The front desk and the bar personnel near by were very friendly. The hotel was pretty empty 18% capacity. The only thing I noticed was that the personnel at other areas were very unhappy and seem to be that they didn't want to be there. You could tell in their faces but i guess its due to the pandemic. The food wasn't the greatest because they didn't have much options. The restaurant a la cart was close. Other than that I enjoyed my time there.
This is the second time I come to this resort and I will say I got excellente service by a women names Yara at the lobby bar and a man naed Efrain at the pool bar. It is very hard to get good customer service now a days and these people just made my stay super!!! Everyone is so nice at this hotel they all say goodmorning even the man who sells the coconuts was awsome!!! Room was veryyy clean , ac was perfect, soda in fridge ..all protocols for covid are taken very seriously . lovee it will be back next year thats forsure
The staff was very attentive and friendly. The room was clean and the bathroom newly renovated. Due to Covid not a lot of people at the resort. Many locals stayed for a few Days. Quite a few sellers on the beach. Some were a pain but made a few friends as well. Lots of weeds in the water and on the beach.
I don’t recommend coming during these times, food quality was poor and so were the choices, employees seem to have certain protocols that make no sense like not letting you in the restaurants around the pool wet. They don’t have any ‘plastic’ straws available which I found gross since cups weren’t even fully cleaned, employees talk about a pollution safety but then they have plastic re-usable cups available all around the hotel (more like a cut down). I truly don’t think that’s appropriate for these times that anything can produce a virus spread.
We had 2 weeks stay in November but disappointed because of shutdown of most of restaurants , bars and almost all of activities. Poor food choice and quality. Evening entertainment (shows) only 3 days a week at the end of the week when surge of local vacationers are expected. Otherwise, empty and boring hotel. Good beach though.
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