We have just come back from of trip to Puerto Plata, staying at the Emotions Resort , check in was fairly quick 20minutes, we were there at 1.30pm , check in is 3.00pm, but our rooms was ready so we went directly to our room. The room was clean but rooms are small, no chair in the room, not enough space for one. Housekeeping is very late, we went into town came back at 3.00pm room not done, came back from the beach one day at 5.00pm, staff just finishing cleaning. 3days no clean towels left, you cannot drink the water there, when we arrived there were 2-500ml bottles and a 1 litre bottle in the room, never ever got replaced once, there was a water cooler on the ground floor so went there to fill the bottles. I you want a shower don’t try to get one between 5.00/6.30pm all you will get is cold water. The staff are very helpful and friendly , the resort is very clean and well maintained. The beach is also very nice and clean, but you get bugged every 15mins by the women offering pedicures and manicures , won’t take no for an answer at first, after 5mins you have to tell them to go away you don’t want one, 15mins later there will be another one pressing you to have a pedicure/pedicure . The food in the buffet is a hit and miss , only 1 toaster so there was always a line up in the mornings , they run out of white bread have to wait for it to be replaced, same for bacon. The Mexican and Italian restaurants the food is amazing as with the rest of the resort staff very friendly. Apart from the late housekeeping,no hot water and drinking water not replaced ,minor issues, I would recommend these place and will return.

Amazing hotel and even better people! Hotel rooms were new and spotless, beds very comfortable and always had hot water and WIFI throughout resort. Richi is fantastic and so much fun, always friendly and ready to help all have a great time and share a laugh. The rest of the team were fantastic too! No complaints about the food, tons of variety and always hot and delicious! Highly recommended!

We just got back from Emotions. My sister and I stayed in the adult building which was very clean, had no complaints with our room except not many places to hang towels etc. The grounds at the resort were always kept clean. Went to the beach once as there was no real shelter for the sun. The ocean was pretty rough and middle of the week the beach was covered in seaweed. The main pool at the resort was k but not enough lounge chairs for all the people, if you didn't go early in the morning you were out of luck, only 1 bar at main pool and day it rained it was closed. The Italian, Mexican and Dominican restaurants were a joke, you couldn't make reservations it was 1st come 1st serve and if you wanted wine you had to pay, like I thought this was an all exclusive resort so we only ate at italian restaurant and then the buffet rest of our stay. Boring at night, nothing to do, sure there was disco at 9:45 for younger crowd????. Would not go back or recommend