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Sunscape Puerto Plata Dominican Republic

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Sunscape Puerto Plata Dominican Republic
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838 Reviews from our TripAdvisor Community

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Showing 448: English reviews
Reviewed yesterday NEWvia mobile

Great family or couples resort. Giving it a 5 as it is the best in Puerto Plata, but probably not in line with some newer resorts in other areas. Great food, nicely updated rooms, great staff all around...especially Mary, Ruth, and Evelin at the Explorers Club (kids club). Thanks for everything!!!

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Helpful?
Thank Broy15
Reviewed 3 days ago NEW

Resort infrastructure - 4 star Food - 3.5 star - variety is nice, but not spicy at all. So craving for spicy food was not satisfied Swimming pool(2) - 4.5 star - decent size to accommodate many people at the same time. Bar in the pool was plus plus. Bar - 3.5 star - 5 bars, though didnt offer much...

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Helpful?
1Thank Danny R
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this review

Dear Danny R, Thanks for your comments. As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process. We have been working in order to improve each one of the areas you mentioned as it is our main priority to provide excellent service in all areas....

Reviewed 3 days ago NEWvia mobile

Everything excellent. . I'm so happy that I visited this amazing place. Everything is so good, from the service, food, entertaiment team, the day program. . I'm looking forward to come again. Best wishes, Maria

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Helpful?
Thank MariaDujmovic
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this review

Dear MariaDujmovic, We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience. It is wonderful to learn that your time with us met with your expectations and it has been a pleasure to read all of your great feedback. We hope...

La Baie, Canada
Reviewed 4 days ago NEW

I just came back from a week at the Sunscape in Puerto Plata. Somewhat disappointed. This hotel is rated number 1 out of 45. Having been to Puerto Plata before I don't understand why it's rated that high. The first look of the lobby doesn't seem like a 4 star. Actually the whole of that main building isn't luxurious at...

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Helpful?
3Thank Richard V
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this review

Dear Richard V, Thank you for reviewing our property. As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process. We have been working in order to improve each one of the areas you mentioned as it is our main priority to provide excellent service in...

Reviewed 4 days ago NEW

I really enjoyed the living accommodations. It seems like our place was either newly built or recently renovated. The rooms were spacious, the fridge had drinks and beer (and no additional cost), and clean. One of the best rooms I've been in Caribbean for this price range. Pool is awesome. Drinks are awesome and food is not bad. Beach is...

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Helpful?
Thank Jane Y
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this review

Dear Jane Y, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We regret to know that we have not fulfilled your expectations during your visit. Please be certain that we have taken your feedback seriously and we will work in our...

Canmore, Canada
Reviewed 4 days ago NEW

I was here in November 2016. This All-Inclusive resort was relaxing and fun, and being sholder season it was very quiet. Entertainment throughout the day as well as each night. We were at the resort for 7 nights and left several times to check out the local community and go shopping. The resort, from what I understood, was recently purchased...

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Helpful?
Thank Spring Creek R
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this review

Dear Spring Creek R, Thank you for choosing us, and taking the time to provide us with your honest review. We deeply regret your disappointing experience and sincerely apologize for any inconvenience you may have encountered throughout your stay, while Puerto Plata was having a trough that caused heavy rain and flooding in most of the areas of the city....

Reviewed 4 days ago NEWvia mobile

If you are a foodie look elsewhere. Nice well kept hotel with nice staff. Go with the Sunclub, nicer rooms and quieter. Beach is ok, the staff tries to keep it clean. I would not go back only because the food was tasteless, not even a decent slice of pizza, and I would prefer a nicer beach.

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Helpful?
Thank Zoubou77
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this review

Dear Zoubou77, We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have...

Reviewed 4 days ago NEWvia mobile

I love this resort. Everything is amazing, the people is lovely and I just love this resort. Kelvin Vasquez is so nice. Love this hotel. The beach and food are both lovely and fun actives in Puerto Plata are just moments away!

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Helpful?
Thank Lizzy S
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this review

Dear Lizzy S, Thank you for choosing Sunscape Puerto Plata Resort & Spa for your recent vacation, and the Sun Club. It was a delight to host you, we are happy to confirm that you had such a relaxing experience overall. It's good to know you liked the hotel and services. We will let know to Mr. Kelvin about your...

Durham
Reviewed 4 days ago NEW

Had a really nice time here (even though weather was poor). The resort is ok but have been to much better. As mentioned in previous reviews, service in buffet at breakfast really poor. The only a la carte restaurant that was nice was the Gaucho. The Asian was appalling, with really bad service and horrible food. It was so poor...

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Helpful?
Thank DurhamHolly
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this review

Dear DurhamHolly, Thank you for choosing us during your recent vacation and taking the time to provide us with your candid review. Please accept our sincere apologies for the deficience you may have encountered in our restaurants during your stay. As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key...

Doncaster, United Kingdom
Reviewed 4 days ago NEWvia mobile

Been here three days and got another four. What a place. Paradise on earth. Extremely friendly people. Been to puerto plata for bachatta and we were the only tourists in the club but never felt intimidated. Kelvin vasquez from concierge has been a great help telling us about the island. Hotel is extremely clean and food is excellent. Would definitely...

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1Thank mybiouki
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this review

Dear mybiouki, We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience. It is wonderful to learn that your time with us met with your expectations and it has been a pleasure to read all of your great feedback. We will...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sunscape Puerto Plata, set on the golden sand beach of Playa Dorada, is located on the northern coast of the Dominican Republic, in a world of pristine beaches and tropical jungle. Only 20 minutes from Puerto Plata International Airport, Sunscape Puerto Plata is the ideal setting for an unforgettable vacation. This familyfriendly 585-room resort faces the Atlantic Ocean and is surrounded by a beautiful 18-hole golf course designed by the famous Robert Trent Jones. Spacious accommodations offer private terraces and kid's amenities with options including connecting rooms, an elevated experience in the Sun Club and an adults-only section. Guests will enjoy all the privileges of Unlimited-Fun(R)- where everything is included and no wristbands are required - including unlimited access to six bars and nine reservation-free dining options, live music, local entertainment, land and water activities for all ages, the Explorer's Club for Kids with Red Cross certified staff and the Core Zone Teens Club. Guests can also rejuvenate at the Sunscape Spa by Pevonia(R), play golf ata nearby course, enjoy excursions to natural wonders or the historic city of Puerto Plata, and of course, enjoy Sunscape Puerto Plata's stunning, golden sand beach, Playa Dorada. ... more   less 

Additional Information about Sunscape Puerto Plata Dominican Republic

Address: Carretera Luperon, Km. 5. Playa Dorada, Puerto Plata 57000, Dominican Republic (Formerly Barcelo Puerto Plata)
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Price Range: $120 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunscape Puerto Plata Dominican Republic 4*
Number of rooms: 585
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity and BookIt.com so you can book your Sunscape Puerto Plata Dominican Republic reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Puerto Plata Hotel Puerto Plata
Puerto Plata Barcelo
Grand Flamenco
Occidental Grand Puerto Plata
Occidental Grand Flamenco Puerto Plata
Grand Puerto Plata
Flamenco Occidental
Barcelo Puerto Plata Dominican Republic
Hotel Style:
#1 Spa Hotel in Puerto Plata
#1 Luxury Hotel in Puerto Plata
#1 On the Beach Hotel in Puerto Plata
#1 Top resorts Hotel in Puerto Plata
#3 Business Hotel in Puerto Plata
#4 Best Value Hotel in Puerto Plata
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Questions & Answers

Here's what travelers have asked, with answers from Sunscape Puerto Plata Dominican Republic staff and other travelers.
297 questions
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Questions? Get answers from Sunscape Puerto Plata Dominican Republic staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms are close enough to everything”
 of 5 bubbles advisorUsa, 6 days ago | Read review
“In building 8, we were near the club outside of the resort, a little loud but not bad.”
 of 5 bubbles H9442UAjamest, 1 week ago | Read review
“Building 7 was very noisy.: generator or engine on the first floor and a bar on the back with loud music until 2 AM”
 of 5 bubbles ClaudinJC, 1 week ago | Read review
“Best building is 10, 11 and 14, 15 (around the pool)”
 of 5 bubbles benadje, 1 week ago | Read review
“There are no rooms here with an ocean view”
 of 5 bubbles sporty2017, 1 week ago | Read review
5 of 5
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