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Cheaper
Average
Higher
About
4.0
#78 of 154 hotels in Punta Cana
Location
3.9
Cleanliness
4.1
Service
4.2
Value
3.9
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Whala!Urban Punta Cana is an excellent choice for travelers visiting Punta Cana, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
You’ll enjoy relaxing rooms that offer air conditioning and a refrigerator, and you can stay connected during your stay as Whala!Urban Punta Cana offers guests free wifi.
The lodge features a 24 hour front desk, a concierge, and baggage storage. Plus, Whala!Urban Punta Cana offers a pool and free breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.
Travelers looking to enjoy some tapas can head to Passion by Martin Berasategui at Paradisus Palma Real or Onno's Bavaro. Otherwise, you may want to check out a French restaurant such as Chez Mon Ami, Le Chanterelle, or Mi Cantina.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Charming
Family
Languages Spoken
English, Spanish, German
Location
Avenida Estados Unidos, Punta Cana 23000 Dominican Republic
Whala!Urban Punta Cana
227 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
I stayed here for a business trip and I can say it was a pleasant surprise. Hotel was very, very clean and nicely decorated. People at the front desk were vey polite and helpful. The pool looked great and inviting. Too bad I did not pack my trunks. Bedroom was OK with a big bed and big bathroom. Shower floor needs some anti skid bands because it gets very slippery when wet. Breakfast and WiFi were the weakest points of my experience but there's not much you can ask for at this rate. I definitely recommend this as an economic way to enjoy the Punta Cana area without the cost of attachment of all inclusive hotels.
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Date of stay: October 2021
Rooms
Location
Service
Trip type: Traveled on business
Room Tip:All rooms are about the same but facing the parking lot seems quieter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rosa Echavarría, Otro at Whala!Urban Punta Cana
Responded Nov 4, 2021
Dear guest, Greetings from whala! Urban. Thank you for sharing the experience of your stay in our hotel with TripAdvisor members. We are pleased to know that we have met and even exceeded your expectations regarding our services. Whala urban; your home away from home Sincerely, Rosa Echavarría
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I spent 3 nights with my daughter and my dad, we were celebrating my daughter's 10th birthday. We had the most amazing time at the hotel. The property was well-kept, the lawns were well-manicured and the grounds was very clean. The lobby has a welcoming and cozy feel, it gives you that home away from home feeling. The front desk agent Rosa is such a gem, she was so friendly and was always there to answer any questions we had about the city. She and her team also sang my daughter happy birthday at breakfast and brought her balloons, which made her day. The room is really spacious and has a kitchenette with everything you need. Thanks to Rafael, the maintenance staff who was working during our stay was so friendly and assisted us with everything we needed. The security staff Carmelito always welcomes us when we are entering the property and when we are leaving, he always greets us with a smile and shows the service from the heart sign. The food is really good, we tried multiple items from their menu and we were satisfied. Overall, the property is on par when it comes to cleanliness, hospitable staff and amazing service. What's even better is that it's 10-15 minutes from downtown Punta Cana and around 20 minutes from Punta Cana airport. I'll definitely return for another stay when I visit Punta Cana.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:The pool closes at around 10:00 pm. There's a gym on the property and a nice little garden-like...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rosa Echavarría, Otro at Whala!Urban Punta Cana
Responded 1 week ago
Dear Daydream63888274838, We are very pleased to hear that your stay at our hotel was so pleasant and that you especially enjoyed our facilities and the treatment you received from our staff. We strive to provide a clean, welcoming and safe environment for our guests and it is a pleasure to see that we have met your expectations. It is especially gratifying to know that Rosa, Rafael and Carmelito contributed to making your experience even better. Our team takes pride in their work and comments like yours are a source of motivation for all of us. We appreciate your kind words and hope to have the opportunity to welcome you back on your next visit to Punta Cana. Best regards, Rosa Echavarria Reception
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Is a Good place. They Only have To check out their water prices because they have Panna water in the same price of the local and cheapper water that they give you in the room. I dont like Panna water and I Pat the same price for the water that they have free on the living room
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Review collected in partnership with this hotel
Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rosa Echavarría, Otro at Whala!Urban Punta Cana
Responded Jul 22, 2024
Dear Guest, We are pleased to know that you consider our hotel a good place. Regarding your remark about the water prices, we will take note of your comment, we are always looking for ways to improve our guests' experience. Thank you for sharing your experience with us, every opinion helps us to grow and improve. We hope to see you again soon at Hotel whala! Urban Punta Cana. Yours sincerely, Rosa Echavarria Reception
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Stayed over night since my flight was canceled. The hotel seems to be be clean and proper security in place. The room was clean and spacious. Had a nice meal at the restaurant, moderately priced and pleasant waitress. The staff was very friendly. It’s a nice place for long period stay if you thinking of cooking your own meal since they had small kitchen inside the room.
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Date of stay: July 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LAURA RIVAS, Otros at Whala!Urban Punta Cana
Responded Aug 25, 2020
Dear guest Greetings from Whala!Urban. We are very glad to got your very beautiful feedback about us , we are here just to satisfy all of your desires which depend on us thank you so much for your comment it's very important for us. We gonna work hard every day to improve and surpass us again and again. Thanks for everything! Juan Carlos Luis Recepción
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The rooms are not in the best shape the tiles of the bathroom floor were broken. The AC of our room did not work, so we asked for help and they had to change our room, but then the room where they changed the AC ALSO did not work, and so we asked for help again saying that this AC wasn't working either and they said that it was working that it would take time, even tho it was obvious that the AC wasn't doing it’s work. We could not sleep that night, cause the room was very hot. We left sleep-deprived and very disappointed. I have an uncle who told us something like that happened to him at this hotel and we didn't listen to him. Clearly, we should’ve. Horrible experience.
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Date of stay: August 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rosa Echavarría, Otro at Whala!Urban Punta Cana
Responded 2 weeks ago
Dear Guest, We are very sorry that your experience was not as expected. We are sad to hear that there have been inconveniences during your stay and that we have not been able to meet your expectations. We highly value your feedback and take it seriously. Our goal is to offer a comfortable and pleasant environment for our guests to feel at home. We strive to keep our facilities in the best condition and offer a quality service. On the other hand, we want to let you know that the air conditioners in both rooms were working properly. As our maintenance explained to you at the time of assisting him, he was misusing the controls in both rooms. To meet your request, we even change your room for your comfort. We sincerely apologize for the inconvenience you have experienced. Your feedback is critical to us, helping us improve and deliver a better experience in the future. We appreciate your understanding and hope that you will give us a new opportunity to demonstrate the quality of our services to you. Kind regards Rosa Echavarria Reception
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We booked this hotel for one night, since we arrived very late in Punta Cana. The Hotel is only 15 Minutes away from the airport and located directly at the highway.
Hotel staff was very friendly.
The room itself was ok, but when we entered the room it smelled very bad, like there has not been any ventilation with fresh air for a while.
The hotel provides a pool and also has a restaurant. The menu offered many different options and the food was good. The breakfast in the morning was ok.
Overall, we had a good overlay there for that one night and received a good value for money.
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Date of stay: April 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rosa Echavarría, Otro at Whala!Urban Punta Cana
Responded Jul 27, 2022
Dear guest, We salute you from Whala! Urban. Thank you very much for leaving your comments. We are glad you had a pleasant stay at Whala! Urban. It is through the observations of our valued guests that we can identify our opportunities for improvement and thus take the pertinent actions to achieve service excellence. In Whala! We continue working to offer a better service and improve all the aspects indicated by our clients. Your comments will be shared with the aforementioned staff so that they are aware of the good service provided. At the same time we want to apologize for the inconveniences in the room. Whala! Urban Your home away from home. Sincerely, Rosa Echavarría
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Hotel is located inland. Carlos at the front desk was very helpful. On site restaurant was fine. Room was decent, though I had some issues with lack of hot water in the shower, a clicking fan, and the AC not working. Location is a bit odd with few food options nearby. On site restaurant was fine and there’s a pizza place just off the property, with 2 other restaurants nearby with limited hours. Amazing pool. Overall, the stay was good.
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Date of stay: April 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rosa Echavarría, Otro at Whala!Urban Punta Cana
Responded Apr 20, 2022
Dear Guest. Greeting from whala Urban, We are glad to find out that there were some aspects you find worth to mention, especially our clean premises, really good food, nice pool and very friendly staff. Thank you for your comments and looking forward to welcoming you once again in ‘Whala! Urban. The whole Whala! Team sends you an affectionate and attentive greeting. Sincerely, Rosa Echavarría
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Where do I start what a hotel and what amazing staff. This place is run by the best hotel manager ever! Thumbs up to Carlos Esperon what a manager he runs the hotel professionally and his customers come first, it's so personal like a boutique hotel. The Whala Hotel Group have a real asset in this manager and should be proud to have him. We have stayed at the Royalton, Sensatori, Onyx Now, Bahia Principe and this hotel beats them all. The rooms are spacious and modern and the bathroom is great. The pool is clean and no fighting for beds. Breakfast is superb and the pool bar has a great selection of food options. The bar staff become your friends and can't do enough for you.
Really sad to leave and just can't wait to return to this amazing hotel. Love it love it thanks to Whala Urban Punta Cana for just the best holiday everx
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from maridaliarivas, Director de Recepción at Whala!Urban Punta Cana
Responded Jan 15, 2020
Dear guest, Greetings from Whala! Urban. Thank you so much for your pleasant comment. Constructive support from our guests is extremely important for us when trying to improve our quality. We are working hard in order to improve our service, and your feedback is the best way to do it. Is very nice to hear that we have met your expectations and you had a great stay with us. You have highlighted many aspects of which we are proud of: warm service, nice people and grounds, good food, convenient location, comfortable rooms. Our location is one of the highlighted features of our property and our guests truly enjoy it. The hotel is perfect to know everything about Bávaro –Punta Cana city. As a company focused on guest satisfaction, we continue working hard day by day for the improvement. The whole Whala! team sends you an affectionate and attentive greeting. Whala! Urban; your home away from home Sincerely, Rosa Echavarría
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Located off a side road and beside empty field, I guess this area will be developed over time. Not really “by” anything. But a short taxi ride to a local mall. About 10 shops. It’s certainly not a resort but a more mid grade hotel. No elevator. Get ready to carry baggage upstairs. I think it’s pretty new. Weird you have to give a $20usd cash deposit for pool towel. Never ran into that. Usually you have a towel card and if you don’t turn it in on checkout, you pay. King bed. Clean room. Good wifi. Mini fridge to keep your snacks cold. Now this would prevent me from coming back.....one duplex receptacle in whole room. Want to charge phones and use bedside light? Not possible. Not even a plug under the desk. For the price it’s ok. But for people to say best hotel ever....best on the island.....I think they’re staged. Lol.
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Date of stay: February 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from maridaliarivas, Director de Recepción at Whala!Urban Punta Cana
Responded Feb 17, 2020
Dear guest, Greetings from whala! Urban. Thank you for sharing the experience of your stay in our hotel with TripAdvisor members. We are pleased to know that we have met and even exceeded your expectations regarding our services. We are a hotel for different types of clients and our services and facilities are designed for the enjoyment and satisfaction of our guests. We want to ask our sincerest apologies in relation to this misunderstanding, they are really hotel policies that arose through some inconveniences that have occurred on several occasions. We know that it is a bit unusual but to avoid confusion, we use this modality. Rosa Echavarria Recepción
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When we first arrived they could not find out booking. The kid at the front desk was no friendly and just seemed to be agitated all the time by everyone. I went to the front desk to turn in my dirty towel to get a clean one since it’s one towel per guest at s time. Same kid from front desk was also telling me how I cannot use the towels they provide for the the pool since I forgot my towel for my trip. He was not nice and seemed to be agitated and he told me I had to wait for maintenance because there were no towels available. Asked about how long it would be and he said 15 minutes. I waited far over that time. I have not had a pleasant experience with staff but the room itself was clean and comfortable.
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rosa Echavarría, Otro at Whala!Urban Punta Cana
Responded May 22, 2023
Dear 829melyssad, Greeting from Whala Urban. We appreciate that you have sent us your comments regarding your stay at our hotel. It is through the observations of our valued guests that we can identify our opportunities for improvement and thus take the appropriate actions to achieve service excellence. We really regret to learn that we could not reach your expectations during your vacation in our hotel. Concerning your point of view about our staff, please allow us to inform you that your comment has quite surprised us, since it is not normal that we receive those kinds of remarks from our clients, but on the contrary, we usually receive excellent feedback about their friendliness, attentiveness, and hospitality, which characterize the Dominican people. The whole Whala! team sends you an affectionate and attentive greeting. Sincerely, Rosa Lidia Echavarria
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