Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Whala!Urban Punta Cana is an excellent choice for travelers visiting Punta Cana, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
You’ll enjoy relaxing rooms that offer air conditioning and a refrigerator, and you can stay connected during your stay as Whala!Urban Punta Cana offers guests free wifi.
The lodge features a 24 hour front desk, a concierge, and baggage storage. Plus, Whala!Urban Punta Cana offers a pool and free breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.
Travelers looking to enjoy some tapas can head to Passion by Martin Berasategui at Paradisus Palma Real or Onno's Bavaro. Otherwise, you may want to check out a French restaurant such as Chez Mon Ami, Le Chanterelle, or Mi Cantina.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Charming
Family
Languages Spoken
English, Spanish, German
Location
Avenida Estados Unidos, Punta Cana 23000 Dominican Republic
Whala!Urban Punta Cana
4.2 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Whala!Urban Punta Cana garners accolades for its prime location near top tourist spots and renowned restaurants, enhancing visitor stays. While the spacious, pristine rooms are a hit among guests, issues such as AC malfunctions and security have been called out.
The hotel's cleanliness and amenities, including a diverse breakfast and reliable shuttle service, receive praise, though some service delays and water pricing draw criticism. The welcoming atmosphere and value proposition are highlighted, yet service experiences vary, with some guests facing communication challenges.
Location
Convenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Cost-effective
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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I spent 3 nights with my daughter and my dad, we were celebrating my daughter's 10th birthday. We had the most amazing time at the hotel. The property was well-kept, the lawns were well-manicured and the grounds was very clean. The lobby has a welcoming and cozy feel, it gives you that home away from home feeling. The front desk agent Rosa is such a gem, she was so friendly and was always there to answer any questions we had about the city. She and her team also sang my daughter happy birthday at breakfast and brought her balloons, which made her day. The room is really spacious and has a kitchenette with everything you need. Thanks to Rafael, the maintenance staff who was working during our stay was so friendly and assisted us with everything we needed. The security staff Carmelito always welcomes us when we are entering the property and when we are leaving, he always greets us with a smile and shows the service from the heart sign. The food is really good, we tried multiple items from their menu and we were satisfied. Overall, the property is on par when it comes to cleanliness, hospitable staff and amazing service. What's even better is that it's 10-15 minutes from downtown Punta Cana and around 20 minutes from Punta Cana airport. I'll definitely return for another stay when I visit Punta Cana.
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Date of stay: August 2024
Value
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Location
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Trip type: Traveled with family
Room Tip:Â The pool closes at around 10:00 pm. There's a gym on the property and a nice little garden-like...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rosa EchavarrĂa, Otro at Whala!Urban Punta Cana
Responded Aug 29, 2024
Dear Daydream63888274838, We are very pleased to hear that your stay at our hotel was so pleasant and that you especially enjoyed our facilities and the treatment you received from our staff. We strive to provide a clean, welcoming and safe environment for our guests and it is a pleasure to see that we have met your expectations. It is especially gratifying to know that Rosa, Rafael and Carmelito contributed to making your experience even better. Our team takes pride in their work and comments like yours are a source of motivation for all of us. We appreciate your kind words and hope to have the opportunity to welcome you back on your next visit to Punta Cana. Best regards, Rosa Echavarria Reception
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I actually had a good time staying at this location. The staff were friendly and helpful. Victor always go the extra mile to provide information, assistance, and give a pleasant smile. If he is not able to assist in the moment, he follows up to ensure your needs are met. Rosa was very accommodating and always guide us in the right direction. Claudell is a super woman who always leaves an amazing smell in the room whenever she’s finished cleaning. I would certainly recommend this hotel. I find it much better than the one in Bavaro.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Â I love the option of having a stove to cook.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rosa EchavarrĂa, Otro at Whala!Urban Punta Cana
Responded Nov 7, 2024
Dear andreasB1514OH, We are very pleased to hear that your experience at whala! Urban Punta Cana was rewarding. We are glad that you enjoyed our facilities and that our staff was to your liking. We are very proud of you for mentioning Victor, Rosa and Claudell. They are, without a doubt, a great representation of our commitment to provide exceptional service. Your satisfaction is our ultimate reward. We hope you will choose us again for your next visit to Punta Cana. It will be a pleasure to provide you with another memorable experience. Best regards, Rosa Echavarria Reception
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Originally I was supposed to stay there 2-3 nights, ultimately I stayed ten days (from the 7th to the 17th). The room is large, the bed comfortable and very quiet. I really liked the friendly staff (at reception, at breakfast as well as the cleaning service) we felt well received. What I appreciated was the family aspect of the hotel (different from the factories we have throughout the Bavaro area). Its location is impeccable if you have rented a car.
The breakfast is quite ok. The swimming pool is clean and pleasant.
The only two small faults: the wifi which was broken (well then with a local sim card no problem) and the machines in the gym which did not work (the running machine). But nothing serious.
I will definitely return in February.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Is a Good place. They Only have To check out their water prices because they have Panna water in the same price of the local and cheapper water that they give you in the room. I dont like Panna water and I Pat the same price for the water that they have free on the living room
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Review collected in partnership with this hotel
Date of stay: July 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rosa EchavarrĂa, Otro at Whala!Urban Punta Cana
Responded Jul 22, 2024
Dear Guest, We are pleased to know that you consider our hotel a good place. Regarding your remark about the water prices, we will take note of your comment, we are always looking for ways to improve our guests' experience. Thank you for sharing your experience with us, every opinion helps us to grow and improve. We hope to see you again soon at Hotel whala! Urban Punta Cana. Yours sincerely, Rosa Echavarria Reception
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We stayed in room 209. We stayed in this hotel for a day, after having made a 14 day trip between resort and Cruzeiro, as it was near the airport and we wanted to rest a little before taking a very long flight. All we wanted was a nice night's sleep, a nice bath and good food for breakfast. About sleep, it was perfect! The room very quiet, super comfortable bed, air conditioning. Note 10! The cleaning of the room was also ok. Very spacious room. But the shower is very bad! It looked like I was taking a hose bath. Very hard to regulate the temperature. I was disappointed with this detail, as I really wanted to have taken a decent shower before taking my flight. The breakfast was wonderful! Well served! With many varieties. Even a machine with Swiss cappuccino! I loved it! The pool is also great! Very big! With chair and sunscreen. I didn't use the gym, so I can't rate, but I saw I did. It was small, but it could break the branch. I did not enjoy the bar, which is in the pool, because we avoided drinking alcohol before taking the flight. We did not enjoy the dinner (which is paid separately) because we thought it better to have dinner at the pizzeria that has on the side of the hotel. The location is great for those who want to access the airport, as it is just over 15 minutes by car. But there's absolutely nothing nearby to enjoy. Nothing at all. The beaches are far away. But the hotel offers transfer to the whale resort that is on the beach. They look for you and take you back. We didn't use this service because you didn't have time.
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Review collected in partnership with this hotel
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are not in the best shape the tiles of the bathroom floor were broken. The AC of our room did not work, so we asked for help and they had to change our room, but then the room where they changed the AC ALSO did not work, and so we asked for help again saying that this AC wasn't working either and they said that it was working that it would take time, even tho it was obvious that the AC wasn't doing it’s work. We could not sleep that night, cause the room was very hot. We left sleep-deprived and very disappointed. I have an uncle who told us something like that happened to him at this hotel and we didn't listen to him. Clearly, we should’ve. Horrible experience.
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Date of stay: August 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rosa EchavarrĂa, Otro at Whala!Urban Punta Cana
Responded Aug 24, 2024
Dear Guest, We are very sorry that your experience was not as expected. We are sad to hear that there have been inconveniences during your stay and that we have not been able to meet your expectations. We highly value your feedback and take it seriously. Our goal is to offer a comfortable and pleasant environment for our guests to feel at home. We strive to keep our facilities in the best condition and offer a quality service. On the other hand, we want to let you know that the air conditioners in both rooms were working properly. As our maintenance explained to you at the time of assisting him, he was misusing the controls in both rooms. To meet your request, we even change your room for your comfort. We sincerely apologize for the inconvenience you have experienced. Your feedback is critical to us, helping us improve and deliver a better experience in the future. We appreciate your understanding and hope that you will give us a new opportunity to demonstrate the quality of our services to you. Kind regards Rosa Echavarria Reception
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It was the first time I traveled to Cap Cana, but definitely the last time I will book this hotel. The rates should be going for 50 per night, and NOT 110 US dollars per night. It should be NOTED, there is NO elevator. My room had NO lock and because it was full, we had to literally put a round table against the door at night while we slept. NEVER AGAIN.
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Review collected in partnership with this hotel
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rosa EchavarrĂa, Otro at Whala!Urban Punta Cana
Responded Jan 22, 2025
Dear Guest, We are very sorry to hear that your experience at our hotel did not meet your expectations. At whala! Urban Punta Cana we take our guests' comments very seriously in order to continuously improve. Regarding your comment about the lack of elevator, we would like to inform you that we do not have this service. However, we do have a bellboy who is always ready to help with luggage and any other needs our guests may have. We are very sorry to read about the situation with your room lock. Our main goal is to ensure the safety and comfort of our guests, so this incident is of great concern to us. We appreciate your feedback and hope to have the opportunity to show you in the future that we can provide you with a high quality accommodation experience. Best regards,
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Everything is great, food, activities (volleyball, darts, dance), facilities etc. Adult only is worth the extra cost really because everything is better and less crowded. Pina Colada is great, she takes care of the activities and sets a very good atmosphere!!
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Date of stay: June 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are staying at the whala! yurbban Punta Cana and, so far, the experience is being great. The first thing we noticed was free parking, super comfortable if you come by car.
Since we arrived, Victor, the receptionist, has made us feel at home. Always with a smile and willing to help, it makes everything much easier. The rest of the staff are also very friendly and attentive, you can tell they care about the details.
Breakfast is varied and rich, with fresh options ranging from fruit. It is a good start to enjoy the day at the beach or relax in the hotel facilities.
For now, the stay is being more than pleasant and everything suggests that it will continue like this. We definitely recommend it, and if you pass through reception, do not forget to greet Victor from us.
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Date of stay: December 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed there for only one night. It was my second experience with the Whala network. I opted for this option as it was a work trip, very fast in the Punta Cana area.
The price was very good for two rooms with breakfast included. We were comfortable on the routes to go out for our business appointments. It has parking lots (although returning in the evening there was no longer a place available, due to which the hotel was full and there were many guests like me who were on work/business fair issues in the Punta Cana area. The pool looked quite refreshing though small but I didn't have time to try it. The hotel has 3 floors without elevator. Upon arrival the rooms were already ready but the check-in took longer than expected. We were greeted with a welcome drink and some cold wet towels (super grateful for that attention) as it was so hot. The reception boy was very friendly although it looked a little bad tempered (I imagine because of all the heat it was at the time. Bad experience getting to the rooms and not feeling the air conditioning in the least!!! We were located on the 3rd floor, there the rooms are an oven for all the heat they receive on the ceiling. You must do something with that! Putting some protector or something.... I had to wait well into the morning to feel a little cold air, I kept the fan also on. Even though they turned everything on minutes before our arrival, it was still very hot. Breakfast was nothing special but it works. I ordered a packaged yogurt and they weren't available. There were no natural juices or bottled water. The girl who served us there was also very friendly. I will consider it for any other quick trip to Punta Cana.
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Automatically translated
Date of stay: October 2024Trip type: Traveled on business
Room Tip:Â Pidan el primer o segundo piso, para que no tengan que sufrir por el calor!!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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