Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only

Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only

Playa Arena Gorda Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Punta Cana 23000 Dominican Republic
From the private cabana.
Traveler (4079)
Panorama of the Luxury Room at the Hideaway at Royalton Punta Cana
360
Panoramas (8)
The beach was nice and clean.
Pool & Beach (788)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Did you already book this hotel?
Tell us so we can help you plan.
Avg. $487 /night, 2/16 - 2/17
$654
per night
$528
per night
$402
per night

Feb

Mar

Feb 16
Today

Feb 18

Feb 20

Feb 22

Feb 24

Feb 26

Feb 28

Mar 2

Mar 4

Mar 6

Mar 8

Mar 10

Mar 12

Mar 14

Mar 16

Mar 18
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher

About

#21 of 51 all-inclusives in Punta Cana
Location
4.5
Rooms
4.1
Value
4.1
Cleanliness
4.5
Service
4.3
Sleep Quality
4.3
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Hideaway at Royalton Punta Cana is the perfect place to discover an elegant adults only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Beach
Casino and Gambling
Children Activities (Kid / Family Friendly)
Parking
Wifi
Fitness / spa locker rooms
Fitness classes
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Kids club
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
Telephone
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Trendy
Charming
Languages Spoken
English, Spanish
Hotel links

Location

Playa Arena Gorda Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Punta Cana 23000 Dominican Republic
4.5
4.5 of 5 bubbles3,112 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

The Hideaway at Royalton Punta Cana is often commended for its prime beachfront location and the friendly and attentive staff. However, some guests have expressed dissatisfaction with the rooms, reporting noise, maintenance issues, and subpar views. While the dedicated pool and beach areas are popular, the lively atmosphere and entertainment may not suit all adults. Cleanliness receives mixed reviews, with the pristine beach often contrasted against room upkeep concerns. Additionally, the resort's value has been questioned due to perceived high costs and aggressive sales practices.
Location
Convenient
Atmosphere
Lively
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Underwhelming

Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
Traveler rating
  • 2,079
  • 524
  • 256
  • 114
  • 139
Traveler safety
Time of year
Traveler type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
PinaT520 wrote a review Jul 2024
Tenafly, New Jersey
4.0 of 5 bubbles
Hideaway is a separate pool area for adults only. Rest of the whole resort is mixed with families. At times pools are full of children. Diamond Club members get a bit more privileges, not much. A part of the beach is separated for Diamond Club, and some expensive alcohol brands are only served to Diamond Club. Butler business is not managed well. Butlers are very nice but not very much ‘go getters’. Our experience is; you can easily do everything they do by yourself. Their authority might be quite limited. We couldn’t even get 2-3 hours late check out. Other resorts I have been did anything to accommodate the guests, even if it means to open a room for a few hours.
Do not waste time with 50-40-30.. year membership presentations if you don’t want to spend $100K upfront. Goes down to $20K but not financially sound when you put the NPV of your money. It’s not for us.
Otherwise staff is friendly, mostly their English is limited. There are 6 restaurants in the resort. Food is in variety. Taste is OK.
Beach is really awesome 👌
Bring lots of small bills as everyone expects tips. Do not buy anything from people on the beach or small tables set within the resort, unless you want to pay 3 times as much.
Stay away from the scuba diving instructor group. They take you to a remote location, where the pool is dirty, equipment is subpar and the road is unpleasant. Go to a PADI 5 star location instead.
Read more
Date of stay: July 2024Trip type: Traveled as a couple
Room Tip: Make sure you bring a lot of dollar bills to tip. Make restaurant reservations as soon as you...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Josue Espinal, Marketing at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Responded Jul 9, 2024
Dear Guest, Your review of Hideaway at Royalton Punta Cana is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. We love it when our staff contributes to make your holiday special. We are going to share your comments with the staff. We are sure it will make them very happy. We are sincerely looking forward to the pleasure of welcoming you again to Hideaway at Royalton Punta Cana and make sure that you will enjoy the best services and facilities on your next visit. Cordially, Hideaway at Royalton Punta Cana Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lucy P wrote a review Dec 2023
+1
5.0 of 5 bubbles
Just got back from this resort on Christmas Eve and have had the best two weeks!

Not only does the hotel look great, it is in a convenient location and right on the beach and has everything you could need whether you are coming as a family or couple or on your own.

The staff at the resort have made the holiday such a great experience and I would definitely come back just to see them all again! Junior, Baron and Edwin at dorado have been so friendly, welcoming and provided such great service. Dorado has been our favourite restaurant to eat at and not only because the food has been so good but because of the the staff. The lovely ladies at the front of house of dorado have also been great!
Juan, Greisi and Joesmerlyn at hideaway pool bar have Been great and always making sure you have a drink in hand.
Antonio at hideaway beach bar is the Best!! He has been so friendly and welcoming and we have enjoyed our evening drink with him. He makes a great Mojito and Mango Daquiri!!
Wilson at hideaway pool has been so helpful and friendly and always brought our food at lunch time and sorted towels out for us without us asking!
The DJ’s at hideaway pool have provided great music throughout the stay probably don’t get the recognition they deserve.
I have also enjoyed participating in the Royalton Fit!!
Annery was our cleaner and the room was always kept in immaculate condition and we enjoyed the towel art provided daily.

A special mention to JP Papi (Jean Paul), Yosmairy, JJ (Joselito) and Carolai of the vibe team who have been the main reason for us enjoying our stay so much! They have been so welcoming from the very beginning, entertaining, funny and it has been great participating in the games daily with them alongside getting to know them all personally and individually. It has been great getting to know them all and they will be missed!

Overall the stay has been great and we would 100% recommend this resort and especially the hideaway to anyone thinking of booking!

After reading reviews ourselves we had our concerns however the stay has been great and we have no complaints. We were unsure whether diamond club would be necessary after reading certain reviews however we are glad we did not pay for this as did not feel it is necessary!

Can’t wait to revisit in the future!!
Read more
Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christy Bartodano , Owner at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Responded Jan 5, 2024
Dear guest, We would like to thank you for sharing on TripAdvisor this review so kind about your stay. We are happy that we have been able to exceed your expectations and that our facilities and our staff have contributed to a wonderful vacation at our hotel. It is a great pleasure to read how much you have enjoyed our resort. We are always very grateful for our guest’s feedback and are particularly pleased that you were able to experience just what we aim to so deeply: to deliver great and impressive service to all of our guests. We are sincerely looking forward to the pleasure of welcoming you again, your family, and friends in our Hideaway at Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit. Kind regards, Hideaway at Royalton Punta Cana Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Stacy V wrote a review Jan 2025
5.0 of 5 bubbles
Rooms and all the bathrooms around the resort were very clean. All the staff was very friendly. The buffet was excellent, anything you can think of to eat. Our room always looked so nice after returning from a great pool/ beach day and was stocked every day, even special requests. The wait staff around the pool area were very attentive and cheerful.
Shout out to Rodvel, our butler, Juan and Rudy, the diamond club bartenders and Windy for always getting us our spot at the pool. I would highly recommend this resort. Absolutely beautiful.
Read more
Date of stay: January 2025
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Josue Espinal, Marketing at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Responded 2 weeks ago
Thank you so much, 772stacyv, for your wonderful review! We're delighted you enjoyed your stay and hope to see you again soon for another memorable experience! Warm regards, Cesar Vargas General Manager, Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jasraj G wrote a review Jan 2024
1.0 of 5 bubbles
Where do I start?! Me and my wife stayed at the Hideaway for 1 night and it was the biggest mistake ever! The service we had received from start to finish was just absolute shambles!

We had 2 issues with our room; which is OK as long as it gets resolved in a calm/friendly manner.

Issue 1: The shower wasn’t working; the maintenance came and sorted which was great but this was after 45 mins and several calls to then be spoken to in an arrogant/condescending manner.

Issue 2: Wi-Fi not working in our room. We reported it to the front desk who sent maintenance and did nothing and then reported back to the reception that everything was fine when I was calling several times on this to be fixed as we were flying back home the next day and our phones were needed. The gentleman at the front desk, had no respect for us and what we were saying; was rude and then made it out that we was lying about the Wi-Fi not being fixed! Which is absolutely ridiculous as this all happened in the space of 6-11pm when I want to just relax and enjoy my holiday and not have any issues.

The morning after we spoke to the manager Yudid and her colleague who was the person I spoke over the phone to about the issues; nothing was resolved and again we was made to feel that we was lying! People skills were not her fortay! In the end we walked away with an additional 1 hour late check out but it didn’t even stop there….we came back to our room to find the bedroom door open and 2 men inside our room with all our belongings everywhere. We had no idea that we was going to have someone in our room who were now trying to fix the WiFi for the next people to stay!! I spoke to Yudid and she said to me that they have access to your room when a report has been made but couldn’t understand how it’s not okay that we wasn’t aware so we could of locked our belongings away!

Overall, I wouldn’t stay here again and I definitely wouldn’t book Hideaway as it’s not worth the money and there is nothing special about it! You have one small pool and a little bit of the beach which is overly crammed so you need to head down early to get a chair. If you’re looking for adults only then don’t come here as soon as you’re out of this little area you’re around all families and kids and they have a bigger area within the resort so you’re better off booking a normal stay! The only good thing is the selection of alcohol!

Do yourself a favour and book somewhere else! Thank God we were only here for 1 night! Just to add, Yudid needs to go on a managerial course
Read more
Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Propietario at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Responded Jan 14, 2024
Dear jasrajg2024, First of all, we would like to thank you for sharing your impressions with us about your stay at Hideaway at Royalton Punta Cana. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us. We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us. Kindest regards, Cesar Vargas General Manager Hideaway at Royalton Punta Cana 
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jim S wrote a review Jan 2025
2.0 of 5 bubbles
Let me start off by saying that Sunwing owns this resort which explains a lot! I travelled with my family from Dec. 20-27. Upon arrival there was no one at all to greet us off the bus. No welcome drink, no staff in sight. We had to ask other guests where the Hideaway area was and pull our luggage a good walk in to the check in area.
Upon check in, my adult children were given a king bed instead of the double beds we had booked weeks before. Had to wait until the next day to be moved. We asked for an extra pillow and someone actually went to our kids’ room and took one of their pillows and gave it to us. Mind boggling.
Bathrooms are very small, showers are tiny. Our bathroom had a bad smell. We booked the diamond Club and other than a bottle of wine in the room, there were no other perks. We had a butler who booked our dinner reservations but anything else we asked for like snacks, beer in our room was not forthcoming, and yes we tipped him very well. Food was very good at the Hunter Steakhouse but other than that it was mediocre and never consistent. The Dorado service was very poor with long wait times to order. We would sit for 20 minutes before someone took our order. We ate breakfast once at the buffet, horrible experience. Long lineups, no one serving coffee or water, and watching water drip from the ceiling into a bucket beside us.
Bar staff never seemed happy or pleasant, other than Estrella who was open, friendly and gave us top notch service. This is not adults only. There is an enclosed adults only pool (not very big) but once you come out those doors you are fully in the family section. The only adults only restaurant is the Dorado and the menu is quite limited. If you want to use the snack bar or the burger stand, NOT adults only. However beach is beautiful, Hideaway section at the beach is a very small area. Would not recommend this resort at all. Have paid a lot less in the past at other resorts and had a better experience.
Read more
Date of stay: December 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Loraine Nina, Owner at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Responded Jan 9, 2025
Thank you jimsL4588ES for taking the time to share your feedback with us. We're disappointed to hear that your experience at our resort did not meet your expectations. We strive to provide exceptional service and memorable experiences for all our guests. Your comments are taken seriously, and we will review them with our team to identify areas for improvement. Cesar Vargas 
 General Manager, Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Colin D wrote a review Aug 2024
Bognor Regis, United Kingdom
1.0 of 5 bubbles
Where to begin arrived late Sunday after flight changed by operator. As soon as arriving at the resort seemed to be pain to the staff as it was nearly 10pm very rushed check in no lift to the room on the third floor of the hideaway complex. 1st day at the adults pool nice and relaxing to start then the music starts then the spring breakers start to arrive attracted by the loud music. Staff seem to hype the situation up more music gets louder entertainment team carry on the hype. Not what you would expect at an adults only area if you want loud music and to party this is the section for you. The normal pool area is quieter but if you pay for adults only with exclusive facilities you want to be able to use them. There is a hideaway beach but most of this has been washed away leaving 20 sunbeds with shade for use by the 150 so hideaway guest just a little thought might have been to place some sunbeds with umbrellas onto the lower part of the beach to give more room but hey why bother they have your money now. Getting into the restaurants are a joke apart from the buffet which is good tried 3 of the restaurants to stand in a queue then get queue jumped to then be told there’s 16 families waiting so if you want to use the speciality restaurants you’ll need diamond club oh and guess what this is extra too. I’ve been to may a 5 star resort and this is far far from it for service Bali has doorbells on the tables to get drinks service by the pool nothing like that here your lucky if you see anyone and have to queue at the bars not what I would call 5 star luxury. This hotel needs to take a look what it’s trying to be luxury or club 18-30’s it can’t mix and match unless it’s going to make the effort to do this. The hideaway could so easily be separated off from the main hotel it has a gate access make it so only your bracelet can let you into it other then it be a free for all to wander in and out it’s not difficult just seems profit is the key here by a large corporation and no investment. I still have 6 more days and there has been no improvement we’ve had every night yelling partying and doors slamming between 1am- 4am whilst I know this is not the hotels fault it cannot control its guests but it could take measure to mitigate like a zero tolerance on noise after 12am. It could also have a policy during spring break you must be over 21 to book into the hideaway part of the hotel but I guess it would worry about losing money that way. The hotel seems to be unable or unwilling to do anything which is a great shame as the location and hotel itself is lovely. Let’s hope for the chance to move hotel by our tour operator this is a falsely advertised hotel.
Read more
Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Loraine Nina, Owner at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Responded Aug 25, 2024
Dear Guest, First of all, we would like to thank you for sharing your impressions with us about your stay at Hideaway at Royalton Punta Cana. We’re saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us. We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us. Kindest regards, Hideaway at Royalton Punta Cana Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pamela D wrote a review Dec 2024
3.0 of 5 bubbles
I was a Lil disappointed in this "5 Star Resort". There was a roach in our Hotel Room then I saw another one in the women's bathroom near the buffet. Food options were limited and average at best. Housekeeping only supplied 1 washcloth when multiple were needed after long days of executions and the beach. When we requested additional after returning from the beach we were told to give them the previously used items. We were told that we had a $300 room credit but whenever we attempted to use it there were discrepancies on how it could be used so we ended up just losing in. With that being said we made the best of the short comings and had a great time in Punta Cana. We just would not return to this Resort.
Read more
Date of stay: November 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Loraine Nina, Owner at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Responded Dec 9, 2024
Thank you for your review, Pamela D. We’re constantly striving to improve, and your feedback helps us greatly. If you have more insights to share, please contact us at gsRPC-PUJ@Royaltonresorts.com . Warm regards, Cesar Vargas General Manager, Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ian w wrote a review Jun 2024
stoke
4.0 of 5 bubbles
First the positives. Staying in the Hideaway part of the resort gives you access to every restaurant on site most of which are excellent. The beach is exceptional ,clean and clear of seaweed every morning with white sand and blue sea. The staff keep the grounds well maintained and very clean. The few negatives are the exceptionally loud music being played all day between 10am and 7pm.The hideaway gives you no relief from the noise either, playing hip hop , gangster and rap most of the time.Dont expect to find anywhere quiet on site to relax. Check in was quite slow and unorganised, and after a long flight and slow transfer all we wanted was a cool room to unpack but there seemed to be no urgency.
Read more
Date of stay: June 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
Room Tip: This hotel appeals more to the party crowd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Josue Espinal, Promocionar at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Responded Jun 13, 2024
Dear Guest, Your review of Hideaway at Royalton Punta Cana is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories. We love it when our staff contributes to make your holiday special. We are going to share your comments with the staff. We are sure it will make them very happy. We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. We are sincerely looking forward to the pleasure of welcoming you again to Hideaway at Royalton Punta Cana and make sure that you will enjoy the best services and facilities on your next visit. Cordially, Hideaway at Royalton Punta Cana Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Philip H wrote a review May 2024
3.0 of 5 bubbles
We booked this hotel, having enjoyed our stay at the (Adults only) Royalton Hideaway in Mexico. The Hideaway beach was unavailable due to storm damage, but as we had upgraded to Diamond Club, we were able to use the diamond Club beach which was not adults only. It was not the most relaxing area as music from the Diamond Club bar was swamped by music from the main pool area and sometimes also from groups of fellow guests who were playing there own music. Our brains were bombarded by three different types of music at the same time.
There were NO restraunts inside the Hideaway section (unlike Mexico) There was only one restaurant exclusively for Adult Only Hideaway guests The Dorado sea food restaurant which was located outside the Hideaway in the main hotel area.
It was not a fine dining experience in the evening, but we enjoyed our breakfast here each day and Junior and the other waiters did a great job and we could not fault them.🤩
There was very little in the way of entertainment at the Hideaway, what there was i.e. taped music and karaoke, usually finished when the entertainment for the rest of the complex started at 9-30pm. We felt like we were being ushered to join the family groups and other guests who were not in the Hideaway section.
Our overall impression was that the Hideaway was an afterthought and not built for purpose as was the Mexican resort which was completely segregated from the other parts of the complex.
The bar man at the main bar overlooking the entertainment area made the worst Dirty Martini ever it tasted like he had made it with Sea water one sip and we had to spit it out, had to laugh🤣. On a more positive note was the Hideaway beach bar, which had a fantastic barman "Antonio" (not Banderas) who made excellent cocktails with premium alcohol 🍹🥂👍🏼. Our visits to his bar in the evenings became a regular feature once we had discovered it towards the end of our stay.
There were positives at this resort, but for my wife and I they were out weighed by the negatives.
We will not be returning to this particular Hideaway.
Read more
Date of stay: December 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
Room Tip: Read the reviews, they are not all wrong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Josue Espinal, Marketing at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Responded May 26, 2024
Dear philiphY2281AA We would like to thank you for sharing your impressions with us of your stay at Hideaway at Royalton Punta Cana. We will be informing the corresponding departments so that they are aware of your review. We love it when our staff contributes to make your holiday special. We are going to share your comments with the staff. We are sure it will make them very happy. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us. Cordially, Hideaway at Royalton Punta Cana Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nick B wrote a review Nov 2023
3.0 of 5 bubbles
We are not one to write a poor review as we come from the hospitality industry, however we would like to highlight a few constructive points to the resort.

A handful of the bartenders are very rude and act like they do not understand what you are saying and that it is an inconvenience for them to make drinks. When asked to use certain liquors they blatantly ignore and use their well options.

A few of them would not make drinks if they didn’t get a tip. We love tipping and usually leave a big tip at the end of the week or after a day of getting drinks at the same bar etc. tipping is never an issue for us especially when the service is great.

We had an awesome host at the Italian place and left her a tip for how friendly and bubbly she was. We attended the same place a few nights later and had the complete opposite. Very rude and no emotion.

The juice bar is a great option! But 5 out of the 7 days we were here we had sometime tending the juice bar who clearly did not want to be. Very rude and seemed like he hated his job.

This review is not to shame or put down the Royalton but we had a great hopes for friendly staff as we travel often and have not been to the DR before.

We also had a glass break in our room and asked room service if they could give us a hand and they just handed us a broom. Which is totally fine we can clean it up as it was our mistake but coming from the hospitality industry the staff should have at least offered. Room service did do a great job when cleaning and resetting the rooms just want to highlight the little gestures that go long way and to be more friendly.

Lastly, as we were leaving with an early flight we couldn’t get breakfast until 7am when the buffet opened and no one was at the front desk at this time so we went to breakfast and had to be ready for the bus for 7:30. The time to go all the way back to the hideaway to see if anyone was at the desk yet was not enough. So we tried to check out at the diamond club where our bus was and they were no help with urgency they said they can’t do anything and we must hike all the way to the other desk.

We just went to the bud and the man at the bus Jose was a complete rockstar he rushed to the phone to see if he call in the check out and what was the best way to make sure we could get on our way. Please please highlight Jose for his hospitality, positive energy and making our departure seamless with the time frame we were given! 7:30am 11/19/23 is when he was there.

In all, we feel that if the staff was more friendly and positive it would make the overall experience so much better . We have been to so many places where some things aren’t too great but the staff just makes it. There were at least 4 or 5 staff members we really enjoyed but disappointed especially with the bartenders attitudes.
Read more
Date of stay: November 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: Staff was not too friendly, bartenders don’t listen/ or want to when asking for certain liquors....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luz Reyes, Owner at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Responded Nov 21, 2023
Dear guest, First of all, we would like to thank you for sharing your impressions with us about your stay at Hideaway at Royalton Punta Cana. Excellence in service is one of our strengths and we work with pride to keep it this way. We select and train our workers so that they can efficiently attend each of our appreciated guests. We are disappointed to know that during your stay you did not perceive this. The behavior you highlight is far from the service our staff always strive to provide and we will work towards eliminating this issue. We are sincerely sorry about the negative impression you had of our staff concerning the tips. Our objective is to provide an excellent service for all our guests and our staff is aware that tipping is not mandatory. We will address this issue with the corresponding departments. Despite the inconveniences that you experienced during your stay, we truly hope that you can grant us the honor of welcoming you back to change the perception you took with you and change it into a memorable Royalton experience. Best regards, Hideaway at Royalton Punta Cana Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mnm4156 asked a question Feb 12
New York City, New York4 contributions5 helpful votes
are there any bars with billiards tables ?
Answer from A3518DKmichaelm
Norwalk,Ohio4 contributions
Ok that’s was all I needed to know
Answer from GwenAlex
Hamilton, Canada109 contributions40 helpful votes
They only had Presidente on tap throughout the resort. If you have Diamond Club you can obtain small cans of Heineken in the Diamond Club lounges.
Irene W asked a question Nov 2024
Welland, Canada20 contributions25 helpful votes
What's the beach like?
Answer from Lesley W
London, Canada56 contributions6 helpful votes
Beautiful beach!
Nicola N wrote a tip Feb 13
Carlisle, United Kingdom13 contributions4 helpful votes
5.0 of 5 bubbles
"Nothing to avoid all good"
Read full review
Julie S wrote a tip Feb 10
4 contributions
5.0 of 5 bubbles
"Went first week in February! Had a few rainy days but doesn’t last long. Was windy but nothing unmanageable! Temps in mid to high 80’s."
Read full review
kelleya478 wrote a tip Feb 9
2 contributions2 helpful votes
5.0 of 5 bubbles
"We stayed 10 days and booked an excursion every 3 days to see the culture. The excursions are great"
Read full review
Nancy R wrote a tip Jan 2025
1 contribution
5.0 of 5 bubbles
"enjoy the steak house, love the buffett. always got dominican authentic food so u know what it is to be in DR"
Read full review
HarveyB2 wrote a tip Jan 2025
Moncton, Canada86 contributions62 helpful votes
1.0 of 5 bubbles
"Don't book at any Royalton Resorts."
Read full review
Not the right property for you?
There are more places to choose from in the Punta Cana area.
PRICE RANGE
$288 - $517 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
168
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

HIDEAWAY AT ROYALTON PUNTA CANA, AN AUTOGRAPH COLLECTION ALL-INCLUSIVE RESORT & CASINO, ADULTS ONLY - Updated 2025

Frequently Asked Questions about Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only
Which popular attractions are close to Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only?
Nearby attractions include Bavaro Beach (3.3 miles), OQP Only Quality Products (3.4 miles), and Hard Rock Casino Punta Cana (0.9 miles).
What are some of the property amenities at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only?
Yes, free parking is available to guests.
What are some restaurants close to Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only?
Conveniently located restaurants include YOUYU Restaurant, Montserrat Manor Restaurant, and Onno's Bavaro.
Are there opportunities to exercise at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only have airport transportation?
Yes, Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only?
Yes, dry cleaning and laundry service are offered to guests.
Does Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only?
The staff speaks multiple languages, including English and Spanish.
All Punta Cana HotelsPunta Cana Hotel DealsLast Minute Hotels in Punta Cana
Hideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only Bar or LoungeHideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only SpaHideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only CasinoHideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only GymHideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only ConciergeHideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only RoomsHideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only Water ParkHideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only Private BalconyHideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only Butler ServiceHideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only Private BeachHideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only Evening EntertainmentHideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only Gift ShopHideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only MassageHideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only Nightclub or DJHideaway at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, Adults Only Shops
Things to DoRestaurantsFlightsVacation RentalsTravel StoriesCruisesRental Cars