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Avenida Francia S/N Playas De Bavaro Higuey, Punta Cana 23000 Dominican Republic
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (13235)
Room & Suite (2267)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from TRS Turquesa Hotel
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 164 hotels in Punta Cana
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
TRS Turquesa Hotel is an exclusive VIP area of 372 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalised service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only.
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Room & Suite (2,267)2,267
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Free shuttle or taxi services
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Laptop safe
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Quiet
Languages Spoken
English, Spanish, German
Hotel links
Special Price:BLACK FRIDAY DEAL
11,935Reviews2,000Q+A100Room tips
Traveler rating
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Popular mentions
Morgean B wrote a review Nov 24
1 contribution
The was an amazing vacation, and it wasn’t just because of the beautiful beaches or the wonderful pool and rooms, it was because of the people! All of the staff were more than helpful, and so so kind! Many people stopped by just to chat, and they went above and beyond to make this a fabulous trip. Many many thanks to Randel, who made sure our room was fully stocked with what we needed, helped with our dinner reservations, and overall made sure we had everything we needed to be comfortable and happy. He was so nice and friendly and happy! He also gave me a wonderful birthday surprise while we were here!! Also a shout out to Dolores and Marbel at the pool bar. Dolores was a truly kind soul that anticipated our needs and took great care of us. They were so nice and friendly. The entertainment staff were so helpful and had many activities going on, although I preferred to sit in the pool with a book, they did their best to make all activities all inclusive and welcoming. I truly can’t say enough about the amazing people, they really made the trip! The resort itself is beautiful and lush, well maintained and taken care of. The beach is so pretty and relaxing with pretty turquoise water and sand like sugar. All of the restaurants had great food, and the staff was very attentive. We will most certainly be back as soon as we can make it!!
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Gelson Zorrilla, Atención al cliente/recepción at TRS Turquesa Hotel
Responded yesterday
Dear Morgeanb, We are glad that you could visit us and get the best impression of your stay at our TRS Turquesa Hotel. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at TRS was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories thanks to the beautiful surroundings of the hotel and the unforgettable experiences provided by our team. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered in all our outlets. Moreover, we will like to express our most sincere gratitude for the great feedback given about the overrall facilities and our staff. Warmest regards! Gelson Zorrilla Hospitality Manager
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Jenya S wrote a review Nov 22
Toronto, Canada4 contributions
This is a great and amazing hotel. They try their hardest to make the times of covid feel normal. Social distancing and other covid policies were completely abided by. The entertainment was excellent. The lobby show was phenomenal. Highly recommended.
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Gelson Zorrilla, Atención al cliente/recepción at TRS Turquesa Hotel
Responded 3 days ago
Dear Jenyas88, We thank you for choosing our TRS Turquesa Hotel as your vacation destination once again. It fills us with emotion to know that we have been able to provide you with an unforgettable stay thanks to the unbeatable days that we offer you. We know that our staff does everything possible to meet the expectations of our guests and with your words we can confirm it. We appreciate even more that you have pondered and reaffirmed our efforts in compliance with the new Covid-19 protocols required by local authorities, now more than ever, the safety of our guests and collaborators is paramount. We look forward to welcoming you to our property very soon. Kindest regards! Gelson Zorrilla Hospitality Manager
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CAMOETO wrote a review Oct 2020
Canton, Michigan, United States791 contributions57 helpful votes
+1
This review is about our 10 day trip last year. TRS is a great resort with many qualities of a 5-star establishment with just a couple of minor annoyances. Overall we had a blast, and enjoyed everything the property had to offer. TRS Turquesa is smaller adults only part of the huge Grand Palladium resort that encompasses 4 resorts in total, but you definitely did not have to leave TRS unless you wanted to. Dining, service, and overall quality of the staff was fantastic. We also felt like the price of our vacation was a bargain compared with other similar resorts in the area. On to the details below. Resort and grounds - The resort consists of 2 sections. The original section (buildings 50-52) that is right next to the beach, and was renovated more recently than the newer section. The newer section which includes swim-ups is set back behind the lobby and is about a 5-10 minute walk to the beach. It includes the swim-out rooms. The lobby is very nice and has what is my favorite lobby bar to date. The grounds are beautiful - plenty of palm trees and well groomed. Rooms - The original section consists of mostly Superior Suites. They are nicely sized rooms with comfy beds, nice sized bathrooms, and jacuzzi tubs in the middle of the room. Our room was in this section - building 52, and was right next to the beach with a great view of the beach and the pool. Rooms on the 3rd floor have vaulted ceilings as well. We also visited a friend's room in the newer section and it seemed to be showing a bit of wear, so my advice would be to get a room in the original section unless you are getting a swim-up room. Our fridge was stocked with beer and soft drinks, and our butler brought us full bottles of hard liquor as well. Beach and pools - The beach is a typical beautiful Punta Cana white sand beach, located right next to the Cortecito public beach. This is both a plus and a minus. The plus because there are local shops and restaurants right next to TRS which you can get to by walking on the beach, the minus is there is increased boat traffic and you can occasionally smell a bit of gas if the wind is blowing the wrong way on the section of the beach that's right next to the public beach. There were plenty of loungers and palapas available and no need to play the towel game unless you wanted to be right next to the water. Bali beds were also available. The main pool is nice and spacious, and the pools in the swim-up section are super relaxing. Dining - The TRS restaurants were excellent for the most part. There are 4 TRS exclusive restaurants. Helios which as a beach club style restaurant, Capricho - gourmet, La Boheme - French, and Kusko - a Peruvian/Japanese mix. We liked all of them, but Kusko not as much as the others. High quality food with a nice presentation. Items like lamb chops, good steaks, lobster, duck, sea bass, etc. were plentiful. For lunch, in addition to the above mentioned restaurants, there is a delicious barbeque by the beach, as well as waiter food service on the beach and by the pool. We used room service a couple of times and it was top notch. Surf and turf brought right to your room is a very nice touch, although we heard that lobster on the room service menu was no longer free as of this year. We were not fans of any of the non-TRS specialty restaurants that we tried. Tapas, Hibachi, Italian, and the Steakhouse were all average. It's worth noting that TRS has no buffets, so if one wants buffet style dining they would need to go to one of the buffets in the other Grand Palladium resorts. Notable perk of TRS - TRS guests have their butler make reservations in non-TRS specialty restaurants. This means that you just show up and eat in comparison to non-TRS guests that have to wait in line, sometimes for > 1 hour. This was notable the case in the Italian and the steakhouse. Then again, I wish we would just eat all of our dinners at TRS restaurants. Bars - Another plus of this resort. The lobby bar is top notch with unique drinks made by great bartenders. Fancy mixology stuff. Each pool has a bar, with a swim-up at the main pool and another bar by the beach. Waiter service at the beach and the pool was excellent. Juan at the beach was our favorite waiter and the Baker was our favorite at the pool bar. Good quality alcohol at all TRS bars as well as. Grey Goose, VSOP cognac, 12 year single malt scotches, good rum, etc. Entertainment/animation - Very low key at TRS. They had live musicians at Helios in the morning and the lobby bar in the evening. The main pool had either a small show or low key games in the late afternoon. The resort was basically dead after 9:30. We ventured out to the various venues in the other Grand Palladium resorts after that time. These were the theater, disco, sport bar, beach parties, Hemingway bar, etc. There were also rotating foam parties in non-TRS pools. Other TRS perks (at least that we used) - Free use of the hydrotherapy area of the Grand Palladium spa. The spa was very nice, with a sauna, hammam, ice room, jacuzzi, relaxation beds, refreshments, etc. Also TRS guests get quick rides on TRS golf carts to anywhere on the Grand Palladium resorts. In contrast non-TRS guests have to wait for the trolleys that are on preset routes. Negatives - Resort maintenance issues were unfortunately present. The one big one was 2 full days basically without hot water. They did give us a free couples massage after we complained, but this took way too long to fix. Our friends staying in the swim-up section had to switch rooms due to a non-working AC. The butler didn't do much for us and was hard to track down. A couple of service issues in the restaurants even with good tipping. The animation staff running fun games and parties in the other Grand Palladium resorts seemed disorganized/disinterested at times. Show quality at the theater was below par compared with other resorts we have been to, but we aren't really about the resort shows anyways.
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Date of stay: November 2019
Value
Rooms
Service
Room Tip: Building 50 or 52 for best views.
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3 Helpful votes
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Response from Gelson Zorrilla, Atención al cliente/recepción at TRS Turquesa Hotel
Responded Oct 21, 2020
Dear camoeto, Thank you for sharing your travelling experience at TRS Turquesa Hotel with the Trip Advisor Community. We are happy to find out that your stay with us was satisfactory for you since this is our main priority and for sure all your words will be shared with our Management and our operational team in order to keep on doing their excelent job. Also we will share the other situations you mention in order to avoid the same one to happen again. We really hope to host you again in our Resort to let you spend a new fantastic experience with us. Best Regards, Maria Rizzi Customer Care
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Rachel G wrote a review Sep 2020
Holland, Pennsylvania1 contribution3 helpful votes
We were trying to get to Punta Cana TRS through the Travel expression. We love TRS, it’s lovely, warm place. This summer we were planning to joy the sun and ocean again there. Our vacation was booked, paid in full and then was cancelled by the travel agency - Travel Impression. So, trip was canceled by travel agency but the agency refused to give us refund. Now we have no trip and no money. So, please be cautious when you book your vacation.
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Date of stay: August 2020Trip type: Traveled with family
3 Helpful votes
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Response from Gelson Zorrilla, Atención al cliente/recepción at TRS Turquesa Hotel
Responded Sep 11, 2020
Dear rachelgQ1149OB, Thank you for your words on our TRS Turquesa Adults Only Hotel, that is still temporarily closed due to the Covid-19 pandemic. We hope to host you again in our property in the future to let you spend a new wonderful experince pampered by our service in this lovely warm place ! Best Regards, Maria Rizzi Customer Care
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Mrsguev wrote a review Sep 2020
9 contributions3 helpful votes
We had an amazing experience at this resort. The staff was amazing and very attentive. They went above and beyond for us every single day. Gracias por todo!! Once they reopen we will definitely be back.
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Date of stay: December 2019Trip type: Traveled as a couple
1 Helpful vote
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PRICE RANGE
$213 - $452 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal suites turquesa by palladium hotel punta cana, royal hotel punta cana
FORMERLY KNOWN AS
The Royal Suites Turquesa
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
372
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Frequently Asked Questions about TRS Turquesa Hotel
Which popular attractions are close to TRS Turquesa Hotel?
Nearby attractions include Dominicana Rai (0.07 miles), Olasouvenirs (0.1 miles), and Cusie Boutique (0.2 miles).
What are some of the property amenities at TRS Turquesa Hotel?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at TRS Turquesa Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at TRS Turquesa Hotel?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at TRS Turquesa Hotel?
Yes, free parking is available to guests.
What are some restaurants close to TRS Turquesa Hotel?
Conveniently located restaurants include Chic Cabaret & Restaurant Punta Cana, Onno's Bavaro, and Celina Restaurant.
Are there opportunities to exercise at TRS Turquesa Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at TRS Turquesa Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does TRS Turquesa Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at TRS Turquesa Hotel?
The staff speaks multiple languages, including English, Spanish, and German.
Does TRS Turquesa Hotel have any great views?
Yes, guests often enjoy the ocean view available here.