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Carretera Luperon. Km 5 Playa Dorada, Puerto Plata 57000 Dominican Republic
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 59 in Puerto Plata
Location
4.5
Cleanliness
4.5
Service
4.5
Value
4.3
Sunscape Puerto Plata, set on the golden sand beach of Playa Dorada, is located on the northern coast of the Dominican Republic, in a world of pristine beaches and tropical jungle. Only 20 minutes from Puerto Plata International Airport, Sunscape Puerto Plata is the ideal setting for an unforgettable vacation. This familyfriendly 585-room resort faces the Atlantic Ocean and is surrounded by a beautiful 18-hole golf course designed by the famous Robert Trent Jones. Spacious accommodations offer private terraces and kid's amenities with options including connecting rooms, an elevated experience in the Sun Club and an adults-only section. Guests will enjoy all the privileges of Unlimited-Fun(R)- where everything is included and no wristbands are required - including unlimited access to six bars and nine reservation-free dining options, live music, local entertainment, land and water activities for all ages, the Explorer's Club for Kids with Red Cross certified staff and the Core Zone Teens Club. Guests can also rejuvenate at the Sunscape Spa by Pevonia(R), play golf ata nearby course, enjoy excursions to natural wonders or the historic city of Puerto Plata, and of course, enjoy Sunscape Puerto Plata's stunning, golden sand beach, Playa Dorada. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Outdoor pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
Spanish
5208Reviews1125Q+A100Room tips
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Most Recent
Nelvin M wrote a review Jun 22
1 contribution
I was in the hotel with My wife pass one weekend, I love the service personal, I like the food alot varitery but More I Love it the Shows un Nigth with the guys, richi Santos, evelin, Edgar, Denise and mister william they made My holiday unforgettable, I hope come back as fast as possible
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Date of stay: June 2022Trip type: Traveled
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Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 2 days ago
Dear Guest, Thank you for preferring us, and sharing your valuable opinion. We are glad to confirm that we were able to meet your expectations. For us, it has been a pleasure to be your hosts, and we are filled with great satisfaction that you have enjoyed all our facilities and our good service. On behalf of the entire staff of Sunscape we hope to welcome you back so that you can continue to live all that our hotel has to offer. Cordially, Leonor Álvarez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2001 info.supop@sunscaperesorts.com
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Whiteknight_013 wrote a review Jun 21
Guelph, Canada1555 contributions412 helpful votes
Sunscape Puerto Plata May 20 – Jun 3, 2022 Travelled as two couples. Myself and my husband had been here Dec 2019. We got a good price for the 2 weeks so decided to come back. Transport to the hotel was included however once folks got out of the airport (and some before) off came the masks despite Transat saying they had to stay on for the bus ride – even the staff were not wearing masks on the bus. They have switched to smaller busses as there is damage to a major bridge that they cross to go to the resorts, they now take a longer back route (not too much longer) though in a bus that is very small and cramped. The resort had just moved to staff not having to wear masks anymore and were asking people to social distance instead. Lots of hand sanitizer is everywhere you go. They mark the tables as sanitized when they cleaned however having watched staff simply quickly wipe a number of tables with the same cloth and then add the sign to the table, I would not count on that. FYI they are still isolating those who test positive for COVID we did see this several times over the two weeks. The hotel was good about addressing this for the individuals – the airlines were another matter altogether. I love the idea of having staff serve most of the parts of the meal in the buffet, you just point to what you want, and they put it on your plate. This also meant they were on top of ensure what was in the container was kept warm by moving it around on the warmer and nicely displayed. Things like salads, deserts, and buns you could pick yourself. Check in was a breeze. Sat comfortably in chairs in the Sun Club with a drink, filled in a little paperwork and then all done. Rooms were on second floor facing the trees at the back, lovely and quiet. The rooms are still without decoration I find. No pictures or artwork anywhere but everything worked, bed was comfortable and lots of hot water/rain shower in bathroom and safe/wifi included. There is a mini fridge with plenty of bottled water, pop and beer. If you want more just ask, they are happy to accommodate. We let our maid know at the beginning that we would like a couple of extra bottles each day and never had to remind her. There is a flat screen TV in the room with a variety of channels but not many in English but who needs to watch TV anyway. They also have DVD players however they are down to about 8-10 DVD’s in the resort (we tried to find some for a person isolating who was bored). If you have children bring your own. Stayed in the Sun Club Adult area. This is a no bracelet resort but your key card for your room is what allows you privileges in the Sun Club areas of the resort. The gates are kept closed and locked except when staff are needing to get things in and out, they may open the gate and leave it for a few minutes but never longer than that. There are small private pools in both the areas and top shelf liquor. Sambucca and coffee anyone. We had hoped on this trip that Castaways (Beach Grill) would be open – the bar was but never the restaurant. They did do the menu from Castaways one night on the terrace, so we did get some choices from that menu, but it only happened once in the 2 week we were there. To be honest it is very windy on the beach from about 11:30 onwards to the point where most people come back into the more protected areas of the resort. To be honest the restaurant part is in a bit of disrepair – they may want to consider rebuilding Castaways in a way that takes advantage of being near the beach but also has some better protection so it can be open for eating. Lots of places to eat with various choices, always somewhere severing food. They are usually happy to accommodate tastes as best they can in most of the restaurants. If anything, food is a little bland – not a lot of spice but we run into this many places – they have to pander to a certain palate but provide sauces etc if you want to add to it, we usually bring a few sauces to add but did not need them this time. Two other pluses – the woodfired pizzas and calzones – yummy but often a very busy spot. Also all the little treats and snacks in the Adult only club – great for when you just need a little something to nibble on, lots of fresh fruit baked goods, smoked salmon and other goodies. They are always cleaning and repairing things around the resort. Lovely foliage and flowers around. Wifi – yes, it is spotty – usually best in lobby and if Sun Club in your room but again it was good enough hubby even watched a hockey game one night with it.. Good news the Vacation Club sellers did not appear to be anywhere around the resort at least not that we ever ran into them. We did find at this resort in the past they are not as pushy as some other places. We didn’t really attend much entertainment either sleeping or playing cards together. What we did see was okay. On occasion there are singers in the lobby area – there was one lady who was fabulous. Unfortunately, did not get her name and while she was singing music started elsewhere in the resort almost drowning her out. Badly scheduled, I think. One disappointment was the Sun Club family restaurant. In the past they had always been so friendly, area always clean etc. It was disappointing to see glasses and plates in the restaurant and around the small pool building up. In addition, on our first morning there Joan approached the wife of the other couple about writing a review and even came back to her to “offer” to HELP her write it. We were quite shocked as over the vacation no one else even mentioned this sort of thing and certainly not offering to help write it. Extra specials thank you to our concierge Marlys Ramos who helped out with a few hiccups in the vacation and arranged a special birthday dinner for me (we were there to celebrate my coming 60th birthday). The terrace is a fabulous spot to eat, nice breeze and gorgeous views. Also, thanks to all the staff who sang, banged utensils and congratulated me that evening. Another special mention goes to Leo in the buffet. Always on top of coffee/water and any other needs we had. Always greeted us with a smile. There were a few nighttime managers at the buffet including Junior who also tried to ensure you had everything you needed.
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Date of stay: May 2022
Location
Service
Sleep Quality
Room Tip: Ask for your room to be away from the main pool.
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2 Helpful votes
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Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 3 days ago
Dear Guest, Firstly, we want to thank you for your positive lines; we so much appreciate you taking the time to share this review about your stay at Sunscape Puerto Plata. We appreciate you bringing these issues to our attention, as we are always looking for opportunities to address any areas of improvement and growth opportunities. Guest feedback is vital, so that we can provide the best service we can, therefore, we have taken note of each matter you had and this information will be passed along to the involved manager for further review, as guest satisfaction is our top priority and we regret that we fell short during your stay. Warmest Regards, Madeline Cabrera eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2002 info.supop@sunscaperesorts.com
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Lurdes C wrote a review Jun 19
1 contribution
The hostel was very good here so cute the staff was very good and friendly, there are people so good here the rooms was very good and clean. The drinks and the shows too. I co gratulate mr nuñez for his team
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Date of stay: June 2022Trip type: Traveled
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Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 5 days ago
Estimado huésped, Muchísimas gracias por compartir con nosotros la increíble estadía que tuvo con nosotros en Sunscape Puerto Plata Con esta sumamos miles de veces en las que confirmamos que hemos sido capaces de superar las expectativas de los que nos visitan y nos hace sentir súper felices. Seguiremos cada día trabajando duro para seguir cumpliendo con todas las expectativas de todos huéspedes y así poder alcanzar lo más posible la perfección. Muchas gracias por recomendar a otros para que nos visiten y puede estar segura que los mencionados tendrán conocimiento de su agradecimiento con ellos. Cordialmente, Leonor Álvarez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2001 info.supop@sunscaperesorts.com
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Alana K wrote a review Jun 16
1 contribution
I really enjoyed myself at this resort. I ate well, had good drinks and lots of fun entertainment. The ppl here are the best. Everyone makes you feel so welcomed and just like your at home. I love Dominican for so many reasons but the ppl are the heart and soul of this country. ❤️#livelovelife Evelin,Dennis and santos they are nice.
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Date of stay: June 2022Trip type: Traveled
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Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 5 days ago
Estimado Fanny B, Gracias por elegir Sunscape Puerto Plata Resort & Spa y por su amable opinión. Ha sido un placer recibirle, y estamos encantados de confirmar que haya disfrutado de una estancia maravillosa. Esperamos verle de nuevo en un futuro cercano. Cordialmente, Leonor Álvarez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2001 info.supop@sunscaperesorts.com
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phoebe75 wrote a review Jun 14
New York City, New York76 contributions85 helpful votes
I'll cut to the chase. I think everyone travels differently and with differing expectations. We were 2 moms on spring break with our 4 girls and this place was literally just ok. This gets 3 stars solely on the fact that the people that work there are sweet and hard workers. Check-in: This was a terrible start to our vacation. It took HOURS to get into our rooms. They kept telling us to oh it's "almost" ready. Horrible. As a total aside- the very tall gentleman that greets you at the entrance is a sweetheart. Room: once we got there- the rooms are super dated and really not impressive at all. We asked for an upgrade and moved the following day. The. upgrade made it totally worth it as we had requested a suite to begin with. The AC was awesome here, it was much more updated and clean, and we had wifi in the rooms, and a living room space between bedrooms. yay. If you can swing the upgrade - do it. Food: really mediocre but I never have high hopes for all-inclusive unless it's super-pricey. The kids were fine with it. I would recommend they have more outdoor eating options since they don't want anyone wet/in suites at the buffet windows, They should allow reservations!!! It's such a bummer and waste of time to have to wait outside of restaurants for hours for dinner. silly really. if you're going with kids bring cards or something to hang until your table is ready- you can only walk around so much. The CAFE- is really disappointing. I mean seriously- there's never any iced coffee the entire 6 days the machine was "broken" and the sandwiches are fine - kids ate a few. iced coffee would have made it great. We paid for the dinner on the beach one night and it was fantastic. The best. We all loved it. food was great, a bonfire was nice, and overall it was just the best here. Pool: Great. big- we had fun here. 2 pools to choose from. They need more activities after 8 am. All inclusives usually have lots of fun options. Here there was 1 thing the kids did. I was told to look at the schedule but it was pretty meh. Beach: We spent lots of time here. Plenty of chairs. Wished there was a drink service here. BRING CASH... for any activity, or hair braiding, or buying jewelry. There are vendors everywhere and they will not quit!!! I always support the vendors, but they were literally arguing over our party of 6b which was a little distressing at times for the beach vibe. We did some excursions off-site to make it more fun and they were worth it. At the end of the day- you get what you pay for. BRING CASH with you because there is no machine in the resort. Its a short walk to a bank but I will say when my friend and I went we were approached by people wanting to "help" us- and i'm fluent in Spanish so it was really uncomfortable. and sketch. The staff was sweet and kind and this is not a reflection of them.. the thinsg pointed out are out of their control. This is for the resort as a whole and people who want a feel for what it's like to stay here.
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Date of stay: April 2022
Value
Service
Sleep Quality
Room Tip: Upgrade to the VIP area
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Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 1 week ago
Dear Guest, We so much appreciate you taking the time to share this review about your stay at Sunscape Puerto Plata. We appreciate you bringing these issues to our attention, as we are always looking for opportunities to address any areas of improvement and growth opportunities. Guest feedback is vital, so that we can provide the best service we can, therefore, we have taken note of each matter you had and this information will be passed along to the involved manager for further review, as guest satisfaction is our top priority and we regret that we fell short during your stay. Warmest Regards, Madeline Cabrera eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2002 info.supop@sunscaperesorts.com
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Quest570684 wrote a review Jun 14
2 contributions1 helpful vote
We had a wonderful time. Very relaxing. The property was very clean and the landscaping was phenomenal. Our housekeeping was great and accommodating. Her name is Melania and she was amazing. We have been going here for the last 5 years and still have a great time. Amstar was my travel rep group. Felix from Amstar was very helpful in making our trip a wonderful experience. We will be coming back and recommend it to anyone that wants to relax and have a good time. There is plenty to do out there. So go do it!
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Date of stay: June 2022Trip type: Traveled
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Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 1 week ago
Estimado huésped, Gracias por elegir Sunscape Puerto Plata Resort & Spa y compartirnos su opinión. Nos alegra que haya disfrutado al máximo de las excelentes atenciones brindadas por nuestro staff. Ha sido un placer ser sus anfitriones y esperamos que pueda visitarnos de nuevo muy pronto. Saludos cordiales, Leonor Álvarez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2001 info.supop@sunscaperesorts.com
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Mark O wrote a review Jun 12
1 contribution
Fantastic service and great location. Always willing to keep you happy and very accommodating! Highly recommend people come and check this place out. Joan was especially helpful keep up the great work
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Date of stay: June 2022Trip type: Traveled
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Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 1 week ago
Dear Guest, We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience. It is wonderful to learn that your time with us met with your expectations and it has been a pleasure to read all of your great feedback. We hope we have the chance to welcome you back again soon. Kind regards, Leonor Álvarez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2001 info.supop@sunscaperesorts.com
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Hamil H wrote a review Jun 12
1 contribution
Nosotros tenemos dos Dias Aquino y no’s ha encantado todo list empleados de aqui son muy amables. Joan in the sunclub family is so friendly the hostess in the windows are so good the rooms are very clean and the beach
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Date of stay: June 2022Trip type: Traveled
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Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 1 week ago
Estimado huésped, Gracias por elegir Sunscape Puerto Plata Resort & Spa y compartirnos su opinión. Nos alegra que haya disfrutado al máximo de las excelentes atenciones brindadas por nuestro staff. Ha sido un placer ser sus anfitriones y esperamos que pueda visitarnos de nuevo muy pronto. Saludos cordiales, Leonor Álvarez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2001 info.supop@sunscaperesorts.com
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Rin C wrote a review Jun 12
1 contribution
He gave very good service. Very helpful. The staff is very good here Joan is a good person the hotel is clean and beautiful, I like the pool and the rooms are very clean the food and the drinks so grateful
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Date of stay: June 2022Trip type: Traveled
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Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 1 week ago
Estimada huésped, Gracias por elegir Sunscape Puerto Plata Resort & Spa durante sus recientes vacaciones. Para nosotros ha sido más que un honor ser sus anfitriones, y nos llena de alegría escuchar que han disfrutado de una estadía placentera. Nos aseguraremos de que ellos reciban el reconocimiento que merece por el excelente servicio brindado, y esperamos contar con la dicha de tenerles de vuelta pronto. Saludos cordiales, Leonor Álvarez eConcierge & Social Media Coordinator Playa Dorada Puerto Plata, Republica Dominicana Tel. (809) 320-5084 Ext. 2001 info.supop@sunscaperesorts.com
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David B wrote a review Jun 10
1 contribution
Shows were ok. Restaurants were not open every night. Service was great. Entertainment staff was very engaging and made us feel as one of the family. (Richie, Santo, Evelyn, Dennis). William seems very supportive of his staff
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Date of stay: June 2022Trip type: Traveled
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Response from Econcierge Sunscape Puerto Plata, Ventas at Sunscape Puerto Plata
Responded 1 week ago
Dear guest, Thank you for preferring us, and sharing your valuable opinion with us. We are happy to confirm that we were able to meet your expectations. For us, it has been a great pleasure to be your hosts, and it fills us with great satisfaction that you have enjoyed all our facilities and our good service. On behalf of the entire Sunscape staff, we hope to have the honor of welcoming you again so that you can continue to experience all that our hotel has to offer. Cordially, Eleanor Alvarez eConcierge & Social Media Coordinator Golden Beach Puerto Plata, Dominican Republic Phone (809) 320-5084 Ext. 2001 info.supop@sunscaperesorts.com Más información sobre este texto de origenPara obtener más información sobre la traducción, se necesita el texto de origen Enviar comentarios Paneles laterales
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PRICE RANGE
$109 - $164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo puerto plata hotel puerto plata, puerto plata barcelo, grand flamenco, occidental grand puerto plata, occidental grand flamenco puerto plata, grand puerto plata, flamenco occidental, barcelo puerto plata dominican republic
FORMERLY KNOWN AS
Barcelo Puerto Plata
LOCATION
CaribbeanDominican RepublicPuerto Plata ProvincePuerto Plata
NUMBER OF ROOMS
585
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Frequently Asked Questions about Sunscape Puerto Plata
Which popular attractions are close to Sunscape Puerto Plata?
Nearby attractions include Rigo /Leonel and Marleny taxi tour and excursión (3.3 miles), Joyeria Las Americas (4.0 miles), and Rancho Lorilar (2.7 miles).
What are some of the property amenities at Sunscape Puerto Plata?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sunscape Puerto Plata?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunscape Puerto Plata?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sunscape Puerto Plata?
Yes, free parking is available to guests.
What are some restaurants close to Sunscape Puerto Plata?
Conveniently located restaurants include Big Lee's Beach Bar, Ristorante Passatore, and Le Petit Francois.
Are there opportunities to exercise at Sunscape Puerto Plata?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sunscape Puerto Plata have airport transportation?
Yes, Sunscape Puerto Plata offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sunscape Puerto Plata?
Yes, dry cleaning and laundry service are offered to guests.
Does Sunscape Puerto Plata offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Sunscape Puerto Plata?
Many travelers enjoy visiting Fortaleza San Felipe (3.9 miles), Casa Museo General Gregorio Luperón (3.9 miles), and Logia Masónica Restauracion No. 11 (3.9 miles).