Whala!Urban Punta Cana
Avenida Estados Unidos, Punta Cana 23000 Dominican Republic
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About
#179 of 1,566 hotels in Dominican Republic
Location
3.8
Cleanliness
4.6
Service
4.4
Value
4.3
Whala!Urban Punta Cana is an excellent choice for travelers visiting Punta Cana, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
You’ll enjoy relaxing rooms that offer air conditioning and a refrigerator, and you can stay connected during your stay as Whala!Urban Punta Cana offers guests free wifi.
The lodge features a 24 hour front desk, a concierge, and baggage storage. Plus, Whala!Urban Punta Cana offers a pool and free breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.
Travelers looking to enjoy some tapas can head to Passion by Martin Berasategui at Paradisus Palma Real or Onno's Bavaro. Otherwise, you may want to check out a French restaurant such as Chez Mon Ami, Le Chanterelle, or Mi Cantina.
Enjoy your stay in Punta Cana!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Conference facilities
Meeting rooms
Baggage storage
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Kid-friendly buffet
Snack bar
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Spanish, German
Location
Avenida Estados Unidos, Punta Cana 23000 Dominican Republic
Whala!Urban Punta Cana
Getting there
Somewhat walkable
Grade: 55 out of 100
55
280 Restaurants
within 5 miles
192Reviews17Q+A15Room tips
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The hotel is decent old but decent! The people that work there are hit or miss some are nice some don’t care about anything. There is no elevator so if you’re bringing a lot of luggage just expect to carry it all the way to your room. Overall I’d give the hotel a 4 out of 10. Wouldn’t stay here again.
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: If your staying in this hotel not elevators so expect to haul ur stuff up stairs
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rosa Echavarría, Otro at Whala!Urban Punta Cana
Responded 3 weeks ago
Dear erichH6223EN, Greetings from Whala Urban. Your opinion is very important for us to continue improving our services. Constructive support from our guests is extremely important to us as we try to improve our quality. Please accept our sincere apologies for the unfortunate situation with our staff. You can rest assured that corrective action has been taken to prevent these situations from happening again. We deeply regret that you may have received a negative impression of our services. We cannot tell you how sorry we are for any inconvenience you may have experienced during your recent stay with us. Rest assured that your observations have been taken with the highest consideration and shared with the General Management of our Hotel to analyze the points you mentioned. Sincerely Rosa Echavarría
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Relaxing and stress free are two words which I would use to describe the Whala! Urban Punta Cana. My boyfriend and I ventured here for a last minute trip to DR during the Labor Day holiday weekend. This was our first time in Punta Cana and being that it was a last minute trip, we wanted a clean space with good service and a great value. This establishment gave us so much of that! Firstly, we flew into Santo Domingo and hired a transportation service to drive us to the hotel. It is about a 2 hour drive and honestly not a terrible journey. We booked our reservation about 4-5 weeks in advance via cheaptickets and secured a standard 1-bedroom suite without issues. We both traveled late in the evening from different origins. Unfortunately, my boyfriend missed his flight and we were worried that I would not be able to check-in since the reservation was under his name and credit card. I must say, it was almost impossible to reach anyone at the hotel using at least 4 numbers we found. Eventually we managed to reach someone by the name of Michael. He was very helpful and I was able to check-in without any issues. In regards to my experience, below are a some things I’d like to highlight: Pros: - The hotel grounds are small but charming and relaxing. Everything looked exactly as it did online. From the pool to the rooms, there weren’t any surprises. The sun would shine beautifully on the pool area during the day and at night, the lights were cozy alongside the island breeze. - Travel around the hotel is relatively easy. There are only a few restaurants within walking distance however, a Uber ride downtown is only about 11 minutes and less than $10 roundtrip. I went a little further out by the beaches in Bavaro and it cost me about $12 roundtrip. Be mindful, the costs I am noting are via Uber. I tried to hire a cab thru the hotel to go to Bavaro and they wanted to charge me $25 one-way plus 10% fee to use my card. One of our tour guides made us aware that the cab drivers will try to take advantage, so be aware. - Cleanliness seems to be key here. The grounds were spotless and I always saw a staff member sweeping or mopping the areas. In addition, our room was squeaky clean. From the floors to the furniture, everything was spotless. I still did my own cleaning and disinfecting in certain areas but I have to give it to the staff for the impeccable job of keeping things in order. We did not try out the pool during our stay, but the seating area and bar around it were nice. - Our room was 121, located on the ground level and just steps away from the dining area. Despite the location, we never experienced any loud noises or disruptions. Granted we were out most of the day, but at night and early mornings, not a peep was heard. There was absolutely no view from our room though. It seemed to be at the side of the hotel, so it was just some bushes, a wall, and a walkway. At times, staff would walk along the side which would startle me because there is gravel on the pathway but if you keep your curtains close, you likely won’t notice it. - The suite is very basic but plentiful for a short stay. It was a one-bedroom suite including a living room, small dining section, and kitchenette. There is a mini fridge in the room and we were provided with bottle water throughout our stay. - The bed was firm but comfy as we prefer this level of comfort. The hotel offers a menu of pillows. Yes, a menu lol. You can choose your level of comfort from the menu and they will provide it. I never had to do this as my pillows were perfect but I thought it was a cute touch. - There are flat screen TVs in both the living room and bedroom. The TV in the bedroom is much better in terms of quality and channels. - The room has a fan and AC that you can adjust to your comfort with no issues. - Breakfast was included in our stay and the food was GREAT! As someone of Caribbean heritage, the food spoke to my heart. Breakfast starts at 7am and is self-serve. It features a variety of pastries, cereals, traditional Dominican sausage dishes, eggs, fresh fruits and some prepared starches like yuca and sweet potato. There was also cold cuts, coffee, hot cocoa, and fresh passion fruit juice. In addition, everything is labeled in English, Spanish, and Russian. I have to admit that I had low expectations on the food but it was delicious! I also appreciate that it wasn’t American focused because when I travel out the U.S. I want to experience the local flavors. - We did not drive but there appeared to be plenty of parking on the premises. - Lastly, staff were wonderful! We were greeted with a kind greeting and a smile each and every day. Most of the staff speak English but if they don’t, most are honest to let you know and they will find someone who can assist more efficiently. Two things that I want to especially point out – 1) I had an issue with the safe in my room at 11pm on the day of my arrival. Staff were so patient in helping me even though I called them twice about it. Thank you! - 2) Staff are very attentive. If I ever had a question, I could simply walk to the front desk or dial them from the room phone and always received a timely response. Cons: - The hotel is located in somewhat of an off-beaten path. It looks like an area very much under development. I think in another few years, it may be a lot busier than it is now. With that said however, there is not much to do close by, at least not within walking distance. There is a small shopping mall next door with a delicious Argentinian restaurant. There are also a bar, some small restaurants, and convenience store close by, but that was about it. No beach close by either however, transfer to their sister property (Whala! Bavaro) where there is a beach is available. This was a bit of a bummer for me. Punta Cana seems like a very hotel driven area. By this, I mean, if you are not on a resort or have excursions planned, there doesn’t seem like anything to do. In many cities, there is usually a strip with multiple places to visit, I didn’t get that idea from Punta Cana. And since there aren’t any daily activities at this property, you’ll likely find yourself bored if you don’t plan wisely. - The kitchen closes at 9:30pm. Keep this in mind if you are a late arriver. There was a small pizza shop open next door, when I arrived after 10pm but I did not bother. - We genuinely liked our room however, some of the concept does not make sense. There is a kitchenette but absolutely no dishes, cooking utensils, cutlery, or pots and pans. The stove made a sound when turned on, but did not light. Not sure what the goal was in this concept if there is nothing available to use the amenities, but I digress. I would highly suggest they make the stove electric and offer eating and cooking utensils. It would give more of a homely stay. - Couch in living room is hard. - Lighting in the rooms are too dim. It was hard to see the quality of things at night. Not that we couldn’t recognize it but a little more brightness would’ve been helpful. - We liked the bathroom however, I disliked the half shower door. I know this is the trend but it makes no sense to me. - If you are someone who prefers to use a washcloth during your showers, they are not provided. - Finally, check-out is easy but give yourself extra time as the front desk person did a quick inspection before we were cleared to leave. Overall, we had good experience! We likely would not return unless it was a short stay. In addition, we would like to experience the resort/all-inclusive route however, I would highly recommend it to others. Furthermore, I would like to send a very BIG thank you to Michael at the front desk for his kindness and assistance throughout our stay. Also, a very big thank you to the remaining staff including those in the dining area, housekeeping, and front desk for their kindness and service. We enjoyed our time at Whala! Urban Punta Cana. …
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Rosa Echavarría, Otro at Whala!Urban Punta Cana
Responded Sep 15, 2023
Dear guest, We greet you from Whala! Urban. Thank you very much for leaving your comments. We are glad you had a pleasant stay at Whala! Urban. It is through the observations of our valued guests that we can identify our opportunities for improvement and thus take the appropriate actions to achieve excellence in service. In Whala! We continue working to offer a better service and improve all the aspects indicated by our clients. Your comments will be shared with the aforementioned staff so that they are aware of the good service provided. We hope you visit us again so you can repeat your stay with us. Whala! Urban Your home away from home. Sincerely, Rosa Echavarría
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A very clean and affordable stay. There isn't much around but not much needed. Breakfast is decent and comes with your stay.. The staff here are amazing, very kind and helpful with all my needs. To name a few.. Rosa at the front desk, JoHanna at the bar and breakfast and Jean Carlos who was everywhere! Thank you for a wonderful stay!
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Date of stay: August 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: The times I've stayed here there wasn't a lot of people, which for me is great!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Rosa Echavarría, Otro at Whala!Urban Punta Cana
Responded Aug 25, 2023
Dear StevewL4544KL. Greeting from Whala Urban, We are glad to find out that there were some aspects you find worth to mention, especially our clean premises, really good food, nice pool and very friendly staff. Thank you for your comments and looking forward to welcoming you once again in ‘Whala! Urban. The whole Whala! Team sends you an affectionate and attentive greeting. Sincerely, Rosa Echavarría
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just stayed here for 1 night the day we arrived into Punta Cana before checking into Hyatt for the week. We were very happy with our pool side room with a little balcony. We ate two meals at the restaurant and enjoyed both. The breakfast in the morning was ok. The pool area is beautiful and clean. We paid $30 for a taxi here from the airport and then $45 to Hyatt Cap Cana the next morning. We stayed at this hotels other location Whala Bavaro at the end of the trip and it is not as good as this one is.
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Date of stay: July 2023Trip type: Traveled with family
Room Tip: Ask for poolside room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rosa Echavarría, Otro at Whala!Urban Punta Cana
Responded Aug 21, 2023
Dear guest, Greetings from Whala! Urban. Constructive and informed feedback from our guests greatly assists in our commitment to continuous improvement. We appreciate the time you have taken to write your impressions. We are glad you had a pleasant stay in our establishment. In Whala! Urban we strive for customer satisfaction and do everything in our power to ensure that our guests enjoy their accommodation. We wait for you again when you like. The whole Whala team! Urban sends you an affectionate and attentive greeting. Sincerely, Rosa Lidia Echavarría
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great stay, the staff were amazing! Victor at the front desk checked us in and was very helpful and friendly! Room was very clean and up to our standards. We felt so safe staying here. Breakfast was lovely and I highly recommend this hotel! Will definitely be back in the future!
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Date of stay: July 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Rosa Echavarría, Otro at Whala!Urban Punta Cana
Responded Aug 7, 2023
Dear Amita R. Greeting from whala Urban, We are glad to find out that there were some aspects you find worth to mention, especially our clean premises, really good food, nice pool and very friendly staff. Thank you for your comments and looking forward to welcoming you once again in ‘Whala! Urban. The whole Whala! Team sends you an affectionate and attentive greeting. Sincerely, Rosa Echavarría
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband & I only visited the pool area due to friends in town. The service was excellent, family friendly, very clean and easy to get to. Pool is very nice with cabanas. My cappuccino was very good!
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Date of stay: July 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rosa Echavarría, Otro at Whala!Urban Punta Cana
Responded Jul 10, 2023
Dear Mariluzp236, Greetings from Whala! Urban. Thank you very much for leaving your comments. We are glad you had a pleasant stay at Whala! Urban. It is through the observations of our valued guests that we can identify our opportunities for improvement and thus take the pertinent actions to achieve service excellence. In Whala! We continue working to offer a better service and improve all aspects indicated by our customers. Your comments will be shared with the aforementioned staff so that they have proof of the good service provided. We hope you visit us again. Whala! Urban Your home away from home. Sincerely, Rosa Echavarría
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we first arrived they could not find out booking. The kid at the front desk was no friendly and just seemed to be agitated all the time by everyone. I went to the front desk to turn in my dirty towel to get a clean one since it’s one towel per guest at s time. Same kid from front desk was also telling me how I cannot use the towels they provide for the the pool since I forgot my towel for my trip. He was not nice and seemed to be agitated and he told me I had to wait for maintenance because there were no towels available. Asked about how long it would be and he said 15 minutes. I waited far over that time. I have not had a pleasant experience with staff but the room itself was clean and comfortable.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rosa Echavarría, Otro at Whala!Urban Punta Cana
Responded May 22, 2023
Dear 829melyssad, Greeting from Whala Urban. We appreciate that you have sent us your comments regarding your stay at our hotel. It is through the observations of our valued guests that we can identify our opportunities for improvement and thus take the appropriate actions to achieve service excellence. We really regret to learn that we could not reach your expectations during your vacation in our hotel. Concerning your point of view about our staff, please allow us to inform you that your comment has quite surprised us, since it is not normal that we receive those kinds of remarks from our clients, but on the contrary, we usually receive excellent feedback about their friendliness, attentiveness, and hospitality, which characterize the Dominican people. The whole Whala! team sends you an affectionate and attentive greeting. Sincerely, Rosa Lidia Echavarria
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The hotel was great apart from the mosquitoes at night. Good personal service by Victor and Rosa. A bit away from the beach but there’s a daily free bus shuttle service daily to the sister hotel Bravo if you need the beach activities. Pool area was a good place to chill. Breakfast in mornings was a breeze. I would recommend if you want to visit Punta Cana.
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Date of stay: February 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rosa Echavarría, Otro at Whala!Urban Punta Cana
Responded Mar 14, 2023
Dear guest, Greetings from Whala! Urban. Thank you so much for your pleasant comment. Constructive support from our guests is extremely important for us when trying to improve our quality. We are working hard in order to improve our service, and your feedback is the best way to do it. Is very nice to hear that we have met your expectations and you had a great stay with us. You have highlighted many aspects of which we are proud of: warm service, nice people and grounds, good food, convenient location, comfortable rooms. The whole Whala! team sends you an affectionate and attentive greeting. Whala! Urban; your home away from home Sincerely, Rosa Echavarría
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel looked good, very clean and nice reception, pool area, bar and restaurant. Price is good. We found it cheaper to book on Expedia vs the hotel direct. Included breakfast was very good. For all this we could rate 5 stars, until it comes to the mattress. Worn out old mattress with a big hole in the middle. Basically two person roll into the center and you are stuck there. Of all the hotels I’ve stayed this is the strangest combination of quality cleanliness and a junk mattress. Stay somewhere else if you want to sleep.
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Date of stay: January 2023Trip type: Traveled with family
Room Tip: Don’t use the hotel website to book, it’s cheaper with Expedia
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rosa Echavarría, Otro at Whala!Urban Punta Cana
Responded Jan 16, 2023
Dear guest. Greeting from whala Urban, We are glad to find out that there were some aspects you find worth to mention, especially our clean premises, really good food, nice pool and very friendly staff. We are sorry that you were not able to rest and have a pleasant night. We are extremely grateful for your sincere comment, it is through the observations of each of our clients that we can improve day after day. Looking forward to welcoming you once again in ‘Whala! Urban. The whole Whala! Team sends you an affectionate and attentive greeting. Sincerely, Rosa Echavarría
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ieisha C wrote a review Dec 2022
Beautiful and clean hotel. The only downside is there is no elevator but there are only three floors. Excellent breakfast food. Comfortable poolside seats. Pleasant music playing at all times. Excellent customer service.
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Date of stay: December 2022Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rosa Echavarría, Otro at Whala!Urban Punta Cana
Responded Dec 26, 2022
Dear Ieisha C. Greeting from whala Urban, We are glad to find out that there were some aspects you find worth to mention, especially our clean premises, really good food, nice pool and very friendly staff. Thank you for your comments and looking forward to welcoming you once again in ‘Whala! Urban. The whole Whala! Team sends you an affectionate and attentive greeting. Sincerely, Rosa Echavarría
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Punta Cana area.
PRICE RANGE
$63 - $101 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
69
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Frequently Asked Questions about Whala!Urban Punta Cana
Which popular attractions are close to Whala!Urban Punta Cana?
Nearby attractions include Bavaro Beach (2.6 miles), Escapology (0.1 miles), and Vivaldi Cigars (0.6 miles).
What are some of the property amenities at Whala!Urban Punta Cana?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Whala!Urban Punta Cana?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Whala!Urban Punta Cana?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Whala!Urban Punta Cana?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Whala!Urban Punta Cana?
Conveniently located restaurants include Living Room Vip, The Greek Resort 24 Hour Beachfront Restaurant, and Chic Cabaret & Restaurant Punta Cana.
Are there opportunities to exercise at Whala!Urban Punta Cana?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Whala!Urban Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Whala!Urban Punta Cana offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Whala!Urban Punta Cana?
The staff speaks multiple languages, including English, Spanish, and German.
Is Whala!Urban Punta Cana accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.