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Carretera Luperon Km 4 Marapica, Costa Dorada, Puerto Plata 57000 Dominican Republic
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Traveler (8779)
Pool & Beach (1928)
Room & Suite (622)
Certificate of Excellence

About

#10 of 52 hotels in Puerto Plata
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Platinum level
Spectacular 5 star hotel, on the beach of Costa Dorada in the north of the Dominican Republic. 5 min. from the town of Puerto Plata, typical Dominican. 516 rooms: 302 Double Rooms, 114 Double Pool View, 40 Family Suites 2 Bedrooms, 42 Double Ocean View, 18 Junior Suites Ocean Front. Impressive pool with aquabar, one of them special for children. Star Camp 3 specialty restaurants: Japanese, Mexican and Mediterranean; An international buffet with show cooking. 6 bars Ideal for water sports activities such as kitesurfing, surfing, kayaking and others. Convention hall with an area of 426.38m2 and capacity for 450 people (Theater)
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Archery
Babysitting
Parking
Hot tub
Pool / beach towels
Outdoor pool
Yoga classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Diving
Tennis court
Billiards
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
24-hour security
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Telephone
Coffee / tea maker
Minibar
Flatscreen TV
VIP room facilities
Wardrobe / closet
Iron
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, French, Spanish, German
Hotel links
Special Offer:Code 10% Off: EXTRA10
8,652Reviews1,236Q+A100Room tips
Traveler rating
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Popular mentions
It has taken a long time to write this review, however better late than never. I had visited the resort for the first time with my mom a few years before and it was a wonderful time. The next year I returned with my husband. After a bumpy first few nights (loud partying people down the way), we were moved in the 8000 block and loved waking up to the sound of the birds. One year away to try Jamaica, and I returned again with my mom. It was the first time I used a travel agency and it somehow got booked under my mom's name ..... could that be why we never were recognized as a return guest until I mentioned it? And even then it was done with hesitation like I was being dishonest. A simple check with my last name should have done the trick. We had 4 visits from the increasingly hostile security for a malfunctioning safe - absolutely ridiculous. Our shower plugged up and had to be fixed. Our ceiling was dripping onto the floor leaving a water puddle. We had to walk over a towel or I feared my mom would slip. There was water that did pool in the walkway and she fall one day. 2 maids just looked at her and did nothing as she picked herself up. We walked by countless doors that had WELCOME BACK on the door. Not us. Yes, it seems petty, but it is nice to be recognized along with the others. Food = great Horseshoes or bocce ball = not great. The staff sure does not like losing and will cheat just to win which leaves a bad taste in your mouth. Yoga on the beach = great Water aerobics = great Evening entertainment = great Golf cart with luggage to front desk = great Returning for year 4? No way.
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Response from QualityManagerDR, Quality Manager at Iberostar Costa Dorada
Responded 1 week ago
Dear Guest, Thank you for your review following your third visit at our hotel, we are sincerely sorry reading it was not to your liking this time. As your have experienced in previous stays, excellence in service is one of our main pillars, therefore we regret that this was not the impression that you received on your latest visit and we do apologise for this and have taken note of your comments to use them as constructive critique to constantly improve and maintain our standards. We understand that a first contact is quite important for a happy ending holiday, although you were not recognized as repeated guest it is not in line with our standards of service, rest assured that we put a lot of efforts in order to avoid this to happen but we certainly might drop the ball once in a while. On another note, we are very sad that you found maintenance issues in your room, we must say that it is atypical in our hotels as our teams are striving to have faultless rooms before putting a guest inside, if by chance there is a breakdown, we try the utmost to solve it ASAP. Your comments are really important and we have shared them with our management team who will take actions in attempt to avoiding situations like these to happen in the future. We thank you once again for your valuable contribution which will be of great benefit to our continuous efforts of improvement. We do hope to recover your trust and be able to have another opportunity to welcome you back. Sincerely, Quality Manager Iberostar Costa Dorada
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Hotel's Favorite
So blessed to visit this resort again and celebrate my birthday in style. I was very spoiled by my the friends I have made during my multiple stays at this resort. The surprise birthday cake made my day! big thank you to Cesarin. He does such a wonderful job in the main buffet. He shows all his staff how to treat guests. Excellent job! I really appreciate Generoso for taking such good care of us in the restaurant. Such a kind man. Glad to see Erik again in the bar, he always has a smile and is in a good mood! I am always drawn to the happy people that work at your resort. Keep up the good work Iberostar! Other great bartenders; Williams, and many more. What can I say about the entertainment staff, they do such a good job. They try to make you happy and accommodate so many different people with so many different like and dislikes. Hulu hulu is a great boss and has the most respect from his staff, they really like to work hard for him. He is so kind and very good to my family too! Really like some of the new additions Calizan is very entertaining and has improved since January, catching on very good to the shows. Have to give a shout out to Pepsi, he always treats everyone so kind and makes you feel special. So glad to see him. He has a very special place in our hearts! Make sure you keep your good staff, that is what brings us back!
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Response from QualityManagerDR, Quality Manager Online at Iberostar Costa Dorada
Responded Jun 10, 2019
Dear Guest, We would like to thank you on behalf of all our staff for taking the time to post this wonderful review. We cannot thank you enough for making our hotel your birthday's destination. We really don´t know how to start to respond to your review as it got us speechless with all the emotions and happiness it have brought to us and all the staff. It is so amazing to see so many names of our team being mentioned in a review. We are so proud of our team for making possible that guests like you choose to come come back basis only to enjoy the offerings delivered by our excellent team. Kudos for them!!! Dear guest, as we said before, we have no words to express ourselves but we know that future travelers that are reading your comments are so thankful since it is such a helpful and encouraging review to read. All we can say is we are looking forward to your next visit to our incredible destination. Best Wishes, Quality Manager Online Iberostar Costa Dorada
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We are loyal repeat guests. The main reason we return here is the excellent service we receive. It is also a small resort which is useful when I travel with my elderly mother. We both looked forward to returning since it had been a couple of years since we had visited. Check-in was fast, we didn’t have to wait for our room. Our room was on the ground floor, not too far from the beach and facing the pool. Always kept clean and had the pleasure of towel decorations as a thank you by our cleaning lady. The grounds are kept immaculate, loved seeing the peacocks wandering around the resorts and the orchids were in bloom. We kept to the El Mercado (the main buffet restaurant) for breakfast and dinner as there is a good variety and selection of food. Muchas gracias en particular a Kennedy por el excelente servicio que nos has dado. Lunchtime buffet is at the Restaurante Tropical (near the pool). Muchas gracias en particular a Dulce! The beach wasn’t crowded. No seaweed, but a lot of waves. No trouble in finding shade, either at the beach nor by the pool. Gracias a Glen (Zumba). The Animation Team is hard-working, friendly and engaging. The hotel can be proud of their team! We were there at the beginning of the COVID situation. Hand sanitizers were available all around the resort, everything was kept clean – no complaints at all. It was sad to know that the hotel had to close, tough for the employees. Hope everyone is safe. The staff is friendly, courteous and efficient. The service was excellent – my mom was treated like a queen! I have nothing negative to say. We shall definitely return.
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Response from QualityManagerDR, Quality Manager at Iberostar Costa Dorada
Responded 1 week ago
Dear Valued Guest, It is so rewarding to read such wonderful comments regarding our hotel. Moreover, it is great to have you back as a loyal guests. We cannot thank you enough for all your praises on our service and facility. With great joy, we will share your wonderful lines with the rest of the team since we know it will be a motivation for them to keep the good work. Thank you again for your nice review, we look forward to your next visit. Kind Regards, Quality Manager Iberostar Costa Dorada
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My wife and I flew from Hamilton, Ontario. Stayed two weeks. We went on a fishing excursion, just ask Transat rep and he will set you up. Scuba lessons at the great pool for free. If you go on the snorkel/Scuba excursion in Sosusa there is a fee. Horse back riding and tour was nice. Pool and beach area were great, go early to get your chairs. No problem getting towels. Food was good , servers were very always helpful. Room was very good. Fridge was stock with beer and pop everyday. Ocean front view 2nd floor WOW.
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Response from QualityManagerDR, Quality Manager at Iberostar Costa Dorada
Responded Apr 14, 2020
Dear Guest, Thank you for your review and the wonderful words in it. It is so nice to read that you had a great vacation at our hotel. We are all looking forward to welcoming you back. We wish you all the best until then. Kind Regards, Quality Manager Iberostar Costa Dorada
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My wife and I were here for the second time in 3 years. Still an amazing resort - beautiful location, awesome and very friendly staff, great food and shows, and the staff accommodates to all your needs. No issues at all. Had 2 days of rain and the staff still did all the day time activities under the huge theatre they have. Had the best buffet restaurant server, Generoso, again. Will definitely be going back for a 3 rd time next year.
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Response from QualityManagerDR, Quality Manager at Iberostar Costa Dorada
Responded Mar 31, 2020
Dear Guest, Thank you for your outstanding review and for taking the time to share it on Tripadvisor. Your loyalty toward our brand is great appreciated. We are more than honored to receive your praises regarding your recent stay among us. The highlights on the service and attetion provided by our staff members make us real excited and we cannot thank you enough for it. We are hoping tho have you back in the nearest future, we wish you all the best until then. Best Regards, Quality Manager Iberostar Costa Dorada
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Previous
PRICE RANGE
$117 - $228 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar costa dorado, iberostar puerto plata, iberostar costa dorada dominican republic, iberostar costa dorada puerto plata, iberostar hotel costa dorada, iberostar costa dorada hotel, costa dorado, puerto plata iberostar, iberostar hotel puerto plata
LOCATION
CaribbeanDominican RepublicPuerto Plata ProvincePuerto Plata
NUMBER OF ROOMS
516
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Frequently Asked Questions about Iberostar Costa Dorada
Which popular attractions are close to Iberostar Costa Dorada?
Nearby attractions include Joyeria Las Americas (2.8 miles), Vivonte Cigars (2.7 miles), and Mount Isabel de Torres (3.5 miles).
What are some of the property amenities at Iberostar Costa Dorada?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Costa Dorada?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Costa Dorada?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Costa Dorada?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Costa Dorada?
Conveniently located restaurants include Ristorante Passatore, Los Tres Cocos, and Big Lee's Beach Bar.
Are there opportunities to exercise at Iberostar Costa Dorada?
Yes, guests have access to a pool, a fitness center, and yoga classes during their stay.
Are any cleaning services offered at Iberostar Costa Dorada?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Costa Dorada offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Iberostar Costa Dorada?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to Iberostar Costa Dorada?
Many travelers enjoy visiting Fortaleza San Felipe (2.7 miles), Casa Museo General Gregorio Luperón (2.6 miles), and Logia Masónica Restauracion No. 11 (2.7 miles).