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Sunscape Puerto Plata Dominican Republic

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Sunscape Puerto Plata Dominican Republic
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660 Reviews from our TripAdvisor Community

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Showing 329: English reviews
Montreal, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed yesterday NEW

I have been to MUCH better hotel nearby (right next door actually) and yet the Sunscape rank 1st on Tripadvisor for hotel in Puerto Plata. Hotel is old and not the cleanest I have seen. Yes they "remodeled" the rooms but kept same old furniture, ultra firm bed (plywood firm) and a shower that will flood your bathroom every time.... More 

Helpful?
Thank Joe R
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

Overall, we had a great time. Staff was so pleasant and helpful! My primary goal was to just relax and do nothing, however, my teenagers were whining and acted bored, since the weather was cloudy and rainy. HUGE THANKS to the entertainment guys who challenged my 15 and 16 year old daughters to participate in the activities and encouraged them... More 

Helpful?
1 Thank nataliyat31
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this review

Dear nataliyat31, Thank you for choosing Sunscape Puerto Plata Resort & Spa for your recent vacation. It was a delight to host you, we are happy to confirm that you had such a relaxing experience overall. It's good to know you liked the hotel and the exceptional service you received from our friendly staff, especially Mr. Braulio. We appreciate your... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 days ago NEW

I do not understand how this hotel has a 4 star rating.. Nothing during my stay was satisfying. To start, we were given a room with a broken lock on the first floor, food was terrible, drinks were nasty, wi-fi was slow, staff were either slow or they wouldn't leave you alone (had a server who kept asking us to... More 

Helpful?
3 Thank tiffsu
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this review

Dear tiffsu, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future.... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 days ago NEW

Do not choose this resort unless you like bed bugs, bad service, and horrible food. They never change the towels in your hotel room. I would know because the stain i left on my towel was still there everytime i came back to my room. They just roll the towels back up neatly hoping you wouldn't notice. Also, they basically... More 

Helpful?
4 Thank 527michelle
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this review

Dear 527michelle, Thank you for the opportunity to host you recently and for your review. We apologize for falling short of your expectations and deeply regret the issues that were encountered during your stay. We truly value our guests and understand the importance of delivering exceptional service. Please be certain that all your feedback have reached our Management and we... More 

Hamilton, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 days ago NEW via mobile

I am a frequent visitor to the Dominican Republic and have been to many resorts and i have to admit that sunscape was by far number 1! From top to bottom we were very impressed with everything they had to offer. The service is impeccable (minus the Asian restaurant). Bar and wait staff go out of their way to make... More 

Helpful?
6 Thank Patrique L
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this review

Dear Patrique L, Thank you for choosing Sunscape Puerto Plata Resort & Spa for your recent vacation. It was a delight to host you, we are happy to confirm that you had such a relaxing experience overall. It's good to know you liked the hotel and the exceptional service you received from our friendly staff, especially those mentioned. Once again,... More 

Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 days ago NEW

We returned to sunscape Puerto Plata for another vacation and what a time. The service was unbelievable and especially important was Johaira in the sun club management office. It was a rainy time there but the hotel did everything to make things comfortable and a lot of fun.

Helpful?
1 Thank corleytom
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this review

Dear corleytom, Thank you for choosing Sunscape Puerto Plata Resort & Spa for your recent vacation, and the Sun Club. And we thank you for taking the time for writing this review and are happy to learn that we could meet your expectations. We will let know to Miss Johaira about your compliments, and look forward to the privilege of... More 

Bury St. Edmunds, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 days ago NEW via mobile

We chose Sunscape as it is/was the number one rated hotel in the area. The weather wasn't great but you cannot give an average rating for that. Having previously stayed at other 4 & 5 star resorts in Europe this hotel only warrants 3-3.5. Pros- Cleaning staff, fantastic always an Hola with a smile, room and all areas of the... More 

Helpful?
4 Thank Stephen S
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this review

Dear Stephen S, Thank you for choosing us, and taking the time to provide us with your honest review. We deeply regret your disappointing experience and sincerely apologize for any inconvenience you may have encountered throughout your stay. On the other hand, we appreciate your observations as we are always in the best disposition to improve. This being said, we... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

Wow......we had such a wonderful time at the Sunscape Puerta Plato, all 20 of us....it's not easy to please that many but the Sunscape Puerta Plato did it...there were smiling faces everywhere from the moment we checked in ...the staff was unbelievable especially Jhonatan and Alberto with their vast corporate knowledge knowing many of our names, always checking to make... More 

Helpful?
2 Thank Pat S
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this review

Dear Pat S, Thank you for choosing Sunscape Puerto Plata Resort & Spa for your recent vacation. It was a delight to host you, and we are happy to confirm that you had such a relaxing experience overall. We will be sure to pass your comments to our staff, and look forward to the privilege of welcoming you back soon.... More 

Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

My family and I had a great time in the Sunscape resort. We have traveled to the DR many times and have tried several resorts,but this one is by far our favorite and that is mostly due to the fun times we had with the entertainment staff. They kept us entertained and having a good time throughout our stay. Special... More 

Helpful?
2 Thank tiggerbaby170
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this review

Dear tiggerbaby170, Thank you for choosing Sunscape Puerto Plata Resort & Spa for your recent vacation. It was a delight to host you, we are happy to confirm that you had such a relaxing experience overall. It's good to know you liked the hotel and the exceptional service you received from our friendly staff, especially Mr. Rafael. We appreciate your... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW via mobile

I was so pleasantly surprised by the staff at this resort! I've been to my share of resorts in this country and I must say that by far this hotel won me over with the training of their staff. So professional and so kind. I live that we didn't have bracelets. Did I mention that the staff is excellently trained?... More 

Helpful?
3 Thank Arlene G
SunscapePuertoP, eConcierge at Sunscape Puerto Plata Dominican Republic, responded to this review

Dear Arlene G, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are delighted to confirm that you were highly satisfied with our services, and the exceptional... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sunscape Puerto Plata, set on the golden sand beach of Playa Dorada, is located on the northern coast of the Dominican Republic, in a world of pristine beaches and tropical jungle. Only 20 minutes from Puerto Plata International Airport, Sunscape Puerto Plata is the ideal setting for an unforgettable vacation. This familyfriendly 585-room resort faces the Atlantic Ocean and is surrounded by a beautiful 18-hole golf course designed by the famous Robert Trent Jones. Spacious accommodations offer private terraces and kid's amenities with options including connecting rooms, an elevated experience in the Sun Club and an adults-only section. Guests will enjoy all the privileges of Unlimited-Fun(R)- where everything is included and no wristbands are required - including unlimited access to six bars and nine reservation-free dining options, live music, local entertainment, land and water activities for all ages, the Explorer's Club for Kids with Red Cross certified staff and the Core Zone Teens Club. Guests can also rejuvenate at the Sunscape Spa by Pevonia(R), play golf ata nearby course, enjoy excursions to natural wonders or the historic city of Puerto Plata, and of course, enjoy Sunscape Puerto Plata's stunning, golden sand beach, Playa Dorada. ... more   less 

Additional Information about Sunscape Puerto Plata Dominican Republic

Address: Carretera Luperon, Km. 5. Playa Dorada, Puerto Plata 57000, Dominican Republic (Formerly Barcelo Puerto Plata)
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Price Range: $111 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunscape Puerto Plata Dominican Republic 4*
Number of rooms: 585
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Odigeo and Travelocity so you can book your Sunscape Puerto Plata Dominican Republic reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Puerto Plata Hotel Puerto Plata
Puerto Plata Barcelo
Grand Flamenco
Occidental Grand Puerto Plata
Occidental Grand Flamenco Puerto Plata
Grand Puerto Plata
Flamenco Occidental
Barcelo Puerto Plata Dominican Republic
Hotel Style:
#1 Best Value Hotel in Puerto Plata
#1 Top resorts Hotel in Puerto Plata
#1 On the Beach Hotel in Puerto Plata
#1 Spa Hotel in Puerto Plata
#1 Luxury Hotel in Puerto Plata
#3 Business Hotel in Puerto Plata
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Questions & Answers

Here's what travelers have asked, with answers from Sunscape Puerto Plata Dominican Republic staff and other travelers.
215 questions
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Questions? Get answers from Sunscape Puerto Plata Dominican Republic staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“This is a small resort so nothing is really far. Try to get a pool view if you don'y mind the noise.”
 of 5 bubbles jocer408, yesterday | Read review
“request an upgrade to the hotel's sunclub the extra's included in the upgrade are well worth a modest additional cost”
 of 5 bubbles corleytom, 4 days ago | Read review
“Get a pool view but not beside the amphitheater, due to the noise.”
 of 5 bubbles randierainey, 6 days ago | Read review
“The Sun Club offers a bunch of nice amenities for couples and is worth the extra price.”
 of 5 bubbles thewoodygirls, 2 weeks ago | Read review
“We were happy with our first assigned room. There are no elevators, so if you have mobility issues, ask for a room on the first floor.”
 of 5 bubbles B6513VAwendys, 3 weeks ago | Read review
5 of 5
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