Sunscape Puerto Plata
Carretera Luperón. Km 5 Playa Dorada, Puerto Plata 57000 Dominican Republic
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About
#4 of 63 hotels in Puerto Plata
Location
4.5
Cleanliness
4.5
Service
4.5
Value
4.3
Sunscape Puerto Plata, set on the golden sand beach of Playa Dorada, is located on the northern coast of the Dominican Republic, in a world of pristine beaches and tropical jungle. Only 20 minutes from Puerto Plata International Airport, Sunscape Puerto Plata is the ideal setting for an unforgettable vacation. This familyfriendly 585-room resort faces the Atlantic Ocean and is surrounded by a beautiful 18-hole golf course designed by the famous Robert Trent Jones. Spacious accommodations offer private terraces and kid's amenities with options including connecting rooms, an elevated experience in the Sun Club and an adults-only section. Guests will enjoy all the privileges of Unlimited-Fun(R)- where everything is included and no wristbands are required - including unlimited access to six bars and nine reservation-free dining options, live music, local entertainment, land and water activities for all ages, the Explorer's Club for Kids with Red Cross certified staff and the Core Zone Teens Club. Guests can also rejuvenate at the Sunscape Spa by Pevonia(R), play golf ata nearby course, enjoy excursions to natural wonders or the historic city of Puerto Plata, and of course, enjoy Sunscape Puerto Plata's stunning, golden sand beach, Playa Dorada. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Adult pool
Outdoor pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Modern
Languages Spoken
Spanish
Location
62Somewhat walkable
Grade: 62 out of 100
103Restaurantswithin 5 miles
61Attractionswithin 5 miles
Carretera Luperón. Km 5 Playa Dorada, Puerto Plata 57000 Dominican Republic
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I visit in May 2023 and it’s my 3-4 time coming. I really like some changes. The only thing I would change it’s to have more variety of desserts. But it was really good the attention. I like the activities too, the music and the vibes. Special shoutout to Jordany in animation and the lady for the house keeping.
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Date of stay: May 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 5 days ago
Dear 940annym, Thank you for preferring us, and sharing your valuable opinion. We are glad to confirm that we were able to meet your expectations. For us, it has been a pleasure to be your hosts, and we are filled with great satisfaction that you have enjoyed all our facilities and our good service. On behalf of the entire staff of Sunscape we hope to welcome you back so that you can continue to live all that our hotel has to offer. Cordially, Leonor Álvarez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2001 info.supop@sunscaperesorts.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything about our experience was fantastic! From the beginning of our stay the receptionist helped us with an easy and quick check-in. The food was good and had a variety to choose from. The Entertainment staff were fantastic - Jordany always kept us laughing and engaged around the pool, he is also AMAZING on the microphone. Nicole made the games a lot of fun and always thought of us to come and join every time. One thing that also made our trip great was being able to bring out children to the mini club and having Evelin play with them while my husband and I could have some time. The shows Evelin did in the evening for the kids were so cute. Overall its a beautiful resort and I would definitely recommend this resort to my family and friends
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Date of stay: May 2023
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 5 days ago
Dear T5263KQliviab, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. Once again, we thank you for taking the time to share such a wonderful review of your experience with us. We look forward to have the pleasure of hosting you back in the near future. Warm Regards, Leonor Álvarez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2001 info.supop@sunscaperesorts.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a Great Time at Sunscape Puerto Plata. The staff was extremely Friendly and helpful. This was my first travel with my soon to be 2 yr old. The food was Good. Mr. Entertainment Richi will have you playing games next thing you know you're in the pool for an aerobics class. Family Friendly Resort! Must visiting!
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 5 days ago
Dear LoveDee28, We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience. It is wonderful to learn that your time with us met with your expectations and it has been a pleasure to read all of your great feedback. We hope we have the chance to welcome you back again soon. Kind regards, Leonor Álvarez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2001 info.supop@sunscaperesorts.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff was friendly and attentive but the food selection and accessibility for strollers and wheelchairs were lacking. There was only one “buffet” style area for breakfast and lunch but there were very very limited options (ie breakfast was either plantains, pancakes, toast, or cereal) lunch was one type of rice, two types of protein (chicken or fish) and sides. Oh and if you have a stroller or wheelchair you are out of luck. The buffet area is on a second level with no ramps or elevators. Not accessible at all we had to carry our strollers up and down those steps when ever we had to eat. A woman in a wheelchair was stuck waiting for her family members to grab their food then bring hers down to her at the base of the stairs. Seems more of a place for older adults. The entertainment “show” was 30 minutes of guess that’s song. No slides or games in the kids pool nor parks for kids to play in. …
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The best vacation ever I been here 2 times and is like my second house the service is great food amazing they are smiling all the time and that make me feel comfortable the pool wow super clean the beach is amazing you will love it shout out to Jordany and nicol from entertainment staff I will come back
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 1 week ago
Dear crystalmE324ZS, Thank you for preferring us, and sharing your valuable opinion. We are glad to confirm that we were able to meet your expectations. For us, it has been a pleasure to be your hosts, and we are filled with great satisfaction that you have enjoyed all our facilities and our good service. On behalf of the entire staff of Sunscape we hope to welcome you back so that you can continue to live all that our hotel has to offer. Cordially, Leonor Álvarez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2001 info.supop@sunscaperesorts.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don't come to this resort. Here are a few reasons why: 1. Lack of Cleanliness: The hotel is extremely runned down and dirty. Towels don't seem to be cleaned or changed, the room doors are falling apart (which made us feel a bit unsafe), and the pool doesn't to be cleaned on regular basis since we noticed plastic cups and foamy residue floating on several occasions. 2. Bad food and service for an all-inclusive resort: The a la carte restaurants do not seem to be open for most nights and the only dinner offered is a small dinner buffett with very limited options. Food is not good and we usually had to ask for our beverages (even when we were tipping well). For our last dinner, we didn't even get any drinks at our dinner table and were told they were out of the alcohol we were requesting when we walked to the nearest bar to get our drinks for dinner. Not the service you would expect when paying an all-inclusive price for your stay. 3. Daily power outages: Every night there was a power outgage and one latest up to an hour and half. This would constantly wake us up as the AC would loudly shut off. Our toddler also had a hard time sleeping through the night because of this. 4. Wifi: There is no wifi services throughout the resort. You can only access it in the lobby. 5. False advertisement: The pictures on expedia include spa pictures and a spa area with an outdoor pool that was not what we saw at the hotel. We are not sure if the property was the same one featured.…
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Date of stay: May 2023
Value
Location
Service
Room Tip: Lack of cleanliness, bad food/services, no wifi throughout the hotel (only in lobby), nightly...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
This is a beautiful resort on the ocean. You have to walk across a small bridge over the mangrove to get to the ocean. The waves if there are any are small. So it is good for children. There are vendors in the beach but just be polite and say No thank you if you are not interested. The rooms are large and well stocked with shampoo etc. The beds are pillow topped and the pillows are comfortable. There are several to choose from. There is a large selection of food. Each night different restaurants are open. No reservations needed for the a la carte restaurants. The pizza is wood fired cooked and delicious. Nightly there are different shows plus a movie. The Coco Cafe if open until 11:00 nightly for all of your coffee needs and snacks. The coffee is local so bring home a bag or two. There are many trips to various places in the area. I especially enjoy the 27 waterfalls. It is an experience unlike anything you will find elsewhere. The staff is very friendly. Always a smile and an “Hola”. If you need anything just ask. You can upgrade to The Sun Club. Very nice if you really want relaxation. There are snacks and food available during the day and evening or you can order your meal from there. Plus they have name brand alcohol. I have been here many times and will continue to return. If you have a need for anything and see Rafellina walking around ask her, She will be more than happy to help you. Most of the employees speak a little English but the management speaks English. So go and enjoy Sunscape, Puerto Plata, Dominican Republic.…
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Date of stay: May 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: A great place for a vacation.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 1 week ago
Dear Connector27407649050, Thank you for choosing Sunscape Puerto Plata Resort & Spa for your recent vacation, and the Sun Club. It was a pleasure having you with us, and we are happy to confirm that you had a relaxing and satisfying experience. It is good to know that you liked the hotel and the services. We will inform our staff of your congratulations, and we look forward to having the privilege of welcoming you soon. Best regards, Leonor Álvarez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2001 info.supop@sunscaperesorts.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Husband and I loved this resort, nothing fussy about it but also couldn't find anything wrong with it either. Food was so good in all locations, yes some of the specialty restaurants were slow but we're on vacation and in no hurry to go do nothing. Wifi wasn't the greatest but enough to get a few text home home when needed. Again was nice to get off our phones a bit and reconnect. Pizza was excellent as was the Cafe. Great selection In the buffet for every meal. Staff were very friendly and extremely helpful when ever we needed anything. Room was spacious,very Clean and not a critter to be found in it of any type. Fridge was re filled everyday as were towels on our washroom. We had seven days of sunshine with no rain, it was just perfect, we will come back soon, thank you Sunscape for a wonderful week.…
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 1 week ago
Dear I1958QYjoanneh, Thank you for preferring us, and sharing your valuable opinion. We are glad to confirm that we were able to meet your expectations. For us, it has been a pleasure to be your hosts, and we are filled with great satisfaction that you have enjoyed all our facilities and our good service. On behalf of the entire staff of Sunscape we hope to welcome you back so that you can continue to live all that our hotel has to offer. Cordially, Leonor Álvarez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2001 info.supop@sunscaperesorts.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My brother paid for us to a have a one-day VIP pass to the resort. This was our first time using this resort. We did not stay on the resort but used their facilities. We had a bad experience with an employee there. When we got there, we checked in, received our passes and headed to the VIP section on the beach. When we got there, the one male staff member, seemed welcoming at first. He brushed our chairs to remove the sand and we sat down. After multiple encounters with the locals, we did not buy any items or services. After turning them all away, the male staff came over and told us we had to leave. We questioned him and he said the area was only for the members of the resort. We told him that we had purchased a one-day pass and took out the pass to show him, but he continued to tell us that we had to leave. And that the pass did not include the VIP beach section. We then left the beach, went back to the resort and told them what happened. The lady at the front immediately called the staff member we encountered. She told my brother that she had taken care of situation and that we had full access to the VIP area. We then headed back to the beach and the staff member immediately apologized and claimed that he did not know we had access to the VIP area. Although the male staff member at the beach did apologize, this left a very very bad experience for us. How does a person, welcome us to the area and then suddenly turn hostile towards us and tell us to leave. Overall, the resort was nice. We ended up going for a quick swim on the beach after the bad experience and went to swim in the pool the remainder of the stay. I personally will not return to the resort. …
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Date of stay: April 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The resort was older but nice. The staff was very friendly. We were a little disappointed in the entertainment. They had the same lady in the lounge every night singing. She was good but always the same. We were in the sun club and in our area the vendors were insane. They kept bugging you to buy things every day. There was no wait staff on the beach which was a little bit of a let down. It was quite a little walk to the beach. They had one towel place that was on the other side of the resort. They should have one by the sun club also. If you have a hard time with stairs request a first floor room. There are no elevators. I don’t believe any rooms offer an ocean view. The restaurants were hit or miss. It did not say that certain ones were not opened. Overall it was a nice place for the price. Just not what we expected from all the reviews. …
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: There are no elevators and no ocean views. It is a little walk to the beach.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 2 weeks ago
Dear heidic471, Thank you for preferring us, and sharing your valuable opinion. We are glad to confirm that we were able to meet your expectations. For us, it has been a pleasure to be your hosts, and we are filled with great satisfaction that you have enjoyed all our facilities and our good service. On behalf of the entire staff of Sunscape we hope to welcome you back so that you can continue to live all that our hotel has to offer. Cordially, Leonor Álvarez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2001 info.supop@sunscaperesorts.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$107 - $177 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo puerto plata hotel puerto plata, puerto plata barcelo, grand flamenco, occidental grand puerto plata, occidental grand flamenco puerto plata, grand puerto plata, flamenco occidental, barcelo puerto plata dominican republic
FORMERLY KNOWN AS
Barcelo Puerto Plata
LOCATION
CaribbeanDominican RepublicPuerto Plata ProvincePuerto Plata
NUMBER OF ROOMS
585
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Claim Your ListingSUNSCAPE PUERTO PLATA $124 ($̶2̶2̶7̶) - Updated 2023 Prices & Resort Reviews - Dominican Republic
Frequently Asked Questions about Sunscape Puerto Plata
Which popular attractions are close to Sunscape Puerto Plata?
Nearby attractions include Joyeria Las Americas (4.0 miles), Rancho Lorilar (2.7 miles), and Taino Bay Puerto Plata (4.5 miles).
What are some of the property amenities at Sunscape Puerto Plata?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sunscape Puerto Plata?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunscape Puerto Plata?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sunscape Puerto Plata?
Yes, free parking is available to guests.
What are some restaurants close to Sunscape Puerto Plata?
Conveniently located restaurants include Big Lee's Beach Bar, Ristorante Passatore, and Le Petit Francois.
Are there opportunities to exercise at Sunscape Puerto Plata?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sunscape Puerto Plata have airport transportation?
Yes, Sunscape Puerto Plata offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sunscape Puerto Plata?
Yes, dry cleaning and laundry service are offered to guests.
Does Sunscape Puerto Plata offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Sunscape Puerto Plata?
Many travelers enjoy visiting Fortaleza San Felipe (3.8 miles), Casa Museo General Gregorio Luperón (3.8 miles), and Logia Masónica Restauracion No. 11 (3.8 miles).