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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 09/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Meliá Caribe Beach Resort
Updated 09/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#53 of 153 hotels in Punta Cana
Location
Cleanliness
Service
Value
Forget about choosing between the fine sand at the beach or the most exotic gardens. Located alongside spectacular Bavaro Beach, the Melia Caribe Beach Resort offers the purest essence of the Caribbean. An idyllic place which merges with the warm setting to create unforgettable experiences for families and couples.
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Room & Suite (137)137
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Secured parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Swimup bar
Poolside bar
Casino and Gambling
Golf course
Snorkeling
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Waterslide
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Picnic area
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
Languages Spoken
English, French, Russian, Spanish and 1 more
Location
Full view
49Car recommended
Grade: 49 out of 100
26Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
Contact
Playas De Bavaro, Punta Cana 230001 Dominican Republic
Getting there
Rental CarsSee rental cars from $19/day
1,776Reviews126Q+A100Room tips
Reviews
Traveler rating
- 1,186
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- 88
Time of year
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Popular mentions
My fiancé and I stayed at the resort from December 28th through January 1st with two goals in mind. First, to celebrate New Years. Second, to meet with the staff about having our wedding at Melia in August 2021. None of which were fulfilled and instead we had the most terrible experience. We came here expecting a great vacation, and we got FAR from an even mediocre vacation. During the reservation process, we were offered the Level premium section for an extra cost. We accepted because the package sounded amazing. However, none of those promises were met. From day one, our room was dirty. The sink had clearly not been cleaned or even rinsed as there was spit blood. The concierge was to make a reservation for us at Riviera restaurant and it was not done. He was supposed to drive us to dinner and left us waiting for over 35 minutes at the other side of the resort. After expressing our concerns to the staff, they gave us a different concierge. Unfortunately, we had the same reservation problems the entire time. They were to set up dinner reservations for us and there was a problem every time. Further, the person who I was in contact with about a wedding was unavailable during my time there. I called well in advance to confirm she would be there during my stay and she simply lied. Fast forward to New Years Eve. The concierges were not informed of any of the events happening. This caused an exchange of continuous misleading information. We were told that due to COVID everyone would be assigned to a particular part of the resort for the NYE celebration. For example, some would celebrate at the beach, and others and the lobby or The Level Pool. Because we were part of The Level, we were assigned to the pool. We had dinner reservations at Merkado (restaurant by the beach) at 8:30pm and after dinner we went to the pool for the "celebration." To our disappointment, the so called "NYE Party" simply consisted of two speakers playing a playlist of songs and four blue lights. We waited there until midnight and never got to see the show or any celebration-like events. However, we did find out through social media that the lobby and the beach both had a show with dancers and such. The staff's excuse was that we might have missed the "celebration" while we were at dinner. If it would have been better planned and organized, we should have had an itinerary. In that case, we would have scheduled dinner around it. We were very disappointed that night. The next morning comes around and it's pouring rain outside. We message our concierge asking if the restaurant closest to our room is still open and he responds and indicates that it is in fact open. My fiance and I walk to the restaurant in pouring rain only to find out that the restaurant was closed. We left the resort that afternoon heading back home with an overwhelmingly disappointing experience. We had very high hopes for Melia as it is usually referred to as a high-end, great resort. Unfortunately, we were greatly disappointed by our experience and have decided not to return and much less host our wedding at a Melia resort. …
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Review collected in partnership with Meliá Hotels International
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
+1
Hotel's Favorite
Coming from 16 year in the luxury hospitality industry, I pay close attention to details and customer service. Since the moment of the check-In we received excellent customer service. Paula Cerda was the first agent that we met. She was very professional, polite and dedicated. She was checking on us the whole weekend and ensuring our our needs were met. We also received great customer service from Carolyn Rijo, Oscar & Miguel (sorry that I missed their last name) from transportation. The hotel bedrooms needs a little refreshing (I stay on this hotel few years ago and noticed how rundown is). In regards to the COVID protocols, I can said that they were on top of it. Overall it was a good stay but thanks to Paula, Carolyn and the rest of the team members was excellent.
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Date of stay: November 2020Trip type: Traveled with friends
Helpful
Response from RepOnRD, Manager at Meliá Caribe Beach Resort
Responded Dec 3, 2020
Dear Lucy0614, Thank you for preferring us as your travel destination for your weekend getaway. We consider the feedback received by our guests to be very important, as they help us to identify which points need to be paid more attention to and in which areas our services should be optimized. As creators of memorable experiences, we strive every day to exceed our guests' expectations by offering a high-quality service, and it is a real pleasure for us to know that we have achieved our goal since you arrived at our property. It is thanks to our collaborators that we have been able to create these unforgettable moments. We assure you that we will share your kind words with Paula, Oscar, Miguel, and Carolyn. We are very proud to have such committed members of our team to satisfy our guests. If you would like to spend a relaxing weekend again, don't hesitate to visit us. Our team will be waiting for you. Kind regards, Guest Service Center Management
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+1
We were really happy to have Edgar as our concierge. He made sure we had a wonderful time at the resort from the moment we checked in: level services, reservations, details on the amenities, bookings etc.
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Date of stay: December 2020Trip type: Traveled with family
Helpful
Response from Alexa Carolina Fuchs, Propietario at Meliá Caribe Beach Resort
Responded 5 days ago
Dear Acnaa77, Thank you very much for sharing your impressions with us. We're glad to notice that you enjoyed your stay, the Christmas celebration, as well as the received service, especially from Edgar. You can be sure that we'll share your words with him. We're looking forward to welcoming you back soon. Kind regards, Guest Service Center Management
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+1
This was our second time to this resort, and we were in an upgraded area called The level. The first time we were here we were in the adults only section also called The Level so it can be a bit confusing. My recommendation is if you are adults travelling it’s worth it to upgrade to the level and then you can also go onto the adults only area etc. While the resort has done an excellent job of maintaining COVID-19 protocols, there certainly were Some big hits and then some equally big misses. First off I would like to recognize the wonderful staff who are working and trying so hard. While the resort was closed for several months I’m guessing they were not able to retain all of the experienced staff so there was a combination of experience staff who returned along with very inexperienced staff. This was evident in areas such as the barefoot Grill on the beach where they would leave cooked items out for hours, and we’re talking about pre-cooked hamburgers, french fries, chicken nuggets, etc. which could’ve easily been cooked fresh upon order. Instead they were left in the open air in metal Buffet containers for I’m guessing are least a few hours which is a huge no-no and it was completely in edible. Same goes for the Merkado snack trailer where I was actually given a completely raw hotdog… And I’m not kidding it was completely uncooked! Also during breakfast it seems that the staff are not checking to see whether the heater or lights are on in the Buffet area and one morning I had 2 completely ice cold poached eggs. Needless to say this is a quick way to get your guests sick, but having said all of that for the most part the food was good and absolutely wonderful at these restaurants: the Italian,Quimera, the Vietnamese (muoi) the Riviera and the Buffet at the American Grill was also OK. We were really disappointed when we had a meal at La Hacienda which is the Mexican restaurant. When we were here last time this was a highlight of our trip but this time it was a complete disaster. Again you could see the inexperience is what came into play and made the experience far less palatable than expected. The grounds and the pool and the beach are all amazing and while the swim up bars are closed you can still easily get whatever you want to drink without any issue, however you pretty much have to get the drinks yourself as we had no pool or beach drink service however there was someone serving on the AO pool. I really noticed a difference in the quality of the liquor as last time we were there in 2016 we could get all top shelf liquors but not now. it looks like most of the liquor is local which is OK but you don’t get the same quality. Also our butler Reynaldo a.k.a. Rey, was absolutely amazing and looked after our every need. He texted us every morning to see how we were and what our day was looking like and where he could help. Truly this was such a help for us and even though we had been there before he helped us navigate through a few different things and nothing turned into an issue as a result of his care for us. I also wanna Shout out to other staff such as Alexandra, Irving, Amanda, Catherine, Jennifer, German, Carlo, Moses, and so many others that made our stay so enjoyable. Considering that we were able to come during a pandemic and just not have to think About it for a week was a really good break for us so thank you very much Melia Caribe and we look forward to seeing you again next time!…
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Date of stay: December 2020
Value
Location
Service
Room Tip: We were in block 25, but then we had an excellent view overlooking the pool and the ocean.
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Helpful
Response from Alexa Carolina Fuchs, Propietario at Meliá Caribe Beach Resort
Responded 1 week ago
Dear Ckking, Thank you very much for preferring our hotels in Punta Cana once again, as your travel destination to escape from the daily stress. It is truly rewarding to read about the wonderful service and attention offered by Reynaldo and by the rest of our staff. Their attention to detail is truly remarkable always worried to fulfill our guests expectations. Nevertheless, be assured that your observations will be taken into consideration as your opinion is what get us to take the correct measures to avoid any kind of inconvenience. We're looking forward to your third visit to Meliá in Punta Cana. Kind regards, Guest Service Center Management
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It was a great time we had. The crew is very very nice, always smiling and asking if we needed something. Beautiful beach, good food and we felt very Sécure. We definitly recomend this hotel and we sure will be back!!!! Welcome to Bávaro and DR.
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Date of stay: January 2021Trip type: Traveled with family
Helpful
Response from Alexa Carolina Fuchs, Propietario at Meliá Caribe Beach Resort
Responded 1 week ago
Dear Zoraya, Thank you very much for your recommendation and for choosing us as your travel destination. We're delighted to know that you enjoyed your stay to the fullest, as well as the attentive service received. It would be a pleasure for us to welcoming you back soon. Kind regards, Guest Service Center Management
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PRICE RANGE
$156 - $354 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
150
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Claim Your Listing Frequently Asked Questions about Meliá Caribe Beach Resort
Which popular attractions are close to Meliá Caribe Beach Resort?
Nearby attractions include HARRISON'S Fine Caribbean Jewelers (0.6 miles), Melia Caribe Tropical Lobby Bar (0.07 miles), and Palma Real Shopping Village (0.6 miles).
What are some of the property amenities at Meliá Caribe Beach Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Meliá Caribe Beach Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Meliá Caribe Beach Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Meliá Caribe Beach Resort?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Meliá Caribe Beach Resort?
Conveniently located restaurants include Balicana Asian Cuisine, Hard Rock Cafe Punta Cana, and Jellyfish Beach Restaurant.
Are there opportunities to exercise at Meliá Caribe Beach Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Meliá Caribe Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Meliá Caribe Beach Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Meliá Caribe Beach Resort?
The staff speaks multiple languages, including English, Spanish, French, German, and Russian.
Is Meliá Caribe Beach Resort accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.