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Playa Arena Gorda, Punta Cana 23302 Dominican Republic
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Macao
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#72 of 195 in Punta Cana
Location
4.6
Cleanliness
4.5
Service
4.5
Value
4.2
The Adults Only & 24 H All Inclusive Hotel Riu Palace Macao opens all year round and is located on the beautiful Playa Arena Gorda beach, in holiday area Punta Cana on the Dominican Republic's eastern coast. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Punta Cana Airport PUJ (25 km) and El Cortecito (10 km) and invites you to explore the area. The hotel has 364 comfortably furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the gym. 4 outdoor pools, 1 children's pool, Water park "Splash Water World" . Day and evening entertainment, as well as our Pacha Discotheque. For lovers of gastronomy, we offer live cooking stations at our buffet restaurant, Japanese and Italian, Fusion, Culinary restaurant and Steakhouse, as well as 6 bars.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Boating
Car hire
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Canoeing
Diving
Snorkeling
Tennis court
Water sport equipment rentals
Windsurfing
Entertainment staff
Evening entertainment
Table tennis
Waterslide
Nightclub / DJ
Taxi service
Spa
Massage
Salon
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Cable / satellite TV
Bidet
Room service
Safe
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
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Claire W wrote a review Jun 25
Pontypool, United Kingdom54 contributions44 helpful votes
The hotel was spotlessly clean and the cleaning staff were constantly around. Lots of choice of food in the Buffett restaurant, something for everyone. Tried the Japanese and Italian but have to say the steak house was the best, they made a great effort with balloons, flowers and birthday cake for one of the party. We didn’t use the pool bar pool much, too loud and people not getting out to use the bathroom. Plenty of room in the other pools and didn’t have problems getting a sun bed. Staff were friendly. Never been abroad and saw so many holiday makers taking part in the activities. Animation staff were good and didn’t pressure you if you didn’t want to take part. The only downside after travelling and being tired a welcome drink would have been good. We were a party of 4, booked under 1 name and the rooms weren’t on the same floors.Also the room didn’t have a very good outlook looking out over Caribbean street sheds.
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Date of stay: May 2022Trip type: Traveled
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Deidre Rowe wrote a review Sep 2021
Roanoke, Virginia37 contributions17 helpful votes
+1
Hotel's Favorite
Where can I begin? If we would have really followed every review we read beforehand we would have really missed out on something great. We enjoyed everything from check-in to checking out and really wish we had booked more days then we did. This was for my best friend’s Girl’s trip birthday getaway. It was our first time to a Riu Resort and first time to Punta Cana and it was nothing more then amazing and breathtaking. Yes, I will say the resort could use some renovation but, the way we seen it who really goes to sleep on vacation. But, that’s was our preference. The upside to it you can also, visit and dine at 2 other resorts near by. We only got to visit Riu Palace Punta Cana to check it out to bring the husbands and children for vacation. And what we seen was fabulous. Some previous reviews stated that services was not good. Well, we must say that you as a guest must have been having a rough day because, every pool server, dining server and bartenders was more then happy to assist us and with a smile. And to name a few Alexkayra she was a gem and a very delightful person. Isidro was with us every morning for breakfast always greeted us with pleasure to see us every time. Even with the face covering due to COVID we could tell he was greeting us with a smile. And Domingo along with the other 2 was our dinner servers it was so hard to decide who you would dine with because, they all was so great! We must say we was happy to get to see and visit Punta Cana but, sad to leave the beautiful island so quickly. But, yes Punta Cana Riu we will be back!
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Date of stay: August 2021Trip type: Traveled
14 Helpful votes
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Lauren Elizabeth wrote a review Jun 25
England, United Kingdom5 contributions7 helpful votes
+1
We loved our stay at this hotel. The staff were friendly and relaxed, always willing to offer a helping hand. Many of them are locals so can give some insight into the local towns and culture. The restaurants were all beautiful, especially the Japanese restaurant which served some amazing dishes. Drinks were fantastic, especially the cocktails! The beach was absolutely gorgeous, with great views of the sunrise on white sand and crystal clear blue sea. Some of the activities include kayaking and catamaran, which were really fun. I had my hair braided at the spa, the lady did an excellent job and made interesting conversation about local life. The room was spacious and cool, with fantastic room service and lovely views of the gardens. We did some excursions up to the mountains and local villages, and one to Bacardi Island with whale spotting on the way out. The tour guides were knowledgeable and friendly, and they made for some fantastic days out. Overall an amazing stay, would definitely return and recommend to anyone considering the hotel. Happy travels!
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Date of stay: January 2022Trip type: Traveled
Room Tip: Beware of the mamajuana drink, this was lethal if you had more than a few shots!
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traceywX6157BJ wrote a review Jun 25
Nottinghamshire, United Kingdom1 contribution1 helpful vote
From start to finish our 14 days at the Palace Macao were fantastic. We had a smooth check in and in celebration of our 10th Wedding Anniversary and my Husbands birthday we were upgraded to a fabulous room (which was cleaned ever day) with excellent views of the beach. Staff were friendly and couldn't do enough for you. Food excellent, there were 4 in our party and we never struggled to find something tasty to eat. We always study reviews on trip advisor before we book, we understand the people do have negative experiences but in our opinion it was a fantastic hotel and would definitely book to stay again.
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Review collected in partnership with riu.com
Date of stay: June 2022
Value
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Paul Carr wrote a review Jun 24
Earl Shilton, United Kingdom173 contributions55 helpful votes
+1
This is our 3rd visit to this hotel so we must like it. To set the scene, we are in our late 50s/60 so the idea of a relaxing adults only hotel appeals to us. On arrival we were upgraded to a sea view room (3252), we weren’t  told why but assume it was because we are returning guests and gold Riu Class members. Rooms – As many visitors say, the rooms are dated and need some attention. To me, covid lockdown would have been the ideal time to do this but perhaps local health and safety issues prevented this... who knows. Our room was ok, a great view, clean and the air-conditioning worked ( this has been an issue on past visits) and we slept well. I say clean, and superficially it was, but if you look closer it is apparent that the turnover of guests must prevent the hotel from doing a deeper clean e.g. on top of the fans and light fittings. We first visited in 2016 and some of the things that needed attention then still need that attention. A draw front didn’t fit in properly, the insect net door to the balcony didn’t open properly and I nearly damaged my hand a few times opening and closing it. The mini fridge kept our drinks cold but when it started to cool the noise was  loud and would wake us up, and it needed defrosting. A light switch hadn’t been fitted properly, it was safe, but not what you expect from a 5 star hotel, even on local ratings. Add to this that the room door does not keep much noise out which caused us to be woken up when guests returned and decided to talk loudly before going into their rooms further down the corridor (usually at weekends).   Food & Drink – The food is lovely. The main restaurant is buffet and there is a good selection to choose from. Well presented, both at breakfast and dinner you won’t be disappointed. If you do fancy a change there are 4 a la carte restaurants you can visit and no advance booking is required, Italian, Japanese, steak and Fusion. In the Italian, the dish most people seem to go for is the lamb chops. They would be nice if you got the cutlets but unfortunately they also include chops from nearer the neck which are better braised than grilled and can be tough. Service could be better but still worth a visit. The food in the Japanese was better than we expected and the service was good, again, worth a visit but note the tempura portions are massive and the beef teppanyaki is the best meat we had whilst st the hotel. Krystal is a Fusion restaurant which we also enjoyed but we didn’t visit the steak restaurant. The beer is OK, although it sometimes tastes a little off from the Coral bar during the day. Wine is not so good but the cocktails are nice enough. One person worthy of mention is Elisbania (Elis) who generally works in the Lobby bar from late afternoon. This girl is a credit to the hotel, her customer service is excellent, she is friendly, always smiling and always looking out to see if customers need serving. I hope the hotel management can recognise and acknowledge her contribution. General – The hotel is spotlessly clean throughout and service is generally very good. The level of spoken English seems to be lower than on previous visits but this may be due to the effects of covid and subsequent recruitment. In our opinion, the best area for sunbathing is near the beach where you get a nice breeze and it is more peaceful and relaxing. The pool area is noisier, especially around weekends when Americans tend to visit and talk loudly and don’t  really know how to drink. The pool bar area is, unfortunately, somewhere we avoid at all costs because of the noise and drunken activities there......it’s a bit like when us Brits visit Magalluf or somewhere similar, and detracts from the “Adults only” selling point. When it is refurbished the hotel should restate its identity as adults only and get rid of the "party" element it currently promotes. There is seaweed on the beach as a result of nature washing it up, it doesn’t smell, as some people say, and it is regularly collected during the day. Yes when the tide is coming in there is seaweed in the water but don’t let that put you off. Sunbeds are plentiful at the beach even though some guests seem to put towels on 3 beds in one area, and towels on 3 others in 2 other areas, 9 sunbeds for 3 people.....shameful, so don’t be like them. Some more minor points – Tipping, a couple of dollars every now and then when you receive good service never goes a miss. Note though that we give tips for having received good service, whereas Americans seem to give bigger tips in order to receive good service which tends to mean the waiters etc tend to attend to Americans first. The hotel will say tips do not affect the service (which is generally good to be fair) but the big tippers seem to get priority. Breakfast tea is so weak, even after I add another teabag to the little pot so I gave up and now have the amazingly strong coffee instead. By the way the coffee in the 24 hour coffee bar is lovely, unlike the dry half filled sandwiches from there. To be fair the Animation team do a great job of entertaining, mainly around the pool bar. It is loud and looks fun for those who want to be involved. Not excessive and you can avoid it if you wish, but for the 18 – 40 year old it’s good fun. One final mini moan, we arrived on the 10 June and went to sunbathe on the beach area, hotel side of the path, there was a sunbed with some toiletries and a part full bottle of Coke so we avoided it assuming someone had reserved it. That coke bottle and toiletries were still there almost 2 weeks later when we left and had been added to in between times by a half empty bottle of red wine, a glass and 2 plates of half finished food that had been taken over by ants. The beach area is generally clean but the clearing of big things like this should be better. I hope I have been balanced in my review and have written this during the course of our 2 weeks stay, editing as appropriate if our views changed through the weeks. There seems to be more negative points than positive ones but the positive ones are big ones. Although I have given the hotel a 4 rating I was tempted to go with a 3 this time but thought that a little too harsh. It is the beach area, relaxation and good food that keeps bringing us back but we are getting a little tired of the tired rooms and the seemingly lack of desire  from the hotel to refurbish (there is the usual annual rumour that refurb will happen next year and this time we hear it is from Good Friday in  April 2023 ......we’ll see). That, together with the behaviour and noise emanating from our North American friends making it less relaxing than it used to be is making us think this may be our last visit here.............that said, never say “never” ( we probably would come back though).
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Date of stay: June 2022Trip type: Traveled
Room Tip: Sea view rooms get the sun in the morning.. Check everything works before unpacking.
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simonessex2017 wrote a review Jun 24
Essex, United Kingdom12 contributions7 helpful votes
We arrived in Dominic only 1 suitcase arrived with us 6 other people also lost theirs.no tui rep with a great amount of English to help.booking in to Macao quick.room right above outdoor restaurant very noisy didn’t unpack wanted to move next day.next day went to meeting explained about suitcase 2 reps present Dominican lovely other one took a picture of paperwork we filled in at airport and smiled and walked away.explained we needed to move so we were told to go to reception on way there we met our friends who we had traveled with they had already moved mattress was covered in black mould at reception they said they would have some rooms for us to look at in a couple of hours.went back picked up a set of keys the room was close to where we were already so asked for a room nearer to our friends so we could borrow stuff as half of ours was still in Gatwick got some more keys recognised the number it was our friends old room thought they might have got a new mattress pulled back sheet yuk still black mould whole room sprayed with bleach!went back to reception I don’t think they realised they were our friends so now they got the posh keys out a separate block with jacuzzi bath we took it.laying at the pool a couple of days with loud music all day was not what we needed I tried to speak with one of the animation team to turn it down but he just said don’t understand and walked away.as all the animation team were so young they just wanted to make sure the younger people had a good stay lots of other people we spoke to also said it seemed like a 18-30 holiday around the pools.the beach was the only place to get away from the music it was nice but covered in seaweed heaped up along the shore and couldn’t really enjoy the water.suitcase arrived 2 days late but we were glad we had got it.food was great except for steak house all of the hotel staff were very good.evening shows were in a damp smelling theatre next to the casino which had so many people around the hotel trying to get you to go in there it was annoying.toilet flush handle became very loose so I informed reception they said they would send someone straight away waited and waited no one came so took lid off and tightened up nut on flush handle never did see anyone.Not a relaxing holiday first and last Riu hotel stay now waiting for compensation for lost luggage and having to move rooms.
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Date of stay: May 2022
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Room Tip: Check the mattress
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Anonymous wrote a review Jun 23
1 contribution1 helpful vote
4* rooms - they are tired and in need of refurbishment but we may have been lucky as ours did not have a musty smell and plugs managed to work. Damp patch in bathroom not rectified properly but patched over for now. Mirror frames dirty and not straight and door frames still had squashed mosquito blood stains from the day we arrived!!! However, if you are unfortunate and have a room that is like some of those in the reviews already posted then fingers crossed you should get changed/upgraded and not charged. We heard that 6 couples all complained on the same day as they arrived and they all had upgrades by 1pm the next day some of them even to a suite. The staff my try to charge for this change/upgrade but these 6 people point blank refused to pay any extra and got it for free… stand firm push back a little and you will get upgraded/ better quality of room. 4* Al a carte restaurants because poor execution of cuisine they aimed to serve. It’s as though the chef has not mastered the art of cooking/making sauces & right balance of flavours etc Krystal - the Fusion Gourmet restaurant was the worst. - don’t have the scallops with pumpkin soup to start! Volare- The Italian restaurant - don’t order the Ravioli as it nowhere near cooked and looks like the sauce is a watered down weak tomato soup. Kabuki - the Japanese one - don’t order the Tempura as it’s just fish & chip batter, greasy with a few veg as a filling and prawns. It looks a huge helping but it’s awful. The Teppanyaki steak was a lovely flavour but the steak so fatty!! The Ramen had no taste at all. The sushi was lovely and beautifully presented. The Steakhouse restaurant was okay according to our experience BUT lots of people have actually said it was the best steak ever… but no steak knives provided so cutting into the steak was a bit of an issue A Couple we met have eaten at a number of RIU hotels and often stayed at the ‘Palace’ ones and they actually stated that this ‘Macao Palace’ is the worse one by far for the all the Al a Carte restaurants because of the standard of the cuisine! Maybe RIU need to send the head chef for a refresher course in making these different cuisines. 4* buffet restaurant as the food (meat, fish, chicken) was not seasoned/flavoured with anything however the ‘speciality meat/fish of the day was flavoured but often dry/ over cooked! Maybe if the joints weren’t so HUGE then that might prevent this?? Overall though the selection of food in the evening was vast and you could always find something to eat. Buffet at lunch time was repetitive and no variety really but one annoying aspect was that as it was in a different restaurant to where breakfast and evening meals are done, it was more open so birds would come in and sit and pick at the buffet food and staff would watch and smile etc and not shoo them away… I’m not a fan of eating vermin infested food and I’m sure they’re not either but they just look on!!! Buffet at breakfast was excellent - Smoothie bar, omelette chef, pancake chef, huge selection of fresh cut fruit….. No issues getting a table anytime you wanted to eat and the waiter service was great. 4* evening booked entertainment Michael Jackson show - brill dances but mimes the odd word. 60’s, 70’s & 80’s Retro show - singing & dancing to the music in that era Dominican Show - country’s dances Circus show - trapeze act Acrobatic show - very good Bingo, Karaoke 5* bar tender service around pool/beach/around the whole hotel 5* entertainment team enthusiasm and engagement especially ‘Smarline’ who was also known as ‘Smiling’ 5* All inclusive as optics and minibar and turn down service included - pity no in-room snacks like crisps/ nuts etc included or available Pool - 2 out of 3 pools are great, one has built in sunbeds in and it’s great sunbathing whilst in the pool, but the 3rd pool I.e the swim up pool is deffo ‘pee pee pool’ nobody leaves it to go to the loo. Often very very loud like a club 18-30’s but this is usually when the ‘loud Americans’ come over at the weekends thurs-Sun!! Feel sorry for anybody here over the American Independence Day weekend! Plenty sun beds, parasols and cabanas so never an issue to dash down to reserve etc. Beach is lovely but seaweed never collected but that shouldn’t put you off going on the beach. Plenty sunbeds there too as well as bar tender service. Would I recommend… only if you are not expecting much from A La carte dining and are happy with buffet every night or have only ever really gone 4* then yes I’d recommend as you can get this at a relatively cheaper price than most long haul 4* and so get a whole load more for your money and still have a fantastic time.
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Date of stay: June 2022Trip type: Traveled
Room Tip: Ensure fish meat and chicken is thoroughly cooked before eating as often it is definitely...
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sergio92022 wrote a review Jun 20
1 contribution1 helpful vote
This place is very nice, clean, and fun. We stayed for a whole week they have a lot of cool activities to do at the resort, like dancing, golf, pool parties at the party pool and at the pool bar. The food in the buffet is way better than at the steak house. The meat was very tough. The beach is just meters away so you can take a dip in the ocean. Although there was quite a bit of sea weed on the beach and in the water. Overall we had an exelent time here. thank you.
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Review collected in partnership with riu.com
Date of stay: June 2022
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Macao
Responded today
Dear Sergio92022, We wish to thank you. It makes everything worthwhile to learn about your great ratings and kind remarks! Our staff will be very pleased to learn about your feedback. Thank you very much for being our guest, Sergio. Lovely regards! Hotel Riu Palace Macao Online Reputation Manager
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Gforshal wrote a review Jun 18
Chicago, Illinois1 contribution
The only thing that would have made it better would been cleaning up the kelp on the beach more often. WiFi is also not good but since it was vacation I didn’t really care so much about the WiFi. I hope to return soon
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Review collected in partnership with riu.com
Date of stay: June 2022
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Macao
Responded 5 days ago
Dear Gforshal, Thank you very much for your words. Please note, certain times of the year seaweed can accumulate depending on the winds, however, the beach maintenance is done by the local authorities. We are sorry for the disturbance this caused. We look forward to welcoming you again soon. Best regards, Hotel Riu Palace Macao Online Reputation Manager
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CathyLP71 wrote a review Jun 17
2 contributions1 helpful vote
We had a excellent stay.The entertainment staff was AWESOME and fun.The housekeeping staff was AMAZING! Our room look AWESOME everytime we returned to our room.Honest.At one point we left our safe open in our room to come back to the closest door slide closed and EVERYTHING WAS INTACT! Our ONLY issue was the food was not hot it was always luke warm but was still delish.The only restaurant we did not care for was Krystals but the Steak house the chicken was to die for.Never had chicken so good in my life.Over all our trip the resort and staff all around were great!!
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Review collected in partnership with riu.com
Date of stay: June 2022
Value
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Service
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1 Helpful vote
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Macao
Responded 6 days ago
Dear Cathaleen M, We truly appreciate you taking the time to leave us your positive review. It delights us to know that your experience was noteworthy and it is such a joy to read your lovely words on our staff. Certainly we will share your feddback regarding the food temperature to our food&beverage manager. We look forward to hosting you again soon for another amazing experience! With our best wishes we remain, Hotel Riu Palace Macao Online Reputation Manager
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PRICE RANGE
$184 - $236 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace macao hotel punta cana, riu palace macao punta cana, rui palace punta cana, riu palace punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
364
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Frequently Asked Questions about Hotel Riu Palace Macao
Which popular attractions are close to Hotel Riu Palace Macao?
Nearby attractions include Arena Gorda Beach (0.5 miles), Splash Water Park (0.2 miles), and Riu Palace Macao Casino (0.09 miles).
What are some of the property amenities at Hotel Riu Palace Macao?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Palace Macao?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Palace Macao?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Macao?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Macao?
Conveniently located restaurants include Kukua Beach Club & Restaurant, Restaurant Maiko, and Restaurant Garden Grill.
Are there opportunities to exercise at Hotel Riu Palace Macao?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Which languages are spoken by the staff at Hotel Riu Palace Macao?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Does Hotel Riu Palace Macao have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Macao accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.