmeralda?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Bahia Principe Luxury Esmeralda have an airport shuttle?
Yes, Bahia Principe Luxury Esmeralda offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Bahia Principe Luxury Esmeralda have airport transportation?
Yes, Bahia Principe Luxury Esmeralda offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bahia Principe Luxury Esmeralda?
Yes, dry cleaning and laundry service are offered to guests.
Does Bahia Principe Luxury Esmeralda offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Bahia Principe Luxury Esmeralda?
The staff speaks multiple languages, including Spanish and French.