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Royal Service at Paradisus Palma Real

Traveler (225)
Pool & Beach (30)
Video (2)

About

#51 of 139 hotels in Dominican Republic
Location
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Service
Value
Royal Service at Paradisus Palma Real: an exclusive enclave for adults only, Royal Service is the epitome of elegance and personalized service. Located on the amazing blue flag Bavaro Beach, one of the most beautiful beaches in the world, in Punta Cana (Dominican Republic) The Royal Service at Paradisus Palma Real is a luxurious all-inclusive resort, ideal for couples and adults. In each and every guestroom even the tiniest details have been carefully designed to guarantee your full satisfaction. Discreet and professional assistance of certified butlers during your stay, to run your bath and assist with planning tours and excursions. Elegant exclusive Royal Service Lounge for private check in, check out, business facilities, personal concierge assistance and snack buffet. Palazzo Italian restaurant only for Royal Service guests with a stunning terrace with pool and beach view and much more.
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Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Breakfast Available
Business Center with Internet Access
Casino and Gambling
Concierge
Conference Facilities
Dry Cleaning
Golf course
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Public Wifi
Sauna
Tennis Court
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
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142Reviews
7Q+A
17Room tips
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Popular mentions
We stayed here for our wedding week and opted for the Ocean view Royal Service room. Upon checking in, we instantly felt that we were going to be well taken care of during our stay. After a cold towel and welcome drink, we were introduced to Alberto Vargas, who would be our
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Response from JuanP5826, Guest Experience Director at Royal Service at Paradisus Palma Real
Responded yesterday
Dear Guest, Your words honor us! We are sincerely glad to hear you had a wonderful wedding week at Paradisus Palma Real. It is a pleasure to know Alberto went the extra mile to offer you a courteous and personalized assistance throughout your stay. You are completely right, he is truly special and a hard worker. Rest assured, we will share your beautiful comments with him. Whenever you feel the need to relax and be pampered in a beautiful Caribbean atmosphere, just come visit us again. Warm Regards, Guest Experience Director
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Hotel's Favorite
My wife and I booked on relatively short notice and, although this is a large, multi-part resort (main resort, Royal Service, Reserve and Grand Reserve/Circle) we felt pampered, recognized and appreciated. From our butler, Richard, to the beach staff (and particularly Martin
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Response from JuanP5826, Guest Experience Director at Royal Service at Paradisus Palma Real
Responded Apr 1, 2019
Dear Guest, Thanks a lot for choosing Paradisus Palma Real as your vacation destination. We are glad to know you had a wonderful vacation time and felt pampered by our team. In this sense, I will gladly pass on your comments to Richard and Martín, who will be thrilled to hear from you. We are glad to know, in general, you enjoyed our gastronomy. However, we are sorry if you did not appreciate the gastronomic offer at the buffet. Moreover, we sincerely apologize for the inconvenience you encountered at Palazzo. Please, be certain, we will surely addresss you comments with our Food and Beverage department. Thanks for bringing to our attention your suggestions regarding our environmental policies. We will surely take in consideration your kind remarks. We count ourselves lucky for guests like you and look forward to welcome you back in the near future. Warm Regards, Guest Experience Director
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Faced with a drunken mob of Americans who insisted on playing the piano at the bar after being told insistently not to touch it, I can have nothing but praise for the employees and security staff at the Palma Real for having to face these individuals. They are a disgrace and an
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Response from JuanP5826, Guest Experience Director at Royal Service at Paradisus Palma Real
Responded 3 days ago
Dear Guest, We would like to extend our sincere gratitude for your kind words. Our team works hard to offer our guests a personalized assistance and to ensure a safe and relaxing atmosphere. In this sense, we thank you for your acknowledgement of our team’s professionalism. They will feel truly honored. We look forward to welcome you back at Paradisus Palma Real. Warm Regards, Guest Experience Director
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This place exceeded my expectations for an "all inclusive resort". The property is absolutely immaculate and well maintained. The accommodations and amenities are top notch and beautiful! Perfectly located near the beach. Plenty to do on the property and excursions if you like.
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Response from JuanP5826, Guest Experience Director at Royal Service at Paradisus Palma Real
Responded 1 week ago
Dear John, I would like to extend my sincere gratitude to you for your amazing and honest feedback. It honor us to know of the wonderful vacation time you had while staying at Paradisus Palma Real. We thank you for your appreciation of our services, facilities, accommodations, amenities, beach, gastronomy, entertainment and the friendly and warm attitude of our employees. You are right, they are genuinely cheerful and courteous. Rest assured, it will be a pleasure to share your kind words with Félix and the rest of our team. Thanks for your suggestions regarding more adults only restaurants. We will surely take in consideration your remarks, since we strive to offer you a perfect getaway. Thanks for being part of our family. We look forward to welcome you back. Warm Regards, Guest Experience Director
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We came to Palma Real adults only for 10 days. Guess what, all these days-nothing short of living the dream in paradise! It all began with meeting manager Glenys at the reception area, who accommodated every our request. Then Francis, our personal butler, who made our every day
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Response from JuanP5826, Guest Experience Director at Royal Service at Paradisus Palma Real
Responded 2 weeks ago
Dear Guest, We sincerely appreciate your comments and thank you for the valuable time you invested to share your comments and thoughts with us. It is a pleasure to hear of the wonderful 10 days you had while staying at Paradisus Palma Real. Thanks for your acknowledgement of our team’s hard work and kind attitude. Rest assured, we will share your amazing comments with Glenys, Francis, Rafael and Miguel. They will feel honored! Hopefully, we will be welcoming you again in the near future. Warm Regards, Guest Experience Director
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PRICE RANGE
$381 - $702 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
132
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