I just spent 10 days at the Riu Macau. Weather was perfect. Staff was very friendly. Food was good. Rooms were kept clean. The pool bartender Bermuda and the pool server Angel went above and beyond and helped make the vacation more pleasant. Pool was clean and refreshing.
This is a very nice hotel!! It is clean, wel kept, and the employees ate wonderful!! Everyone goes out of their way to make you feel special and ensures that your vacation is great!!! The food is great, pool is beautiful and the view of the Caribbean Sea is just spectacular!!! The only thing that would be better would be if they removed the seaweed from the beach. The Entertainment Crew is fantastic!!! Auriy, Lydia, and Jose are great at their jobs and really do a great job at entertaining and engaging the guests!!!! This ID really a first class resort!!!
The entertainment staff was wonderful.Jose was absolutely a joy. The dining and bar staff were also fabulous. The front desk staff were terrible. They were not informative when checking in. Staff on duty usually didn’t have a person that understood English so getting directions was hard As for Covid testing, testing was fine but results came back in an email and had information wrong. Front desk told us to contact them through WhatsApp- I am still waiting for them to respond. Ended up having to go to another resort to have them correct the information
Our stay at the Riu was excellent. The rooms & hotel were spotless. The staff is very professional & always attentive. I would highly recommend this hotel & plan to return in the future. The staff at the pool were always attentive, after a day they knew what we liked to drink. They were always available for refills for our drinks. The pool adminators were great. I highly enjoyed the daily activities. Such as pool exercises, dancing lessons, bingo, golf etc. The pool was spotless.
My wife is gluten free and not in an annoying way, just an if she eats gluten she’s in pain for a day and a half way. We’ve been to many all inclusives in different places and they’re usually great about it and even if not, she can usually find something to eat that’s not seafood. Here no one seems to even know what gluten free means, which honestly is fine, we know to look at the menus ahead of time to figure it out on our own anyway as it’s our responsibility. We found that the steak house had a great grilled chicken option and I love steak so win-win, right? The restaurant is supposed to be open from 6:30pm to 10pm, so we arrived at 8:45pm and were told they were no longer seating for the night. 9:45 I would understand but a full hour and 15 minutes before closing? Seems absurd. This left us to the buffet which is fine for a pick at things lunch but wasn’t very good for a substantial dinner. After that disappointment we ran over to the neighboring Riu Bambu which also had a buffet restaurant open until 10, and they had an amazing roasted turkey (there was no menu - this was completely by chance but day not completely ruined). I don’t expect everyone to cater to every dietary need, but when we do our due diligence to plan our meals based on the menu it’s extremely disappointing to get there and be told we can’t be seated though there’s over an hour until close. We would have planned differently had we known. We’ve been to sandals, grand palladium resorts, jewel resorts and they are all more than willing to make something special for allergies and intolerances, where here they point to the menu. We did what we had to in order to find the right food and were turned away because they closed early. It’s not even that we needed the special accommodations I alluded to at other resorts, just stick to the posted times Updated to include this: I don’t think I’ll ever stay at another RIU again. As I mentioned previously, it is gorgeous, maybe the prettiest resort I’ve ever stayed at. That said it is very confusing. It is not clear which of the RIU hotels you have access to and what kind of access you have. We stayed at the adults only palace Macao. It appeared that when staying at this hotel - the only adults only one of the 5 on the complex - that you would have full access to all 5. We found out (after eating dinner with no problem the first night at Palace Bavaro) that we only have access to the “club” level hotels (and not the one we ate at on night one) which is fine. 3 resorts was still plenty. We asked the person welcoming everyone at the main entrance and he confirmed. Perfect. We go to eat at the Mexican restaurant at the Bambu (the level below us next door) and were turned away. We were told we need a special reservation, mind you all of RIU’s literature says no reservations are needed. Apparently it’s only at your resort that this is true and you can only eat lunch and drink at the neighboring hotels without this invitation. We asked multiple employees for clarification and got nothing but conflicting information. Not only are the cross resort rules not clear, not written anywhere (at least that I could find), but the employees aren’t even clear on them. I do commend the front desk staff on assisting us the best they could, but it was pretty frustrating, since our resort only has 3 restaurants open each day and Bambu next door has 4 others and we wanted some variety. It’s a shame, becuase this resort is so beautiful and if the rules were clear we would have changed everything. The experience was less than ideal and a lot of walking back and forth from hotel to hotel to get the run around. On a positive note, Angel, the bar tender at the pool was incredible. Super friendly, funny, always knew our drinks, and came up with a couple he thought we’d like and nailed it! Danny at the lobby bar was awesome, too. Always prompt, super nice, and his drinks were spot on!! These two saved the trip!!…