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JW Marriott Hotel Santo Domingo

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Winston Churchill Avenue No. 93 Ensanche Piantini, Santo Domingo 10501 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (588)
360
Panoramas (58)
Room & Suite (346)
What is Travelers’ Choice?
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Santo Domingo
Updated 06/29/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 112 hotels in Santo Domingo
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Elevate your travel experience at JW Marriott Hotel Santo Domingo. Our award-winning luxury hotel in the heart of the Piantini District in downtown Santo Domingo provides a one-of-a-kind destination for your visit to the Dominican Republic. Our prime location places you near popular attractions including the Colonial Zone, Catedral Primada de América and Alcázar de Colón. Retreat to our upscale rooms and suites featuring Wi-Fi access and city views. Savor delicious international fare at our on-site restaurant, Winston's Grill & Patio, and unwind with a specialty cocktail at Vertygo 101 Lounge & Bar. When you're not conducting business or out sightseeing, fit in a workout at our 24-hour fitness center and take a swim in our outdoor infinity pool. Enjoy a rewarding stay filled with exceptional amenities and services at JW Marriott Hotel Santo Domingo.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Car hire
Conference facilities
Banquet room
Paid private parking on-site
Wifi
Paid wifi
Pool / beach towels
Infinity pool
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Meeting rooms
Salon
Rooftop terrace
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Butler service
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, Spanish

Location

Full view
83Good for walkers
Grade: 83 out of 100
58Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
1324Reviews37Q+A100Room tips
Traveler rating
  • 1,215
  • 86
  • 12
  • 6
  • 5
Time of year
Traveler type
Language
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  • English
Popular mentions
AMont123 wrote a review Sep 2021
Port Huron, United States4 contributions1 helpful vote
During my 3 weeks DR trip I decided to stay 5 nights at this JW Marriott hotel, first because it is very well located right in Blue Mall and it was supposed to be a high end, luxury hotel. When I first arrived with my bags, there was nobody to help me with the bags, it seems there is only one bag helper and he was busy with other customers. The ground floor lobby is ugly, there is no place to sit, a lot of cables hanging. The main lobby at floor 14 I think was very pretty. The check-in process was very fast. I stayed at the highest floor, the elevators were nice, at my floor near my room there was a huge stain on the carpet. The room was pretty, very modern. Something awful and unacceptable was that the hotel had a huge tap water problem. I didn't have water in the bathroom several times, 3 different days. Twice I was showering and then no more water. On my last night, I had to finish showering with some water bottles I had. Right before getting into the Hotel's Gym, there was water dropping from the ceiling into some stairs. This is very dangerous, my wife almost get injured. The breakfast was excellent, very delicious and with a good variety. The Hotel's bar was OK. In my opinion this Hotel is not luxurious, and therefore too expensive. This Hotel shouldn't have all these issues.
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from Natanyi Cabrera, Guest Services / Front Office at JW Marriott Hotel Santo Domingo
Responded Sep 21, 2021
Dear Mr. Amont123, We truly apologize for not meeting your expectations. I've personally reviewed your comments with the team and department leaders to assure the appropriate actions steps are taken . We thank you for your kind comments about our Lobby , the room and the breakfast. We constantly strive to improve our services and it is always appreciated receiving constructive comments. undoubtedly, there is always room for improvement and we thank you for assisting us towards that goal. We Hope you can give us the opportunity of welcoming you back soon!
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Mark P wrote a review Jul 2021
Providenciales15 contributions3 helpful votes
Reynaldo was awesome. Great dinner after a late arrival from Europe. Made to feel very welcome and food was excellent! Thank you. We will be return during our stay as there were many more options on the menu that we would be delighted to try next time.
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Date of stay: July 2021Trip type: Traveled with family
1 Helpful vote
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rol m wrote a review Jun 2021
1 contribution
My wife and I stayed at this beautiful hotel for 2 weeks in May. We are well travelled and have resided at many upscale hotels over the years..now this place is a gem! To begin with the location is very safe and central, with great restaurant choices and shopping in walking distance. Security can be seen everywhere, which was comforting as we explored the surrounding area. Upon check in we received a suite upgrade which really made our stay! 2 bathrooms, walk in closet, living room in a master corner suite made work and relaxation possible. The staff is polite and helpful, everyone speaks english and working hard. Needless to say this is a top notch hotel and this is clearly visable everywhere you look. Room service is quick, food choices are plenty and of very good quality. Restaurant and bar are excellent, the overall atmosphere in the entire hotel is upscale, tranquil and relaxing. A beautiful infinity pool with poolside service does add a relaxing, caribbean touch. Alejandro, the hotel manager, truly did a fantastic job on having literally everything nailed down to the T. I am aware that people for some reason always find something to complain but this is a little piece of heaven in the buzzling city of Santo Domingo. I can only recommend this beautiful place to anyone - you won't be disappointed!
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Date of stay: May 2021
Value
Cleanliness
Service
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Juan Gonzalez wrote a review May 2021
El Hierro, Spain2 contributions1 helpful vote
Great service, great room, great location, excellent breakfast, excellent food. I have stayed in various JWs in the world, including some in the US (Miami for example), and this us the best I have stayed in. I think that it is the best JW in the world, and, in fact, it is!! 
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Date of stay: March 2021Trip type: Traveled with family
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Response from Alejandro Larrondo, General Manager at JW Marriott Hotel Santo Domingo
Responded May 13, 2021
Dear juanjgonzalez, thank you for your review and for share your recent experience with us, your feedback will be shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. We really appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerly Alejandro Larrondo, General Manager, JW Marriott Santo Domingo
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Dcharmainewright wrote a review May 2021
Fayetteville, North Carolina2 contributions1 helpful vote
Incredible hotel in the heart of Santo Domingo! Exceptional suites and amazing dining options. Make sure you stop in for breakfast and ask for Ms. Belkis! She was fantastic! Very friendly, knowledgeable, and recommended some delicious menu options. She even made me the perfect lemon and honey tea for my throat. Thanks Ms. Belkis!
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Date of stay: May 2021Trip type: Traveled on business
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Response from Alejandro Larrondo, General Manager at JW Marriott Hotel Santo Domingo
Responded May 11, 2021
Dear Dcharmainewright, Thank you for your review, I am glad to konw that you enjoyed our food and our premium service. I will personally share your message with Belkis and with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Best regards Alejandro Larrondo General Manager JW Marriott Santo Domingo alejandro.larrondo@marriott.com
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PRICE RANGE
$213 - $352 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicSanto Domingo ProvinceSanto Domingo
NUMBER OF ROOMS
150
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Frequently Asked Questions about JW Marriott Hotel Santo Domingo
Which popular attractions are close to JW Marriott Hotel Santo Domingo?
Nearby attractions include BlueMall Santo Domingo (0.03 miles), Santo Domingo Skyline (0.1 miles), and Acropolis Mall (0.2 miles).
What are some of the property amenities at JW Marriott Hotel Santo Domingo?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and a pool.
Which room amenities are available at JW Marriott Hotel Santo Domingo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Santo Domingo?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at JW Marriott Hotel Santo Domingo?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to JW Marriott Hotel Santo Domingo?
Conveniently located restaurants include Winston Grill & Patio, Hard Rock Cafe, and Shibuya Ichiban.
Are there opportunities to exercise at JW Marriott Hotel Santo Domingo?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at JW Marriott Hotel Santo Domingo?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Santo Domingo offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at JW Marriott Hotel Santo Domingo?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to JW Marriott Hotel Santo Domingo?
Many travelers enjoy visiting Alcázar de Colón (4.0 miles), Parque Colón (3.8 miles), and Panteon Nacional (3.9 miles).