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Grand Memories Punta Cana

Traveler (118)
Pool & Beach (16)
Dining (15)

About

Location
Cleanliness
Service
Value
Located only a short walk away from one of the most pristine and beautiful stretches of Bavaro Beach, Grand Memories Punta Cana is perfectly situated in a lush tropical setting, offering a new concept in all-inclusive resorts with unparalleled service and deluxe accommodations that perfectly fit into the genuine and magical ambiance of the Caribbean coast.
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Property amenities
Pool
Restaurant
Bar/Lounge
Breakfast included
Fitness Center with Gym / Workout Room
Room service
Spa
Free High Speed Internet (WiFi)
Casino and Gambling
Children Activities (Kid / Family Friendly)
Sauna
Shuttle Bus Service
Wheelchair access
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Room features
Suites
Good to know
HOTEL CLASS
100Reviews
120Photos
13Q+A
10Room tips
Traveler rating
  • 60
  • 28
  • 5
  • 5
  • 2
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Popular mentions
My first time in Domincan Republic and I was pleasantly surprised. It was pretty close to perfect. Pros: -The resort is clean almost spotless! -You can upgrade to Royalton for a fee which is WORTH IT. DO THE UPGRADE! -Drinks are great & food is Delicious, lots of options.
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We had a wonderful time, this was our first time in Punta Cana and we didn't know what to expect. We actually booked a resort in La Romana and transferred after one day to Grand Memories. The staff was very helpful in accomodating us after our ordeal in La Romana. William of
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Response from PRbluediamond, Gerente at Grand Memories Punta Cana
Responded 1 week ago
Dear MyTrip757, We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday and we would like to thank you for sharing on TripAdvisor such a kind feedback about your stay. Thank you for celebrating your anniversary with us, your review and for taking the time to recognize our Team. We love when our staff goes all of their way in order to please every single need of our guests; we pride ourselves for this accomplishment. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them so happy. Thanks for highlighting how incredible our food is eventhough it was't hot as you expected it to be. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise. Sincerely, Grand Memories Team.
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To start off I should say that I travel to the Caribbean once a year. Prior to this trip the last 3 years I have traveled to Jamaica which ultimately does affect ones expectations. Lets get started Grand Memories Punta Cana (I did NOT purchase the Diamond Club) Diamond Club
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Response from PRbluediamond, Gerente at Grand Memories Punta Cana
Responded 1 week ago
Dear robvozzy, We would like to thank you for choosing us and sharing your experience and feedback on TripAdvisor, even though we have not been able to meet your expectations. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products. For us in a gratifying pleasure to know that you enjoyed all our services in our facilities, like the Rooms, the cleaning, the restaurants and etc. Thanks a lot for the compliment. Thanks for highlighting how incredible is our food. However, accept our apologies because we were not able to accomplish your expectations with the gastronomical offer in some of our restaurants; our Executive Chef works hard to make an extensive menu of luxury plates and in almost all the cases we can accomplish the tastes of our guests. Your comment is very important to us and has been sent to the Department in charge. Regarding about the vendors, if some of that staff member did not perform properly we sincerely apologize and assure you that the hotel does not agree with this conduct. On the matter of the service in our restaurants and bars, We extend our sincere apologies for the inconveniences that you have had with tthis; we continuously train our collaborators in order to provide excellent costumer service to our visitors. As for the subject of the lobby, we appreciate your feedback with some important points to improve. Our Management understands that only through the opinion of our visitors we can become excellence. We apologize for any inconvenience you may have had during your stay at the hotel. We have taken all your comments and have sent them to the general department for a solution as soon as possible to your next visit. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit and we assure you that the circumstances you described are not typical with the high standards that we strive to provide. We take pride in creating memorable experiences for our guests and in order to do so we focus on following the highest standards of quality and service. Warm regards from paradise. Cordially, Grand Memories Team.
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This was our third visit to this resort,was disappointed in 2 things,food could have been better in the buffet restaurant,it was not very hot,we ate in the 3 specially restaurants,the food was very good,hot and service was great,my BIGGEST complaint was that they(resort)did away
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Response from PRbluediamond, Gerente at Grand Memories Punta Cana
Responded 1 week ago
Dear Charlie H, Receive an exlcusive regard from Grand Memories Punta Cana! We would like to thank you for choosing us and sharing your experience and feedback on TripAdvisor, even though we have not been able to meet your expectations. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products. Even though you didnt like the food in the buffet restaurant, we would like to thank you for highlighting how good our food is in our A La Carte Restaurants, we really apreciate that! For us in a gratifying pleasure to know that you enjoyed all our services in our facilities, like the shows, the cleaning, the restaurants and etc. Thanks a lot for the compliment. We apologize for any inconvenience you may have had during your stay at the hotel. We have taken all your comments and have sent them to the general department for a solution as soon as possible to your next visit. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next Sincerely, Grand Memories Team.
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This was our first time at a resort in Punta Cana and loved it. Ramon was truly amazing man that cared. Everyday he would bring us Bob Marley and Mai Tai. He just knew what we needed. He was the greatest. Gasolin was an amazing entertainer and part of the Vibe Team. He was
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Response from PRbluediamond, Gerente at Grand Memories Punta Cana
Responded 1 week ago
Dear Wander758165, We heartily appreciate your taking the time to write such a kind review on our resort Grand Memories Punta Cana. We are delighted to read that you spent a most wonderful holiday. We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. Comments like yours are our best reward. We are delighted to read that our facilities and services offered by our staff were to your fullest satisfaction. Regarding about the food in our restaurants, accept our apologies because we were not able to accomplish your expectations with the gastronomical offer in some of our restaurants; our Executive Chef works hard to make an extensive menu of luxury plates and in almost all the cases we can accomplish the tastes of our guests. Your comment is very important to us and has been sent to the Department in charge. On the other hand, If some of Travel Smart staff member did not perform properly we sincerely apologize and assure you that the hotel does not agree with this conduct. We are sincerely looking forward to the pleasure of welcoming you again in our Grand Memories Punta Cana, and assure you that you will enjoy even superior services and facilities on your next visit. Cordially, Grand Memories Team.
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Album Categories
All photosTravelerPool & BeachDining Room & Suite
Chambre avec Jaccuzi
Le salon privé
One bedroom famil suite with sliding door. You can see the crib there a little! Sorry it wasn't a better pic
chambre de luxe
From Block 27. This is a very noisy pool however, with thumping music and games involving a lot of alcohol. If you have small children head for the ‘bubbles pool’
With access to the Royalton, does this mean we can use the lazy river there too?
Unfortunately .. the royalton attached to grand memories does NOT have a lazy river. You are definitely looking at another royalton resort rather than the one attached to grand memories/grand memories splash. But the royalton pools, you will have zero access to any of them
0 votes
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Is there a bar or disco for evening entertainment?
Yes at the Royalton is a disco. They have a golf cart train to take you every 10 minutes. BUT you don't get free drinks unless you make friends with people who are staying at the Royalton. At the grand memories they have a bar by the stage and lots of outdoor dancing/entertainment!
0 votes
Not that I saw. People brought their own toys and bring your own life jackets for the kids! They don't have any.
0 votes
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123
"bubbles pool was quieter and close to front desk and shuttle"
"24 and 25 building was right across the pool and fairly quiet. Recommend ground floor to avoid the stair climbs, especially with stroller."
"Building #21, #22, #23 are veyr quiet at night."
"pool view looks to be about the best from every building"
"Highly recommend to upgrade to Diamond Club"
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PRICE RANGE
$165 - $666 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
525
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