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JW Marriott Hotel Santo Domingo

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Winston Churchill Avenue No. 93 Ensanche Piantini, Santo Domingo 10501 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (588)
360
Panoramas (58)
Room & Suite (345)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Santo Domingo
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 105 hotels in Santo Domingo
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Elevate your travel experience at JW Marriott Hotel Santo Domingo. Our award-winning luxury hotel in the heart of the Piantini District in downtown Santo Domingo provides a one-of-a-kind destination for your visit to the Dominican Republic. Our prime location places you near popular attractions including the Colonial Zone, Catedral Primada de América and Alcázar de Colón. Retreat to our upscale rooms and suites featuring Wi-Fi access and city views. Savor delicious international fare at our on-site restaurant, Winston's Grill & Patio, and unwind with a specialty cocktail at Vertygo 101 Lounge & Bar. When you're not conducting business or out sightseeing, fit in a workout at our 24-hour fitness center and take a swim in our outdoor infinity pool. Enjoy a rewarding stay filled with exceptional amenities and services at JW Marriott Hotel Santo Domingo.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Conference facilities
Banquet room
Secured parking
Wifi
Paid wifi
Pool / beach towels
Infinity pool
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
VIP room facilities
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
83Good for walkers
Grade: 83 out of 100
58Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
1319Reviews36Q+A100Room tips
Traveler rating
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Popular mentions
rol m wrote a review Jun 18
1 contribution
My wife and I stayed at this beautiful hotel for 2 weeks in May. We are well travelled and have resided at many upscale hotels over the years..now this place is a gem! To begin with the location is very safe and central, with great restaurant choices and shopping in walking distance. Security can be seen everywhere, which was comforting as we explored the surrounding area. Upon check in we received a suite upgrade which really made our stay! 2 bathrooms, walk in closet, living room in a master corner suite made work and relaxation possible. The staff is polite and helpful, everyone speaks english and working hard. Needless to say this is a top notch hotel and this is clearly visable everywhere you look. Room service is quick, food choices are plenty and of very good quality. Restaurant and bar are excellent, the overall atmosphere in the entire hotel is upscale, tranquil and relaxing. A beautiful infinity pool with poolside service does add a relaxing, caribbean touch. Alejandro, the hotel manager, truly did a fantastic job on having literally everything nailed down to the T. I am aware that people for some reason always find something to complain but this is a little piece of heaven in the buzzling city of Santo Domingo. I can only recommend this beautiful place to anyone - you won't be disappointed!
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Date of stay: May 2021
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Juan Gonzalez wrote a review May 2021
El Hierro, Spain2 contributions1 helpful vote
Great service, great room, great location, excellent breakfast, excellent food. I have stayed in various JWs in the world, including some in the US (Miami for example), and this us the best I have stayed in. I think that it is the best JW in the world, and, in fact, it is!! 
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Date of stay: March 2021Trip type: Traveled with family
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Response from Alejandro Larrondo, General Manager at JW Marriott Hotel Santo Domingo
Responded May 13, 2021
Dear juanjgonzalez, thank you for your review and for share your recent experience with us, your feedback will be shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. We really appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerly Alejandro Larrondo, General Manager, JW Marriott Santo Domingo
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Dcharmainewright wrote a review May 2021
Fayetteville, North Carolina2 contributions1 helpful vote
Incredible hotel in the heart of Santo Domingo! Exceptional suites and amazing dining options. Make sure you stop in for breakfast and ask for Ms. Belkis! She was fantastic! Very friendly, knowledgeable, and recommended some delicious menu options. She even made me the perfect lemon and honey tea for my throat. Thanks Ms. Belkis!
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Date of stay: May 2021Trip type: Traveled on business
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Response from Alejandro Larrondo, General Manager at JW Marriott Hotel Santo Domingo
Responded May 11, 2021
Dear Dcharmainewright, Thank you for your review, I am glad to konw that you enjoyed our food and our premium service. I will personally share your message with Belkis and with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Best regards Alejandro Larrondo General Manager JW Marriott Santo Domingo alejandro.larrondo@marriott.com
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Matthew R wrote a review Apr 2021
Columbia, Maryland154 contributions155 helpful votes
I just got back from spending about a week in Santo Domingo and reserved one night at the JW Marriott as it has such high reviews--however, based on my unpleasant experience at the front desk I can't say it would be a hotel I'd likely go back to although there are some very good strengths related to this hotel that I'll explain. First, the good: the hotel is indeed a luxury hotel as it says it is, has some very pleasant staff members in the restaurant and bar (Leslie at Winston's restaurant for dinner was so wonderfully kind and sweet!!) The rooms are generous sized, good quality towels, and a nice separate bathtub. Location is also good and is attached to the "BlueMall" which is nice. So why only three stars? Unfortunately, this experience was seriously marred by the customer service model/service recovery training that the front desk staff have--as evidenced by the "front desk supervisor" Rafael. The room that I was originally assigned to #1620, clearly had defective air conditioning--it was 82 Fahrenheit when I when checked in and then after I tried putting it down to 64 degrees, after over 2 hours it had only gone down 3 degrees to 79--and that was likely just because the sun was no longer directly hitting the windows. Since having a very cool room is essential to me (maybe one of the most important things to me) and given the fact I had paid a pretty high amount for this room I went directly to the front desk and said that I would like a new room. I did not want to mess around with this room, etc--it clearly did not have functioning air conditioning. I spoke with Rafael who after listening to what I had to say told me he could only send up a maintenance technician to "verify" that it wasn't working--and apparently try to fix it. When I said no, I wanted a different room instead of that hassle, he told me then that their was only "limited options" and I'd have to wait several hours at least in order to give me a new room as they'd have to clean one. Unfortunately, this is where the problem is--he was clearly lying and that must be part of the hotel's training in such circumstances--because as I pointed out to him the hotel was STILL SELLING rooms both on the marriott.com website but also third party websites like Expedia and Orbitz--obviously there are rooms still available--they just didn't want to give me a different one and would rather inconvenience a paying customer than potentially lose money on selling a room at around 5:30 p.m. I had to become more verbally insistent and basically demanded to see his manager--which he clearly didn't want to call for--and then finally he relented and "Magically" apparently a room was found--room #1517. He did not very graciously give me the room just basically gave in to my request after I pointed out--not very pleasantly, I'll admit--that they were still selling rooms online and so clearly the whole "you'll have to wait a few hours for us to get another room ready for you" was just an excuse at best and a lie at worst. Due to this experience--which is probably how they are trained to handle customer dissatisfaction with a room I have to imagine that this is part of the core protocol--don't offer a guest a new room, try to stall, etc. If this wasn't such a highly ranked, very expensive hotel, I might have better understood--but given that this is ranked as #2 in the entire city and is a five star hotel belonging to the JW Marriott chain one would expect a lot better. So, sadly, I'd say while this is a decent hotel to have dinner or especially to have drinks outside on the suspended deck, it's definitely not a hotel I'd recommend for an overnight. Instead, for a better experience and in a similarly luxurious atmosphere try the InterContinental Real Santo Domingo--only two blocks away and often times slightly less expensive.
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Date of stay: April 2021
Location
Cleanliness
Service
1 Helpful vote
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Response from Alejandro Larrondo, General Manager at JW Marriott Hotel Santo Domingo
Responded Apr 12, 2021
Dear matthewr613, First of all I would like to thank you for your review and also apologize for the situation that you mention, I will share your feedback with the rest of the team in order to better understand our gaps and improve our services. Once again thank you for your honest feedback and if you are planning to comeback to Santo Domingo, please let me know in order to compensate in some extent the issues that you faced in your recent stay. Best regards Alejandro Larrondo General Manager JW Marriott Santo Domingo alejandro.larrondo@marriott.com
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ollie127 wrote a review Mar 2021
New York City, New York3 contributions
I recently stayed at this hotel and must say that the service was outstanding. The morning breakfast crew was excellent as were the night staff. However I highly recommend that they fix the pool’s cold water issue. You could not enjoy the view or the beauty of the infinity pool because the water was extremely cold despite the hot weather. This has been in existence since my prior travels dating back to 2019; they need to install a hot water heater so that the hotel guests can truly enjoy their stay at this magnificent hotel!!
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Date of stay: February 2021Trip type: Traveled on business
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Response from Alejandro Larrondo, General Manager at JW Marriott Hotel Santo Domingo
Responded Apr 6, 2021
Thank you ollie127 for your comments, we are glad to know that our staff meted and exceed your expectations, I will share your comments with the team to congratulate them for the great job!, Thank you for your pool feedback, we will evaluate that option. We look forward to see you soon. Best regards Alejandro Larrondo General Manager JW Marriott Santo Domingo alejandro.larrondo@marriott.com
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PRICE RANGE
$213 - $352 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicSanto Domingo ProvinceSanto Domingo
NUMBER OF ROOMS
150
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Frequently Asked Questions about JW Marriott Hotel Santo Domingo
Which popular attractions are close to JW Marriott Hotel Santo Domingo?
Nearby attractions include BlueMall Santo Domingo (0.03 miles), Santo Domingo Skyline (0.1 miles), and Acropolis Mall (0.2 miles).
What are some of the property amenities at JW Marriott Hotel Santo Domingo?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Santo Domingo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Santo Domingo?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Hotel Santo Domingo?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to JW Marriott Hotel Santo Domingo?
Conveniently located restaurants include Winston Grill & Patio, Hard Rock Cafe, and Okra.
Are there opportunities to exercise at JW Marriott Hotel Santo Domingo?
Yes, guests have access to a pool and a fitness center during their stay.
Does JW Marriott Hotel Santo Domingo have an airport shuttle?
Yes, JW Marriott Hotel Santo Domingo offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Santo Domingo?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Santo Domingo offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at JW Marriott Hotel Santo Domingo?
The staff speaks multiple languages, including English and Spanish.