Playa Arena Gorda, Punta Cana 35100 Dominican Republic
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About
#79 of 197 hotels in Punta Cana
Location
4.6
Cleanliness
4.5
Service
4.5
Value
4.2
The Adults Only & 24 H All Inclusive Hotel Riu Palace Macao opens all year round and is located on the beautiful Playa Arena Gorda beach, in holiday area Punta Cana on the Dominican Republic's eastern coast. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Punta Cana Airport PUJ (25 km) and El Cortecito (10 km) and invites you to explore the area. The hotel has 364 comfortably furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the gym. 4 outdoor pools, 1 children's pool, Water park "Splash Water World" . Day and evening entertainment, as well as our Pacha Discotheque. For lovers of gastronomy, we offer live cooking stations at our buffet restaurant, Japanese and Italian, Fusion, Culinary restaurant and Steakhouse, as well as 6 bars.
#RiuParty at the Hotel Riu Hotel Riu Palace Macao
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Boating
Car hire
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Canoeing
Diving
Snorkeling
Tennis court
Water sport equipment rentals
Windsurfing
Entertainment staff
Evening entertainment
Table tennis
Waterslide
Nightclub / DJ
Taxi service
Spa
Massage
Salon
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Cable / satellite TV
Bidet
Room service
Safe
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, French, Spanish, German and 1 more
Location
51Somewhat walkable
Grade: 51 out of 100
10Restaurantswithin 0.75 miles
6Attractionswithin 0.75 miles
Contact
Playa Arena Gorda, Punta Cana 35100 Dominican Republic
Getting there
Rental CarsSee rental cars from $50/day
5882Reviews1421Q+A100Room tips
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Enjoyed our stay. Rooms are dated but very clean. Property had a good layout. Loved the palm tree beach area. Staff was great and very helpful. We would go back to this resort. Steak house and Italian restaurant was good. Lots of seafood options.
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Review collected in partnership with riu.com
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favorite
Where can I begin? If we would have really followed every review we read beforehand we would have really missed out on something great. We enjoyed everything from check-in to checking out and really wish we had booked more days then we did. This was for my best friend’s Girl’s trip birthday getaway. It was our first time to a Riu Resort and first time to Punta Cana and it was nothing more then amazing and breathtaking. Yes, I will say the resort could use some renovation but, the way we seen it who really goes to sleep on vacation. But, that’s was our preference. The upside to it you can also, visit and dine at 2 other resorts near by. We only got to visit Riu Palace Punta Cana to check it out to bring the husbands and children for vacation. And what we seen was fabulous. Some previous reviews stated that services was not good. Well, we must say that you as a guest must have been having a rough day because, every pool server, dining server and bartenders was more then happy to assist us and with a smile. And to name a few Alexkayra she was a gem and a very delightful person. Isidro was with us every morning for breakfast always greeted us with pleasure to see us every time. Even with the face covering due to COVID we could tell he was greeting us with a smile. And Domingo along with the other 2 was our dinner servers it was so hard to decide who you would dine with because, they all was so great! We must say we was happy to get to see and visit Punta Cana but, sad to leave the beautiful island so quickly. But, yes Punta Cana Riu we will be back!…
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Date of stay: August 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
21 Helpful votes
Helpful
The resort is laid out just right, everything is close. Rooms are dated, but upcoming reno's will fix that. The buffet food was excellent, the staff, Christiana, Antonio, Luis, Santos and Danial were awesome. Rene at check in was great, made us feel at home. Bartenders at pool bar couldn't do enough for you especially Jose. Beach is great, no trouble finding chairs anytime you went there. Didn't try a la cartes, buffet was to good. Will definitely be going back.
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Review collected in partnership with riu.com
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Macao
Responded 3 days ago
Dear Elmer M., The best news is to read you enjoyed your holiday. Thank you very much for staying with us! Our lovely staff will be very pleased to learn that their efforts are acknowledged. We cannot wait to host you again and share yet another unforgettable stay, Elmer. Loving Regards! Hotel Riu Palace Macao Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not terrible but given we paid up to get a 5-star experience, extremely disappointed! Hotel rooms are extremely old. No joke, they gave us a metal key with a 6 inch key chain (like the ones you get at a gas station). Crap TV in the room, no USB connections, walls are super thin so you can hear everything in the hallway and next door. Food was decent but again wouldn't say 5-star quality. Although water and view at the beach are very nice, there's a ton of seaweed (mini-mountains) on the beach not being cleaned up. No gym on site, have to go to another Riu hotel next door for it. Next door gym is not great either. Found out that the hotel was shutting down soon for big renovations. Would likely not have booked here had i know in advance. Should have kept the extra $600 per person and gone with the cheaper but higher rated hotel in the area. …
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Unless you get a great deal, avoid booking until after renos are done.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
We first visited this hotel in June 2018 and loved every minute of the two weeks. We returned in February 2023 and were disappointed in the hotel. Our room 3318 was supposedly overlooking the gardens. No, overlooking the back of the shops with all their rubbish was the correct description. We couldn’t use the balcony as it was occupied by nesting pigeons who left feathers and droppings daily. Housekeeping did clean it daily but to no avail. The room initially had a ‘fusty’ unused smell which eventually cleared by opening the door to the balcony to air the room. The bed was like sleeping on concrete! The hotel is more like a 3* with 5* staff and catering. The gentleman’s dress code stated by both TUI and the hotel was totally disregarded. People were leaving the pool and going straight into the buffet restaurant. Don’t bother packing long trousers as requested, shorts, sliders and baseball caps will suffice for dinner. The pool area was very tired and at times unclean. The canopied sunbeds were in desperate need of repair or replacing. Guests were eating, drinking and smoking in the main pool and on occasions were seen to actually rinse their insulated mugs in the pool. Notices to the contrary are clearly displayed but not enforced. The staff and catering are both amazing! In our view they actually ‘carry’ the rest of the hotel. We heard that a refurbishment is taking place in April and it’s seriously in desperate need of it. When the scuba diving school did trial dives in the pool,up to three times a day, it was impossible to enjoy a swim.…
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Macao
Responded 6 days ago
Dear SusanEastYorkshire, Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay and that there were some aspects that overshadowed your experience. We have passed your concerns to the relevant department for an appropriate follow up and we sincerely hope that you will give us another chance to welcome you again and share a more pleasant experience. Best Regards, Hotel Riu Palace Macao Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently had the opportunity of staying at the Riu Palace and it was an exciting experience. The resort is located on a wonderful stretch of beach and the grounds are well kept with stunning tropical gardens. The room was spacious and comfortable. The staff were friendly and attentive, always willing to go above and beyond to ensure our stay was pleasant. The food at the resort was over our expectations for all inclusive, a big range of options to suit all tastes. The buffet had a wide selection of dishes and the a la carte restaurants were great. The pool area was also great and spacious. If You like yo party they have a club.and if You like to gamble they also have a casino, staff was amazing and we also Made dime money by hitting the jackpot at one of they tables. Great resort yo spend with family and Friends.…
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Date of stay: January 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Macao
Responded 6 days ago
Dear Edward W., We are truly grateful for your stupendous feedback. It is very pleasing to learn you liked your experience and we look forward to hosting you again soon. Thank you very much, Edward! Loving wishes! Hotel Riu Palace Macao Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Food was good but left out to long so stomach problems. Not particularly clean and ready for the refurbishment later this year. Difficult to get a sun bed and large groups of Americans took over areas. Sea too rough to venture most days
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Macao
Responded 1 week ago
Dear L5621IQkarena, Thank you for taking the time to leave us a review. Since we make every effort to meet our guests’ expectations, we regret that you experienced the mentioned issues during your time with us, as this certainly does not line up with the standards to which we wish to hold ourselves. We shall share your words with the corresponding department and we really hope that there were also many positive aspects of your stay and you allow us the opportunity to host you again soon and share a better experience! We remain with warm regards, Hotel Riu Palace Macao Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This hotel is spotless . The pool is lovely loads of sunbeds . Food is varied and tastes great ! The beach is spectacular . The communal areas really clean . The Rooms are ready for a few updates however they are so clean . The staff work really hard . Elvin and the outside breakfast team were polite , smiling and entertaining!! There was a man who made my omelettes I think his name was Cention ?? He was lovely . The entertainment staff worked really hard . I cannot wait to go back and see how good it is after the refurbishment in the next few weeks !!
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Macao
Responded 1 week ago
Dear Deborah, We are very happy to learn that you had a great stay. It makes every effort worthwhile. Thank you very much for sharing your brilliant feedback, Deborah. We will be waiting for you with open arms and wishing you, all the best! Loving wishes! Hotel Riu Palace Macao Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Love the Rui brand, meals are 110% for quality, taste, and service, can’t go wrong with the à la carte Restaurants that don’t require reservations. Staff was very friendly, hotel is in pristine condition and cleanliness #1, Really enjoyed ourselves in the constant, 28°C weather, lounging by the pools enjoying drinks brought to you by the friendly staff. I’ve been to many resorts, this is definitely one of the tops, and I plan to make this my go to annual spot.
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Review collected in partnership with riu.com
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Macao
Responded 1 week ago
Dear russelldaughtrey, Thank you so much for your nice words. We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon. With our best wishes we remain, Hotel Riu Palace Macao Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spent a week at this lovely hotel. We came with another couple and we both had the best week. Everyone was nice, food was plentiful and the beach is absolutely our favorite yet out of the 7 times we have visited. Only had issues at one restaurant and we just chose to not go back to that one. The only issue on the beach was a vendor scammed us out of some money, we used the cash app and he said it never went through, then when looking at statement it was charged twice, just beware.
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Review collected in partnership with riu.com
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Macao
Responded 1 week ago
Dear sassykids5, Thank you for taking the time to leave us a review and for the high recommendation! It is wonderful to know that you enjoyed your stay and nothing brings us more satisfaction than creating enjoyable and memorable experiences for our beloved guests. If you like to enjoy exclusive benefits on future stays, please feel free to become a member of the Riu Class loyalty program. We greatly appreciate your support and look forward to welcoming you back again soon! Kind regards Hotel Riu Palace Macao Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$219 - $336 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace macao hotel punta cana, riu palace macao punta cana, rui palace punta cana, riu palace punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
364
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Frequently Asked Questions about Hotel Riu Palace Macao
Which popular attractions are close to Hotel Riu Palace Macao?
Nearby attractions include Arena Gorda Beach (0.5 miles), Splash Water Park (0.2 miles), and Escape Room Dominican Republic (0.5 miles).
What are some of the property amenities at Hotel Riu Palace Macao?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Palace Macao?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Palace Macao?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Macao?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Macao?
Conveniently located restaurants include Kukua Beach Club & Restaurant, Restaurant Maiko, and Restaurant Garden Grill.
Are there opportunities to exercise at Hotel Riu Palace Macao?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Which languages are spoken by the staff at Hotel Riu Palace Macao?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Does Hotel Riu Palace Macao have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Macao accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.