Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
El Riu Palace Macao, sĂłlo para adultos, 24 horas y todo incluido, está abierto todo el año y se encuentra en la hermosa playa de Arena Gorda. Consigue tu tarjeta de fidelidad RIU Class, gana puntos y disfruta de ventajas exclusivas. Los RIU Palace son los hoteles más sofisticados de nuestra cadena. Relájese en el spa o haga ejercicio en el gimnasio. Preciosas piscinas exteriores y parque acuático Splash Water World. AnimaciĂłn diurna y nocturna y nuestra discoteca Pacha. ÂżTe gusta ir a las mejores fiestas en tus vacaciones? ¡#RIUParty está hecho para ti! Para los amantes de la gastronomĂa, ofrecemos estaciones de cocina en vivo en nuestro restaurante buffet, un restaurante de fusiĂłn japonesa e italiana, un restaurante culinario y un asador. Y nuestros bares están siempre a su disposiciĂłn. Descubra nuestro servicio premium adicional: Elite Club by RIU
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Avenida Estados Unidos Playa Arena Gorda, Punta Cana 23302 Dominican Republic
Hotel Riu Palace Macao
4.2 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This hotel was wonderful. We spent five days and four nights at Riu Macao for my birthday. The first room we were given had some issues but upon speaking with the front desk, they immediately rectified the situation without hesitation by changing my room. They followed up later with a call to the room to make sure that it was satisfactory. The food was delicious and the drinks were flowing. Service during breakfast at the buffet is better when seated inside rather than outside on the patio.Twice while eating breakfast outside we weren’t offering anything to drink and once a server reached over my plate while I was still eating to clear away utensils that I had not used. Dinner service was excellent any of the restaurants on site no reservations needed. The beach was tranquil and clean with plenty lounge chair between the palm trees to provide shade from the sun. Tip: If you want cabana around the pools, you need to claim them by putting out your towels, sunscreen, books, etc., between 6 and 8 AM. The main pool is peaceful all day long with the entertainment team offering different activities and games throughout the day. George was a favorite. He was always checking on us getting us involved in different activities. He was an absolute blast. My personal favorite spot was at the pool bar. Personal opinion, but they have the best mamajuana on property there. Bermudez… He is good time, love, a bartenders bartender, attentive, and definitely a reason to look forward to coming back. A lot servers need training on how to properly pour bubbly into flutes. It was time consuming and painful watch as they overflowed because they simply didn’t know to tilt the glasses. We didn’t know if we were going to do an excursion this time around to DR because if you don’t pick the right vendor, it can definitely be a little sketchy so we didn’t book anything in advance while at the beach one afternoon we saw the party boat leaving and we were a jealous. We made our way over to the Scuba Caribe on property. They offer a ton of excursions at fair prices you’re not gonna get ripped off. We did the party boat the next day for $49. It is three hours of pure fun with snorkeling half hour and stop to see some dolphins then off to shallow pool where all the party boats gather for a good time with vendors that sell everything from $5 coconuts to $40 combo plates of grilled shrimp, chicken and lobster. They only serve rum, cola, water and chips on board the boat. They owe us not a dime.
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Review collected in partnership with riu.com
Date of stay: September 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Director, Owner at Hotel Riu Palace Macao
Responded Oct 4, 2024
Dear Clarissa S., It is so nice to learn we are doing a good job and it is appreciated by our wonderful guests. Thank you very much. We are really pleased to learn you enjoyed your stay and the Riu Parties. Looking forward to hosting you soon! Warmest Greetings, Clarissa, Hotel Riu Palace Macao Online Reputation Manager
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Absolutely brilliant hotel with the best staff.. Would 100% come back again it's one of the best hotels I've been to with amazing friendly staff and plenty to do. The fox was great and plenty of places to choose to eat. The entertainment was absolutely brilliant and the beach is beautiful we couldn't have asked for more.
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Date of stay: July 2022
Value
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Macao
Responded Jun 29, 2023
Dear laurapV2571LR, Thank you for your comment, We are happy to hear that you left with such a good feeling about our facilities and we are very pleased that you appreciated our work so positively. For our part, we hope that you will visit us again soon, so that we can offer you a 100% wonderful experience. Yours faithfully, Hotel Riu Palace Macao Online Reputation Manager
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My husband and I arrived at the hotel prior to check in time. We left our luggage at the front desk and went to the buffet to eat lunch. After lunch we returned to the front deck to check in, then proceeded to our room. Upon entering the room, we noticed that there were 2 full size beds. I immediately returned to the front desk to request a room with a king size bed, the front desk person was happy to assign us a different room with a king size bed. The rooms at this hotel were refurbished in September 2023 so the room was still in very good condition the bathroom was spacious, and the shower was very nice.
Restaurants- During our stay we ate at the steakhouse, the Italian restaurant and of course the buffet restaurant. The food was really good, and we were pleasantly surprised that the food at the buffet restaurant was good too. The buffet restaurant had a wide variety of food to choose from. ***I would suggest that they put hand sanitizer dispensers in the restaurants, especially in the buffet area so that you can sanitize your hands prior to making your plate of food.***
Entertainment- The nighty entertainment was okay. One night they had a show which featured a 90's Rock and Roll tribute which was pretty good. We did attend the Rui Party one night, it was a Neon themed party. The Rui Party was PACKED, sooo many people!! The one issue that I had with the Rui Party was the DJ. Since the party had a lot of guests from the US and UK, I felt like the DJ should have been more diverse with the music that he played. The DJ played Reggaeton and Latino music for the entire party. Not that I have anything against those types of music, but a good DJ reads the crowd and tries to cater to all of the guest by playing several types of music.
CON- This hotel has an issue with PIGEONS (flying rats as we call them)!!! Our room was on the 4th floor and since this hotel has an external hallway/corridor at night the pigeons would perch at the tops of the columns under the overhang. Near the columns and on the corridor ground/floor there was pigeon poop, this was gross. ***To remedy this pigeon issue, I would suggest that the hotel installs some type of screen/netting so that the pigeons can't get to the columns or install bird spike stipes to deter the pigeons from being able to perch at the top of the columns.***
Summary- I enjoyed my stay at this resort, minus the pigeons. I would stay here again but NOT on the 4TH Floor, unless they do something to prevent the pigeons!!
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Date of stay: September 2024
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Director, Owner at Hotel Riu Palace Macao
Responded Nov 12, 2024
Dear D G, Thank you very much for your stupendous evaluation. It is very rewarding to read it. Our staff do their best to make our guests’ stay as pleasant as possible. Pigeons are capable of switching between two tasks as quickly as humans -- and even more quickly in certain situations. They help clean the environment by eating large amounts of waste. Pigeons know who you are even after you change clothes, and are more likely to get out of your way if you've shooed them in the past. Hoping this helps. Your comment will be shared. Kindest regards, Hotel Riu Palace Macao Online Reputation Manager
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My Husband and I booked our honeymoon stay at the Riu Macao and spent a week with them. They decorated our room with balloons and gave us a little gift of a canvas painting which was a lovely keepsake touch. The rooms are cleaned daily and sheets also turned down later in the day. The room facilities are excellent (couldn't turn the AC off so night time was cold but when asked for a blanket we got one) Room smelt musty but think it's because the AC is on all the time. The entire place was clean. Swim up bar pool- we used once but when our rep told us guests urinate in it we chose not to use again. Food- we have frequented many RIU hotels in various countries and we were surprised no HP brown sauce in this one. We went to the Italian and had a steak and lamb but I couldn't eat my steak as they it was cooked alongside the lamb on the grill qnd I absolutely hate lamb, had I known I would have asked to cook them separately Went on the trip to Saona and really enjoyed this, on return I was tired so my husband ate alone whilst I went bed and he was in the crystal restaurant, another guest had a lot to say to my husband because he was sat watching highlights on his phone of a game. If people want quietness they should order room service if you ask me. Overall we had a good time and have the beach romantic meal booked tonight before we venture home. Thank you to each staff member for looking after us so very well.
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Date of stay: June 2024
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Trip type: Traveled as a couple
Room Tip:Â The shops nearby seem to make prices uo and charge more when you use your card so take cash
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Director, Owner at Hotel Riu Palace Macao
Responded Jul 5, 2024
Dear BerniiM75, We are delighted to learn you liked it. It is very gratifying to read that our lovely guests are pleased with their stay. We will continue to improve in order to offer a memorable experience. Your remarks will be taken into account. Wishing to welcome you again soon! Warmest Regards, Hotel Riu Palace Macao Online Reputation Manager
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We have just arrived (March 30) from a week-long stay at this establishment. We were looking for an adult and quiet site, and this was the case. A small resort with 400 rooms, just a few minutes' walk from the stunning Arena Gorda beach! During our visit, there was very little algae and people were picking up what little there was. Although there are no palapas at this resort, there are enough mature palm trees to make you comfortable. And, great luck, there is no need to show up very early in the morning to reserve a place, which lightens the pace! We showed up there stress-free in the mornings with our latte around 7:30 a.m., sometimes even a little later (we're early risers anyway) and we took advantage of the same location all week. Even for swimming pool enthusiasts, there is always room. You don't need to stress!
Enchanting site, clean with an almost universal quality of service that I have not seen elsewhere! On the entire site, only the attendant at the coffee counter was not very welcoming or smiling when we visited. We only went there once, don't really want to go back... But everywhere, they make you feel like you're very important, welcoming you with a smile. They have a good memory of customers and their preferences! One wonders how they achieve this. The service at the buffet area is exceptional.
For our taste, the food was excellent both at the buffet and in the Ă la carte restaurants. All week we ate very well. Although the service is very fast, the dishes follow each other at a pace that I would have liked to see reduced, the food is very good, the service attentive and efficient.
The room was spacious, and everything was recently renovated. Problem with the shower the first evening and the next morning, but everything was fixed quickly. We had a visit from a creature that no one wants to bring in their luggage (a cockroach), but the room was dewormed and we had no other visits of this nature! They offered a room change, but we liked our location and we gave it to the runner, as they say, and it was a winner.
For animation, there is a little. Twice on the beach, but depending on where you are sitting, you don't really realize it. Also a bit about the swimming pool for people who appreciate that kind of thing. RIU are very brilliant in this approach, as they offer a set back site for evening entertainment with swimming pool, foam and such (I assume, but we didn't go). It is accessible to the 4 RIU complexes in the area. On the site, in the evening, a little entertainment, but nothing wild!
In short, a stay that we really enjoyed, to the point where there is a chance that this destination will be chosen for future trips, as we enjoyed it so much. Their ranking is consistent with the quality of the service offered. But let's not forget that a Dominican classification may not be similar to what we find in North America or Europe. Let's keep an open mind and enjoy their welcome, their service, the beauty of the environment.
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Date of stay: March 2024
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Upon check in everyone around us had been given welcome drinks but we weren't offered anything. The associate verified our information and handed us (2ppl) 2 room keys and 1 towel card (we were able to talk the towel guy in to giving us a 2nd towel) and told us to look at the app for everything hotel related. She didn't even direct us as to where to find our room, I had to ask, where do we go. The room and property were very clean however, if you're used to towels in cute shapes on your bed everyday you won't find it here. Most days they fanned out my PJ's like a bow in the middle of the bed. There was no bedspread, only a sheet. I found a cheap blanket in the closet we were able to use. The food was probably the most disappointing part of the vacation. They rate this as a 5 star resort but I would give the food 2/3 stars at best and the selection was terrible. We did visit the Riu Bravo right next door for lunch, the food was much better, and they had way more to offer however, you are only welcome during the day and stuck with the sub-par dinners. The RIU parties were conveniently located to this property, others had to take a bus but it was only a 5min walk. We were looking for a quiet, low key, relaxing vacation and that's what this property was. The pools were chill (even the one with the swim up bar). The entertainment staff did their best to get people involved in activities and were very up beat. If you're looking for something a bit more lively/loud the swim up bar pool next door (which you can use) offered that. Across the board, there was a very strong language barrier, asking questions about anything was a struggle. Also, something I have never experienced before was there is no store on property. I don't know what you would do if you forgot something but literally, no where to buy anything, even sun screen.
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Date of stay: December 2024
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Trip type: Traveled as a couple
Room Tip:Â Go next door for lunch, they have a "food court" next to their pools with lots of options.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Director, Owner at Hotel Riu Palace Macao
Responded Jan 17, 2025
Dear Jenny K., Thank you very much for taking time to tell us about your stay. We offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we can assure that we do check daily our food offer, combining quality and variety catering for all tastes. We do our best to provide an excellent service experience, therefore, it is disappointing to read that you found aspects to be below your expectations. Your review will be revised further, as we hope that you will give us another chance to host you and to redeem your confidence in us. Best Regards, Hotel Riu Palace Macao Online Reputation Manager
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I would definitely skip this property and choose another one for your visit to this resort. I booked a “Elite” package for this stay for the 5 days. The pick up transportation is horrible, it would be worth the $40 taxi rides. The rep at the airport had us waiting for other passengers who flight hasn’t even landed yet. After being very persistent he finally agreed to drop off us off, the shuttle does make several stops along the way. Upon checkin I was escorted to the Elite lounge and that went pretty smooth. Upon my arrival to my room, I was suppose to get champagne on ice delivered which never happened after calling 3 times throughout my stay, personally speaking with Laysha at the customer service desk who always was rude with attitude who promised it was coming just wait, it never came the entire five days. Moving on when I checked into my room, it wasn’t cleaned, the floor felt gritty, the bathroom wasn’t clean, and when I pulled back the sheets there were stains. I immediately went to the front desk to advise I asked for another room, they said they could not change me for 3 days and housekeepers would be up. After wondering around for 5 hours around 8pm they finally came to change sheets. After a super long flight starting my day at catching a 5am a nap would of been nice. I was underwhelmed by the buffet, so I ate at the elite Resturant and other restaurants daily. The beach is beautiful from a distance, but once you get on the beach you are constantly harassed by vendors with animals wanting you to take a picture, women hounding you to give you massage even when you have earbuds in your ear they touch you to get your attention, vendors selling trinkets the entire time, I couldn’t even enjoy sitting in silence reading a book. There is a lot of seaweed in the beach and it wasn’t very clean at all, the beach chairs were also very dingy m. I was also surprised that this resort like the other ones didn’t have security present. This is a smoking hotel and it seemed like everywhere you went especially by the pool a lot of smokers. It also seemed like anytime I went to the front desk or anyone standing in front of me to ask a question, the front desk was very short and kirt as if we were bothering them. Otherwise I had a great time in DR away from the resort. I will NOT be staying at this hotel ever again when visiting the DR. The extra money for elite was a total waste money, it’s not worth it at all. Also not there are not elevators to get to your rooms.
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Date of stay: November 2024Trip type: Traveled solo
Room Tip:Â Best advise is to book at another hotel. Customer service here is horrible and smokers...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Director, Owner at Hotel Riu Palace Macao
Responded Nov 21, 2024
Dear mysfyt2015, Thank you very much for staying with us, we really appreciate you took the time to write your evaluation. Our guests’ opinions are important, since they help us improve our services. As we strongly believe that our guests come first, we are sorry to read that we did not get everything right. We will take your feedback into consideration, please accept our apologies, the management will be notified. Hoping to serve you again. Best Regards, Hotel Riu Palace Macao Online Reputation Manager
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When we first arrived we were given an occupied room. When I walked in, somebody else’s belongings were in the room and it wasn’t clean. Thank goodness they weren’t there. We stayed at this hotel for a total of 6 nights and our room was only cleaned twice. Once the first day and once the day before we left. Other times only our beds were made at night, well after 8pm when we were out. Which only made it more of an inconvenience because we had to un make our beds to go to sleep. I called the front desk several times one afternoon and there was no answer so I had to ask one of the cleaning staff members that I saw cleaning the stairway for toilet paper and towels because we didn’t have any left. We had to use the tissues that are attached to the wall in the bathroom. I can’t tell you how many times I saw other rooms getting cleaned and for some reason mine was skipped. Oh and I should probably mention that we placed the green sign on the door stating that we wanted our room cleaned every single day. The property has sick, stray cats that live outside and one night while walking back to my room there was a trail of vomit right from one of the cats that had gotten sick. The hotel room as well as the restaurants have a very distinct, moldy smell. El Patio restaurant was pretty good, it’s buffet style so you’ll probably find something you like. The Italian Restaurant was terrible and the dessert tasted like it was served out of a kitchenette in a motel that runs by the hour. The Japanese restaurant, Kabuki, however was very good. I didn’t try any of the other restaurants. The pool area is beautiful to relax by. If you don’t want to live at the swim up bar and want a drink you’re better off walking up to the bar and getting drinks yourself because the staff will either forget or take a really long time to come back. The activities staff was so inappropriate. When they come around to ask if you want to participate they make kissing noises similar to as if they’re calling a dog. The pool parties at Riu Bambu are so much fun and a really good experience. Check ahead of time which themes they will have to make your experience even more fun. That was probably the best part of our stay. A few years ago I stayed at a much smaller resort called Alsol Del Mar in Cap Cana which was the only comparison that I had and that property had amazing food, beautiful rooms and the staff could not do enough for us. That’s what made me come back to Punta Cana a second time. Hotel Riu Palace Macao is one of the main reasons I would never return to Punta Cana.
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Date of stay: August 2024Trip type: Traveled with friends
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Response from Online Reputation Director, Owner at Hotel Riu Palace Macao
Responded Aug 19, 2024
Dear amv114, Thank you for choosing to stay at Riu and for taking the time to share your feedback. We strive to exceed our guests' expectations and create exceptional experiences. It is clear from your comments that we fell short of providing the satisfying stay we aim for on this occasion. Please be assured that your concerns have been forwarded to the relevant department. We sincerely hope you will consider staying with us again, giving us the opportunity to deliver the enriching experience you deserve. Wishing you all the best, Hotel Riu Palace Macao Online Reputation Manager
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It is a hotel that meets everything. The room was new and had all the necessary amenities for a comfortable stay. The entertainment team is always attentive, they are super warm and we really enjoyed the entertainment, thanks to Day, Aneury, Urne, Idauri, Valentina, Nicol and Willy. The food was phenomenal, if there are things to improve, in the a la carte restaurant the only one we didn't like was Krystal, and the strongest and with excellent food (except for the ramen which was very ugly) was Kabuki, which is Japanese. It is a hotel very much intended for the retired North American public, we feel the live shows and musicians are very mediocre and lack a lot of quality, the one with Michael Jackson loved the dancers, the magic one always repeated the same trick in different ways, the international one, without words, the only one we really enjoyed and appreciated was the show where they sang old songs live, tremendous talent. Special thanks to our friend Adony from the Cuban bar who prepared excellent drinks and to Daniela from Colonial who made us laugh and was always looking out for us. The beach was beautiful, super well-kept compared to others and there were always chairs available everywhere, even at the pool. Bring money for tips, it is important for Dominicans, even if it is minimal, this does not interfere with the treatment, they do not make a difference to this hotel, everyone serves you with a smile and is super helpful, it is important to reward that and help.
Things to improve: They cannot charge for pool and foosball at the sports club, it is all inclusive. The specific sushi that was served at the Buffet was very ugly. The pasta could be improved. Everything sweet (that is not bread and pastries, that was 10 points) lacks quality and feels a little artificial, but it also depends on each person's tastes and culture, I suppose. The noise in food places is quite annoying to talk to others.
If you like to party all day, this is not the hotel for you, but if you want to relax and occasionally party, the hotel has the Riu Party outside of it, which is great, because it prevents people from bothering the hotel.
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Date of stay: February 2024
Value
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were welcomed with a punch while checking in. We were in room 4008. It was clean but a bit damp and a few times smelled like sewer. I brought Damp rid bags (Lavender scent) and hung one in the closet and one in the bathroom. They seemed to help, and by the end of our weeks stay, we were about half full. Our chamber maid was creative and left us flowers in different places and folded towels for us. She was in our room about twice a day, once to clean and once or twice for turndown/touchup service. Through the app, I requested an iron, and it arrived pretty quickly. The grounds are well kept. I did not experience any issue with mosquitos or any other bugs, but our friends said they did have some issue with bugs in their shower one morning. We were there from Feb 21st and departed March 1st. Our favorite dinner restaurant was a tie between Kabuchi's and the Pancho's steakhouse. The food was okay at all places but the service was the best at those 2 places in our experience. There is a walking path to a shopping area about a 5 minute walk (go out to the beach walk and go left). There are a variety of good for sale and a pharmacy. There are vendors that do approach you while on the beach with their products, and we had great service for drinks the day we had a beach day. There are plenty of lounge chairs and umbrellas. We did a free scuba lesson in the pool to see if we would like it enough to do a tour, and we had some that did not care for it, so we did not book it. My husband tried to windsurf, but the staff ended up taking the equipment away from him with no words or guidance. (This was the only time we received questionable service). Getting off and on property was easy. We booked all except 2 excursions through trip advisor and had pretty awesome drivers who spoke decent enough English to communicate. The bar staff in all the bars were wonderful, but no one stood out as exceptional. The entertainment staff was great at getting people involved in activities. Darts, bowling, plinko, and corn hole were just a few. Our checkout was quick and easy, and we, of course, did not want to leave paradise.
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Date of stay: February 2025Trip type: Traveled as a couple
Room Tip:Â Bring lots of sunscreen & aftersun lotion. Don't lose your room/towel cards they will charge you...
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Download their app. The entertainment schedule is on the app. Also, if you are at Palace Macao, you can go to all the other RIU resorts in that area (Palace Bavaro, Bambu, and Punta Cana). We did that so there are plenty of options. The evening main shows (sometimes they have musicians or DJs before the main show) are about an hour or somewhat longer depending on the type of show and then the entertainment crew gets everyone dancing until about 11. It was kind of hit or miss on quality/interest (why we went to other resorts). I liked the Vegas show the best - also liked the circus (at other resorts) and magic show. There is also the disco. I don't remember a lot of live music, but there is always something going on to entertain you.
There are four floors in the main building at the RIU Palace Macao. There are two elevators. There are also two additional two story buildings and I don;t believe there are elevators there. I don't have any info about the superior junior suites.
"Bring lots of sunscreen & aftersun lotion. Don't lose your room/towel cards they will charge you for them. Bring a tumbler w/ a straw for drinks (they don't have them). "
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.