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Quality Hotel Real Aeropuerto Santo Domingo

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Quality Hotel Real Aeropuerto Santo Domingo
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197 Reviews from our TripAdvisor Community

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Showing 130: English reviews
Reviewed October 9, 2016 via mobile

Full of insects. Poor cleaning. Food not so good. Employees are pretty mean in all different ways. The air conditioning in the rooms is really noisy. Gym facility is always too hot and is not equiped.

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Helpful?
Thank Esteban P
Ernesto-Carrero, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this review

Dear Esteban P., I truly apologize for any challenges you might have experienced during your stay; your comments are a great concern for me reason why I kindly ask you to please forward your contact information to my attention at ernesto.carrero@r-hr.com and I´ll personally contact you in order to review all the points you mentioned. Sincerely, Ernesto C.

Reviewed September 28, 2016

This was a good hotel for traveling to another country. Especially in the Caribbean. This hotel is not a tourist destination, so you cannot expect the amenities of a resort. I was please with the staff as they were very friendly and able to speak descent English. The restaurant was nice and the food was enjoyable. I really enjoyed the...

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Helpful?
Thank Rich K
Ernesto-Carrero, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this review

Dear Rich K., reading your great comments our staff is our best reward, we truly appreciate you chose us as your destination while in Santo Domingo and look forward to welcome you back in the near future. Best regards, Ernesto C.

Aguadilla, Puerto Rico
Reviewed August 22, 2016 via mobile

My employer booked this hotel for a overnight. I hope this is the last time I stay at this hotel. What's good about this hotel: Very friendly staff, fast check-in / check-out, good pool, near Las Americas Int'l Airport and free wifi are the only good things about this hotel. What's bad about this hotel: The a/c unit is extremely...

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Helpful?
Thank OroLiquido787
Ernesto-Carrero, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this review

Dear OroLiquido787, thank you for your comments related to your last stay in pur property, we are truly sorry you had that final perception about our Hotel. We truly appreciate your kind comments about our staff and some of our facilities and service. Sincerely, Ernesto C.

New York City, New York
Reviewed August 11, 2016 via mobile

The pros: Decent rates Great staff Good restaurant and stay open late Good breakfast Good rooms Comfy beds Near airport The cons: No minibars in rooms. Swimming pool is more like a duck basin. Stairs by the restaurant are blocked, a No no !

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Helpful?
Thank Zeflyingchef
Ernesto-Carrero, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this review

Dear Zeflyingchef, your feedback is truly welcome, describing our facilities in such a positive way is a reward for us. Be advised we have small refrigerators available upon request and our staff can deliver them at any time. Regarding the stairwell doors by the restaurant, for security and safety reasons they can only be opened from the inside. We look...

Switzerland
Reviewed August 5, 2016

needed to stay in a hotel next to las americas airport, waiting next days flight. I know that sheraton, hilton etc in santo domingo would not make you happy either, but that one nearby the airport makes you depressive. dark, cold, unprofessional, overpriced, very few guests, cold and empty restaurant, etc,.taxi to the airport a wrack and logically tries to...

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Helpful?
Thank Andy J
Ernesto-Carrero, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this review

Dear Andy J., please accept my most sincere apologies for the challenges you experienced in our hotel. Your perception of the quality of service you received and ambiance definitely raise a big concern. I truly appreciate if you can send me your contact info at ernesto.carrero@r-hr.com as I would like to get further details about your most recent stay. Thank...

Somerville, Massachusetts
Reviewed August 3, 2016

We stayed at this hotel before flying out the next morning. The hotel has all the needed amenities to help get regrouped and reorganized. We appreciated the restaurant that served until later in the evening. The service was perfectly efficient. We had no problems which is just what a person may be looking for before embarking on air travel. We...

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Helpful?
Thank MAJSM
Ernesto-Carrero, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this review

Dear MAJSM, it is such a great reward for us to be able to accomplish our purpose on such great way.. rest assure our Team is proud everyday of their work ensuring guests have a great and lasting final impression of the Dominican Republic before they travel back to their homes... Thank you once again and we look forward to...

Highland, Utah
Reviewed July 3, 2016

I have nothing but good things to say about this hotel. It is close to the airport, the rooms are nice, and the pool and gym are great. It is nice having a restaurant on-site. It is a better deal to order off the menu than the buffet. The manager, Melanie, is awesome. She speaks excellent English and is very...

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Helpful?
Thank Mike B
Ernesto-Carrero, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this review

Dear Mike B., "Excellent" have a greater meaning for the entire team, we truly appreciate your special recognition to Melanie... We look forward to welcome you back in the near future. Best regards, Ernesto C.

Orlando
Reviewed May 23, 2016 via mobile

The only reason we stayed at this hotel it was because our flight were cancelled, hotel is clean and well kept, but the area is very unsafe. Both gentlemen in the reception area lacked good customer service, they seemed bothered by our presence.

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Helpful?
Thank jrivers1209
Ernesto-Carrero, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this review

Dear jrivers1209, please accept my most sincere apologies for my staff attitude, rest assure we will meet in order to review and avoid further recurrence specially as we strive to provide great service with greater people. Thank you for your review and we hope you were able to return home safely. Sincerely, Ernesto C.

Oranjestad, Aruba
Reviewed May 4, 2016 via mobile

It is very close to the airport. Employees were SUPERB!! Extremely friendly ,helpful and informative. The 24h menu was very good and reasonable rate. The breakfast that was included was a little poor but standard. Would highly recommend.

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Helpful?
Thank quantkimberly
Ernesto-Carrero, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this review

Dear quantkimberly, Superb is a word that makes our staff feel proud of being your host! we truly appreciate if you let us know on your next visit what are your breakfast preferences so we can improve our offering. Thank you for your review! all the best, Ernesto C.

Minneapolis, MN
Reviewed April 8, 2016

After a week in paradise, we needed a brief overnight stay before our early morning flight out of the Dominican Republic. The hotel is an easy drive to the Santo Domingo airport, which was important because we needed to drop off our rental in the dark at 4 a.m. before our flight. (Bummer that we missed the breakfast included in...

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Helpful?
Thank omahajo
Ernesto-Carrero, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this review

Dear omahajo, thank you for choosing as your last stop in the Dominican Republic, we truly appreciate your detailed feedback about our location. The purpose of your stay it is exactly what many other guests have required before levaing the country due to our proximity to the airport specially on earlier flights. We look forward to welcome you back in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Breakfast
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Quality Hotel Real Aeropuerto Santo Domingo is the only internationally branded hotel located close to Las Americas International Airport. This hotel is perfect for business and leisure travelers that have an early departure or a late arrival flight. The hotel is right across Las Americas Duty Free Business Park and next to the Institute of Technology of Santo Domingo. Boca Chica beach is only six miles away and Santo Domingo's Colonial zone is 14 miles away. Most major league baseball academies are close by. Complimentary breakfast buffet starts at 5:00 a.m. at Los Balcones, the hotel's onsite restaurant, which also serves lunch and dinner. The hotel's sports bar Arrecife, is the perfect place to enjoy cocktails and casual food. 24-hour room service is also available. All guestrooms include complimentary wireless high-speed Internet access, coffee makers, hair dryers, irons and ironing boards. Some rooms include refrigerators and microwaves. Non-smoking rooms are also available. Guests can exercise in our fitness center or enjoy our outdoor pool surrounded by tropical gardens. The next time your travel brings you to the Dominican Republic, stay with us, you will appreciate our ideal location, multilingual staff and affordable rates. We look forward to seeing you soon. ... more   less 

Additional Information about Quality Hotel Real Aeropuerto Santo Domingo

Address: KM 22 Autopista Las Americas | Next to Las Americas International Airport, Santo Domingo, Dominican Republic
Location: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: $119 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Quality Hotel Real Aeropuerto Santo Domingo 3.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Quality Inn Santo Domingo
Quality Hotel Santo Domingo
Hotel Style:
#15 Business Hotel in Santo Domingo
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Questions & Answers

Here's what travelers have asked, with answers from Quality Hotel Real Aeropuerto Santo Domingo staff and other travelers.
7 questions
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Questions? Get answers from Quality Hotel Real Aeropuerto Santo Domingo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We stayed on the fourth floor. Nice and quiet.”
 of 5 bubbles N6456PLmikeb, Jul 3, 2016 | Read review
“note the small sing over the bath faucet that alerts you to the nonpotable water.”
 of 5 bubbles O4062KMmichaels, Feb 17, 2016 | Read review
“My Room was ver Quiet and on the North Side”
 of 5 bubbles rikc2015, Aug 12, 2015 | Read review
“Ask for a room on any floor other than the first floor.”
 of 5 bubbles 190Worldtraveler, May 5, 2015 | Read review
“see above in review. Please ask if you have any questions”
 of 5 bubbles MominNH45, May 2, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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