Bahia Principe Luxury Esmeralda
8,424 reviews
#73 of 160 Hotels in Punta Cana
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Arena Gorda - Macao, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$162
Free cancellation until 08/29/21
Reserve now, pay at stay
$162
$123
Expedia.com$162
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Full view
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Panoramas (14) Pool & Beach (2447)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Daily temperature and symptom checks for staff
- Contactless check-in
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bahia Principe Luxury Esmeralda
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#73 of 160 hotels in Punta Cana
Location
Cleanliness
Service
Value
Facilities and services 2 Pools Sun terrace 4 Jacuzzis Sun umbrellas and loungers Beach and pool towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, 1 padel tennis court (additional charge), multi-sports court Water activity centre Motorised water sports (additional charge) WiFi access in the lobby (free) and in rooms (free of charge) Entertainment amphitheatre 2 buffet restaurants 3 speciality restaurants 3 Bars 1 Snack- bar Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms, 570 Deluxe Junior Suite Room facilities: King size bed or two full size beds Air conditioning Ceiling fan Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer and magnifying mirror Bathrobe and slippers VIP amenities Radio-alarm clock Flat screen satellite TV Coffee-making facilities Ironing set Pillow menu Umbrella 24 hour room service Minibar WiFi (free of charge) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Diving
Tennis court
Indoor play area for children
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Kids club
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Languages Spoken
French, Spanish
Location
Full view
43Car recommended
Grade: 43 out of 100
178Restaurantswithin 5 miles
61Attractionswithin 5 miles
Contact
Arena Gorda - Macao, Punta Cana 23000 Dominican Republic
Getting there
Rental CarsSee rental cars from $25/day
8424Reviews1621Q+A100Room tips
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Popular mentions
First of all , you can never get them on the phone, secondly , they booked me at a other Bahia , when i realized that they had to change it . and on top of it i had to pay a extra fee . Ok, now i ask if i can pay the fee at the hotel, I've spoken with the manager and he said yes. To my surprise someone calls me from Miami to inform me and give me a deadline to pay now or it will be canceled . On my email it gives me a date that i can pay before 7/8/21 . I asked him to give me time . no he doesn't give a crap . He doesnt even care . Ive paid 85% of the total amount already and they didnt give a damn with that , they were eager to cancel my trip. I need to reserve my room , they cannot help me till im there , and when i do it online it only give me 1 double bed and we are 3 people ..…
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Date of stay: July 2021
Service
Helpful
This property has the potential to be great. The property is beautiful, the food is really good and the rooms, although outdated, are spacious. Typically all things that are important to me but there’s little things that diminished my experience. First, this property has 4 a la carte restaurants: 2 of them are adults only. This makes no sense as this is a family resort. Keeping in mind I was traveling with my 2 daughters 18 and 16 and had to select the family resort because of my youngest. Its not like I was traveling with younger kids so the idea that we were restricted on where we could eat was frustrating. Bahia has several other resort options on their property and this one is geared towards travelers with families so why in the world would there be adult only restaurants on this resort? This means that the family restaurants booked up very quickly (you are required to make reservations) since there’s only 2 options now instead of 4. We were subject to eating from the buffet every day for breakfast lunch and dinner for the entire 4 days because we could not get any reservations for the restaurants we were “allowed” to go to. Thankfully, I will say the Buffett food and selection was great from day to day. And the workers in there were always very nice and welcoming. But when on an all inclusive vacation we were expecting to be able to experience the whole property, including the various restaurants. Second and more importantly- I experienced discrimination on more then one occasion at guest services (the irony!). Two different times as I was standing in line to get my Covid results employees walked right past me and helped Hispanic customers behind me. I actually had to look around to see if anyone else saw me standing there or maybe I was dreaming that I was actually there. It was so blatant I couldn’t help but laugh. After the 3rd person walked up and was assisted immediately, I spoke up and asked the woman why she wasn’t helping me. Her response: give me a moment I’m helping someone. When I explained to her I had been waiting there for 20 minutes and she passed right by me to help someone else, she said she didn’t see me. Yeah, ok. That alone will ensure I do not return to this resort. The brightest spot in the service though hands down was Kelvin in the whirlpool area. From the first day we checked in he was kind, attentive and just a complete pleasure. We spent two out of our four days with him. He should be training the rest of the staff in customer service. Overall the resort has the potential to be great. Update the rooms, train the staff, and adjust your restaurants to fit the customers you attract by being a family resort.…
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Date of stay: July 2021Trip type: Traveled with family
Room Tip: Try to book dinner reservations as soon as you arrive. They do not tell you this at check-in but...
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Helpful
I am a privilege club member and I regret to be a member. The maintenance on the room are very por. It decays Through the years and it is getting worse. Today, July 17th 2021, I check in and the A/C doesn’t work. It is 12:30 am of July 18th and still I am waiting to get it fix. I have been dealing with the problem since 6:00 pm when I check in abs still is not fox and not updates from any management or technic personal. Also no soap on the shower. I am very dissatisfied with their maintenance service.
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Date of stay: July 2021
Rooms
Location
Service
1 Helpful vote
Helpful
Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Esmeralda
Responded 1 week ago
Dear Guest, We greatly appreciate that you have chosen us as your holiday destination. Allow us to express our apologies for the inconveniences caused. We would like to invite you approaching our Guest Service Department, who will assist you. Thank you for contacting us. Best regards, Yubi Sandoval Online Reputation Bahia Principe Grand Punta Cana
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We stayed at the Bahia Principe Luxury Esperalda for 9 nights. We had a wonderful time and were even able to go some of their resorts, such as the Ambar since they allow you to use multiple pools, etc depending on which of their resorts you're staying at. During our stay the employees were extremely professional, funny and cared about our stay. For those concerned about traveling during covid, pretty much all employees are vaccinated and they enforce masks when in lines, etc although you definitely don't feel hindered at all as you're free to go without while social distancing (easy yo do because it's all large, open spaces) It was even extremely easy for us to get the covid test needed to return to the USA right at the resort. The dinners were FABULOUS and the buffets have tons of options. We will definitely be back and can't thank all of the staff enough for making it an amazing first post-pamdemic trip! However, I would like to mention 3 employees that made our vacation even better: 1. Kelvin (bartender at the adults only pool at the Esmeralda) 2. Daniel (part of the entertainment team at the Ambar) 3. Enzo (bartender at the mojito bar located at the Ambar) Thank you guys for making our vacation amazing.…
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Date of stay: July 2021Trip type: Traveled with friends
Helpful
Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Esmeralda
Responded 2 weeks ago
Dear Guest, We do not know how to thank you for this kind of comments. It is a pleasure for all of us to hear that we were able to fulfill your expectations in your visit in our Resort. We would like to cater you once again in any of our Bahia Principe Hotels & Resorts in Dominican Republic, Mexico, Jamaica or Spain, and continue demonstrating you our commitment to excellence. Regards from Punta Cana! Yubi Sandoval Online Reputation Bahia Principe Luxury Esmeralda
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We stayed here for 16 nights which is long enough to be able to evaluate... All Bahia resort is well kept. Cuisine as well as selection of drinks is pretty good. Rooms are big enough. Not everything works 100%, though. But overall, we had a great time.
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Date of stay: July 2021Trip type: Traveled as a couple
Room Tip: If you want to have a great time,choose to stay at the whirlpool area. The bartender Kelvin is...
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Helpful
Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Esmeralda
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback. We would like to have the opportunity to welcome you once again at Bahia Principe Luxury Esmeralda to experience the hospitality of our people, the quality of our services and facilities. Kind regards, Yubi Sandoval Online Reputation Bahia Principe Luxury Esmeralda
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PRICE RANGE
$169 - $920 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran bahia principe esmeralda hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
570
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Claim Your Listing Frequently Asked Questions about Bahia Principe Luxury Esmeralda
Which popular attractions are close to Bahia Principe Luxury Esmeralda?
Nearby attractions include Bavaro Beach (2.4 miles), Escapology (4.9 miles), and Vivaldi Cigars (4.8 miles).
What are some of the property amenities at Bahia Principe Luxury Esmeralda?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Bahia Principe Luxury Esmeralda?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Bahia Principe Luxury Esmeralda?
Yes, parking is available to guests.
What are some restaurants close to Bahia Principe Luxury Esmeralda?
Conveniently located restaurants include Montserrat Manor Restaurant, Chic Cabaret & Restaurant Punta Cana, and Herman 311 Bar & Restaurant.
Are there opportunities to exercise at Bahia Principe Luxury Esmeralda?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Bahia Principe Luxury Esmeralda have an airport shuttle?
Yes, Bahia Principe Luxury Esmeralda offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bahia Principe Luxury Esmeralda?
Yes, dry cleaning and laundry service are offered to guests.
Does Bahia Principe Luxury Esmeralda offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Bahia Principe Luxury Esmeralda?
The staff speaks multiple languages, including Spanish and French.
Does Bahia Principe Luxury Esmeralda have any great views?
Yes, guests often enjoy the ocean view available here.