We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Iberostar Costa Dorada

Traveler (9930)
Pool & Beach (2235)
Room & Suite (1069)

View prices for your travel dates

Hotel direct offer!Book All-Inclusive Resorts & Save with IHG One Rewards
Contact accommodation for availability.
There are similar hotels available.
View all

About

#35 of 92 all-inclusives in Dominican Republic
Location
4.4
Cleanliness
4.6
Service
4.5
Value
4.4
GreenLeaders Platinum level
Our spectacular 5-star hotel, located on the beachfront of Costa Dorada in the north of the Dominican Republic, only 15 minutes from Puerto Plata Airport. It is the ideal place for families and couples, with 516 rooms: 302 double rooms, 114 double rooms with pool view, 40 family suites with 2 rooms, 42 double rooms with ocean view, 18 oceanfront junior suites. Its impressive pool has an aquabar, one of them special for children. The colonial-style hotel and common areas are surrounded by extensive tropical gardens. An attentive staff facilitates the perfect vacation experience. Our 5 restaurants will make you enjoy a unique gastronomic offer, from our international cuisine buffet with show cooking. Pasta, meat and fish dishes, vegetables and salads. Thematic nights. In addition, 3 specialty restaurants will take you to an unforgettable experience. Our Wave Of Change initiative is focused on three fundamental pillars: the elimination of single-use plastic in our rooms, the promotion of responsible fish consumption and the improvement of coastal health.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Archery
Babysitting
Parking
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Diving
Snorkeling
Tennis court
Aerobics
Billiards
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Housekeeping
Private balcony
Safe
Telephone
Coffee / tea maker
Minibar
Flatscreen TV
VIP room facilities
Wardrobe / closet
Iron
Show more
Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Ocean View
Languages Spoken
English, French, Spanish, German
Hotel links
Special Offer:Book All-Inclusive Resorts & Save with IHG One Rewards
Traveler Insights
This summary was created by AI, based on 116 recent English reviews.
Powered by AI
Many guests praised the Iberostar Costa Dorada for its prime location near Playa Dorada and the city. Despite some complaints about value due to perceived overpricing, the hotel's cleanliness, particularly of the beach, rooms, and grounds, was consistently applauded. Although reviews about the rooms and service were a mix of praise and critique, the lively atmosphere and array of amenities, including well-maintained pools and beaches, were popular among travelers. Some guests, however, found the entertainment repetitive and overly loud.
Location
Convenient
Atmosphere
Lively
Rooms
Dated
Value
Overpriced
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Abundant
Location
Convenient
Many travelers appreciated the hotel's great location, with its close proximity to Playa Dorada, city, and other amenities.
  • nanny222
    nanny222
    Mar 2023 41 contributions
    ...We were in building 8, room 8219, great location, close to everything...
  • Bill M
    Bill M
    Dec 2022 57 contributions
    ...The location is wonderful also, the hotel is very close to the city if you enjoy to adventure out...
  • Kathy W
    Kathy W
    Nov 2022 6 contributions
    ...Improved VIP privileges and an overall fun location...
  • Jane S
    Jane S
    Sep 2022 38 contributions
    ...Great location near Playa Dorada...
Powered by AI
Atmosphere
Lively
Travelers found the atmosphere at the hotel lively, with a mix of tranquility from the scenic views and room decor, and liveliness from the entertainment. However, some found the repetitive entertainment and loud music disturbing.
  • yrondon2
    yrondon2
    Jul 2023 10 contributions
    ...I understand that Iberostar is trying to preserve the environment by no utilizing plastic...
  • Jenny C
    Jenny C
    Apr 2023 1 contribution
    ...The shows are fun, and there’s a discoteca (club) that is a lot of fun at night...
  • Carol B
    Carol B
    Apr 2023 1 contribution
    ...Bathroom had no shower glass or curtains...
  • Jessica G
    Jessica G
    Apr 2023 19 contributions
    ...The rooms were spacious and comfortable, with breathtaking ocean views...
  • Greg W
    Greg W
    Mar 2023 1 contribution
    ...There were a few areas for improvement to make the experience even better, as follows: Entertainment: The dance group and singers were very good, but we saw the same group every single night, so it was boring/repetitive, even if they tried to keep it interesting... One night there was another singer with a keyboard player, which was a very nice experience...
  • Mobile52874185467
    Mobile52874185467
    Mar 2023 1 contribution
    ...Our cleaning lady always left us flowers in the room each morning and the fridge was always stocked...
  • Noel M
    Noel M
    Mar 2023 41 contributions
    ...The evening entertainment was good until the singers started singing... The Orchid Garden is beautiful but we were disappointed that the waterfall wasn't working...
  • Angela G
    Angela G
    Mar 2023 22 contributions
    ...We have been to two in Jamaica, twice to Iberostar in Bayahibe Dominicus in La Romana and once to the Iberostar Selection in Varadero...
  • Gary R
    Gary R
    Feb 2023 70 contributions
    ...There is no longer a band supporting the nightly shows. Instead there is canned music for the dancers and a pair of mediocre singers...
  • kevin123581
    kevin123581
    Jan 2023 1 contribution
    ...I know it is much more enjoyable for you to have your own music at the pool or beach and with the bluetooth speakers, you can do that, but please remember that not everyone likes your type of music so please leave the speakers at home...
  • Gordon G
    Gordon G
    Jan 2023 2 contributions
    ...The entertainment around the pool was annoying, loud music, annoying DJ, repeating everything over and over...
  • Jen M
    Jen M
    Jan 2023 20 contributions
    ...The last night we were there, they had a silent disco as a pre show... Most people were having a blast and left after they stopped the disco...
  • Danny C
    Danny C
    Jan 2023 6 contributions
    ...The staff, Road Runna, Darling, Yelson, and Freddy to name a few in particular were absolutely fantastic...
  • Giancarlo F
    Giancarlo F
    Jan 2023 1 contribution
    ...Santo in Il Mercato was our favourite...
  • Russ S
    Russ S
    Dec 2022 62 contributions
    ...Great tables in pretty areas where families were playing games and chatting...
  • Bill M
    Bill M
    Dec 2022 57 contributions
    ...And the Christmas lights and displays gave it a nice seasonal look...
  • mikjen
    mikjen
    Nov 2022 1 contribution
    ...We got to see the Christmas lights turned on in the Plaza. There are lights everywhere in the resort and it took weeks to set them up and decorate for Christmas...
  • Kathy W
    Kathy W
    Nov 2022 6 contributions
    ...Iberostar used the pandemic to upgrade the facilities, decor and modernize the whole resort...
  • Flyer566039
    Flyer566039
    Nov 2022 2 contributions
    ...Our room was always cleaned with extra towels, mini bar filled and flowers on the bed...
  • Stripp
    Stripp
    Nov 2022 6 contributions
    ...Elvis at the pool bar is awesome!...
Powered by AI
Rooms
Dated
Guests' opinions on the rooms varied significantly, with some finding them clean, comfortable, and well-maintained, while others complained about outdated decor, a lack of functioning amenities, and issues with cleanliness and pest control.
  • Andres V
    Andres V
    Sep 2023 3 contributions
    ...A couple lights and outlets in our room didn’t work, which they fixed within 12 hours which was great... They deserve a resort that is invested in, especially the rooms and culinary scene... Again, we stay in the top room available and it was worth the affordable price, but we won’t be bookmarking this place to visit again...
  • Zuleika S
    Zuleika S
    Jul 2023 1 contribution
    ...You can't bring any food from the buffet to your room. This hotel appears to be money-hungry everything you asked for it had a price...
  • Joanne M
    Joanne M
    Apr 2023 1 contribution
    ...Showers in older rooms are with a tub and they do spray some water on floor but we just put a towel down and no big deal...
  • jody b
    jody b
    Apr 2023 1 contribution
    ...The rooms had a fresh paint smell when we first arrived and the room was full of mosquitos... When they finally sprayed around 9ish we were able to go back to our room... So as you can see the first night was a bit rough especially not being able to settle in our room with an infant...
  • Carol B
    Carol B
    Apr 2023 1 contribution
    Rooms are old and outdated furniture... Air conditioner made room feel muggy...
  • Jessica Rae
    Jessica Rae
    Apr 2023 4 contributions
    ...Our ocean view room (1011) was gorgeous I would suggest an ocean view room ours was also updated...
  • SRH
    SRH
    Mar 2023 16 contributions
    ...Our room was cleaned daily, and we never had to ask for anything... My issue and it is actually quite mild, is the lack of outlets in the room... One thing I found impressive, was that instead of providing plastic bottles of water in the room, each room has a glass bottle, and each floor and building has water fill stations at each end...
  • Nique G
    Nique G
    Mar 2023 2 contributions
    ...When we first arrived, we asked to switch rooms as the view from our balcony was not very nice (looking at air conditioners from the next hotel) and this was done very efficiently (Xusan from the front desk was very accommodating)...
  • Mobile52874185467
    Mobile52874185467
    Mar 2023 1 contribution
    ...We had a king size room over looking the beach... Our cleaning lady always left us flowers in the room each morning and the fridge was always stocked...
  • Greg W
    Greg W
    Mar 2023 1 contribution
    ...Even during the day and with all sconces on, it was still dark in the room, which made it difficult to find things in our luggage and around the room...
  • Matt S
    Matt S
    Feb 2023 9 contributions
    ...Japanese was my favorite also Mexican was pretty good, rooms look little outdated but fully functional with great working A/C , i was also nicely surprised by the bartenders that kept asking 'who's next' and totally ignoring others who waived fife dollar bills in their hands trying to get in lol , people were mostly nice with the exception of a lady in reception - when i called about ice machine she send me running twice from third floor all the way to ground floor and argued with me the machine was there when in fact it was removed week earlier!!!...
  • Bob N
    Bob N
    Feb 2023 12 contributions
    ...They have re-usable glass water bottle in room but they aren't any good if you are taking an excursion away from the resort...
  • Judy C
    Judy C
    Feb 2023 20 contributions
    ...We had occasion to ask for some servicing with our room and I also required some medical attention...
  • Jen M
    Jen M
    Jan 2023 20 contributions
    We stayed at the Iberostar Costa Dorada the middle of January most of our family came total of 13 people we booked as a group so we were hoping our rooms would be close we were all spread out between building 6, 7, 8 & 9... Our room had 2 doubles and a single bed with a balcony...
  • JcDiana
    JcDiana
    Jan 2023
    ...I booked an ocean front view room. There were issues the moment we stepped into the room the door would not lock and the safe didn't work...
  • Zohaib K
    Zohaib K
    Dec 2022 1 contribution
    ...We stayed in the superior room which I would highly recommend for more than two people and especially with kids. I was a bit nervous the rooms would feel old but they were very well maintained... Room cleaning was very professional each day... My wife felt a bit unwell during the travel so anytime we called in for a special request such as honey and ginger for her, they were always willing to bring it to our room!...
  • Johnny travel
    Johnny travel
    Dec 2022 11 contributions
    ...the beds were comfortable, the water was warm in the shower with no issues, the ceiling fan worked and the air conditioning although not super cold was acceptable...
  • Kirsten V
    Kirsten V
    Nov 2022 1 contribution
    We arrived at the hotel and reception attempted to charge us an additional $300 in order to access our room...
  • Flyer566039
    Flyer566039
    Nov 2022 2 contributions
    ...Our room wasn't ready, but staff took care of us by sending us for lunch at buffet. Our room was always cleaned with extra towels, mini bar filled and flowers on the bed...
  • Coqui S
    Coqui S
    Oct 2022 5 contributions
    ...I experienced being locked out of my room, and because of the distance to the front desk, the fact that i had just come from that area, and my disability, I placed a call to reception, was hung up on, called back and was greeted with "What is it?"...
Powered by AI
Value
Overpriced
Travelers often expressed dissatisfaction with the value received for the money spent, with many complaining about overpricing and hidden charges.
  • Andres V
    Andres V
    Sep 2023 3 contributions
    ...All in all it was worth what we paid for and we so appreciated the staff there... Again, we stay in the top room available and it was worth the affordable price, but we won’t be bookmarking this place to visit again...
  • Willsandra D
    Willsandra D
    Aug 2023 1 contribution
    ...If 0 star was an option i would give to them....Don't wasted your time or your money.. me and my family waited 4 hours to get our rooms with 2 small kids.The refrigerator in our room was not working at all...
  • Zuleika S
    Zuleika S
    Jul 2023 1 contribution
    I paid too much money for poor service and no accommodation hotel!... This hotel appears to be money-hungry everything you asked for it had a price...
  • Julie G
    Julie G
    Jul 2023 1 contribution
    ...Also, taxis are way overpriced from the port to travel only 13 minutes...
  • yrondon2
    yrondon2
    Jul 2023 10 contributions
    ...Specially, after I paid off my 10 years membership completely...
  • Maria C
    Maria C
    Jun 2023 1 contribution
    ...This is unacceptable for a five star resort- this is more like a one star resort...
  • Anthony C
    Anthony C
    Jun 2023 4 contributions
    ...They gave us some spa comps to make up for it, but it was not worth it...
  • Jenny C
    Jenny C
    Apr 2023 1 contribution
    ...We didn’t get into a single restaurant (except the buffet, which is always open) because everything was booked when we got there...
  • Lori
    Lori
    Apr 2023 1 contribution
    ...Bar tender "swim up" pool was "busy" and anything but attentive. Lunch buffet area was dirty, and food was terrible... Needless to say, we will never book another excursion to this resort let alone a full week... First time in the DR and it left a bad taste in my mouth...
  • Harold
    Harold
    Mar 2023 3 contributions
    ...We felt discriminated and they brush it under the carpet by giving us 2 free nights but we don't want to return to this hotel. I am member and I am so disappointed of my investment with iberostar as they won't do anything else... Stay in punta cana y bayahive stay away from this iberostar in Puerto plata...
  • Gary R
    Gary R
    Feb 2023 70 contributions
    ...Instead there is canned music for the dancers and a pair of mediocre singers...
  • AVDH
    AVDH
    Feb 2023 2 contributions
    ...Unfortunately I don’t think we will be returning, but thank you...
  • JcDiana
    JcDiana
    Jan 2023
    ...My advice is to not waste your money on this resort it's not worth it...
  • flyingman48
    flyingman48
    Jan 2023 95 contributions
    ...Price is all-inclusive and was a great deal in my opinion...
  • CN123
    CN123
    Dec 2022 4 contributions
    ...It’s all inclusive, so meals and basic drinks are all covered (premium alcohol costs extra)... We only ate at one of the themed restaurants (the Mexican one) and weren’t thrilled by it, so just stuck with the buffet...
  • Johnny travel
    Johnny travel
    Dec 2022 11 contributions
    ...I give this 5 stars based on value for your money in Puerto Plata...
  • Kirsten V
    Kirsten V
    Nov 2022 1 contribution
    We arrived at the hotel and reception attempted to charge us an additional $300 in order to access our room... I’m am so displeased with the check in process I will not stay at an Iberostar again...
  • Guide51242787861
    Guide51242787861
    Nov 2022
    Stay away from this hotel as far as possible... I came here with with 7 other people and spent a lot of money just to discover this beyond words failure!...
  • Kathy W
    Kathy W
    Nov 2022 6 contributions
    ...All the time maintaining fabulous prices...
  • Codie G
    Codie G
    Oct 2022
    The luggage guy at the front desk got me a taxi and told the taxi to charge me $5,000 peso. I did not know until I got to the airport which was 10 minutes drive and he tried to charge me $5,000 peso for a 10 minute drive to the hotel and he told me the hotel is the one that told him to charge me this much... Him and the guy at the front door have a thing where they overcharge the tourists and they split the money...
Powered by AI
Cleanliness
Immaculate
Travelers appreciate the cleanliness and maintenance of the resort, frequently highlighting the cleanliness of the beach, rooms, and grounds.
  • Odyssey43471602714
    Odyssey43471602714
    Aug 2023 1 contribution
    ...Pools and drinks are cold and freshly made with care. Bed suites are clean and fresh when first entered...
  • Inspire63613991431
    Inspire63613991431
    May 2023 1 contribution
    The resort was very nice, very friendly staff, the rooms were nice, the cleaning staff were quick to make sure your room was clean, the concierge Diwall was amazing, friendly and helpful...
  • Norman B
    Norman B
    May 2023 6 contributions
    ...The hotel is moreless 15 years old but very well maintain. The beach was very clean, some sea weeds but all beaches have them... The rooms were also very clean and there was a lot of food at the buffet...
  • Jessica Rae
    Jessica Rae
    Apr 2023 4 contributions
    ...The ocean was beautiful and the water was great and the beach was clean... I also loved the Vero water they have that you can fill yourself and know you’re drinking clean filtered water... It was kept so clean and we appreciate all the staff who took the time to clean and update and paint things while we were there... Beach was kept clean by the workers as well and someone came around to take cups and plates away all day long...
  • SRH
    SRH
    Mar 2023 16 contributions
    ...Our room was cleaned daily, and we never had to ask for anything... The resort is clean and well maintained... One thing I found impressive, was that instead of providing plastic bottles of water in the room, each room has a glass bottle, and each floor and building has water fill stations at each end... If I remember correctly the water was filtered 5 times...
  • Mobile52874185467
    Mobile52874185467
    Mar 2023 1 contribution
    ...The grounds of the resort were beautiful and it was easy to see that the groundskeepers had great pride in their work. The pool was quite large and very clean... The beach was very clean and had an abundance of beach chairs... Our cleaning lady always left us flowers in the room each morning and the fridge was always stocked...
  • Jane H
    Jane H
    Mar 2023 6 contributions
    ...The purified water stations and ice machines throughout the resort were very convenient... There were a lot of people who made this holiday fantastic, but the ones who really stand out are Francia, our housekeeper who kept our room beautiful and always left flowers and towel art ❤️; Casimira, Yara and Lizbeth at the lobby and plaza; our amazing servers Shtefany, Yissel, Kennedy and Generoso; and the guest services team, specifically Dawell, for looking after us and following up to ensure our comfort and care following a medical situation… something our Westjet rep Jonathan promised to assist with but after he begrudgingly refunded the fees from a tour we had to cancel, we never heard from him again...
  • T0urist1
    T0urist1
    Mar 2023 31 contributions
    ...Room was cool and clean and cold champaign bottle was on table. Staff work hard, cleaning crew constantly kept property cleaned... Room housekeeping staff kept room clean every day and fresh towels...
  • nanny222
    nanny222
    Mar 2023 41 contributions
    ...Our maid was awesome, always kept our room nice and clean and the bar fridge well stocked...
  • Bob N
    Bob N
    Feb 2023 12 contributions
    The resort is nice and keep fairly clean... No plastic bottles on site so bring your own refillable bottle...
  • Matt S
    Matt S
    Feb 2023 9 contributions
    This is older resort but very clean and looked after, good food , nice beach with a lot of lounge chairs in shade or sun to suit everyone, very little seaweed and it's cleaned up early in the morning , great restaurants that actually shocked me how fast the food was coming!...
  • Gary R
    Gary R
    Feb 2023 70 contributions
    ...The grounds and rooms are kept very clean, the food is excellent, the beach is nice and it's cleaned daily. I'm happy that we no longer needed towel cards as that used to be aggravating...
  • Mary J
    Mary J
    Feb 2023 3 contributions
    ...You are a definite asset to the resort.” Our rooms were properly cleaned and stocked every day . The resort is extremely safe, clean and very well laid out... The beach was very nice and NO SARGASSUM ( sea weed) ...
  • Jen M
    Jen M
    Jan 2023 20 contributions
    ...The hotel grounds we kept immaculate the beach was kept clean of seaweed compared to the resort next door... The fridge was restocked daily, and they had a water filtration system that you refilled your resuable glass bottles... Fruit punch was a light pink, orange juice was clear (fountain drinks)... The pool was clean, and they had life guards at both the beach and pool...
  • kevin123581
    kevin123581
    Jan 2023 1 contribution
    ...The resort had fresh water dispensers throughout, so there was no issue with drinking water. The beach in front of the resort was raked every day and we took long walks along the beach in both directions...
  • Gordon G
    Gordon G
    Jan 2023 2 contributions
    ...I am finding the resort over all very clean, staff friendly but the majority of the guests seem to be from south America and are rude as heck, pushy and loud...
  • Zohaib K
    Zohaib K
    Dec 2022 1 contribution
    ...We stayed in the superior room which I would highly recommend for more than two people and especially with kids. I was a bit nervous the rooms would feel old but they were very well maintained... Room cleaning was very professional each day... Also, the bathroom was recently upgraded...
  • Flyer566039
    Flyer566039
    Nov 2022 2 contributions
    ...Our room was always cleaned with extra towels, mini bar filled and flowers on the bed...
  • Mike and Richard
    Mike and Richard
    Nov 2022
    ...Room was renovated, very nice and comfortable... Maid kept our room spotless and restocked our fridge daily...
  • Kim_Denis_94
    Kim_Denis_94
    Sep 2022 30 contributions
    ...Our room was renovated and had a beautiful rain-head shower!... We saw workers from the time we went for breakfast and troughout the day working hard to make the resort beautiful and keeping it top notch!... The buildings are extremely well maintained...
Powered by AI
Service
Inconsistent
The majority of travelers appreciated the efficient and attentive service provided by the hotel staff, with a few reporting neglectful and inconsistent experiences.
  • Jessica Rae
    Jessica Rae
    Apr 2023 4 contributions
    ...However Julian our bartender at the beach was so nice, the maids and the guys who taught us the dancing!... Drinks were also excellent and I found the selection to be wonderful... I also loved the Vero water they have that you can fill yourself and know you’re drinking clean filtered water... It was kept so clean and we appreciate all the staff who took the time to clean and update and paint things while we were there... Beach was kept clean by the workers as well and someone came around to take cups and plates away all day long... Fantastic time overall we will be back to the Dominican and we would come back to this resort as well... Thank you so much it was our first time ever in the Dominican and the Iberostar was a lovely stay!...
  • Jenny C
    Jenny C
    Apr 2023 1 contribution
    ...The staff was exceptional- especially Piña Colada, Chocolate, Jeison, and Batman. They went above and beyond to make sure everyone had an amazing time, and they felt more like family than hotel staff... They interact with you to make sure that you can be included in the fun activities that they organize and help to run...
  • SRH
    SRH
    Mar 2023 16 contributions
    ...Our room was cleaned daily, and we never had to ask for anything. I had an issue with my transportation, and the front desk and guest services could not do enough to help me... There was one man making omelets the first few mornings we were there... One thing I found impressive, was that instead of providing plastic bottles of water in the room, each room has a glass bottle, and each floor and building has water fill stations at each end...
  • Serena B
    Serena B
    Mar 2023 1 contribution
    ...Prior to leaving for the trip, I made a little card that said I was gluten free in Spanish as this was a suggestion made by other people in the group... The first day I arrived there I didn't know what was safe to eat and what wasn't, so I pulled out the card I made and handed it to one of the staff members behind the station... They read it and told me to wait a minute... Next thing I know, one of the main chefs came out, read the card and grabbed a plate for me and walked me through the entire buffet telling me what I could and couldn't eat... At dinner the selection was different so I did the exact same thing and again the chef came out and walked me around to what I could and couldn't eat... At breakfast the next day they even had a little gluten free section of different breads so that way you could have toast with your eggs!... The a le cartes also had options for me to eat which was fantastic!... To be extra safe, I did also take 1 GlutenEase pill with each meal, but all in all this little card and the incredible staff took my vacation from a guessing game to total confidence in what I could eat and the food I could eat was very good too!...
  • Nique G
    Nique G
    Mar 2023 2 contributions
    ...When we first arrived, we asked to switch rooms as the view from our balcony was not very nice (looking at air conditioners from the next hotel) and this was done very efficiently (Xusan from the front desk was very accommodating). Concierge Stephanie was friendly and made sure that our stay was satisfactory... She was able to help us book our reservations to several restaurants... Bartenders were very friendly and made fantastic drinks Pool: clean but we didn’t go to the pool Room: we were in block 3, pool view...
  • Matt S
    Matt S
    Feb 2023 9 contributions
    ...Japanese was my favorite also Mexican was pretty good, rooms look little outdated but fully functional with great working A/C , i was also nicely surprised by the bartenders that kept asking 'who's next' and totally ignoring others who waived fife dollar bills in their hands trying to get in lol , people were mostly nice with the exception of a lady in reception - when i called about ice machine she send me running twice from third floor all the way to ground floor and argued with me the machine was there when in fact it was removed week earlier!!!...
  • frisnok
    frisnok
    Feb 2023 1 contribution
    ...drinks were a bit inconsistent from bartender to bartender but still good. Also, the staff are absolutely lovely!... The lobby bar opens at 9am, and is the only place to get a cappuccino, it would be nice to get a cappuccino earlier in the morning...
  • Mary J
    Mary J
    Feb 2023 3 contributions
    ...Our WestJet rep Johnathan was professional and very knowledgeable. Our resort rep Dewell was extremely accommodating to all are needs “ A sincere thank you Dewell... You are a definite asset to the resort.” Our rooms were properly cleaned and stocked every day ... The resort is extremely safe, clean and very well laid out... The food was very good and a special thanks to servers Tavares and Rosa!... Thank you to bartenders Elvis and Julien!... It was a pleasure to always see the chefs come out and greet the diners in the restaurant... The entire resort staff were so kind and friendly and always greeted us with a smile and a hola !... We have stayed at over 30 all inclusive resorts over the past 20 years and can honestly say this resort is one of the best!...
  • Jen M
    Jen M
    Jan 2023 20 contributions
    ...The fridge was restocked daily, and they had a water filtration system that you refilled your resuable glass bottles. Workers were friendly, although most struggled to speak english, even waiters and bartenders... Italian and Japanese were good service was fast... Mexican was ok, and service was not great... They had fountain drinks, but they were very watered-down kids didn't like them... The pool was clean, and they had life guards at both the beach and pool... So busier than normal but still fine...
  • kevin123581
    kevin123581
    Jan 2023 1 contribution
    ...The staff were excellent, very friendly and efficient... The resort had fresh water dispensers throughout, so there was no issue with drinking water... The beach in front of the resort was raked every day and we took long walks along the beach in both directions... A special shout out to Frank and Robert in the buffet, Maria Isabel our concierge and Elvis and Miguel at the pool bar...
  • Gordon G
    Gordon G
    Jan 2023 2 contributions
    Well it's our 3rd time back at this resort, a little disappointed since we advised them we were coming in 2 emails and did not give us the WELCOME BACK treatment as we have had other friends receive... The beach, weedy and crowded, people placing towels on the loungers in early morning to hold a spot, so if you want a good spot I guess do the same... The pool bar was not staffed well, one bartender for both side most days, drinks were pretty bad, again watered down rum, Pina coladas terrible... Overall pretty disappointed, won't be coming back, will.definitely upgrade to a nicer place and probably steer clear of DR. Gord and Micheline...
  • JcDiana
    JcDiana
    Jan 2023
    ...When I called the front desk to address these issues they didn't offer any assistance to address these issues...
  • Zohaib K
    Zohaib K
    Dec 2022 1 contribution
    ...I first have to say the service was outstanding for the duration of our stay. Very kind, courteous and accommodating staff... We stayed in the superior room which I would highly recommend for more than two people and especially with kids... Room cleaning was very professional each day... My wife felt a bit unwell during the travel so anytime we called in for a special request such as honey and ginger for her, they were always willing to bring it to our room!... Also the workers there can bring you fresh coconut water upon request and we got one everyday - just remember to tip them... Thank you Iberostar staff and Junior :) for a great stay!...
  • Johnny travel
    Johnny travel
    Dec 2022 11 contributions
    ...I like the iberostar because you know what you are going to get whether you go to puerto plata, punta cana, or Mexico... I give this 5 stars based on value for your money in Puerto Plata... the beds were comfortable, the water was warm in the shower with no issues, the ceiling fan worked and the air conditioning although not super cold was acceptable...
  • Flyer566039
    Flyer566039
    Nov 2022 2 contributions
    From the moment we checked in November 13, everything was great. Our room wasn't ready, but staff took care of us by sending us for lunch at buffet... Our room was always cleaned with extra towels, mini bar filled and flowers on the bed... Buffet staff very accommodating with our group always seated together at dinner with the help of Giselle, Food and Beverage supervisor... In snack bar lots of variety to choose from with Mary our waitress providing great service... She remembered us when we went to an a la carte... Willy and Tony from Guest Services provide great leadership with staff and very helpful... We will highly recommended this hotel and return for another visit...
  • michee
    michee
    Nov 2022 11 contributions
    ...Asking for a towel It’s a pool side resort make it make sense??? There are many locals on the resort in weekends which is not the issue however the service staff can’t keep up with the demand and will just full out ignore you... There are male and female escorts on the weekends...
  • Kirsten V
    Kirsten V
    Nov 2022 1 contribution
    We arrived at the hotel and reception attempted to charge us an additional $300 in order to access our room. From reception I was sent to customer relations from there advised to call their online customer service team, as there was an issue with our reservation...
  • mikjen
    mikjen
    Nov 2022 1 contribution
    ...Having checked in on line, our time at the reception desk was minimal, and we were in the room we had asked for in no time... Requests for a blanket, batteries for the safe and a second Vero water bottle were looked after within minutes... We’ve always found the service to be top notch and this time was no exception !... The tides and the winds were fierce, but they cleared the beach and water in front of the resort of seaweed !!... Grounds maintenance staff still worked very hard every morning to keep on top of things but it became less all the time... Zacarias and the other egg cook who always has a smile (I’m sorry I don’t know your name) knew, and started, my husband’s orders as soon as he came to the station... Congratulations to the maintenance staff for their hard work!...
  • MJMarte88
    MJMarte88
    Oct 2022 265 contributions
    ...The pool was good, a little cloudy towards the end of the day but the bartenders at the swim up bar were phenomenal! (Thank you josue and Fermin) the only 2 staff members in the whole resort to treat us with respect and professionalism... I noticed how much the treatment from staff would improve once they realized I spoke another language and wasn’t a local... That was very disappointing and it was from most of the staff in the resort especially the ones in the Italian restaurant...
  • Codie G
    Codie G
    Oct 2022
    The luggage guy at the front desk got me a taxi and told the taxi to charge me $5,000 peso...
Powered by AI
Amenities
Abundant
Guests appreciate the variety of amenities, from well-maintained pools and beaches to plentiful dining options and comfortable rooms. Complimentary services like housekeeping and concierge are highly praised.
  • Jessica Rae
    Jessica Rae
    Apr 2023 4 contributions
    ...The ocean was beautiful and the water was great and the beach was clean. We loved the food from the buffet and Japanese restaurant!... Tons of selection and the Japanese was a great show... Our ocean view room (1011) was gorgeous I would suggest an ocean view room ours was also updated... However Julian our bartender at the beach was so nice, the maids and the guys who taught us the dancing!... Drinks were also excellent and I found the selection to be wonderful... I also loved the Vero water they have that you can fill yourself and know you’re drinking clean filtered water... Overall super beautiful resort... It was kept so clean and we appreciate all the staff who took the time to clean and update and paint things while we were there... Beach was kept clean by the workers as well and someone came around to take cups and plates away all day long... I felt very safe the entire time even going off eve resort... The sun is very hot which was lovely and even when it says it’s going to rain it only does in the evening!... Fantastic time overall we will be back to the Dominican and we would come back to this resort as well... Thank you so much it was our first time ever in the Dominican and the Iberostar was a lovely stay!...
  • Jenny C
    Jenny C
    Apr 2023 1 contribution
    ...The staff was exceptional- especially Piña Colada, Chocolate, Jeison, and Batman. They went above and beyond to make sure everyone had an amazing time, and they felt more like family than hotel staff... They interact with you to make sure that you can be included in the fun activities that they organize and help to run... The pool is great and loved the swim up bar... Beach is super accessible and there are often times activities and barbecues that they do there in the afternoon... The shows are fun, and there’s a discoteca (club) that is a lot of fun at night...
  • Joanne M
    Joanne M
    Apr 2023 1 contribution
    ...The grounds are very beautiful and very well maintained... Great pool and pool bar... Our housekeeper Marina was fantastic and very friendly... Showers in older rooms are with a tub and they do spray some water on floor but we just put a towel down and no big deal... Great walking beach as well...
  • SRH
    SRH
    Mar 2023 16 contributions
    ...Our room was cleaned daily, and we never had to ask for anything... The resort is clean and well maintained... One thing I found impressive, was that instead of providing plastic bottles of water in the room, each room has a glass bottle, and each floor and building has water fill stations at each end...
  • Jane H
    Jane H
    Mar 2023 6 contributions
    My sister and I have just returned from 2 weeks at this beautiful resort, and we are already looking forward to visiting again! We found everything to be outstanding, and having travelled quite a bit and to several destinations in the Caribbean, the bar was set pretty high... We loved stopping at the lobby bar for an afternoon cappuccino, and spending the evenings sipping wine with friends in the plaza... The afternoon Tapas and Prosecco in the plaza was a real treat one day, and the paella on the beach with a live band playing in the background, was like something out of a movie!... The purified water stations and ice machines throughout the resort were very convenient... I have to say, the pillows and beds were sooo comfy... There were a lot of people who made this holiday fantastic, but the ones who really stand out are Francia, our housekeeper who kept our room beautiful and always left flowers and towel art ❤️; Casimira, Yara and Lizbeth at the lobby and plaza; our amazing servers Shtefany, Yissel, Kennedy and Generoso; and the guest services team, specifically Dawell, for looking after us and following up to ensure our comfort and care following a medical situation… something our Westjet rep Jonathan promised to assist with but after he begrudgingly refunded the fees from a tour we had to cancel, we never heard from him again... We loved this resort, and beautiful Puerto Plata...
  • Mobile52874185467
    Mobile52874185467
    Mar 2023 1 contribution
    ...When researching places to stay the Iberostar was classified as a 4.5 star resort. This not a 4.5 but a five star resort... The front desk staff were friendly and accommodating and check in was done smoothly and quickly... The pool was quite large and very clean... There were more than enough beach chairs for relaxing around the pool... There was also a soft icecream machine... The beach was very clean and had an abundance of beach chairs... There was a different themed lunch provided each day for those who wanted to stay on the beach and eat... When sitting in the buffet I would recommend Frank and Santiagos section... They took care of us for the week we were there and always made sure we had a big enough table for our family to sit together... My wife had her birthday while we were there and Frank arranged for a birthday cake and to have the staff sing happy birthday to my wife at our table... We had a king size room over looking the beach... Our cleaning lady always left us flowers in the room each morning and the fridge was always stocked... We would definitely stay at the Ibero Star Costa Dorada on our next trip to the DR...
  • Wayne P
    Wayne P
    Feb 2023 1 contribution
    ...As well the A La Carte's offered a pleasantly unique experience with fine dining. The Iberostar Costa Dorada is blessed to have a friendly, knowledgeable, anxious to help staff... The physical resort is close to paradise, when they turn on the property lights at night I always think I have died and gone to heaven... The property/rooms/facilities are beautiful, clean , manicured and breath-taking... The resort recently added Pickleball to a long list of sports and activities...
  • Gary R
    Gary R
    Feb 2023 70 contributions
    ...We requested and got a ground floor room as my wife now has difficulty with stairs... This is unfortunate as I talked with many guests who were completely unaware of the things like bocce ball, archery, volley ball, aerobics, yoga etc... They are universally friendly, helpful and accommodating... The grounds and rooms are kept very clean, the food is excellent, the beach is nice and it's cleaned daily... Overall this is a nice upper middle level resort that is family friendly, not too big nor too small and fits the bill for us just perfectly...
  • Mary J
    Mary J
    Feb 2023 3 contributions
    Wow, we can’t say enough on how amazing this resort is !... Our resort rep Dewell was extremely accommodating to all are needs “ A sincere thank you Dewell... You are a definite asset to the resort.” Our rooms were properly cleaned and stocked every day ... The resort is extremely safe, clean and very well laid out... The beach was very nice and NO SARGASSUM ( sea weed) ... The entire resort staff were so kind and friendly and always greeted us with a smile and a hola !... We have stayed at over 30 all inclusive resorts over the past 20 years and can honestly say this resort is one of the best!...
  • Bob N
    Bob N
    Feb 2023 12 contributions
    The resort is nice and keep fairly clean... No plastic bottles on site so bring your own refillable bottle... They have re-usable glass water bottle in room but they aren't any good if you are taking an excursion away from the resort...
  • Jen M
    Jen M
    Jan 2023 20 contributions
    ...Our room had 2 doubles and a single bed with a balcony... The fridge was restocked daily, and they had a water filtration system that you refilled your resuable glass bottles... The food was good, the buffets offered a variety of choices... Italian and Japanese were good service was fast... Payaya made on the beach was fantastic... They had fountain drinks, but they were very watered-down kids didn't like them... Fruit punch was a light pink, orange juice was clear (fountain drinks)... The pool was clean, and they had life guards at both the beach and pool... There are lots of lounges and umbrellas at both the beach and pool... The ice cream machine at the pool buffet was good... They had things at the pool during the day, bingo, ring toss, archery, darts, volleyball, etc... The last night we were there, they had a silent disco as a pre show... All in all, a nice resort, our family enjoyed our vacation, and I would recommend it to others...
  • Johnny travel
    Johnny travel
    Dec 2022 11 contributions
    ...I like the iberostar because you know what you are going to get whether you go to puerto plata, punta cana, or Mexico. Standardization of activities, and other items means you can explore other iberostar resorts and you know what you are going to get... This does not mean its the best resort and food, rooms and beach I have ever been to... the beds were comfortable, the water was warm in the shower with no issues, the ceiling fan worked and the air conditioning although not super cold was acceptable... Its one of the best iberostar for overall fun...
  • Zohaib K
    Zohaib K
    Dec 2022 1 contribution
    ...Very kind, courteous and accommodating staff. We stayed in the superior room which I would highly recommend for more than two people and especially with kids... Room cleaning was very professional each day... Also, the bathroom was recently upgraded... My wife felt a bit unwell during the travel so anytime we called in for a special request such as honey and ginger for her, they were always willing to bring it to our room!... The pool area and beach were also great... Also the workers there can bring you fresh coconut water upon request and we got one everyday - just remember to tip them... All in all an amazing experience and will definitely plan to be back!... Thank you Iberostar staff and Junior :) for a great stay!...
  • CN123
    CN123
    Dec 2022 4 contributions
    We had a lovely 6 day vacation here with our family, including two young kids. The resort itself is large and opens onto a beautiful beach with soft sand... The best part of the resort are the staff who offer constant activities, including various workout classes, poolside games, kids activities, and sports... It’s all inclusive, so meals and basic drinks are all covered (premium alcohol costs extra)... For dinner they have a few themed restaurants and then the buffet (El Mercado)... Breakfast is also at the buffet, and then lunch you can do either at the buffet, the poolside grill, or sometimes they have special barbecues on the beach (that was the best meal we had)... The buffet is decent and they always feature a different special item every day... We spent mornings on the beach (or excursions off site) and then afternoons at the pool...
  • navinpasari
    navinpasari
    Dec 2022 217 contributions
    Perhaps the best resort in the Puerto Plata area... As vegetarians, we were pleasantly surprised with the amount of fresh food, vegetables and desserts...
  • Patricia G
    Patricia G
    Dec 2022 40 contributions
    ...Iberostar is my favorite all-inclusive hotel in Puerto Plata. Rooms are comfortable, food is good, outside ambiance is clean and beautiful and it is the next best thing to being home... Also, am confused about the double standard that some people can take plates to the pool area but others cannot...
  • Flyer566039
    Flyer566039
    Nov 2022 2 contributions
    From the moment we checked in November 13, everything was great. Our room wasn't ready, but staff took care of us by sending us for lunch at buffet... Our room was always cleaned with extra towels, mini bar filled and flowers on the bed... Buffet staff very accommodating with our group always seated together at dinner with the help of Giselle, Food and Beverage supervisor... In snack bar lots of variety to choose from with Mary our waitress providing great service... She remembered us when we went to an a la carte... Willy and Tony from Guest Services provide great leadership with staff and very helpful... We will highly recommended this hotel and return for another visit...
  • Pikey1962
    Pikey1962
    Nov 2022 49 contributions
    ...They always make us feel welcome, as if we’re one of the family... Having said all that, the amazing service from Kennedy combined with your Dominican soup , Dominican oatmeal, the chocolate dessert fountain, Elvis’s wonderful beverages and delicious banana smoothies helped to make up for the shortfalls 😜 Rooms have been renovated and the new showers are wonderful... AC controls are right on the headboard and they’ve also added usb ports to the headboards...
  • Kathy W
    Kathy W
    Nov 2022 6 contributions
    ...Iberostar used the pandemic to upgrade the facilities, decor and modernize the whole resort. Menu upgrades, policy upgrades and new bathrooms!... Improved VIP privileges and an overall fun location... The spa, jacuzzis, massage facilities are worth the experience...
  • mikjen
    mikjen
    Nov 2022 1 contribution
    ...Having checked in on line, our time at the reception desk was minimal, and we were in the room we had asked for in no time... Requests for a blanket, batteries for the safe and a second Vero water bottle were looked after within minutes... A large screen was set up in the theatre to show World Cup games !... Friends joined us for the second week for their first time, and really enjoyed the resort too!... Food in the snack area, the buffet, and the Mexican restaurant is excellent!... There’s enough variety that you don’t have to eat the same thing every day... The pool is great, as are the water aerobics classes...
Powered by AI
Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveler reviews for more details and information.
9587Reviews1335Q+A100Room tips
Traveler rating
  • 5,710
  • 2,469
  • 895
  • 292
  • 221
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Anil S wrote a review Nov 26
Walpole, Massachusetts3 contributions
+1
Went without much expectations to Begin with but was very pleasantly surprised with the overall experience! Rooms - had a family suite which really means 2 attached rooms. The rooms were spacious and clean. The cleaning staff did a great job everyday! Food - though there were limited choices for dinner( Japanese, Mexican & Italian) the fare was good. The buffet area and the snack bars are good as well Activities - a lot of activities throughout the day and quite a few are really good… the staff are really good and make you feel at home and special…special call out to Pina Colada and Batman for being so energetic and making the events so fun! Bar and Drinks - The usual fare as with most all-inclusive…. Special call out to Josue at the pool bar and Denis at the coffee bar for brewing up great drinks! Overall - Small and quaint place… makes you feel at home… great walks on the beach in the morning and evening… would do it all over again!
Read more
Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Rossina García, Owner at Iberostar Costa Dorada
Responded yesterday
Dear guest, Thank you for choosing Iberostar Costa Dorada as your preferred holiday destination and for sharing your great experience with us. We are delighted to know that you enjoyed your stay. Thank you so much for your comments on the rooms, food and activities. Your words motivate us to continue working diligently in order to provide our guests with experiences that only get better every time. We hope you had a pleasant journey home and look forward to welcoming you again in the near future to repeat and surpass this experience. Best regards,  Online Reputation Manager Iberostar Costa Dorada
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DPHMontreal wrote a review Aug 2023
Montreal, Canada79 contributions
+1
Hotel's Favorite
Fifth time at this resort, feels like we’re coming home! Our main reason in returning to this resort is that it is a small resort (which helps when travelling with my elderly mother); the service is excellent and the staff remembers us. Thank you Peter for the quick check-in! Our rooms (building 2 and building 3) were on the ground floor, pool view – both a great location! The rooms were always kept clean – we were spoiled with the towel decorations left by our cleaning ladies. The cleaning ladies are fabulous, very friendly, always greeted us with a huge smile. They are led by Milagro (who went above and beyond for my mom – ensuring that she would be comfortable and safe). Milagro: tienes un equipo fantástico – gracias a ti, y a Luisa, Yesenia, Araceli y Francisca! Meals: Once again, we kept to the El Mercado (the main buffet restaurant) for breakfast and dinner as there is a wide variety and selection of food. Muchas gracias en particular a Generoso por el excelente servicio que nos has dado. The (head?) chef Isabel went around every day asking how everything was. Gracias a Pedro por sus deliciosas tortillas y gracias a Charlie por sus “steaks”. Lunchtime buffet (Restaurante Tropical (near the pool/beach)). We don’t know if it’s due to the season, or new management, but we found the service a little lacking here; Danery and Carlos were wonderful the days they were at the lunch buffet. Muchas gracias a Danery y Carlos! El servicio no es el mismo cuando no están. I have the same comment for the patio bar – the service was a little lacking. Beach/Pool: not crowded and no seaweed, a few waves. After lunch, it is windy and little less comfortable; I recommend going in the morning. No trouble in finding shade, either at the beach nor by the pool. The pool is kept clean. The staff: what can I say, they are friendly, courteous and efficient. Being regular guests and engaging with the staff enables us to receive wonderful service (don’t even have to tell them what we want to eat or drink). Please take the time to speak to them. They are really kind and hard working. Don’t forget to tip (even if it says “all inclusive”, tips are really not included. What are a few extra dollars to thank them for their service. It goes a long way. Remember: you do tip at home, don’t you?) Mención especial y gracias a: Milagro: Luisa, Yesenia, Araceli y Francisca! El Mercado: Generoso, Elisa (Hostess), Pedro y Charlie Buffet Tropical: Danery y Carlos Bar del patio: Grileidy se acordó de nosotros Bar de la playa: Julian - siempre listo para mi café helado y los Banana mamas para mi esposo No prodemos olvidar, nuestra Yuberky que trabaja duro, mantiene la zona del buffet súper limpios y siempre con una sonrisa. Una persona tan maravillosa (tuve una reacción alérgica y se ofreció a ir a la farmacia por mí). Would we return here? Definitely! Service was excellent – my mom was treated like a queen – I have nothing negative to say. Gracias al hotel – el servicio es excelente, sus empleados son numéro uno – you should be very proud.
Read more
Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Section 2 renovated rooms - pool view, the best
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Share
Response from Rossina García, Owner at Iberostar Costa Dorada
Responded Aug 24, 2023
Dear guest, It is very pleasant to read that you had such a pleasant time in our hospitality at Iberostar Costa Dorada, and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us. We appreciate your kind words towards our restaurant staff, housekeepers, and other members of our team, whose kindness and helpfulness is one of our hotel's greatest strengths, and we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are certainly very proud of them all. Furthermore, thank you for your comments on our food and variety. Our expert chefs specialize in providing a wide selection of different hot and cold dishes using fresh and high-quality ingredients for our guests. Positive comments like yours help us all stay motivated and do our upmost to provide perfect holidays for our guests. We hope that you have kept us in your fondest memories, and it will be an honor to welcome you back again to your home away from home on your next vacations. Until then, we wish you all the best. Warm Regards, Online Reputation Manager Iberostar Costa Dorada
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
Wanderer27883832235 wrote a review Nov 25
1 contribution
+1
Marion was a great help in all of our needs at the resort. We had a great experience with all the staff here! Josue at the agua bar made the best pina coladas and always knew when to refill our glasses.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Rossina García, Owner at Iberostar Costa Dorada
Responded 2 days ago
Dear guest, We want you to know that your review of our hotel is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience. Again, we appreciate your positive comments and look forward to welcoming you back again soon. Best Regards, Online Reputation Manager Iberostar Costa Dorada
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thomas094 wrote a review Nov 22
Ottawa, Canada43 contributions
+1
First visit here. We understood this isn’t a luxury hotel as well it is old. We reserved an ocean front room. It exceeded our expectations. I understand why they have so many repeat guests. It’s the staff. Management is fortunate to have such dedicated people here. It’s extremely clean. Yes it’s old. No it’s not a luxury Punta Cana mega resort. But it’s extremely well kept. Phenomenal staff. Very engaging and very interested in making it a great experience. I really don’t like buffets at all. This one is ok and it’s kept very clean. It’s a decent buffet. I did enjoy the Italian , Japanese and Mexican al la cartes. A terrific surprise was the beach lunches. We were not aware and only caught on to this later in the week. BBQ steaks, chicken, pork chops sausage one day. Another was paella with shrimp rice mussels seafood. Fresh and fantastic. The room we had was second floor building 1. It was a renovated room. Great view. Clean. And housekeeping did a wonderful job everyday. I suggest tips everyday I loved the beach. The ocean is typically a little rough. We spent hours in everyday. The pool is huge. One side is about 5’ deep. It’s great. Never felt crowded even on the week end when they have many many more guests. The bars at snack bar and pool are ok. The bar in the lobby has better liquor. Better service. I think that’s normal. Pool bars in AI resorts are nuts. The beach bar had great service. We’d come back for sure. We ubered to town ate at Big Lees fish & Chips it was good but the town does nothing for me. It’s not a place I’d hang out. Thank you for taking good care of us we enjoyed our visit and will. One back one day.
Read more
Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: It can get busy and noisy on week ends.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Rossina García, Owner at Iberostar Costa Dorada
Responded 6 days ago
Dear Thomas, We want you to know that your review of our hotel is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience. Again, we appreciate your positive comments and look forward to welcoming you back again soon. Best Regards, Online Reputation Manager Iberostar Costa Dorada
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beth B wrote a review Nov 22
Sackville, Canada16 contributions
Beautiful resort. Loved the meticulous grounds and the abundance of chairs on beach and around pool. If you like a shady spot, there is lots available. Rooms are well appointed and clean. AC works wonderful! Nice linens and towels, very clean. USB port by bed was convenient and was very impressed with the water filtration system for drinking water. Food was satisfactory. We really liked the Japanese and Italian a la cartes. Not so much the Mexican. This resort has the best staff I have experienced in the Carribean. We travel a few times a year. They are wonderful. Pina Colada with Animation is a gem and her smile would light up my day. She made us feel like family. So did Generosa at the main buffet. Excellent service with a smile. The best drinks at resort came from Denis at the snack buffet. He is very efficient and so pleasant. Only negatives I can suggest are : our room on ground floor(1015) had a crack under door and I am not a fan of crawling bugs. Had a couple in room. Nothing terrible. The pool is very large and lovely but not cleaned on weekend and by Sunday it is dirty. Very clean during week. Main buffet has a low variety of options for meat protein.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Rossina García, Owner at Iberostar Costa Dorada
Responded 6 days ago
Dear Beth, It has been an absolute pleasure to read this great review of your recent stay at our hotel and we really appreciate that you took the time to write and share it with us. We would like to consider all aspects to create an environment for our guests that fulfill all their wishes to achieve a perfect holiday. Therefore, we welcome both your praise and your helpful suggestions with gratitude. It is nice to know that you felt so comfortable with us and have chosen to share that fact with others and we hope to see you again soon. Best Regards, Online Reputation Manager Iberostar Costa Dorada
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lisa J wrote a review Nov 21
Peterborough, Canada531 contributions
+1
We were just at the resort from November 10th to 20th and loved the resort, it is beautiful and the staff works really hard to keep the resort clean. The ocean was warm but not clear enough to snorkel and there was large chunks of coral that you avoid while swimming the life guard usually tells you to move away from them. The right hand side of the beach was better to swim. The food in the buffet and the snack bar was good, always varied and the staff works hard to keep it clean and fresh. I enjoyed the salad bar and the fresh fruit. The al la cartes were good, l enjoyed the Mexican and Japanese the best, the Italian was ok all had good service but l enjoyed the Mexican the best. Our room was room 4220, third floor closest to the entertainment area good grief it was crazy loud to sleep at night. I would suggest getting another room if you prefer a quiet evening. The negatives l have about the resort is the locks on the slider door was broken they should be replaced and the biggest negative l have is the resort is quiet from Monday to Friday and Friday afternoon the resort is full of young Dominicans looking to have a blast over the weekend which is great for them but it turns the resort into a huge party time. It is kind of like Miami beach on March break. The resort population feels like it triples and you are lining up for everything. Dinner in the buffet on Friday night was chaos, you couldn't get through to get to the food and when you got to the front most of it was gone. The music is loud the snack bar and pool is full and the staff is working so hard trying to keep up. Although l loved the resort from Monday to Friday, l would not come back because of the volume of people that come on the weekends, maybe if the numbers were less it would be not so crazy.
Read more
Date of stay: November 2023Trip type: Traveled with friends
Room Tip: If you are looking for quiet avoid weekends at the resort
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Share
Response from Rossina García, Owner at Iberostar Costa Dorada
Responded 1 week ago
Dear Lisa, First and foremost, we want to take this opportunity to express our appreciation for your friendly and helpful review.  We are also grateful for your constructive feedback, as we are always happy to receive suggestions on how we can make improvements to our services to better satisfy our guests' needs and improve their experiences wherever possible now and in the future. Once again, we want you to know that your description is really appreciated. It is nice to know that you had such a good time with us because of our efforts, and we hope to have the honor of welcoming you again at one of our hotels that suits your taste best. Best Regards, Online Reputation Manager Iberostar Costa Dorada
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Isabel C wrote a review Nov 16
1 contribution
The service was really good the food at the Japanese restaurant was delicious and the service was great, the buffet always have good food and everybody is very nice and helpful. I would definitely come back again
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Rossina García, Owner at Iberostar Costa Dorada
Responded 1 week ago
Dear Isabel, We are delighted to read this comment and know that you had a great time at our hotel. Please come back and see us again in the not too distant future. Best regards, Online Reputation Manager Iberostar Costa Dorada
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gaby C wrote a review Nov 16
2 contributions
Experience is always great at Iberostar, this is the 3rd time at their Resort and 1st time at Costa Dorada and they did not fail. Excellent service and wonderful staff very friendly and attentive in all details.
Read more
Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Rossina García, Owner at Iberostar Costa Dorada
Responded 1 week ago
Dear Gaby, We are very happy to read that our hotel has lived up to your expectations. We look forward to serving you again to repeat or even surpass this experience. Regards, Online Reputation Manager Iberostar Costa Dorada
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jordan C wrote a review Nov 16
1 contribution
The food was one of the BEST meals i’ve had anywhere else, outstanding service, and so many friendly people 10/10!!! I would 100% recommend this resort not only for the food but for the experience as well, Thank you Iberostar, you’ve done it again!
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Come with friends and family to have great time! Have fun, interact with the chef and don’t for...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Rossina García, Owner at Iberostar Costa Dorada
Responded 1 week ago
Dear Jordan, We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared. We look forward to welcoming you again, very soon. Regards, Online Reputation Manager Iberostar Costa Dorada
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ariani C wrote a review Nov 16
1 contribution
+1
It’s was so amazing the food was delicious 10/10 the rice and the shrimp was mostly the best and the man that cooked was funny and we all had a blast I recommend I will share with my friends and you should too
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Go with your family and have fun and take your friends with you
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Rossina García, Owner at Iberostar Costa Dorada
Responded 1 week ago
Dear Ariani, We thank you for sharing this positive feedback after your stay at our Iberostar Hotel. It would be an honor to serve you again and until then we wish you well. Best regards, Online Reputation Manager Iberostar Costa Dorada
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Puerto Plata area.
PRICE RANGE
$145 - $242 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar costa dorado, iberostar puerto plata, iberostar costa dorada dominican republic, iberostar costa dorada puerto plata, iberostar hotel costa dorada, iberostar costa dorada hotel, costa dorado, puerto plata iberostar, iberostar hotel puerto plata
LOCATION
CaribbeanDominican RepublicPuerto Plata ProvincePuerto Plata
NUMBER OF ROOMS
516
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

IBEROSTAR COSTA DORADA $170 ($̶2̶5̶3̶) - Updated 2023 Prices & Resort (All-Inclusive) Reviews - Puerto Plata, Dominican Republic

Frequently Asked Questions about Iberostar Costa Dorada
Which popular attractions are close to Iberostar Costa Dorada?
Nearby attractions include Joyeria Las Americas (2.8 miles), Rancho Lorilar (1.5 miles), and Taino Bay Puerto Plata (3.3 miles).
What are some of the property amenities at Iberostar Costa Dorada?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Costa Dorada?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Costa Dorada?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Costa Dorada?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Costa Dorada?
Conveniently located restaurants include Big Lee's Beach Bar, Los Tres Cocos, and Le Petit Francois.
Are there opportunities to exercise at Iberostar Costa Dorada?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Iberostar Costa Dorada have an airport shuttle?
Yes, Iberostar Costa Dorada offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Iberostar Costa Dorada?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Costa Dorada offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Iberostar Costa Dorada?
The staff speaks multiple languages, including English, Spanish, French, and German.