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Playa Arena Gorda, Punta Cana 23302 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (6783)
Room & Suite (989)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Macao
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#61 of 153 hotels in Punta Cana
Location
Cleanliness
Service
Value
Travelers' Choice
The Adults Only & 24 H All Inclusive Hotel Riu Palace Macao opens all year round and is located on the beautiful Playa Arena Gorda beach, in holiday area Punta Cana on the Dominican Republic's eastern coast. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Punta Cana Airport PUJ (25 km) and El Cortecito (10 km) and invites you to explore the area. The hotel has 364 comfortably furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the gym. 4 outdoor pools, 1 children's pool, Water park "Splash Water World" . Day and evening entertainment, as well as our Pacha Discotheque. For lovers of gastronomy, we offer live cooking stations at our buffet restaurant, Japanese and Italian, Fusion, Culinary restaurant and Steakhouse, as well as 6 bars.
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Room & Suite (989)989
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Boating
Car hire
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Swimup bar
Poolside bar
Canoeing
Diving
Snorkeling
Tennis court
Water sport equipment rentals
Windsurfing
Entertainment staff
Evening entertainment
Table tennis
Waterslide
Nightclub / DJ
Taxi service
Spa
Massage
Salon
Adults only
24-hour security
Concierge
Currency exchange
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Cable / satellite TV
Bidet
Room service
Safe
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Ocean View
Languages Spoken
English, French, Spanish, German and 1 more
5,389Reviews1,278Q+A100Room tips
Traveler rating
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Popular mentions
Passenger60650557936 wrote a review Jan 1
6 contributions
+1
nice service in the hotel and beach area,great selection of food and really good quality and taste,very large and beautiful beach,a very good place and a quiet rest where silence quickly falls,I will definitely come back there
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Date of stay: July 2020
Location
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Juliet wrote a review Dec 2020
New York City, New York2 contributions1 helpful vote
one of our fav holidays of all times.Planned to book it for January, but turns out casino is not working (and its a big part of our vacation).For questions when will it open and if it will open stuff saying they don't know. Very sad. We checked other hotels in Punta Cana and all of them has casinos open. Too bad we will have to go on this vacation to another hotel company.
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Date of stay: December 2020
1 Helpful vote
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Macao
Responded 2 weeks ago
Dear Juliet, Thank you for taking the time out of your day to give us your feedback. We always strive to provide an exceptional experience to all our guests and it is always troubling to hear that we missed the mark. COVID is something that we take very seriously, and for this reason we have taken significant precautions in ensuring that we provide a safe and healthy atmosphere for our guests and team members. On our website we do indicate that in order to meet each country’s hygiene requirements, there may be some changes to each hotel’s services or facilities that differ from what is described. All the changes that may occur are only to ensure our customers’ wellbeing and peace of mind. However, please note that the Casino is run by a third company and not RIU. Please accept our sincere apologies for the inconvenience that has been caused, and how we handled this situation. We will be sure to work with our team to avoid inconveniences like this in the future. It is our hope to have another opportunity to serve you in the future and show you what a true RIU experience looks like. Please receive our warmest regards, Hotel Riu Palace Macao Online Reputation Manager
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jordan m wrote a review May 2020
2 contributions3 helpful votes
My partner and I went to this resort last year for 2 weeks. We are late 20's, we had a great room.. it was top floor at the corner with a lot of balcony space and you could see the ocean just slightly. The room was nothing special, it was clean and the maids done a great job every day. Food - buffet was really good as there is a huge variety. We ate at the fusion restaurant which was also nice. It has sea views which was quite romantic. Rest of restaurants were good too! Food was a lot better than we expected. Drinks - were ok. Nothing special. Pools - would be one of my only flaws with the resort.. the bar pool became known as the pee pee pool because people would be in their ALL day. So either get there early and move on or don't bother. The main pool was quite dirty, staff came and cleaned each morning but there was a layer of oil and scum on top of the pool. We stopped going in as did many other people. Theres is plenty of sunbeds, never had to go without one. We went on walks around the other resorts and to the little shopping village where you can buy all sorts of stuff. Theres some guys that wander the beach with monkeys and parrots etc if that's your thing you can have a picture or whatever with them. (We didnt) There are a few excursions you can do. Saona island I highly reccomend.. this will make your holiday. It is beautiful.. book it through the guy at the resort not tui and you will save money. Other than that theres isnt much to do, you cant go off resort on your own. The beach was ok, white sand nice water. Wasnt very clear but I think it depends on when you go as it was a tad rough when we went. The staff on resort are phenomenal, they cannot do enough for you and are super super helpful. I have a nut allergy and they literally went above and beyond to facilitate. All in all it was a nice holiday, very hot, nice people (mainly older than us) but not a lot going on. Great if you want a purely relaxing hols! But we like to have more options :)
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Date of stay: June 2019Trip type: Traveled as a couple
3 Helpful votes
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Macao
Responded Jun 4, 2020
Dear Jordan, Thank you for taking your time to share your wonderful review! It is a pleasure to read every single word from you and we are delighted to learn that you have enjoyed your stay with us. Please rest assured that we will share your feedback with our team as they will love to hear they made such a wonderful impression on you. However, we are very surprised by your comment about the pool as we are making a big effort to keep all areas of our hotel clean and well maintained including the maintenance of the swimming pools which are cleaned on a daily basis. Please rest assured that we will share your comment with our Management Team in case our protocols have not been properly met on this occasion. We cannot wait to share another wonderful experience with you. Meanwhile we gladly announce that more and more of our hotels are ready to receive guests again. We would be so happy to welcome you back in the near future to create more magical moments together! Stay healthy until then! Sincerely, Hotel Riu Palace Macao Online Reputation Manager
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Brenda Fontaine wrote a review May 2020
Cornwall, Canada81 contributions46 helpful votes
+1
We split our holiday and went to the Riu Palace Macao for the first week and the Princess all suites for the second week. It was the same price for each, so it was interesting to compare the two. The food was better at the Macao and it was fancier. The ambiance at the Princess was quaint and relaxing. I loved the turtles and birds on the nature walk in the neighbouring resort. If you are looking for pampering, good food, posh bars, go to Macao. The Macao had 2 very nice bars that reminded me of old Hollywood. The inside one was musty smelling but I got over it after a martini. If you are looking for a holiday that is more laid back, less dressing up, peaceful nature walks, go to the Princess. Getting sunbeds is not an issue at either place. The rooms are nice but the princess has suites The views are spectacular at both resorts.
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Date of stay: February 2020Trip type: Traveled as a couple
6 Helpful votes
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Macao
Responded May 12, 2020
Dear Brenda, Thank you very much for taking the time to share your experiences with us. We are very pleased that you enjoyed your stay at both hotels and could take many nice impressions with you. As we try to meet the individual wishes of our guests every day to offer them a wonderful holiday, we are of course delighted by your kind words. In the hope that we may welcome you soon again we remain with kind regards, Stay safe! Hotel Riu Palace Macao Online Reputation Manager
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Shelly wrote a review Apr 2020
Clitheroe, United Kingdom183 contributions30 helpful votes
+1
This was the first time at a RUI hotel and certainly won’t be our last! We did a lot of homework before committing to this holiday as this was a treat for us, and we have no regrets! This hotel is outstanding from start to finish. The rooms are cleaned to a high standard with fresh linen and towels daily. The food is amazing in the buffet and the restaurants, with wine served by the bottle if preferred. The daily activities around the pool and the beach are great to break your day up and meet people, with a great daily evening shows and live music. The grounds are lovely and this hotel has the best beach area along the stretch with waiter service. The staff are ALL amazing with great sense of humour! Special thanks to Davvid in the 24 hour lobby bar, Raul in the lobby bar too! The activity staff work so hard for all the guests with a special of Ruddy, Alexis and Elisa who tried so hard to teach us to dance lol the restaurant staff are also amazing and offer a great service, with humour! Sorry we can’t remember everyone’s name, but you are all amazing. An amazing holiday with happy memories 💕we can see why people come back year after year after year, as we may do as well! Thank you RUI Palaca Macao !
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Date of stay: February 2020Trip type: Traveled as a couple
4 Helpful votes
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Macao
Responded Apr 29, 2020
Dear Shelly, A big thank you for taking the time to inform us about your last stay. We are very honoured by the recommendation on Tripadvisor and your kind words about our hotel. It is nice to read that you were able to enjoy your holiday with us to the fullest and felt completely comfortable due to our fantastic staff and gastronomical offer. Our team is looking forward to creating more memorable experiences for you in the near future once these difficult times are over. Passion for travel is just taking a rest. Until then stay safe! Best wishes, Hotel Riu Palace Macao Online Reputation Manager
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PRICE RANGE
$177 - $391 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace macao hotel punta cana, riu palace macao punta cana, rui palace punta cana, riu palace punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
364
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Frequently Asked Questions about Hotel Riu Palace Macao
Which popular attractions are close to Hotel Riu Palace Macao?
Nearby attractions include Bavaro Beach (2.0 miles), Vivaldi Cigars (4.4 miles), and Escapology (4.5 miles).
What are some of the property amenities at Hotel Riu Palace Macao?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Palace Macao?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Palace Macao?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Macao?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Macao?
Conveniently located restaurants include Chic Cabaret & Restaurant Punta Cana, Montserrat Manor Restaurant, and Herman 311 Bar & Restaurant.
Are there opportunities to exercise at Hotel Riu Palace Macao?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Which languages are spoken by the staff at Hotel Riu Palace Macao?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Does Hotel Riu Palace Macao have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Macao accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.