...We were in building 8, room 8219, great location, close to everything...

...The location is wonderful also, the hotel is very close to the city if you enjoy to adventure out...

...Improved VIP privileges and an overall fun location...

...Great location near Playa Dorada...

...I understand that Iberostar is trying to preserve the environment by no utilizing plastic...

...The shows are fun, and there’s a discoteca (club) that is a lot of fun at night...

...Bathroom had no shower glass or curtains...

...The rooms were spacious and comfortable, with breathtaking ocean views...

...There were a few areas for improvement to make the experience even better, as follows: Entertainment: The dance group and singers were very good, but we saw the same group every single night, so it was boring/repetitive, even if they tried to keep it interesting... One night there was another singer with a keyboard player, which was a very nice experience...

...Our cleaning lady always left us flowers in the room each morning and the fridge was always stocked...

...The evening entertainment was good until the singers started singing... The Orchid Garden is beautiful but we were disappointed that the waterfall wasn't working...

...We have been to two in Jamaica, twice to Iberostar in Bayahibe Dominicus in La Romana and once to the Iberostar Selection in Varadero...

...There is no longer a band supporting the nightly shows. Instead there is canned music for the dancers and a pair of mediocre singers...

...I know it is much more enjoyable for you to have your own music at the pool or beach and with the bluetooth speakers, you can do that, but please remember that not everyone likes your type of music so please leave the speakers at home...

...The entertainment around the pool was annoying, loud music, annoying DJ, repeating everything over and over...

...The last night we were there, they had a silent disco as a pre show... Most people were having a blast and left after they stopped the disco...

...The staff, Road Runna, Darling, Yelson, and Freddy to name a few in particular were absolutely fantastic...

...Santo in Il Mercato was our favourite...

...Great tables in pretty areas where families were playing games and chatting...

...And the Christmas lights and displays gave it a nice seasonal look...

...We got to see the Christmas lights turned on in the Plaza. There are lights everywhere in the resort and it took weeks to set them up and decorate for Christmas...

...Iberostar used the pandemic to upgrade the facilities, decor and modernize the whole resort...

...Our room was always cleaned with extra towels, mini bar filled and flowers on the bed...

...Elvis at the pool bar is awesome!...

...A couple lights and outlets in our room didn’t work, which they fixed within 12 hours which was great... They deserve a resort that is invested in, especially the rooms and culinary scene... Again, we stay in the top room available and it was worth the affordable price, but we won’t be bookmarking this place to visit again...

...You can't bring any food from the buffet to your room. This hotel appears to be money-hungry everything you asked for it had a price...

...Showers in older rooms are with a tub and they do spray some water on floor but we just put a towel down and no big deal...

...The rooms had a fresh paint smell when we first arrived and the room was full of mosquitos... When they finally sprayed around 9ish we were able to go back to our room... So as you can see the first night was a bit rough especially not being able to settle in our room with an infant...

Rooms are old and outdated furniture... Air conditioner made room feel muggy...

...Our ocean view room (1011) was gorgeous I would suggest an ocean view room ours was also updated...

...Our room was cleaned daily, and we never had to ask for anything... My issue and it is actually quite mild, is the lack of outlets in the room... One thing I found impressive, was that instead of providing plastic bottles of water in the room, each room has a glass bottle, and each floor and building has water fill stations at each end...

...When we first arrived, we asked to switch rooms as the view from our balcony was not very nice (looking at air conditioners from the next hotel) and this was done very efficiently (Xusan from the front desk was very accommodating)...

...We had a king size room over looking the beach... Our cleaning lady always left us flowers in the room each morning and the fridge was always stocked...

...Even during the day and with all sconces on, it was still dark in the room, which made it difficult to find things in our luggage and around the room...

...Japanese was my favorite also Mexican was pretty good, rooms look little outdated but fully functional with great working A/C , i was also nicely surprised by the bartenders that kept asking 'who's next' and totally ignoring others who waived fife dollar bills in their hands trying to get in lol , people were mostly nice with the exception of a lady in reception - when i called about ice machine she send me running twice from third floor all the way to ground floor and argued with me the machine was there when in fact it was removed week earlier!!!...

...They have re-usable glass water bottle in room but they aren't any good if you are taking an excursion away from the resort...

...We had occasion to ask for some servicing with our room and I also required some medical attention...

We stayed at the Iberostar Costa Dorada the middle of January most of our family came total of 13 people we booked as a group so we were hoping our rooms would be close we were all spread out between building 6, 7, 8 & 9... Our room had 2 doubles and a single bed with a balcony...

...I booked an ocean front view room. There were issues the moment we stepped into the room the door would not lock and the safe didn't work...

...We stayed in the superior room which I would highly recommend for more than two people and especially with kids. I was a bit nervous the rooms would feel old but they were very well maintained... Room cleaning was very professional each day... My wife felt a bit unwell during the travel so anytime we called in for a special request such as honey and ginger for her, they were always willing to bring it to our room!...

...the beds were comfortable, the water was warm in the shower with no issues, the ceiling fan worked and the air conditioning although not super cold was acceptable...

We arrived at the hotel and reception attempted to charge us an additional $300 in order to access our room...

...Our room wasn't ready, but staff took care of us by sending us for lunch at buffet. Our room was always cleaned with extra towels, mini bar filled and flowers on the bed...

...I experienced being locked out of my room, and because of the distance to the front desk, the fact that i had just come from that area, and my disability, I placed a call to reception, was hung up on, called back and was greeted with "What is it?"...

...All in all it was worth what we paid for and we so appreciated the staff there... Again, we stay in the top room available and it was worth the affordable price, but we won’t be bookmarking this place to visit again...

...If 0 star was an option i would give to them....Don't wasted your time or your money.. me and my family waited 4 hours to get our rooms with 2 small kids.The refrigerator in our room was not working at all...

I paid too much money for poor service and no accommodation hotel!... This hotel appears to be money-hungry everything you asked for it had a price...

...Also, taxis are way overpriced from the port to travel only 13 minutes...

...Specially, after I paid off my 10 years membership completely...

...This is unacceptable for a five star resort- this is more like a one star resort...

...They gave us some spa comps to make up for it, but it was not worth it...

...We didn’t get into a single restaurant (except the buffet, which is always open) because everything was booked when we got there...

...Bar tender "swim up" pool was "busy" and anything but attentive. Lunch buffet area was dirty, and food was terrible... Needless to say, we will never book another excursion to this resort let alone a full week... First time in the DR and it left a bad taste in my mouth...

...We felt discriminated and they brush it under the carpet by giving us 2 free nights but we don't want to return to this hotel. I am member and I am so disappointed of my investment with iberostar as they won't do anything else... Stay in punta cana y bayahive stay away from this iberostar in Puerto plata...

...Instead there is canned music for the dancers and a pair of mediocre singers...

...Unfortunately I don’t think we will be returning, but thank you...

...My advice is to not waste your money on this resort it's not worth it...

...Price is all-inclusive and was a great deal in my opinion...

...It’s all inclusive, so meals and basic drinks are all covered (premium alcohol costs extra)... We only ate at one of the themed restaurants (the Mexican one) and weren’t thrilled by it, so just stuck with the buffet...

...I give this 5 stars based on value for your money in Puerto Plata...

We arrived at the hotel and reception attempted to charge us an additional $300 in order to access our room... I’m am so displeased with the check in process I will not stay at an Iberostar again...

Stay away from this hotel as far as possible... I came here with with 7 other people and spent a lot of money just to discover this beyond words failure!...

...All the time maintaining fabulous prices...

The luggage guy at the front desk got me a taxi and told the taxi to charge me $5,000 peso. I did not know until I got to the airport which was 10 minutes drive and he tried to charge me $5,000 peso for a 10 minute drive to the hotel and he told me the hotel is the one that told him to charge me this much... Him and the guy at the front door have a thing where they overcharge the tourists and they split the money...

...Pools and drinks are cold and freshly made with care. Bed suites are clean and fresh when first entered...

The resort was very nice, very friendly staff, the rooms were nice, the cleaning staff were quick to make sure your room was clean, the concierge Diwall was amazing, friendly and helpful...

...The hotel is moreless 15 years old but very well maintain. The beach was very clean, some sea weeds but all beaches have them... The rooms were also very clean and there was a lot of food at the buffet...

...The ocean was beautiful and the water was great and the beach was clean... I also loved the Vero water they have that you can fill yourself and know you’re drinking clean filtered water... It was kept so clean and we appreciate all the staff who took the time to clean and update and paint things while we were there... Beach was kept clean by the workers as well and someone came around to take cups and plates away all day long...

...Our room was cleaned daily, and we never had to ask for anything... The resort is clean and well maintained... One thing I found impressive, was that instead of providing plastic bottles of water in the room, each room has a glass bottle, and each floor and building has water fill stations at each end... If I remember correctly the water was filtered 5 times...

...The grounds of the resort were beautiful and it was easy to see that the groundskeepers had great pride in their work. The pool was quite large and very clean... The beach was very clean and had an abundance of beach chairs... Our cleaning lady always left us flowers in the room each morning and the fridge was always stocked...

...The purified water stations and ice machines throughout the resort were very convenient... There were a lot of people who made this holiday fantastic, but the ones who really stand out are Francia, our housekeeper who kept our room beautiful and always left flowers and towel art ❤️; Casimira, Yara and Lizbeth at the lobby and plaza; our amazing servers Shtefany, Yissel, Kennedy and Generoso; and the guest services team, specifically Dawell, for looking after us and following up to ensure our comfort and care following a medical situation… something our Westjet rep Jonathan promised to assist with but after he begrudgingly refunded the fees from a tour we had to cancel, we never heard from him again...

...Room was cool and clean and cold champaign bottle was on table. Staff work hard, cleaning crew constantly kept property cleaned... Room housekeeping staff kept room clean every day and fresh towels...

...Our maid was awesome, always kept our room nice and clean and the bar fridge well stocked...

The resort is nice and keep fairly clean... No plastic bottles on site so bring your own refillable bottle...

This is older resort but very clean and looked after, good food , nice beach with a lot of lounge chairs in shade or sun to suit everyone, very little seaweed and it's cleaned up early in the morning , great restaurants that actually shocked me how fast the food was coming!...

...The grounds and rooms are kept very clean, the food is excellent, the beach is nice and it's cleaned daily. I'm happy that we no longer needed towel cards as that used to be aggravating...

...You are a definite asset to the resort.” Our rooms were properly cleaned and stocked every day . The resort is extremely safe, clean and very well laid out... The beach was very nice and NO SARGASSUM ( sea weed) ...

...The hotel grounds we kept immaculate the beach was kept clean of seaweed compared to the resort next door... The fridge was restocked daily, and they had a water filtration system that you refilled your resuable glass bottles... Fruit punch was a light pink, orange juice was clear (fountain drinks)... The pool was clean, and they had life guards at both the beach and pool...

...The resort had fresh water dispensers throughout, so there was no issue with drinking water. The beach in front of the resort was raked every day and we took long walks along the beach in both directions...

...I am finding the resort over all very clean, staff friendly but the majority of the guests seem to be from south America and are rude as heck, pushy and loud...

...We stayed in the superior room which I would highly recommend for more than two people and especially with kids. I was a bit nervous the rooms would feel old but they were very well maintained... Room cleaning was very professional each day... Also, the bathroom was recently upgraded...

...Our room was always cleaned with extra towels, mini bar filled and flowers on the bed...

...Room was renovated, very nice and comfortable... Maid kept our room spotless and restocked our fridge daily...

...Our room was renovated and had a beautiful rain-head shower!... We saw workers from the time we went for breakfast and troughout the day working hard to make the resort beautiful and keeping it top notch!... The buildings are extremely well maintained...

...However Julian our bartender at the beach was so nice, the maids and the guys who taught us the dancing!... Drinks were also excellent and I found the selection to be wonderful... I also loved the Vero water they have that you can fill yourself and know you’re drinking clean filtered water... It was kept so clean and we appreciate all the staff who took the time to clean and update and paint things while we were there... Beach was kept clean by the workers as well and someone came around to take cups and plates away all day long... Fantastic time overall we will be back to the Dominican and we would come back to this resort as well... Thank you so much it was our first time ever in the Dominican and the Iberostar was a lovely stay!...

...The staff was exceptional- especially Piña Colada, Chocolate, Jeison, and Batman. They went above and beyond to make sure everyone had an amazing time, and they felt more like family than hotel staff... They interact with you to make sure that you can be included in the fun activities that they organize and help to run...

...Our room was cleaned daily, and we never had to ask for anything. I had an issue with my transportation, and the front desk and guest services could not do enough to help me... There was one man making omelets the first few mornings we were there... One thing I found impressive, was that instead of providing plastic bottles of water in the room, each room has a glass bottle, and each floor and building has water fill stations at each end...

...Prior to leaving for the trip, I made a little card that said I was gluten free in Spanish as this was a suggestion made by other people in the group... The first day I arrived there I didn't know what was safe to eat and what wasn't, so I pulled out the card I made and handed it to one of the staff members behind the station... They read it and told me to wait a minute... Next thing I know, one of the main chefs came out, read the card and grabbed a plate for me and walked me through the entire buffet telling me what I could and couldn't eat... At dinner the selection was different so I did the exact same thing and again the chef came out and walked me around to what I could and couldn't eat... At breakfast the next day they even had a little gluten free section of different breads so that way you could have toast with your eggs!... The a le cartes also had options for me to eat which was fantastic!... To be extra safe, I did also take 1 GlutenEase pill with each meal, but all in all this little card and the incredible staff took my vacation from a guessing game to total confidence in what I could eat and the food I could eat was very good too!...

...When we first arrived, we asked to switch rooms as the view from our balcony was not very nice (looking at air conditioners from the next hotel) and this was done very efficiently (Xusan from the front desk was very accommodating). Concierge Stephanie was friendly and made sure that our stay was satisfactory... She was able to help us book our reservations to several restaurants... Bartenders were very friendly and made fantastic drinks Pool: clean but we didn’t go to the pool Room: we were in block 3, pool view...

...Japanese was my favorite also Mexican was pretty good, rooms look little outdated but fully functional with great working A/C , i was also nicely surprised by the bartenders that kept asking 'who's next' and totally ignoring others who waived fife dollar bills in their hands trying to get in lol , people were mostly nice with the exception of a lady in reception - when i called about ice machine she send me running twice from third floor all the way to ground floor and argued with me the machine was there when in fact it was removed week earlier!!!...

...drinks were a bit inconsistent from bartender to bartender but still good. Also, the staff are absolutely lovely!... The lobby bar opens at 9am, and is the only place to get a cappuccino, it would be nice to get a cappuccino earlier in the morning...

...Our WestJet rep Johnathan was professional and very knowledgeable. Our resort rep Dewell was extremely accommodating to all are needs “ A sincere thank you Dewell... You are a definite asset to the resort.” Our rooms were properly cleaned and stocked every day ... The resort is extremely safe, clean and very well laid out... The food was very good and a special thanks to servers Tavares and Rosa!... Thank you to bartenders Elvis and Julien!... It was a pleasure to always see the chefs come out and greet the diners in the restaurant... The entire resort staff were so kind and friendly and always greeted us with a smile and a hola !... We have stayed at over 30 all inclusive resorts over the past 20 years and can honestly say this resort is one of the best!...

...The fridge was restocked daily, and they had a water filtration system that you refilled your resuable glass bottles. Workers were friendly, although most struggled to speak english, even waiters and bartenders... Italian and Japanese were good service was fast... Mexican was ok, and service was not great... They had fountain drinks, but they were very watered-down kids didn't like them... The pool was clean, and they had life guards at both the beach and pool... So busier than normal but still fine...

...The staff were excellent, very friendly and efficient... The resort had fresh water dispensers throughout, so there was no issue with drinking water... The beach in front of the resort was raked every day and we took long walks along the beach in both directions... A special shout out to Frank and Robert in the buffet, Maria Isabel our concierge and Elvis and Miguel at the pool bar...

Well it's our 3rd time back at this resort, a little disappointed since we advised them we were coming in 2 emails and did not give us the WELCOME BACK treatment as we have had other friends receive... The beach, weedy and crowded, people placing towels on the loungers in early morning to hold a spot, so if you want a good spot I guess do the same... The pool bar was not staffed well, one bartender for both side most days, drinks were pretty bad, again watered down rum, Pina coladas terrible... Overall pretty disappointed, won't be coming back, will.definitely upgrade to a nicer place and probably steer clear of DR. Gord and Micheline...

...When I called the front desk to address these issues they didn't offer any assistance to address these issues...

...I first have to say the service was outstanding for the duration of our stay. Very kind, courteous and accommodating staff... We stayed in the superior room which I would highly recommend for more than two people and especially with kids... Room cleaning was very professional each day... My wife felt a bit unwell during the travel so anytime we called in for a special request such as honey and ginger for her, they were always willing to bring it to our room!... Also the workers there can bring you fresh coconut water upon request and we got one everyday - just remember to tip them... Thank you Iberostar staff and Junior :) for a great stay!...

...I like the iberostar because you know what you are going to get whether you go to puerto plata, punta cana, or Mexico... I give this 5 stars based on value for your money in Puerto Plata... the beds were comfortable, the water was warm in the shower with no issues, the ceiling fan worked and the air conditioning although not super cold was acceptable...

From the moment we checked in November 13, everything was great. Our room wasn't ready, but staff took care of us by sending us for lunch at buffet... Our room was always cleaned with extra towels, mini bar filled and flowers on the bed... Buffet staff very accommodating with our group always seated together at dinner with the help of Giselle, Food and Beverage supervisor... In snack bar lots of variety to choose from with Mary our waitress providing great service... She remembered us when we went to an a la carte... Willy and Tony from Guest Services provide great leadership with staff and very helpful... We will highly recommended this hotel and return for another visit...

...Asking for a towel It’s a pool side resort make it make sense??? There are many locals on the resort in weekends which is not the issue however the service staff can’t keep up with the demand and will just full out ignore you... There are male and female escorts on the weekends...

We arrived at the hotel and reception attempted to charge us an additional $300 in order to access our room. From reception I was sent to customer relations from there advised to call their online customer service team, as there was an issue with our reservation...

...Having checked in on line, our time at the reception desk was minimal, and we were in the room we had asked for in no time... Requests for a blanket, batteries for the safe and a second Vero water bottle were looked after within minutes... We’ve always found the service to be top notch and this time was no exception !... The tides and the winds were fierce, but they cleared the beach and water in front of the resort of seaweed !!... Grounds maintenance staff still worked very hard every morning to keep on top of things but it became less all the time... Zacarias and the other egg cook who always has a smile (I’m sorry I don’t know your name) knew, and started, my husband’s orders as soon as he came to the station... Congratulations to the maintenance staff for their hard work!...

...The pool was good, a little cloudy towards the end of the day but the bartenders at the swim up bar were phenomenal! (Thank you josue and Fermin) the only 2 staff members in the whole resort to treat us with respect and professionalism... I noticed how much the treatment from staff would improve once they realized I spoke another language and wasn’t a local... That was very disappointing and it was from most of the staff in the resort especially the ones in the Italian restaurant...

The luggage guy at the front desk got me a taxi and told the taxi to charge me $5,000 peso...

...The ocean was beautiful and the water was great and the beach was clean. We loved the food from the buffet and Japanese restaurant!... Tons of selection and the Japanese was a great show... Our ocean view room (1011) was gorgeous I would suggest an ocean view room ours was also updated... However Julian our bartender at the beach was so nice, the maids and the guys who taught us the dancing!... Drinks were also excellent and I found the selection to be wonderful... I also loved the Vero water they have that you can fill yourself and know you’re drinking clean filtered water... Overall super beautiful resort... It was kept so clean and we appreciate all the staff who took the time to clean and update and paint things while we were there... Beach was kept clean by the workers as well and someone came around to take cups and plates away all day long... I felt very safe the entire time even going off eve resort... The sun is very hot which was lovely and even when it says it’s going to rain it only does in the evening!... Fantastic time overall we will be back to the Dominican and we would come back to this resort as well... Thank you so much it was our first time ever in the Dominican and the Iberostar was a lovely stay!...

...The staff was exceptional- especially Piña Colada, Chocolate, Jeison, and Batman. They went above and beyond to make sure everyone had an amazing time, and they felt more like family than hotel staff... They interact with you to make sure that you can be included in the fun activities that they organize and help to run... The pool is great and loved the swim up bar... Beach is super accessible and there are often times activities and barbecues that they do there in the afternoon... The shows are fun, and there’s a discoteca (club) that is a lot of fun at night...

...The grounds are very beautiful and very well maintained... Great pool and pool bar... Our housekeeper Marina was fantastic and very friendly... Showers in older rooms are with a tub and they do spray some water on floor but we just put a towel down and no big deal... Great walking beach as well...

...Our room was cleaned daily, and we never had to ask for anything... The resort is clean and well maintained... One thing I found impressive, was that instead of providing plastic bottles of water in the room, each room has a glass bottle, and each floor and building has water fill stations at each end...

My sister and I have just returned from 2 weeks at this beautiful resort, and we are already looking forward to visiting again! We found everything to be outstanding, and having travelled quite a bit and to several destinations in the Caribbean, the bar was set pretty high... We loved stopping at the lobby bar for an afternoon cappuccino, and spending the evenings sipping wine with friends in the plaza... The afternoon Tapas and Prosecco in the plaza was a real treat one day, and the paella on the beach with a live band playing in the background, was like something out of a movie!... The purified water stations and ice machines throughout the resort were very convenient... I have to say, the pillows and beds were sooo comfy... There were a lot of people who made this holiday fantastic, but the ones who really stand out are Francia, our housekeeper who kept our room beautiful and always left flowers and towel art ❤️; Casimira, Yara and Lizbeth at the lobby and plaza; our amazing servers Shtefany, Yissel, Kennedy and Generoso; and the guest services team, specifically Dawell, for looking after us and following up to ensure our comfort and care following a medical situation… something our Westjet rep Jonathan promised to assist with but after he begrudgingly refunded the fees from a tour we had to cancel, we never heard from him again... We loved this resort, and beautiful Puerto Plata...

...When researching places to stay the Iberostar was classified as a 4.5 star resort. This not a 4.5 but a five star resort... The front desk staff were friendly and accommodating and check in was done smoothly and quickly... The pool was quite large and very clean... There were more than enough beach chairs for relaxing around the pool... There was also a soft icecream machine... The beach was very clean and had an abundance of beach chairs... There was a different themed lunch provided each day for those who wanted to stay on the beach and eat... When sitting in the buffet I would recommend Frank and Santiagos section... They took care of us for the week we were there and always made sure we had a big enough table for our family to sit together... My wife had her birthday while we were there and Frank arranged for a birthday cake and to have the staff sing happy birthday to my wife at our table... We had a king size room over looking the beach... Our cleaning lady always left us flowers in the room each morning and the fridge was always stocked... We would definitely stay at the Ibero Star Costa Dorada on our next trip to the DR...

...As well the A La Carte's offered a pleasantly unique experience with fine dining. The Iberostar Costa Dorada is blessed to have a friendly, knowledgeable, anxious to help staff... The physical resort is close to paradise, when they turn on the property lights at night I always think I have died and gone to heaven... The property/rooms/facilities are beautiful, clean , manicured and breath-taking... The resort recently added Pickleball to a long list of sports and activities...

...We requested and got a ground floor room as my wife now has difficulty with stairs... This is unfortunate as I talked with many guests who were completely unaware of the things like bocce ball, archery, volley ball, aerobics, yoga etc... They are universally friendly, helpful and accommodating... The grounds and rooms are kept very clean, the food is excellent, the beach is nice and it's cleaned daily... Overall this is a nice upper middle level resort that is family friendly, not too big nor too small and fits the bill for us just perfectly...

Wow, we can’t say enough on how amazing this resort is !... Our resort rep Dewell was extremely accommodating to all are needs “ A sincere thank you Dewell... You are a definite asset to the resort.” Our rooms were properly cleaned and stocked every day ... The resort is extremely safe, clean and very well laid out... The beach was very nice and NO SARGASSUM ( sea weed) ... The entire resort staff were so kind and friendly and always greeted us with a smile and a hola !... We have stayed at over 30 all inclusive resorts over the past 20 years and can honestly say this resort is one of the best!...

The resort is nice and keep fairly clean... No plastic bottles on site so bring your own refillable bottle... They have re-usable glass water bottle in room but they aren't any good if you are taking an excursion away from the resort...

...Our room had 2 doubles and a single bed with a balcony... The fridge was restocked daily, and they had a water filtration system that you refilled your resuable glass bottles... The food was good, the buffets offered a variety of choices... Italian and Japanese were good service was fast... Payaya made on the beach was fantastic... They had fountain drinks, but they were very watered-down kids didn't like them... Fruit punch was a light pink, orange juice was clear (fountain drinks)... The pool was clean, and they had life guards at both the beach and pool... There are lots of lounges and umbrellas at both the beach and pool... The ice cream machine at the pool buffet was good... They had things at the pool during the day, bingo, ring toss, archery, darts, volleyball, etc... The last night we were there, they had a silent disco as a pre show... All in all, a nice resort, our family enjoyed our vacation, and I would recommend it to others...

...I like the iberostar because you know what you are going to get whether you go to puerto plata, punta cana, or Mexico. Standardization of activities, and other items means you can explore other iberostar resorts and you know what you are going to get... This does not mean its the best resort and food, rooms and beach I have ever been to... the beds were comfortable, the water was warm in the shower with no issues, the ceiling fan worked and the air conditioning although not super cold was acceptable... Its one of the best iberostar for overall fun...

...Very kind, courteous and accommodating staff. We stayed in the superior room which I would highly recommend for more than two people and especially with kids... Room cleaning was very professional each day... Also, the bathroom was recently upgraded... My wife felt a bit unwell during the travel so anytime we called in for a special request such as honey and ginger for her, they were always willing to bring it to our room!... The pool area and beach were also great... Also the workers there can bring you fresh coconut water upon request and we got one everyday - just remember to tip them... All in all an amazing experience and will definitely plan to be back!... Thank you Iberostar staff and Junior :) for a great stay!...

We had a lovely 6 day vacation here with our family, including two young kids. The resort itself is large and opens onto a beautiful beach with soft sand... The best part of the resort are the staff who offer constant activities, including various workout classes, poolside games, kids activities, and sports... It’s all inclusive, so meals and basic drinks are all covered (premium alcohol costs extra)... For dinner they have a few themed restaurants and then the buffet (El Mercado)... Breakfast is also at the buffet, and then lunch you can do either at the buffet, the poolside grill, or sometimes they have special barbecues on the beach (that was the best meal we had)... The buffet is decent and they always feature a different special item every day... We spent mornings on the beach (or excursions off site) and then afternoons at the pool...

Perhaps the best resort in the Puerto Plata area... As vegetarians, we were pleasantly surprised with the amount of fresh food, vegetables and desserts...

...Iberostar is my favorite all-inclusive hotel in Puerto Plata. Rooms are comfortable, food is good, outside ambiance is clean and beautiful and it is the next best thing to being home... Also, am confused about the double standard that some people can take plates to the pool area but others cannot...

From the moment we checked in November 13, everything was great. Our room wasn't ready, but staff took care of us by sending us for lunch at buffet... Our room was always cleaned with extra towels, mini bar filled and flowers on the bed... Buffet staff very accommodating with our group always seated together at dinner with the help of Giselle, Food and Beverage supervisor... In snack bar lots of variety to choose from with Mary our waitress providing great service... She remembered us when we went to an a la carte... Willy and Tony from Guest Services provide great leadership with staff and very helpful... We will highly recommended this hotel and return for another visit...

...They always make us feel welcome, as if we’re one of the family... Having said all that, the amazing service from Kennedy combined with your Dominican soup , Dominican oatmeal, the chocolate dessert fountain, Elvis’s wonderful beverages and delicious banana smoothies helped to make up for the shortfalls 😜 Rooms have been renovated and the new showers are wonderful... AC controls are right on the headboard and they’ve also added usb ports to the headboards...

...Iberostar used the pandemic to upgrade the facilities, decor and modernize the whole resort. Menu upgrades, policy upgrades and new bathrooms!... Improved VIP privileges and an overall fun location... The spa, jacuzzis, massage facilities are worth the experience...

...Having checked in on line, our time at the reception desk was minimal, and we were in the room we had asked for in no time... Requests for a blanket, batteries for the safe and a second Vero water bottle were looked after within minutes... A large screen was set up in the theatre to show World Cup games !... Friends joined us for the second week for their first time, and really enjoyed the resort too!... Food in the snack area, the buffet, and the Mexican restaurant is excellent!... There’s enough variety that you don’t have to eat the same thing every day... The pool is great, as are the water aerobics classes...