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    Sanctuary Cap Cana by Playa Hotels & Resorts

    Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
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    12/24/2017 12/25/2017
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    Traveler (7028)
    Room & Suite (1494)
    Pool & Beach (1408)
    Overview
    • Excellent73%
    • Very good18%
    • Average6%
    • Poor2%
    • Terrible1%
    Travelers talk about
    “blue marlin” (931 reviews)
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    Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Rooftop Terrace
    Butler Service
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    Rooms
    Dec 24Dec 25
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (4,958)
    There are newer reviews for Sanctuary Cap Cana by Playa Hotels & Resorts
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    1,011 - 1,015 of 4,361 reviews

    Reviewed September 24, 2016

    amazing vacation. currently spending 10 days for our honeymoon. The service is over the top from the front desk to housekeeping. Our housekeeper Nancy Malone was amazing, she went above and beyond to decorate our room for out honeymoon. 5 star service all around.More

    Thank Zygulam708
    Response from AlSolResortsCapCana, General Manager at Sanctuary Cap Cana by Playa Hotels & ResortsResponded September 26, 2016

    Dear Zygulam708, Taiguey!! Congratulations on your Honeymoon!! We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly...More

    Reviewed September 24, 2016 via mobile

    My Wife and I spent our Honeymoon at Sanctuary Cap Cana and we had an amazing time! The customer service was impeccable and the best I have ever seen. In particular, we met our waiter William Dalmasi at The Steak House on the resort on...More

    1  Thank Jbeezy4lyfe
    Response from AlSolResortsCapCana, General Manager at Sanctuary Cap Cana by Playa Hotels & ResortsResponded September 26, 2016

    Dear Jbeezy4lyfe, Taiguey!! We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Sanctuary Cap Cana. We are overjoyed to read that you’ve enjoyed your stay. Please be confident that we’ve shared your kind comments with our...More

    Reviewed September 24, 2016 via mobile

    Having just returned from a 5 night stay at Sanctuary Cap Cana, this is a great opportunity to reflect on the resort and identify what we enjoyed the most, as well as what we might consider doing differently. There is a certain quality among their...More

    23  Thank fly2nite
    Response from AlSolResortsCapCana, General Manager at Sanctuary Cap Cana by Playa Hotels & ResortsResponded September 26, 2016

    Dear fly2nite , Taiguey!! We thank you for taking the time to share such a detailed overview of your stay at Sanctuary Cap Cana through this mean. It was a pleasure being your hosts during your recent gateway. It is an honor to know how...More

    Reviewed September 24, 2016 via mobile

    We spent a week here and we thoroughly enjoyed it. Our room in the Castle was very comfortable and well laid out. The various restaurants are all high quality and wouldn't single any above another. We would definitely come back but maybe stay in another...More

    1  Thank SeanF669
    Response from AlSolResortsCapCana, General Manager at Sanctuary Cap Cana by Playa Hotels & ResortsResponded September 26, 2016

    Dear SeanF669, Taiguey!! Thank you very much for choosing our Resort as host to your holidays. On behalf of the staff of Sanctuary Cap Cana Resort it is my pleasure to let you know how satisfied we are when receiving this kind words about how...More

    Reviewed September 21, 2016 via mobile

    We really enjoyed or trip to the Sanctuary. The food was great and the accommodations were top notch. We also found a personal trainer at the gym named "New York" on the trip who also assisted us tremendously at the gym and also during the...More

    Thank Brice23
    Response from AlSolResortsCapCana, General Manager at Sanctuary Cap Cana by Playa Hotels & ResortsResponded September 25, 2016

    Dear Brice23, Taiguey!! It is with great pleasure that I read your feedback about how much we achieved in exceeding your expectations during your stay, providing you an outstanding service and by being very attentive towards your needs. I look forward to welcoming you in...More

    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Beachfront
    • Room Service
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Business Center with Internet Access
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • $314 - $671 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #13 Romantic Hotel in Punta Cana
    • #27 Spa Hotel in Punta Cana
    • #28 On the Beach Hotel in Punta Cana
    • #29 Luxury Hotel in Punta Cana
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 174
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Travelocity, BookIt.com, TravelUp, Orbitz, Hotwire, Expedia, TripOnline SA, Cancelon, HotelQuickly and Evoline ltd so you can book your Sanctuary Cap Cana by Playa Hotels & Resorts reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Dominican Republic >
    • La Altagracia Province >
    • Punta Cana
    • Also Known As
    • Sanctuary Cap Cana Hotel Punta Cana ,
    • Sanctuary Cap Cana Resort
    Add Photo Photos
    Traveler (7028)
    Room & Suite (1494)
    Pool & Beach (1408)
    Dining (597)
    Hotel & Grounds (3859)
    Bathroom (83)
    Family and Play Areas (26)
    Business Center & Event Rooms (10)
    Nearby
    Sponsored by:
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    slange1
    December 15, 2017|
    AnswerShow all 2 answers
    Response from flipflop_man | Reviewed this property |
    I have just sent you an e_mail of someone you can contact
    0
    Votes
    Allison R
    Hello! My significant other and I booked a honeymoon suite for April of next year which we are so excited for. I do have a few questions and concerns after reading many reviews that have caused my confusion. I read that some honeymoon suites are better than others depending on what room they put you in... is this true? I read room 3047 was the best but when I called to ask about it, the staff said it is an “imperial suite” although it’s listed as a “honeymoon suite” in reviews. Another question I have is are all of the restaurants in Sanctuary Town included in the all inclusive package? As well as the beers in the world bar there? Some reviewers mentioned paying extra for Coronas. Not sure why. And last, is it true that the restaurants rotate every day for when they will be open? I assumed every restaurant would be available to dine at daily. Hope to hear back.
    December 8, 2017|
    AnswerShow all 6 answers
    Response from LISAWiltshireEngland | Reviewed this property |
    The steak house and Italian restaurant closed one night in the week when we were there , you won't be stuck for choice though , the pizza restaurant was the only other one we used all 3 were lovely and did not have to pay... More
    1
    Vote
    Maria T
    December 4, 2017|
    Answer
    Response from flipflop_man | Reviewed this property |
    Hi, I have just sent you a PM with the contact details
    0
    Votes
    Room Tips
    "Castle is quieter"
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    "Castle is awesome"
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    "Higher floors have better views !"
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    "We were in a beach view 2nd floor Junior suite,,,,,and loved it!"
    Read review
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