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Royal Service at Paradisus Punta Cana

Traveler (156)
Pool & Beach (32)
Videos (2)
Certificate of Excellence

About

#33 of 143 hotels in Dominican Republic
Location
Cleanliness
Service
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Certificate of Excellence
Some people call it Punta Cana, others call it paradise. We call it pure luxury in the Caribbean. In one of the most appreciated areas of Playa Bavaro, right on the beachfront, the Paradisus Punta Cana is an all-inclusive resort that offers superb services and facilities as well as lush gardens and calm waters. Everything you need is at your fingertips: casino, entertainment at the Nova Theater, adventure park, bikes and access to the well-known Cocotal Golf & Country Club. A place where serenity and fun are not at odds. Get ready to enjoy a memorable vacation experience! Discreet and professional assistance by certified butlers during your stay, personalized bath setup by butler and assistance in planning tours and excursions Elegant exclusive Royal Service Lounge for private check in, check out, business facilities, personal concierge assistance with a daily continental snack buffet and exclusive restaurant.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Shuttle bus service
Spa
Concierge
Internet
Bar / lounge
Restaurant
Poolside bar
Butler service
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Minibar
Refrigerator
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123Reviews
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18Room tips
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Popular mentions
We were at the resort for a wedding and stayed in the Royal Service Section. Our Butler, Enrique took great care of us (3 people) the moment we arrived until we left. Enrique took care of bringing us to our room and made sure our bags were delivered to our room shortly after. All restaurant reservations were made through Enrique, he took care of a few of our requests and made sure during the whole week, that all was going well. Our room was great and really spacious. It was like I had my own room, as I was down in the living room on a cot (good way to go if you are 3 people). This resort was pristine. The gardeners were amazing. We never looked for service, we were always served as soon as we showed up at our chair, bar or restaurant. The workers of this resort are all very friendly and welcoming. Make sure to bring bug cream or spray - not sure the spray in the room is effective. So many of our group were bitten, I had no bites (which is unusual for me). Thank you to all for a great vacation. The wedding was held at the Jolly Fish Restaurant - off the resort and everything there was exceptional and professionally handled. The venue is a beautiful place to hold a wedding. We had a airport transfer (we were with Sunwing)
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Response from ParadisusTeam, Management at Royal Service at Paradisus Punta Cana
Responded 4 weeks ago
Dear Guest. Thank you for taking your valuable time to review our property with so many helpful details for wedding and honeymoon groups looking for a perfect stay. Thanks again for your excellent rating and we hope to have the honor to welcome you again soon here at our beautiful Paradisus Punta Cana resort. Warm regards from Punta Cana, The Management
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Hotel's Favorite
I had my hesitations about an all inclusive. But if I was going to do it, it would be with friends or for a special occasion. This time it was both! Everyone who helped me was kind and professional. The facilities were clean. I loved the royal service upgrade. While the resort itself was beautiful, the service really hit the spot for me. I felt cared for and spoiled. My butler, Sigfredo was the absolutely best. He checked in with me EVERY morning and often times throughout the day either in person or text. He paid attention to what I liked and didn’t. The first day I noticed he left a small bottle of local rum and chocolates. I found guaranà soda in the mini bar and told him how much I loved the soda and local fruit when he checked in on me later that day. Second day I came back with a surprise bottle of brut, two more bottles of guaranà soda and a gigantic plate of fruit! He was on top of all my reservations for dinner and the spa. He constantly ensured I was happy and enjoying vacation. The last full day there, he found me at the pool and brought me guava (another fave I mentioned)! When I came back from the wedding later that evening I had rose petals on the bed. The morning I left he joined me in being shuttled back to the main lobby. Midway, he asked if I ate anything yet and if I wanted fruit to take with me for my ride back to the airport. Couldn’t say no to that! He had the driver reroute to the buffet. When I told one of the servers I was leaving but wanted to take some fruit, he came back with a to go box! It was really top notch and the service really did make the stay all that much more! I highly recommend going to the Michelin star restaurant - Passion - it’s not included but it’s so worth it. I really enjoyed the royal service only buffet and the royal service lounge (the best snacks). Pool and beach were magnificent. Great place to really relax. Thank you to all, and especially Sigfredo!
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Response from ParadisusTeam, Hotel Management at Royal Service at Paradisus Punta Cana
Responded May 28, 2019
Dear Tamy, We would like to extend our sincere gratitude to you for choosing us as your vacation destination. It pleases us greatly to know you had a great time with your friends and appreciated our facilities, services, Passion restaurant and the warm, friendly and helpful attitude of Sigfredo, with whom we will share your amazing words. We count ourselves lucky for guests like you and look forward to welcome you back at Paradisus Punta Cana. Warm Regards, Hotel Management
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I have stayed at the Royal Service several times. 10 days ago while making a reservation with Melia I was given a price and 2 minutes later when I told them to confirm the reservation I was told that the price increased over $300. I was so frustrated that they told me that there were no management /supervisors to help. I made the reservation on line myself. I have emailed both Circle and Melia numerous times and 10 days later no response!!!!!!!!!!
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Response from ParadisusTeam, The Management at Royal Service at Paradisus Punta Cana
Responded 4 weeks ago
Dear Guest. Foremost thank you very much for being one of our valuable repeat guest ans your great rating. We are sad to hear about your little inconvenience and I will look into our records to find your reservation information and have somebody email you directly. Again, sorry for the inconvenience and we hope to see you back in the near here at your Paradisus Punta Cana. Warm Regards, The Management
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We're back to the Paradisus Punta Cana Royal Service for our 4th time. Fast, easy check in. We chose a garden view room this time (last two times had an ocean view) to save some money. The room itself is exactly the same as the ocean view room we had last time, only the views are different. We aren't in the room much; so, we find that the view is not as important. The food is very good. Our favorite restaurants are consistently Bana (hibachi) and Fuego (fusion). Our room was cleaned and stocked every day, sometimes twice daily. A special kudos to our amazing Butler, Victor Agramonte, who checked in on us every day and most days twice a day! He added special touches just tailored to our preferences. We really appreciated it! Really, all of the service team and groundskeepers are very friendly offering smiles and say hi/hola. We feel welcome here and will come back again. Thank you for another amazing visit!
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Response from ParadisusTeam, Hotel Management at Royal Service at Paradisus Punta Cana
Responded May 31, 2019
Dear Guest, Wow! It has been truly a pleasure to welcome you back at Paradisus Punta Cana for the 4th time. We are delighted to hear you enjoyed fully your recent vacation time with us. Thanks for your acknowledgement of our accommodations, restaurants and the warm, friendly and professional attitude of our team. Rest assured, we will gladly share your compliments with Víctor and the rest of our team. Thanks for being part of our family. We look forward to your next visit. Warm Regards, Hotel Management
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We just returned from our week in Royal Service, and it was everything we were looking for. Our butler Junior was attentive, helpful and downright great to be around. He was sure to check-in with us daily and stop by for a chat. When we had a small maintenance issue in the room and maintenance had not addressed it, he himself remedied the issue and it was much appreciated! While Junior was our main concierge, the rest of the staff was nothing short of spectacular. I believe in tipping for service and I was almost out of cash by day three because everyone exceeded expectation. From Jose at the Royal Service Pool bar, to Juan at the Wine Cellar, the service was absolutely excellent. The facilities were also excellent. Beach stunning, and the royal service pool was a hidden oasis with no kids, no outside guests and great palapas! The food was exquisite. La Palapa was elegant and tasty, as were the rest of the specialty restaurants. While we did eat at the buffet daily for lunch, we were blown away by the quality and freshness of the items offered. All in All we had an amazing time, we would highly recommend Junior to anyone staying and well be sure to request his services the next time we visit the resort. Enjoy paradise.
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Response from ParadisusTeam, Hotel Management at Royal Service at Paradisus Punta Cana
Responded May 30, 2019
Dear Ryan, What a pleasure it is to hear of the wonderful and unique vacation time you had while staying at Paradisus Punta Cana! It has truly been a pleasure to welcome you and offer you an unforgettable trip. In this sense, we thank your for your appreciation of our facilities, beach, gastronomy and, most of all, the outstanding service you received from our team. Rest assured, we will gladly share your comments with Junior, José, Juan and the rest of our team. Whenever you feel the need to relax and be pampered in a paradisiacal Caribbean atmosphere, just come visit us again. We will be awaiting our return. Warm Regards, Hotel Management
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PRICE RANGE
$237 - $605 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
132
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