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Bahia Principe Luxury Ambar

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Arena Gorda - Macao, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
41 people are viewing this hotel
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Traveler (15477)
Pool & Beach (3866)
Room & Suite (2100)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bahia Principe Luxury Ambar
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#62 of 161 hotels in Punta Cana
Facilities and services 2 pool Sun terrace with sun umbrellas and loungers Relaxation zone with Bali beds Outdoor Jacuzzi BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, multi-sports court Water activity centre Motorised water sports (additionalcharge) WiFi access in the lobby (free) and in rooms (free) Entertainment amphitheatre Wedding gazebo 1 buffetrestaurant 3 speciality restaurants 4 bars 1 snack- bar Gazebo de bodas Smokers' lounge with bar service (cigar menu with additional charge) Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms 528 Deluxe Junior Suites Room facilities: King size bed or two full size beds Ceiling fan Air conditioning Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer Bathrobe and slippers Don Pablo Collection amenities Direct phone line (additional charge for external calls) Alarm clock with iPod docking station Flat screen TV Coffee-making machine Minibar Safe Butler service 24 hour room service Evening turndown service Pillow menu 2 disabled rooms for a maximum of 3 adults Prime location right on the sea front Exclusive lake-style pool Aroma menu WiFi (free) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request
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Location

Full view
46Car recommended
Grade: 46 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
Arena Gorda - Macao, Punta Cana 23000 Dominican Republic
Getting there
Punta Cana Airport12 miSee all flights
La Romana Airport36 miSee all flights
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12431Reviews3149Q+A100Room tips
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MRKOOL wrote a review Sep 13
Brooklyn, New York1 contribution3 helpful votes
+1
Being a Privilege Club Member, it all started there. We were greeted with the blue Bahia Principe drink by James, quickly checked in by Dominique, then escorted to lunch. The room, Junior Suite Deluxe Swim Up, you could not have asked for more. Service was excellent. Our requests were immediately taken care of. The food was great; fruits in abundance; A La Carte Restaurants were 4.5 stars. My favorite restaurant was the Palmyra where Luis made sure I was taken care of. The COVID-19 protocol was excellent. Overall, we had a wonderful seven days that ended too soon on August 29,2021. Would I go back: Yes. Should you go; Do not tarry go and pack your bags and have an experience.
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Date of stay: August 2021
Rooms
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Service
Room Tip: Swim Up is great. This is on the first floor. You have your own pool. Floors above are great...
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2 Helpful votes
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Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Ambar
Responded 3 days ago
Dear Guest, We would like to thank you for sharing your experience with others on TripAdvisor and for highlighting our friendly staff, awesome food, and great room. It is wonderful to read that you loved you experience in our Bahia Principe Luxury Ambar. Best regards, Online Reputation Bahia Principe Bavaro Resort
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Jeziel Neftali wrote a review Sep 12
Dominican Republic49 contributions5 helpful votes
+1
Too many inconveniences for a 2night stay -Check-in took 1 and a half hours -We had no concierge follow up at the resort even though the concierge service was included, a guy took us to the room and that was it. -At our dinner in Porto fino the Italian restaurant we waited for approximately 1hour, after observing people that came after us were eating we asked the server to check on what was going on and she came back to say there was a system error and our table was "cleared" meaning they had to put the order again, we ended up eating 15min after that and our pizza was cold when arrived. -on arrival we asked if the hotel had any a la carte breakfast and the guy walking us to our room said no, still, we looked on the app and discovered brisas restaurant on the app which said the restaurant was open for breakfast until 12pm, we got thete at 10:35 and were told by Ingrid, the hostess that the restaurant was already closed, we headed down to the coffee shop assuming it was just an error on the app itself, next day we got there early but saw the same girl letting people in until 11am approximately, and said 11am was the closing time even though she wouldn't let us in the previous day at 10:35. Our second day breakfast was a disaster as our omelette came with beard hair in it, they apologized but eating chefs hair is not something you're looking towards when going to a give star resort. -at the same restaurant later on we tried to order a piña colada while having lunch and the lady said we had to stand and to across the pool to get a piña colada because they didn't have any at that restaurant in a really rude way. I feel like a " we actually don't serve piña coladas here" would've been more than enough as no body is going to cut off lunch to walk 500m for a piña colada. -trough our notes on the reservation we specified we were traveling for our 7th anniversary and we didn't get a single amenity or anything besides the girl at the sport bar who tried to cheer up with a champagne for celebration. Overall the staff was really rude and unprofessional, except for the sport bar, that actually felt like we were on a totally different resort. Hope the hotel improves it's customer service as our anniversary weekend was really ruined by the awful service we got there. Only reason we're not leaving a 1star tripadv review is because Yanilka at the sport bar and Rosa + desire at the pool bar were the only kind and gently people we got to meet during our stay, everybody else was either rude or lacked interest in asisting us in any type of way. Room was sharp clean, that's something good to mention too.
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Date of stay: August 2021Trip type: Traveled as a couple
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Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Ambar
Responded 4 days ago
Dear Guest, We apologize for any inconveniences you may have experienced. We are really sorry for not being able to fulfill your expectations with our services. Best regards, Yubi Sandoval Online Reputation Bahia Principe Bavaro Resort
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Antonio M wrote a review Sep 12
Philadelphia, Pennsylvania17 contributions9 helpful votes
+1
My wife and I stayed at the AmBAR in June of 2021 and realized that we made a great choice. From the Covid protocol and cool towel at our greeting to our departure at the end. We are going back in October. The desk staff were very accommodating and helpful, the groundskeepers, entertainment staff, bartenders,.... And the food... it was great, many choices, perfect omelettes, and waiters and waitresses we're great. We did not have shows at night that we were accustomed to, but later found that there were shows within the complex. Let me say thank you to Santa who took care of our room and was just incredible. The entertainers were energetic and fun to watch, sometimes I participated in golf or basketball sometimes not. No pressure. The goal was to relax and still have fun, that is exactly what happened. I wish I could remember all of the names, but here are some pics.
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Date of stay: June 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Ambar
Responded 4 days ago
Dear Guest, We would like to thank you for sharing your experience with others on TripAdvisor and for highlighting our friendly staff, awesome food, and animation. It is wonderful to read that you loved you experience in our Bahia Principe Luxury Ambar. Best regards, Yubi Sandoval Online Reputation Bahia Principe Bavaro Resort
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terryhil wrote a review Sep 4
Woodstock, Canada21 contributions72 helpful votes
We have just returned from Ambar, and enjoyed the resort and the people here once again. Our biggest takeaway from a COVID perspective was eased by the resort. They have expectations and enforce them. Masking in common areas and hygiene at the buffet (clear gloves for the guests to use) are enforced at all times, bringing a peace of mind to the process. Albania (management) and Orlendy (butler services) are true ambassadors of the Bahia chain and Ambar in particular. Albania is constantly in contact with guests and staff throughout Ambar, displaying an effervescent smile at all times. Orlendy is very customer focused, and hands on with assisting the guests needs and concerns. Canadian guests need the following information; • Complete the Dominican eticket for arrival and departure, the QR code produced must be shown at both airports • The ArriveCan app needs to be completed prior to return (you will need the eticket results, the PCR test results, and copy of both vaccines received in Canada) • The $82 US test can be booked at the butler station using a QR code link. The test are done daily 9-12 so arrive early they are tested in order of arrival (bring a photocopy of your passport to make this process easier) La Brisas is the buffet beside the pool, and it is a hidden gem. You can prebook times for an al a carte breakfast, and enjoy fresh cooked meat off the grill each day for lunch. The pace here is more relaxed than the main buffet or the beach buffet. Finally we met numerous people that we enjoyed interacting with so a shout out to members of the Las Brisas staff: Doroteo (the smiling cleaner), Jovanny and Joan (the grill men), Maura and Christion (service staff), and finally to bartenders Enso (beach bar) and Carlos (sports bar). Stay safe and enjoy!!
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Date of stay: August 2021
Rooms
Location
Service
6 Helpful votes
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Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Ambar
Responded 1 week ago
Dear Guest, We greatly appreciate that you have chosen once again our Resorts as your holiday destination. We are very pleased to read that you enjoyed your holidays thanks to our outstanding staff and food. We would like to have the opportunity to welcome you once again at our Bahia Principe Luxury Ambar and continue providing the most fabulous and perfect experiences. Kind regards, Online Reputation Bahia Principe Bavaro Resort
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KLM wrote a review Sep 3
1 contribution4 helpful votes
I want to preface this review with a few things: first, the staff were all amazing. Not once did I encounter someone who was not willing to help us. They were helpful and always followed covid safety protocols such as wearing a mask at all times and enforcing a mask to those who weren't wearing one in the required areas. I have stayed with Bahia resorts in Mexico and had great experiences so when we decided to use RCI to stay at Bahia Ambar, we felt confident that we would have excellent service and ample options for food and drinks. I had read several reviews that Bahia Ambar was gluten-free friendly and accommodations were easily made at the a la carte restaurants and that there were ample selections at the buffet. However, we seemed to not have much luck with this. I was given a paper to show the restaurants about my allergy and request for gluten-free items. Two of the restaurants had no clue how I received this paper (the Privilege Club gave it to me) and they weren't sure they could accommodate my dietary needs. Usually I bring food with me to my different destinations if I am unsure about options but because I had read so many reviews that were positive, I left most of that at home. I was very disappointed. Availability of a la carte restaurants: We booked our a la carte dinners upon arrival and were able to get 6 of our 7 nights. There were a few restaurants we wanted to try but didn't have any luck. Apparently you can book them before you arrive, however we were unaware of this. The atmosphere in most of them was nice. Rooms: The rooms were nice, updated, and clean. However, due to the climate of Dominican Republic (wet and humid), the room and the furniture has a musty odor that seems to transfer to clothes and everything else. The AC worked, but the room still needs better vents. We didn't use housekeeping except for one day because we really didn't want anyone in our room. We had an issue with the safe not working and it was promptly resolved by staff. Again, the staff was amazing with every encounter we had. We were up on the highest floor and had a nice balcony that offered some privacy. The bottom floor has swim up pools but we opted out of that option. Beach: The beach was awful as there was an over abundance of seaweed that produced an awful odor. However I don't blame the resort as two storms had recently passed through and apparently this is common during this time of year. There were staff working for several hours clearing it, however, it just kept washing in. Again, I don't blame the resort for the issue of seaweed but if swimming in clear water is your thing (as it is mine), this wasn't the beach for that. There were ample chairs with shade and we never had an issue getting a spot. There were a few people selling items on the beach but they never came up to where we were in the back so it was a nonissue for me. Pool: the pool area was clean and we never had a problem getting chairs with an umbrella. However, we always got to the pool around 9/10am. People who were arriving around 1pm had more difficulty. The entertainment at the pool area was great and the music selection was decent. There was the main bar at the outside of the pool (the bar at the inside of the pool was closed due to covid) and there was a small drink station set up between the beach and pool. I can't remember the bartenders name at that spot but he was amazing. Privilege Club pool: This is where I have some confusion. I'm aware that Ambar is adults only and it shares property with other Bahia resorts that are not. However there was nothing worse than going upstairs to the Privilege Club pool and having the vibe ruining by kids who were running around and splashing in the small plunge pool, especially when the family resorts have large pools and water parks. I understand that families can be Privilege Club as well (we were in Mexico when we took our young son) but why not have a Privilege Club pool located on the property of the other resorts or one designated for Privilege Club families? The pool is located in a "gray area" because it's just before the "adults only" signs so while I can see that it's not necessarily on Ambar property, it should be reserved for Privilege Club adults only. Spa: We reserved a couples massage and while it was relaxing and an overall great experience, it was not deep tissue/sports massage as requested. I did ask for more pressure but I think there was a bit of a language barrier. Nonetheless, it was a nice experience and I have no major complaints. I believe two other resorts on the property were closed due to renovations. We were told they would be opening in fall, however, they still looked rather run down as if they haven't received any maintenance or upgrades. I know tourism has suffered due to covid so perhaps there isn't a rush on these properties as travel seems to be hit or miss. This was our first time in Dominican Republic but we didn't book any excursions due to our own concerns with covid, however there seemed to be many selections for activities to do outside of the resort. I will definitely stay at a Bahia resort again, but likely the one I stayed at in Mexico because I found the resort and staff to be more aware of my dietary needs and the water was better for swimming and snorkeling.
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Date of stay: August 2021
Cleanliness
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2 Helpful votes
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Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Ambar
Responded 1 week ago
Dear Guest, First of all, we would like to thank you for bringing to our attention your comments about your stay in our Hotel. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us. Regarding your diet, we apologize if we were unable to meet all your needs, our hotels offer a wide range of food products and meals for our guests. We do our best to accommodate guests with food allergies, intolerances, or limitations. However, BAHIA PRINCIPE HOTELS & RESORTS cannot guarantee that the food served on the hotel premises is completely free of allergens. Naturally, we always do our best to satisfy all the requirements of our guests and we do our best to satisfy all the needs of our guests. We regret that we cannot meet your expectations. We are glad to find out that there were some aspects you find worth to mention, especially our staff. We would like to cater you once again at Dominican Republic to experience the hospitality of our people, the quality of our services and facilities. Kindest regards, Online Reputation Bahia Principe Bavaro Resort
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LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
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Frequently Asked Questions about Bahia Principe Luxury Ambar
Which popular attractions are close to Bahia Principe Luxury Ambar?
Nearby attractions include Arena Gorda Beach (0.1 miles), RIU Room Escape Games Punta Cana Code to Escape (0.7 miles), and Pacha Discotheque (0.7 miles).
What are some of the property amenities at Bahia Principe Luxury Ambar?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Bahia Principe Luxury Ambar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Luxury Ambar?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Bahia Principe Luxury Ambar?
Yes, free parking is available to guests.
What are some restaurants close to Bahia Principe Luxury Ambar?
Conveniently located restaurants include Kukua Beach Club & Restaurant, Restaurant Maiko, and Restaurant Garden Grill.
Are there opportunities to exercise at Bahia Principe Luxury Ambar?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Bahia Principe Luxury Ambar have an airport shuttle?
Yes, Bahia Principe Luxury Ambar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Bahia Principe Luxury Ambar offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Bahia Principe Luxury Ambar?
The staff speaks multiple languages, including English, Spanish, and French.
Is Bahia Principe Luxury Ambar accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.