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whala!urban punta cana

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Avenida Estados Unidos, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (90)
Room & Suite (38)
Dining (16)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 06/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from whala!urban punta cana
Updated 06/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#73 of 162 hotels in Punta Cana
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best

Whala!Urban Punta Cana is an excellent choice for travelers visiting Punta Cana, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.

You’ll enjoy relaxing rooms that offer air conditioning and a refrigerator, and you can stay connected during your stay as Whala!Urban Punta Cana offers guests free wifi.

The lodge features a 24 hour front desk, a concierge, and baggage storage. Plus, Whala!Urban Punta Cana offers a pool and free breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.

Travelers looking to enjoy some tapas can head to Passion by Martin Berasategui at Paradisus Palma Real or Onno's Bavaro. Otherwise, you may want to check out a French restaurant such as Chez Mon Ami, Le Chanterelle, or Mi Cantina.

Enjoy your stay in Punta Cana!

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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Conference facilities
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Kid-friendly buffet
Snack bar
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish, German
136Reviews10Q+A9Room tips
Traveler rating
  • 93
  • 22
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  • 5
  • 4
Time of year
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Popular mentions
marci96 wrote a review Aug 2020
New York City, New York34 contributions14 helpful votes
Everything was good the service was good the pool was quiet. The food at the bar was good my only complaint would be the bed . It had a hole I'm the middle. I had a had time getting off the bed it's like the black hole pulling you on.
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Date of stay: August 2020Trip type: Traveled as a couple
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Response from LAURA RIVAS, Otros at whala!urban punta cana
Responded Aug 25, 2020
Dear guest greetings from Whala!Urban We appreciate your comments, it has been a pleasure for us to receive you. Whala! Urban makes a great effort for customer satisfaction and we do everything to ensure that our guests enjoy their accommodation and our services , we are so sorry for the inconvenient bed, we gonna make all at disposal to resolve that .We are very apologize again and we gonna work hard for that it doesn't happen again Thank you so much for your comments Whala!Urban it's your home we can't wait to share our services with you again . The whole whala team sends you an affectionate and attentive greeting. Juan Carlos Luis Recepción
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R. H. wrote a review Aug 2020
5 contributions
Stayed over night since my flight was canceled. The hotel seems to be be clean and proper security in place. The room was clean and spacious. Had a nice meal at the restaurant, moderately priced and pleasant waitress. The staff was very friendly. It’s a nice place for long period stay if you thinking of cooking your own meal since they had small kitchen inside the room.
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Date of stay: July 2020Trip type: Traveled on business
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Response from LAURA RIVAS, Otros at whala!urban punta cana
Responded Aug 25, 2020
Dear guest Greetings from Whala!Urban. We are very glad to got your very beautiful feedback about us , we are here just to satisfy all of your desires which depend on us thank you so much for your comment it's very important for us. We gonna work hard every day to improve and surpass us again and again. Thanks for everything! Juan Carlos Luis Recepción
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Super C wrote a review Mar 2020
1 contribution
Very Good ...Room nice ... the staff are welcoming .. security .. swimming pool .. you can eat and breakfast is included so ... everything is perfect....security guard ... if you want peace take the rooms opposite the pool !!
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Date of stay: February 2020
Rooms
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Response from LAURA RIVAS, Otros at whala!urban punta cana
Responded Mar 7, 2020
Dear guest, Greetings from Whala! Urban. Thank you so much for your pleasant comment. Constructive support from our guests is extremely important for us when trying to improve our quality. We are working hard in order to improve our service, and your feedback is the best way to do it. Is very nice to hear that we have met your expectations and you had a great stay with us. Rosa Echavarria Recepción
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Sandy wrote a review Mar 2020
Pompano Beach, Florida91 contributions20 helpful votes
+1
What a beautiful experience at Whala Urban hotel in Punta Cana. The check in/out process was smooth thanks to Rosa and co-worker. The security Don Luis G is so pleasant and always have a smile. The bar/snack open until late and the drinks and snack was delicious. The server Beronica n Jean Carlos always make sure we are fine. The swimming pool is big enough to swim several laps the pool furniture is so beautiful and comfortable. The maintenance guy make sure the pool is always clean. Our room was huge and super comfortable and quiet with a balcony facing the swimming pool. Also include small fridge, sink and a living room. The air conditioning work perfect and the room decor was nice including two chair and table in our balcony to enjoy the wine at night. The hotel provides transportation to the hotel brother Whala Bávaro for free and the driver Franklin was very helpful. The Whala Bavaro is by the beach so you can spend all day there. The breakfast was so delicious thanks to chef Jordan. The hotel was always clean. Every morning I see Danny cleaning the stair and making sure the hotel is clean. The hotel located in a safe area next to little grocery store that you can fine everything and a excellent Lebanese rest named Yanni. The hotel also have a small gym and provide parking lot. Also have a security at the entrance of the hotel. Whala Urban is a very relaxing hotel with an excellent service and very warming staff. If you looking a hotel to be relax this is the right hotel. If you looking a hotel facing the ocean I recommend to look for a different hotel, but keep it in mind the Whala Urban provides transportation to Whala Bávaro next to the ocean. Thanks Whala Urban for make our Birthday week so sweet.
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Date of stay: February 2020Trip type: Traveled as a couple
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Response from LAURA RIVAS, Otros at whala!urban punta cana
Responded Mar 7, 2020
Dear guest, Greetings from whala! Urban. Thank you for sharing the experience of your stay in our hotel with TripAdvisor members. We are pleased to know that we have met and even exceeded your expectations regarding our services. We are a hotel for different types of clients and our services and facilities are designed for the enjoyment and satisfaction of our guests. Thanks for everything! Rosa Echavarria Recepción
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Scott T wrote a review Feb 2020
21 contributions8 helpful votes
Located off a side road and beside empty field, I guess this area will be developed over time. Not really “by” anything. But a short taxi ride to a local mall. About 10 shops. It’s certainly not a resort but a more mid grade hotel. No elevator. Get ready to carry baggage upstairs. I think it’s pretty new. Weird you have to give a $20usd cash deposit for pool towel. Never ran into that. Usually you have a towel card and if you don’t turn it in on checkout, you pay. King bed. Clean room. Good wifi. Mini fridge to keep your snacks cold. Now this would prevent me from coming back.....one duplex receptacle in whole room. Want to charge phones and use bedside light? Not possible. Not even a plug under the desk. For the price it’s ok. But for people to say best hotel ever....best on the island.....I think they’re staged. Lol.
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Date of stay: February 2020
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Response from maridaliarivas, Director de Recepción at whala!urban punta cana
Responded Feb 17, 2020
Dear guest, Greetings from whala! Urban. Thank you for sharing the experience of your stay in our hotel with TripAdvisor members. We are pleased to know that we have met and even exceeded your expectations regarding our services. We are a hotel for different types of clients and our services and facilities are designed for the enjoyment and satisfaction of our guests. We want to ask our sincerest apologies in relation to this misunderstanding, they are really hotel policies that arose through some inconveniences that have occurred on several occasions. We know that it is a bit unusual but to avoid confusion, we use this modality. Rosa Echavarria Recepción
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PRICE RANGE
$75 - $101 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
69
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Frequently Asked Questions about whala!urban punta cana
Which popular attractions are close to whala!urban punta cana?
Nearby attractions include Bavaro Beach (2.6 miles), Vivaldi Cigars (0.6 miles), and Escapology (0.1 miles).
What are some of the property amenities at whala!urban punta cana?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at whala!urban punta cana?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at whala!urban punta cana?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at whala!urban punta cana?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to whala!urban punta cana?
Conveniently located restaurants include Chic Cabaret & Restaurant Punta Cana, Herman 311 Bar & Restaurant, and Toc Beach Bar & Restaurant.
Are there opportunities to exercise at whala!urban punta cana?
Yes, guests have access to a pool and a fitness center during their stay.
Does whala!urban punta cana have an airport shuttle?
Yes, whala!urban punta cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at whala!urban punta cana?
Yes, dry cleaning and laundry service are offered to guests.
Does whala!urban punta cana offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at whala!urban punta cana?
The staff speaks multiple languages, including English, Spanish, and German.