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Playa Arena Gorda, Punta Cana 23302 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (993)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Macao
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#64 of 160 hotels in Punta Cana
Location
Cleanliness
Service
Value
Travelers' Choice
The Adults Only & 24 H All Inclusive Hotel Riu Palace Macao opens all year round and is located on the beautiful Playa Arena Gorda beach, in holiday area Punta Cana on the Dominican Republic's eastern coast. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Punta Cana Airport PUJ (25 km) and El Cortecito (10 km) and invites you to explore the area. The hotel has 364 comfortably furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the gym. 4 outdoor pools, 1 children's pool, Water park "Splash Water World" . Day and evening entertainment, as well as our Pacha Discotheque. For lovers of gastronomy, we offer live cooking stations at our buffet restaurant, Japanese and Italian, Fusion, Culinary restaurant and Steakhouse, as well as 6 bars.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Boating
Car hire
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Canoeing
Diving
Snorkeling
Tennis court
Water sport equipment rentals
Windsurfing
Entertainment staff
Evening entertainment
Table tennis
Waterslide
Nightclub / DJ
Taxi service
Spa
Massage
Salon
Adults only
24-hour security
Concierge
Currency exchange
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Cable / satellite TV
Bidet
Room service
Safe
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
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5410Reviews1307Q+A100Room tips
Traveler rating
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Popular mentions
Dana M wrote a review Jul 27
1 contribution
I just spent 10 days at the Riu Macau. Weather was perfect. Staff was very friendly. Food was good. Rooms were kept clean. The pool bartender Bermuda and the pool server Angel went above and beyond and helped make the vacation more pleasant. Pool was clean and refreshing.
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Date of stay: July 2021
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Tina C wrote a review Jul 24
Danbury, Connecticut22 contributions18 helpful votes
This is a very nice hotel!! It is clean, wel kept, and the employees ate wonderful!! Everyone goes out of their way to make you feel special and ensures that your vacation is great!!! The food is great, pool is beautiful and the view of the Caribbean Sea is just spectacular!!! The only thing that would be better would be if they removed the seaweed from the beach. The Entertainment Crew is fantastic!!! Auriy, Lydia, and Jose are great at their jobs and really do a great job at entertaining and engaging the guests!!!! This ID really a first class resort!!!
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Review collected in partnership with riu.com
Date of stay: July 2021
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Jodi P wrote a review Jul 18
Papillion, Nebraska7 contributions
The entertainment staff was wonderful.Jose was absolutely a joy. The dining and bar staff were also fabulous. The front desk staff were terrible. They were not informative when checking in. Staff on duty usually didn’t have a person that understood English so getting directions was hard As for Covid testing, testing was fine but results came back in an email and had information wrong. Front desk told us to contact them through WhatsApp- I am still waiting for them to respond. Ended up having to go to another resort to have them correct the information
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Date of stay: July 2021Trip type: Traveled as a couple
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Maggy2513 wrote a review Jul 12
Miami, Florida1 contribution1 helpful vote
Our stay at the Riu was excellent. The rooms & hotel were spotless. The staff is very professional & always attentive. I would highly recommend this hotel & plan to return in the future. The staff at the pool were always attentive, after a day they knew what we liked to drink. They were always available for refills for our drinks. The pool adminators were great. I highly enjoyed the daily activities. Such as pool exercises, dancing lessons, bingo, golf etc. The pool was spotless.
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Review collected in partnership with riu.com
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Brian A wrote a review Jul 11
1 contribution
My wife is gluten free and not in an annoying way, just an if she eats gluten she’s in pain for a day and a half way. We’ve been to many all inclusives in different places and they’re usually great about it and even if not, she can usually find something to eat that’s not seafood. Here no one seems to even know what gluten free means, which honestly is fine, we know to look at the menus ahead of time to figure it out on our own anyway as it’s our responsibility. We found that the steak house had a great grilled chicken option and I love steak so win-win, right? The restaurant is supposed to be open from 6:30pm to 10pm, so we arrived at 8:45pm and were told they were no longer seating for the night. 9:45 I would understand but a full hour and 15 minutes before closing? Seems absurd. This left us to the buffet which is fine for a pick at things lunch but wasn’t very good for a substantial dinner. After that disappointment we ran over to the neighboring Riu Bambu which also had a buffet restaurant open until 10, and they had an amazing roasted turkey (there was no menu - this was completely by chance but day not completely ruined). I don’t expect everyone to cater to every dietary need, but when we do our due diligence to plan our meals based on the menu it’s extremely disappointing to get there and be told we can’t be seated though there’s over an hour until close. We would have planned differently had we known. We’ve been to sandals, grand palladium resorts, jewel resorts and they are all more than willing to make something special for allergies and intolerances, where here they point to the menu. We did what we had to in order to find the right food and were turned away because they closed early. It’s not even that we needed the special accommodations I alluded to at other resorts, just stick to the posted times Updated to include this: I don’t think I’ll ever stay at another RIU again. As I mentioned previously, it is gorgeous, maybe the prettiest resort I’ve ever stayed at. That said it is very confusing. It is not clear which of the RIU hotels you have access to and what kind of access you have. We stayed at the adults only palace Macao. It appeared that when staying at this hotel - the only adults only one of the 5 on the complex - that you would have full access to all 5. We found out (after eating dinner with no problem the first night at Palace Bavaro) that we only have access to the “club” level hotels (and not the one we ate at on night one) which is fine. 3 resorts was still plenty. We asked the person welcoming everyone at the main entrance and he confirmed. Perfect. We go to eat at the Mexican restaurant at the Bambu (the level below us next door) and were turned away. We were told we need a special reservation, mind you all of RIU’s literature says no reservations are needed. Apparently it’s only at your resort that this is true and you can only eat lunch and drink at the neighboring hotels without this invitation. We asked multiple employees for clarification and got nothing but conflicting information. Not only are the cross resort rules not clear, not written anywhere (at least that I could find), but the employees aren’t even clear on them. I do commend the front desk staff on assisting us the best they could, but it was pretty frustrating, since our resort only has 3 restaurants open each day and Bambu next door has 4 others and we wanted some variety. It’s a shame, becuase this resort is so beautiful and if the rules were clear we would have changed everything. The experience was less than ideal and a lot of walking back and forth from hotel to hotel to get the run around. On a positive note, Angel, the bar tender at the pool was incredible. Super friendly, funny, always knew our drinks, and came up with a couple he thought we’d like and nailed it! Danny at the lobby bar was awesome, too. Always prompt, super nice, and his drinks were spot on!! These two saved the trip!!
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Date of stay: July 2021Trip type: Traveled as a couple
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Macao
Responded 2 weeks ago
Dear Brian, Thank you for choosing to stay with us and for taking the time to make us aware of your concerns. Normally, RIU hotels offer products suitable for celiacs that our staff can point out, but complete menus are not always available due not all destinations have easy access to products that suits dietary needs. Therefore, we always encourage our guests with special dietary needs to inform when making the reservation and also beforehand the hotel reception, so that, on the day of your arrival, we have food with the right characteristics. However, we sincerely apologize for all the frustrations you experienced during your stay with us, and we assure you that your experience is not the typical experience for most of our guests here at our hotel. Please know that we appreciate you and your feedback, and have shared your comments with our management team. We appreciate the opportunity to investigate these concerns further, in case our standards have not been fulfilled at some point, and to ensure that they are resolved for our future guests. To end on a positive note, certainly, your compliments will be shared with our friendly team members who you were kind enough to single out by name. We regret to see that you probably won't stay again, which is very disappointing, and we are really sorry that we let you down with your experience. Perhaps you will give us another chance to prove that we can do better next time. Sincerely, Hotel Riu Palace Macao Online Reputation Manager
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PRICE RANGE
$177 - $391 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace macao hotel punta cana, riu palace macao punta cana, rui palace punta cana, riu palace punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
364
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Frequently Asked Questions about Hotel Riu Palace Macao
Which popular attractions are close to Hotel Riu Palace Macao?
Nearby attractions include Bavaro Beach (2.0 miles), Escapology (4.5 miles), and Vivaldi Cigars (4.4 miles).
What are some of the property amenities at Hotel Riu Palace Macao?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Palace Macao?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Palace Macao?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Macao?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Macao?
Conveniently located restaurants include Montserrat Manor Restaurant, Chic Cabaret & Restaurant Punta Cana, and Herman 311 Bar & Restaurant.
Are there opportunities to exercise at Hotel Riu Palace Macao?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Which languages are spoken by the staff at Hotel Riu Palace Macao?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Does Hotel Riu Palace Macao have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Macao accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.