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Dining (743)
Room & Suite (664)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 11/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Costa Dorada
Updated 11/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#13 of 60 in Puerto Plata
Location
4.4
Cleanliness
4.6
Service
4.5
Value
4.4
GreenLeaders Platinum level
Our spectacular 5-star hotel, located on the beachfront of Costa Dorada in the north of the Dominican Republic, only 15 minutes from Puerto Plata Airport. It is the ideal place for families and couples, with 516 rooms: 302 double rooms, 114 double rooms with pool view, 40 family suites with 2 rooms, 42 double rooms with ocean view, 18 oceanfront junior suites. Its impressive pool has an aquabar, one of them special for children. The colonial-style hotel and common areas are surrounded by extensive tropical gardens. An attentive staff facilitates the perfect vacation experience. Our 5 restaurants will make you enjoy a unique gastronomic offer, from our international cuisine buffet with show cooking. Pasta, meat and fish dishes, vegetables and salads. Thematic nights. In addition, 3 specialty restaurants will take you to an unforgettable experience. Our Wave Of Change initiative is focused on three fundamental pillars: the elimination of single-use plastic in our rooms, the promotion of responsible fish consumption and the improvement of coastal health.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Archery
Babysitting
Parking
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Diving
Snorkeling
Tennis court
Aerobics
Billiards
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Telephone
Coffee / tea maker
Minibar
Flatscreen TV
VIP room facilities
Wardrobe / closet
Iron
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Ocean View
Languages Spoken
English, French, Spanish, German
Location
Full view
40Car recommended
Grade: 40 out of 100
119Restaurantswithin 5 miles
51Attractionswithin 5 miles
Contact
Carretera Luperon Km 4, Puerto Plata 57000 Dominican Republic
Getting there
Rental CarsSee rental cars from $41/day
8986Reviews1273Q+A100Room tips
Reviews
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- 271
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Most Recent
i’ve been to this hotel 4 times and I love it so much, and always have a great time. All of the service is fantastic, between the restaurants bars and animation team. However, there is a worker on the animation team who I believe calls himself Mojito. He not only asked myself but others that I spoke to for money. It is extremely inappropriate and unprofessional. This issue should be addressed as it makes the guests feel uncomfortable.
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Date of stay: June 2022Trip type: Traveled
Helpful
Hotel's Favorite
I have not one bad thing to say about this resort. For short money, you get a lot. The food, the beach, the pool, and most of all, the service was great. I always appreciate when employees take their jobs seriously and work hard to keep guests happy. I had a small issue with the location of my room. The resort staff when above and beyond to correct the issue and make me happy. I was very pleased with my stay. I plan on returning later in the season. I recommend this resort..
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Date of stay: June 2021
Rooms
Location
Service
Room Tip: All the rooms are good, but ask for a high floor and king size bed.
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6 Helpful votes
Helpful
Response from Iberostar Hotels and Resorts, General Manager at Iberostar Costa Dorada
Responded Jun 17, 2021
Dear guest, It is always excellent for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at Iberostar. We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail. We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon. Best Regards, Quality Manager Online Iberostar Costa Dorada
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Althought the resort was a bit dated (Not the rooms), it's still very gorgeous. It's a little on the small end but still has most of your basic amenities. Great spa, close the airport, golf nearby, beautiful clean beaches, massive pool (dirty at times), and decent a la carte and buffet options. The best part of all was the service which was top notch and all the staff were always full of smiles! We enjoyed our 1 week couples stay and the Iberostar club amenities.
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Date of stay: June 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Iberostar Hotels and Resorts, General Manager at Iberostar Costa Dorada
Responded 4 days ago
Dear guest, Thank you very much for your review of our establishment. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience. Finally, we thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best. Kind Regards, Online Reputation Manager Iberostar Costa Dorada
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We really had a great time at this hotel resort, the general staff is courteous, pleasant and helpful. They are constantly cleaning and sanitizing. We went to 2 excursions which left us many dear memories. The food was good, fresh and many choices/varieties. Big shout out to Generoso who made our dining experience at the main buffet so much more enjoyable! My children are already planning returns.
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Date of stay: June 2022
2 Helpful votes
Helpful
Response from Iberostar Hotels and Resorts, General Manager at Iberostar Costa Dorada
Responded 1 week ago
Dear guest, We thank you for sharing this positive feedback after your stay at our Iberostar Hotel. It would be an honour to serve you again and until then we wish you well. Best regards. Online Reputation Manager Iberostar Costa Dorada
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This was our 10th time at this resort, so it shows this is a great resort, service was wonderful, and we had a good time, but some concerning things we saw this time compared to previous visits, not sure if this was due to Covid or problems of getting items etc, would like an answer from management if they read this post….food in the buffets was not in demand like before, no beef steaks at all in the 2 full weeks we were there, bacon was limited to maybe 5 times in the 2 weeks and quality was quite fatty, I did notice drinks were not as strong as previous years, there were delays in opening the bars on some mornings and staff said they were told they had to do this, hope this is not going to be the the way things will be going forward as we love this resort and the food and drinks was a huge part of this, aside from this a huge call out to Genaroso and Domingo in the main buffet, these guys ensure your dining experience is top notch, thanks…
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Date of stay: June 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Iberostar Hotels and Resorts, General Manager at Iberostar Costa Dorada
Responded 1 week ago
Dear Guest, On behalf of our hotel manager Mrs. Natalia Pairó we want to thank you very much for your loyalty to this destination and for sharing some details of your most recent experience. Please allow us to mention that as a chain committed to the environment, Iberostar has eliminated single-use plastic products used in the rooms and has replaced them with others made with sustainable materials. Thanks to this Wave of Change initiative, common single-use products such as amenities, bags for slippers or clothes, minibar items... are being replaced by others made from excellent quality alternative materials, such as glass, compostable cardboard or vegetable-based materials renewable ... knowing the high standards that our guests deserve. We think that this is what you mean when you highlight the lack of some items. On the other hand, we also regret that we did not fulfil your expectations with our food and beverage offer. At Iberostar we aim to satisfy our guests on every level and gastronomy, in general, is one of the pillars of our establishment. We thank you for your comments and we assure you will be considered to continue improving our guests’ experiences. We hope that you will one day join us again so that we may restore your confidence in our property. Best regards, Quality Manager Online Iberostar Costa Dorada
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The hotel should make many improvements, the comfort of the rooms, AC, lighting, TV services, aesthetics and decoration. restaurants should improve the menu offer and the organization of the staff when it comes to providing a service.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Iberostar Hotels and Resorts, General Manager at Iberostar Costa Dorada
Responded 1 week ago
Dear guest, Thank you for your review about your recent stay at our resort. Allow us to mention that we always strive to strengthen and improve our services and facilities with the objective of offering our guests the very best possible experience, for this reason we thank you for sharing your comments about your stay with us. Despite the inconveniences you experienced, we truly hope you can grant us the honor of welcoming you in a near future so we can change your perception about our resort by showing you our commitment to our guests’ entire satisfaction. Cordially, Online Reputation Manager Iberostar Costa Dorada
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For many years, our family has been repeat guests at Iberostar Costa Dorada and their Punta Cana resorts because of their great service, quality, family-friendly environment and beautiful grounds. However, it's painful to see Iberostar Costa Dorada's food service and entertainment decline. The grounds and rooms are still well cared for but if you're not early enough to get a restaurant reservation, you'll be stuck with the same dinner menu at the buffet for a few days. I asked for a breakfast drink, the waiter said my request needed supervisor approval, the waiter tried, the drink never arrived and I was told to get it from the bar. Family nightly entertainment is limited to the same person singing the same tunes every single night. In our opinion, Iberostar has been a great option in Puerto Plata for years, we sincerely hope they can turn it around.…
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Date of stay: June 2022
Rooms
Cleanliness
Service
1 Helpful vote
Helpful
Response from Iberostar Hotels and Resorts, General Manager at Iberostar Costa Dorada
Responded 1 week ago
Dear Guest, Thank you for your loyalty to this hotel and for taking the time to share with us your most recent experience. We appreciate your added comments and we apologize for any shortfalls you may have experienced. Our guest's enjoyment is top priority and we are disappointed to hear that this stay was less than perfect. Providing an excellent experience to all our guests is our main priority and every day our staff makes everything in their hands to achieve this. We thank you for your comments and we assure you will be considered to continue improving our guests’ experiences. We hope that you will one day join us again so that we may restore your confidence in our property. Best regards, Quality Manager Online Iberostar Costa Dorada
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I would suggest anyone that wants to spend quality time on the beach to go there..The beach has many trees to provide shade The quality of the food and quantity was excellent .My only problem was watching a supervisor not doing her job while others worked hard.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Iberostar Hotels and Resorts, General Manager at Iberostar Costa Dorada
Responded 1 week ago
Dear guest, We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared. We look forward to welcoming you again, very soon. Regards, Quality Manager Online Iberostar Costa Dorada
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Beautiful resort with really friendly staff. My daughter enjoyed the kids shows and as a family we enjoyed the other shows after. Staff is really nice and treated us like family. I will recommend this resort to my family and friends.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Iberostar Hotels and Resorts, General Manager at Iberostar Costa Dorada
Responded 1 week ago
Dear guest, We are delighted to read this comment and know that you had a great time at our hotel. Please come back and see us again in the not too distant future. Best regards, Quality Manager Online Iberostar Costa Dorada
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We stayed from June 3-6 It was a total of ten in our group, 5 couples, 5 rooms. All 5 rooms had a strong humid smell and the air conditioning was on high speed and would not cool down the temperature, we complained but nothing was done about it. About 90% of the people staying at the hotel were locals which is not a bad thing but it felt like they were there more on a COLMADO party than a vacation environment. The buffe was very bad and verry hot, there's no AC even where they display the food, ice cream was melted and tasteless. They did have lobster since it was not lobster season., apparently the hotel budget is not enough to import lobster. Not everything is bad, We had a private dinner at the beach and the food was amazing, the rest of the days we ate out, we did not try any of the restaurants. …
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Iberostar Hotels and Resorts, General Manager at Iberostar Costa Dorada
Responded 1 week ago
Dear Guest, We would like to thank you for sending us your feedback. First of all, we regret that we did not completely fulfil your expectations. Concerning our air conditioning system, Also, please accept our sincere apologies for the impression that you received of our air conditioning system in your room. Please let us mention that our establishment uses an energy efficient air conditioning system for its numerous environmental advantages. During your stay due to very high temperatures the air conditioning was in working order, therefore we are surprised by your observation. However, we regret the inconvenience caused. And we thank you for bringing it to our attention. We want to clarify that at Iberostar we highly respect the lobster closed season. Importation is not an option since it is forbidden to serve it in the established time because it can lead to doubts about its origin. Once again we thank you for reaching out to us to notify us of your concerns and although it would appear that this was not the perfect fit for you, we very much hope you will join us at one of our hotels on your next holiday. Best regards, Online Quality Manager Iberostar Costa Dorada
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PRICE RANGE
$127 - $180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar costa dorado, iberostar puerto plata, iberostar costa dorada dominican republic, iberostar costa dorada puerto plata, iberostar hotel costa dorada, iberostar costa dorada hotel, costa dorado, puerto plata iberostar, iberostar hotel puerto plata
LOCATION
CaribbeanDominican RepublicPuerto Plata ProvincePuerto Plata
NUMBER OF ROOMS
516
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Claim Your Listing Frequently Asked Questions about Iberostar Costa Dorada
Which popular attractions are close to Iberostar Costa Dorada?
Nearby attractions include Rigo /Leonel and Marleny taxi tour and excursión (2.1 miles), Joyeria Las Americas (2.8 miles), and Rancho Lorilar (1.5 miles).
What are some of the property amenities at Iberostar Costa Dorada?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Costa Dorada?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Costa Dorada?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Costa Dorada?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Costa Dorada?
Conveniently located restaurants include Big Lee's Beach Bar, Los Tres Cocos, and Ristorante Passatore.
Are there opportunities to exercise at Iberostar Costa Dorada?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Iberostar Costa Dorada have an airport shuttle?
Yes, Iberostar Costa Dorada offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Iberostar Costa Dorada?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Costa Dorada offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Iberostar Costa Dorada?
The staff speaks multiple languages, including English, Spanish, French, and German.