Club Med Punta Cana
Apt Postal 106, Punta Cana 23000 Dominican Republic
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About
4.5
#15 of 51 all-inclusives in Punta CanaLocation
4.7
Cleanliness
4.2
Service
4.3
Value
4.0
Club Med Punta Cana is located on a stunning and pristine, palm-lined beach and sets the stage for 100 acres of amenities. Dive into a beach vacation packed with enriching Children’s Club programming, wellness offerings, an array of culinary experiences and more than 25 included sports and activities, including the trapeze at our Circus School, tennis, yoga, sailing and so much more. Moments of secluded relaxation are balanced with thrilling activity, making for a vacation that truly offers fun for everyone.
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Property amenities
Free parking
Wifi
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Beach
Canoeing
Babysitting
Parking
Fitness / spa locker rooms
Fitness classes
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Diving
Mini golf
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private beach
Desk
Housekeeping
Private balcony
Safe
Flatscreen TV
Extra long beds
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family Resort
Park View
Languages Spoken
English, French, Russian, Arabic
Hotel links
Location
Apt Postal 106, Punta Cana 23000 Dominican Republic
Getting there
74 Restaurants
within 5 miles
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Detailed Reviews
Making the choice to travel internationally throughout a global pandemic was not a decision that I made lightly. If it weren’t for the fact that I have had so many trips already canceled on me prior to going, I probably would have stayed stateside. But weighing the pros and the cons I realized traveling internationally is probably no safer than traveling domestically.
Originally I was supposed to go to Turks and Caicos’s however the Club Med resort there postpone their reopening due to France’s lock down and the fact that most of their clients are French. We made the choice to move our reservation to Punta Cana instead and we were very very very happy with that decision.
Not only were the staff so incredibly happy to see people back and to have their jobs once again, but the resort was in impeccable operation. The staff made sure that every inch was completely sterilized and they practically wash your hands for you the second you got in the van for the transfers. Once arriving at the resort you were briefed on what the new policies were and then taken to your room where there was a sealed piece of tape stating that your room had been sterilized. They requested that you wear masks inside every location and also sterilize your hands before entering any inside location other than that you was your choice if you chose to wear a mask outside or not. Every single staff member wore a mask regardless of where they were. Most of the activities were operating the way they would under normal circumstances. As it was my first time to any Club Med property I had nothing to compare it to but our experience was truly top notch. We went for my travel partner‘s 30th birthday celebration and they really did everything they could to make sure that he felt special.We met wonderful staff members including Adrian, Arturo and MichelleWho not only knew our names instantly but recognized us and made us feel like family during the rest of our stay. The food was wonderful and plentiful and the drinks certainly flowed. As the world is incredibly uncertain right now if you feel at all inclined to travel I highly highly recommend visiting Club in Med punta Cana for an amazing experience that you will have as a once in a lifetime opportunity. The resort is empty but they are fully staffed ready to wait on you hand and foot. The prices are currently great go now you won’t regret it!
Originally I was supposed to go to Turks and Caicos’s however the Club Med resort there postpone their reopening due to France’s lock down and the fact that most of their clients are French. We made the choice to move our reservation to Punta Cana instead and we were very very very happy with that decision.
Not only were the staff so incredibly happy to see people back and to have their jobs once again, but the resort was in impeccable operation. The staff made sure that every inch was completely sterilized and they practically wash your hands for you the second you got in the van for the transfers. Once arriving at the resort you were briefed on what the new policies were and then taken to your room where there was a sealed piece of tape stating that your room had been sterilized. They requested that you wear masks inside every location and also sterilize your hands before entering any inside location other than that you was your choice if you chose to wear a mask outside or not. Every single staff member wore a mask regardless of where they were. Most of the activities were operating the way they would under normal circumstances. As it was my first time to any Club Med property I had nothing to compare it to but our experience was truly top notch. We went for my travel partner‘s 30th birthday celebration and they really did everything they could to make sure that he felt special.We met wonderful staff members including Adrian, Arturo and MichelleWho not only knew our names instantly but recognized us and made us feel like family during the rest of our stay. The food was wonderful and plentiful and the drinks certainly flowed. As the world is incredibly uncertain right now if you feel at all inclined to travel I highly highly recommend visiting Club in Med punta Cana for an amazing experience that you will have as a once in a lifetime opportunity. The resort is empty but they are fully staffed ready to wait on you hand and foot. The prices are currently great go now you won’t regret it!
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Date of stay: November 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Club Med, Owner at Club Med Punta Cana
Responded Nov 20, 2020
Dear Fia, Thank you for taking the time to share your comments with us, what a pleasure to read that you had a great time in our resort. Your safety is our priority. We put safety and hygienes measures to let you enjoy the Club Med spirit and your holidays with our GO team without being worried about your safety. We are so happy to hear that you liked the Resort, the activities and our amazing GO and GE Team. We hope to welcome you soon again! Have a beautiful day, Chloé, eG-O and the entire G.O team of Club Med Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful early June week at the Tiara section of Club Med Punta Cana. The room was a fantastic setup for young families, with separate bed and bathrooms for the kids and adults, indoor and outdoor private seating areas, breakfast delivered to your patio every morning, and almost best of all was our little cabana bed and location right next to the pool and center of Tiara. The Tiara was well worth it from our perspective as it not only gives you privacy and exclusive use of the infinity pool, bar, concierge and other amenities, but it is a little resort within a resort and by the end of the week it felt like we were among a group of friends and neighbors. It is very conducive to socializing and meeting other families, which was great for our kids, who made best friends for the week with the other kids in Tiara. The Tiara staff is wonderful too, with Christelle leading a great team of GOs (thank you Lupita, Maria and Jose especially for going out of your way to make our stay comfortable). Last, the Tiara puts on 3 or 4 dining/happy hour events a day so there is always a snack, meal or drink a few feet away as you're on the go. It was nice having a separate area to eat a few meals when we didn't feel like leaving the pool.
The rest of the resort is top notch as well. The food at Hispaniola was amazing, as was the trapeze, tennis, snorkeling, kayaking, other pools and everything else we did. The family group activities during the day seemed a little half-hearted, but that might have been because the resort didn't have many people in it (which was definitely a plus during COVID). Our kids had fun at the Kids Club -- the staff there are caring, energetic, good with kids and kind. I am a pretty competitive tennis player and found the tennis clinics to be great and instructive.
If you are worried about Covid issues, don't be. I was traveling with a very "careful" person when it comes to Covid and even she remarked that by the end of the week she had almost forgotten about it because the Club does such a good job of cleaning and making it easy to follow the rules. It was annoying to just be free of masks in the US and then have to wear them again, but you have to understand you're in a different country and not everyone is as fortunate to have as much vaccine access as we are.
I really can't say enough about Tiara, Club Med Punta Cana, and our perfect week down there. I can't wait to return to our next Club Med. We have done Cancun and now Punta Cana. We would happily return to either, or check out the next destination. Thank you for everything!
The rest of the resort is top notch as well. The food at Hispaniola was amazing, as was the trapeze, tennis, snorkeling, kayaking, other pools and everything else we did. The family group activities during the day seemed a little half-hearted, but that might have been because the resort didn't have many people in it (which was definitely a plus during COVID). Our kids had fun at the Kids Club -- the staff there are caring, energetic, good with kids and kind. I am a pretty competitive tennis player and found the tennis clinics to be great and instructive.
If you are worried about Covid issues, don't be. I was traveling with a very "careful" person when it comes to Covid and even she remarked that by the end of the week she had almost forgotten about it because the Club does such a good job of cleaning and making it easy to follow the rules. It was annoying to just be free of masks in the US and then have to wear them again, but you have to understand you're in a different country and not everyone is as fortunate to have as much vaccine access as we are.
I really can't say enough about Tiara, Club Med Punta Cana, and our perfect week down there. I can't wait to return to our next Club Med. We have done Cancun and now Punta Cana. We would happily return to either, or check out the next destination. Thank you for everything!
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Date of stay: June 2021
Location
Service
Sleep Quality
Room Tip: Tiara - Families with young kids ask to be by the pool. If you want more privacy ask to be off to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Club Med, General Manager at Club Med Punta Cana
Responded Jul 6, 2021
Thank you for your review, Dan! We are thrilled to know you had a fantastic time during your stay at Club Med Punta Cana. It’s also great to know that you enjoyed our many daily activities such as the flying trapeze, tennis, golf as well as snorkeling. Our G.Os go above and beyond to ensure our guests have an unforgettable stay, and we are so glad they made your trip so special. Most importantly, the health of our guests and staff is our top priority and we are pleased to know you felt at ease with our health and hygiene protocols. We hope to welcome you back to the resort in the near future! The Club Med Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I highly recommend Club Med Punta Cana! My boyfriend and I just spent 5 days in the Zen Oasis, and it was the perfect escape! It was both our first experiences with Club Med (or any “all inclusive”) and although I’ve always been more of do it myself traveler, I think I drank my fill of the Club Med Cool Aid! We already have our next vacation booked with the whole family! The entire staff was so friendly, helpful and welcoming. From Ciara and Antoine and Valid at the Zen Oasis to the Chef d’Village Jean-Pierre and the Adam, the Assistant Chef D’Village and every bartender, server, chef, and maintenance person! It really felt like a family from the moment we arrived with tea and cool towels to laughter and hugs when we departed. There were issues (the AC in our room stopped working) but Ciara and Antoine went above and beyond to resolve the issue with the most expedience and least inconvenience to us, and double and triple checking to make sure everything was good once we got settled in our new room.
The resort itself is so beautiful! The beach is absolutely dreamy, and the rest of the grounds and facilities are kept meticulously clean. Having spent much time traveling and living in Europe for extended periods I loved the European feel to the resort, with the majority of the guests being French. It felt very cosmopolitan! I am a bit of a food snob, and having read a few conflicting reviews, I was overall pleasantly surprised at the quality and selection of food available. We had some really delicious meals and some that weren’t amazing, but they were far from bad by any means.
Although we did our fair share of relaxing on the beach with cocktails and swimming in the translucent aqua blue water, we also took the 1 hour snorkel trip to the reef right near the resort and it was absolutely worth the extra $35/pp. The reef was beautiful with lots of different variety of coral and so many different fish. We even saw a Manta Ray, Barracuda and a Sea Turtle.
Massages at the L’Occitan Spa in the cabanas on the beach were really lovely, but it would have been great if they could have taken off our Club Med wristbands during the treatment.
The theme parties at night were a blast! The French really know how to throw a good party and the GO’s at Punta Cana really know how to get the crowd hopping! Our favorites were the Beach Party and the White Party. So much fun!
I can’t wait for our next trip with the family where I plan on doing more of activities we didn’t do on this trip and repeating a few of those that we enjoyed the most!
The resort itself is so beautiful! The beach is absolutely dreamy, and the rest of the grounds and facilities are kept meticulously clean. Having spent much time traveling and living in Europe for extended periods I loved the European feel to the resort, with the majority of the guests being French. It felt very cosmopolitan! I am a bit of a food snob, and having read a few conflicting reviews, I was overall pleasantly surprised at the quality and selection of food available. We had some really delicious meals and some that weren’t amazing, but they were far from bad by any means.
Although we did our fair share of relaxing on the beach with cocktails and swimming in the translucent aqua blue water, we also took the 1 hour snorkel trip to the reef right near the resort and it was absolutely worth the extra $35/pp. The reef was beautiful with lots of different variety of coral and so many different fish. We even saw a Manta Ray, Barracuda and a Sea Turtle.
Massages at the L’Occitan Spa in the cabanas on the beach were really lovely, but it would have been great if they could have taken off our Club Med wristbands during the treatment.
The theme parties at night were a blast! The French really know how to throw a good party and the GO’s at Punta Cana really know how to get the crowd hopping! Our favorites were the Beach Party and the White Party. So much fun!
I can’t wait for our next trip with the family where I plan on doing more of activities we didn’t do on this trip and repeating a few of those that we enjoyed the most!
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ClubMed, Guest Relations Manager at Club Med Punta Cana
Responded Feb 3, 2020
Dear 739kamalaf, Thank you for your feedback. We are delighted to know that you had a good time with us in Punta Cana. We passed this valuable feedback on to the team for their information. We are very happy to know that you enjoyed your holiday and we hope to see you again in one of our resorts! Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just got back (May 2021) into the United Sates and had an absolute blast! A family of three, two adults in their early 30’s and one 18 month old. This resort is literally one of the best resorts ever I’ve ever been to. It’s only 10 minutes from the airport which I was a bit concerned about but it’s not on the flight path so there is literally NO airport noise at all. The rooms could use a tiny bit of help as in the doors need to be replaced and could use new curtains on a few windows but the bed was super comfy, the shower was really nice and was spacious. The staff are truly friendly and seriously work their butts off maintaining this place. Their hard work definitely shows! We felt like they thought of everything if you have your baby or toddler with you. They have three baby specific areas, the baby corner which has fresh made purées, cereal, milk, yogurts and snacks. The baby room is a locked room that you have to request access to. You can clean your bottles and they have a sterilizer too. They keep all kinds of milks there too for you to use for your baby/toddler. (Whole, 2% and lactose free) Lastly, they have the baby club which is optional and comes at an additional cost. It’s basically a fun daycare just for children ages 4 months - 23 months. They were super friendly and my daughter who has never been in daycare LOVES IT! The staff is super knowledgeable and friendly and the facility is very clean. The beaches are cleaned every day which was nice with all the seaweed that was washing up. The pool was great and seat selection was always good. We loved our archery lessons and did the speed boat excursion. It was a blast and I highly recommend it! Some of the best snorkeling I’ve ever done, only second to Hawaii. The food was delicious but I was a little disappointed at the limited time the main dining room was open. Overall, it was a great time and we will definitely be back!
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Review collected in partnership with Club Med
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Club Med, General Manager at Club Med Punta Cana
Responded Jun 9, 2021
Thank you for your review, Katie! We are delighted to know you had a fantastic time during your stay at Club Med Punta Cana. It’s also great to know that you enjoyed our many daily activities such as archery, speed spot excursion as well as our world-class cuisine. Our G.Os go above and beyond to ensure our guests have an unforgettable stay, and we are so glad they made your trip so special. Most importantly, the health of our guests and staff is our top priority and we are pleased to know you felt at ease with our health and hygiene protocols. We hope to welcome you back to the resort in the near future! The Club Med Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am almost never compelled to write a negative review before the but the number of problems we've had with club med has been so unbelievable I had to warn people away.
First the baby club. I called the resort twice to make sure it would work for us before reserving but the information was highly inaccurate. I believe this is because of the language barrier. My son 11 months, is still nursing I wanted to make sure I could have in and out access. I only wanted to leave him there for a few hours a day but after seeing the set up (it's just a bunch of babies crying in a room) I felt very uncomfortable leaving him in there for even that long. I dropped him off for 45 minutes in the morning on the first day. Despite telling no less than 5 different people I planned to drop him off for a similar amount of time in the afternoon I was not able to do so when I tried to they said there was no drop off. So much for in and out access. On top of that the level of care was not meeting my expectations. When we complained the resort made us jump through hoops to get a refund even though we booked directly through club med (they have some bizarre system where the staff has to write you a letter then you have to call club med then email them the letter). After all those hoops they only offered a partial refund and deducted $234 dollars for the one day we used? So I guess I have the honour of my son officially having the worlds most expensive hour of babysitting.
Second our room and the housekeeping so many issues. Despite requesting times for the housekeeping they only came during my sons nap. The only bad time. If we ask them to come back later they never do. This was made so much worst by the fact that are room had a horrible LEAK which at this time (3 days in) is still not repaired. We have to line the floor with our towels every morning because of the huge puddle. The repair person has come 3 times but every night it leaks again and make a huge mess. So the room is dirty and very damp all the time. Also we did pay to upgrade our room to the deluxe room.
The last thing I will add which is maybe minor is that even though we paid extra for the premium wifi the wifi connection is terrible. I wrote this review offline because I couldn't get a connection.
First the baby club. I called the resort twice to make sure it would work for us before reserving but the information was highly inaccurate. I believe this is because of the language barrier. My son 11 months, is still nursing I wanted to make sure I could have in and out access. I only wanted to leave him there for a few hours a day but after seeing the set up (it's just a bunch of babies crying in a room) I felt very uncomfortable leaving him in there for even that long. I dropped him off for 45 minutes in the morning on the first day. Despite telling no less than 5 different people I planned to drop him off for a similar amount of time in the afternoon I was not able to do so when I tried to they said there was no drop off. So much for in and out access. On top of that the level of care was not meeting my expectations. When we complained the resort made us jump through hoops to get a refund even though we booked directly through club med (they have some bizarre system where the staff has to write you a letter then you have to call club med then email them the letter). After all those hoops they only offered a partial refund and deducted $234 dollars for the one day we used? So I guess I have the honour of my son officially having the worlds most expensive hour of babysitting.
Second our room and the housekeeping so many issues. Despite requesting times for the housekeeping they only came during my sons nap. The only bad time. If we ask them to come back later they never do. This was made so much worst by the fact that are room had a horrible LEAK which at this time (3 days in) is still not repaired. We have to line the floor with our towels every morning because of the huge puddle. The repair person has come 3 times but every night it leaks again and make a huge mess. So the room is dirty and very damp all the time. Also we did pay to upgrade our room to the deluxe room.
The last thing I will add which is maybe minor is that even though we paid extra for the premium wifi the wifi connection is terrible. I wrote this review offline because I couldn't get a connection.
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Date of stay: February 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ClubMed, Guest Relations Manager at Club Med Punta Cana
Responded Feb 4, 2020
Dear Angela M, Thank you for taking time to review our Punta Cana resort. We've passed it on to the resort for their perusal. We truly apologize to know that your stay didn't live up to your expectations. Do not hesitate to contact our Customer Relations team at: customer.uk@clubmed.com about your experience. We hope that you will give us the opportunity to make amends. Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Well this is a first. My family and I have been to four Club Meds over seven different trips. This will be my only bad review. The experience has been a great disappointment.
First the good.:
As usual the GO’s made every effort to create an enjoyable experience.
The rooms in the Oasis were great. Well appointed and decorated. Although not really well arranged in the dressing area.
Now the disappointing:
The worst restaurant experience at any Club Med or any all inclusive for that matter.
The food mediocre at best. Extremely repeated and limited. Not the culinary experience we are used to at the Clubs.
What ever you do bring your own bottled water, even if your lucky enough to get your first glass, don’t expect a second no matter how much you beg.
Food was often served cold or well past its serving prime. Much of the crackers or chips were stale.
Tried to get my cloths washed for three days, each day I was told something different. “Leave outside door” “Leave on bed” “Leave on bed, call front desk”. I personally watched the desk call and advise of my laundry, and yet it was never picked up on three separate days. I finally took wet smelly clothes home.
God forbid you might want more the two towels or a wash cloth. Had to call every day if not twice to get towels . Still two day I could not get them. Had to use wet towels.
Do not come during May or June, turns out they have a nasty seaweed problem. We never did get to get into the ocean. Not really Club Meds issue just stating the fact.
What frustrated me the most was the complete lack of management of any of the hotel functions. Clearly they need help at this resort.
First the good.:
As usual the GO’s made every effort to create an enjoyable experience.
The rooms in the Oasis were great. Well appointed and decorated. Although not really well arranged in the dressing area.
Now the disappointing:
The worst restaurant experience at any Club Med or any all inclusive for that matter.
The food mediocre at best. Extremely repeated and limited. Not the culinary experience we are used to at the Clubs.
What ever you do bring your own bottled water, even if your lucky enough to get your first glass, don’t expect a second no matter how much you beg.
Food was often served cold or well past its serving prime. Much of the crackers or chips were stale.
Tried to get my cloths washed for three days, each day I was told something different. “Leave outside door” “Leave on bed” “Leave on bed, call front desk”. I personally watched the desk call and advise of my laundry, and yet it was never picked up on three separate days. I finally took wet smelly clothes home.
God forbid you might want more the two towels or a wash cloth. Had to call every day if not twice to get towels . Still two day I could not get them. Had to use wet towels.
Do not come during May or June, turns out they have a nasty seaweed problem. We never did get to get into the ocean. Not really Club Meds issue just stating the fact.
What frustrated me the most was the complete lack of management of any of the hotel functions. Clearly they need help at this resort.
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: Book other clubs, loved Turks in Feb. Wish I chose to go back. Might have saved my daughters...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a wonderful time in Punta Cana, we enjoyed every second of it. We stayed in the Zen oasis with a room with a terrace, it was clean, spacious, bright and modern. It was also quiet and peaceful, we’ll surely make this choice again should we go back there. The pool was amazing, the beach was wonderful, white sand, palm trees, turquoise water.... yes, even better than what you can imagine especially after 1 year of pandemy. We felt totally safe throughout the week with regards to social distancing, cleanliness, masks etc. the staff was wonderfully trained. Club med organized even a test on site version club med to allow us to fly back to Chicago in the best conditions. Food was good and cocktails even better. Last but not the least the GOs were simply amazing, proactive, professional. A Big thank you to Marjorie for the wonderful welcome and customer experience throughout the week. Thanks to Berson for the fun aquagym, the step with Kim, the Pilates with Melanie etc and all the others. You all rock!!! The evening shows from the cirque du soleil were amazing. Congrats to Sebastian, Gaby, Michal and all the others. Merci a Boris et toute l’equipe. We really experienced a personalized vacation, wonderful job. We enjoy the fact that many of the GOs came and have lunch with us throughout the week, nice people, not pushy, just the right behaviors and attitude. First time in club med and there will be many others. If you like to play golf, go and play in la cana and corales, it’s expensive but you won’t regret it. We just leave once! Snorkeling was not the best spot , padel was fun. Will miss the punta cana dance with all of you and will keep it a long time in my memories. We are now back in Chicago and ready to go back to work, thanks to all of you, it was simply beyond our expectations.
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Date of stay: April 2021
Cleanliness
Service
Sleep Quality
Room Tip: Zen oasis, you’ll walk a bit but you’ll enjoy it!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Club Med, General Manager at Club Med Punta Cana
Responded Apr 27, 2021
Thank you for your review! We are thrilled to know you had a fantastic time during your stay at Club Med Punta Cana. It’s also great to know that you enjoyed our many daily activities such as the Pilates, the aqua gym, the daily entertainment as well as our world-class cuisine. Our G.Os go above and beyond to ensure our guests have an unforgettable stay, and we are so glad they made your trip so special. Most importantly, the health of our guests and staff is our top priority and we are pleased to know you felt at ease with our health and hygiene protocols. We hope to welcome you back to the resort in the near future! The Club Med Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our first time visiting a Club Med. Overall the experience was very positive and our week just flew by. During our stay, our room was located at the far end of the resort in the adults-only area, Zen Oasis. This location was perfect for what we were looking for with a large pool area + bar and within a five-minute walk to the beach. Never once did we have an issue getting a beach chair at either place. The room itself was clean but as other reviewers have pointed out they could use a refresh as they are starting to show their wear and tear. The food quality and selection are very good. I particularly enjoyed the bread + dessert tables. The atmosphere around the resort is laid back. Having stayed at other resorts in and around the Carribean, Club Med is better than most and it has a lot to do with their staff and their positive attitude. A few that stuck out where, Smiley ( Archery), Fritznel ( Oasis bar), Pierre-Jean + Laurent (Village Chiefs) and last but not least India at the excursions desk who on our first day resolved a difficult situation with an excursion we booked like a true professional who understood our concerns and provided us with a resolution with a smile on her face. This is what customer service and satisfaction are all about. Merci India. If you are looking for a vacation to unwind and recharge your batteries Club Med Punta Cana is the place.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
Room Tip: For peace and quiet ZEN OASIS is the place .
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ClubMed, Guest Relations Manager at Club Med Punta Cana
Responded Feb 17, 2020
Dear Zeeman93, Thank you for taking time to review your first experience with us. We've passed your feedback on to the resort for their information. We are pleased to hear that you had a good time and that you've enjoyed our GO team. We hope to see you again very soon! Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our second time at Club Med Punta Cana and it didn’t disappoint. We were meant to go to Miches this time but the opening was delayed so we got to go back to Punta Cana which is probably easier with little ones, as very close to the airport ( 5 min ride).
We stayed at the Tiara exclusive space, in a stunning suite overlooking the Caribbean Sea, spotting turtles swimming in front of our room everyday.
Beaches are beautiful, sports and fitness amazing, and the food is delicious.
The childcare is outstanding and helps you to relax and truly enjoy your holiday. They make you feel like your children are so special and at the same time gives them the best time of their life. They really go above and beyond, I got so emotional when we received personalised goodbye notes under our door the day before we left.
We travelled with a very active 8-year old boy who loves trapeze, treasure hunts, pool and sweets. A million thanks to Dims, Toto and Frandy from the Miniclub for their incredible patience and enthusiasm.
The baby club was amazing too, they are so well-organised and on top of things, you leave your little one in complete peace of mind. My 23-months old daughter was so happy to stay there every morning. Nana and the staff (Steph, Jeanette and Sarah) are very passionate.
We will keep all of them, as well Melanie ( the uplifting fitness teacher from ‘the most beautiful gym in the world’), the GOs from the Trapeze (Arcadi, Miguel and Sandra), and of the Watersports (Jules and Momar) with such fond memories.
The restaurant staff are also super friendly and forthcoming, in particular Hewin and Gisela. Honestly you want to tip all of them although it didn’t seem common practice so hope this review will ensure they are properly recognised!
Big thanks to Christelle, the brilliant manager of the Tiara space, who ensured we had a smooth arrival, departure, and many relaxing moments in between.
In summary, a truly magical week for the whole family, even in times of covid. Club Med ensured everyone was and felt safe by checking guests’ temperature in restaurants and asking them to wear a mask in closed spaces, while all the staff had to wear masks all the time, which given the hot weather m must be though, but they do it with the biggest smile!
We feel so fortunate we were able to have this high energy break considering all that is happening in the rest of the world at the same time, it did feel like a dream!
We stayed at the Tiara exclusive space, in a stunning suite overlooking the Caribbean Sea, spotting turtles swimming in front of our room everyday.
Beaches are beautiful, sports and fitness amazing, and the food is delicious.
The childcare is outstanding and helps you to relax and truly enjoy your holiday. They make you feel like your children are so special and at the same time gives them the best time of their life. They really go above and beyond, I got so emotional when we received personalised goodbye notes under our door the day before we left.
We travelled with a very active 8-year old boy who loves trapeze, treasure hunts, pool and sweets. A million thanks to Dims, Toto and Frandy from the Miniclub for their incredible patience and enthusiasm.
The baby club was amazing too, they are so well-organised and on top of things, you leave your little one in complete peace of mind. My 23-months old daughter was so happy to stay there every morning. Nana and the staff (Steph, Jeanette and Sarah) are very passionate.
We will keep all of them, as well Melanie ( the uplifting fitness teacher from ‘the most beautiful gym in the world’), the GOs from the Trapeze (Arcadi, Miguel and Sandra), and of the Watersports (Jules and Momar) with such fond memories.
The restaurant staff are also super friendly and forthcoming, in particular Hewin and Gisela. Honestly you want to tip all of them although it didn’t seem common practice so hope this review will ensure they are properly recognised!
Big thanks to Christelle, the brilliant manager of the Tiara space, who ensured we had a smooth arrival, departure, and many relaxing moments in between.
In summary, a truly magical week for the whole family, even in times of covid. Club Med ensured everyone was and felt safe by checking guests’ temperature in restaurants and asking them to wear a mask in closed spaces, while all the staff had to wear masks all the time, which given the hot weather m must be though, but they do it with the biggest smile!
We feel so fortunate we were able to have this high energy break considering all that is happening in the rest of the world at the same time, it did feel like a dream!
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Date of stay: December 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Club Med, Owner at Club Med Punta Cana
Responded Jan 15, 2021
Thank you for your review! We are thrilled to hear that you and your family had an amazing stay at Club Med Punta Cana’s Exclusive Collection space, Tiara. We are also grateful to know that you enjoyed our world-class cuisine, room accommodations, and our daily activities. It’s also great to know that your children loved Baby and Mini Club. Our G.Os go above and beyond to make sure our guests have an unforgettable experience, and we are so glad to know that they made your stay so memorable. Most importantly, the health and safety of our guests and staff is our top priority, and we are so pleased to know you felt at ease with our health and hygiene protocols. We hope to welcome you and your family back to the resort soon! The Club Med Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Visited Club Med on a day pass for Christmas. I would give this resort a 3 star rating at the most! The food and drinks are very low quality and selection is very limited. Covid protocols are not being followed correctly making this resort a pandemic nightmare! I watched a bartender receive a tip, touch his face mask, and make drinks without ever changing his gloves or sanitizing them. He touched the limes with the same dirty gloves and that turned me off from ordering any more drinks.
At the tennis court reservation desk there were an abundance of people (none of which were wearing masks or social distancing). They had no bottles of water and had guests using one big water cooler. This is EXTREMELY dangerous not to mention the sanitizer pump was empty and we had to tell one of the workers to get more as this was unacceptable.
Most of the staff are rude and have attitude. If you don’t speak French, forget it! I speak Spanish and English and it was extremely difficult to communicate with most of the staff.
If you are contemplating taking a trip to the DR avoid this resort at all costs!! We recently stayed at the Hyatt Cap Cana and it was so much better in every way.
At the tennis court reservation desk there were an abundance of people (none of which were wearing masks or social distancing). They had no bottles of water and had guests using one big water cooler. This is EXTREMELY dangerous not to mention the sanitizer pump was empty and we had to tell one of the workers to get more as this was unacceptable.
Most of the staff are rude and have attitude. If you don’t speak French, forget it! I speak Spanish and English and it was extremely difficult to communicate with most of the staff.
If you are contemplating taking a trip to the DR avoid this resort at all costs!! We recently stayed at the Hyatt Cap Cana and it was so much better in every way.
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Date of stay: December 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from France Cresson, Owner at Club Med Punta Cana
Responded Dec 29, 2020
Dear tennisprojo, Thank you for submitting your review. We are truly sorry that your time with us did not meet your expectations. Club Med has implemented enhanced safety and hygiene measures as part of our Safe Together protocols. We require that guests follow all government regulations and Club Med rules during their stay. All protocols have been adapted to meet or exceed local regulations. Most guests have positive feedback about our safety protocols so your feedback is viewed with tremendous concern. Your comments have been shared with the appropriate departments so that they may take corrective measures if necessary. Thank you for sharing your experience. Best Regards The Club Med Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
hey there.
yeah, i'm pretty sure they still have that, since there was a whole area of the beach marked off for windsurf lessons but it might be a good idea to check in with the club.
CAreful, placed has burned down, cancel if you can
Standard 2 pins 110 volts
Greenwave1995 asked a question May 2024
Washington DC, District of Columbia3 contributions6 helpful votesTiara Suites? Are they worth the extra cost? What are the amenities included? Does the concierge help with dinner reservations? I have heard those can be tricky to get if the resort is full. Also, I love the rooms and worried about ending up with a room right in front of the pool. Are these by special request? Thank you!
I never stayed at Tiara so I’m unable to help. I would assume the concierge could assist with Indigo reservations but I’m not sure. I stay at Zen - our concierge makes reservations for us.
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PRICE RANGE
$369 - $615 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
club med punta cana hotel punta cana, punta cana club med, club med dominican republic
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
631
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Club Med Punta Cana
Which popular attractions are close to Club Med Punta Cana?
Nearby attractions include Indigenous Eyes Ecological Park (2.9 miles), Marina Cap Cana (3.6 miles), and BlueMall Punta Cana (2.3 miles).
What are some of the property amenities at Club Med Punta Cana?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Club Med Punta Cana?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Club Med Punta Cana?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Club Med Punta Cana?
Conveniently located restaurants include La Yola Restaurant, Brassa Restaurant, and Mabí Restaurant.
Are there opportunities to exercise at Club Med Punta Cana?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Club Med Punta Cana have airport transportation?
Yes, Club Med Punta Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Club Med Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Club Med Punta Cana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Club Med Punta Cana?
The staff speaks multiple languages, including English, French, Russian, and Arabic.