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Winston Churchill Avenue No. 93 Ensanche Piantini, Santo Domingo 10501 Dominican Republic
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Traveler (625)
360
Panoramas (58)
Room & Suite (347)
What is Travelers’ Choice?
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About

#8 of 122 hotels in Santo Domingo
Location
4.8
Cleanliness
4.9
Service
4.9
Value
4.7
Travelers' Choice
GreenLeaders GreenPartner
Elevate your travel experience at JW Marriott Hotel Santo Domingo. Our award-winning luxury hotel in the heart of the Piantini District in downtown Santo Domingo provides a one-of-a-kind destination for your visit to the Dominican Republic. Our prime location places you near popular attractions including the Colonial Zone, Catedral Primada de América and Alcázar de Colón. Retreat to our upscale rooms and suites featuring Wi-Fi access and city views. Savor delicious international fare at our on-site restaurant, Winston's Grill & Patio, and unwind with a specialty cocktail at Vertygo 101 Lounge & Bar. When you're not conducting business or out sightseeing, fit in a workout at our 24-hour fitness center and take a swim in our outdoor infinity pool. Enjoy a rewarding stay filled with exceptional amenities and services at JW Marriott Hotel Santo Domingo.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Conference facilities
Banquet room
Paid private parking on-site
Wifi
Paid wifi
Pool / beach towels
Infinity pool
Rooftop pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Wine / champagne
Poolside bar
Rooftop bar
Meeting rooms
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Outdoor fireplace
Shops
Sun loungers / beach chairs
Sun terrace
ATM on site
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Spanish
Hotel links
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1340Reviews37Q+A100Room tips
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Andrew W wrote a review Nov 2022
Harpers Ferry, West Virginia86 contributions67 helpful votes
Service and elegance make up for imperfections. The valet staff was welcoming and was a welcome relief from Santo Domingo trafficl Once in the hotel, although there was only one person checking in guests (Kerby - pleasant and efficient), an associate (Shaquille) was super friendly and charming and offered me a drink (cerveza) to soothe the wait. Very upscale hotel with the checkin lobby on the 6th floor. Aura (helping at check-in was lovely, charming and helpful. Aura, Shaq and the valets made the stay memorable. at checkin was pleasant too. Otherwise only 4 stars or maybe even 3. Now for the imperfect: One facecloth and one robe and one pair of slippers in a room for two. The “windowsill” division next to the bath had ten toe-marks, obviously not well cleaned. (I will try to upload photo). Prices were just too high for everything including room service; I would not pay $300+ for this room (I used points). And the traffic to get here was unbearable – 30 minutes for the last 3 miles. Although the staff recommended the in-hotel restaurants, the shared dining area for some was too American-mall ish for be. I’ll be at the Intercontinental next week and will have something to compare. Would I return – maybe.
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Date of stay: November 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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yaima wrote a review May 2022
Miami, Florida6 contributions1 helpful vote
+1
Hotel's Favorite
Impecable service, spotless clean and great amenities. Great breakfast with to go option if needed. Very friendly staff from the bus boy to the bartenders on the lobby, highly recommend. The rooftop 24 hours Pool is something not to miss. Above the Blue Mall you have many options to shop and I tried Spices and Shibuya and both restaurants were amazing.
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Date of stay: May 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natanyi Cabrera, Guest Services / Front Office at JW Marriott Hotel Santo Domingo
Responded Jun 6, 2022
Dear NorthStar12620205480, On behalf of the entire hotel team, I want to thank you for sharing your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maryland traveler wrote a review Nov 2022
Olney, Maryland50 contributions34 helpful votes
My room overlooked a construction site and was in need of some basic maintenance, e.g., mold in the very ample shower, scuff marks on the walls, no remote for the TV but one soon arrived with expectations for a tip. I obliged but what hotel room doesn’t have a remote? More disconcerting was that I was told I would get a complementary breakfast before my early departure—but it never arrived. And, I was charged $22 for help connecting to the wifi. Yes, the person at the desk did help with that but he said nothing about such an outrageous charge, which I only saw upon arrival home. I had asked for my bill the night before but, alas, like the promised breakfast it too was never delivered.
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Date of stay: November 2022
Value
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Don’t face the Winston Churchill blvd
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kevin H wrote a review Nov 2022
Mexico City, Mexico15 contributions20 helpful votes
This is our 3rd time staying at this Marriott and it will likely be our last. We need to fly through DR regularly so we sometimes use this as our stop over hotel and arrive late at night and leave early in the morning. Today we decided to arrive a little earlier so we could enjoy a pool day on their rooftop pool area that looks amazing on their website. Big mistake. 1. The pool is freezing cold. Not the type of cold that you get used to after a few minutes, it’s simply not heated and unless you are a Wim Hof devotee you won’t be able to use it. 2. They claim it’s a 24 hour pool which is an easy achievement given there are no pool staff. There are QR codes with menus but no staff to take an order. 3. Want a towel or to know where the changing rooms are? You are out of luck because there are no staff to help. 4. The pool area is next to a massive building site so it’s not stop jackhammers (see attached photo) Last time we stayed here earlier this year I noticed on checkout that they charged me for Basic internet (even though I provided my Bon Voy membership number) and they also charged me for high speed Internet that we never used. It’s insane in 2022 that you charge $400+ per night and still try to screw your guests out of a few dollars if they want to simply check their email. The rooms are nice and are a similar standard to other Marriotts.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Heck12 wrote a review Oct 2022
2 contributions
I spend three day at be live collection marien and it was a great experience, i had a wonderful time thanks to the employes that has a great service, i went to the vip lounche and evelin, marlen and Yohaira were excepctionel, always with a full service. Thank you so much
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Luis K wrote a review Sep 2022
London, United Kingdom19 contributions5 helpful votes
The hotel is conveniently located in the most high-end mall in the country, which is also conveniently located in the heart of the city. With how heavy the traffic is at most times, everything from restaurants to most place of businesses are less than a kilometre away. The staff is fantastic, and the food is excellent. the bar is certainly unique and the views are great! My only biggest turn-off is their American approach to billing it's very sneaky! In a country where prices are always displayed including taxes just like most countries. They exclude it from the price only to find out at the point of payment. Expect to pay around 30% more then displayed prices.
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Date of stay: September 2022
Location
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Beware of prices always calculate 30% more than displayed prices
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Miguel wrote a review Jun 2022
1 contribution1 helpful vote
Booked for June & due to travel emergency we cancelled. Spent 2 hours on the phone to be told that the SPECIFIC ROOM wasn't available for refund! then they hung up! Can't even trust their disclaimers!
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Date of stay: June 2022
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AnnieTinMia wrote a review Apr 2022
Miami, Florida96 contributions46 helpful votes
It had been over 5 years since my last visit and now will be returning frequently and back to only this hotel. The services were all excellent. From the moment I needed to chat while delayed and was in need of urgent services prior to check-in, to my 1am check-in, room services, restaurant dining with local colleagues, on-site pre-trip covid testing services, everything that I wanted and needed was made available and with a smile. Everyone is so pleasant and courteous. Love the staff and services here - the rooms were very clean and comfortable as well of course. Oh and I left something in my room which I realized after returning home and it was found by housekeeping and mailed to my house! THANK YOU TEAM JW MARRIOTT SANTO DOMINGO!!!
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natanyi Cabrera, Guest Services / Front Office at JW Marriott Hotel Santo Domingo
Responded May 4, 2022
AnnoeTinMia, THANK YOU! We are truly happy to hear about the service provided by our Rockstar team! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JOP wrote a review Jan 2022
3 contributions
Willy and peguero provided great service. Willy was thoughtful, refilling our drinks when needed while not forgetting our ice cold water needed throughout the day. Bar staff was very friendly and attentive making our vacation an enjoyable visit. Thank you Willy
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natanyi Cabrera, Guest Services / Front Office at JW Marriott Hotel Santo Domingo
Responded Feb 3, 2022
Dear Jeanettep649, Thank you for your review! We are truly happy to hear about the service provided by Willy and Peguero! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AMont123 wrote a review Sep 2021
Port Huron, United States4 contributions2 helpful votes
During my 3 weeks DR trip I decided to stay 5 nights at this JW Marriott hotel, first because it is very well located right in Blue Mall and it was supposed to be a high end, luxury hotel. When I first arrived with my bags, there was nobody to help me with the bags, it seems there is only one bag helper and he was busy with other customers. The ground floor lobby is ugly, there is no place to sit, a lot of cables hanging. The main lobby at floor 14 I think was very pretty. The check-in process was very fast. I stayed at the highest floor, the elevators were nice, at my floor near my room there was a huge stain on the carpet. The room was pretty, very modern. Something awful and unacceptable was that the hotel had a huge tap water problem. I didn't have water in the bathroom several times, 3 different days. Twice I was showering and then no more water. On my last night, I had to finish showering with some water bottles I had. Right before getting into the Hotel's Gym, there was water dropping from the ceiling into some stairs. This is very dangerous, my wife almost get injured. The breakfast was excellent, very delicious and with a good variety. The Hotel's bar was OK. In my opinion this Hotel is not luxurious, and therefore too expensive. This Hotel shouldn't have all these issues.
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Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natanyi Cabrera, Guest Services / Front Office at JW Marriott Hotel Santo Domingo
Responded Sep 21, 2021
Dear Mr. Amont123, We truly apologize for not meeting your expectations. I've personally reviewed your comments with the team and department leaders to assure the appropriate actions steps are taken . We thank you for your kind comments about our Lobby , the room and the breakfast. We constantly strive to improve our services and it is always appreciated receiving constructive comments. undoubtedly, there is always room for improvement and we thank you for assisting us towards that goal. We Hope you can give us the opportunity of welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$261 - $366 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicSanto Domingo ProvinceSanto Domingo
NUMBER OF ROOMS
150
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JW MARRIOTT HOTEL SANTO DOMINGO - Updated 2022 Prices & Reviews (Dominican Republic)

Frequently Asked Questions about JW Marriott Hotel Santo Domingo
Which popular attractions are close to JW Marriott Hotel Santo Domingo?
Nearby attractions include BlueMall Santo Domingo (0.03 miles), Santo Domingo Skyline (0.1 miles), and Acropolis Mall (0.2 miles).
What are some of the property amenities at JW Marriott Hotel Santo Domingo?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Santo Domingo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Santo Domingo?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Hotel Santo Domingo?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to JW Marriott Hotel Santo Domingo?
Conveniently located restaurants include Winston Grill & Patio, Hard Rock Cafe, and Shibuya Ichiban.
Are there opportunities to exercise at JW Marriott Hotel Santo Domingo?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at JW Marriott Hotel Santo Domingo?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Santo Domingo offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at JW Marriott Hotel Santo Domingo?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to JW Marriott Hotel Santo Domingo?
Many travelers enjoy visiting Alcázar de Colón (4.0 miles), Parque Colón (3.8 miles), and Panteon Nacional (3.9 miles).