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Hotel Napolitano

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1 room 2 adults 0 children
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Hotel Napolitano
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186 Reviews from our TripAdvisor Community

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Showing 86: English reviews
New York City, New York
Reviewed January 9, 2011

Best few things about hotel are friendly/helpful staff; pool area; full included breakfast; location; price. Room was clean; maid service excellent; good food, beautiful pool/terrace area overlooking the Malecon road and walkway along the Caribbean. All rooms overlook the sea. Yes the hotel could use a new paint job and new carpets and new bedding, but it seemed the hotel...

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Helpful?
Thank JoshuaNYC
Montreal, Canada
Reviewed October 20, 2010

I would not recommend this place, no hot water, no wireless internet and very poor service. Our room was dirty and the noise from the club kept us awake until 5 in the morning everyday.

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Helpful?
Thank jmar0809
HotelElNapolitano, Gerente at Hotel Napolitano, responded to this review

New administration. Valued Customer. We apologize on behalf of the management if the experience in our facilities was not expected, I invite you to visit us and try our new rooms fully renovated and most professional service dedicated to you to have a pleasant stay. Apologizing new mind and waiting for your visit. Att. Management.

New York City, New York
Reviewed August 31, 2010

Totally agree with the review of Aventurera exactly how I felt the front desk ladies very rude and air conditioning was just blowing a little air,towels and blankets def need an upgrade and compare to el jaragua and quinto centenario the difference in pricing is very small and all you get is a very bad service. My only good experience...

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Thank sweetmag18
HotelElNapolitano, Gerente at Hotel Napolitano, responded to this review

New administration. Valued Customer. We apologize on behalf of the management if the experience in our facilities was not expected, I invite you to visit us and try our new rooms fully renovated and most professional service dedicated to you to have a pleasant stay. Apologizing new mind and waiting for your visit. Att. Management.

Brooklyn, New York
Reviewed August 11, 2010

I have stayed in many hotels in the Dominican Republic and this is by far the worst one I've ever stayed in! The carpet is old and stained, air conditioning doesn't work unless you consider 75 degrees air conditioning, bathroom towels are dark white not white. The hotel has 2 elevators and in my stay only 1 worked half way,...

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Thank Aventurera12
HotelElNapolitano, Gerente at Hotel Napolitano, responded to this review

New administration. Valued Customer. We apologize on behalf of the management if the experience in our facilities was not expected, I invite you to visit us and try our new rooms fully renovated and most professional service dedicated to you to have a pleasant stay. Apologizing new mind and waiting for your visit. Att. Management.

New York City, New York
Reviewed August 2, 2010

With the rate of crime now in DR, I felt safe at and around the hotel. However, the front desk agents (the ladies) were not very friendly. Bed sheets should be changed for better quality ones; they looked too worn out. If you stay at this hotel, do not touch any of items in the refrigerator. I was charged US$18.00...

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Thank aramosciprian
An Agoda Traveler
Reviewed January 6, 2010

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1Thank An Agoda Traveler
Texas
Reviewed May 18, 2009

I have used this hotel since about 1980. For reasons I really cannot understand, the sevices in this hotel have changed dramatically over the years. About two years ago, I made a reservation in that hotel and when I arrived I was told that I did not have that reservation. I explained that I came from Texas, USA, and that...

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1Thank Conconete
HotelElNapolitano, Gerente at Hotel Napolitano, responded to this review

New administration. Valued Customer. We apologize on behalf of the management if the experience in our facilities was not expected, I invite you to visit us and try our new rooms fully renovated and most professional service dedicated to you to have a pleasant stay. Apologizing new mind and waiting for your visit. Att. Management.

Paris
Reviewed October 4, 2008

Santo Domingo hasn't any beach for pleasant time. Beaches are miles away. So... Napolitano Hotel, on the beach side ? Ah ah ! Napolitano is located in front of the sea but just above the Santo Dominguo main road. All the room are small, noisy (or very noisy), above the (little) swimming pool and the bar (whit orchestra at night...)....

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Thank nowhere64
Athens Greece
Reviewed May 3, 2008

I just spent a week at the Napolitano. I have never experienced such incredible friendly service starting from the manager, the people at the reception and the ladies cleaning my room. It felt better than being at home. Great idea to have live music every night by the pool, especially for those who are tired and do not feel like...

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1Thank GriegoAthensGreece
blife67
Reviewed April 21, 2008

The worst hotel that I have ever stayed in. The rooms are dirty, beds hard, cheap sheets(not even fitted to bed), toilet didn't work, no clock or radio in rooom. The staff is unprofessional and unknowledgable about anything. The only thing about the hotel that was nice was the outside restaurant. I would not recommend or ever stay in this...

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Thank blife67
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Casino and Gambling
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located in front of the Caribbean Sea, just a few steps from the Colonial City. Facilities: Terrace-Restaurant, swimming pool, live music, free Wi-Fi, parking and taxis. All rooms have ocean view and are fully equipped. ... more   less 

Additional Information about Hotel Napolitano

Address: Av. George Washington | Entre la Calle Numero y la Calle Cambronal, Santo Domingo 10208, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: $100 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Napolitano 3*
Number of rooms: 65
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Also Known As:
Napolitano Hotel And Casino
Napolitano Hotel Santo Domingo
Hotel Style:
#8 Casino Hotel in Santo Domingo
#10 Spa Hotel in Santo Domingo
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Napolitano staff and other travelers.
6 questions
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Questions? Get answers from Hotel Napolitano staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Make sure you see your room, check the bathrooms and water taps, especially the air condition before committing to your reservation.”
DimitriV472, Sep 5, 2016 | Read review
“top floors facing the pool has a beautiful view”
872francesp, Jun 29, 2016 | Read review
“All rooms have ocean view”
316katl, Feb 17, 2016 | Read review
“Wifi is very bad, also keep ypur keep in the door for electricity”
mikeyfenty, Sep 14, 2015 | Read review
“Cleanliness, outstanding staff and employees, social talks by staff when possible. Help when needed, exercise possibilities.”
  • Hotel feels safe to all
edisoniak, Jul 6, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question