We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sanctuary Cap Cana by Playa Hotels & Resorts

Save
Share
Traveler (7405)
Room & Suite (1626)
Pool & Beach (1503)
Overview
  • Excellent73%
  • Very good18%
  • Average6%
  • Poor2%
  • Terrible1%
Travelers talk about
“blue marlin”(937 reviews)
“love bar”(373 reviews)
“casa bella”(312 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star accommodation
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"scriptFlags":null}
Reviews (5,176)
Filter reviews
4,561 results
Traveler rating
3,172
859
311
132
87
Traveler type
Time of year
LanguageEnglish
More languages
3,172
859
311
132
87
Show reviews that mention
All reviewsblue marlinlove barcasa bellajuanillo beachocean barmonarch villataco truckwok restaurantcastle poolcastle suiteroyalty villamain poolroom servicebaby facepunta espadaour honeymoonocean view
FilterEnglish
Updating list...
1 - 5 of 4,561 reviews
Reviewed 1 week ago

The hotel is beautiful. The rooms have a throwback, elegant "castle" type of feel to them. It's not your normal modern upscale hotel room. The grounds were beautiful and the staff was very very nice. I recommend walking up the hill to check out the...More

1  Thank Detweiler
Response from SanctuaryByPlaya, Manager at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 5 days ago

Dear Detweiler, Taiguey! On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the...More

Reviewed 1 week ago

We were taken aback by the lack of visitors at this resort. It felt empty and made for early nights. The entertainment options were small and only the DJ was engaging. Food was good, and the Town was a great option for casual dining. Our...More

3  Thank Amanda0730
Response from SanctuaryByPlaya, Gerente at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 1 week ago

Dear Amanda0730, Taiguey! We appreciate the time that you have invested on writing an overview of your stay with us. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the...More

Reviewed 1 week ago

Excellent accomodations, the best of selection, relaxing quiet, food is superb and staff id helpful and friendly, beach is private , bed and rooms are superb, will be back, close to restaurants and shopping areaMore

1  Thank Victor A
Response from SanctuaryByPlaya, Gerente at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 1 week ago

Dear Victor A, Taiguey! Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sanctuary Cap Cana. We’ve been happy to share your lovely remarks to our team who take so much pride in ensuring...More

A TripAdvisor Member
33
Reviewed 3 weeks ago via mobile

Sanctuary Cap Cana was an amazing resort! Minus the few amenities that they said they would have like ping pong table. The table they had looked like it was from a junk yard. Other than that the beach was amazing, room was very nice.More

2  Thank A TripAdvisor Member
Response from SanctuaryByPlaya, Gerente at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 1 week ago

Dear Guest, Taiguey! Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We look forward to have you back at Sanctuary Cap Cana, your home in the...More

Reviewed July 9, 2018

Would not go back if they gave me a trip. About the only good thing was one of the dinning place had good food. They staff was not nice. The place was rotting. The view from our room was by fare not good. If you...More

9  Thank Ed Y
Response from SanctuaryByPlaya, Gerente at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 3 weeks ago

Dear Ed Taiguey! We appreciate the time that you have invested on writing an overview of your stay with us. Thanks for your contribution, we would like you give us more details about your stay to take corrective actions please contact us at jvelasquez@sanctuarycapcana.com

View more reviews
About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Center with Gym / Workout Room
Beachfront
Room Service
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Room Service
Wheelchair access
Business Center with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
$270 - $727 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Romantic Hotel in Punta Cana
#31 Spa Hotel in Punta Cana
#32 On the Beach Hotel in Punta Cana
#33 Luxury Hotel in Punta Cana
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$270 - $727 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Romantic Hotel in Punta Cana
#31 Spa Hotel in Punta Cana
#32 On the Beach Hotel in Punta Cana
#33 Luxury Hotel in Punta Cana
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveler (7405)
Room & Suite (1626)
Pool & Beach (1503)
Dining (638)
Amenities (57)
Family and Play Areas (27)
Business Center & Event Rooms (10)
Questions & Answers
Ask a question
Andrea M
August 12, 2018|
Answer
Response from flipflop_man | Reviewed this property |
Yes it is and there are lifts in all the buildings. Please note though that there are some slopes you will need to cope with. However, there are several golf carts that the butlers, etc can use to transfer people from one... More
1
Vote
melissamary32
August 10, 2018|
Answer
Response from flipflop_man | Reviewed this property |
All but the Rum Museum and El Rincon de Paco are included
1
Vote
Renee R
August 2, 2018|
Answer
Response from flipflop_man | Reviewed this property |
As far as I am aware they do not have a "preferred" status at Sanctuary Cap Cana. Are you thinking about Secrets Cap Cana?
0
Votes
Room Tips
"Beach view or pool view, both amazing. A lot of choices of amazing views."
Read review
"the ocean view rooms are a must.. there is a public beach next to the property and golf courses nearby."
Read review
"Avoid the castle as it is too quiet!"
Read review
"ocean view would be better if they pruned the trees. had to work to peek thru"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing