Bahia Principe Fantasia Punta Cana
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About
#82 of 197 hotels in Punta Cana
Location
4.5
Cleanliness
4.4
Service
4.1
Value
4.1
See why so many travelers make Fantasia Bahia Principe Punta Cana their all-inclusive resort of choice when visiting Punta Cana. Providing an ideal mix of value, comfort and convenience, it offers a luxury setting with an array of amenities designed for travelers like you.
Rooms at Fantasia Bahia Principe Punta Cana provide a flat screen TV, a minibar, and air conditioning, and guests can stay connected with free wifi.
In addition, while staying at Fantasia Bahia Principe Punta Cana guests have access to room service and a concierge. You can also enjoy a pool and free breakfast. Need a place to park? Free parking is available at Fantasia Bahia Principe Punta Cana.
While visiting Punta Cana, you may want to try some lobster at one of the nearby restaurants, such as Passion By Martin Berasategui at Paradisus Punta Cana, Kukua Beach Club, or Gabi Beach.
We’re sure you’ll enjoy your stay at Fantasia Bahia Principe Punta Cana as you experience all of the things Punta Cana has to offer.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Game room
Mini golf
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Head massage
Massage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
French, Spanish
Location
57Somewhat walkable
Grade: 57 out of 100
10Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
Contact
Arena Gorda – Macao, Punta Cana 23000 Dominican Republic
Getting there
Rental CarsSee rental cars from $50/day
2382Reviews1401Q+A100Room tips
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Omg!! Not a 5 star! Bed bugs! Staff sucks! Room service ( what room service) I took a shower ending up in a bath, the water wasn’t evacuating, and the smell after was disgusting! Will not recommend to anyone! Last year I went to riu bambu a 4 star and it was 5 times better!
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Date of stay: March 2023
Value
Location
Service
Room Tip: Just don’t go!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Online Reputation Coordinator Bav, Otros at Bahia Principe Fantasia Punta Cana
Responded yesterday
Dear 173yant, We would like to thank you for taking the time to send us your comments regarding your experience at our facilities. On the other hand, we are saddened to know that during your stay some circumstances occurred that resulted in the fact that you were unable to enjoy your stay in our facilities. We regret that we did not fully meet your expectations. Regarding your remarks about our staff, please allow us to inform you that your point of view has surprised us, since it is not usual for us to receive that kind of comments from our clients, otherwise, we receive excellent remarks about their kindness and attention that characterizes the Dominican people. In addition, they are always monitored and trained by our Human Resources and Quality departments. We reiterate again our sincere apologies if you have felt that you did not receive the service you expected, but rest assured that your concerns have been treated with the utmost interest. Always at your disposal, Online Reputation Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favorite
We travelled in august with my mum and dad, husband and 3 year old son! This is the 4th time we have visited a Bahia Principe hotel- we have been to the sister hotel Esmeralda, Jamaica and Mexico! And my parents have stayed at the Ambar twice which is a sister hotel in Dominican Republic! Wow what an amazing holiday we just had - I honestly cannot understand any of the bad reviews- especially about the staff! The staff are friendly and accommodating and always ensured we had what we needed! We don’t speak Spanish at all but tried to learn a few words and the staff really appreciated the effort! The resort is really family friendly! The staff really made an effort with my little boy! There are even little steps in the toilets in the lobby to help your little ones to wash their hands! People leave there lilos and pool floats when they leave for others to use which really helped us! Check in Quick and easy- didn’t have to wait at all- were served by a lovely lady who was accommodating! The keys are in your wrist band- we were taken by the bell boys on the buggy to our room where none of our keys worked in the wrist band- we went back down to reception and this was sorted straight away! The keys in the wristband is a really good idea, not having to worry about a card key! Pool Very clean- we stayed in the quiet end of the pool but there is a noisier side if you want to be involved in the entertainment and games etc! We had to save beds each morning which wasn’t a problem as a couple of us are early risers anyway! Staff do go around collecting orders for drinks every so often or you can go in the castle to the bar- which is often quicker! There’s not a lot of shade in the pool at all so if you’ve got a child with fair skin make sure they are covered! Beach The beach is beautiful with soft sand but as it’s the Atlantic sea it is a bit more rough compared to the Caribbean Sea! The seaweed is a problem but they do clear it each day but they are fighting a loosing battle unfortunately! Can easily get a sun-bed later on the beach! There are market vendors on the beach which come by selling different things- if you don’t want anything just politely say no and they will move on! Food Buffet has a wide range of foods- lots are cooked fresh for you- burgers, hot dogs, pizza, pasta, meat, fish. There was lots of options but any buffet can get boring after a while but we always found stuff to eat! Only thing I would say is I feel like there should be allergies signposted- or allergy options, as a member of our party needed gluten free- but nothing was signposted. With the buffet we sat outside most lunches and dinners as we found it was less busy and received even better service getting drinks etc! Ala carte We had- modern cuisine, Japanese, Greek, Indian and oriental. We recommend all of these restaurants, the restaurants are really authentic and we had some really lovely food! It says that men need to wear long trousers but tailored shorts and smart clothes are fine. We booked these on the Bahia principe app before we arrived which worked well as they get booked up quickly! Due to having two rooms- it said about linking the bookings- but because we hadn’t arrived yet we couldn’t do this! It wasn’t a problem as when we got to the restaurant we just stated we wanted to sit together and this was accommodated. Entertainment Wow the evening entertainment was the best I have ever seen on a holiday! It was incredible! There is a short light show on the castle at 7.50pm to mark the start of the evening entertainment and then an hour of mini disco with different themes each night and then a truly professional show! We see the following- lion king, magic show, retro show, circus show, international show, Dominican show and they were all incredible! Then after the show there is a truly magical light show on the castle around 10pm! It is a must watch and we see it again and again most nights! The best light show I have ever seen! Then after that there is a singer etc in the lobby! The whole place is just magical- some mornings there would be jugglers in the way to breakfast- some nights there would be entertainers with disco ball heads dancing with you all- all come out of the blue as a surprise! Some of the entertainment repeats in the second week but it is so good it’s nice to watch it again! Rooms- we opted for a quiet, high level room and was in building 99 on the second floor- wasn’t noisy at all- we faced some trees etc! My mum and dads room had a problem with the aircon where water was running down into plug sockets etc! Did ask for this to be sorted a couple of times which wasn’t done but there is a ceiling fan so they used that which was sufficient! Rooms are spacious and very clean! Children get a little pack of shower gel, sponge, toothbrush etc in the room which was a lovely touch! Hairdryer is powerful in the bathroom so no need to take one! Mini bar filled up each day- nuts, drinks, milk etc! My little boy has milk morning and night and if I ever run out from the fridge I asked at the buffet restaurant and they gave me a big carton of milk which lasted us a few days! Tips Before arriving I read some reviews that if you don’t tip you don’t get served- which is ridiculous! We got the same service everywhere if we tipped or not! I also read reviews that they don’t serve you if your English- again a load of rubbish! We got served brilliantly everywhere! Gym The gym in Fantasia was better than a normal gym on a holiday resort but the only problem was the air con didn’t work! So we went to the other hotels on the complex gyms instead which was fine and the air con worked well! Wi-Fi Free Wi-Fi is available at most places across the resort- the only place we couldn’t get Wi-Fi was on the beach! You can have up to 5 devices per person on the Wi-Fi! All of the staff are really hardworking but Ricardo- the waitor and Yordy- who makes omelettes in the Larimar buffet and Ana in the Utopia bar they truly made our holiday! So so friendly, really happy to see us, and they are an asset to the hotel! Overall had an amazing magical holiday, my little boy just loved every second and so did we! Really hope this review has been helpful!…
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Download the Bahia Principe app and book your ala carte reservations before you arrive!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
10 Helpful votes
Helpful
Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Fantasia Punta Cana
Responded Aug 22, 2022
Dear Client, All of us at our hotel are passionate about serving and exceeding our guests' expectations. We greatly appreciate your positive comments. Please let us know of your next visit to Punta Cana at Bahia Principe Hotels & Resorts, your best hotel in the Dominican Republic. Best regards, Online Reputation Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just returned from this resort. There were 5 of us: myself, my boyfriend, and my 3 sons, ages 20, 10, and 8. I downloaded the BP app to do the express check-in. Don't waste your time as the check-in was just like any other check-in. We arrived at 3:05 pm. Hotel policy is check-in is at 3pm. We were told that our room would not be ready until 3:30pm. We checked in, got our room, and our bracelets that are used as room keys. They failed 3 times for all of us, resulting in multiple trips to the lobby to have them reset. Super annoying. The room was fine, nothing spectacular about it but we didn't take a vacation to spend time in our room so it wasn't a big deal. We did have a nice view of the castle, which was nice. We were in Villa #99. We didn't see the butler until the day before we left and then he asked for a tip...not cool. The staff was just blah. Not super friendly, just didn't seem thrilled to be there. Also, I made reservations for restaurants on the app. THE FOOD IS HORRIBLE. The buffet looks beautiful but don't be fooled, it's terrible. We ate at both brazilian restaurants, and the mexican restaurant. The brazilian (Rodizio and the other one) were at least edible since it was all meat but still not good. Again, presentation was great, taste, so so bad. Beach was nice, the kids loved it! No seaweed. The water was a little choppy the first couple of days but that was ok. Pool was very nice. Entertainment...bad. They didn't seem happy to be there and didn't bother learning their routines, just looked at the others for direction. No enthusiasm. The excursions were the best part. We did the Marinarium, Ziplines and Monkeyland. All were fantastic and really made the trip so much better. The resort is very big and you have to take trolleys to the beach. Not a big deal but I like to be able to walk to the beach. Kids Club was dumb. Teen club much better. The game room is a joke. Most games were broken and they cost $1 for each game. We might return to DR but will not return to this resort.…
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Date of stay: March 2023
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Online Reputation Coordinator Bav, Otros at Bahia Principe Fantasia Punta Cana
Responded 3 days ago
Dear Mrs. Dana R, We would like to thank you for taking time to complete the survey you received by e-mail. We really appreciate that you are taking the time to send us some valuable comments about your stay with us, because is the best award that helps our personal to find every day the motivation and energy to keep on the good work. Regarding the problems that you experienced during your stay, I would like to inform you that I have sent your comments to the head of each Department involved as well to our General Managers, so they can take the necessary measures to ensure that we maintain and deliver the level of service expected from us. Please do not hesitate to contact us if you have any questions. We hope to see you again at the Bahia Principe Fantasia Punta Cana. Online Reputation Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Thankfully we ignored the negative reviews of Bahia Principe Fantasia. First things first…this is an enormous resort. There are dozens of building clusters, each with separate (huge) swimming pools, water parks for kids…swim up bars, music and restaurants. This place is so clean, so well taken care of, with attentive staff everywhere to take care of what you need. The maintenance on the grounds alone is impressive. The beach area has its own pool, restaurant complex with a huge amount of seating. There are areas for kids and teens. There are area for adults only. Just a few feet from our room is the pool area—one area is a water park for small kids—the other is an enormous adult-sized pool—with its own pizzeria and slushy bar. There are so many negative comments…I really wonder what people expect. We can’t find a single thing to complain about. Some common complaints that are simply not true: —staff is inattentive. They are friendly and attentive—always. —Buffet lacks variety and food is tasteless. Truthfully, there are so many choices, it’s tuff to make up your mind. They do a nice job. Serving hundreds 3 times a day ain’t easy—they make a remarkable effort. —drinks are watered down. Tell that to the lady we helped out of the pool. The drinks may be small…but there’s no limit..and almost no waiting. As an owner of a business…I can appreciate the awesome amount of effort and organization it takes to so so many things so well. These folks try very hard. If you’re looking for a clean, vibrant, fun-filled, reasonably priced, family-oriented resort, we highly recommend this place. I really wonder how they can do so much so well.…
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Don’t miss breakfast at the buffet. It ends at 11 and lunch doesn’t start until 12:30.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Fantasia Punta Cana
Responded 5 days ago
Dear Guest, All of us at our hotel are passionate about serving and exceeding our guests' expectations. We greatly appreciate your positive comments. Please let us know of your next visit to Punta Cana at Bahia Principe Hotels & Resorts, your best hotel in the Dominican Republic. Best regards, Online Reputation Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We traveled as a family of 3. The only thing nice I can say is that the beach was clean and we enjoyed our time on the beach. Our daughter is 4 years old and we were excited about bringing her hereto enjoy the activities and amenities for kids. We HATED the food. This is the absolute worst vacation ever. The staff try to be nice, but they are not well trained and are completely clueless. Larimar Buffet: The first night I saw cockroaches crawling on another guest's high chair. I went over to her to let her know and she stepped on it. GROSS GROSS GROSS!!! The second night I saw more roaches crawling at the bottom of the bar at the entrance of the Larimar Buffet. In any other condition, I would have left but we had no choice as we were stuck with this vacation. The hot food is not hot. I'm pretty sure they bring out old food. I saw staff bringing out the food from the kitchen to place in the buffet area and I thought it would be hot, but it was all cold. We refused to eat cold food to help prevent us from getting sick. Nothing tasted good. Everything is bland. Even when we went to the staff that were grilling fresh meat, the food was flavorless and gross. We basically lived off of fruit, bread, and cheese. Even the pancakes and waffles were disgusting. All of the pastries are disgusting. I really don't know how anyone can enjoy the food here. The staff struggle to keep up a good flow of clean plates and cups available. I picked up several DIRTY plates and a server even brought dirty cup saucers to us. We asked for straws for all of our drinks and straws are not available at this resort, unless you order a special pineapple with a drink inside it. We also finally had a straw for our drinks at the Italian restaurant one night. The Gourmet Restaurant was good, the Italian was okay, and the Circus restaurant was okay. We didn't get a chance to visit the other restaurants. Staff: Confused, bored, and not interested. You must be patient because they do not really care to give service. We also had a difficult time trusting anyone. At every point, people just want to scam you. The bell boy ordered a taxi for us whom I'm sure was his friend. We needed a ride to the Bavaro Beach, which I read was 20 min away. The bell boy insisted we go to Macao and the friend took us there and it was a local beach that was dirty. We got scammed there to buy food from a menu that was overpriced. We ordered 2 fish and fries and they charged us over $100 because the weight of the fish was "apparently" 5 lbs and the price was $22/lb. They were not clear with us about this in advance.Total rip off. Reviews: The reviews are fake! I was asked by twice to write a review on the spot in front of the staff. My daughter enjoyed playing in the little toy castle beside the restaurant and the staff attendant asked me to open google on my phone and write a review. I told her that I will write a review for her later. Then she asked me to do it "right now beside me". I couldn't believe what I was hearing!! Who does this? Not me!! I didn't do it. Funny enough the next day, I saw other guests being asked by other staff who were dressed in costumes for "happiness day". Those guests were happy to do it and even announced "I'll write Luis is the best". If you are a well travelled person, who likes 5 star service and quality, this is not the place for you! The people agreeing to write these reviews have low standards and low value. At best, I can give this place a 1 star. My family was anxious to end our trip and just prayed that we would not get sick. Entertainment: All the pool side entertainment is incredibly lame! The evening entertainment is okay. Kids Club: Seemed clean and organized. We just took a look inside, but didn't use this amenity. I know that it is possible that we picked a bad hotel, but in general I believe DR is just not an ideal place to visit. I'll stick with Mexico and Jamaica for all inclusive and even Cuba (which also has terrible food, but better than DR). …
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Date of stay: March 2023
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Room Tip: The food is gross. Look for a 6 or 7 star hotel and a hotel run by Americans. Bring your own...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Fantasia Punta Cana
Responded 5 days ago
Dear Guest, We would like to express our sincere apologies for the inconveniences you experienced. We regret that we did not fully meet your expectations, but rest assured that they are important to us. Regarding the insects, please allow us to inform you that due to the tropical climate and the lush vegetation surrounding our facilities and, taking into account that we are located in a protected mangrove area, the presence of certain species coming from outside cannot be avoided at all times; however, we do not have insect infestations in the resort. Nevertheless, since the well-being of our guests is our priority, we are very strict with sanitary measures. We also feel it is important to point out that we enforce insect and rodent control programs, through a strict fumigation program, which are carried out continuously. However, we deeply regret the unfortunate incident you experienced in this matter. Always at your disposal, Online Reputation Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I stayed at Fantasia for 4 nights with my family. We are a LGBTQ couple, and I am happy to say that we felt completely welcomed and did not experience any discrimination (which can happen in traditional countries) People worth mentioning: - Kervin (Signed me up for the festival & made sure I had the best time by the pool) - Ramon (Provided amazing service) - Eury (Amazing server & the best cappuccinos) - Dinorah (Our poolside server, she was incredible!) - Jose, Pedro & Juan (My favs at the poolside bar!) Pros: - The (Staff) hands down is what truly makes this place a complete GEM. - The buffet food was warm, and the menu changed daily. - There were plenty of events to keep us busy and entertained. (Pool parties & shows) - The property is immaculate and was being maintained daily - Housekeeping was on point! - Room service was extremely swift under 30 min. each time - Played all my favorite bachata's (haha) Cons: - No ATM on the Fantasia property (You can take a quick ride to the main hotel) - The beds are hard! (My back isn't 20 years old anymore) lol. - The hibachi & Asian food was completely booked - The Italian restaurant took 1 hour to serve me my food :( - A lot of excursion upselling In summary, I would be back. Hopefully the beds are a little softer next time :) ------------------------------------------------------------------------------------------------------------------------------------ Espanol: No quedamos en Fantasia por 4 dias. Somos una familia LGBT y afortunadamente no experimentamos ninguna discriminación que usualmente pasa en paises mas tradicionales. Personal que deben ser mencionadas: - Kervin (Me inscribió en el festival Dominicano y se aseguró de que yo pasara el mejor momento en la piscina) - Ramón (Brindó un servicio increíble) - Eury (Increíble servidor y el mejor creador de cafe capuchinos jaja) - Dinorah (Nuestra servidora junto a la piscina, ¡ella fue increíble!) - José, Pedro y Juan (¡Mis galanes favoritos en el bar de la piscina!) Pros: - sin duda los empleados son lo que realmente hace de este lugar tan increible. - La comida buffet era de buen cálida, y el menú cambiaba diariamente. - Hubo muchos eventos para mantenernos ocupados y entretenidos. (Fiestas en la piscina y espectáculos) - La propiedad está impecable y se mantenía diariamente. - ¡El servicio de limpieza estaba en punto! - El servicio de habitaciones fue extremadamente rápida siempre en menos de 30 min. cada vez! - El DJ Toco todas mis bachatas favoritas (jaja) Contras: - No hay cajero automático en la propiedad Fantasia (puede tomar un viaje rápido al hotel principal) - ¡Las camas son duras! (Mi espalda ya no tiene 20 años) jajaja. - El hibachi y la comida asiática estaba completamente reservada - El restaurante italiano tardó 1 hora en servirme mi comida :( - Un montón de ventas de excursiones En resumen, volvería. Esperemos que las camas sean un poco más suaves la próxima vez :) …
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Date of stay: March 2023
Value
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Room Tip: Pool side seats get reserved really early! (although you shouldnt reserve) make sure you are up...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Fantasia Punta Cana
Responded 5 days ago
Dear Guest, It is a source of pride to know that we have exceeded your expectations. Messages like yours delight us to keep working hard to satisfy our customers and improve our service. Best regards, Online Reputation Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After 6 trips to Royalton/Grand Memories Punta Cana, we decided on Fantasia this year. Fancy properties, Very clean and well maintained. The front desk served well with no complaints, special mention to Sr's Ignacio, Andres, Gavlin handled our checks ( in /out ) professionally and very customer oriented. Buffet was well served with helpful servers , few of them were very good going out of their way to assist . Sr. Darlin( Jose) from the Le Gourmet manages the restaurant extremely well and the food was very well catered ( tasty with flavor ) Choice of Lamb is as good as anywhere around North America. At the Golden Circus, Senora Maria made the occasion also pleasant with good prompt service. Both of them deserve special mention. One complain we heard often was that the room service/cleaning crew spoke no English/French and guests were unable to communicate effectively. Sr. Fermin ( if memory is correct ) from the beverages section is very fluent and helpful all the time even for translation. Poolside crew were always helpful when needed. All week we were unable to obtain Kleenex tissues for the rooms and also unable to purchase at the stores around the hotel With Colds and Covid still around , tissues are handy. All in all with the daily entertainment ( poolside, night time and shows ), experience was good. ( 7 to 8/10 ) Muchos Gracias...Bounas Dias …
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Fantasia Punta Cana
Responded 1 week ago
Dear Guest, It is a source of pride to know that we have far exceeded your expectations. Messages like yours delight us to continue working hard to satisfy our customers and improve our service. On the other hand, we apologize for the impression you may perceive because of the language barrier with some of our staff members. Let us inform you that most of our employees have good knowledge of many languages, such as English, French, Italian, German, Portuguese, Russian, etc. and our Human Resources Department constantly offers courses to all our staff to reinforce the level of conversation, especially to those in direct contact with our guests. However, we remind you that Spanish is our mother tongue and that our knowledge and/or pronunciation of a foreign language might not be perfect. Thank you for taking the time to tell us about your experience in our Hotel. Best regards, Online Reputation Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Out of 10, I'd give the resort a 7. It's clean, lush and has everything you need. Beach is approx. 5-10 min walk from the pool, depending on where you are. Trolleys come by every 2-5 min. Food was good everywhere we went. Download the Bahia app 5 days before you arrive. Check-in, and then book your a-la-cartes. Otherwise, I'm not sure how much luck you'll have getting reservations. Beach was nice. Plenty of chairs! Seaweed isn't an issue. Whatever there was, it's cleaned up in the morning. Staff was generally friendly. Our biggest issue was that on numerous occasions we would get looks as if we were aliens if we spoke English. This was at check-in and wait staff. I'm talking about common words like "kids menu", "chicken", "flight information" etc. I don't expect fluent English speakers but the reactions we received were very odd. Traveled with 3 kids (10, 7, 4) and wife. Kids club was disappointing. Staff are not engaged and therefore kids don't want to stay longer than 20-40 mins. Nightly entertainment was okay. Kids enjoyed the Lion King show. I don't understand why a family resort starts the nightly entertainment at 9pm and then the 3D light show on the castle at 10pm. Most of the younger kids don't make it that long. Especially after a day in the sun. Room: We had 2 doubles and a pull out. Was good for a family of 5. Lots of room, closet space, etc. We had Castle View which was great for the location right by the pool but I wouldn't pay extra for the "view". Wouldn't go back but that's because we prefer smaller resorts where you can actually see the beach from the pool.…
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Date of stay: March 2023
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Online Reputation Coordinator Bav, Otros at Bahia Principe Fantasia Punta Cana
Responded 2 weeks ago
Dear Phil K, We want to emphasize that the services provided are always aimed at satisfying the needs of our guests. It is a pleasure to know that you enjoyed your family vacation with Bahia Principe Hotels & Resorts. We sincerely appreciate your comments which help us to evaluate our daily development and take measures in order to continue improving our services. We are glad to know that you highlight the quality of our facilities, hygiene, shows and staff. We hope to see you again and please do not hesitate to contact us for anything you consider appropriate. We will be at your disposal for anything you may need. Family vacations with Bahia Principe Hotels & Resorts. Best regards, Online Reputation Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
These were the realities broken down into 5 categories. Please read the disclaimer below for context and for tips and scams to avoid. Food: 6.5/10 Buffet- meats and fish are always overcooked so everything is well WELL done. The sauces are decent and the selection is above average. My biggest disappointment here was how the food was presented. Very boring compared to what they showed on youtube! We ended up sneaking into the buffets at the neighboring resort "Bavaro" which is also owned by Bahia and it was a huge difference! The food and presentation were much better (They had a fish frying station a taco station, and the pizza dough was being rolled right in front of you), and sadly what I had thought we were going to receive from Fantasia. Ironically, that was a lower-tier/cheaper resort servicing the South American tourist crowd. Ala Cart- This is a very hit-or-miss! Hits- Tequila, Circus Garden, Le Gourmet Miss - everything else! then again the buffet isn't much better for dinner. Beach 9.5/10 I docked 0.5 points for the amount of seaweed which is gross at first but you quickly get used to it. The waves are pretty big here on certain days which everyone loved playing and jumping in! The water is warm and aquamarine/lagoon blue and the videos on youtube cannot do justice to the beauty of this beach. The sunsets and magical here as the sky is filled with the most beautiful cream/pink/purple colors. Tips: avoid the monkey photographers that want to charge $20/ photo and whatever you buy always counter with 1/3 of the asking price. Accommodations 7.5/10 Very Clean! This resort is nearly spotless though a bit dated. I wasn't able to find cobwebs anywhere so that is a great sign for me. Our room was cleaned every day and our butler "Ramano"? did an incredible job of making us feel special and welcome. My only gripe is the water pressure from the showers, but it's tolerable. Tips: -We booked the non-castle-facing rooms as they are much quieter for afternoon Naps. -Pillows are terrible here so we placed a pillowcase over the couch cushion and that did the trick. -Yes, the walls are thin and you can hear everything that goes on in the hall but this is a family resort so it's relatively quiet during sleeping hours. You should be fine. Service: 8/10 I do not believe 1 or 2 bad apples represent the entire staff so overall everyone is very friendly and professional at Fantasia. English can be a barrier so if you have specific questions make sure to write them on google translate first. Now, the service at Las Olas restaurant on the beach shared by all the resorts is terrible! They ignore your requests and do unfortunately give you an attitude when asking for simple requests such as hot sauce or napkins. Not all but about 1/4 of the staff here. Entertainment: 3/10 This was the biggest disappointment. Based on my expectations from youtube and the website, it showed Michael Jackson, Disney Princesses, Lion King, Circus, magic shows, and Glow Parties. In reality, we got mediocre Lion King, Lame and outdated magic shows with equipment from the '90s, and no Princesses, glow party, or Michael. Shows are much better over at neighboring resorts like the Village, or Punta Cana but you cannot see the schedules on the app. This was supposed to be the highlight of our trip and felt like we were ripped off in this department big time! Tips- Bellman at the front lobby can shuttle you to these neighboring resorts. No need to walk. Overall personal experience: 7/10 The kids had a great time! We had a great time. Despite all the shortcomings, we maintained a positive attitude. I worked out at the gym almost every day and ate healthy foods like fresh fruit and lean proteins. Taught my daughter to swim. I relaxed and got to read by the pool while sipping on Black Label all day long. The wife didn't have to cook/ clean/ drive the kids everywhere. We got to unwind, reset our stress levels and Fantasia accomplished this. Plus the place looks beautiful and the castles light up gorgeously every night. Kids already miss it and my 11-year-old son choose this place over our 1 day at Disneyland last year so go figure. LOL If you're planning on excursions be aware the dolphin places do not allow you you bring in your phones and charge you $200 USD for photos on top of the expensive ticket price which I've heard is for only 45 minutes. Not to mention it's inhumane to cage these intelligent animals that require stimulation in a small pool. It would be the same as forcing you to live your entire life inside your washroom. Would we come back? We paid $4500 CAD for 8 days and used points for our flight. Unless they had a 50% sale next arch break I would try Mexico or Jamaica instead. …
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Online Reputation Coordinator Bav, Otros at Bahia Principe Fantasia Punta Cana
Responded 2 weeks ago
Dear 867jayx, We are delighted to hear that you enjoyed your vacation. It is very important to us that from the youngest to the oldest guests have a pleasant stay. Thank you for highlighting the incredible attention of our staff. We also appreciate the sincerity of your words and telling us about your inconvenience. We will now be able to make the necessary adjustments to our workflow and track our progress to be more efficient overall. Over the next few weeks, as we implement these changes, we hope that we will be able to regularly test our ability to overcome this problem. It would be an honor to serve you again on your next vacation so you can see our ability to excel and improve. Thank you for choosing us and sharing your experience. Always at your disposal, Online Reputation Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bahia Principe was hands down a great hotel to stay at. The food was great, beach and pool. The resort had several different restaurants which were all amazing. The staff was very friendly and attentive, Especially Wellington. He was able to help us through a problem we had with one of our excursions we booked. He made sure the issue was sorted for us.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Online Reputation Coordinator Bav, Otro at Bahia Principe Fantasia Punta Cana
Responded 2 weeks ago
Dear Guest, It is a source of pride to know that we have far exceeded your expectations. Messages like yours delight us to keep working hard to satisfy our customers and improve our service. We look forward to welcoming you again! Best regards, Online Reputation Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$216 - $306 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Luxury Bahia Principe Fantasia
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
512
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Claim Your ListingBAHIA PRINCIPE FANTASIA PUNTA CANA - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Dominican Republic)
Frequently Asked Questions about Bahia Principe Fantasia Punta Cana
Which popular attractions are close to Bahia Principe Fantasia Punta Cana?
Nearby attractions include Arena Gorda Beach (0.3 miles), Splash Water Park (0.5 miles), and Spa Redeemer & Masajes (0.7 miles).
What are some of the property amenities at Bahia Principe Fantasia Punta Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Bahia Principe Fantasia Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Fantasia Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Bahia Principe Fantasia Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Bahia Principe Fantasia Punta Cana?
Conveniently located restaurants include Kukua Beach Club & Restaurant, Restaurant Maiko, and Restaurant Garden Grill.
Are there opportunities to exercise at Bahia Principe Fantasia Punta Cana?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Bahia Principe Fantasia Punta Cana have an airport shuttle?
Yes, Bahia Principe Fantasia Punta Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Bahia Principe Fantasia Punta Cana have airport transportation?
Yes, Bahia Principe Fantasia Punta Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bahia Principe Fantasia Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Bahia Principe Fantasia Punta Cana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.