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Paradisus Punta Cana Resort

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Playa de Bavaro, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Panoramas (4)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 09/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Punta Cana Resort
Updated 09/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#58 of 167 hotels in Punta Cana
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime.
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Room & Suite (1,469)1,469
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Swimming pool toys
Adult pool
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Casino and Gambling
Diving
Game room
Golf course
Tennis court
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Waterslide
Board games / puzzles
Video game console
Books, DVDs, music for children
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Facial treatments
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Waxing services
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Desk
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Quiet
Languages Spoken
English, French, Spanish, German and 2 more
Hotel links
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16,681Reviews1,076Q+A100Room tips
Traveler rating
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Popular mentions
sunglow wrote a review May 2020
Montreal, Canada24 contributions5 helpful votes
+1
At first glance the hotel looks amazing, it has a large lobby with pink flamingos in the lobby pond. BUT 1- we upgrade at reception for a ocean front room+ section on beach with waiters+ special bar (upgraded alcohol and pool) The person at the reception told me that most of those services were not available due to construction, I said I just want ocean fron and section at the beach ( with beds and cushions on the chairs) he said yes I will have that 2- our room has an amazing view right in front of the ocean WOW 3- the room was so dirty and old and full of rust, it took 4 days to clean the patio door, we could not see outside if the door was closed, the rack in the bathroom was hanging out of the wall 4- we went there not being told that most of the restaurants were closed AND there was construction ( AIR TRANSAT) 5- a lot of the items on the menus were not available ( BBQ restaurant) 6- at the italian restaurant my husband ordered a chicken cordon bleu and he received a chicken breast with cold ham and cheese inside with a cup of white rice, THAT IS IT THAT IS ALL, i mean really??? 7-there was one buffet open for lunch and supper and it was out of pizza, out of parmesan, no refill of water, priorities given to local people even if they were seated after us. 8-dirty utensils, glasses, coffee cups, plates 9-it ended up that anybody had access to the section of the beach that I paid for so why did they charged me? 10- I fought with transat ounce back home and we received a total of $400 credit. for a PARADISUS it was awfull.
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Date of stay: June 2019
Rooms
Service
Sleep Quality
1 Helpful vote
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Response from CMMelia, Gerente at Paradisus Punta Cana Resort
Responded May 21, 2020
Dear sunglow, We would like to extend our sincere apologies for the inconveniences you encountered while staying at our resort. We are really sorry if you did not enjoy fully your vacation time with us. We apologize if your room was not up to the standards you expected. We strive to offer you a memorable experience and to provide you with confortable accomodations during your stay. We are astonished to hear your comments regarding the condition of our rooms and would like to assure you that your remarks will be discussed with our housekeeping and maintenance departments. It is true that some or our restaurantes where not open due low occupancy. In order to provide options to our guests, we were offering the menu of our different restaurants each night in our restaurant located near the lobby. We extend our apologies for the inconveniences and for the items that were not available, or were not up to your standars. Our Food and Beverage team has been informed. We reiterate our apologies and really hope you give us another opportunity to welcome you and offer you the outstanding experience you deserve at Paradisus Punta Cana. Guest Service Center Management
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Brian Love wrote a review Mar 2020
Richmond, Virginia2 contributions4 helpful votes
Hotel's Favorite
Our group (20-30) people have coming back for the last three years. The entire Dominican Republic tourism market has been hard hit by the deaths in 2019 and this hotel has been impacted as well. But my recommendation is to give this destination another chance. With the low occupancy right now you can get right up to the pool bar and score a lounge chair with no issues. The resort has made an effort to consolidate the physical restaurant options but still works hard to rotate the various menus each night. Our groups favorite was Bana which is a hibachi style Japanese experience. The food is still of high quality (albeit I would like to see the old Neopolitan style pizza come back). Huge thanks to some special people who make our group come back each year...Juan Cruz, Ramon Ramirez, Santo Polanco and Rannelly Polanco from the Sunset Bar at Royal Service. Also fantastic hospitality from Junior Peguero. Alain Melendez, Hiran Nieves & Rocio Pacheco were always around checking on how things were going. It's the people that make this place extra special. You won't believe the beach and resort property. We will definitely be back next year and hopefully this fall. Keep up the great work. Your friends at Swedish Match
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Date of stay: March 2020
Value
Cleanliness
Service
Trip type: Traveled on business
3 Helpful votes
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Response from CMMelia, Gerente at Paradisus Punta Cana Resort
Responded Mar 15, 2020
Dear brianlove99, Thank you very much for your kind and objectvive review! We appreciate your loyalty to our Resort and your point of view about the situation the Dominican Republic is dealing with since july last year. As you mentioned, we have taken different measures to provide the best service and facilities all our guests deserve and expect from a Paradisus Resort. We are proud of our team as their authentic smile and attitude is what our guests value the most and we will share your notes with Juan, Ramón, Santo, Rannelly, Junior, Alain, Hiran and Rocio. It would be an honor for us to host you again this fall or next year! Guest Service Center Management
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Chelsea wrote a review Mar 2020
New York City, New York6 contributions3 helpful votes
Definitely helped that I came in knowing a decent bit of spanish but everyone was so quick to help out and the service was great! In particular, the tennis was great. The courts were always kept in great condition- thanks to our coach at the courts and also Domingo! Shoutout to Domingo- he helped us almost everyday at the tennis courts that we were staying at the resort. Will stay here again!
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Date of stay: March 2020Trip type: Traveled with family
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Response from gscdr, Manager at Paradisus Punta Cana Resort
Responded Mar 29, 2020
Dear Tennis2479, Thank you for your lovely review. We love to know you had a great time, and that you enjoyed your stay with us. Please be sure we will recognize Domingo for delivering a great service to you. It was a pleasure to host you and we look forward to welcoming you back anytime. Very sincerely, Guest Service Center Management
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SusanI wrote a review Mar 2020
1 contribution1 helpful vote
I travelled with a friend to this resort and stayed from Feb 26 to March 11. We had a great time. The Paradisus is located on a beautiful section of Bavaro Beach. Their portion of the beach is wide, long, clean and not crowded unlike neighbouring beaches where there were wall-to -wall beach chairs. The grounds are absolutely gorgeous and very well kept. The walk to the lobby from our room was very pleasant and along the walking paths was only about 10 minutes long. The pool was huge, clean and there were lots of lounge chairs. You could easily find a chair close to the pool bar and activities or off by yourself, whichever you preferred. The hotel was not nearly at capacity and so the restaurants at the beach were closed at dinner and relocated to the lobby area on a rotating basis. On two nights we chose to eat at the dinner buffet. We were flexible about time and place so did not have difficulty getting dinner reservations In our 2 week stay. we were only unable to get a reservation only on one night. We enjoyed the food at all the restaurants but Bano where we found the food too bland. However, others we encountered thought it was the best. Poole have varying tastes and I really think there’s something here for everyone. One comment I would have is that they should inform people, when providing the reservation, about the new location of the restaurant. One evening several parties all showed up at the Grill at the beach where the light was still sh8mg in the menu, only to find it closed. We quickly surmised that it must be in the lobby but it would have been better to have been informed of this. What really makes the resort stand out are its people! All staff we encountered were friendly, helpful and very hard working, even in difficult circumstances. The activity team especially stood out for us whether it be in the workshops, aqua fitness classes, or participation in the lobby or Gabi Beach activities and dancing. They contributed a great deal to making our holiday such a good time. A special thanks to Daryls Nunez, Germania (Naomi) José and Ronil Reyes. You are all wonderful!! Stay safe and stay well. We will definitely be back when that becomes possible again.
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from gscdr, Manager at Paradisus Punta Cana Resort
Responded Mar 29, 2020
Dear Susanin09235650, Thank you for staying with us and for sharing your experience. We are glad to know that overall you had a great time, and that you enjoyed your stay with us. You can be sure that we will recognize the members you have mentioned. Your perception is important to us; please feel free to reach out to us directly whenever you consider visiting us again. We all will do everything in our hands to deliver a totally excellent time. Very sincerely, Guest Service Center Management
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chichmacrach wrote a review Mar 2020
Montreal, Canada117 contributions58 helpful votes
They tried very hard to enhance the services but with half the staff it is difficult. We talked with the manager and he explained that they had a very rough time because of the false news about the United-Statiens who died of natural cause. So the people from the states almost deserted RD. We stayed at the Reserve which the buffet was very good. The buffet at Naos is still very good and a lot of choice. Most of the restaurants of were located near the Gaby bar were closed and relocated in the lobby. So one night it was the Grill (ok) and the Mole (ok) the other night was the Aqua (not very good - usually it was good) and the Fuego was the best one. The Bana is still good. The Vento was terrible but the Palapas still very good. The people at the Royal Service are doing their best to satisfied you and thanked them. Ranelly, Ramon and Juan still are fantastif at beach (Royal Service. Naeroby (such a nice and attentive lady), Liliane and Freddy at La Palapa are always to serve you and make you feel at home. All the animation is in the lobby which is very nice. I am sure that everything will be more than ok in couple of weeks.
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Date of stay: February 2020
Value
Rooms
Service
1 Helpful vote
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Response from RepOnRD, Manager at Paradisus Punta Cana Resort
Responded Mar 27, 2020
Dear Chichmacrach, Thank you for your honest feedback. We hope you had a enjoyable time at our Royal Service section. On the other side, we´ll share your compliments with our team, especially with Ranelly, Ramon, Juan, Naeroby, Liliane and Freddy. Thanks for your understanding and we hope to get the chance to welcome you back soon. Kind regards, Guest Service Center Management
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PRICE RANGE
$217 - $454 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paradisus punta cana hotel punta cana, paradisus punta cana resort
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
534
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Frequently Asked Questions about Paradisus Punta Cana Resort
Which popular attractions are close to Paradisus Punta Cana Resort?
Nearby attractions include Bavaro Beach (0.3 miles), La Perla Dominicana (0.6 miles), and Drink Point (0.7 miles).
What are some of the property amenities at Paradisus Punta Cana Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Paradisus Punta Cana Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Punta Cana Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Punta Cana Resort?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus Punta Cana Resort?
Conveniently located restaurants include Herman 311 Bar & Restaurant, Ceviche 301, and Gabi Beach.
Are there opportunities to exercise at Paradisus Punta Cana Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Paradisus Punta Cana Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Punta Cana Resort?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.
Does Paradisus Punta Cana Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Paradisus Punta Cana Resort accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.