i’ve been to this hotel 4 times and I love it so much, and always have a great time. All of the service is fantastic, between the restaurants bars and animation team. However, there is a worker on the animation team who I believe calls himself Mojito. He not only asked myself but others that I spoke to for money. It is extremely inappropriate and unprofessional. This issue should be addressed as it makes the guests feel uncomfortable.
I have not one bad thing to say about this resort. For short money, you get a lot. The food, the beach, the pool, and most of all, the service was great. I always appreciate when employees take their jobs seriously and work hard to keep guests happy. I had a small issue with the location of my room. The resort staff when above and beyond to correct the issue and make me happy. I was very pleased with my stay. I plan on returning later in the season. I recommend this resort..
Althought the resort was a bit dated (Not the rooms), it's still very gorgeous. It's a little on the small end but still has most of your basic amenities. Great spa, close the airport, golf nearby, beautiful clean beaches, massive pool (dirty at times), and decent a la carte and buffet options. The best part of all was the service which was top notch and all the staff were always full of smiles! We enjoyed our 1 week couples stay and the Iberostar club amenities.
We really had a great time at this hotel resort, the general staff is courteous, pleasant and helpful. They are constantly cleaning and sanitizing. We went to 2 excursions which left us many dear memories. The food was good, fresh and many choices/varieties. Big shout out to Generoso who made our dining experience at the main buffet so much more enjoyable! My children are already planning returns.
This was our 10th time at this resort, so it shows this is a great resort, service was wonderful, and we had a good time, but some concerning things we saw this time compared to previous visits, not sure if this was due to Covid or problems of getting items etc, would like an answer from management if they read this post….food in the buffets was not in demand like before, no beef steaks at all in the 2 full weeks we were there, bacon was limited to maybe 5 times in the 2 weeks and quality was quite fatty, I did notice drinks were not as strong as previous years, there were delays in opening the bars on some mornings and staff said they were told they had to do this, hope this is not going to be the the way things will be going forward as we love this resort and the food and drinks was a huge part of this, aside from this a huge call out to Genaroso and Domingo in the main buffet, these guys ensure your dining experience is top notch, thanks…
The hotel should make many improvements, the comfort of the rooms, AC, lighting, TV services, aesthetics and decoration. restaurants should improve the menu offer and the organization of the staff when it comes to providing a service.
For many years, our family has been repeat guests at Iberostar Costa Dorada and their Punta Cana resorts because of their great service, quality, family-friendly environment and beautiful grounds. However, it's painful to see Iberostar Costa Dorada's food service and entertainment decline. The grounds and rooms are still well cared for but if you're not early enough to get a restaurant reservation, you'll be stuck with the same dinner menu at the buffet for a few days. I asked for a breakfast drink, the waiter said my request needed supervisor approval, the waiter tried, the drink never arrived and I was told to get it from the bar. Family nightly entertainment is limited to the same person singing the same tunes every single night. In our opinion, Iberostar has been a great option in Puerto Plata for years, we sincerely hope they can turn it around.…
I would suggest anyone that wants to spend quality time on the beach to go there..The beach has many trees to provide shade The quality of the food and quantity was excellent .My only problem was watching a supervisor not doing her job while others worked hard.
Beautiful resort with really friendly staff. My daughter enjoyed the kids shows and as a family we enjoyed the other shows after. Staff is really nice and treated us like family. I will recommend this resort to my family and friends.
We stayed from June 3-6 It was a total of ten in our group, 5 couples, 5 rooms. All 5 rooms had a strong humid smell and the air conditioning was on high speed and would not cool down the temperature, we complained but nothing was done about it. About 90% of the people staying at the hotel were locals which is not a bad thing but it felt like they were there more on a COLMADO party than a vacation environment. The buffe was very bad and verry hot, there's no AC even where they display the food, ice cream was melted and tasteless. They did have lobster since it was not lobster season., apparently the hotel budget is not enough to import lobster. Not everything is bad, We had a private dinner at the beach and the food was amazing, the rest of the days we ate out, we did not try any of the restaurants. …