Spectacular stay with attention to detail. I would highly recommend staying here versus a traditional hotel. All of the staff make sure to attend to your needs and make it a unforgettable experience. A must stay while visiting the capital.
Everything during the stay was perfect. Amazing breakfast and great service overall. The hotel is ideally located in the heart of the colonial area. And of course one of the best parts is the unforgettable atmosphere of the place. One of the most unforgettable experiences of my life.
If you have a trip to Santo Domingo, especially with family, I would highly recommend this hotel. It’s got a lot of history, very charming, very clean and tidy, and the staff/service is top tier. The employees go above and beyond. The location is also wonderful. It’s in a very walkable area. 10/10 will be staying again.
A wonderful experience all-round. Perfect customer relations by all of the staff. The house we stayed in was beautifully designed and decorated. Food was more than satisfactory. But the willingness to assist was evident and much appreciated .
Everything from the location, decoration, space and service in these 16th century colonial homes is amazing. As soln as you go theough the door, you start to feel the colonial vibes of these homes, each of them restored to their former glory and update with great modern features to make the stay a lot more pleasant. I am no joking when I this is the best hotel in Santo Domingo.
We stayed at Casa del Arbol for two nights during a warm weekend in August as we were guests at a wedding Saturday night. The Casa del arbol is located in a very quiet street close to restaurants, churches, gift shops etc. Rooms are not only tastefully decorated with very high ceilings but also comfortable - fit for royalty. The butler service is superb and the king size bed, linen and towels are top notch. AC and ceiling fans worked well and the room was cool even without the ac. Everything was perfect. My only suggestion is that there should be a full length mirror somewhere in the room or bathroom. (Also extra toilet paper as not to bother the butler) as well as a phone as not to have to depend on WhatsApp. I understand the butler system but a small fridge or an ice bucket would have been appreciated. Breakfast was excellent and the staff super friendly and helpful in whatever it takes to make your stay pleasant. it is a great place to stay in la zona Colonial. I certainly hope to stay there again!…
This hotel is a gem! Wonderfully restored colonial houses, with all their charm and extremely well appointed. Service is amazing, from the reservations and concierge team, to the professional and kind butlers. Thank you Nacho & Casas del S. XVI team for making our stay in Santo Domingo unforgettable!!!!
We only had a two-night stay, but the hotel is beautifully appointed. Rooms are separate from the main lobby in what seem to be 4 rooms surrounding a patio with pool. No restaurant, but full menu room service delivered in your room or on the patio. The staff was very attentive with a butler or two always available in our area. This hotel is in the colonial section of town and there is a lot of nightlife available. This was fun, but you can hear music until about 1am. The positive is that there is plenty to see and do within walking distance of your room. The only real complaint was that the kitchen is a distance from the room area and the food was not always hot upon arrival.
Jay and his team of remarkable attendants are just exactly that, super attentive and there for your every whim! Whether a printed document or dinner reservation, champagne or the most decadent 3 course breakfast, I was absolutely supported. This casa is now my home and sanctuary away from home in the bustling city of Santo Domingo and I truly look forward to returning each time. Soft music playing as you enter your suite is always appreciated. Very private and walking distance to galleries, shops, restaurants and even a grocery store and cigar shop. Sincerely grateful for this property and its staff.
This place was altogether … phenomenal, & not like any other place either my daughter or I have experienced before--even separately. To begin with, there is no check-in "lobby" (indeed, a waste of valuable space), but instead, you are greeted upon arrival by 2 very cool "Men in Black" (!) who give you a guided tour of the property to acclimate yourself--of course, first stopping off to deposit your luggage in your room--and what a place it is! Fabulous restored "old World" architecture throughout, fabulous interior decor, all referencing Santo Domingo/DR history.... truly worthy of a visit by Architectural Digest.... and then..... you are assigned a 'major domo' to attend to whatever needs you might have in the course of your stay. What an intelligent system = very conducive to feeling both pampered.... and PRIVATE, as staff are very considerate of other guests, to the extent that you are not allowed to intrude in other areas of the property if guests have booked that space--for example, when wishing to walk through a property across the street to get to the outdoor lap pool.... if another guest has booked an in-between room, you are escorted to the pool area by way of the outside street (= around 2 corners) instead. Another wonderful part of the consciously designed guest experience? You can order a meal and have it delivered anywhere on the property (again, depending on occupancy) … so that you never feel like you have been "stuck" in any one area, but instead are invited to enjoy the entire property, at your choosing. My daughter and I chose to dine by the lap pool area whenever possible, and it was..... divine, morning or night. As for the food? If ANYONE can find fault with the extensive (& inclusive!) 3-course breakfast menu, there is NO way that guest will ever be happy.... about anything in their existence, and I feel sorry for them accordingly. As for the rest of the room service menu offered? It is extensive, needs only a bit of tweaking here and there, but overall the place employs some REALLY good chefs, and again, we don't see how anyone could find fault with what is offered--you could basically stay at the hotel the whole time you are visiting, eat nowhere else, and..... you would leave satisfied. Yes, the drinks ARE outrageously expensive ($ US 29 for a shot of tequila?? Come ON!!) , but if you are rich, you basically don't care, and if you are not so wealthy--well then, purchase your liquor choices at the grocery store about 4 blocks away, and no-one will object to your drinking that instead. ' Re: service? YES, it can be slow at times--but that seems to be a 'Republica Dominican' kind of thing (ok, as in the Caribbean in general)--but the difference at this place is that, if you are scheduled to go someplace for a tour, at a specific time, all you have to do (as we were advised by our major domo) is order your breakfast or other meal in ADVANCE, and the staff will be sure to oblige. And so.... we both felt very "cared for" at this beautiful property. Finally, re: location? You could NOT do better in Santo Domingo--EVERYTHING we were interested in was within easy walking distance (restaurants, historic buildings, the main plaza, shopping, ATMs--within the corner grocery store on the pedestrian mall)..... and so, check, check, check, check. As a result of our experience at this place, both my daughter and I are definitely committed to returning, it almost feels like a "pied a terre" to us now--and THAT neighborhood (we heard this from the American owner of the local restaurant Bruho = 2 blocks away, he is married to a Dominican) even served Oscar de la Renta--a Dominican!--as his own "pied a terre" for like... 20+ years. So... whatever location was good for Sr. de la Renta, is certainly good enough for US! Thanks to all of the staff at Casa de XVI, nosotras volveremos! JW (Ms. J) + JE…